Making a Difference Officers pictured at Baluniefield Traffic Department in 1985 Vision and Values Making a Difference By: - Putting communities at the heart of everything we do Fighting crime, bringing criminals to justice and protecting the vulnerable Showing that we care and delivering a good quality service Working together, respecting each other and doing our best Front cover photo; Constable Max Fordyce, Central Area Road Safety Section, at the Dundee Motor Show in 1979 1975 PAGE 2 TO 2012 Contents 04 STANDARDS OF SERVICE My whole experience with 05 KEY PERFORMANCE INDICATORS Tayside Police was an 06 THE FORCE EXECUTIVE excellent one and I only wish I came across more 07 CHIEF CONSTABLE’S FOREWORD police officers like this in my many 08 TAYSIDE POLICE JOINT BOARD interactions with various forces around 09 CONVENER’S MESSAGE the UK. AW. 10 POLICING DUNDEE 14 POLICING ANGUS 19 POLICING PERTH & KINROSS 22 DOWN MEMORY LANE 25 CRIME & INTELLIGENCE DIVISION 30 HEADQUARTERS DIVISION 34 WE’VE COME A LONG WAY SINCE 1975 37 STATEMENT OF CORPORATE GOVERNANCE 38 STATISTICS 48 USEFUL CONTACT NUMBERS 1975 TO 2012 PAGE 3 Official opening of Tayside Police HQ by Her Majesty Queen Elizabeth the Queen Mother in 1977 STANDARDS OF SERVICE GENERAL STANDARDS OUR RESPONSE AND ENQUIRY WE AIM TO EXCEED PUBLIC EXPECTATIONS WITH THE WE WILL PROVIDE A PROFESSIONAL RESPONSE AND LEVEL OF SERVICE WE DELIVER KEEP YOU INFORMED • We will be active, visible and approachable in our • We will investigate all crimes and offences in accordance communities with our Investigative Standards • We will present a smart and professional image • We will provide an update on progress to those reporting crimes or incidents as soon as possible, and in any case, • We will share information with other agencies to improve within 28 days of initial contact, advising of the final public safety and minimise risk outcome of an enquiry when it is complete • We will treat everyone according to their needs, • When an offender has been detected, the investigating maintaining confidentiality where appropriate officer will decide on the appropriate action proportionate to the circumstances. This may include the provision of FIRST CONTACT advice or warnings, the issuing of fixed penalty notices or the submission of reports to the Procurator Fiscal or to the WE WILL AIM TO GET IT RIGHT FIRST TIME, EVERY TIME Reporter to the Children’s Panel • We will answer 999 emergency telephone calls within 10 seconds and all other telephone calls within 40 seconds COMPLETION • You will always be dealt with by a named individual who WE WILL FULLY COMPLETE ENQUIRIES, SUBMIT will be courteous and attentive, seek to fully understand QUALITY REPORTS TIMEOUSLY AND PRESENT your enquiry and explain our response EVIDENCE COMPETENTLY • If you need an officer to call on you, we will inform you • The officer reporting will be responsible for preparing and what the response will be, indicate when they will be submitting quality reports attending and keep you updated of any changes • We will submit all prosecution reports to the Procurator • If your enquiry requires a specialist response, we will Fiscal within 28 days of charge arrange for that to occur and inform you what will happen • We will work with other criminal justice partners to support • If applicable, we will provide you with a reference number vulnerable victims and witnesses through the legal process which you may use if you need to contact us again about your enquiry • We will acknowledge all correspondence within 2 working COMPLAINTS days of receipt and at that time will advise you of our WE WILL DEAL OBJECTIVELY AND SENSITIVELY WITH proposed actions and when we will write back with a more ANY COMPLAINTS YOU HAVE ABOUT US AND ACTIVELY detailed response SEEK A POSITIVE RESOLUTION • If we are unable to provide a full response within the timescale given, we will update you on what action we have taken, the reason for the delay and provide a revised timescale for completion 1975 PAGE 4 TO 2012 KEY PERFORMANCE INDICATORS 2010/11 2011/12 2011/12 Target Customer Satisfaction: RESULT Target RESULT Achieved Response Rate—1330/3600 (37%) First Contact: Overall satisfaction rating for 90.7% 91.5% 93.6% YES service provided at first contact First Contact:% of respondents who stated 80.8% 80.0% 83.7% YES they were provided with the name of the person dealing with their enquiry Updating the Public:% of Service Users 61.2% 65.0% 61.0% NO who received an update on the progress of their enquiry Customer experience: Overall satisfaction 82.3% 85.0% 82.5% NO rating for the customers experience of the service provided by Tayside Police Crime: Groups 1-4 recorded 17996 17950 14748 YES Groups 1-4 detected 46.4% 46.5% 46.7% YES Violent crime recorded 567 540 512 YES Violent crime detected 85.7% 85.0% 85.4% YES Robbery recorded 157 156 124 YES Robbery detected 70.7% 70.0% 71.0% YES Vandalism recorded 5426 5400 4092 YES Vandalism detected 32.1% 32.0% 30.4% NO Domestic Housebreaking recorded 870 775 662 YES Domestic Housebreaking detected 29.7% 30.0% 33.5% YES Resources: Sickness Absence: police officers 4.2% 4.0% 3.8% YES Sickness Absence: police staff 4.6% 4.5% 4.1% YES 1975 TO 2012 PAGE 5 THE FORCE EXECUTIVE Tayside Police is managed by an Executive. The temporary Assistant Chief Constable, Angela Wilson, has responsibility for operational issues; In charge of the Force Executive is • Community Policing Division Chief Constable, Justine Curran. • Crime Intelligence Division The Deputy Chief Constable, Doug Cross OBE is the Director of Gordon Scobbie, has responsibility for Corporate Services and is the following business areas; responsible for; • Professional Standards • Finance • Headquarters Division • Personnel and Development • Contracts / procurement • Legal Services • Estate • Fleet • Safety Tayside Police Chief Constable’s of the Past John R. Little OBE QGM QPM 1975 – 1980 Robert S. Sim MBE QPM 1980 – 1984 Jack Bowman CBE QPM 1984 – 1995 William Spence QPM LLB BA 1995 – 2000 John R Little robert sim jack bowman John Vine CBE QPM MSc FCIPD 2000 – 2008 Kevin Mathieson 2008 – 2009 William spence john vine Kevin mathieson 1975 PAGE 6 TO 2012 We move into a new era with a strong legacy of good quality policing and commitment to Tayside. We take that with us as we aim for more in 2013 and beyond. CHIEF CONSTABLE’S FOREWORD I am delighted to present my third annual Performance figures don’t capture all of the then, the Force has gone from strength to performance report as Chief Constable to work we do – how we do that work is just as strength, always ensuring that communities the First Minister for Scotland, Tayside Joint important to us. To measure this, we have been at the heart of everything we do. Police Board, Sheriff Principal for Tayside, surveyed 3600 members of the community Just some of the significant incidents we’ve Fife and Central, and the Tayside throughout the year, to measure public had to deal with during this time include: communities we serve. satisfaction and confidence levels. This has The Queens Silver Jubilee visit to the Force shown that 93.6% of you experienced This is a very special report, as it not only area in 1977 and her return in July this year overall satisfaction with the service we presents and details the performance of the to mark her Diamond Jubilee will be just as provided on first contact and 82.5% of you Force over the last year, but as the last ever big a celebration. believe officers attending incidents are doing performance report for Tayside Police as a The rail accident at Invergowrie on 22 a good job. Just as importantly, 85% of those Force, it marks the end of an era. As we October 1979, killing 5 people and injuring living in Dundee, 93.2% of those living in move towards the creation of a single police 51 others. Angus and 93.7% of those living in Perth force for Scotland over the next year, there and Kinross stated their neighbourhood was The murders of Carol Lannen and Elizabeth will be inevitable change but I hope that the McCabe, whose bodies were found in a safe place to live. I am extremely proud of quality of service will be maintained and Templeton Woods on the outskirts of these figures and am keen to improve them there will be even more officers on the Dundee in 1979 and 1980. wherever possible. streets to fight crime and reassure you. The Timex factory strikes in 1993 and T in However, as you know, policing is so much As a result of our combined efforts and the Park – held near Kinross every year more than just facts and figures, it is all work, I am pleased to announce that in the since 1997, with over 80,000 people now about people. As such, this report tells last year, we met 17 of out 20 targets. What attending the three day event in July each some of the stories, not only over the past this means is 3,248 fewer victims of crime year. year but throughout the lifetime of Tayside and in particular 208 fewer victims of The 31st G8 summit at Gleneagles in July Police, to try to encapsulate what it means to 2005, with officers from forces all over the housebreakings and 1,334 fewer victims of live and work in Tayside. vandalism. We also seized £344,182 worth UK assisting us to hold the event. of cash from criminals and took thousands These stories paint a picture of resilience We were also the first Force in Scotland to of pounds worth of drugs off the streets.