Government Performance: 2015-2019

January 2020

Dialogue & Development Commission of Delhi 1 Education

Healthcare

Water

Electricity

Transport

Environment

Governance

Social Security

Women’s Safety

Budget and Revenues Dialogue & Development Commission of Delhi 2 EDUCATION|SUMMARY

An Incredible turn-around story

2015 2019 • Decades of neglect had left Delhi • Modernizing Infrastructure: Fixing acute government school infrastructure in deep shortage of classrooms, building schools of disrepair – with students and teachers having excellence with world class facilities to spend their day in inhumane conditions • Teacher Training: Capacity building of teaching staff and principals • Severe shortage of rooms and teachers • Accountability & Transparency: Making school • Morale & motivation of teachers and administration accountable and admissions principals at an all time low transparent • Improving Learning outcomes through • Poor learning and literacy levels amongst interventions such as Chunauti, Mission students, with 3 out of 4 students in Class 6 Buniyaad, the acclaimed Happiness Curriculum, unable to even read their textbooks and Entrepreneurship Mindset Curriculum.

Dialogue & Development Commission of Delhi 3 EDUCATION|KEY FACTORS

The Key Factors

WORLD-CLASS INFRASTRUCTURE TEACHERS & PARENTS CLASSROOM PRACTICES Increasing the budget investment Investing heavily in teacher Focused Remediation programs to in Education to 26% (the highest training at global centres of improve numeracy & literacy and a among all Indian States) and eminence (Finland, Cambridge, 40% improvement in Spoken English almost doubling the classrooms ). proficiency at the lowest level. (24k to 45k) to ensure that students in Delhi Government Strengthening the School Innovative Curricula (Happiness and Management Committees to Entrepreneurship Mindset) that schools have access to world st class infrastructure. improve parental involvement. impart 21 century skills to our students.

Dialogue & Development Commission of Delhi 4 A toilet A corridor Government school facilities

A classroom

Before the AAP Government…

Dialogue & Development Commission of Delhi 5 BUDGET

Dialogue & Development Commission of Delhi 6 EDUCATION | BUDGET Delhi's investment on Education as ratio to Aggregate Expenditure has risen to be the highest among all states of

Total expenditure on education* by time period, NCT Expenditure on education* as a ratio of Delhi, ₹ thousand crore average expenditure, %

Previous Delhi govts. Current AAP govt. Delhi NCT All states 26% 19% CAGR 15.6

12% 16% CAGR 11.6 9.9 9.1 7.8 6.2 6.6 5.5 14% 15% 4.8 4.1 4.2 3.2

2008-092009-102010-112011-122012-132013-142014-152015-162016-172017-182018-192019-20

2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20

NOTE: Data till FY 2017-18 are Actuals, 2018-19 is a Revised Estimate, and 2019-20 is a Budget Estimate *Includes spend on Sports, Art and Culture under revenue expenditure and capital outlay

SOURCE: "STATE FINANCES: A STUDY OF BUDGETS OF 2017-18 AND 2018-19," Dialogue & Development Commission of Delhi 7 . Economic Survey of Delhi, 2017-18, Dept.of Planning INFRASTRUCTURE

Dialogue & Development Commission of Delhi 8 DOE | INFRASTRUCTURE New Schools and Classrooms Built In progress Total

New schools built and in New additional classrooms since 2015, progress since 2015, # of schools #of classrooms/equivalent rooms

SCR: Student Classroom Ratio 33:1 SCR 46:1 761 SCR 30 62:1 12,762 45,118 25 SCR 8,095 24,157 706

2015 Built till In Progress Total 2015 Built till In Progress Total date date

SOURCE: DEPARTMENT OF EDUCATION Government of National Capital Territory of Delhi Delhi 9 EDUCATION | INFRASTRUCTURE Smart classes Improvements to school facilities

Well-stocked libraries

Dialogue & Development Commission of Delhi 10 EDUCATION| ENROLLMENT 1.4 Lakh children from private schools in Delhi have joined government schools

Enrolment in Schools, MCD versus Delhi Government, #

2012 15.15 2019 15.09 Lakhs Lakhs 109 schools have 9.85 been shut down Lakhs by MCD in the 7.32 last 9 years, Lakhs 1764 to 1655 in 2019-20

MCD Schools Delhi Govt. Schools

SOURCE: DEPARTMENT OF EDUCATION Dialogue & Development Commission of Delhi 11 Delhi Govt. has majorly focused to improve sports infrastructure in Delhi since the last 5 years

Constructed Under construction 7

16

4

5 1 2

Astro turf Synthetic Swimming tracks Pool The # of students participating in National Games has increased from 2,468 in 2015 to 4,194 in 2019, with 1076 medals won Dialogue & Development Commission of Delhi 12 EDUCATION | INFRASTRUCTURE

Sports Facilities New schools with world class facilities

Govt. Modernized Laboratories Revamped Auditoriums school facilities

SOURCE: DEPARTMENT OF EDUCATION Dialogue & Development Commission of Delhi 13 TEACHER TRAINING

Dialogue & Development Commission of Delhi 14 Delhi Govt. reduced teacher vacancies by 70% since 2015

70% Total Required 55,893 64,024 reduction 5,666

18,739 Vacant

58,358 Available 37,154

2015 2019

Dialogue & Development Commission of Delhi 15 EDUCATION | TEACHER TRAINING Delhi Govt. significantly increased the budget for teacher trainings, resulting in 1407 teachers trained abroad and at IIMs

38% Teacher training abroad and at IIMs, CAGR # of teachers/principals/teacher/educators # of 125 -0.5% teachers 104 Trained at premier institutes in India CAGR 60% attending 78 (e.g. IIM Ahmedabad, IIM Lucknow) 60 CAGR trainings, Trained abroad (University of thousands of 34 34 Cambridge, Finland, Singapore) individuals 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19* 1407 757 547 45% CAGR 345 398 57 32.5 13% 25.0 27.6 288 Total budget CAGR for teacher 650 training, 6.3 7.4 8.8 ₹ crore 0 149 2018-19 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 2015-16 2016-17 2017-18

* 2018-19 figures are target only. SOURCE: Department of Education Dialogue & Development Commission of Delhi 16 EDUCATION|TEACHER TRAINING Mentor Teachers’ training at the National Institute of Education, Singapore

HoS Leadership Programme

SOURCE: DEPARTMENT OF EDUCATION Dialogue & Development Commission of Delhi 17 ACCOUNTABILITY & TRANSPARENCY

Dialogue & Development Commission of Delhi 18 EDUCATION | ACCOUNTABILITY Structural Reform: Delhi government empowered School Management Committees (SMCs) through Parental Involvement

Old system Changes made under the AAP government New system

• Centralized • SMCs reorganized through elections at the end of 2 year • SMCs are now decentralized monitoring of term of Parent Members empowering tools putting parents in schools at district charge of accountability and closing the level was inefficient • 2015-18: SMCs led from the front in organizing Mega feedback loop Parent Teacher Meetings, Reading Melas, streamlining • Even a well meaning admission process and ensuring attendance of irregular • Empowered teams at school level: and efficient students District Level Committees monitoring officer in- charge of 100 schools • Regular training of SMC members to strengthen capacity would circle back to the same school in • SMC App has been introduced to help schools, parents >90 days and other community members directly connect with SMC SMC SMC decision makers

“Section 21 of the RTE Act 2009 envisages the formation of School Management Committee in Government Schools and are expected to perform three core functions apart from any other functions that may be assigned to it.”

Dialogue & Development Commission of Delhi 19 EDUCATION | ACCOUNTABILITY

An SMC Meeting in action

People lining up to vote for SMC elections!

Dialogue & Development Commission of Delhi 20 EDUCATION | ACCOUNTABILITY Overwhelming participation at the Mega PTMs

70% 997 Parental attendance at Schools conducted the Mega PTMs PTMs

SOURCE: DEPARTMENT OF EDUCATION, Outcome Budget 2019-20 Dialogue & Development Commission of Delhi 21 EDUCATION | ACCOUNTABILITY

Estate Management made accountable in Schools

Intervention Outcome • Appointment of Estate • 174,400* Repair related issues Manager by HoS for raised by Estate Manager on maintenance work mobile app till date

• Estate Manager ‘App’ set up • 98% issues raised are resolved to aid inspection, logging and within 90 days resolving complaints

SOURCE: Outcome Budget 2019-20, 29,012 in 2019-20 Dialogue & Development Commission of Delhi 22 EDUCATION | ACCOUNTABILITY Estate Manager App

Dialogue & Development Commission of Delhi 23 EDUCATION | ACCOUNTABILITY Qualitative changes to the RTE admission process involve streamlined processes and increased accountability

Criteria Pre-2015 (Congress Govt.) Post-2015 (AAP Govt.)

Admission Process • Decentralized offline at school level • Centralized online

Corruption • Recommendations from politicians, bureaucrats and • Eliminated human interference completely. All businesses, and bribes common admissions through computerized lottery.

Parents’ • Had to go to different schools to submit admission forms • Single admission form where parents can choose as Experience • Multiple days of wage loss for visit multiple schools, many schools as he/she wants stand in queues and submitting forms • No wage loss as filling form is now 20 minutes process • Required documents/certificates at time of application. • Required documents only at the time of admission

Accountability & • Government had little idea about number of admissions, • Strong and robust MIS ensures all schools are geo- Use of Technology the identity and details of the children. tagged, unique IDs assigned to all children admitted under this provision, details captured and tracked

Transparency • Little or no information in public domain • All information published on its website

Dialogue & Development Commission of Delhi 24 IMPROVING LEARNING OUTCOMES THROUGH INTERVENTIONS

Dialogue & Development Commission of Delhi 25 WCD| REFORMS

The Anganwadi Reform Revolution

• Augmented and • Involving community • Augmented • Key stakeholders improved curriculum and beneficiaries honorarium to engaged in ASMC for ECCE through Anganwadi Worker and Helper •Training of parents •Creation of Support and •Filling up of vacant in parenting, Anganwadi Hubs Monitoring posts of CDPOs and components of Early Committee ( ASMC •Improved Supervisors by new Beneficiaries Childhood Supplementary aka Anganwadi hiring and Development, Samiti) : 1056 set up Nutrition Program Human Resource promotions nutrition and (SNP) •App for ASMC •Curriculum Training hygiene •Smartphones with members of Workers, CAS and data Supervision & Support •Training of ASMC Supervisors and connection for members in ICDS CDPOs - 8,000 plus Workers •CCTV cameras in AWWs trained Anganwadi and Kitchens Service Delivery & Infrastructure

SOURCE: Transforming Delhi , Initiatives & Innovations, Dialogue & Development Commission of Delhi 26 Department of Women and Child Development WCD| INNOVATION ANGANWADI

Innovations made by Delhi Govt. in its mission to revitalize the structure and functioning of Delhi Anganwadis

Delhi’s Anganwadis known for the poor level of service delivery under the ICDS scheme 2017 On 17th June 2017, a massive Anganwadi inspection drive by 800 Delhi Government officers, Chief Minister, Dy. Chief Minister and the entire cabinet was conducted

Hon. Dy CM during an Anganwadi Inspection Innovative reform measures to transform Delhi's 2019 Anganwadis

SOURCE: Transforming Delhi Anganwadis , Initiatives & Innovations, Dialogue & Development Commission of Delhi 27 Department of Women and Child Development WCD| Anganwadi 101 Anganwadi Hub Centres have been set-up by merging 357 Anganwadi Centres on pattern of Pre-School delivery system

By combining the resources of participating Anganwadi centre in Taimoor Nagar Anganwadis - finances and staff, renting of bigger area with open space for free play and multiple rooms for age wise segregation of children, has become possible

Spacious and vibrant ‘mohalla playschools’ for children aged 3-6 years from economically disadvantaged background

10,98,790 children are accessing services of nutrition, vaccination, health services and pre- school activities at 10,897 Anganwadi centres under ICDS

SOURCE: Department of Women & Child Development Dialogue & Development Commission of Delhi 28 EDUCATION | INTERVENTIONS Delhi government initiated a Nursery Class program in 2017-18 with 304 classes under existing government schools

Total number of schools under Directorate of % of seats filled in Nursery classes, Education (DoE) offering Nursery classes, # of schools % of total “Poor early learning 148 306 301 experience in early 100% years is the 95% beginning of the learning gap that 155 increases as 60% children progress to higher classes,”

- Manish Sisodia 0 Education Minister Target: 2016-17 2017-18 Additions Current Target: 2017-18 Current status 2019-20 status 2019-20 (as on June 2019)

SOURCE: Outcome Budget June 2019 Dialogue & Development Commission of Delhi 29 EDUCATION | SCHOLARSHIPS Students have been provided financial assistance to achieve academic excellence

1,100-1,400 Subsidy for 500-900 Merit No income School Scholarship limit Uniforms offered to per students student, scoring 2,500 in ₹ 2015 2019 80% + Income limit of ₹ 2 Lakh 5X Increase 9 2,000 Budget for libraries, ₹ crore 1.7 2015 2015 2019 2019

Dialogue & Development Commission of Delhi 30 EDUCATION | INNOVATIVE INTERVENTIONS Chunauti 2018 improved pass percentage of students in

Class 9 by 5% Before Chunauti 2018 After Chunauti 2018

Overview Components & Process (2016-18) Impact: as of 2018, Class 6-9 students (% of students)

• 50% students were • 9.5 lakh Students divided into 15% 17% failing Class 9 every year 3 groups within own class increase increase since 2013-14 based on Ability to read and basic Math proficiency 73% • 75% Class 6 students 997 63% were unable to read • Separate learning support(98%) 56% school text books in provided to bridge the 48% 2016 accumulated learning deficit of previous classes; Extra • Mission Chunauti was classes held during summer launched in 2016 to break reduce failure rates, improve foundational • Special Supplementary3.4 learning skills, attain learning material created(64%) for Students who could Students who could solve a SCERT learning outcomes class 6-8 students read their textbooks grade level Maths problem Pass percentage in Class 9 improved by 5%

SOURCE: Directorate of Education, Govt. of NCT of Delhi Dialogue & Development Commission of Delhi 31 EDUCATION | INNOVATIVE INTERVENTIONS Mission Buniyaad led to astounding results in improving student performance Before Mission Buniyaad After Mission Buniyaad A 4 month long focused campaign was launched in with the specific Impact, Class 3-8 (% of students) goal and exclusive activities to assist students to perform well as per their # of students assessed in 2019: 6,10,589 grade level assessment. # of students assessed in 2018: 6,88,609 69% • 63.41% This campaign was a culmination 59.93% of the learnings from the 53% 56.17% Chunauti 2018, created as a 50.18% 50% targeted remediation program 39% • Led to a 20 % increase in the number of students between class 3-5 who can solve arithmetic division problems • Led to a 12 % increase (between pre-test and post-test) in the number of students between April June April June class 3-5 who can read a story in Hindi, and a 15 % increase in Could read Hindi Story Could perform Math Division children of class 6-9 who can 2018-19 2019-20 read 'advance story' in Hindi

SOURCE: Directorate of Education, Govt. of NCT of Delhi, Mission Buniyaad Dialogue & Development Commission of Delhi 32 Report launched EDUCATION | INNOVATIVE INTERVENTIONS Innovative Interventions on a Large Scale : Spoken English

Project Before Spoken English Project After Spoken English Project

Overview Components & Process Impact at both ends of the spectrum (% of students)

• LEVELS: Pre-A1, A1, A2.1, A2.2, B1.1, B1.2, B2, C1 Agencies selected for pilot • Classes were conducted for classes were Macmillan 24000 students over 2 Publishers India Pvt. Ltd. - phases 62.5% British Council India and 40% improvement Academy for Computers • 2 Methods of Instruction Training (Gujarat) Pvt. 16% deployed - Face-to-face improvement Ltd. instruction & face-to-face supplemented with the 22.5% • Course duration is of 160 use of technology 22% hours spread between 23 to 80 days. The classes • For the second year target 6% were conducted by of students is 40,00 of professional instructors which 26,648 students Decrease in Students at A1 level Increase in Students at B1 level using course material and have been trained. assignments or lower (lowest level of English)1 or higher (advanced levels)

1 as per Common European Framework of Reference (CEFR)

SOURCE: “2015 and Beyond: Delhi Education Revolution,” Directorate of Dialogue & Development Commission of Delhi 33 Education, Govt. of NCT of Delhi,” Outcome Budget 2018-19 EDUCATION | INNOVATIVE INTERVENTIONS Innovative Interventions on a Large Scale : Happiness Curriculum

Overview 2018-19 target

• Target # of new activities developed : 40 • The Delhi Government launched the Happiness Curriculum in all • Target # of schools with the happiness curriculum Government schools of NCT of Delhi for classes Nursery to 8 on implemented: 1,024 July 2, 2018, inaugurated by His Holiness the 14th Dalai Lama.

• There is a happiness period every day and each period begins with a few minutes of mindfulness practice, followed by a story or activity and reflective discussions. Each child is given a "The objective of the curriculum is to chance to reflect and express their thoughts about the story or help students lead happier lives, while making activity. meaningful contributions to their communities by practicing mindfulness and by developing skills like • The Happiness Curriculum was designed over a period of six empathy, critical thinking, problem-solving, months, by a team of education consultants, teachers, teacher communication and collaboration to build educators, EVGCs, mentor teachers from the Delhi Government, meaningful relationships." NGOs and individuals.

SOURCE: “2015 and Beyond: Delhi Education Revolution,” Directorate of Dialogue & Development Commission of Delhi 34 Education, Govt. of NCT of Delhi. 2019-20Outcome Budget EDUCATION|HAPPINESS CURRICULUM Happiness Curriculum

Teaching through different innovative methods

SOURCE: DEPARTMENT OF EDUCATION Dialogue & Development Commission of Delhi 35 EDUCATION|ENTREPRENEURSHIP CURRICULUM Entrepreneurship Curriculum launched as a next generation initiative • The Delhi Government launched The Entrepreneurship Mindset Curriculum in July 2019 in all government schools of NCT of Delhi for Classes IX to XII.

• All students from Class 9 to Class 12 will be given Rs 1,000 each as seed money to develop an entrepreneurial mindset.

• This has been launched as a compulsory non- graded subject, comprising of a 40-minute class everyday

• Number of students to be covered by the program: 7.5 lakhs

SOURCE: Delhi CM Kejriwal to add entrepreneurship lessons Dialogue & Development Commission of Delhi 36 EDUCATION|ENTREPRENEURSHIP Live Entrepreneur Interaction instilled vigor in young minds

• Kicked off on October 22, 2019, the interactions are a key component of the Entrepreneurship Mindset Curriculum(EMC) • The initiative is aimed at instilling an entrepreneurial mindset among students and thus create more “job- providers” in the country • No. of Total Entrepreneur Interactions done: 2,695 • No. of schools covered: 805 • No. of students covered: 2,33,362

SOURCE: Live Entrepreneur Interactions, Department of Education Dialogue & Development Commission of Delhi 37 OUTCOMES

Dialogue & Development Commission of Delhi 38 EDUCATION | EXTERNAL RESULTS Since 2015, Delhi government schools have performed significantly better than the national average in the CBSE XIIth

Comparison of Class XII CBSE Board Exam pass percentage, % of students who passed

Delhi government schools National average Delhi private schools 96.2

89.8 93 87.5 87 85.4

2011 2012 2013 2014 2015 2016 2017 2018 2019

SOURCE: Directorate of Education, News Media (Financial Express, First Post, Dialogue & Development Commission of Delhi 39 India Today), The Hindu, Private Schools in Delhi EDUCATION | RTE Delhi Government has nearly tripled the number of seats filled under EWS/DG quota as per the RTE to achieve a 76% fill rate Admissions in private schools over time as per Section XII of Fill rate comparison, 2018-19 (% of seats filled RTE (thousands of students) under EWS/DG Quota )

BJP Govt. AAP Govt. 76% 2.7X increase 36.0 33.6

25.2 34% No data 19.9 managed by 13.5 government 12% 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20 5% (Till October East South North Delhi 2019) MCD MCD MCD Govt.

SOURCE: Outcome Budget 2019-20. "25% Full- Status of RTE Section 12(1)(C) in Dialogue & Development Commission of Delhi 40 Delhi.” Govt. issued circulars/notifications. DoE Research Study, 2019. Education

Healthcare

Water

Electricity

Transport

Environment

Governance

Social Security

Women’s Safety

Budget and Revenues Dialogue & Development Commission of Delhi 41 HEALTH|SUMMARY

Towards an effective 3-tier system

2015 2019 • Non-Existent primary healthcare system • Tier-1 Mohalla Clinics – an affordable with HIGH out of pocket expenses innovation (302 have been built) designed to provide accessible primary healthcare • Severe shortage of Medicines which were • Tier-2 Polyclinics that receive referrals from always out of stock Mohalla clinics and provide consultations with specialists • Overcrowded Hospitals with long wait • times for diagnostics and surgeries Tier-3 Government Specialty Hospitals (+Private accessible thru’ the DAK scheme) provide high quality free tertiary care • Improved Emergency Care through innovations such as the Farishte scheme

Dialogue & Development Commission of Delhi 42 HEALTH | BUDGET Under the Delhi government, expenditure on health grew faster than both its historical pace and the national average

Total expenditure on medical and public health by time period, Expenditure on health and welfare as a ratio of average NCT Delhi, ₹ thousand crore expenditure, %

Previous govts. Current AAP govt. Delhi NCT All states 14.0% 12.7% 20% 12.0% CAGR 10.0% 7.5 8.0% 14% 6.0 CAGR 5.1 6.0% 4.8% 4.0 3.6 3.6 4.0% 2.6 2.7 2.9 2.3 2.0% 1.6 2.0 0.0%

2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20 2008-092009-102010-112011-122012-132013-142014-152015-162016-172017-182018-19

NOTE: Data till FY 2016-17 are Actuals, 2017-18 & 2018-19 is a Revised Estimate, and 2019-20 is a Budget Estimate *Includes spend on medical and public health, and family welfare, under revenue expenditure and capital outlay

SOURCE: "STATE FINANCES: A STUDY OF BUDGETS OF 2017-18 AND 2018-19," Dialogue & Development Commission of Delhi 43 Reserve Bank of India, Department of Planning HEALTHCARE | MOHALLA CLINICS 450 Mohalla Clinics have been made operational till Dec 2019, with around 2 Crores in OPD served

MCs operational by 2019 & to be added, # of Clinics

Average CapEx 200 1000 per newly built 350 Mohalla Clinic Operational till Dec 2020 ₹ 450 20 lakhs Operational till April 2020

Operational till TOTAL Dec 2019

SOURCE: *Indian Express, 2.09.19, Department of Health, Government of Dialogue & Development Commission of Delhi 44 Delhi, *Outcome Budget 2019-20 HEALTHCARE| MC DESIGN AAMC project conceptualized as a design innovation to provide accessible primary healthcare

PPP Model 212 lab tests have been provisioned because of cost- Unique, affordable set-up effective PPP models • Pre-Engineered Insulated Box type structure covering 60 square meters Accessible • Can be relocated and Located within 1 km of a 10,000 airconditioned population • The average Cap-ex is Rs 20 lakh versus Rs 1 crore cost to set up a dispensary Paperless Tablets and Software are used to record patient information and process payments

SOURCE: Department of Health & Family Welfare Dialogue & Development Commission of Delhi 45 HEALTHCARE| AAMC

Provision of free medicines in Mohalla Clinics Medical examination in process in AAMC

• The Lancet, and former Secretary-General of United Nations (UN), have lauded the AAMC model of healthcare delivery • In October 2016, Karnataka health minister KR Ramesh Kumar announced his decision to start extended health centres for doorstep care—on the lines of the mohalla clinics

SOURCE: Department of Health & Family Welfare Dialogue & Development Commission of Delhi 46 HEALTHCARE|MOHALLA CLINICS

Patients are increasingly preferring Mohalla clinics for diagnostic tests Top Tests Done at AAMC Level No. Test No. Test Tests Taken, # in lakhs 1 Complete hemogram/CBC 19 HBs AG 2 Thyroid profile 20 Serum calcium-total 3 TSH 21 vitamin b12 assay 10X 4 Liver function test 22 Serum Uricacid increase 5 sugar 23 T3 6 Kidney function test 24 T4 7 Blood glucose random 25 Rapid test for malaria(Card test) 15 8 HB 26 Platelet count 9 Glucose(fasting and PP) 27 Rheumatoid factor test 10 Urine Routine-PH 28 IgM 11 Smear for malaria parasite 29 peripheral smear examination 12 lipid profile (Total cholesterol 30 HCV 13 VitD3 assay 31 Prolactin 14 HB A1C 32 S.G.P.T 15 Blood group and RH type 33 Absolute Eosinophil count 16 VDRL 34 Serum calcium-Ionic 1.51 17 E.S.R 35 S.G.O.T 2.28 18 HIV I and II 36 FSH 125 free medicines and 212 lab tests are available in Mohalla 2016-17 2017-18 2019-20 Clinics (Till Sept 2019) AAMC online database. This does not include register entry SOURCE: Dialogue & Development Commission of Delhi 47 HEALTH|DAK DAK provides financial assistance to patients for treatment of illness/disease in a government & private hospital

Free Surgery Scheme Cashless Treatment to Victims Free High-End Diagnostics of Road Accident, Scheme Ø Patients get referral to and Thermal Burn Injury empaneled private Ø Patients get referral to hospitals for 1155 Ø All victims, where the empaneled private surgeries and procedures, incident has occurred in the diagnostic centers, in case in case government NCT of Delhi, are eligible for government facilities facilities cannot provide cashless treatment in any cannot provide tests within surgeries within 30 days private hospital 30 days Ø 56 private hospitals/ Ø Provision is irrespective of Ø 23 private labs have been nursing homes have been domicile and income status empaneled empaneled of victim

Ø The 1155 surgical packages include the cost incurred in pre-anesthetic check-up, investigations, medicines and consumables, bed-charges, diet-charges, consultation and nursing care

SOURCE: Department of Health, Minutes of Meeting of Governing Body on DAK – 16th September 2019 Dialogue & Development Commission of Delhi 48 HEALTHCARE|DAK Healthcare has become more accessible through DAK scheme

1,42,202 Patients Benefitted from Cashless Treatment in Private Facilities Under the DAK Schemes (till 30 June 2019)

Free tests under DAK Scheme, # (Total = 1,34,609)

Beneficiaries of the DAK Schemes, # MRI (Total = 1,42,202) 12% CT Scan 33% 134,609 USG & Doppler 41% 14% ECHO & TMT/PET CT/EEG & EMG/X- Ray/Nuclear/Mammography

Free Surgeries under DAK Scheme, # (Total = 4,654)

16% Uro Surgery 4,654 2,939 51% General Free High-End Free Surgeries Casless Treatment Surgery/Cardiac 33% Surgery/ENT/Eye/Other Diagnostics for Victims Lap-Chole

SOURCE: Department of Health & Family Welfare, Data till May 2019, Dialogue & Development Commission of Delhi 49 HEALTH|FARISHTEY Farishtey Dilli Ke Scheme provides cashless treatment to victims in private hospitals of Delhi

Ø Cashless treatment shall be provided to any eligible medico-legal victim of road accidents, where the incident has occurred in NCT of Delhi-in any private hospital/ nursing home

Ø Treatment provided irrespective of income and domicile status if (s)he is brought/referred/transferred to the private hospital within 72 hours of the incident

Ø A Good Samaritan or Farishta may take any victim of a road accident to any hospital in Delhi and be eligible for • More than 3000 medico-legal victims have availed cashless a Rs. 2,000 reward treatment in private hospitals • 98 individuals have been identified as Good Samaritans

Dialogue & Development Commission of Delhi 50 HEALTH|DENGUE Dengue Cases in Delhi have come down by 92% & Number of deaths came down from 60 to ZERO

10 Hafte, 10 Baje, !0 Minute Campaign launched to supplement Government’s efforts to curb incidence of Dengue

# of Dengue Cases 15,867 92% Reduction

4,431 4,726 2,798 1,301

2015 2016 2017 2018 2019 December

SOURCE: Dengue cases down Dialogue & Development Commission of Delhi 51 HEALTHCARE| BIKE AMBULANCE Bike Ambulance launched as a first of its kind intervention, to provide accessible and quick first response

Bike Ambulances at launch: 7th February 2019 • Launched in East Delhi as a pilot project, to provide relatively quick service in congested areas • 16 operational First Response Vehicles (FRVs) • Carry a portable oxygen cylinder, a first- aid kit and dressing materials, air splints, foldable transfer sheets, a glucometer, a pulse oxy-meter, a portable manual suction machine, and a GPS device

Till November 2019, 1095 patients have been attended through FRVs

SOURCE: DEPARTMENT OF HEALTH & FAMILY WELFARE, INDIAN EXPRESS Dialogue & Development Commission of Delhi 52 HEALTHCARE | HOSPITALS The availability of beds in hospitals of Delhi is being enhanced through remodeling and construction of new hospitals

Construction of 3 Bed Capacity added, # of beds new hospitals is nearing completion by 11,904 14,997 April 2020: Addition of new blocks in 8,354 existing hospitals 1. Ambedkar Nagar Hospital 1500 beds 6 new Hospitals 3,550 added in last 5 2. Burari Hospital years 3093 Added in next 3 years 3. Indira Gandhi To be added by Hospital, Dwarka 11,353 Total capacity May 2020 addition in pipeline The rest will be completed by December 2022 Existing bed capacity in 38 Government Hospitals

SOURCE: *Indian Express, 2.09.19, Department of Health, Government of Dialogue & Development Commission of Delhi 53 Delhi, *Outcome Budget 2019-20 Indira Gandhi Hospital, Dwarka

768 bedded Hospital, Burari

3-D Models of new hospitals in Delhi

Dialogue & Development Commission of Delhi 54 HEALTH|HAPPINESS THERAPY Happiness Therapy has been adopted by 16 government hospitals

Happiness Therapy is an initiative for physical, cognitive, emotional and social integration of patients and staffs in the hospitals

A pilot of the Happiness Therapy was on 17th January 2019 at Guru Teg Bahadur (GTB) Hospital to ensure speedy recovery and better healing of patients

The therapy through its mediums of Dance, Music and Songs, Yoga, Meditation and Laughter envisages better healing, speedy recovery, increased harmony and bonding between staff and patients

The sessions are conducted within the hospital premises and wards, barring the ICU and Emergency Ward services.

Dialogue & Development Commission of Delhi 55 Laughter therapy in the pediatric ward in Sanjay Gandhi Memorial Hospital

Laughter and clapping session in maternity ward in Dr Hedgewar Hospital

Dialogue & Development Commission of Delhi 56 Workshop on the healing power of meditation organized in Guru Nanak Eye Centre for patients

Nukkad natak on vaccination and hand wash, and yoga, in Lok Nayak Hospital

Dialogue & Development Commission of Delhi 57 Education

Healthcare

Water

Electricity

Transport

Environment

Governance

Social Security

Women’s Safety

Budget and Revenues Dialogue & Development Commission of Delhi 58 WATER|SUMMARY

Establishing a Basic Right

2015 2019

• Half of Delhi’s unauthorized colonies did • Improved Access to water - Piped water not have access to piped water coverage went up to 89% from 54% in • Many large water treatment plant projects unauthorized colonies were pending clearance • Comprehensive Plan for future needs – • Leakages in the supply were extremely ensuring that Delhi’s increasing water needs are high, which was a result of the nexus with met through water conservation the tanker mafia resulting in declining • DJB’s financial turnaround – a 50% increase in revenues for the Delhi Jal Board annual revenue over 5 years • Consumers were being harassed by DJB • Water Amnesty Scheme to ensure that legacy through inflated and irregular bills issues with billing are resolved

Dialogue & Development Commission of Delhi 59 WATER|KEY FACTORS

The Key Factors

UNIVERSAL ACCESS FINANCIAL TURNAROUND PLANNING FOR THE FUTURE

The government fulfilled its Despite water subsidies, Delhi Jal DJB supplies an average of 940 promise of providing up to 20 Board (DJB) revenues have MGD & Delhi will need close to kiloliters of free lifeline water a reversed their declining trend & 1200 MGD water capacity over the month to all consumers clocked a 39% increase from next two years. regardless of a person’s ability to 2014-15. pay for it. With an ambitious plan to revive The number of active metered 250 water bodies & 5 mega lakes More than 5 lakh new consumers has gone up to 23.73 and the Yamuna floodplain water households now have water lakhs in 2019 from 18.69 lakhs in storage project, the goal is to make connections as a result. 2014 Delhi self-sufficient in its water needs 6 Dialogue & Development Commission of Delhi 60 0 WATER | UNAUTHORIZED COLONIES 579 unauthorized colonies have been connected to Water pipelines, and 903 to sewer pipelines post 2015

Total number of unauthorized colonies connected to Sewer & Water pipelines, # of colonies

Sewer Lines ~300% Water Lines increase 903 ~100% increase Added in 2009-14 579 Total amount of 290 works in UCs Total amount of 227 works in UCs in 245 2015 onwards: 34 2002-14: Rs Rs 8147 Crores 1,186 Crores 193 45

Work done 2002-14 Work completed or ongoing 2015 onwards

SOURCE: Delhi Jal Board, Dialogue & Development Commission of Delhi 62 Outcome Budget 2019-20 WATER|SUBSIDY

Nearly ₹ 400 crore utilized by Delhi Govt. to provide 20 KL free lifeline water per month

• 14.5 lakh consumers Metered and unmetered connections # in lakhs have received zero bills for water and availed the benefit of the scheme 2015 2019 • Led to increase in water 71% conservation as increase consumers reduced 14.67 consumption to avail benefit of the scheme 8.57 52% • Led to increase in decrease number of functional water meters, as 3.29 scheme applicable only 1.58 to domestic consumers Functional Water Un-metered Meters connections

Dialogue & Development Commission of Delhi 63 WATER | DJB REVENUES Despite water subsidies, DJB revenues have reversed their declining trend & clocked a 51% increase from 2014-15

Total Revenue Collection of DJB, ₹ Thousand crore

51% increase 19% decrease

1.78 1.71 1.77 1.82 1.85 1.52 1.44 1.62 1.22

2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19 (Target) 2018-19 2019-20 (Target) (Achieved)

SOURCE: Delhi Jal Board Dialogue & Development Commission of Delhi 64 WATER|AMNESTY

Amnesty Scheme launched to boost ₹600 crore revenue through recovery of a portion of the water arrears

Ø About 1.35 million water consumers in Delhi had run up arrears All domestic (Individual & bulk) consumers of DJB, having a functional water meter, will be eligible under the Ø Operational from date of issue of orders to scheme 30.11.2019 Category of Colony Percentage of Percentage of LPSC based on property Principal Amount to amount to be Ø Late Payment Surcharge (LPSC) 100% will tax be waived off waived off be waivered for all domestic consumers E, F, G & H 100% 100% D 75% 100% Ø The consumers can pay the arrears either in C 50% 100% one go, or a maximum of three A & B 25% 100% installments

SOURCE: DELHI JAL BOARD Dialogue & Development Commission of Delhi 65 WATER|FLOWMETER Delhi Government installed flowmeters to check on water losses and improve efficiency ØTo gather real-time data on loss of water in the # Flowmeters installed distribution network, DJB installed flowmeters in 2017

6x ØDistribution losses happen at the stage of the increase 2,000 water reaching the household because the pipes at this point are often neglected and unrepaired ØThe flow meters, though planned at the on primary & secondary underground reservoir stages, are expected to provide concrete indicators of where the most water losses 350 occur ØEstimated loss of 45%-50% due to theft, 2015 2019 leakage and distribution losses will be checked

SOURCE: DJB gets Flow meters Dialogue & Development Commission of Delhi 66 WATER|WAIVER

Delhi Citizens will now have to pay Rs 2,310 only, to get new water & sewer connections

• DJB in November 2019 waived the development and infrastructure charges for new water and sewer connections • Consumers would have to pay just Rs 2,310 now to get new water and sewer connections • Earlier, a person having a plot of 200 square meters would have to pay nearly Rs 1.14 lakh to get new water and sewer connections. Similarly, for a 300- square-metre plot, an applicant would have to pay nearly Rs 1.24 lakh • This will help in formalizing the illegal network which was off revenue net due to high development and infrastructure charges

SOURCE: Delhi Jal Board development charges waived off Dialogue & Development Commission of Delhi 67 WATER | WASTE WATER MANAGEMENT In a major push towards conserving water, Govt. approved a policy for enforcing decentralized waste water treatment system

An effort to reduce costs, promote treatment and reuse of waste water • For decentralization of waste water treatment, three strategies have been adopted:

An ambitious plan to revive 159 Water Bodies and 5 Mega Lakes using treated water, with a budget of INR 376 crores has been approved

DJB will give 90% rebate on sewer charges monthly, to parks, schools, commercial complexes and industries who set up Decentralized Sewage Treatment Plant (DSTP)

The financial assistance to resident welfare associations (RWAs) and NGOs has been revised from INR 1 lakh per acre to INR 2 lakh per acre for maintenance and development of parks registered with the Delhi Parks and Gardens Society (DPGS)

SOURCE: DELHI JAL BOARD DIARY 2019, TOI, Hindustan Times Dialogue & Development Commission of Delhi 68 WATER|RAJOKRI LAKE DEVELOPMENT

The Rajokri Lake project

• Until 2017, Rajokri lake used to be a turbid pond fed by sewage from the nearby shanties. It has now transformed into a water body of 2000 square meters which is now fed with treated effluents

• This has a capacity to naturally clear 600 kilolitres per day of sewage water with BOD (biochemical oxygen demand) levels of 150 ppm to less than 20 ppm

SOURCE: Delhi Jal Board Dialogue & Development Commission of Delhi 69 WATER|STP OKHLA DJB approved India’s biggest STP to come up at Okhla in 2022

Estimated to be The facility will operational by have the capacity June 2022 and of 56.4 crore liter will cater to 40 per day lakh residents

To aid in directing Total cost of the treated water to project is Rs 1,161 River Yamuna, crores thereby reducing pollution levels The plant will remove 41,200 kg of organic pollutant load and 61,600 kg of solid load per day

SOURCE: BIGGEST STP AT OKHLA, The Hindu Dialogue & Development Commission of Delhi 70 WATER|DRAIN WATER

DJB Pilot to purify drain water yielded positive results

• DJB deployed the city’s first “drain water purification system” in Shahdara link drain near Akshardham in November 2019 • Electrocoagulation technique has been used to purify sewage water • The mobile equipment has the capability to recycle drain water and produce three different purification levels of output: drinking water level purification, ground water recharge level purification and for horticulture use • Akshardham unit produces water clean up to biochemical oxygen demand (BOD) level 10

SOURCE: Drain Water Harvesting Dialogue & Development Commission of Delhi 71 WATER|ASH POND Constant efforts of Delhi Government to reduce water pollution in Yamuna

Restoration of ash pond 14 mini STPs

Ø DJB will revive an ash pond of the Ø Construction of 14 mini sewage Rajghat Power Plant to a 42-acre lake treatment plants under the at a cost of ₹36.51 crore drain zone approved, along with laying Ø For this, treated water from the STP at of internal sewage system in Somesh Delhi Gate (15 MGD capacity) will be Vihar, Jhuljhuli and Dichaon Kalan group used. Currently, treated water is of colonies, covering a population of discharged into the Yamuna around eight lakh Ø Estimated to be completed in 18 Ø The treated water from these plants will months be used to revive 56 waterbodies in the Ø Effort will reduce the organic load area pollutant flowing into the Yamuna by 675 kg

Dialogue & Development Commission of Delhi 72 WATER|YAMUNA FLOODPLAIN

Yamuna floodplain water storage project will make Delhi self-sufficient in its water needs

• The project aims at conserving water in the Yamuna floodplains • Mega reservoirs between Palla and Wazirabad in 1,000 acre of area to be set up • This would be accomplished via creation of small ponds in the floodplains that will catch water from an overflowing Yamuna during the monsoon • The central government will give Rs 77,000 per acre to farmers who will lease their land for the project

SOURCE: Yamuna Floodplains Dialogue & Development Commission of Delhi 73 WATER|QUALITY TEST

DJB started collecting 1400 samples of water from different parts of the city for quality test

• A BIS survey had stated Delhi’s water is the most unsafe among 21 State capitals • The results were based on 11 samples collected around Delhi • Delhi Jal Board constituted 32 teams on 20th November 2019 to pick up 1,400 random samples from across the city to resolve the ongoing controversy over the quality of water supplied through the network • Five samples will be taken from each of the 272 municipal wards, Samples will also be picked up from the 11 locations forming the BIS report • Results will be communicated in 30 days

SOURCE: DJB WATER TESTING Dialogue & Development Commission of Delhi 74 Education

Healthcare

Water

Electricity

Transport

Environment

Governance

Social Security

Women’s Safety

Budget and Revenues Dialogue & Development Commission of Delhi 75 POWER|SUMMARY

From a Crisis to a Win-win

2015 2019

• High Tariffs that were unaffordable for the • Delhi’s tariff is the cheapest anywhere in common man India • Free Lifeline electricity of 200 units for • Frequent Power Cuts due to repeated every household in Delhi faults and load shedding • An 85% reduction in Power cuts compared • Poor Financial Health of DISCOMs which to 2014 (even with the peak demand of the were demanding a bailout by the summer of 2019) government • Regulatory Assets of DISCOMs (their outstanding dues) reduced by 25% • Widespread Electricity Theft • 20% increase in the official consumer base

Dialogue & Development Commission of Delhi 76 POWER|KEY FACTORS

The Key Factors

LIFELINE ELECTRICITY STRENGTHENING INFRASTRUCTURE REDUCING LOSSES

Up to 200 units of free power Increasing transformer capacity with Average Transmission and per month; 50% subsidy for a 17% augmentation which has been Collection (AT&C) losses have been electricity usage of 201-400 the primary factor in ensuring brought down from 17% in 2013 to units a month. uninterrupted power supply. 8% today. This has resulted in 28% This has been the largest capacity The number of legal connections consumers receiving a zero bill expansion in Delhi’s history. has increased by 20% in the past 5 in September 2019. years.

7 Dialogue & Development Commission of Delhi 77 7 POWER|CONSUMER The consumer base has substantially expanded in the last 5 years, by 20%

Total domestic electricity consumers, in lakhs

22.03 20% 18.13 19% 14.28 12.88 10.84 11.89

22%

BSES Rajdhani (BRPL) BYPL Tata Power (TPPDL)

Domestic Consumers (April 2015) Domestic Consumers (April 2019)

Dialogue & Development Commission of Delhi 78 ELECTRICITY|TARIFF Delhi’s tariff is the cheapest among the large cities in India

Delhi has the most progressive tariff structure, rewarding low electricity consumption by providing big Price paid for units consumed in cities, in Rs subsidies Upto 200 Units per month Upto 400 units per month Price paid for units consumed in Delhi, in Rs

2013 2019 3,650 3,385 1,843 3,184 Delhi’s 1,265 2,140 tariff is the 1,075 lowest 1,374 1,382 688 1,370 1,272 527 1,075 365 0 0 0

100 Units 200 Units 300 Units 400 Units Mumbai Punjab Noida Bengaluru Delhi

*Based on the latest tariff orders of state electricity regulatory boards SOURCE: Department of Planning, Government of NCT Delhi, The Times of India, Oct Dialogue & Development Commission of Delhi 79 3, 2018 Dialogue & Development Commission of Delhi 79 POWER|ZERO BILLS 31 lakh consumers received Zero Bills for consumption under 200 units, 12 lakh received bills reduced to half for 200-400 units

Domestic Consumers with Zero Bills, #

2,203,536 1,719,184 1,305,137 28% 29% 27% 614,910 378,993 470,367

BRPL BYPL TPDDL

Domestic consumers with Zero bills in September 2019 Total Domestic Consumers

Dialogue & Development Commission of Delhi 80 POWER|24x7 Delhi Offers 24x7 Electricity which has also lead to a drastic reduction in the number of diesel generators

Load-shedding, in MUs Ø Delhi offers almost 24x7 electricity, power cuts have been reduced by 87% 87% Ø This has reduced the reliance of Delhi 138 reduction on lakhs of Diesel gensets, thereby positively contributing to the air quality in Delhi Ø In the last four years, the home inverter sales in Delhi has down by 70% as per Delhi markets associations’ 17.8 representatives. FY 2012-13 FY 2018-19

SOURCE: Department of Power Dialogue & Development Commission of Delhi 81 POWER|TRANSMISSION

Massive expansion in distribution transmission infrastructure has taken place since 2015, leading to one of the lowest AT&C losses in India

ØTransmission infrastructure expansion has aided Distribution transformer capacity, in MVA in catering to peak load and reduction the AT&C losses ØIn many cases, these transformers were added by 5,669 persistent efforts of MLAs to ensure sufficient 5,507 land was allocated even in the most congested areas of Delhi e.g. Burari, Okhla 4,891 ØThe AT&C losses of Delhi have been substantially 4,800 reduced, and the distribution network is amongst the most efficient in the country ØFor BRPL, AT&C losses reduced from 17% in 2013- 14 to 8% in 2018-19. Total AT&C loss is 21.17% for 2014-15 2018-19 all states of India under UDAY* BSES Rajdhani (BRPL) Tata Power (TPPDL)

SOURCE: Department of Power, UDAY website, * Does not include data of Nagaland, Andaman and Nicobar Islands, Lakshadweep Dialogue & Development Commission of Delhi 82 KEY INITIATIVES| PIPELINE Delhi Govt. is moving towards a greener, cleaner power source

• Set in 2016, Increasing share of Solar in Delhi Energy Mix Solar Power installed capacity, MW targeting 2000 MW by 2025 Total 2,139 MW 9,088 MW 100% 14 • Generation based Capacity incentive (GBI) @ ~50% Rs 2/- per unit for CAGR 30 three years for residential sectors • Mukhyamantri 77.4% 39 132 Solar Power 93.9% Yojana approved for promotion of Solar power in domestic sector 31

12 22.6% Solar 6 Energy 6.1% Apr-15 Apr-16 Apr-17 Apr-18 Dec-18 Mar-19 Total March 2019* 2021 estimated

SOURCE: Department of Planning, Govt. of NCT Delhi, Outcome Budget 2019-20 Dialogue & Development Commission of Delhi 83 Education

Healthcare

Water

Electricity

Transport

Environment

Governance

Social Security

Women’s Safety

Budget and Revenues Dialogue & Development Commission of Delhi 84 TRANSPORT | SUMMARY

Mobility holds the key to progress

2015 2019

• A road transport system which had • A 77% increase in the fleet capacity with stagnated in terms of capacity and quality significant expansions to the depot storage capacity is underway • Significant safety concerns for commuters on buses • CCTVs and Panic Buttons to be installed in all buses for enhanced safety • An ageing and outdated fleet of buses without a plan to modernize • The most progressive Electric Vehicle policy in the country with the largest order for • Decreasing ridership electric buses outside of a city in China

• Free Bus rides for Women

Dialogue & Development Commission of Delhi 85 TRANSPORT | THE KEY FACTORS

The Key Factors

EXPANDING CAPACITY RELIABILITY & CONVENIENCE TRANSITION TO ELECTRIC

A 41% increase in bus depot Common Mobility Card that allows The most progressive draft capacity which has enabled the seamless travel on buses and the Electric Vehicle policy for any expansion of the bus fleet with Delhi Metro. city/state in India the planned addition of 4300 new buses (a 77% increase). Route rationalization and last mile Collaboration with the Urban connectivity to improve the quality Mobility Lab to catalyze EV Modern bus terminal facilities of services offered to the commuter adoption across the NCT by being constructed across Delhi – designing mobility solutions Najafgarh, Azadpur, Nehru Place Free Bus Travel for Women started for implementation in October 2019

Dialogue & Development Commission of Delhi 86 TRANSPORT| BUSES After years of a nearly static bus fleet, AAP Government is all set to increase the bus fleet in Delhi Under Planned Procurement, 2018-20 (4,300 more DTC and Cluster Buses Fleet (total number of buses ) buses to be added to combined fleet )

Already added 1300 529 6048* 1000 1000 5826 5732 5659 5576 471

Pre-Tender Tender stage Work awarded Awaiting stage (Low (Low Floor (Low Floor delivery 2015-16 2016-17 2017-18 2018-19 2019-20 (Till Floor CNG Electric buses) CNG buses) (Standard December buses) Floor CNG 2019) buses)

SOURCE: DTC Operational Statistics 2016, Department of Transport 2019.Outcome Budget 2019- Dialogue & Development Commission of Delhi 87 20 , *DTC – 3840 + (Cluster – 1679 + 529 new semi low floor CNG buses flagged off ) Dialogue & Development Commission of Delhi 87 TRANSPORT | INITIATIVES Multiple initiatives underway to improve public transport in NCR

Criteria Description

Mobility Card • First common mobility card in India which allowed Delhi metro card to be used on buses

Safety • CCTVs and Panic Buttons to be installed in all of Delhi’s buses - initiative at tendering stage

• Accessibility Route rationalization and last mile connectivity / providing access within 500m of every household in Delhi at max 15 min frequency

Bus Terminal • Modern bus terminal facilities being constructed Facilities across Delhi – Najafgarh, Azadpur, Nehru Place etc.

Open Transit Data • In Oct 2018, Delhi become the first large Indian city to launch an Open Transit Data platform sharing GPS feeds of buses & several static datasets

Dialogue & Development Commission of Delhi 88 TRANSPORT| ODD-EVEN

Odd Even Scheme’s success proved that severe problems can be curbed with political will and commitment to welfare of people

• In January and April 2016, the Delhi Govt. piloted the ‘Odd- Even’ traffic rule

• Fine particle concentrations in Delhi’s air as compared to Faridabad and Gurgaon, were found to be lower by 14-16% during the hours the program was in effect in the January pilot; no effect was seen at night when the program was not in force.

SOURCE: Indian Express and Clearing the air on Study on Delhi’s odd-even Dialogue & Development Commission of Delhi 89 program by Michael Greenstone,, University of Chicago TRANSPORT| DELHI METRO Delhi Government approved Phase 4 of Delhi Metro

• Construction on the Phase 4 that comprises 6 lines will initiated in 2017 and is scheduled to end in three years

• The 104-kilometre network will cost Rs 55,000 crore and is expected to carry 1.5 million passengers daily • Six lines: Inderlok–Indraprastha, Tughlakabad– Terminal 1, Lajpat Nagar–Saket G-Block, Janakpuri (West)-RK Ashram and Mukundpur-Maujpur • Delhi Metro coverage has increased from 173 kms to 289 kms

SOURCE: PHASE 4 of Delhi Metro approved Dialogue & Development Commission of Delhi 90 TRANSPORT| RIDERSHIP

Daily Ridership of Buses has increased by about 6 lakhs since 2016-17, but has reduced for the Delhi Metro

Average daily ridership, # in Lakhs

45.24 45.5 46.62 42.7 40

28 27 24 25.39

Delhi Buses Delhi Metro

2016-17 2017-18 2018-19 2019-20 (Target) 2019-20 (Achieved)

SOURCE: Outcome Budget 2019-20,* Average Daily Line Utilization Dialogue & Development Commission of Delhi 91 KEY INITIATIVES| EV POLICY AAP Govt approved the most progressive Electric Vehicle policy for any city/state in India in December 2019

• Improve Delhi’s air Key Provisions under Delhi EV Policy quality by driving a rapid adoption of EVs - 25% share in new 1. Driving EV Adoption 2. Charging Infrastructure 3. Recycling Ecosystem vehicle registrations by 2023 Create an enabling environment • Drafted after Drive large-scale adoption of Encourage the re-use and EVs, focusing primarily on 2Ws, for the provision of private and extensive stakeholder recycling of EV batteries that 3Ws and public/shared private charging/swapping have reached the end of their consultations with transport. infrastructure at every 3 kms life. international and national think-tanks, nonprofits, experts 4. Funding 5. Creating Jobs 6. Policy Implementation from academia, EV manufacturers, Implement measures to train Create a dedicated EV cell and battery Implement a ‘feebate’ concept to fund a high proportion of the personnel for the EV ecosystem. constitute a State EV Board for manufacturers, incentives proposed in the effective policy implementation. multilateral bodies, policy.

SOURCE: Indian Express and University of Chicago Study Dialogue & Development Commission of Delhi 92 KEY INITIATIVES| EV POLICY

Key Provisions under Delhi’s EV Policy 2019

Provisions for different kinds of vehicles under Delhi EV Policy

1. Two Wheelers 2. ELECTRIC AUTOS (E-AUTOS)/E- 3. FOUR WHEELERS (E-CARS) RICKSHAWS/E-CARRIERS Purchase incentive of ₹5,000 per Purchase incentive of ₹10,000 kWh of battery capacity. All two- Purchase Incentive of ₹30,000 per vehicle (NIL at present). per kWh of battery capacity for wheelers engaged in last-mile first 1000 cars subject to a cap of deliveries expected to transition Interest subvention of 5% on loans Rs 1,50,000 per vehicle 50% fleet to electric by March and/or hire purchase scheme for 2023, 100% of their fleet by March the purchase of an e-auto 2025

4. BUSES 5. ACROSS ALL VEHICLES All financial incentives applicable Subsidy as decided by GNCTD for both fixed battery models from with a commitment that and swappable battery models. pure electric buses shall Road tax and registration fees to constitute at least 50% of all new be waived for all Battery Electric buses (including smaller buses Vehicles during the period of this for last mile connectivity) policy

SOURCE: Indian Express and University of Chicago Study Dialogue & Development Commission of Delhi 93 Education

Healthcare

Water

Electricity

Transport

Environment

Governance

Social Security

Women’s Safety

Budget and Revenues Dialogue & Development Commission of Delhi 94 ENVIRONMENT|SUMMARY Tackling A Difficult Problem Head On

2015 2019

• In the winter of 2015, Delhi had become a • A 25% reduction in the 3-year average of gas chamber with dangerously high PM 2.5 PM2.5 levels (2016-18 vs 2012-14) levels • Pollution peaks getting lower • The city was on the verge of an environmental crisis • Number of severely polluted days a year reducing from 20-40 to less than 15 • Government agencies were refusing to take responsibility for the problem and • More low-pollution days during summer passing the blame around and monsoon months

*SOURCE – Centre for Science and Environment

Dialogue & Development Commission of Delhi 95 ENVIRONMENT|KEY FACTORS

The Key Factors

NON-POLLUTING INDUSTRIES CURBING VEHICULAR EMISSIONS AFFORESTATION Two major thermal power plants Odd/Even Policy has been Increase in forest cover from in Rajghat and Badarpur have implemented to reduce vehicular 20.22% to 20.59% been shut down. emissions. Mega Plantation Drive in 2018 Significant restrictions have been Restrictions on truck movement resulting in 5 lakh trees planted imposed on the fuels permitted within the city using an Environment on a single day. for use by industries with the use Compensation Charge. of PNG/CNG being made Delhi Tree Challenge where each mandatory. Progressive subsidies on E-Rickshaws family is expected to plant and and a mandatory switch over to BS-6 take care of one sapling. fuel.

Dialogue & Development Commission of Delhi 96 POLLUTION|CSE

Delhi air pollution has experienced a 25% drop in levels since 2014

Released by the Centre for Science and Environment (CSE), the 2019 study is based on the data submitted by CPCB from the 38 real time monitoring stations in Delhi

The three-year average of PM2.5 levels during 2016-2018 is 25 per cent lower than the 2011- 2014 baseline (three-year average) Number of severely polluted days are year reducing. During the earlier years of this decade 2011- 14, the number of days with severe plus levels ranged between 20-40 days during the winter months. This has reduced during 2016-18 to less than 15 days. More low-pollution days have been observed during summer & monsoon months

st SOURCE: CSE, Article: 31 August 2019, The Print, CSE Report Dialogue & Development Commission of Delhi 97 POLLUTION|PM 2.5 GRAPH

Long term trend in annual average of PM 2.5 levels (2011-2018)

Three year average of PM 2.5 for the period 2016-18 shows 25% drop from the three year average of the base years 2012-14

PM 2.5 concentrations in microgramme per cubic meter 25% 180 154 – 3 year average decrease 160 140 115 – 3 year average 120

100

80

60

40

20

0 2011 2012 2013 2014 2015 2016 2017 2018

Dialogue & Development Commission of Delhi 98 ENVIRONMENT|AQI Monitoring Delhi’s Air Quality Monitoring network has the highest number of data capturing stations and is the first network which captures 8 prescribed parameters

Ø With 26 monitoring stations, 12 # of new Air Quality Monitoring Stations added hotspots in Delhi have been identified to specifically monitor parameter-wise 18 for pollution control

Ø With constant monitoring and enforcement, there has been a steady decrease in PM 10 & 2.5 concentrations

Ø Delhi will be the only city with a real 5 time source apportionment set up. 2 University of Washington Source 1 Apportionment Study will use technology to ascertain the source of 2010 2011 2017 2018 air pollution at designated spots

SOURCE: Delhi Pollution Control Committee Dialogue & Development Commission of Delhi 99 ENVIRONMENT| AQI MAP Location map of AQI Monitoring Stations in Delhi

SOURCE: Delhi Pollution Control Committee Dialogue & Development Commission of Delhi 100 ENVIRONMENT|FOREST COVER

Delhi’s Green Cover has increased by 0.37%, amounting to 1100 hectares Increase in Green Cover of Delhi • Delhi’s green cover has increased from around 20.2% in 2015 to 20.6% in 2017. The increase has been attributed to plantation and conservation activities undertaken by the Government. 0.37% 2015-17 • Out of the target of 0.14% planting 32.5 lakh trees in 2013-15 2018-19, 26 Lakhs have YEAR Green Cover Of Increase In been planted; 5 lakh in a Delhi Green Cover single day on Mega 2013-2015 20.22% 0.14% Plantation Drive in India State of Forest Report, 2015. September 2018* 2015-2017 20.59% 0.37% India State of Forest Report, 2017

SOURCE: Forest Survey of India Report 2009- 2017, *Times of India Dialogue & Development Commission of Delhi 101 POLLUTION|CITY FORESTS Delhi is set to secure 11 city forests under the Green Budget in 2019

Ø11 new city forests are being developed primarily as eco-tourism zones Current expanse of City Forests: ØSix forests will contain facilities such as pathways, 143.66 Hectares jogging tracks, gazebos, drinking water

ØIn the first phase, two city forests will be established in the trans-Yamuna area—Shastri Park (near colony) and Garhi Mandu.

ØThe other forests will come up at Shastri Park( near Metro station) in East Delhi, ITO Chungi, Aya Indigenous tree species including Nagar in South Delhi and at Mitraon in West Delhi Peepal, Neem, Pilkhan, Amaltas, Dhak and Gulmohar will be planted

SOURCE: Capital to get 11 City Forests Dialogue & Development Commission of Delhi 102 POLLUTION|POWER Delhi Government shut down two thermal power plants, in a committed move to reduce pollution levels

Power Installed generation capacity of capacity of 705 MW 135 MW

GNCTD decided to shut down the Rajghat thermal power plant in May 2015 and use its land to Delhi’s biggest power generator in Badarpur was shut develop a 5,000 KW solar park down in October 2018

SOURCE: Clean air plan kicks in today, Badarpur Power Plant shut down Dialogue & Development Commission of Delhi 103 POLLUTION|KEROSENSE

Delhi has the most stringent list of prohibited fuels in the country

As per the order passed by GNCTD in 2018, only the following list entails the allowed fuels to be used in Delhi Ø Bharat Stage VI compliant petrol and diesel with 10 ppm Sulphur Ø CNG Ø LPG Ø Biogas Ø Aviation turbine fuel Ø Refuse Derived Oil Ø Charcoal for limited use in tandoors and ironing of clothes Ø Wood for cremation All other fuels disallowed

SOURCE: Delhi the first pollution free city in India Dialogue & Development Commission of Delhi 104 POLLUTION|INDUSTRIES Use of PNG/CNG was made mandatory in Delhi for industrial units by the Delhi Govt.

Key Highlights

1457 out of 1542 industrial units in Delhi have switched from conventional fuel to clean fuels. 85 industries have been issued closure notice for not conforming.

Online consent management and monitoring portal has been launched in December 2018. Now all industries and infrastructure project proponents can file their consent/environmental clearance applications online and upload the decision or certificate online. Now the consent management process has become paperless, transparent and accountable

SOURCE: DPCC Presentation & Note Dialogue & Development Commission of Delhi 105 KEY INITIATIVES| PIPELINE

Innovative measures have been taken by the Transport Department to reduce pollution

Key Highlights

529 CNG buses have been launched, more in the pipeline. Over the last two years, ridership of Delhi’s buses increased from 40 lakhs to 42 lakhs per day

Route rationalization Study for providing last mile connectivity, providing access within 500 m of every household in Delhi at max 15 min frequency

Free public transport for women will have a marked impact on reduction of pollution. New metro lines and increase in number of stations would also lead to improved public transport uptake

Greening of PWD Roads has begun in May 2019. 32 stretches of road will be beautified. Work around ISBT Kashmere Gate Ring Road, Bahadur Shah Zafar Marg, Deen Dayal Upadhyay Marg has begun, by planting of variety of saplings on the central and side verges

SOURCE: DPCC Presentation made to Hon. LG on 18th January 2019; To beat dust pollution, Delhi begins greening its roads Dialogue & Development Commission of Delhi 106 ENVIRONMENT|LONG TERM PLAN Delhi government has already sprung into action for winter months of 2019 by announcement of a 7-point Parali Pradushan Action Plan

1. Odd-Even Policy will be implemented from November 4th to 15th, which overlaps with the peak period of crop-stubble burning 2. Mega laser show to be held on Choti Diwali (27th October). Entry will be free for all residents of Delhi 3. Distribution of 50 lakh N95 masks for free for use during severe pollution days 4. Delhi government will work together with the people of Delhi and RWAs to intensify monitoring: a. Delhi government will appoint 2 Environment Marshalls per ward b. Any errant individual/firm will be challaned and heavy penalties levied. 5. Strict view on 12 identified hotspots with weekly-reviews of hotspot action plans and ensuring pollution levels are controlled 6. Intensive use of water sprinklers and 100% mechanized sweeping by MCDs shall be undertaken for all major roads to ensure minimum pollution due to road dust 7. Launch of the “Delhi Tree Challenge” wherein each family/household in Delhi will be expected to plant and take care of one sapling. This campaign will be carried out over the next 6 months

All these actions are OVER and ABOVE the set of actions that we will implement under the Graded Response Action Plan (GRAP), which Delhi Govt. are fully committed to

SOURCE: Department of Environment Dialogue & Development Commission of Delhi 107 Education

Healthcare

Water

Electricity

Transport

Environment

Governance

Social Security

Women’s Safety

Budget and Revenues Dialogue & Development Commission of Delhi 108 GOVERNANCE| SUMMARY

The Gains from Honest Politics

2015 2019

• Budget expenditure had grown at a • Budget for the Delhi government rate of about 5% CAGR over a 5 year doubled to 60000 crore in 2019-20 period from 31000 crore in 2014-15

• Public services were cumbersome • Public services are delivered to the and inconvenient to access citizen’s doorstep

• Annual budgets were mere records of • Transparent budgeting where outlays outlays and expenditure are linked to specific outputs and outcomes

Dialogue & Development Commission of Delhi 109 GOVERNANCE| SUMMARY

The Key Factors

MINIMUM GOVERNMENT INCREASED REVENUE TRANSPARENT BUDGETING MAXIMUM GOVERNANCE Budget of the government High quality transparent budget Delhi Government has launched nearly doubled from 31000 reporting with a comprehensive the Doorstep Delivery of 70 crores in 2014-15 to 60000 Outcome Budget that contain government services to its crores in 2019-20 without any 2220 output indicators and 1549 citizens which will be expanded new taxes imposed. outcome indicators in 2019-20 to 100 services in December 2019. Tax revenues for the corresponding period went 11,000 WiFi hotspots will be from 27000 crores to 42000 installed across the national crores. capital by June 2020

Dialogue & Development Commission of Delhi 110 GOVERNANCE|DOORSTEP DELIVERY Delhi Government has launched the first phase of doorstep delivery of 100 government services to its citizens

• Delhi residents can dial 1076 to place a request for Statistics till December 2019 doorstep delivery of services which will be provided from 8 am to 10 pm. The call center, set up to facilitate delivery of services, will function round the clock. • A government representative will arrive at people’s doorstep to assist them with 16,31,772 the formalities required to receive the essential utilities, at a mere rate of INR 50 • 30 new services launched in December 2019 to make the 2,89,762 2,64,927 total number 100 Total Calls Received Total Service Requests Total Requests Attended by VFS

SOURCE: DOORSTEP DELIVERY Dialogue & Development Commission of Delhi 111 GOVERNANCE|DOORSTEP DELIVERY 40 Services launched in Phase 1 of Doorstep Delivery

SOURCE: DOORSTEP DELIVERY Dialogue & Development Commission of Delhi 112 GOVERNANCE|DOORSTEP DELIVERY 30 new services launched in July 2019

SOURCE: DOORSTEP DELIVERY Dialogue & Development Commission of Delhi 113 GOVERNANCE|DOORSTEP DELIVERY 30 new services launched in December 2019

SOURCE: DOORSTEP DELIVERY Dialogue & Development Commission of Delhi 114 GOVERNANCE|WIFI Delhi Govt launched free Wifi as a lifeline service, after free water & electricity

• 11,000 WiFi hotspots will be installed across the national capital by June 2020 • 109 wifi hotpots already installed • Every Hotspot will be able to support 150-200 concurrent users • A single user, with one ID, will be allowed a limit of 15 GB downloadbale data per month • Almost covers the entire inhabitable 750 square kilometre of Delhi • No citizen in dense areas will be more than 500 metres from a Wifi hotspot

Dialogue & Development Commission of Delhi 115 Education

Healthcare

Water

Electricity

Transport

Environment

Governance

Social Security

Women’s Safety

Budget and Revenues Dialogue & Development Commission of Delhi 116 SOCIAL WELFARE| SUMMARY

Supporting citizens in need

2015 2019

• Insufficient minimum wages • Minimum wage increase notified in October 2019 benefitting 55 lakh • Old age pension ₹1,000 for 60-69 years workers, in reducing and and ₹1,500 above 70 years dealing with the economic slowdown

• Disability pension only ₹1,500 for Delhi • Old age pension increased to ₹ 2,000 residents with more than 40% disability and ₹2,500 in 2017, highest in India

• Disability pension increased by ₹ 1,000

Dialogue & Development Commission of Delhi 117 LABOUR & SOCIAL WELFARE| MINIMUM WAGE Minimum wages across categories have been increased at historic rates

Comparison of Minimum wages among states, in ₹ Rise in minimum wages, in ₹ Pre-2017 2019

52% 52% 51% Hike Hike Hike 17991 16341

14842 17991 16341 9979 10382 10399

9559 14842 9457 9417 8541 8559 8443 8325 8117 7675 11830 10764 9724 Unskilled Unskilled Unskilled Unskilled Unskilled Semi-Skilled Semi-Skilled Semi-Skilled Semi-Skilled Semi-Skilled Skilled/Clerical Skilled/Clerical Skilled/Clerical Skilled/Clerical Skilled/Clerical Uttar Pradesh Maharashtra Gujarat Delhi Unskilled Semi-skilled Skilled

SOURCE: Labour Department, Govt. of NCT Delhi, Hayana Minimum Wage Notification July 1, 2018; UP Minimum Wage Notification, Oct 1 2018; Maharashtra Minimum Wage Notification, Jan Dialogue & Development Commission of Delhi 118 1, 2019; Gujarat Minimum Wage Notification, Oct 1, 2018 SOCIAL WELFARE| PENSIONS

Old age pensions in Delhi are the highest in India, with increase in number of beneficiaries and the pension amount

• Senior citizens in the age group of 60-69 years provided ₹ 2,000 Old Age Pension, Beneficiaries (‘000s) as pension against ₹1,000 before 2017, while those above 70 years get ₹2,500 as pension compared to 530 ₹1,500 earlier 459 438 442 388 • Old age pension is the 382 combined responsibility of 332 State and Central Government. In Delhi, the contribution of the state is the highest as compared to all the states in India, at ₹ 1800 is 90% of the total entitlement* 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20 2019-20 (Targeted) (Achieved)

SOURCE: Economic Survey Delhi 2017-18, Planning Department, Govt. of NCT Delhi, * State of Pensions in India 2018 – Help Age India, Outcome Budget 2019-20 Dialogue & Development Commission of Delhi 119 SOCIAL WELFARE| MUKHYAMANTRI TEERTH YATRA YOJANA Delhi Government launched Mukhyamantri Teerth Yatra Yojana in July 2019 for senior citizens

• Mukhyamantri Teerth Yatra Yojana offers free travel Sites covered, sacred to devotees of many faiths: packages to citizens of Delhi across 12 religious 1. Delhi-Amritsar-Wagha Border-Anandpur Sahib- circuits Delhi (3 days/2 nights) 2. Delhi-Vaishno Devi-Jammu-Delhi (4d/3n) 3. Delhi-Mathura-Vrindavan-Agra-Fatehpur Sikri- • 35, 000 beneficiaries till December 2019 Delhi (3d/2n) 4. Delhi-Haridwar-Rishikesh-Neelkanth-Delhi (4d/3n) • Unlike several other states which provide bare 5. Delhi-Ajmer-Pushkar-Delhi (3d/2n) minimum arrangements, Delhi MMTRY guarantees 6. Delhi-Rameswaram-Madurai-Delhi (8d/7n) A/C train passage, all meals, premium 7. Delhi - Tirupati Balaji - Delhi (7d/6n) accommodation, tour guides, escorts and health 8. Delhi-Jagannathpuri-Konark-Bhubaneswar-Delhi insurance coverage up to Rs.1 lac to ensure the (7d/6n) comfort and respect of all seniors 9. Delhi-Dwarkadhish-Nageshwar-Somnath-Delhi (7d/6n) Any registered voter of Delhi above the age of 60, their spouse 10. Delhi-Shirdi-Shani Shinganapur-Delhi (6d/5n) (above 50 years of age) and one attendant above the age of 21, 11. Delhi-Ujjain-Omkareshwar-Delhi (4d/3n) are eligible to apply 12. Delhi-Bodh Gaya-Sarnath (5d/4n)

Dialogue & Development Commission of Delhi 120 SOCIAL WELFARE| PENSIONS

Disability pensions have been increased by ₹ 1000

• Under “Financial Financial assistance to Persons with Disability, Assistance to Beneficiaries, Beneficiaries (‘000s) Differently–Abled Persons” financial CAGR assistance of ₹2500 p.m. 16% is provided to Delhi 95 Residents more than 40 87 88 per cent disabled, 76 between the age group 71 of 0-59 years, with family 61 income not more than 41 1,00,000/- per annum

• The pension amount was increased from ₹ 1500 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20 2019-20 till 2017 (Target) (Achieved)

SOURCE: Economic Survey Delhi 2017-18, Planning Department, Govt. of NCT Delhi, Department of Social Welfare – AD, FAS Dialogue & Development Commission of Delhi 121 LABOUR & SOCIAL WELFARE| HALFWAY HOMES

Delhi has made a head-start with country’s first halfway homes for people with psychiatric conditions

• Delhi Government has set up Half-way homes in Delhi, # 3 operational halfway homes in Delhi for rehabilitating patients with mental illness who have been declared fit Dwarka 1 for discharge but need Sector 3: support repatriating Navkiran 2 • Before 2017, mentally ill Dwarka patients were sent to Sector 22: Navchetna government-run homes such Dwarka 1 3 as Asha Kiran and Asha Jyoti, Sector 3: which are meant for the Navkiran 1 mentally challenged only

• There are a total of 78 1 patients in Navkiran 1 & 2 and Navchetna has a capacity of 25 patients Aug-17 Oct-17 Dec-17 Total Model Halfway home by IHBAS

SOURCE: Department of Social Welfare, The Hindu, HT Dialogue & Development Commission of Delhi 122 Education

Healthcare

Water

Electricity

Transport

Environment

Governance

Social Security

Women’s Safety

Budget and Revenues Dialogue & Development Commission of Delhi 123 WOMEN’S SAFETY| SUMMARY

Making The Safety Of Women A Priority

2015 2019

• Practically no deterrents through cameras • Extensive CCTV camera network for the city and surveillance with 1.4 lakh cameras already installed

• Multiple dark spots virtually in every part • Strong focus on installing Streetlights to of the city eliminate dark spots

• Travelling by buses considered unsafe • Ensuring the safety of women passengers through Bus Marshalls & Panic Buttons • DCW severely under-performed due to lack of political will and initiative • DCW proactively mainstreamed the issue of women and girl’s safety and their access to justice

1 2 Dialogue & Development Commission of Delhi 124 4 WOMEN’S SAFETY| KEY FACTORS The Key Factors

BUILDING SAFEGUARDING WOMEN’S SAFE MOBILITY INFRASTRUCTURE RIGHTS 1.4 lakh CCTV cameras installed Bus Marshals, CCTV Cameras and The number of cases dealt by and installation of a further 1.5 Panic Buttons on all buses to Commission have increased by lakh CCTV cameras to improve immediate safety. 196% to 59,436 before commence in December. reconstitution in 2015 Free Bus Travel for Women started 2.1 lakh street lights to be in October 2019 to encourage 93 Mahila Panchayats have installed to eradicate dark and greater numbers of women been established and trained dimly lit spots commuters on buses. in legal issues pertaining to women

1 2 Dialogue & Development Commission of Delhi 125 5 DELHI COMMISSION FOR WOMEN| ACHIEVEMENTS

Since its reconstitution in 2015, the Commission has handled an increased workload over the past 8 years

• The Govt. has revived DCW and made it an active Cases dealt with Visits undertaken by champion for Women’s rights by the Commission, # Mobile Helpline Program, # and safety, which can be seen in the increasing number of cases dealt by the commission • DCW played a significant role in 59,436 56,184 1. Passage of amendment in Juvenile Justice Act reducing the age of juvenile in conflict with law to 16 20,000 years 848 2. Conducted 371 rescue Past Commission Present Commission Past Commission Present Commission operations in the past 3 (2007-15) (2015-18) (2007-15) (2015-18) years to rescue girls and 8 years 3 years 8 years 3 years women from trafficking

SOURCE: DELHI COMMISSION FOR WOMEN, Impact & Initiatives Delhi Commission for Women (2015- 18), OB 2019-20 (Mobile Helpline - 2016-17 – 16,686, 2017-18 – 28,831, 2019-20 – 10,667), Cases – Dialogue & Development Commission of Delhi 126 2016-17: 15,749, 2017-18: 35,309, 2018-19: 8386) DELHI COMMISSION FOR WOMEN|MAHILA PANCHAYAT Mahila Panchayats: an innovative collective approach for community participation in dispute redressal

• 93 Mahila PanchayatS have been established, trained in legal issues, dispute redressal mechanism, laws relevant to crimes against women, given exposure about the existing legal position regarding property, maintenance, Women in Mahila Panchayat meetings marriage, custody, etc. • Mahila Panchayats itself acts as a "Watch Dog" and its members can handle delicate and family disputes • 11,480 complaints have been registered with the Mahila Panchayat centers of the Commission in various communities from 2016 to 2018.

SOURCE: DELHI COMMISSION FOR WOMEN, Impact & Initiatives Delhi Dialogue & Development Commission of Delhi 127 Commission for Women (2015-18), Outcome Budget 2019-20 Dialogue & Development Commission of Delhi 127 WOMEN’S SAFETY|TRANSPORT Delhi Government addressed the anticipated safety concerns of women commuters

• Public transport was made free for women in DTC buses and cluster buses on 29th October 2019 under the Pink Ticket Scheme. • Bus Marshal scheme was revamped with currently 13,000 Marshals engaged in the evening & night shifts in DTC buses • CCTV cameras, panic buttons and GPS based Automatic Vehicle Location Systems (10 each in every bus) will be installed in nearly 5500 DTC and cluster buses in Delhi. • The facilities launched in 100 buses on 25th December 2019 Female commuters earlier used to form 33% of the daily ridership in public buses. In November 2019, the ridership of women passengers jumped to around 44%

Dialogue & Development Commission of Delhi 128 WOMEN’S SAFETY|TRANSPORT

Delhi Government has committed to make streets safer for women

• The process of installing 1.4 lakh CCTVs provided completed in December 2019. A further 1.5 lakh CCTVs being tendered currently • The CCTV deployment model is globally unique - the system is decentralized, performs automated health checks, and allows remote monitoring by Police, PWD and RWAs/Market Associations through secure connections • Mukhyamantri Street Light Yojna was launched in September 2019 to install 2.1 lakh street lights to eradicate dark and dimly lit spots. LED lights would installed in first phase in areas identified as “dark spots” mapped by SafetiPin in its “Safety assessment report-2019

Dialogue & Development Commission of Delhi 129 Education

Healthcare

Water

Electricity

Transport

Environment

Governance

Social Security

Women’s Safety

Budget and Revenues Dialogue & Development Commission of Delhi 130 GOVERNANCE| INNOVATION

Delhi govt maintained surplus revenue and set standards for good governance for the country 15% • Delhi Govt. maintained a revenue surplus over increase the last five years from 2013-2014 to 2017- 2018 according to the Comptroller and Auditor General of India. The surplus revenue Tax Revenue GNCTD 101% is despite a fall in Grants-in-Aid to the State increase from the Centre • -Tax Revenue GNCTD Delhi was awarded the “Best performing Small Non state in governance”, by the India Today Group in the annual State of the States survey, in November 2019 23% decrease • Grants Delhi topped the chart in the Niti Aayog’s -in-Aid from innovation index, the first-ever innovation GoI ranking of states, in October 2019

2016-17 2017-18

SOURCE: Delhi best in governance, Delhi tops innovation index, Delhi Government revenue surplus Dialogue & Development Commission of Delhi 131 BUDGET AND REVENUES | BUDGET Budget expenditure of Delhi (Rs. Thousand crore)

Revenue expenditure Capital expenditure

14% CAGR 70 5% CAGR 60.0 60 50.2 15.2 50 44.4 35.2 37.3 10.3 40 34.1 8.0 29.9 31 26.4 8.0 30 8.9 11.7 7.4 9.2 8.4 44.8 20 39.9 36.3 26.3 29.3 22.4 23.5 10 18.0 20.7

0 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 (RE) 2018-19 (RE) 2019-20 (BE)

SOURCE: Delhi Budget At a Glance Dialogue & Development Commission of Delhi 132 BUDGET AND REVENUES | REVENUE RECEIPTS Revenue Receipts of Delhi (Rs. Thousand crore)

Tax revenue Non-tax revenue Grants from the Centre

13% 50 CAGR 10% 45 4.8 CAGR 0.8 40 2.8 0.8 35 4.3 2.8 30 0.5 0.4 2.3 1.4 0.6 25 0.7 0.61.5 2.0 20 0.5 42.0 36.6 15 30.2 31.1 25.9 26.6 23.4 10 20.0 5 0 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 (RE) 2018-19 (BE)

SOURCE: Economic Survey of Delhi, 2017-18 Dialogue & Development Commission of Delhi 133 BUDGET AND REVENUES | TAX REVENUE Tax Revenue of Delhi (Rs. crore)

12% CAGR

42.0

10% 36.6 CAGR

30.2 31.1

25.9 26.6 23.4 20.0

2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 (RE) 2018-19 (BE)

SOURCE: Economic Survey of Delhi, 2017-18 Dialogue & Development Commission of Delhi 134 BUDGET AND REVENUES| OUTCOME BUDGET Delhi’s comprehensive Outcome Budget is a major reform aimed at bringing accountability and transparency in the use of public money

• Budgetary outlays are linked to specific —OUTPUTS (tangible services or Output & Outcome Indicators 2019-20 infrastructure provided), and —OUTCOMES (short or long-term benefits to the people) 314 64 221 286 85 371 103 105 • Outcome Budget 2019-20 of GNCTD covers 80% of the budget outlay across all major departments (38), 8 major 723 172 346 332 128 sectors and agencies, and contains 330 101 88 indicators: — 2220 Output indicators, and Education Health Social Security UD & Housing Water Supply & Infrastructure Environment & Others — 1549 Outcome indicators & welfare Sanitation forest Output Outcome

SOURCE: Department of Planning Dialogue & Development Commission of Delhi 135 THANK YOU

Dialogue & Development Commission of Delhi 136