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Flower Mound Public Library Policy Manual

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Flower Mound Public Library Policy Manual Flower Mound Public Library Policy Manual October 2019 Flower Mound Public Library Policy Manual Table of Contents Services Provided 1. Circulation Services 3 2. Interlibrary Loans and Interlibrary Lending 5 3. Information Service 5 4. Library Programming 6 5. Computer and Internet Use 7 6. Confidentiality of Library Records 8 Library Resources 7. Collection Development 9 8. Gifts, Memorials and Other Donation 10 Use of Facility 9. Physical Facility 10 10. Conduct in the Library 11 11. Minor Children and Vulnerable Adults 11 12. Posters, Fliers and Free Literature 12 13. Displays and Exhibits 12 14. Study Rooms 13 15. Program Room 13 2 Flower Mound Public Library Policy Manual 1. CIRCULATION SERVICES 1.1. Library cards 1.1.1. Library cards are issued to any Flower Mound, or Denton County resident. Library cards are also issued to people who work in Denton County upon presentation of identification and proof of employment by a business located in Denton County. Corporate cards are issued to any business located within Denton County. The owner or manager of the business or a person showing authorization on company letterhead to sign for the card may apply for a card by showing proof of business address. The user of the corporate card must present the Corporate Card at the time of check out. 1.1.2. Library cards are issued in person, at the library, upon presentation of identification and proof of address. 1.1.3. Individuals under the age of 17 must have a parent or guardian present when applying for a library card. If the child is not present, parents or guardians applying for a child’s card may be asked to show a copy of the child’s birth certificate. Legal guardians must present proof of guardianship. 1.1.4. Individuals may have only one Library account. 1.1.5. Library cardholders are responsible for all items checked out on their cards. 1.1.6. “Digital Content Only” cards will be issued to students entering grade 9 or above without a parent or guardian present. This card may be upgraded to full access upon request of the parent or guardian. 1.1.7. The Library Director, in consultation with library staff, determines material checkout periods to best utilize limited library resources. 1.2. Fees 1.2.1. The library does not charge late fees, but cardholders are expected to pay for lost or damaged material. Additional items may not be checked out until overdue items are returned. Failure to return items or pay assessed fees may result in suspension of borrowing privileges or use of library services, including public computer usage. 1.2.2. Material checked out of the Library belongs to the Town of Flower Mound and the borrower is responsible for Town property while it is in their possession. If material is returned to the library damaged to the degree that it cannot be used again, the material will be withdrawn from the collection as set by Town ordinances. If the item is found and returned in good condition, a refund may be given as determined by the Town of Flower Mound’s Finance Office. The receipt is required for a refund to be processed and a refund check will be mailed. Any damaged items are disposed of in accordance with Town of Flower Mound policies. 1.2.3. Replacements for lost cards may be obtained upon verification of identification and upon payment of the current replacement fee. 1.3. Holds 1.3.1. Items may be placed on hold and the cardholder will be notified when the item is available to be picked up. 1.3.2. The card used to place the hold must be presented to check out the item. 3 Flower Mound Public Library Policy Manual 1.4. Temporary Library Cards 1.4.1. Non-resident temporary library cards are available for people who are residing within Denton County on a temporary basis. 1.4.2. The Flower Mound Public Library will issue a non-resident, temporary card for a six-month period. Renewals may be allowed at the discretion of a library manager. A photo ID with a permanent home address, such as a driver’s license, passport, etc., must be presented to obtain a Flower Mound Public Library card. 1.4.3. Temporary cards will not be issued to anyone under the age of 17. 1.4.4. All non-resident, temporary library cards issued will be subject to the same policies and procedures as regular Flower Mound Public Library cardholders. 1.5. Texshare Card Program 1.5.1. The library participates in the Texas State Library Texshare program. Texshare cards are issued to any Flower Mound library cardholder who has had a Flower Mound Library card for three months or longer, is in good standing at the Flower Mound Public Library and is 17 years of age or older. 1.5.2. Texshare cardholders from other libraries will be issued a Flower Mound Public Library card if they present a valid Texshare card issued from their home library and show a photo I.D. with their correct mailing address or another item with their correct mailing address. The card will expire on the date the Texshare card from the home library expires. 1.5.3. Texshare card borrowers are limited to 5 items checked out on their card at one time. 1.5.4. Texshare cards may not be used to borrow e-books and e-audiobooks, or to request Interlibrary Loan services 1.5.5. All other policies for Texshare borrowers are the same as for Flower Mound residents. Rev. January 2019 4 Flower Mound Public Library Policy Manual 2. INTERLIBRARY LOAN AND INTERLIBRARY LENDING 2.1. The library participates in the nation-wide Interlibrary Loan System. Requests for items not owned by the Library may be in person, by telephone or through the Library website. Some interlibrary loan requests require the payment of a postage fee. 2.2. Interlibrary loan materials cannot be renewed. Interlibrary loan service is available to all adult Flower Mound Library cardholders who are in good standing. Borrowing items through ILL is subject to the policies of the lending library. Members are responsible for any fees or fines assessed by the lending library. Individuals may borrow no more than three items at one time. 2.3. Flower Mound Public Library will loan materials to other Texas libraries which are participating members of the Texpress Courier service. Individuals must initiate an interlibrary loan request through their home library and must be a member in good standing at that library. Requests must be submitted through the home library. 2.4. The Library does not loan reference materials, audio-visual materials, newspapers, periodicals or anything with a publication date less than six months old. The Library does not provide photocopies of materials. 2.5. The Library will not borrow textbooks through interlibrary loan. 2.6. The loan period for Interlibrary Loan items is set by the lending library. Renewals are at the discretion of the lending library. Borrowers are responsible for reimbursement for lost or damaged items. Rev. October 2018 3. INFORMATION SERVICES 3.1. Information services are provided to all library customers without discrimination. These services include quick reference; in-depth assistance in locating information; reader advisory; referrals; and basic technical assistance with computer hardware, software and online services offered at the Library. In-person queries will be given priority, followed by telephone, written and online queries. Requests for Information Services from outside the Library’s service area will be answered at the discretion of the Library Director, as time permits. 3.2. Information service will be provided using materials from the collection, electronic resources, the Internet and through access or referral to sources outside the Library. The reference collection of the Library is maintained to meet the information needs of the general public, elementary and secondary students, the business community and the Town staff within budget constraints. It is not intended to provide information of a highly specialized or technical nature or to support college level curricula. 3.3. Library staff serves as a link between Library users and Library resources but does not offer personal advice or opinion on legal, medical, consumer or tax matters, or in any other area where their advice or opinion might be viewed as authoritative, or is prohibited from being offered by law. Rev. October 2018 5 Flower Mound Public Library Policy Manual 4. LIBRARY PROGRAMMING 4.1. Library programs are provided as a service to library customers based on the goals of the Library’s Strategic Plan. Responsibility for programming rests with the Director of Library Services, who delegates planning and coordinating of library programs to the Adult Services Manager and Youth Services Manager. Programs may be planned and presented by Library staff, or outside presenters may be used. Professional performers and presenters that reflect specialized or unique expertise may be scheduled for Library programs. Presenters who can present at no charge will be given preference, but professional presenters may be hired as needed. 4.2. All Library programs are open to the public. Some programs may be limited to cardholders, or have age limits or other attendance restrictions. Programs are free, except in cases where a small materials fee may be charged. Registration may be required for planning purposes or when space is limited. Any sales of products at Library programs must be approved by the Library. Programs may not be commercial, religious, or partisan in nature. Library sponsorship of a program does not constitute an endorsement of the content of the program or the views expressed by participants.
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