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Spring 2017 | Volume 24 Issue 2 THE NMEDA MAGAZINE org EXPLORING NEWIDEAS AT NMEDA Expectations Let’s Exceed Life Moving Forward ...andsomuchmore! ... More More Money! Money! QualityCanMake QualityCanMake You You Lead to Oversight Wheelchair Footprints Awareness Month Reinventing Mobility and somuchmore! Valet® Signature Seating

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SPRING 2017 VOLUME 24, ISSUE 2 CONTENTS

FEATURES COLUMNS THE NMEDA MAGAZINE 20 Quality Can Make 8 President’s Message You More Money - By Chad Blake

President - By Chuck Hardy Chad Blake 18 CEO’s Message 24 NMEDA Conference - By Danny Langfield

CEO Wrap Up Danny Langfield - By Jenna DeTrapani 38 Guidelines Group Talk - By Ray Morton Layout, Editor & 32 Education & Training Report: Creative Director 44 Canadian Message Jenna DeTrapani A New Tool to Build Your Business - By Russ Newton Contributing Writers - By Peter Lucas Chad Blake ALSO Danny Langfield 34 NMEDA News Brief Russ Newton - Reinventing Mobility 4 Board of Directors Gina Lewis Harry Baergen Awareness Month 6 Staff Directory & Ray Morton - A Look into the Recent A Note from the Editor Chuck Hardy Changes at Adapt Solutions Peter Lucas 10 List of NMEDA Dealers - MPS Granted Exclusive The Circuit Breaker is published Distribution Rights for 17 QAP Scorecard quarterly by the National Mobility Guidosimplex 30 QAP Auditing At-a-Glance Equipment Dealers Association. - BraunAbility Introduces Office located at 3327 W. 46 Canadian Board Bearss Avenue, Tampa, FL Q-Series Inboard Wheel- of Directors 33618. For business office, chair Lift advertising and subscriptions: - New AMF-Bruns Winch 48 Manufacturer/Associate Tel: 813.264.2697 System Member Directory Toll Free: 800.833.0427 53 Dates to Remember www.nmeda.org 41 Industry Advisor: [email protected] Wheelchair Footprints 54 Advertising Insertion Order Form Subscription rates for the U.S.A Lead to Oversight and Canada: $16.50/4 issues. - By Harry G. Baergen, CET Back issues are available by calling the NMEDA office.

All rights are reserved under copyright laws © 2017. Media note: Permission is granted NMEDA MISSION STATEMENT to quote or reprint from this Through our diverse membership NMEDA advocates and supports excellence publication. Please credit the Circuit Breaker. in providing safe, reliable vehicles and modifications to enhance accessibility for people with special needs. The articles published in the Circuit Breaker reflect the opinions of their authors, not NMEDA. As such, NMEDA neither takes a position on nor assumes responsibility for the TYPE FONT: Gotham ON THE COVER: © kali9/iStockPhoto.com accuracy of the information or statements contained therein.

Spring 2017 3 BOARD OF DIRECTORS

Chad Blake, President Russ Newton, Canadian President Ability Center Howell Ventures 4797 Ruffner Street 4850 Rt. 2 Hwy San Diego, CA 92111 Upper Kingsclear, NB E3E 1P8 858-541-0552 phone 506-363-5289 phone 858-541-1941 fax 800-506-6666 fax [email protected] [email protected]

Richard May, Vice President Anne Hegberg, Associate Rep. United Access Marianjoy Rehab Hospital 9389 Natural Bridge Rd 26W171 Roosevelt Road St. Louis, MO 63134 Wheaton, IL 60187 314-888-9450 phone 630-909-6080 phone 314-426-1081 fax 630-909-6081 fax [email protected] [email protected]

Bill Koeblitz, Secretary Christian Quandt, Rep. at Large MobilityWorks Advanced Wheels of Technology, Inc. 810 Moe Drive 33 Bradley Park Road Akron, OH 44310 East Granby, CT 06026 800-638-8267 phone 860-653-8064 phone 866-836-0043 fax 860-653-4331 fax [email protected] [email protected]

Jud DeMott, Treasurer Monique McGivney, Rep. at Large Access 2 Mobility, Inc. Ability Center 12406 State Highway 155 South 23606 N 19th Ave Tyler, TX 75703 Phoenix, AZ 85085 877-254-5438 phone 877-820-3789 phone 903-534-7101 fax 623-879-0822 fax [email protected] [email protected]

Tim Barone, Manufacturer Rep. Eric Mansfield, Rep. at Large Vantage Mobility International (VMI) MobilityWorks 5202 S. 28th Place. 810 Moe Drive Phoenix, AZ 85040 Akron, OH 44310 800-348-8267 phone 800-638-8267 phone 602-243-9843 fax 866-836-0043 fax [email protected] [email protected]

John Evans, Manufacturer Rep. Jeff Brummett, Rep. at Large B & D Independence, Inc. United Access 1024 Empire Street 9389 Natural Bridge Rd Mt. Carmel, IL 62863 St. Louis, MO 63134 618-262-7117 phone 314-888-9450 phone 618-263-3904 fax 314-426-1081 fax [email protected] [email protected]

Sam Cook, Past President Superior Van & Mobility 4734 Rockford Pl. Louisville, KY 40216 502-447-8267 phone 502-657-1930 fax [email protected]

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Danny Langfield CEO

[email protected]

Kristen Clevidence QAP Coordinator A NOTE FROM THE EDITOR

[email protected] Change.

This single word appears to be the central theme for many recent events that have come Jenna DeTrapani to pass, both within NMEDA and around the Director of Communications world. It was even the theme of the NMEDA Circuit Breaker Editor Conference this February.

[email protected] As you likely know by now, the most significant change at NMEDA this past year has arrived in the form of our new CEO, Danny Langfield. We Chuck Hardy welcomed Danny as 2016 was coming to a close. VP of Quality Assurance & Compliance We are currently in the middle of a transition [email protected] period that is somewhat atypical when it comes to the changing of leadership within an organization. The staff has not yet had to say goodbye to our previous CEO of over 9 years, Dave Hubbard. Peter Lucas This has certainly made the transition easier; for Education & Training Director the staff, for Dave and (quite likely) for Danny, as [email protected] well. We appreciate having Dave’s expertise on- hand, allowing us all to consider what has been working for NMEDA over the past few years, as well as to implement Danny’s new ideas into our Marilyn Myers Meetings & Conferences Manager established philosophies and daily operations. We consider ourselves very lucky. [email protected] Everything we do here at NMEDA involves asking the question: “How will this benefit our members?” This is a question that will be at Doris Santiago Cruzado the front of our minds as we move into the Membership Coordinator future under Danny’s guidance.

[email protected] Great things often arise from change, both big and small. The NMEDA staff welcomes the great things that have yet to come for Amy Schoppman YOUR association. Director of Government Relations Happy reading,

[email protected] Jenna DeTrapani Circut Breaker Editor

6 NMEDA Circuit Breaker Spring 2017 7 PRESIDENT’S MESSAGE

CHAD BLAKE (SUPERIOR VAN & MOBILITY) The NMEDA President, Chad Blake, has worked over 12 years in the industry and is the Chief Operations Officer (COO) for Ability Center. He welcomes the opportunity to serve his fellow NMEDA dealers as our dynamic industry continues to change and evolve. Chad believes that if the NMEDA members, as a group, put the customer first, communicate with each other effectively and act as transparently as possible, our industry and NMEDA will thrive.

The auto mobility industry is at an interesting point in its history [...] Dear NMEDA Members Internal developments (i.e. within the s you read this, we have industry itself) include dealer consol- already completed approxi- “ Amately a third of 2017. idation, new store openings, and an As we all get into the busy parts of our year, I want to take a moment and increase in talent across our industry.” discuss our industry as a whole. As we all are focused on the pres- From my experience in the industry The auto mobility industry is at an ent and future, I think that it is wise and from running a sizable operation, interesting point in its history. We con- to take a moment to look back and I want to share what this all means tinue to see developments in prod- remind ourselves the true purpose to me. There are several things that I ucts. We see new forms of distribu- of what we do. Our industry was have no control over, such as: dealer tion. There have been advancements developed to provide high quality consolidation in our markets, manu- in consumer financing. And, obviously, products and services to address the facturer strategic decisions, or what there will be future changes in the transportation needs for people with my competition does. Here are the way that our largest third party payer, disabilities. We can never lose sight of things that as a dealer, I do have the Veteran’s Administration, operates our customer and the goal of provid- control over: with vendors in our industry. These ing the most appropriate, safe, and are external developments. Internal • How we operate each and ev- meaningful outcome for the disabled developments (i.e. within the industry ery day. The mantra is “When customer. itself) include dealer consolidation, you’re through improving, you’re new store openings, and an increase So what does that mean for me as a through.” Every day we are look- in talent across our industry. NMEDA member? ing at ways to be more efficient.

All of our businesses and the indus- As NMEDA members we have agreed • How we interact with our cus- try itself continue to increase in the to a dynamic set of standards that tomers. For me this is the cus- level of sophistication with which we address the manner in which we tomer experience. We are con- operate. From lead acquisition, to deliver to the customer these positive stantly discussing and working the sales and service experience, to outcomes. As operators, we have the on ways to improve the customer after the sale follow up and care, we responsibility of doing our very best experience. This topic alone is all are attempting to find the “edge” job, in the very best manner, each and worth an entire article (if not a that differentiates each of us from every day. Some say that this is the book). When we find the answers our competition. definition of the word “professional.”

8 NMEDA Circuit Breaker in this area, we will realize improvements in ALL areas. • What we stock/sell at our stores. Our business is not easy. This area continues to become more challenging with more It requires a level of dedication product opportunities becoming available for consumers. Again, and empathy that is not found the question is how will this product enhance the customer “ in a lot of other industries. But experience? • How we deliver the outcomes rarely will you find a job that is to our customers. This is where QAP comes in and why NMEDA more rewarding.” needs to continue to look at ways that QAP can become easier In closing, I hope that each of you to execute for the dealers and have an outstanding summer and I address demands in the market, encourage you to continue on your all while maintaining the high path of continuous improvement in standards established. your businesses. Thank you for your support of NMEDA and please reach Our business is not easy. It requires out if you see areas where NMEDA a level of dedication and empathy can improve/help you and your op- that is not found in a lot of other erations. industries. But rarely will you find a job that is more rewarding. Because All the best, when we produce an appropriate, Chad Blake safe, and positive outcome for our NMEDA President customers, it can actually be life- changing for that individual. ---

The NEXT GENERATION Electronic Left Foot Accelerator Technology Designed to Help

The NEXT GENERATION of left foot accelerators has arrived. This paradigm shift in SAFETY now requires the driver to activate the left pedal prior to each use. In addition, a separate key is required to transfer function to the left accelerator pedal. There is no need to remove the device or engage a lockout system. The system always defaults to the right side accelerator pedal. This safety feature is important when other family members need to drive or when the vehicle is being moved by someone else such as a valet or service technician. Veigel has specifically designed the Electronic Left Foot Accelerator (ELFA) for safe frequent driver change with the upmost ease. We use only OEM proven circuits and accelerator pedals to ensure the highest quality and reliability of the entire system.

If your mobility equipment dealer is concerned about installing left foot accelerators due to insurance or liability concerns, the Veigel ELFA may be the solution.

[email protected] (800) 488-7688 www.veigel-na.com

Spring 2017 9 NMEDA DEALER MEMBERS UNITED STATES Q Presidential Conversions East Q Ability Center - Sacramento Q MobilityWorks 2500 Commerce Drive 6550 Freeport Blvd. Suite A 1822 Embarcadero Avenue ______Bldg. A, Suite B Sacramento, CA 95822 Oakland, CA 94606 ALABAMA Jonesboro, AR 72401 877-820-3789 888-473-5402 Q Azalea Health Care, Inc. 870-933-7270 1,3 1 805 Church Street 1 Q Ability Center - San Diego Q MobilityWorks Mobile, AL 36602 Q Siebert Mobility Inc. 4797 Ruffner Street 7239 Indiana Avenue 251-344-9443 712 Hwy 5 North San Diego, CA 92111 Riverside, CA 92504 1 Benton, AR 72019 877-820-3789 888-473-5402 Q Griffin Mobility 501-316-2466 1,3 1,2,3 213 Chestnut Street NW 1,2,3 Hartselle, AL 35640 Q Ability Center - San Luis Obispo Q MobilityWorks ______3548 Empleo St. 325 N. Altadena Drive 256-751-1365 San Luis Obispo, CA 93401 Pasadena, CA 91107 1 ARIZONA Q A.D.E. Industries, Inc. 877-820-3789 888-473-5402 Q Gulf States Mobility 3621 S. Palo Verde 1,3 1,3 1647 Coosa River Parkway Tucson, AZ 85713 Wetumpka, AL 36092 Q Access Options, Inc. Q MobilityWorks 520-571-7156 41545 Albrae St. 1424 S. La Cienega Blvd. 334-514-6590 1 Fremont, CA 94538 Los Angeles, CA 90035 1,2,3 Q Ability Center - Phoenix 408-734-5438 888-473-5402 Q MobilityWorks 23606 N. 19th Ave. 1 1,2,3 3747 Pine Lane SE Phoenix, AZ 85085 Bessemer, AL 35022-5642 Q Access Options, Inc. Q MobilityWorks 877-820-3789 109 Lee Road Suite D 1245 Laurelwood Road 888-473-5402 1,3 Watsonville, CA 95076 Santa Clara, CA 95054 1,3 Q Ability Center - Tucson 831-722-6804 888-473-5402 Q MobilityWorks 4720 N. La Cholla Blvd, Ste. 150 1,2,3 1,3 2150 Meridian Street North Tucson, AZ 85705 Huntsville, AL 35811 Q Accessible Mobility Center Q MobilityWorks 877-820-3789 8130 Parkway Drive 888-473-5402 of Santa Rosa 1,3 3285 Santa Rosa Avenue LaMesa, CA 91942 1,3 Q Dignified Motors LLC Santa Rosa, CA 95407 888-473-5402 Q Phase III Vans, Inc. 3422 East Roeser, #A-102 707-575-6997 1,2,3 2015 Eastern Blvd Phoenix, AZ 85040 1 Montgomery, AL 36117 Q MobilityWorks 877-344-6686 120 N. Diamond St. 334-244-1011 Q AERO Mobility 1,2,3 1001 N. Weir Canyon Rd. Fresno, CA 93701 1 Q Performance Mobility Anaheim, CA 92807 888-473-5402 Q Sylacauga Handicapped, Inc. 2140 W. Broadway Rd., Ste. 101 714-973-8600 1,3 1304 Talladega Hwy. Mesa, AZ 85202 1,2,3 Sylacauga, AL 35150 Q MobilityWorks 877-254-2495 7720 N. Sepulveda Blvd. 256-249-3717 Q Destinations Mobility 1,2,3 2501 Florin Road Van Nuys, CA 91405 1,2,3 Q VMI Mobility Center Sacramento, CA 95822 888-473-5402 Q Team Adaptive Medical, Inc. 5058 S. 40th Street 916-868-6797 1,3 1251 Bolton’s Branch Dr. Phoenix, AZ 85040 1,3 Mobile, AL 36606 Q MobilityWorks 602-385-5999 3127 Fite Circle, Suite B 251-471-1088 Q Driving Specialties 1,3 Sacramento, CA 95827 1,3 of Sacramento ______2216 Cemo Circle #A 888-473-5402 ______CALIFORNIA Rancho Cordova, CA 95670 1 ARKANSAS 916-635-2765 Q Ability Center - Inland Empire Q MobilityWorks Q Accessibility Specialties, Inc. 1 711 S. Allen St. 1300 Nord Avenue 1920 John Barrow Road San Bernardino, CA 92408 877- Q Economy Medical Chico, CA 95926 Little Rock, AR 72204 820-3789 - Lifestyle Mobility 888-473-5402 501-312-1000 1,3 4025 Nelson Avenue. Ste. B 1,3 1 Concord, CA 94520 Q Ability Center - Los Angeles Q MobilityWorks Q Presidential Conversions 925-671-4800 2715 Seaboard Ln. 890 Cowan Road, Suite B 2887 No. College, Suite B 1 Long Beach, CA 90805 Burlingame, CA 94010 Fayetteville, AR 72703 877-820-3789 Q Gary E. Colle, Inc. dba 888-473-5402 479-521-8433 1,3 Goldenboy of San Diego 1,3 1,3 12130 Dearborn Place Q Ability Center - Orange County Q Modesto Mobility Center, Inc. 11600 Western Avenue Poway, CA 92064 1025 Lone Palm Ave. Ste 5A-B Stanton, CA 90680 858-748-9414 Modesto, CA 95351 877-820-3789 1,3 209-577-1069 1,3 1,3

10 NMEDA Circuit Breaker NMEDA DEALER MEMBERS

Q Sacramento Van Q Wheelchair Getaways Q Mobility Express Q MobilityWorks Conversions & Mobility 32 Stony Hill Road 7910 Ulmerton Road 2323 N. State Street, Suite 49 5821 Florin Perkins Road Bethel, CT 06801 Largo, FL 33771 Bunnell, FL 32110 Sacramento, CA 95828 203-790-9998 727-556-2917 888-473-5402 916-381-8267 1 1 1,3 1 ______Q Mobility Styles, Inc. Q MobilityWorks ______DELAWARE 9300 Cortex BLvd. 8706D East Broadway Ave COLORADO Q True Mobility, Inc. Weeki Wachee, FL 34613 Tampa, FL 33619 Q Dynamic Adaptive Solutions 773 S. DuPont Hwy. 352-597-4546 888-473-5402 2331 W. Hampden Avenue New Castle, DE 19720 1 1,3 Unit 162 302-836-4110 Q Mobility Transportation Systems Q Movin’ On Mobility Sheridan, CO 80110 1 4010 E. Hillsborough Ave. 12530 Metro Pkwy 720-939-1211 ______Tampa, FL 33610 Ft. Myers, FL 33912 1 FLORIDA 813-246-9116 239-275-1900 1,2,3 1,2,3 Q Freedom Mobility, Inc. Q Active Mobility & Design, Inc. 4750 S. Santa Fe Circle #5 dba Buddy’s Holiday Mobility Q MobilityWorks Q Movin’ On Mobility Englewood, CO 80110 6144 S US Highway 1 20354 U.S. Hwy 27 342 Pike Rd., Suite #26 720-722-2680 Fort Pierce, FL 34982 Clermont, FL 34715 West Palm Beach, FL 33411 1,3 772-465-9600 888-473-5402 561-881-5600 Q Frontier Access 1,3 1,3 1,3 & Mobility Systems, Inc. Q Advanced Driving Systems Q MobilityWorks Q Ocean Conversions & Mobility 1308 Riverside Ave., Suite A 662 Capital Cir. N.E. 2727 St. Johns Bluff Rd. 750 E Sample Rd, Bldg 1, Ste 3 Fort Collins, CO 80524 Tallahassee, FL 32301 Jacksonville, FL 32246 Pompano Beach, FL 33064 970-223-8267 850-671-2300 888-473-5402 954-942-6033 1 1,2,3 1,3 1,2,3 Q Mobility Driven Q Advanced Vehicle Modifications Q MobilityWorks Q Ocean Conversions of 832 N. Crest Drive, Unit B 2520 NW 6th Street 1925 10th Ave. N. Unit 1 Ft. Myers, Inc. Grand Junction, CO 81506 Ocala, FL 34475 Lake Worth, FL 33461 5751 Zip Drive 970-712-1435 352-622-4467 888-473-5402 Ft. Myers, FL 33905 1 1,3 1,3 239-936-6333 1,2,3 Q Performance Mobility Q Custom Mobility Q MobilityWorks 9500 W. 49th Ave. C107 7199 Bryan Dairy Road 7444 Narcoossee Rd. Unit 406 Q P&A Mobility Enterprises Wheat Ridge, CO 80033 Largo, FL 33777 Orlando, FL 32822 dba Mobility Express 877-254-2495 727-524-1300 888-473-5402 320 Cortez Road West 1,2,3 1 1,3 Bradenton, FL 34207 941-739-5596 Q Performance Mobility Q In Motion Mobility LLC Q MobilityWorks 1 6285 Corporate Drive 2201 NW 102 Place, #1 8203 Ulmerton Rd. Colorado Springs, CO 80919 Doral, FL 33172 Largo, FL 33771 Q Phase III Mobility 877-254-2495 786-534-2046 888-473-5402 4333 Gulf Breeze Parkway 1 1,3 1,3 Gulf Breeze, FL 32563 850-934-1125 Q Performance Mobility Q Kempf, Inc. Q MobilityWorks 1 5910 E. County Line Road 225 S. 78th Street 5601 NW 9th Ave. Denver, CO 80126 Tampa, FL 33619 Powerline Road, Unit 203 Q Piper Medical, Mobility 877-254-2495 813-630-0409 Ft. Lauderdale, FL 33309 & Accessibility 1,2,3 1,3 888-473-5402 1885-B NE 149th Street ______1 North Miami, FL 33181 Q Mike Erdman Mobility 305-940-2030 CONNECTICUT 219 South Coco Blvd. Q MobilityWorks 1,3 Q Advanced Wheels of Technology Coco, FL 32922 8415 S.W. 129 Terrace 33 Bradley Park Rd. 321-636-8887 Miami, FL 33156 Q Team Adaptive, Inc. East Granby, CT 06026 1 888-473-5402 1201 Harrison Avenuee 1,3 Panama City, FL 32401 860-653-8064 Q Mobility America 850-522-0059 1,2,3 5130 Hwy 98 N. Q MobilityWorks 1 Q MobilityWorks Lakeland, FL 33809 7265 SW 62nd Ave., Unit 1 104 Pitkin St. 863-816-1513 Ocala, FL 34476 Q The Mobility Store LLC E. Hartford, CT 06108 1 888-473-5402 915 N. Florida Ave. 1 Lakeland, FL 33801 888-473-5402 Q Mobility Express 863-688-3900 1,3 4320 US Hwy 19 1 New Port Richey, FL 34652 727-849-0262 1

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer Spring 2017 11 NMEDA DEALER MEMBERS ______Q Wheelchair Vans of FL Q Jay Hatfield Mobility, LLC Q Superior Van & Mobility 5611 South Tamiami Trail ILLINOIS 801 E. Crawford Avenue 1901 Westbank Expwy, Ste 500 Sarasota, FL 34231 Q Custom Van Conversions Salina, KS 67401 Harvey, LA 70058 941-706-4687 & Mobility 620-429-2636 855-208-5576 1 3720 Oakton St. 1 1 ______Skokie, IL 60076 Q Jay Hatfield Mobility, LLC ______GEORGIA 847-679-8261 200 S. East Avenue MAINE 1,2,3 Q Adaptive Driving Solutions Columbus, KS 66725 Q MobilityWorks 3027 Riverwatch Parkway Q MobilityWorks 800-545-4227 32 Lewiston Road, Unit 2B Augusta, GA 30907 23855 W. Andrew Road 1 Gray, ME 04039 706-364-2688 Plainfield, IL 60585 Q Jay Hatfield Mobility, LLC 888-473-5402 1,2,3 888-473-5402 11922 East Kellogg 1,3 1,3 Q Custom Mobility Van & Lift Wichita, KS 67207 ______Sales & Services LLC Q MobilityWorks 620-429-2636 MASSACHUSETTS 5050 Dempster 1 315 Whitehead Rd. Q Adaptive Mobility Equipment Athens, GA 30606 Skokie, IL 60077 Q Kansas Truck Equipment Co. 1551 Fall River Ave. 706-353-1099 888-473-5402 8846 W. Monroe Circle Seekonk, MA 02771 1,3 1,3 Wichita, KS 67209 508-336-2556 Q MobilityWorks Q MobilityWorks 316-722-4291 1,3 155 E. North Ave. 1 1255 Kennestone Circle Ste. 100 Q Automotive Innovations, Inc. Marietta, GA 30066 Villa Park, IL 60181 Q United Access 1000 Main Street 888-473-5402 888-473-5402 7921 Bond Street Bridgewater, MA 02324 1,3 1,3 Lenexa, KS 66214 508-697-8324 Q MobilityWorks Q Southern Bus and Mobility 314-888-9450 1,2,3 12950 Koch Lane 1,3 3938 Ogeechee Rd. Q MobilityWorks Savannah, GA 31405 Breese, IL 62230 ______333 Boston Prov. Hwy., Bldg. C 888-473-5402 618-526-4131 KENTUCKY Norwood, MA 02062 1 1,3 Q Superior Van & Mobility 888-473-5402 ______Q Quail Country Customs 1180 E. New Circle Rd. 1,3

731 S. Westover Blvd. INDIANA Lexington, KY 40505 Q MobilityWorks Albany, GA 31707 Q Superior Van & Mobility 855-208-5576 57 George Levin Dr. 229-432-7258 5410 S. Madison Ave. 1,3 N. Attleboro, MA 02760 1 Indianapolis, IN 46227 Q Superior Van & Mobility 888-473-5402 Q Quail Country Customs, Inc. 855-208-5576 1506 Lakeshore Court 1,3 1,3 2635 Hwy 247 Connector Louisville, KY 40223 Q New England Wheels Inc. Byron, GA 31008 Q Superior Van & Mobility 855-208-5576 33 Manning Road 478-956-1225 4246 Meghan Beeler Ct., Ste 1 1,2,3 Billerica, MA 01821 1 South Bend, IN 46628 ______978-663-9724 Q R & R Van Lift Sales & Service 855-208-5576 LOUISIANA 1,2,3 2130 Sigman Road 1,3 ______Q Crescent Vans, Inc. Conyers, GA 30012 Q Superior Van & Mobility 2424 Hickory Ave. MARYLAND 770-483-0767 3414 Interstate Drive Metairie, LA 70003 Q Auto Assist, Inc 1,2,3 Evansville, IN 47715 504-738-2634 5002 Lehigh Rd. ______855-208-5576 1,3 College Park, MD 20740 1,3 IOWA Q Fastserv Medical Bossier 301-699-2238 Q Siebert Mobility Inc. Q Superior Van & Mobility 1329 Driftwood Drive 1 2218 Contractors Drive 3450 SE Miehe Drive, Suite 1 Bossier City, LA 71111 Q BEDCO Mobility Grimes , IA 50111 Fort Wayne, IN 46818 318-741-9586 6300 Falls Road, Unit 2 515-986-3010 855-208-5576 1,3 Baltimore, MD 21209 1 1,3 Q Fastserv Medical Monroe 410-825-1440 ______Q Siebert Mobility of Iowa, LLC 112 Summer Lane 1

3554 Dolphin Dr. KANSAS West Monroe, LA 71291 Q Koons Ford of Annapolis Iowa City, IA 52240 Q Banner Mobility Resources 318-396-3366 2540 Riva Rd. 319-351-3159 231 SE 53rd St., Suite C 1,3 Annapolis, MD 21401 1,3 Topeka, KS 66609 Q Superior Van & Mobility 410-224-2100 Q Total Mobility 785-235-3070 12329 Industriplex Blvd. 1,3 2406 W. 2nd Avenue 1 Baton Rouge, LA 70809 Indianola, IA 50125 855-208-5576 515-961-0575 1,2,3 1,3

12 NMEDA Circuit Breaker NMEDA DEALER MEMBERS ______Q MobilityWorks Q MobilityWorks Q United Access 1751 E. Joppa Road 8175 Gratiot Road 618 Jackson St. MONTANA Parkville, MD 21234 Saginaw, MI 48609 Columbia, MO 65203 Q G & J Enterprises 888-473-5402 888-473-5402 314-888-9450 3353 Old Hardin Rd 1 1,3 1,3 Billings, MT 59101 406-248-5767 Q MobilityWorks ______Q United Access 11409 Maryland Ave. MINNESOTA 8200 NW 97th Terrace 1 ______Beltsville, MD 20705 Q Bert’s Truck Equipment Kansas City, MO 64153 888-473-5402 of Moorhead, Inc. 314-888-9450 NEBRASKA 1,3 3804 Hwy. 75 North 1,3 Q Heartland Mobility, LLC Q Oneness Mobility Services Moorhead, MN 56560 Q United Access 4815 S. 115th Street 7701 A Penn Belt Dr. 218-233-8681 1389 N. Cedarbrook Omaha, NE 68137 Forestville, MD 20747 1 Springfield, MO 65802 402-934-7826 866-570-6686 Q Cummings Mobility 314-888-9450 1,3 1,2,3 1755 W County Road C. 1,3 Q Mobility Motoring Q Total Mobility Services Roseville, MN 55113 Q United Access 7222 South 142nd Street 5415 Yukon Ct., Suite E 651-633-7887 of St. Louis South Omaha, NE 68138 Frederick, MD 21703 1 9389 Natural Bridge Rd 402-884-3333 240-490-7840 Q Cummings Mobility St. Louis, MO 63134 1 1,3 2511 West Hwy 13 314-888-9450 Q Siebert Mobility, Inc. ______Burnsville, MN 55337 1,2,3 5450 L Street MICHIGAN 952-435-8889 Q United Access Omaha, NE 68117 1 Q Access Mobility Center 10232 Rahning Rd, Suite A 402-991-2555 7620 Eastman Avenue Q Cummings Mobility Sunset Hills, MO 63127 1 Midland, MI 48642 Conversions & Supply Inc. 314-888-9450 Q Wheelchair Vans of Kohll’s 989-633-6100 6540 Jansen Ave. NE 1 12739 Q Street 1 Albertville, MN 55301 ______Omaha, NE 68137 763-497-0103 Q Advantage Mobility Outfitters MISSISSIPPI 402-895-6812 1,2,3 1 33073 Michigan Avenue Q Handicapable Vans, Inc. Wayne, MI 48184 Q IMED Mobility 5516 N. State Street ______734-595-4400 1915 County Road C Jackson, MS 39206 NEVADA 1,3 Roseville, MN 55113 601-981-0042 Q Ability Center - Las Vegas 651-635-0655 Q Clock Mobility 1,2,3 6001 S. Decatur Blvd. Suite N 1,2,3 6700 Clay Ave. Q J’s Mobility Unlimited, Inc. Las Vegas, NV 89118 ______Grand Rapids, MI 49548 3880 Flowood Dr. 877-820-3789 616-698-9400 MISSOURI Flowood, MS 39232 1,3 1,2,3 Q D.W. Auto & Home 601-939-2112 Q MobilityWorks Q Clock Mobility Mobility Specialties 1,2,3 2100 S. Decatur Blvd. 587 W. Blue Star Drive 1208 N. Garth Ave. Q Mobility Systems, Inc. Las Vegas, NV 89102 Traverse City, MI 49684 Columbia, MO 65203 2857 Oak Grove Road 888-473-5402 231-943-9890 800-568-2271 Hattiesburg, MS 39402 1,2,3 1 1,2,3 601-264-0609 ______Q Clock Mobility Q Jay Hatfield Mobility, LLC 1,2,3 NEW HAMPSHIRE 5540 S. Pennsylvania Ave. Ste 11 1115 SW Oldham Parkway Q Team Adaptive, Inc. Q MobilityWorks Lansing, MI 48911 Lee Summit, MO 64081 978 Tommy Munro Dr. 54 Wentworth Ave. 517-272-4488 620-429-2636 Biloxi, MS 39532 Londonderry, NH 03053 1 1 228-388-5700 888-473-5402 Q Creative Mobility Group Q Southern Bus & Mobility, Inc. 1,3 1,2,3 32217 Stephenson Hwy. 80 South Highway Dr. Q Total Mobility Concepts LLC ______Madison Heights, MI 48071 Valley Park, MO 63088 1204 S. Gloster Street NEW JERSEY 248-577-5430 636-825-0700 Tupelo, MS 38801 Q Brunswick Automotive 1,3 1 662-269-2068 Professionals Q MobilityWorks Q United Access 1 1490 US-1 North 1604 East 14 Mile Road 753 S. Kings Highway North Brunswick, NJ 08902 Madison Heights, MI 48071 Cape Girardeau, MO 63703 732-545-6300 888-473-5402 314-888-9450 1,3 1,3 1

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer Spring 2017 13 NMEDA DEALER MEMBERS

Q DriveMaster Q Agor Enterprises, Inc Q Care Solutions Q M.C. Mobility Systems 37 Daniel Road West 951 Panorama Trail South 110 B Edney Street 7588 Tyler Blvd Fairfield, NJ 07004 Rochester, NY 14625 Hendersonville, NC 28792 Mentor, OH 44060 973-808-9709 585-385-2556 828-698-9844 800-951-6238 1,2,3 1 1 1,3 Q Fun Truck’n Mobility Q Boulevard Van City Q Ilderton Conversion of Charlotte Q M.C. Mobility Systems 255 US Hwy 46 West 2708 Niagara Falls Blvd. 1424 Archdale Drive 7233 Industrial Pkwy Saddle Brook, NJ 07663 Wheatfield, NY 14304 Charlotte, NC 27210 Plain City, OH 43064 973-546-1900 716-731-4335 704-523-2022 800-834-8301 1,2,3 1,3 1,3 1,3 Q MobilityWorks Q Bussani Mobility Q Ilderton Dodge/Conversion Co. Q M.C. Mobility Systems 2303 Wallace Blvd. 501 Concord Ave. 701 S. Main St. 10691 Reading Rd. Cinnaminson, NJ 08077 Mamaroneck, NY 10543 High Point, NC 27260 Evendale, OH 45241 888-473-5402 914-835-8267 336-841-2020 513-469-8220 1,3 1,3 1,2,3 1,3 Q MobilityWorks Q Bussani Mobility Q MobilityWorks Q Marietta Mobility 1549 Gateway Blvd. 500 Central Ave. 4025 Queen City Dr. 221 Pike Street Woodbury, NJ 08096 Bethpage, NY 11714 Charlotte, NC 28208 Marietta, OH 45750 888-473-5402 516-938-5207 888-473-5402 800-690-4950 1,2,3 1,3 1,2,3 1,2,3 Q MobilityWorks Q Bussani Mobility Team - East Q Mountain Adaptive/The Van Shop Q MobilityWorks 5105 New Jersey RT-33 401 E. Middle Country Road 35 Dogwood Rd. 1020 Laskey Rd. Farmingdale, NJ 07727 Smithtown, NY 11787 Asheville, NC 28806 Toledo, OH 43612 888-473-5402 631-240-4128 828-670-1111 888-473-5402 1,3 1 1,2,3 1,3 Q MobilityWorks Q Fenton Mobility Products Q Stalls Medical Q MobilityWorks 211 Woodbridge Avenue 1209 East Second Street dba Adaptive Vans, Inc. 12117 Princeton Pike Highland, NJ 08904 Jamestown, NY 14701 7980 Chapel Hill Road, Ste 101 Cincinnati, OH 45246 888-473-5402 716-484-7014 Cary, NC 27513 888-473-5402 1,3 1,2,3 919-233-0732 1,3 ______Q Main Mobility 1 Q MobilityWorks NEW MEXICO 9580 Main Street Q Van Products 810 Moe Dr. Q Southwest Lift Installation Clarence, NY 14031 394A Green Meadow Drive Akron, OH 44310 315 B Juan Tabo Blvd. NE 716-759-6811 Wilmington, NC 28405 888-473-5402 Albuquerque, NM 87123 1,2,3 910-793-5661 1,3 505-891-3346 Q Mobility Services, Inc. 1 Q Motorcars Mobility 1 19-57 Steinway St. Q Van Products 2888 Mayfield Road Q United Access Astoria, NY 11105 2521 Noblin Road Cleveland Heights, OH 44118 3825 Osuna NE, Suite 1 718-267-2921 Raleigh, NC 27604 216-932-2400 Albuquerque, NM 87109 1,2 919-878-7110 1,3 314-888-9450 Q MobilityWorks 1,3 ______1,2,3 1892 Central Ave., Suite 25 ______OKLAHOMA ______Albany, NY 12205 OHIO Q Handicapped Vehicle NEW YORK 888-473-5402 Q Columbus Mobility Specialists Services Unlimited Q Abilities Unlimited of NY 1,3 6330 Proprietors Rd., Suite C 7215 E. 46th St. 90 E. Jefryn Blvd. Q Tim’s Trim, Inc. Worthington, OH 43085 Tulsa, OK 74145 Deer Park, NY 11729 25 Bermar Pk 614-825-8996 918-622-8400 800-664-8434 Rochester, NY 14624 1,2,3 1 1,2,3 585-429-6270 Q Key Mobility Services Q Newby Vance Mobility Q Advance Mobility Plus, Inc. 1,2,3 1944 U.S. St. Rt. 68 N. 5632 S. Division Street 847 East 43rd St. ______Xenia, OH 45385 Guthrie, OK 73044 Brooklyn, NY 11210 NORTH CAROLINA 937-374-3226 405-282-2113 718-253-1212 1 Q Accessible Mobility Center 1,3 1 4012 Dearborn Place NW. Q M.C. Mobility Systems Q United Access Q Agor Enterprises, Inc Concord, NC 28027 214 Valley St. 730 W. Hefner Rd. 1241 Erie Blvd. W. 704-886-0868 Dayton, OH 45404 Oklahoma City, OK 73114 Syracuse, NY 13204 1 937-222-5001 314-888-9450 315-510-4272 1,3 1,3 1

14 NMEDA Circuit Breaker NMEDA DEALER MEMBERS ______Q MobilityWorks Q MobilityWorks Q Adaptive Driving Access OREGON 925 South Trooper Road 3624 Fernandina Road of Corpus Christi, LLC Q Performance Mobility Norristown, PA 19403 Columbia, SC 29210 2201 Gollihar Road 1640 W. 7th Avenue 888-473-5402 888-473-5402 Corpus Christi, TX 78415 Eugene, OR 97402 1,2,3 1,2,3 361-852-0922 877-254-2495 Q Steffy’s Garage, Inc. dba ______1 1 SGI Mobility SOUTH DAKOTA Q Adaptive Driving Access - Q Performance Mobility 235 W Main Street Q IMED Mobility College Station 12905 NE Airport Way Leola, PA 17540 (Mobility Sales & Rental) 2214 N. Earl Rudder Freeway Portland, OR 97230 717-656-6065 200 East 1st Street Bryan, TX 77808 877-254-2495 1,3 Tea, SD 57064 979-307-7676 1,3 Q Total Mobility Services 605-498-2200 1,3 Q Performance Mobility 7917 Derry St., Suite 124 1 Q Adaptive Driving Access - 4347 NW Yeon Ave. Harrisburg, PA 17111 ______Houston Portland, OR 97210 800-558-7408 TENNESSEE 6836 N Sam Houston Pkwy W 877-254-2495 1,3 Houston, TX 77064 Q Apple Independence Mobility 1,2,3 713-874-9100 Q Total Mobility Services, Inc. 1750 Lee Seminary Road 1,2,3 Q R & J Mobility Services, Inc. 4785 Penn Ave. Box 7 Cookeville, TN 38506 4938 Crater Lake Avenue Boswell, PA 15531 877-528-5788 Q Adaptive Driving Access - Medford, OR 97504 814-629-9935 1 McAllen 541-245-4846 1,2,3 120 North 20th Q Apple Independence Mobility 1,3 ______McAllen, TX 78501 1152 Pine St. 956-971-0001 Q R & J Mobility Services, Inc. PUERTO RICO Lebanon, TN 37087 1 155 “E” Street Q Equipos Pro Impedidos de P.R. 931-528-5788 Independence, OR 97351 Carr #1 Int R796 KM 10.4 1,3 Q Adaptive Driving Access - 503-838-5520 Pasadena Bo Bairoa La 25 Q MobilityWorks 1,2,3 3430 E Sam Houston Pkwy S Caguas, PR 00725 173 Industrial Dr. ______Pasadena, TX 77505 787-746-7667 Lavergne, TN 37086 281-487-1969 PENNSYLVANIA 1,2 888-473-5402 1,2,3 Q Keller Wheelchair Lifts ______1,3 Q Alamo Mobility Inc. 197 Main St. SOUTH CAROLINA Q MobilityWorks 6473 DeZavala Road Luzerne, PA 18709 Q Accessible Mobility Center 1325 Mackey Branch Drive San Antonio, TX 78249 570-288-1004 832 Dutch Square Blvd. Chattanooga, TN 37421 210-697-8884 1,2,3 Columbia, SC 29210 888-473-5402 1,2,3 Q Keystone Coach Works 803-798-0999 1,3 1,3 Q Alamo Mobility Inc. 4786 Library Rd. Q MobilityWorks 16262 IH 35 North Bethel Park, PA 15102 Q Accessible Mobility Center 1015 S. Water Ave. Selma, TX 78154 412-833-1900 100 Bruce Rd. Gallatin, TN 37066 210-718-0055 1,2,3 Greenville, SC 29605 888-473-5402 1,2,3 Q Keystone Mobility 864-315-1899 1 1,3 Q American Lift Aids, Inc. 8118 Adams Drive Q Superior Van & Mobility 2310 Calder Ave. Hummelstown, PA 17036 Q Ilderton Conversion of 10640 Braden Dickey Lane Beaumont, TX 77702 717-482-8140 Charleston LLC Knoxville, TN 37932 409-832-3400 1 8550 Rivers Avenue 855-217-8102 1,2,3 Q M.I.T.S. Corp. North Charleston, SC 29406 1,3 843-576-0414 Q American Lift Aids, Inc. 11448 N. Main St. Ext. Q United Access 1,3 2407 W. Southwest Loop 323 Glen Rock, PA 17327 2165 Hillshire Circle Tyler, TX 75701 800-243-6487 Q Mobility Supercenter Memphis, TN 38133 903-581-8844 1 11816 Hwy 17 Bypass 314-888-9450 Murrells Inlet, SC 29576 1,2,3 Q MobilityWorks 1,3 1090 Mosside Blvd. 843-651-3334 ______Q Lift Aids, Inc. 1 1500 Westpark Way Wall, PA 15148 TEXAS 888-473-5402 Q MobilityWorks Euless , TX 76040 Q Access 2 Mobility, Inc. 1,3 563 Woodruff Rd. 817-835-0035 Greenville, SC 29607 12406 State Highway 155 South 1,2,3 Q MobilityWorks Tyler, TX 75703 888-473-5402 Q MobilityWorks 2200 S. 12th St., Suite 2210 903-592-6760 1 2110 N. Beach Allentown, PA 18013 1,3 888-473-5402 Ft. Worth, TX 76111 1,2,3 888-473-5402 1,2,3

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer Spring 2017 15 NMEDA DEALER MEMBERS

Q MobilityWorks Q M.I.T.S. of VA Q Access Mobility Systems Q Advantage Mobility & Services 2700 Franklin Ave. 2075 W. Main St. dba JDR Corporation dba GT Mobility Waco, TX 76710 Waynesboro, VA 22980 7202 Evergreen Way 2833 Stanley St. 888-473-5402 540-932-7300 Everett, WA 98203 Stevens Point, WI 54481 1 1 425-353-6563 715-341-2712 Q MobilityWorks Q Mobility of Norfolk dba 1,3 1 4150 Interstate 30 Mobility Supercenter Q Goldenwest Mobility Q GT Mobility & Services Mesquite, TX 75150 3301 N. Military Hwy. 1815 E. Francis Ave. 844 Ontario Road 888-473-5402 Norfolk, VA 23518 Spokane, WA 99208 Green Bay, WI 54311 1,2,3 757-201-7495 509-484-3842 920-491-8384 Q MobilityWorks 1 1,2,3 1,2,3 239 Commercial Drive Q Mobility Plus Inc. of Virginia Q Kersey Mobility Systems Q MobilityWorks Buda, TX 78610 763 Union Street 6015 160th Ave. E. N8 W22195 Johnson Dr., Ste. 130 888-473-5402 Salem, VA 24153 Sumner, WA 98390 Waukesha, WI 53186 1,2,3 540-389-3400 253-863-4744 888-473-5402 Q Open Road Mobility 1,3 1,2,3 1,3 7411 - 82nd Street Q MobilityWorks ______Lubbock, TX 79424 232 E. Belt Blvd., #100 WISCONSIN WYOMING 806-771-5873 Richmond, VA 23224 Q A & J Mobility Q Frontier Access & Mobility 1,2,3 888-473-5402 4125 Terminal Drive Systems, Inc. Q Open Road Mobility 1,3 McFarland, WI 53558 1207 E. Pershing Blvd. 6669 Canyon Drive Q MobilityWorks 608-579-1500 Cheyenne, WY 82001 Amarillo, TX 79110 6059 Virginia Beach Blvd. 1,3 307-637-7663 806-353-2747 Norfolk, VA 23502 A & J Mobility 1 1 888-473-5402 1330 Mid Valley Drive Q United Access 1,3 De Pere, WI 54115 15301 North IH 35, Suite A Q MobilityWorks 920-632-4882 Pflugerville, TX 78660 5751 General Washington Drive 1 314-888-9450 Alexandria, VA 22312 Q A & J Mobility 1 888-473-5402 333 Washington Street Q United Access 1 Valders, WI 54245 175 E. Interstate 30 Q PC Industries, Inc. dba 920-775-9333 Garland, TX 75043 Mobility Supercenter 1,2,3 314-888-9450 7450 Midlothian Turnpike. Q A & J Mobility 1,2,3 North Chesterfield, VA 23225 2650 Prospect Dirve Q United Access 804-231-7774 Eau Claire, WI 54703 2109 Luna Rd. Suite 200 1,2,3 715-874-6630 Carrollton, TX 75006 ______1,3 314-888-9450 VERMONT Q A & J Vans dba A & J Mobility 1,3 Q MobilityWorks 3058 Helsan Drive Q United Access 5C David Drive Richfield, WI 53076 5044-A Doniphan Drive Essex Junction, VT 05452 800-517-1024 El Paso, TX 79932 888-473-5402 1,3 314-888-9450 1,3 1 ______WASHINGTON UTAH Q Absolute Mobility Center Q Performance Mobility 21704 - 87th Ave. SE 9082 S. 300 West Woodinville, WA 98072 Sandy, UT 84070 425-481-6546 877-254-2495 1 George W. Hicks, P.E. 1 Traffic Accident Reconstructionist ______Modified Rehab Vehicle Inspector VIRGINIA Q Independent Lifestyles 4880 S. Amherst Hwy. Madison Heights, VA 24572 434-846-7510 1 4345 Teal Road 734.279.9345 tel Petersburg, MI 49270-9304 734.279.1788 fax www.ingeniumservices.com gw [email protected]

16 NMEDA Circuit Breaker NMEDA DEALER MEMBERS ______CANADA MANITOBA QUEBEC ______Q Northland Home Q Centre d’ Autonomie ALBERTA Healthcare Products 399 Ave De La Friche Q ECO Medical 865 Bradford St. Dolbeau-Mistassini, QC G8L 2T3 18303 - 107 Avenue Winnipeg, MB R3H 0N6 418-276-8336 Edmonton, AB T5S 1K4 204-786-6786 1,3 780-483-6232 1 Q SMVR 2 Visions, Inc. 1 ______414 Blvd St. Germain Ouest Q Silver Cross Automotive ONTARIO Rimouski, QC G5L 3N4 14568 - 116 Avenue Q Courtland Mobility 418-723-9225 Edmonton, AB T5M 3E9 1355 Artisans Court, Unit B 1,3 844-799-5464 Burlington, ON L7L 5Y2 Q TVR Technologies, Inc. 1,2,3 800-354-8138 595 Lanaudiere ______1,2,3 Repentigny, QC J6A 7N1 BRITISH COLUMBIA Q Creative Carriage Ltd. 888-919-2555 Q Advanced Mobility Products 6 Ridgeview St. P.O. Box 600 1,3 101-8620 Glenlyon Parkway St. George, ON N0E 1N0 Q Van Action Burnaby, BC V5J 0B6 519-740-4801 4350 Autoroute 13 604-293-0002 1,2 Laval, QC H7R 6E9 1 Q Goldline Mobility & Conversions 800-668-8705 Q Alliance Mobility Solutions 762 Industrial Road 1,2,3 12211 Vulcan Way London, ON N5V 3N7 ______Richmond, BC V6V 1J7 519-453-0480 SASKATCHEWAN 604-327-7004 1,2,3 Q PrairieHeart Mobility 1,3 Q Mobility in Motion 3033 Saskatchewan Drive Q Can Am Mobility 1710 Bishop Street N, Unit 8 Regina, SK S4T 1H5 158 Old Vernon Rd Cambridge, ON N1T 1T2 306-584-8456 Kelowna, BC V1X 4R2 519-623-9930 1,3 250-491-0003 1 1,3 Q Northend Mobility Q Island Mediquip Ltd. 301 Aqueduct St. 2258 Dorman Road Welland, ON L3C 1C9 Nanaimo, BC V9Z 6R4 905-735-5552 250-824-0390 1,2 1 Q Silver Cross Automotive Q Medichair Northern BC 2028 Dundas Street East 849 - 2nd Avenue London, ON N5V 1R2 Prince George, BC V2L 3A6 844-799-5464 250-562-8280 1 1 Q Silver Cross Automotive Q Sidewinder Conversions 675A Davenport Road & Mobility Ltd. Waterloo, ON N2V 2E2 44658 Yale Road West 844-799-5464 QAP SCORECARD Chilliwack, BC V2R 0G5 1,2,3 604-792-2082 Q Silver Cross Automotive 1,2,3 2 Walker Drive TOTALS FOR JAN - MARCH 2017 Q Silver Cross Automotive Brampton, ON L6T 5E1 101 - 8289 North Fraser Way 844-799-5464 TOTAL QAP MEMBERS Burnaby, BC V3N 0B9 1 844-799-5464 IN GOOD STANDING: 1 309 Q Silver Cross Automotive 204-2657 Wilfert Road. Applications: 6 Victoria, BC V9B 5Z3 844-799-5464 Initial Accreditations: 4 1 Suspensions: 3 Reinstated: 1

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer Spring 2017 17 CEO’S MESSAGE

DANNY LANGFIELD (NMEDA CEO/EXECUTIVE DIRECTOR) Danny has a wealth of automotive and association experience combined with an unbridled enthusiasm for championing the automotive mobility industry. Having served as the Deputy Executive Director for the Texas Independent Automotive Dealers Association (TIADA) for the past ten years, Danny was primarily responsible for advocacy, government relations, professional development and compliance. Questions or concerns may be directed to Danny at [email protected].

Battle plans are typically drawn up What EXACTLY Are in quiet, controlled environments. But the We Gonna Do?

ou’re probably familiar battles themselves are actually fought on with that old axiom, “No “ the ground, in a gritty, cloudy realm of blood, Ybattle plan survives the first shot fired.” Well, there is a smoke, confusion and chaos. As the neat, reason that expression has sur- vived the test of time. Battle plans orderly lines on the page give way to reality, are typically drawn up in quiet, controlled environments. But the the plan goes up in flames and a new one is battles themselves are actually conceived, born of necessity and tailored to fought on the ground, in a gritty, cloudy realm of blood, smoke, the immediate circumstances.” confusion and chaos. As the neat, orderly lines on the page give did happen to read my column back explicit directions from Waze. way to reality, the plan goes up in in January, you may recall that I Where we were going, indeed... laid out a few things I was going flames and a new one is conceived, Fast forward almost exactly three to do as the new guy at NMEDA. born of necessity and tailored to months and here I am on a plane You might think of those as “battle the immediate circumstances. bound for the Abilities Expo in L.A. plans” (starting to see where I’m Wow, what a dramatic beginning to From there I will visit my friends going with this, aren’t ya?). I am not a CEO column in the Circuit Breaker! at United Access in St. Louis, then interested in making excuses,* but For a moment perhaps you thought head to Philadelphia for the Ameri- (excuse alert) I wrote that column you had stumbled upon the latest can Occupational Therapists Asso- approximately 10 days after I first Lee Child novel, and were waiting ciation conference, where NMEDA set foot in the NMEDA offices in on Jack Reacher to make an appear- is a Platinum Sponsor. Tampa, FL. As I sat in my temporary ance. Well don’t give up yet, maybe Since that last column I have also corporate apartment, keeping one we’ll work him in near the end visited the manufacturing facilities eye out the window for wild gators, (copyright laws not withstanding). of VMI and BraunAbility as well as I confidently penned an article for mobility dealerships from Phoenix I recognize, dear readers, that NMEDA describing, “where we are to Louisville and a few in between. not all of you (okay, none of you) going.” Ironic, in retrospect, because Most importantly, I experienced the memorize the contents of this fine at that time I could not so much NMEDA Annual Conference where I magazine each quarter. But if you as get to the grocery store without

18 NMEDA Circuit Breaker met hundreds of dealers and manu- our government relations team in NMEDA will be doing plenty of facturer members and learned first- D.C. are preparing diligently for the things over the next year or so, all hand about the issues they felt were implementation of this rule. As I designed to improve the value of most pressing for our industry. said in my opening remarks at the your membership – and all with very

[Quick aside - One thing sure has conference, our success in this arena little, if any, assistance from Jack stayed the same since my days rep- will be felt all the way down to the Reacher. Nonetheless, if I or anyone resenting the used car dealers back store level – as would our failure. on our staff can help you, please in Texas: car dealers (and manu- So we won’t fail. don’t hesitate to be in touch. facturers, it turns out) have strong We are going to dramatically “Take care of the members” is opinions, and they are certainly not improve our member website. always #1 in any NMEDA battle plan. afraid to share them. That’s alright; NMEDA.com is a tremendous re- --- in fact, that’s what I needed.] source, but it feels to me like it

So, after all those experiences, has become too oriented to the is the battle plan in tatters? consumer. I want to retain that very Reduced to just so many useless valuable consumer presence, but re- shreds, scattered to the winds? organize and build out a member/in- No, it is not that bad. But, as the dustry website that will be intuitive late Hunter S. Thompson would to navigate, organized for simplicity, say, the situation may call for full of resources and specifically “an agonizing reappraisal.” designed for mobility industry users.

In my experience, an association We are going to address the QAP kills itself one of two ways (some- audit process. Folks, I hear you and I times both): it tries to be all things am with you: we can do better – and to all people; and/or it tries to do we will. We still have every intention too much at once. of continuing with our task force and revitalizing QAP as a whole. But * I read this in a book somewhere We are going to avoid those pitfalls. the more I study this issue, the more years ago, don’t recall the source: We are going to honestly assess I am convinced: if QAP is our core “Excuses are for sh*t. Your friends our capabilities, resources and member value proposition, the audit don’t need ‘em and your enemies limitations and we are going to process must dramatically improve. won’t believe ‘em.” That’s good. take on only as many challenges as we can effectively handle.

So, that was a lot of words spent to produce surprisingly little content. ...NMEDA.com is a tremendous Come on Langfield, get to the point! resource, but it feels to me like it has What exactly are we gonna do? First, we are addressing some become too oriented to the consumer. fundamentals at the home office. We are realigning some staff duties, “I want to retain that very valuable changing committee responsibilities, and working on basic “blocking and consumer presence, but reorganize tackling” stuff. We can’t build anything without a strong foundation. and build out a member/industry ...And then? website that will be intuitive to navigate, We are going to finish the job on the Veteran’s Mobility Safety Act. We organized for simplicity, full of resources are somewhat at the mercy of the and specifically designed for mobility VA on this one, as they control the timeline, but Amy Shoppman and industry users.”

Spring 2017 19 QAP STRAIGHT TALK (w/ CHUCK HARDY) Quality Can Make You More Money

aving lived and breathed QAP, and it is why the QAP has quality systems for most of been so successful. The quality Hmy adult and professional program is focused on the person life I find the value proposition to behind the wheel. “quality” one the most challenging Does Good Quality Mean to explain. One of the biggest reasons Higher Profitability? is that the lack of quality can be hard to quantify. Let me say that another It is not difficult to realize that poor way, the unrealized profits from not quality level costs a lot. However, having a quality system are hard to can good quality really bring profit? quantify. Studies by the National Institute of Standards and Technology (NIST), First off, what is “Quality”? universities, and the U.S. General The American Society for Quality Accounting Office (GAO) found Chuck Hardy (ASQ) defines quality as: that companies adopting quality NMEDA VP of Quality “The totality of features and management practices experienced Assurance and Compliance characteristics of a product or an overall improvement in employee relations, higher productiv- Want to know something about service that bears on its ability to ity, greater customer satisfaction, QAP? Have an idea for a future satisfy stated or implied needs.” increased market share, and im- article or just have a question Another definition I like is: “the ability proved profitability. about a form, or one of the of a product or service to meet cus- Rules, or something you read tomer needs.” Satisfying the customer In addition, a recent NIST study in this article? by providing safe and reliable trans- that tracks a hypothetical stock portation is at the heart of NMEDA’s investment in Malcolm Baldrige Send your questions or ideas National Quality Award (MBNQA) to [email protected] and look for the answer in a future Studies [...] found that companies adopting edition of QAP Straight Talk with Chuck Hardy. quality management practices experienced an overall improvement in employee relations, higher “productivity, greater customer satisfaction, increased market share, and improved profitability.”

20 NMEDA Circuit Breaker series I wrote (appearing within the Circuit Breaker in 2013 and 2014) that we talked about five “S” or ‘5S’. 5S is Sort, Set, Standardize, Shine, and Sustain. When you employ 5S in your shop your customers first impression is “wow”. They enter your showroom or shop area and are blown away by how organized and clean everything is. They see everything has a place and everything is in its place. They see that aisle ways are clearly identified and there is no waste on the floor. The shop is well-lit and it shines! The customer’s initial perception is of high quality and this comes before they ever sign a purchase order.

In this organized environment, it takes less time to complete work because Having happy and delighted customers tools and parts are easy to obtain, the speed of the technician and modify- means repeat business and referrals [...] ing process is quick and more efficient, tools and hardware required Satisfying and exceeding the expectations are at your fingertips. The technician of the customer is paramount” completes their work faster and that “ means the customer receives their winners shows that these companies doesn’t have to be that way. Quality vehicle quicker and everyone is happy. soundly outperformed the Standard can make you money!! It really can… The customer then goes out and & Poor’s 500 (S&P 500) for the Let me do my best to explain and spreads the word about what a great seventh straight year in a row through show you how. In a nutshell, all of shop you have, how clean and orga- 2016. And while NMEDA dealers and the items in the bulleted list below nized everything is and what a great QAP are not looking to participate can increase your profits, we will job you did. From this you have a in any Baldridge awards, we can all review each of these in this article: loyal customer, repeat business and benefit from flexing our muscle with the seeds are planted for more and • Customer Satisfaction a strong QAP. more work to flow in. If it is not clear • Employee Satisfaction by now, satisfying and exceeding QAP was designed not only to satisfy • Less Rework the expectations of the customer the customer, but also to help you, • Fewer returns is paramount. the dealer be more successful. But how does the QAP do all of this? And • Accreditation Employee Satisfaction how can QAP increase your profits? • Risk Mitigation Employees like structure and having I am willing to bet that some of you • Discounts documented processes means there are snickering if not laughing out loud is structure and less ‘gray’ areas. The while you are reading this. I can hear Customer Satisfaction employee knows exactly what they it now: “A quality program that makes This is most likely the easiest of need to do. This helps them complete me money? Are you kidding me, all the all the bullets to explain. Having work efficiently and similar to custom- QAP does is COST me money!!!!!” This happy and delighted customers ers, studies have shown that employ- wouldn’t be the first time I have seen means repeat business and refer- ees that work in clean and organized this reaction - and the sad part is that it rals. You may recall from the ‘Lean’ work places have higher morale and

Spring 2017 21 perform higher quality of work. I have Less Rework Other times there is a fixture or jig worked at my share of companies created, or it could be some altera- A good quality program will have well through the years and I can tell you tion to a tool that prevents the defect documented processes and takes firsthand that having a clean, accom- from occurring. These are all preven- serious steps for continuous improve- modating work environment, with tative measures. As the dealer’s qual- ment. When a defect is found, it is clear and defined rules and standard ity system matures and continuously recorded, some defects are more processes goes a long long way to improves, there will be less and less repetitive than others. When there having a happy and motivated em- reworks and less rework means less is a trend found, the company will ployee. I could never figure out how waste and, guess what, more money. perform a root cause analysis and some companies could treat their determine what was responsible for Fewer Returns employees so poorly and then expect allowing the defect to occur. Once them to do quality work. Its worth re- Most dealers request direct feedback the root cause is identified, there are peating that if you take care of your from their customers. That is great, corrective measures that are taken employees, they will take care of you. any feedback the client provides to to prevent the defects recurrence. A quality program that establishes the dealer is good, even if the feed- Sometimes the corrective action is structure and clarity of work expecta- back is not. The worse thing that changing the documented process tions for its employees is an impor- can happen is to have an unhappy by adding a new step or it may mean tant component to increasing profits. customer and they say nothing to changing the process altogether. you, provide no feedback. That is why it’s so important to ask for feedback. ...A quality program that establishes structure and clarity of work expectations for its employees is an important “component to increasing profits.” The feedback is actionable, and will be used to make incremental improvements to the process, material, or people. Just as was the case with internal defects, when your shop has external defects the quality program jumps into gear and defines the problem, understands the root cause and takes necessary actions to prevent and eliminate the problem. As more problems are eliminated, your shop will experience fewer and fewer returns. This means more money for your shop. Accreditation Many states and government agen- cies require their suppliers to be ac- credited to a formal quality program.

22 NMEDA Circuit Breaker If you are working with one of these groups, your quality program accreditation is helping to make you more money. Without the quality accreditation in these situations mean your shop is not eligible to bid or take the job and you are essentially losing money. This one should be a no-brainer. Risk Mitigation Let’s hope none of us every end up in a legal situation. Especially one that takes us to court or includes a lawsuit. This can never be a pleasant experience. Having a robust A quality program or QAP can quality assurance program will most definitely minimize the risk actually make you more money and of your shop being liable if this un- fortunate event occurs. The quality increase profits by reducing waste, system requires that your measure- increasing efficiency, performing ment tools such as four-corner “ scales and torque wrenches are properly calibrated. In the unfortu- your work efficiently and having nate event you are named in a lawsuit and called to court, any of your less reworks and returns...” work can be called into question. Discounts ing your employees with a safe and With QAP, not only can you show clean workplace that they will feel that you are following a struc- This is another easy one to quan- good working for. By saving impor- tured documented and controlled tify. Having a quality system, and tant documents, having calibrated process, but that you can show you specifically QAP, allows you to tools, and maintaining the customer have calibrated tools, documen- take advantage of the wealth of file. QAP is a powerful tool we have tation on file for weight analysis, manufacturer mobility equipment here at NMEDA. While it is focused on final inspection, fittings, road test, discounts, training discounts, and the customer and the person behind informing the client of any make event discounts to name a few, all the wheel, without dealers, there is no inoperative exemptions, informing of which save you money. customer, so QAP must also help you the client of any vehicle or equip- In conclusion, it is true that a qual- make more money and foster growth ment maintenance that is required ity program or QAP can actually of your business! and so on. Furthermore, your shop make you more money and in- I hope you enjoyed this article on is audited annually by a third-party crease profits by reducing waste, how quality can make you money. If source that validates compliance increasing efficiency, performing you have any questions or any ideas, to the quality program. I can’t tell your work efficiently and hav- comments or suggestions related to you how powerful this is in the ing less reworks and returns. By QAP or the topic of a future Circuit court of law and hopefully you will increasing customer satisfaction Breaker article, please contact me at never have to find out. The quality and having those customers bring the NMEDA office, or send an email program and objective evidence in more business by spreading to [email protected]. that is created can save you tens of the word about your business. By thousands of dollars in these types increasing the quality and produc- --- of situations, if not more. tivity of your workforce by provid-

Spring 2017 23 WRAP UP The 2017 Annual NMEDA Conference By Jenna DeTrapani

he results are in and, accord- ing to attendees, the 2017 Why did the dealer cross the road? TNMEDA Annual Conference To get to the convention hall. HaHa! It was and Product Expo was a hit! Last month NMEDA released a survey ask- sad to see Dave leave, but also good to see ing attendees to anonymously review their experience at the conference. what the new NMEDA is going to look like.” While it is difficult to say what the at- “ tendees may have enjoyed more - the numerous modifications we made abundant sunshine provided by the to the conference program for popular beachfront location, the valu- 2017. One example was the major able connections made with business restructuring of the days in which partners or the newfound knowledge the conference was held (from the and certifications taken back to their typical Wednesday through Friday businesses - one thing is for sure: structure, to Tuesday through the 2017 Conference was, without a Thursday). We also condensed the doubt, an event to remember. conference schedule from three With 680 dealers, manufacturers. ser- full days to two and a half. vice providers and healthcare profes- Kicking off the events (on Valen- sionals registered, NMEDA exceeded tine’s Day, no less!) was the in- our attendance numbers over 2016. troduction of NMEDA’s new CEO, Noticeable to attendees were the Danny Langfield – who gave the

BELOW - 2017 Star Award Recipients (left to right): Leah Belle, Cassy Churchill & Andrea Vrobel with NMEDA CEO, Danny Langfield. Not pictured: Pierre Cote.

THANK YOU For making the 2017 NMEDA Annual Conference an event to remember...

24 NMEDA Circuit Breaker audience invigorating and often humorous welcome. Danny was followed by our headlining keynote speaker, Herman Edwards, former football player, coach and current ESPN analyst. Herm revved everyone up for the opening of the exhibit hall, which boasted over 70 companies displaying their lastest vehicles, automotive equipment and industry services. As always, the exhibit hall ABOVE - The 2017 Hall of Fame Inductees (left to right): Gene Morton, Stan Nystrom, Bill Seibert, [wife and son in leiu of] Jeff Ruff and Dale Carpenter. remains one of the most popular features of the NMEDA Conference, bringing together professionals within a single location, unseen any- Please keep up the good where else in the industry. On Wednesday, the morning mem- work on our behalf...” bership meeting was condensed to provide everyone with just the key updates they needed on QAP, marketing efforts, education & training and of course, the all-important government relations. This meeting “ was followed by four unopposed hours for networking in the exhibit hall. Then, on Wednesday afternoon, we featured the internationally- known negotiation expert Mori Taheripour, followed by an open evening so everyone could enjoy the resort, the beach and the surrounding amenities.

Thursday was a day full of business networking opportunities. Start- ing with the Manufacturer Product Presentations in the main workshop

The introductions and speeches for the Hall of Fame were awesome. “ ...Inspiring, in fact.”

RIGHT - Sam Cook (Past NMEDA President) raises a glass to the successful passing of HR3471, The Veteran’s Mobility Safety Act, during the Awards Banquet on Thursday night.

Spring 2017 25 “ I enjoyed your speakers, Herman Edwards and Mori Taheripour. Both were very dynamic... Thank you!”

ABOVE - Mori Taheripour explains the room, followed by the final dash a good, or even great, score. For ‘Art of Negotiation’ to a riveted audience. “through the exhibit hall to tie up the staff of NMEDA, we see this as any loose ends with the various a sign that there’s room for im- business partners. NMEDA Dealer provement - a whole 20% worth of members also had a voice at the improvement, in fact! While many Dealer Only Open Forum. Later people are happle to settle with a that evening, we wrapped up the B grade, we will always be aiming event with a cocktail reception for that A+. (Because why not?) and auction fundraiser, followed When it comes to planning for by the Awards Banquet. 2018 NMEDA Conference (which Having the event earlier in the will once again in Daytona Beach, week allowed everyone to head Florida from March 6-8, 2018) we’re back home by Friday morning. listening to what the attendees

So how did the 2017 conference had to say this year. With regard stack up against previous years? to the conference schedule, we are As mentioned earlier in this article, pleased to say that the education we released a survey to attendees we provide to technicians at the shortly after everyone returned conference is always well received. home from the event. In this sur- While technicial training will con- vey, we asked questions about the tinue to be an aspect of the NMEDA conference location, accomoda- tions, content, affordability, value, and more. With a response rate of approximately 50% of exhibitors and 25% of general attendees, we think we have a clear picture of how the conference was received.

Overall, attendees rated the 2017 Conference a 4 on a 5-point scale. As a general rule, a 4 is considered

26 NMEDA Circuit Breaker ABOVE - Retiring after being NMEDA’s CEO for over 9 years, Dave Hubbard accepts the 2017 President’s Award at the Thursday night Banquet. conference, we plan to include within the schedule some more robust training opportunities for your sales ...Appreciated the incoming CEO of NMEDA staff, managers and other business stopping by our booth and expressing his concern professionals. We will weigh the ratio of exhibit hall hours (an overwhlem- over some things that had occurred the previous ing number of you want more hours!) against workshop hours (which a year and taking a personal interest in our opinions number of attendees agreed to be “ somewhat slimmed down compared and thoughts about this year’s event.” to previous years). Perhaps we will users to our members. As always, even consider aligning multiple semi- the NMEDA Conference will con- nar tracks to ensure every topic of tinue to be the premier location interest to your company is covered. for bringing everyone involved in We want you to go home with much the automotive mobility industry more bang for your dollar. together to network, learn and Perhaps the most valued “take experience the latest in technology home” items at the NMEDA Con- and advances in the market. ference are the partnerships and/ Thank you for attending in 2017. or business deals cultivated in the We hope to see you again in 2018! exhibit hall. NMEDA will work toward increasing access these networking --- opportunities by continuing to expand our list of vendors and services provided on the floor. We will also take care to ensure that all exhibitors are included within multiple areas of the conference program.

NMEDA, along with the attendees, value the products provided by the OEMs, adaptive equipment manufacturers, and other service providers at the conference. We value the dealers who provide those products to the end user. We value the people who direct those end

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Find YOUR Bracket with our interactive bracket list at:qstraint.com/brackets We are proud to introduce this new tool for continuous improvement. The data featured below identifies the average number of findings per audit, the five most common audit findings, and the percentage of findings by severity. These charts are all based on a rolling 12-month cycle, so this information will show trends and areas of improvement over time. CongratulationsQAP to these AUDITING dealers, who had audits this quarterAT-A-GLANCE with no findings.

We are proud to introduce this new tool for continuous improvement. The data featured below identifies the average number of findings per audit, the five most common audit findings, and the percentage of findings by severity. These charts are all based on a rolling 12-month cycle, so this information will

show trends and areas of improvement over time. We are proud to introduceWe are pro thisud new to introducetool for continuous this new tool improvement for continuous. The improvementdata featured .below The data featured below

identifies the averageidentifies number the of average findings number per audit, of thefindings five most per audit, common the auditfive most findings, common and the audit findings, and the Congratulations to the dealers who had audits this quarter with no findings. percentage of findingspercentage by severity. of findings These bycharts severity. are all These based charts on a rolling are all 12 based-month on cycle, a rolling so this12-month cycle, so this information will showinformation trends and will areas show of trends improvement and areas over of time.improvement over time.

AVERAGE FINDINGS PER AUDIT Congratulations toCongratulations these dealers, who to these had audits dealers, this who quarter had withaudits no this findings. quarter with no findings. ROLLING 12 MONTHS 2 1.8 1.6 1.4 1.2 1 0.8 0.6 0.4 0.2 0 MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB

TOP 5 AUDIT FINDINGS AVERAGE FINDINGS PER AUDIT TOPTOP 5 AUDIT FINDINGSFINDINGS AVERAGE FINDINGS PER AUDIT Rolling 12 Months (Mar 16 - Feb 17) ROLLING 12 MONTHS RollingRolling 12 Months (Mar (Mar 16 16 - -FebFeb 17) 17) ROLLING 12 MONTHS 2 2 1.8 Tool CalibrationCalibration Overdue Overdue 61 1.8 Tool Calibration Overdue 61 61 1.6 1.4 1.6 1.2 1.4 QC Manual Needs to be Updated 43 QCQC Manual Manual Needs Needs to to be be Updated Updated 43 43 1 1.2 0.8 1 0.6 0.8 NCT Training is Missing or Expired 27 NCTNCT Training Training is isMissing Missing or or Expired Expired 27 27 0.4 0.6 0.2 0.4 0.2 QC Manual is Missing Annual Review 24 0 QCQC Manual Manual is is Missing Missing Annual Annual Review Review 2424 MAR APR 0MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB

QAP 123 Training was Missing or Expired 15 QAPQAP 123 123 Training Training was was Missing Missing or or Expired Expired 1515

AUDIT FINDING SEVERITY RollingAUDITAUDIT 12 FINDINGMonths FINDING (Mar SEVERITY 16 SEVERITY - Feb 17) * RollingRolling 12 12 Months Months (Mar (Mar 16 16 - Feb - Feb 17) 17)

No Findings 18% Major NoNo Findings Findings 32% 18%18% MajorMajor 32%32% * Several factors determine the severity of an audit finding, including repetition, number of occurrences, and category or sub-category. For Minor additional information on audit finding severity, 50% please see the Audit Finding Decision Tree at Minor Minor 50% www.nmeda.com/members/document-center/. 50%

* SeveralNMEDA factors determineCircuit theBreaker severity of an audit finding, including repetition, number of occurrences, 30 and category or sub-category. For additional information on audit finding severity, please see the Audit

* SeveralFinding factorsDecision determine Tree at www.nmeda.com/members/document-center/ the severity of an audit finding, including repetition,. number of occurrences, * Several factors determine the severity of an audit finding, including repetition, number of occurrences, and category or sub-category. For additional information on audit finding severity, please see the Audit and category or sub-category. For additional information on audit finding severity, please see the Audit Finding Decision Tree at www.nmeda.com/members/document-center/. Finding Decision Tree at www.nmeda.com/members/document-center/. Just Launched! WE’VE GOT YOUR BACK! Hand-controlled adjustment feature in new “automatic” head & backrest system provides maximum comfort by barely lifting a ﬁ nger!

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• Can be either side-mounted or ﬂ oor-mounted. AMF-Bruns of America www.amfbrunsamerica.com T. 800-317-6903 • 1797 Georgetown Road Hudson, OH 44236 Email: [email protected] EDUCATION & TRAINING REPORT Announcing a New Tool to Build Your

Continuing Education Units (CEU) at Business no cost to them. Our intention is that as a result of spending a half day of ver the past few months, training at your store they will refer or NMEDA has developed and recommend their patients contact you rolled out a new outreach O with all of their mobility needs. tool designed to bring Healthcare Professionals who influence referrals For more information visit, www.nm- into your store for a half-day eda.com/cams-aded . To get started, of cost-effective, easy to produce contact Peter Lucas, learning@nm- training. The course is officially eda.org or 800-833-0427 to see if known as “Advocating Automotive we have a CAMS-ADED Trainer avail- Mobility for Your Clients: Driver Reha- able near you. If we do, we’ll set up bilitation & Automotive Mobility Solu- an initial planning teleconference to review the CAMS-ADED Dealer Host Peter Lucas tions Course” For our purposes, we’ll refer to it simply as “CAMS-ADED”. Kit we provide you with, go over a Education & Training checklist and set an event date if ap- The CAMS-ADED represents a co- Director plicable. After the initial teleconfer- branded educational partnership ence, you can reach out anytime by Would you like to see more between NMEDA and ADED. We have phone or email with your questions. targeted training for your been training a vetted list of approxi- Take advantage of this great grass- employees? Have questions mately 16 ADED CDRS/OT instruc- roots marketing tool available only about NMEDA’s current educa- tors to present this material in your to NMEDA Dealer members! tion and training opportunities? store or local rehab facility or hospital. Healthcare Professional attendees you Classic Tools to Build Your Business Send your questions or ideas invite like OT’s, Case Managers, and We also offer a couple of classic tools to [email protected] or call the others will learn about how you can to help build your business by extend- NMEDA offfice at 800-833-0427. help provide mobility transportation ing your outreach to health profes- solutions for their patients. Attendees sional influencers like OT’s, PT’s, Case will also learn about how ADED Certi- Managers and others. These tools fied Driver Rehabilitation Specialists include our live, manufacturer spon- and Occupational Therapists all work sored CAMS Regional courses hosted together to provide the best possible at your store and the CAMS Online mobility outcomes. course subscription delivered to 75% CAMS-ADED Program Summary of of all US hospitals via Healthstream. Features & Benefits The Comprehensive Mobility Solu- The CAMS ADED is easy to produce tions for Health Professional Regional and cost effective. We estimate a half courses are designed to get 25-50 day training for 12-18 attendees includ- health professional influencers into ing a catered breakfast or lunch and your store for a day to earn required trainer stipend ($250 + travel if out CEU and learn about your products of region) should cost around $600. and services. To produce a 30 or It’s an excellent value considering fewer attendee event requires $3000 your attendees will gain significant in sponsorships.

32 NMEDA Circuit Breaker Typically, this level of sponsorship is 3 CEU upon successful completion of the local level. Local engagement shared equally by the NMEDA dealer a final exam and a required NMEDA. might include events like walks, fairs, host along with 2 manufacturer com dealer member search using their support groups, and sponsorships. sponsors. For larger CAMS Region- zip code. In the past year over 1500 To see our Partnership landing page, als with 31-50 attendees the event health professionals have completed please visit: http://www.nmeda.com/ requires $4500 in sponsorships, this course. This online version of about-us/our-partners/ usually split evenly among host and the live CAMS course can be used to In addition to exploring partnership sponsors. Healthcare professional at- reach influencers who are too busy opportunities with organizations tendees really appreciate the oppor- to attend your live events. You can who also serve your customers, tunity to pick up required continuing offer this course to your local health NMEDA is going to be very active education credits at no expense to professional influencers and follow up this year in raising awareness about them. In return, they will remember with them later to see what they think our members at national conferenc- your company when they need to and to answer their questions about es and shows. So far in 2017, we have refer patients with disabilities who how you can help their patients with represented NMEDA-QAP dealers at want to drive. So far in 2017 we’ve disabilities who want to drive or be the International Seating Symposium already produced two CAMS Region- transported safely. For more informa- (ISS) and the American Occupa- als with several more on the calendar tion on the CAMS Online, visit: http:// tional Therapy Association (AOTA) for April-May. For more information, www.nmeda.com/ceu/ Conference. We have plans in the or to obtain an RFP form, contact Partnership Marketing works to champion our members Peter Lucas at [email protected] NMEDA continues to explore part- this year at 12 other shows or events or 800-833-0427. nership opportunities with like-mind- including PVA, the ALS Association, A second “classic tool” to help build ed organizations at the national level United Spinal, RESNA, CMSA, Spinal your business is the CAMS Online with the aim of increasing awareness Muscular Atrophy Conference, the course. This is a 3 -hour version of and local engagement with our deal- Amputee Coalition Conference, the live full day CAMS-HP Regional er members. We endeavor to make a and CAOT-ADED National Rehab course. Health professional influenc- case for QAP and to let our partners Conference in Canada. ers like OT’s, PT’s, Case Managers, and know how to connect with you on --- others can sign up for free and earn Spring 2017 33 NMEDA NEWS BRIEF

to tag or advertise Reinventing Mobility a. Step-by-step and counsel- ing will be available on how to Awareness Month: place the media 5. B-roll footage will be made Introducing Mobility Makeover available to all NMEDA mem- By Evok Advertising bers upon request for: caregiver, and a senior - for a. Social media postings broadcast syndication and or five years, NMEDA mem- b. Commercial production placement. bers have been a key part of c. Training purposes a. TV Syndication – clearing FNational Mobility Awareness d. Websites 40% - 45% of markets Month and the Local Heroes Con- e. Lunch and learns test, helping award over a dozen i. Anticipate airing in 6. Estimated Project cost: wheelchair accessible vehicles. 35 million households with potential view- $250,000. (less than 2016 In 2017, we are taking mobility ership reaching 75 expenditures on NMAM awareness to the airwaves. million adults (15 times Local Heroes Contest) We are shifting our focus from the greater than NMAM) a. The cost is net neutral – Local Heroes Contest to an aware- ii. 7 minutes of commer- money is set-aside in the ness project that will touch more cial time available for current CAP budget people than ever before. The Mo- use or sale 7. Partnership involvement and bility Makeover program will be a b. After syndication, we exposure: OEM’s, mobility national 1-hour TV special. We are can purchase airtime on sta- manufacturers, partner organi- partnering with like-minded orga- tions like Discovery Channel, zations, and NMEDA dealers nizations and tapping into their A&E, TLC, Bravo, etc. Summary: Mobility Makeover will databases to select the participants (Note: This initiative will generate far greater awareness and expand NMEDA’s outreach. be sponsorship driven) and reach than the Local Heroes During the program, we will award deserving individuals customized wheelchair accessible vehicles, Mobility Makeover will [...] involve the entire while highlighting QAP, technology automotive mobility industry, generate improved and mobility solutions available for people with disabilities. partnership relations and provide dealers with signifi- After the special airs on TV, we will cant local marketing opportunities and materials...” be providing individual segments “ for NMEDA dealers to use in their 2. Three individual partner seg- Contest, cost less, involve the showrooms, for training purposes, ments (approx. 15 minutes) on entire automotive mobility indus- social media and if you want to run each story for additional distri- try, generate improved partnership it in your local market as your own. bution and awareness through relations and provide dealers with Here is a more detailed breakdown Partner channels. (Interest from significant local marketing oppor- of the new program: PVA and MSS) tunities and materials. (Note: the program is not dependent on dealer What We Get: 3. Showroom loops: The three segments will be provided to involvement for success. Dealer par- 1. 1-hour Mobility Makeover TV dealers for use as showroom ticipation is optional.) special created to include three videos individual stories highlighting Stay tuned for news and updates. mobility solutions for people 4. The 1-hour television show and --- with disabilities - a veteran, a shorter segments available to dealers will be for local markets

34 NMEDA Circuit Breaker Spring 2017 35 NMEDA NEWS BRIEF

be in circulation before the third A Look into the Recent quarter. A beautiful redesign, the sleek new SPEEDY-LIFT is worth a Changes at Adapt Solutions: second look. Enhancements to all Our ideas build the FUTURE. the trims; simple backup system and new narrower track and base unit hat was the title of our Unfortunately, our XL-SEAT was just make installation and final fitting a advertisement on the back not compatible with the changes breeze. Same 95 lbs weight capacity Tof the Conference Program that the Pacifica brought. This didn’t and installation brackets. Our ideas, meaning yours deter our team and we are happy this year. At Adapt Solutions, our goal has and mine. We build the future. It is to announce our new product, the always been to keep the vehicle as within our grasp. The new Chrysler EVOLVE. An evolution of the XL- close to original as possible. Safety Pacifica is a big part of that, as it SEAT, the EVOLVE is a motorised has always been the key reason; we will likely be a vehicle our industry transfer board takes you from the also enjoy the obvious aesthetic will work with for years to come. A floor of the vehicle up to the height benefits. Innovative thinking and beautiful redesign, it is technologi- of the seat. Surprisingly compact, hard work has brought products cally advanced and not your aver- the EVOLVE allows you to keep all we are truly proud of. The LINK is age minivan. Vehicles are chang- your seat’s original functions. The a revolution; an innovation like no ing and space for our products is compact footprint will allow for other. Take a moment and check it often a challenge. People want to more applications as the space re- out. Look at the unique, amazing keep their original seat, and frankly, quired is substantially smaller. As ve- features it offers. Talk to our people. so do we. At Adapt Solutions, we hicles evolve and change, the team Talk to other dealers. Don’t miss out worked hard to make our products at Adapt Solutions will keep looking on a great product…Ideas build the available expeditiously. The LINK for ways to bring innovations to you. future… as well as the SPEEDY-LIFT were That’s not all that is new! We have --- made available for the Pacifica in been working on a redesign of the the fall of last year. SPEEDY-LIFT. The new unit should

service, which is in perfect alignment Manufacturing & Production Services with Guidosimplex’s goals. MPS is Corporation (MPS) Granted Exclusive offering a selection of Guidosimplex products, including the Over-Ring Distribution Rights for Guidosimplex Accelerator, the Ghost Under-Ring Accelerator, the Stationary Floor anufacturing & Produc- and manufacturing quality. Otello Mounted Accelerator, and several tion Services Corporation Venturini’s son and company CEO, Multi-Function Steering Devices, to (MPS) announced earlier Stefano Venturini said: M name a few. Additionally the MPS this year that it has entered a part- “Our goal is to enable agents and line of quality mechanical controls, nership with Guidosimplex and been end users to succeed worldwide. We including the Monarch Mark 1-A, named the sole distributor of Gui- believe that sharing knowledge is will soon be available in electronic dosimplex products in the United important as is the ability to under- versions incorporating outstanding States and Canada. Guidosimplex is stand and help those with different Guidosimplex technology. an Italian company founded 60 years requirements. We endeavor to create For more information, visit: ago by Otello Venturini, who had a the perfect solution for individual www.MPS-handcontrols.com passion for developing driving devic- needs. Every project is unique, just to locate a dealer near you, or es for people with reduced mobility. like the end user.” Guidosimplex products are now used call them direct at 800-243-4051. MPS has long prided itself on supe- in 35 countries and are recognized --- rior dealer support and customer worldwide as a benchmark in design

36 NMEDA Circuit Breaker LED lights, an industry first, illumi- BraunAbility Introduces nate the platform for wheelchair users and alert nearby pedestrians and Q-Series Inboard Wheelchair drivers that a wheelchair lift is in use. Lift to International Market “The BraunAbility Q-Series inboard lift is so advanced for the market raunAbility has introduced of product portfolio – lifts. “In fact, that it’s in an elite category all on its its most innovative and stepping outside of technical mea- own,” Bell continued. “There sim- Badvanced wheelchair lift surements, it was perfectly quiet ply hasn’t been an advancement of yet to the international mobility in the back of the van. You could this magnitude in the wheelchair market. The design of the BraunAbil- not hear the difference between an lift market in decades, and we are ity Q-Series inboard wheelchair lift empty van and one with a Q-Series proud of the collaborative efforts prevents noise while the wheelchair lift installed, even when driving that made this product possible.” lift is stowed and the vehicle is in down very bumpy roads.” The lift is initially being released motion. Working with Purdue Uni- In addition to noise improvements, to European-regulation markets versity Professor Mark French, an the Q-Series engineering team paid through BraunAbility partner Au- acoustics expert, the design engi- special attention to two other critical toadapt and will be introduced to neering team at BraunAbility identi- categories, as indicated by custom- additional international markets fied and silenced sources of noise ers: design and safety. The new lift later this year. It is not available in in the lift. The result is a wheelchair combines an eye-catching curved Canada and the United States. Visit lift that, when tested, proved to be design with innovative use of geom- http://www.autoadapt.com for more between 40 and 400 percent quieter etry, resulting not only in a 10 percent information on the product and than benchmark comparisons. weight reduction over its predeces- suppliers. “It is the quietest lift we’ve mea- sor, but also a 300 percent improve- --- sured,” confirms Phill Bell, director ment in rigidity. Integrated side-plate

of America CEO. “The product is New AMF-Bruns Winch System Pulls easy to operate and meets all quality and Secures Wheelchairs into Vehicles and testing requirements.” AMF-Bruns provides wheelchair ith boarding and alight- into a vehicle. securement and occupant restraint ing wheelchair falls on • Meets ISO 10542 and RESNA systems. In the 1970’s we invented the rise, AMF-Bruns of W WC18 testing requirements. the world’s first 4-point retrac- America has developed Easypull • Wireless remote control. tor wheelchair anchoring system. - the world’s first fully-integrated Founded in Germany in 1958, the winch system that pulls a wheel- • Compact design. U.S. distribution facility opened chair and passenger into a vehicle • 2 speed levels / 13.12 ft / 4.02 m. in 2013. up a ramp. Attached to the front • Fully adjustable positioning of of the wheelchair, it effortlessly For more information, contact Steve the wheelchair inside the vehicle. draws the wheelchair inside. Once Barker, AMF-Bruns of America Sales in place, Easypull’s automatic • EMC tested (electro magnetic Manager, at 478-508-3933. restraint system secures the compatibility). --- wheelchair to the vehicle. “Easypull is a technological break- Features and benefits include: through that eliminates the need for driver or caregiver from physically • Eliminates the need for a person boarding a wheelchair inside a vehi- having to physically push and cle,” says Peter Haarhuis, AMF-Bruns secure a wheelchair passenger

Spring 2017 37 GUIDELINES GROUP TALK Introduction The NMEDA Guidelines are a “living document” and are updated regularly to reflect changes in the industry. To make this living document come alive for your Service Department Team we suggest you take a single Guideline or a section of the Guidelines and use the Discussion Question Guide below as a part of your weekly team meetings. This cooperative-style learning exercise is in practice by some of our Dealer members. We suggest you adopt it too and realize the benefit of a more engaged and better informed workforce.

NATIONAL MOBILITY EQUIPMENT DEALERS ASSOCIATION - GUIDELINES 36 REDUCED EFFORT ELECTRONIC POWER STEERING SYSTEM ELECTRONIC POWER STEERING BACK-UP SYSTEM NMEDA Classification: High Tech

Purpose To outline the intended use and required function of a Reduced Effort Electronic Power Steering System and the Electronic Power Steering Back-Up System.

**Note: Reduced Effort Hydraulic Steering and Hydraulic Power Steering Back-Up system is found in Guidelines Section 30.

Scope The NMEDA Guidelines are intended for use by the mobility equipment industry. NMEDA Guidelines do not supersede Federal, State or Provincial laws and guidelines or mobility equipment manufacturers’ installation procedures; the more stringent will prevail.

Definition (See Appendix C)

Requirements

36.1 Modifications that affect the steering system shall have a back-up power source.

36.2 The backup power source for electronic power steering systems shall remain isolated from the OEM battery until needed and shall activate automatically in the event the OEM power source fails.

36.3 Upon activation the system shall notify the driver that the system is in operation by giving an audible and visual indication. The notifications shall be located so that the driver can view/hear the indicator while driving.

36.4 The back-up power source shall have the capability to be pre-tested by the client (prior to need) so that they can verify proper operation of the system.

36.5 The back-up power source shall allow for a minimum of 180 seconds of operation when activated.

36.6 All cables, connectors, electronic components, printed circuit boards (PCB) and fittings shall be equivalent to OEM specifications. The dealer shall obtain documentation demonstrating compliance of all components with SAE J2672, SAE J1113, as well as ISO standards.

36.7 The installer shall place a highly visible label in the driver’s area visible to the vehicle operator that cautions the operator that the vehicle is equipped with a backup power source for the steering system intended for emergency use only and is not to be used continuously.

36.8 The dealer shall deliver a detailed owner’s manual with each unit. The instructions should be specific as to the location and installation of all components of the system. The Manual should outline how to test the system, any warnings about its operation, maintenance requirements that the system needs, and what to do in the event of a system failure.

38 NMEDA Circuit Breaker A Complete Discussion Guide for Your Service Department Team Meetings! Try This Plan: Definition / Meaning of Guideline (Plain English) Interpretation: STEP-BY-STEP GUIDE FOR SERVICE Purpose: DEPARTMENT The purpose of a reduced effort electronic power steering system and electronic TEAM MEETINGS power steering back-up system is to enable a user who may have limited dexterity, ------strength, range of motion, or other physical limitation to safely and effectively control 1. the steering in their modified vehicle. The modification is usually used in conjunction Read the Guideline(s) with a properly prescribed steering device. The type of steering modification needed out loud to your Service by the driver is prescribed by the CDRS (certified driver rehabilitation specialist) Department during your through a written evaluation provided to the client and mobility dealer. Reduced ef- team meeting. fort electronic power steering systems and electronic power steering back-up systems provide safety designed to protect vehicle occupants, users of mobility equip- 2. ment, caretakers, attendants, as well as the general public. Reduced effort electronic Ask the Discussion power steering systems and electronic power steering back-up systems also protect Questions one by one the vehicle and possible property damage. Reduced effort electronic power steering and let your team systems and electronic power steering back-up systems are considered “High Tech” discuss openly. devices as defined in the NMEDA Guidelines. 3. Keep your entire team Scope: engaged and thinking by The NMEDA Guidelines are intended for use by the mobility equipment industry. asking open questions NMEDA Guidelines do not supersede federal, state or provincial laws and guidelines that can’t be answered or mobility equipment manufacturers’ installation procedures. Individual mobility with just “yes or no.” companies may also have their own preferred policies and procedures, the more 4. stringent will prevail. Try to act on or Definitions: implement any good ideas your team • Low Effort Steering: A modification of an OEM power steering system to produces and reward lower the amount of effort required to steer a vehicle approximately 50%. See them, if appropriate. Reduced Effort Steering.

• Maximum Reduced Effort Steering: See “Zero Effort Steering”, the minimum effort obtainable based on a specific vehicle chassis.

• Reduced Effort Steering: A modification of an OEM power steering system to lower the amount of effort required to steer a vehicle. This term includes both low effort steering systems and zero effort steering systems. See Low Effort Steering or Zero Effort Steering.

• Zero Effort Steering: A modification of an OEM power steering system to lower the amount of effort required to steer a vehicle approximately 75-95%. See Reduced Effort Steering or Low Effort Steering.

• Backup System: A reserve or substitute source of energy in the event of a failure in the primary equipment.

• OEM: Original Equipment Manufacturer.

• Audible: To hear; be heard or capable of being heard. Continue next page

Spring 2017 39 GUIDELINES GROUP TALK (cont.)

• Visual: Done or executed by sight only.

• I.S.O.: International Standards Organization.

• S.A.E.: Society of Automotive Engineers (www.sae.org).

• Shall: Required or compelled that there be no deviation.

• Should: Advised. Implies noncompliance with the specific recommendation is permissible, variations acceptable.

• Certified Driver Rehabilitation Specialists (CDRS): An individual who has obtained the necessary knowledge base and experience in the field of driver rehabilitation and who has successfully obtained and maintained certification.

Requirements:

36.1 “Backup power source” - such as an auxiliary battery.

36.2 It is best practice to use a back-up battery suitable for the application and equivalent to the OEM specifications.

36.3 Choose a spot to install the visual indicator within easy view of the driver. These items are usually supplied from the manufacturer with your system in the form of a buzzer, beeper, light / LED.

36.4 Make sure all controls are within easy reach of the driver and easy to use.

36.5 The system assists the driver when attempting to get the vehicle positioned out of harm’s way in the event of a primary power failure or engine failure.

36.6 The dealer shall obtain documentation demonstrating compliance of all components with SAE J2672 (Reduced Effort Power Steering and Power Steering Backup Systems), SAE J1113 (Electromagnetic Compatibility Measurement Procedures and Limits for Components of Vehicles), as well as ISO standards.

36.8 The dealer shall deliver a detailed owner’s manual with each unit. The instructions should be specific as to the Discussion Questions: location and installation of all components of the system and should include a wiring diagram if necessary. The (Weekly Training, Service Department) manual should outline how to test the system, any Is it OK to deviate from the item pre- warnings about its operation, maintenance requirements scribed on the driver evaluation upon the that the system needs, and what to do in the event of a client’s request? If this occurs what is the system failure. procedure at your mobility dealership?

What is the acceptable and proper way to isolate the back-up power source If you have a specific Guidelines request you would from the main OEM battery? like to see featured in the next Guidelines Group Talk, email [email protected]. Review section 6 electrical specifications to make sure your dealership is compliant with proper procedures and best practices.

40 NMEDA Circuit Breaker INDUSTRY ADVISOR Wheelchair Footprints Lead to Oversight

By Harry G. Baergen, CET and cost, it is the cargo van that NMEDA CRP Coordinator appears to be the popular choice to adapt for wheelchair transporta- embers have been asking tion. Front drive cargo vans like the questions recently about ProMaster provide a relatively low federal certification issues M floor, room for several wheelchair that arise when up-fitting larger van positions together with regular seat- type vehicles. Vans like the Dodge ProMaster, Ford Transit and Mercedes ing, and, fuel efficiency. With the Sprinter are becoming popular in addition of an aftermarket floor that the adaptive industry, because the contains flexible securement tracks vehicles have features that are favor- for movable, removable and inter- able to wheelchair access without changeable seats and wheelchairs requiring too much structural modi- the high roof cargo van becomes fication. These are roomy high roof a very versatile accessible vehicle. Harry G. Baergen, CET vehicles that are, hopefully, bringing The problem is that the OEMs certify NMEDA CRP Coordinator the days of raising roofs to an end. a cargo van as “truck” and when However, as the OEMs have tradi- an alterer or a modifier adds seat- Harry Baergen was previously the tionally designed and certified their ing and/or wheelchair positions the Regulation Enforcement Officer for vehicles with little consideration for vehicle type (classification) changes Transport Canada. Currently, he acts the conversion industry until after the to “multipurpose passenger vehicle” as the Compliance Review Program vehicles are on the market, so it is (MPV), or “bus”. Changing the classi- (CRP) Coordinator for NMEDA. with the newer high roof vans. fication of a vehicle could invalidate OEM certification along with the If you have any questions about the The OEMs offer the high roof vans vehicle identification number (VIN). contents of this article, or about in many configurations with various the NMEDA CRP, contact Harry seating and window options, but in Even if the Federal Motor Vehicle Baergen at (778) 888-2210. the adaptive vehicle industry, for Safety Standards (F/CMVSS) were predictable reasons of convenience compared between a truck and an MPV and found to be compatible there is still the matter of test ...The problem is that the records and certification data that the up-fitter does not have for the OEMs certify a cargo van as ‘truck’, reclassified MPV. In other words, there is no pass-through certification and when an alterer or a modifier adds anymore unless the OEM takes written responsibility for the new vehicle “seating and/or wheelchair positions, type, which is not likely to happen. This becomes crucial with vans under the vehicle type (classification) changes 4536 Kg (10,000 lb.) GVWR, which require numerous destructive tests including crash tests. Therefore, re- to ‘multipurpose passenger vehicle’ classifying a vehicle cannot be done (MPV) or ‘bus’. ” within the law unless the vehicle is

Spring 2017 41 INDUSTRY ADVISOR (Cont.)

re-tested and re-certified “from the problem of test records and certifica- A less ideal and more expensive solu- ground up,” with a newly assigned tion data that does not exist for the tion is to start with a passenger van VIN. This would be an insurmount- reclassified bus. Even if the up-fitter fitted with rear seats, which is already able undertaking for most up-fitters. addresses those standards that differ certified as an MPV or a bus. One

To further complicate matters when between a truck and a bus, such as F/ advantage of a passenger van is that adapting a cargo van certified as CMVSS 217, “Bus window retention, the heavier floor is more likely to with- ‘truck”, it does not take much to release and emergency exits,” the stand seat and seat belt anchorage inadvertently turn the vehicle into a question still remains whether or not forces without installing aftermarket “bus”. The United States 49 CFR Part the OEM will stand behind its federal floors or reinforcement kits like those 571.3 states: “For the sole purpose of certification for the rest of the appli- that are needed to install seating determining the classification of any cable standards now that the vehicle systems and wheelchair tie downs in vehicle…. any location in such a ve- type has changed to “bus,” from the a thin floor cargo van. Although, as hicle intended for securement of an originally certified “truck,” as defined a cautionary note, the “four DSPs for by federal regulations. one wheelchair” rule applies to window and passenger vans, as well. ...A wheelchair footprint in A more practical solution to preserve the truck classification in a cargo federal regulations means that van might be to ensure that the rear seats installed in up-fitting the van each wheelchair position equals are removable, so that the vehicle four seating positions.” can still be considered as a load car- “ rying truck. Although, this solution may sound colloquial, it is endorsed occupied wheelchair during vehicle hen how can the industry in principle by at least one NHTSA operation is regarded as four desig- adapt a cargo van (truck) for interpretation letter. nated seating positions.” Therefore, a Twheelchair transportation wheelchair footprint in federal regu- without changing the classification? Another more audacious solution is lations means that each wheelchair The ideal solution would be for the to exploit the federal motor vehicle position equals four seating posi- OEM to offer an incomplete vehicle, regulation’s lack of attention to oc- tions. For example, an empty cargo such as a window van with a rear cupants in wheelchairs. Hence, if we van with two front seats certified by seat delete option. An incomplete consider the definition of “truck” in the OEM as a truck that is adapted by vehicle comes with an incomplete United States and Canadian federal adding two wheelchair positions and vehicle document (IVD) allowing the regulations: means a vehicle de- one ambulatory seat is considered to vehicle to be made into an MPV, a signed primarily for the transporta- have eleven designated seating posi- bus or a truck, for example. An IVD tion of property. Although, a dis- tions (DSP). The federal definition of also provides instructions for pass- abled person is defined in Canadian a bus is a vehicle having more than through certification for the final federal definitions for the purpose ten DSPs. Again, the classification stage manufacturer completing the of exempting adaptive vehicles of the vehicle has changed, in this incomplete vehicle. In addition, the from certain standards, persons in case, from a truck to a bus and the incomplete vehicle VIN applies to wheelchairs are not considered oc- up-fitter could be in violation by not the end vehicle type. The OEMs of- cupants or DSPs in the Unites States having completely re-certified the fer various incomplete vehicles and or Canadian federal definitions. This vehicle and assigning a new VIN. chassis-cabs to meet the needs of can only mean they must be consid- The same principle that applies when many industries, but so far the OEMs ered as property – as insensitive or reclassifying a truck to an MPV also have not openly (there is some ridiculous as this may sound – when applies when reclassifying a truck to dialog) considered an incomplete calculating load carrying capacity or a bus. If the F/CMVSS were compared vehicle in the high roof cargo vans defining vehicle type. Thus, it could between a truck and a bus and found for the adaptive vehicle industry. easily be said that a cargo van up- to be compatible there is still the fitted with seats and wheelchair po-

42 NMEDA Circuit Breaker sitions is designed primarily for the transportation of occupied (or unoc- cupied) wheelchairs. Since persons in wheelchairs are “property” and a truck is designed to carry property, the vehicle remains classified as a “truck”, as stated on the certification label affixed to the vehicle.

It should be noted, however, that the National Highway Traffic Safety Administration (NHTSA) in the United States has made an attempt at politi- cal correctness in a “Question and Answer” document by suggesting that a wheelchair occupant should be counted as a DSP of 150 pounds, along with the other occupants of the vehicle, only for the purpose of calculating load carrying capacity.

In Canada, regarding the wheelchair footprint, Motor Vehicle Safety Before altering a vehicle it is always Regulation section 2.5 (1) (a) and prudent to check the vehicle classification on (b) states: “Only for the purpose of determining the class of a vehicle al- the certification label in the driver’s door area. ” locate four DSPs for each wheelchair incorrectly classified, but by adding In the meantime, members, espe- position IF the vehicle is designed to “ a wheelchair position it will main- cially in the United States, need to have more than ten seating positions tain its classification as an eleven be wary when up-fitting cargo vans and any of the intended positions DSP bus. And, if that isn’t confus- by installing seats and wheelchair are replaced with wheelchairs.” The ing enough, the regulation goes on positions. Before altering a vehicle IF is a slight departure from the U.S. to say that, in the case of a bus, the it is always prudent to check the rule. In Canada, a window van that is “four DSP for one wheelchair” rule is vehicle classification on the certi- designed by the OEM to have more optional. Accordingly, what is clear, fication label in the driver’s door than ten seating positions and any in Canada the “four DSPs for one area. The label will always show the number of seats are replaced with a wheelchair” rule does not apply vehicle “type”, such as truck, bus wheelchair position the wheelchair to a cargo van like the ProMaster or MPV, and it is the responsibility position will equal four DSPs. How- certified as truck. of the vehicle alterer or modifier ever, such a vehicle with more than to ensure the vehicle type does ten DSPs would be labeled as a bus, Considering some of the question- not change as adaptive or other or an incomplete vehicle to be com- able ways, mentioned above, to equipment is installed. Also, while pleted as a bus. So, in Canada, the circumvent reclassifying a vehicle, considering the vehicle type it is only concern with the “four DSPs for hopefully, in the near future, at least important to remember the “four one wheelchair” rule would be in re- one OEM will introduce an “incom- DSPs for one wheelchair” rule. This ducing seating capacity in a bus, or plete vehicle” class in a high roof rule applies to all vehicles and this an incomplete vehicle, to ten or less cargo van – without deleting either is the anonymous wheelchair foot- and making it an MPV. For example, of the front seats or without deleting print that can unnoticeably change reducing the vehicle’s seating capac- the front occupant protection and the vehicle type. ity to seven seats would change the restraint systems – perhaps with bus to an MPV and the bus would be some kind of interior delete option. ---

Spring 2017 43 CANADIAN MESSAGE

BY RUSS NEWTON (Canadian President) Russ has been employed with Howell Ventures for 10+ years. Originally a “newbie” to the Mobility Industry he found the learning curve made much smaller as a result of his NMEDA involvement. He has been part of several committees in both Canada and the USA. It was this activity that led him to want to serve in a greater capacity. We are significant benefactors of the hard work that went into beginning, growing and sustaining the Association. We have a responsibility to come along side in continuing this support. “We all need to do our part.” Concerns or questions may be directed to Russ at [email protected].

NMEDA has committed to a bold and aggressive So, it is a New Year. schedule of attending numerous national conferences udos seems to be the central whose attendance mirrors our own.” theme for most of what has Kgone on from an Industry community, the NMEDA “association” surprisingly, many were NMEDA deal- perspective for the last long while. “message tends to get lost amongst ers. What I can tell you is that those Starting with this year’s annual Con- much bigger and louder associations. who knew us were both pleased and ference, kudos are due to the Confer- The MS Society, AOTA, RESNA and surprised to see NMEDA represented ence Committee and NMEDA staffers countless more contain, as members, in that forum. The NMEDA booth had for having listened to the concerns of many of the same medical profes- the only adapted vehicle in the show, their constituents. NMEDA genuinely sionals that we dealers rely on as which drove significant traffic to the made an effort to address, upgrade, “influencers” and “funders”. One of booth. Additionally, Pete Lucas and and readjust the event to reflect the the bigger challenges for dealers and I were able to attend an educational wishes of membership. Herm Edwards therapists, both, is where to spend seminar that was facilitated by Liz was brilliant. His message on ‘brand- limited available dollars for continuing Green and Amy Lane from ADED. It’s ing’ was one of the very best educa- education. The NMEDA Conference is great to be able to come alongside tional offerings ever at the conference. just one of several choices available to our Industry partners in a venue such ‘The Art of Negotiation” seminar was both groups. as ISS. I laud NMEDA for their forward thinking in continuing to grow the very interesting and, honestly, valu- So, as a brilliant strategy, NMEDA has NMEDA brand in forums that con- able. At some point, those members committed to a bold and aggressive tain like-minded attendees - meeting who have had many reasons for not schedule of attending numerous na- them where they are, so to speak. attending the conference ought to tional conferences whose attendance look for one good reason to give it mirrors our own. I was fortunate to I am also happy to say that there was a(nother) shot. have been part of a contingent that a significant number of Canadians I think that we all agree “branding” represented NMEDA at the ISS Sym- who we met at ISS.

has been somewhat of a challenge posium in Nashville this past February. I believe it is important highlight the for NMEDA. If we understand that as There were 2,000+ attendees, many way in which Danny Langfield has hit part of a much larger medically based of whom were members of ADED and, the ground running since coming on board in early December. NMEDA’s Follow us! Facebook: Look for “National Mobility Equipment Dealers Association (NMEDA)” Twitter: @NMEDAcom (http://twitter.com/NMEDAcom)

44 NMEDA Circuit Breaker new CEO has a fresh eye to the func- tioning of associations. His apparent media savvy, communication skills ...Educate your influencers while and management style - combined providing critical CEU’s as part of the with his overall vison for NMEDA - is energizing. We should all be excited value proposition only you can offer. for where Danny envisions the direc- Give thoughtful consideration to using tion of our association. “ In terms of Canada specifically, your the tools your association provides.” board is in the middle of a number of positive initiatives. I’m really look- from any non-NMEDA Dealer com- for them and, as a member, you have ing forward to being able to make petitor, especially when the tools are helped to develop them. used. Take a look at the new CWTA some announcements in the every Oh, I almost forgot! There will be a or the new NMEDA/ADED courses near future. We can all attest to the Manufacturer Service School offered that you can actually train for and struggles of concluding anything that in Ottawa this coming October. At host in your facility as a first step in deals with the government. There has this MSS, eight or nine manufacturers separating yourself from the non- been a large number of hours invest- will be on-hand to provide techni- associated competitor. Educate your ed by your NMEDA Canada Board cal training. Look for more details in influencers while providing critical Members to provide specific benefits upcoming Short Circuit emails. to Canadian members. Frankly, I CEU’s as part of the value proposi- Good selling, would say to you that NMEDA Dealer tion only you can offer. Give thought- Russ Newton Members have access to considerable ful consideration to using the tools ammunition to separate themselves your association provides. You pay ---

Spring 2017 45 CANADA BOARD OF DIRECTORS

Russ Newton, President Pierre Cote, Vice President Tamalea Stone, At Large Rep Howell Ventures Van Action Drive ON! Comprehensive Driver 4850 Rt. 2 Hwy 4350 Autoroute 13 Rehabilitaton Upper Kingsclear, NB E3E 1P8 Laval, QC H7R 6E9 1338 Wildlark Drive 506-363-5289 phone 800-561-9600 phone Peterborough, ON K9K 2J4 800-506-6666 fax 800-361-1725 fax 705-741-7660 phone [email protected] [email protected] 866-846-6933 fax [email protected] Joe Cyr, Secretary Ed Stang, Treasurer Silvercross Automotive Can Am Mobility David Parton, At Large Rep #204 - 2657 Wilfert Road 158 Old Vernon Road Mobility In Motion Victoria, BC V9B 5Z3 Kelowna, BC V1X 4R2 1710 Bishop St. N, Unit 8 844-799-5464 phone 250-491-0003 phone Cambridge, ON N1T 1T2 [email protected] 250-491-1044 fax 519-623-9930 phone [email protected] 519-623-2292 fax [email protected]

Drive-Master Co., Inc. Independent Driving Systems 37 Daniel Road West, Fairfield, NJ 07004-2521 580 T C Jester Boulevard, Houston, Tx 77007 Phone: (973) 808-9709 • Fax: (973) 808-9713 Phone: (713) 864-1460 • Fax: (713) 864-1469 E-mail: [email protected] E-mail: [email protected] Web: DriveMasterMobility.com Web: IndependentDrivingSystems.com Did You Know?. . . Did You Know?. . . Did You Know?. . . Did You Know?. . . Did You Know?. . . Did You Know?. . . • If needed, the Dealer can change the effort in his shop in about 5 minutes? • You don’t have to sign any waivers or pay for problems with • The clients family can have OEM steering when they drive? the modifications? • There is a monitoring system that alerts the driver to any dangerous conditions? • We can modify any electrically steered vehicle? • The driver can pretest the system before driving? • We have all testing and engineering data by a licensed engineer? • The system has a positive feel like OEM and not a wandering feeling like the old hydraulic zero efforts we are used to using? GEN-II: Modified Effort Electric Steering System Competition Auxiliary Battery System GEN-II system is designed to modify the YES • This system maintains a second battery that can assist effort of the OEM Electric Steering System. with additional equipment. • The auxiliary battery is automatically charged by the 0 to 100 effort range selection. NO OEM charging system and disconnected when the BACK UP Steering System: NO van is shut off. • Plug and play harnesses. Activates automatically in case of NO ignition and/or power failure. • Digital battery voltage meter for both batteries. • GEN II backup system interface. Notifies the driver audibly and visually via LCD (Liquid Crystal Display) screen. NO Allows steering for a minimum of 180 NO seconds or as long as vehicle is in motion. Electronic vehicle monitoring system is included NO to warn the driver of any potential danger. Crossover function: Easily returns to OEM NO mode by pressing a button. Failure mode self test. NO OEM equivalent components. NO Compliant with: Compliant with: NMEDA Guidelines 30, 36 FMVSS/CMVSS 101, 203, 204, SAE J2672 NMEDA Guidelines 6 FMVSS/CMVSS 305, SAE J1903

46 NMEDA Circuit Breaker MGA Research Corporation Discover the MGA Advantage

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Spring 2017 47

NMEDA MANUFACTURER MEMBERS

Ace Mobility LLC Crescent Industries Mahadev Metal Works Q’Straint / Sure-Lok 9850 East 30th Street 191 Washington St. Unit 124, 125 - 11071 Bridgeport Rd. 5553 Ravenswood Rd., #110 Indianapolis, IN 46229 Auburn, ME 04210 Richmond, BC V6X 1T3 Ft. Lauderdale, FL 33312 317-241-2444 207-777-3500 604-270-3317 954-986-6665

Adapt-Solutions Driving Systems, Inc. Malley Industries, Inc. Savaria Vehicle Group 145 Damase-Breton 16139 Runnymede St. 1100 Aviation Avenue 2 Walker Drive St-Lambert, QC G0S 2W0 Van Nuys, CA 91406 Dieppe, NB E1A 9A3 Brampton, ON L6T 5E1 866-641-0419 818-782-6793 506-859-8591 905-799-5545

Adaptive Mobility Systems E.Z. Lock Manufacturing Production Toyota Motor Sales, USA, 2072 N. Bibb Drive 2001 Wooddale Blvd. Services Corp. 19001 S. Western Ave. H205 Tucker, GA 30084 Baton Rouge, LA 70806 2222 W. Enterprise St. Torrance, CA 90509-2714 770-674-0776 225-214-4620 Escondido, CA 92029 310-468-0469 800-243-4051 Alfred Bekker Ltd. ElDorado Mobility Transfer Flow, Inc. Kellythorpe, Driffield 1655 Wall St. Mercedes-Benz USA 1444 Fortress St. East Yorkshire, YO25 9DJ, UK Salina, KS 67402 8501 Palmetto Commerce Pkwy. Chico, CA 95973 44-0 1377-2417 866-392-6300 Ladson, SC 29456 530-893-5209 404-710-0176 AMF Bruns of America FCA US TT Dynamics 1797 Georgetown Road 1000 Chrysler Dr. Midwest Automotive 44993 188th Street Hudson, OH 44236 Auburn Hills, MI 48326 Designs Corp. Hayti, SD 57241 877-506-3770 800-255-9877 4251 Pine Creek Road 605-868-8283 Elkhart, IN 46516 AOI Electrical Ford Motor Company 574-522-4878 Van Extras 9650 East 148th Street 777 Woodward Avenue, Ste 500 P.O. Box 75, Group 200 RR2. Noblesville, IN 46060 Detroit, MI 48226 Mobility Lift Accessories, Inc. Winnipeg, MB R3C 2E6 800-480-6680 313-202-6342 3825 Investment Lane #8 204-783-8267 West Palm Beach, FL 33404 AT Conversions FR Conversions, Inc. 561-222-8056 Vantage Mobility 3901 Commerce Park Drive 1231 Tech Court International Raleigh, NC 27610 Westminster, MD 21157 Mobility Transportation Svcs. 5202 S. 28th Place. 855-324-3085 410-946-1700 42000 Koppernick, #A3 Phoenix, AZ 85040 Canton, MI 48187 800-348-8267 Auto Ability Golden Mobility & Rehab 734-453-6452 8105 Big Lake Road 3150A Faithfull Avenue Veigel North America, dba Clarkston , MI 48347 Saskatoon, SK S7K 8H3 Nissan North America, Inc. Mobility Products Design 248-620-4200 306-242-9060 39001 Sunrise Drive 51277 Celeste Drive Farmington Hills, MI 48331 Shelby Twp, MI 48315 B & D Independence Guidosimplex SNC 248-488-4862 586-843-3816 1024 Empire Street Via Podere S. Giusto Mt.Carmel, IL 62863 29-00166, Roma, Italy Nor-Cal Vans, Inc. Waldoch Crafts, Inc. 618-262-7117 066-152-8005 1300 Nord Avenue, Suite 125 13821 Lake Drive NE Chico, CA 95926 Forest Lake, MN 55025 BraunAbility Harmar Mobility 866-892-0150 651-464-3215 P.O. Box 310 2075 47th St. Winamac, IN 46996 Sarasota, FL 34234 Pride Mobility Wells-Engberg Co., Inc. 800-843-5438 800-833-0478 Products Corp. 202 Second Street 182 Susquehanna Avenue Kewaskum, WI 53040 Bruno Independent Howell Ventures Ltd. Exeter, PA 18643 800-642-3628 Living Aids 4850 Rt. 2 Hwy 570-655-5574 1780 Executive Drive Upper Kingsclear, NB E3E 1P8 Oconomowoc, WI 53066 506-363-5289 Prime-Time Specialty 262-953-5396 Vehicles, Inc. KEMPF 56616 Elk Park Dr. Coachlift by S&S Mobility, LLC 1245 Lakeside Dr. #3005 Elkhart, IN 46516 1951 E. Myrna Lane Sunnyvale, CA 94085 574-293-9191 Tempe, AZ 85284 408-773-0219 480-456-5438

48 NMEDA Circuit Breaker NMEDA ASSOCIATE MEMBERS ______ASSOCIATES Frank Boutelle, DRS/DI/DE John Anschutz 22691 Norbert Street FLORIDA 2020 Peachtree Rd. NW ______Perris, CA 92570 Atlanta, GA 30309 Judi Hamelburg 951-515-5125 404-350-7720 ALABAMA 1031 Ives Dairy Rd. Suite 228 Lou Klein Marcus Norton N. Miami Beach, FL 33179 James Kennedy 8933 Green Chase Drive 1053 Prince Charles Ct. 305-770-0747 2020 Peachtree Rd. NW Atwater, CA 95301 Atlanta, GA 30309 Montgomery, AL 36117 Byron Williams 669-225-0063 404-367-1296 941-726-2220 4085 Vanguard Ave. Craig Rogers Warren Vinzant Titusville, FL 32780 ______2419 Irma Way 321-961-5691 3830 Ridgeway Drive Castro Valley, CA 94546 IOWA Birmingham, AL 35259 Dave Krieger 510-317-1775 205-414-8430 9315 Hunters Park Way Bill Siebert 56504 Gillen Avenue Stanton C. Saucier Tampa, FL 33647 ______Glenwood, IA 51534 6175 Melvin Avenue 800-738-9967 402-679-4058 ARIZONA Tarzana, CA 91356 Eilif L. Olesen 818-614-6149 Carol Blanc, OTR L CDRS 7325 Norwich Lane Jeff Kromrie 6000 E. University 755 E. McDowell Rd. Mike Zieman Clearwater, FL 33764 Pleasant Hill, IA 50327 Phoenix, AZ 85006 3220 E. 59th Street 727-424-7485 515-285-1000 602-521-3072 Long Beach, CA 90805 Janet Gardner 562-272-7241 Jason Strowmatt 18908 Adams Country Way Beth Stanek 1111 West San Marnan Drive 1414 W. Broadway #218 Penny M. Anders Lutz, FL 33559 Waterloo, IA 50701 Tempe, AZ 85282 1641 Borana St. 813-631-9700 866-550-4551 713-446-4628 San Diego, CA 92111 Carlos Abella 858-565-2437 Jennifer Nordine 27553 Cashford Circle, Ste. 101 ______1414 W. Broadway #218 ______Wesley Chapel, FL 33544 ILLINOIS Tempe, AZ 85282 813-631-9700 480-449-3331 COLORADO Anne Hegberg Ginger H. Le 26 W. 171 Roosevelt Road Barry Doyle Sue Lehew 27553 Cashford Circle, Ste. 101 Wheaton, IL 60187 3425 S. Clarkson Street 1789 W. Jefferson (930A) Wesley Chapel, FL 33544 630-909-6080 Phoenix, AZ 85007 Englewood, CO 80113 813-631-9700 602-542-3332 303-789-8218 Danielle Czajkowski Justin R. Walker 26 W. 171 Roosevelt Road Colleen Knoll Katalyn Koloseike 27553 Cashford Circle, Ste. 101 Wheaton, IL 60187 3425 S. Clarkson Street 7975 S. Autoplex Loop Wesley Chapel, FL 33544 630-909-6084 Tempe, AZ 85284 Englewood, CO 80113 813-838-6196 480-598-2383 303-789-8218 Vince Bunetic Glenn Gullo 725 N. Belt West Tiffany Heck ______5914 Jet Port Industrial Blvd. Swansea, IL 62226 3425 S. Clarkson Street CALIFORNIA Tampa, FL 33634 866-366-7173 Englewood, CO 80113 813-890-8809 Tom Matson 303-789-8237 Stephen Kedzuf Lou Klein 10 N. Locust Dr., Ste 7 1020 Aileen Street Sarah Davidson 22519 Front Beach Rd. Unit 127 Manteno, IL 60950 Lafayette, CA 94549 3425 S. Clarkson Street 925-299-1039 Panama City Beach, FL 32413 800-506-8960 Englewood, CO 80113 941-726-2220 Patricia Kosta 303-789-8117 Brian Hinchman Stephen Sundarrao 1475 E. Woodfield Road 29093 Cobblestone Jan Miller, OTR CDRS 4202 E. Fowler Ave ENB 118 Schaumburg, IL 60173 Nuevo, CA 92567 505 Humboldt Street 800-720-3132 Tampa, FL 33620 770-754-7339 Denver, CO 80218 813-974-5346 Simon Tisminesky 720-236-8283 ______21801 South Western Avenue ______INDIANA Torrance, CA 90501 GEORGIA 814-594-4528 CONNECTICUT Carmen Palanca Rajesh Pagadala 1156 Ridgeview Ct. Torrey Morse Brian Burke 2720 Riverside Drive, Ste 132 Avon, IN 46123 55 Farmington Ave., 12th Floor 21809 South Western Avenue Macon, GA 31204 317-660-6506 Torrance, CA 90501 Hartford, CT 06106 478-279-1885 860-424-4865 Kathy Kachanoski Adam Grossman Matt Abisamra 1732 Timbercrest Dr. Andrew Shapiro 300 E. Cypress Avenue 2020 Peachtree Rd. NW Columbus, IN 47203 16 Edgewater Drive Redding, CA 96002 Atlanta, GA 30309 800-841-4938 530-232-3260 Old Greenwich, CT 06870 404-350-7722 203-388-0999 Mary Follman Gregory Paquin Dan Allison, MS OTR/L 4740 Kingsway Drive 5140 Florence Ave., Unit C 2020 Peachtree Rd. NW Indianapolis, IN 46205 Bell, CA 90201 Atlanta, GA 30309 317-466-1000 323-326-1383 404-350-7763

Spring 2017 49 NMEDA ASSOCIATE MEMBERS ______Suzanne Hardesty-Pritchard Stacey Stevens George Hicks 4740 Kingsway Drive 240 Hillsboro Avenue 4345 Teal Road NEW JERSEY Indianapolis, IN 46205 Lexington, KY 40511 Petersburg, MI 48270 Gene Morton 317-721-8636 859-351-6612 734-279-9345 1103 Kennedy Dr. Stuart R. Gutwein ______Mark Berk Wall, NJ 07719 250 Main Street, Ste. 590 19582 Middlebelt 732-539-5393

Lafayette, IN 47901 LOUISIANA Livonia, MI 48152 ______765-423-7900 Lee Carricut 734-422-3000 224 East Pinhook Rd. NEW MEXICO Susan Fassett, CDRS, COTA Brooke Blower Lafayette, LA 70501 111 W. Jefferson, Suite 100 14001 Telegraph Road Phillip Holmes 337-289-3004 South Bend, IN 46601 Redford, MI 48239 2035 Corbett Dr. 574-647-2600 Michael Shipp 313-531-7100 Las Cruces, NM 88001 711 South Vienna Street 575-521-1006 Carin Mitchell Robert Reid, Ed. S Ruston, LA 71270 111 W. Jefferson Blvd. Suite 100 P.O. Box 241 ______318-257-4562 South Bend, IN 46601 Okemos, MI 48805 NEW YORK 574-647-2202 ______517-349-7990 John Lorenzetti, OTR/L, Mason Campbell Kelby Lloyd MARYLAND CDI, DRS 9531 Valparaiso Court P.O. Box 241 Elin Davis 4144 High Banks Road Indianapolis, IN 46268 Okemos, MI 48805 4720 Montgomery Lane Geneva, NY 14456 317-879-8940 517-349-7990 Bethesda, MD 20814 315-585-9198 Jessica Schultheis 800-729-2682 Micheal Bacon Royce Burns Sr. 3701 Bellemeade Avenue 2435 Knollview St. Patrick DeNobrega 258 Van Keuren Avenue Evansville, IN 47714 Wyoming, MI 49519 11311 McCormick Road Pine Bush, NY 12566 812-479-1411 616-669-8700 Hunt Valley, MD 21031 845-361-1244 Angela N. Montgomery 443-798-7495 Kerry Jones Brian McLane P.O. Box 8978 26875 Church St. 29 Rockefeller Blvd. Ft. Wayne, IN 46898 ______Edwardsburg, MI 49112 Rensselaer, NY 12144 317-764-9032 269-663-0226 MASSACHUSETTS 518-426-8850 Robin R. Strup, CDRS/COTA Tricia/Mark Whitehouse Larry Schneider Gail Babirad P.O. Box 8978 250 Milton St., #LL002 2901 Baxter Road PO Box 540 Ft. Wayne, IN 46898 Dedham, MA 02026 Ann Arbor, MI 48109 Kinderhook, NY 12106 260-494-0131 781-329-6656 734-936-1103 800-987-2753 Eva Richardville Eugene Blumkin ______Jurgen Babirad P.O. Box 8978 600 Washington Street MINNESOTA PO Box 540 Ft. Wayne, IN 46898 Boston, MA 02211 Kinderhook, NY 12106 260-417-8399 617-204-3721 David Yount 800-987-2753 559 Hwy 10 South ______Cabot Smith St. Cloud, MN 56304 ______100 Newark Street KENTUCKY 866-581-3922 Haverville, MA 01832 NORTH CAROLINA Kathie Regan 617-549-3583 Sherri Johnson Cyndee Crompton 107 Morgan Drive 2040 Frontage Road South 605 Cabaret Rd. Nicholasville, KY 40356 ______Waite Park, MN 58387 McLeansville, NC 27301 859-246-2117 877-327-3533 MICHIGAN 336-697-7841 Brian Iadarola, OTR/L, CDRS Kristi Fleming ______Mike Edwards 3937 Central Avenue 500 Woodward Avenue MISSISSIPPI 5501 Executive Center Dr. Louisville, KY 40218 Detroit, MI 48226 Suite 101 502-893-0050 313-656-6056 Nikki Simmons Charlotte, NC 28212 4305 Spring Valley Dr. Weaks McKinney-Smith Jenna Lee Kirkton 704-568-8804 Olive Branch, MS 38654 10531 Timberwood Cr. Suite E 500 Woodward Avenue 901-734-7472 Mike Savicki Louisville, KY 40223 Detroit, MI 48226 17615 John Connor Rd. 502-855-4783 313-656-6772 ______Cornelius, NC 28031 MaryFrances Gross Akbar Farahani MISSOURI 704-905-9628 4805 Hemlock Way 1133 E. Maple Road David Adams Dexter Warren Lexington, KY 40514 Troy, MI 48083 1 Congressional Way Ct. 2720 North Main Street 619-607-1142 248-729-3010 O’Fallon, MO 63368 Newton, NC 28658 Catherine I. Greene Patrick Zeiser 636-294-1762 828-464-9738 OTR/L, CDRS 4965 E Beltline Ave NE, Ste 300 Mike Flotken 1165 Narrow Lane Grand Rapids, MI 49525 4 Kingston Manor Lexington, KY 40517 616-447-2293 St Louis, MO 63124 859-797-6889 314-873-6814

50 NMEDA Circuit Breaker NMEDA ASSOCIATE MEMBERS ______Kelly Anderson CANADA OHIO SOUTH CAROLINA 24410 Norchester Way Spring, TX 77389 ______Paul Musso Bill Hayes 713-794-7243 111 Stow Avenue, Suite 103 2011 Hampton Street BRITISH COLUMBIA Cuyahoga Falls, OH 44221 Columbia, SC 29204 Lou Dienhart Dean Robertson 330-928-7401 803-779-2011 3008 Pepper Grass Trail 3405 W 31st Avenue Cedar Park, TX 78613 Debbie Szelestey Brigitte King, OTR/L, Vancouver, BC V6S 1X6 512-585-5911 116 N. Jefferson St., 4th Floor CDRS, CDI Canada Dayton, OH 45402 701 Grove Road ______604-263-5218 937-224-3033 Greenville, SC 29605 Harry Baergen 864-455-4476 UTAH Paula Sanford 1841 Swan Road Andrew Fuhriman 101 S. Defiance St. Box 26 Kristen Coupland Tsawwassen, BC V4M 0A8 2872 S. West Temple Stryker, OH 43557 1952 Staffwood Road Canada Salt Lake City, UT 84115 419-682-4741 Johns Island, SC 29455 778-888-2210 901-791-4567 203-910-7100 Douglas Morr Melody Chamberlain 7001 Buffalo Parkway Tom Jackman ______PO Box 10054 RPO Hart Columbus, OH 43229 1410-C Boston Avenue VIRGINIA Prince George, BC V2K 5Y1 614-888-4160 West Columbia, SC 29170 Canada 803-896-6080 Jennifer Saylor 250-612-1567 Chris Goebel VP 2239K Tacketts Mill Drive 6150 Park Land Blvd. Alan B. Simmerson CDRS Woodbridge, VA 22192 Lisa Kristalovich Cleveland, OH 44124 3602 Deerfield Drive 703-497-0333 4255 Laurel Street 800-233-9878 Columbia, SC 29204 Vancouver, BC V5Z 2G9 803-776-4000 Kevin Knable Canada ______1685 Anderson Highway 604-734-1313 ______Powhatan, VA 23139 OREGON Larry Bowen TEXAS 804-594-7209 Juan Gonzalez PO Box 78095 8750 NE Emerson Street Benjamin Mundy ______Northside RPO Portland, OR 97220 5150 Broadway #604 WASHINGTON Port Coquitlam, BC V3B 4X5 503-251-3865 San Antonio, TX 78205 Canada 210-347-5006 Kevin Johnson 604-996-4893 cell ______2505 62nd Street SE, Apt. 102 Len Heimer ______PENNSYLVANIA Everett, WA 98203 13010 IH 35 North 206-898-1916 MANITOBA Amy Lane OTR/L, CDRS San Antonio, TX 78233 3600 Forbes Ave. at Atwood 210-477-8012 Jim Speer Paul Murphy 19335 Greenwood Avenue N. Suite 3010, Forbes Tower 6668 9 Hwy James E. Glenewinkel Shoreline, WA 98133 Pittsburgh, PA 15213 Selkirk, MB R1A 4G2 1116 E. Kingsbury Street 425-922-0990 412-864-3068 Canada Seguin, TX 78155 866-994-6559 Timothy P. Brant 830-386-0446 ______1614 Debran Lane Kevin Cameron Janell Reynolds WEST VIRGINIA Johnstown, PA 15905 1981 Plessis Road, Bldg A 3374 S. Treadway Blvd. 877-395-7011 Diane E. Sanders CDRS Winnipeg, MB R2C 5C7 Abilene, TX 79602 #10 McJunkin Road Canada Angela Brown COTA, 325-437-3350 Nitro, WV 25143 204-985-8770 LATP, CDRS Loree Rowan 304-760-7151 820 S 5th Street ______805 N. Glenwood Allentown, PA 18103 ______Tyler, TX 75702 NEW BRUNSWICK 610-776-8302 903-597-5656 WISCONSIN Maura Dulong, OT Wesley Johnson Ken Webb Tim Schermetzler 800 Priestman Street 3960 Locust Grove Rd. 810 Greenway Drive W. 7366 Flambeau Point Road Frederickton, NB E3B 0C7 Columbia, PA 17512 Coppell, TX 75019 Ladysmith, WI 54848 Canada 717-449-0089 503-805-7272 715-532-0327 506-452-5876 Lori Benner Chad Strowmatt ______30 Hope Drive, EC 130 11020 Katy Freeway. #217 Hershey, PA 17033 ONTARIO Houston, TX 77043 717-531-7444 713-858-1582 Colin Matthews, CDRS Rick Shaffer 27 William Street Lance Bullard 30 Hope Drive, EC 130 St. Catharines, ON L2R 5H9 3135 TAMU Hershey, PA 17033 Canada College Station, TX 77843 717-531-7105 905-685-5591 979-845-6153 Brenda Bennett 4202 Peach Street Erie, PA 16509 814-833-2301

Spring 2017 51 NMEDA ASSOCIATE MEMBERS ______Tamalea Stone Stephanie Bois INTERNATIONAL 1338 Wildlark Drive 1300, boul. Cure-Labelle SASKATCHEWAN Peterborough, ON K9K 2J4 Blainville, QC J7C 2N8 ______Susanne Adamson, OT/CDRS Canada Canada 2180 23rd Avenue AUSTRALIA 705-741-7660 450-437-6001 Regina, SK S4S 0A5 Jeff Watters Canada F. Lortie Carolle Leroux OT, CDRS PO Box 421 306-766-5427 68 Bloomfield 7005 de maisonneauve Crest Montrose, Vic 3765 London, ON N6G 1P3 Montreal, QC H4B 1T3 Australia Canada Canada 03-9762-2277 519-495-9541 514-487-1891 ext. 377 ______Joe Allen Dana Benoit 200 North Service Road W. 7005 boul de Maisonneuve W IRELAND Unit 401 Montreal, QC H4B 1T3 Gerry Merrick Oakville, ON L6M 2Y1 Canada Dartmouth House Canada 514-487-1891 Kyle More Road 416-254-7237 Alyssa Merilees Dublin, Ireland D104567 Jenny Iszakovits 7005 boul. De Maisonneuve W. ______801 Commissioners Road Montreal , QC H4B 1T3 London, ON N6C 5J1 Canada ISRAEL Canada 514-487-1891 ext. 246 Daniel Mor 519-685-4070 Minh-Thy Truong 7 Inbar Street Shah Baqar 7005 boul. de Maisonneve W. Petach-Tikva 20 Linsmary Court Montreal, QC H4B 1T3 Isreal 49277 Markham, ON L6E 1L2 Canada 972-52-4666111 Canada 514-487-1770 ext. 322 Adi Adler, CEO 416-419-3031 Nathalie Maertens 58 Ha’Khermesh André Amyot 7005, boul. de Maisonneuve W. Haifa Place de Ville, Tour C Montreal, QC H4B 1T3 Isreal 31000 330 rue Sparks Canada 972-390-3903 Ottawa, ON K1A 0N5 514-487-1891 ext. 380 Moshe Ofek Canada Stephanie Laurin 58 Ha’Khermesh 613-990-2670 3205 Place Alton - Goldbloom Haifa Karen Wolfe Laval, QC H7V 1R2 Isreal 31000 368 Main Street Canada 972-390-3903 Picton, ON K0K 2T0 450-688-9550 ______Canada Johanne Lavallée 613-476-1768 NETHERLANDS 2275 avenue Laurier Est ______Montreal, QC H2H 2N8 Jan Jonkheid Canada Industrieweg 30 QUEBEC 514-527-4527 6673 DE Andelst Kristian Thivierge Netherlands Franck Bonny 7005 Boulevard de 100 DuLandis Street Jeroen Vermeulen Maisonneuve Quest Blainville, QC J7C 5C9 De Geerden 14 Montreal, QC H4B 1T3 Canada 5334 LE Velddriel Canada 450-430-7981 Netherlands 514-487-1891 Jean-Pierre Maurais Janick Renaud 333 boul Jean-Lesage E-M-27 300 rue King Est. Bureau 200 Quebec City, QC G1K 8J6 Sherbrooke, QC J1G 1B1 Canada Canada 418-528-4281 819-346-8411 ext. 43158 Michel Morency Nancy Turcotte OT 333 boul. Jean-Lesage C-4-21 2275 Ave Laurier Quebec City, QC G1K 8J6 Montreal, QC H2H 2N8 Canada Canada 418-528-3597 514-527-4527 Jacques Bolduc Guylaine Mercier 32 Duquet 253 Route 108 Ste-Therese, QC J7E 3B4 Beauceville, QC G5X 2Z3 Canada Canada 438-498-8448 418-774-3410

52 NMEDA Circuit Breaker DATES TO REMEMBER

This calendar of upcoming events is provided as a service to NMEDA members. The Circuit Breaker cannot guarantee the accuracy of the information provided. Please verify dates and locations with the organizations listed.

Abilities Expo - NYC Metro May 5 - 7, 2017 (NYC Metro) New Jersey Convention & Expo Center Visit www.abilities.com/newyork/ for more information.

Abilities Expo - Chicago June 23 - 25, 2017 (Chicago, Illinois) Renaissance Schaumburg Convention Center Visit www.abilities.com/chicago/ for more information.

CMSA Annual Conference June 26 - 30, 2017 (Austin, Texas) Austin Convention Center Visit conference.cmsa.org for more information.

RESNA Annual Conference June 28 - 30, 2017 (New Orleans, Louisiana) Hilton Riverside New Orleans Visit www.resna.org/news-events/ for more information.

Abilities Expo - Houston August 4 - 6, 2017 (Houston, Texas) NRG Center Visit www.abilities.com/houston/ for more information.

37th National Veterans Wheelchair Games July 17 - 22, 2017 (Cincinnati, Ohio) Visit wheelchairgames.org for more information.

ADED Annual Conference July 28 - August 1, 2017 (Albuquerque, New Mexico) Albuquerque Convention Center Visit www.aded.net for more information.

To have your information included in Dates to Remember, mail it at least 12 weeks before the event to [email protected].

Spring 2017 53 ADVERTISING INSERTION ORDER

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We authorize advertising insertion(s) in the NMEDA Circuit Breaker in the following issue(s): Summer 2017 Spring 2018 Winter 2019 Autumn 2017 Summer 2018 Spring 2019 Winter 2018 Autumn 2018 Summer 2019 Our advertisement(s) will be: Back Cover - Not Available Half Page - $1322 (per year) Center Spread - Not Available 1/4 Page - $718 (per year) Inside Cover - Not Available 1/8 Page - $389 (per year) Full Page - $3057 (per year) Business Card - $120 (per year)

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RETURN TO: Circuit Breaker c/o NMEDA (The National Mobility Equipment Dealers Association) 3327 West Bearss Avenue, Tampa, Florida 33618 PHONE: 800.833.0427 • FAX: 813.962.8970 • E-MAIL: [email protected] • URL: http//www.nmeda.org/ 54 NMEDA Circuit Breaker