A Guide to Organisations That Can Help You Wigtownshire 2015 

A guide to organisations that can help you Wigtownshire 2015 

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In Wigtownshire, there are people who can help you with … Who can help …  housing and paying rent  applying for housing and other benefits Your landlord or housing officer  the Benefit Cap and Under Occupancy if you are affected by them - with your housing  setting up a new home Furniture projects  getting good 2nd hand furniture

 how to cut your energy bills and make your home warmer by funding insulation and other measures Home Energy Scotland

Dumfries and Galloway  advice if you are going to court to be evicted for not paying your rent Citizens Advice Service

Your landlord or housing officer Your home Homeless Team, Dumfries and Galloway Council  support if you are facing eviction or have nowhere to live Shelter

Turning Point Scotland

 applying for benefits you may be entitled to – there are over 50. These include Universal Credit, Jobseekers Allowance, Employment and Support Allowance, Disability Living Allowance, Personal Jobcentre Plus Independence Payment, Attendance Allowance, Pension Credit, benefits for people injured in the Armed Forces and benefits for Carers.

HMRC (Her Majesty’s Revenue  applying for tax credits and child benefit you may be entitled to and Customs)

 applying for housing benefits Your benefits  the Benefit Cap and Under Occupancy, if you are affected by them - with applying for Discretionary Revenues and Benefits, Housing Payments and looking at other options for financial support Dumfries and Galloway Council and money  advice on Council Tax Reduction (previously Council Tax Benefit)  applying for money for a one-off emergency (Crisis Grant) Scottish Welfare Fund,  applying for help to set up or stay in your home (Community Care Grant) Dumfries and Galloway Council  advice about applying for benefits including Tax and Pension Credits  advice about applying for “passported” benefits you may be entitled to - from our Council – free school Dumfries and Galloway meals, help with school uniforms, transport concessions, garden maintenance etc.| From the NHS - Citizens Advice Service

Healthy Start food and vitamins, free NHS dental treatment, glasses, transport to hospital, etc.| Legal Aid | Independent Learning Accounts Dumfries Welfare Rights  letting you know about other ways you might be able to get financial help  advice if you are behind with paying your rent or want to manage your money better  debt advice and help to manage debts Financial Inclusion and  a benefits health check to make sure you are getting everything you should be Assessment Team, Dumfries  information about other ways you might get help in a crisis - if you are not eligible for a Crisis or and Galloway Council Community Care Grant Page 2

In Wigtownshire, there are people who can help you with … Who can help …  opening a basic bank or building society account to pay in your benefit and pay your bills Basic bank accounts with a  advice about setting up monthly direct debits for rent and other bills bank or building society

Jobcentre Plus – Budgeting loan  applying for a loan at an affordable rate Stranraer Credit Union

Basic bank account with a bank Bank or building society accounts,  opening a savings account loans and Stranraer Credit Union

savings Trading Standards,  dealing with an illegal money lender Dumfries and Galloway Council Employability and Skills Service, Dumfries and Galloway Council

 getting access to a computer IT centres

 basic training in how to use a computer Jobcentre Plus

Computers Libraries, Dumfries and Galloway Council Community Learning and  improving your reading, writing or counting Development, Dumfries and Galloway Council Dumfries and Galloway Multi- cultural Association

 improving your English if it’s not your first language Community Learning and Development, Dumfries and Galloway Council Dumfries and Galloway College  accredited training Dumfries and Galloway College Training and Employability and Skills Service, Dumfries and jobs  training, learning or volunteering Galloway Council  building your confidence Community Learning and  form filling, CV writing and learning interview skills Development, Dumfries and  getting into work Galloway Council Jobcentre Plus

 taking a job or increasing the hours you already work, if you are in a job Jobcentre Plus

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In Wigtownshire, there are people who can help you with … Who can help …

DGVoice  dealing with a physical disability or a hearing or eyesight loss Social Work Services, Dumfries and Galloway Council  support If you have been subject to domestic abuse Wigtownshire Women’s Aid

Soldiers, Sailors and Airmen’s  ex-service personnel issues Families Association (SSAFA)

 support if you are a child or young person and have a drink, drug, gambling or other addiction problem Issu18

Addaction

Dealing with ADS South West Scotland problems  support if you are an adult and have a drink, drug, gambling or other addiction problem Apex

Criminal Justice, Dumfries and Galloway Council

NHS Specialist Drug and Alcohol team

Please note this list only has some of the places you can go for help. There are many other organisations that provide a variety of support. Talk to a specialist adviser who will know of other people who may be able to help you.

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In Wigtownshire, here are the contact details for the services who can help you

Please note that this is not a full list of all the support that is available. For more information about what is available, please contact any of the agencies shown.

Who I am looking for Where they are How I can contact them When they are open  01776 705907 32 Charlotte Street, Stranraer Addaction  http://www.addaction.org.uk/default.asp Mon to Fri 9am - 5pm. DG9 7EF  [email protected] Alcohol and Drugs  01776 702626 32 Charlotte St, Stranraer Support, South West  http://www.adssws.co.uk/ Mon to Fri 9am - 5pm. DG9 7EF Scotland  [email protected]  01776 700973 2 Back Rampart, High Street, Apex Scotland  http://www.apexscotland.org.uk/ Mon to Fri 9am - 5pm. Stranraer DG9 7LW  [email protected] Bank of Scotland, Mon, Tues, Thurs & Fri 9.15am - 4.45pm, Basic bank account:  01988 402386 21 North Main Street, Wed 10am - 4.45pm. Closed for lunch Wigtown  http://www.bankofscotland.co.uk/ Wigtown DG8 9HL 12.30pm – 1.30pm. Basic bank account: Bank of Scotland, 2 High Street,  01988 700707 Thur 9.15am – 12.30pm and 1.30pm - Port William Port William DG8 9SL  http://www.bankofscotland.co.uk/ 4.45pm.

Bank of Scotland, Mon, Tues, Thurs & Fri 9.15am - 4.45pm,  01671 402262 37 Albert Street, Wed 9.30am - 4.45pm. Closed for lunch  http://www.bankofscotland.co.uk/ Basic bank account: Newton Stewart DG8 6EF 12.30pm – 1.30pm. Newton Stewart Royal Bank of Scotland,  01671 402061 Mon, Tues, Thurs & Fri 9.15am – 5pm, 40 Victoria Street,  http://www.rbs.co.uk/personal.ashx Wed 9.30am – 5pm, Sat 9am – 12.30pm Newton Stewart DG8 6BZ Bank of Scotland, Mon, Tues, Thurs & Fri 9am - 5pm  01776 802521 64-66 George Street, Wednesday 9.30am - 5pm, Sat 9am –  http://www.bankofscotland.co.uk/ Stranraer DG9 7JN 1pm. Royal Bank of Scotland,  01776 706262 Mon, Tues, Thurs & Fri 9.15am – 5pm, 15 Bridge Street, Basic bank account:  http://www.rbs.co.uk/personal.ashx Wed 9.30am – 5pm, Sat 9am – 3pm. Stranraer DG9 7JA Stranraer Santander, 30 George St,  0845 765 4321 Mon – Fri 9am – 5pm, Sat 9am – Stranraer DG9 7RL  http://www.santander.co.uk/ 12.30pm. Mon, Tues 9:30am – 4pm, Wed 10am – TSB Bank, 21 Castle Street,  01776 299 998 4pm, Thurs 9.30am – 5.30pm, Fri Stranraer DG9 7RR  http://www.tsb.co.uk/ 9.30am – 5pm. 01776 707440 Stranraer Library,  [email protected] 2-10 North Strand Street, Tues – Thur 9am – 3pm.  [email protected] Community Learning & Stranraer DG9 7LD

Development South Machars Community  01988 500364 / 5 Centre, Castlehill, Mon – Thur 9am – 5pm.  [email protected] Whithorn DG8 8PN Douglas Ewart High School, 01671 404756 Community Learning &  Corsbie Road, [email protected] Mon – Thur 9am – 5pm. Development  Newton Stewart DG8 6JQ

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Who I am looking for Where they are How I can contact them When they are open Criminal Justice, 39 Lewis Street,  01776 706167 Dumfries and Galloway Mon to Fri 9am - 5pm Stranraer DG9 7AD  http://www.dumgal.gov.uk/index.aspx?articleid=2143 Council Millennium Centre,  01776 705645 DG Voice 75 George Street,  http://www.dgvoice.co.uk/ Mon to Fri 9am - 5pm Stranraer DG9 7JP  [email protected] Mon to Fri 9am – 5pm 23 Lewis Street, and also Mon 5pm – 7pm and Sat Stranraer DG9 7AB 9.30am – 12.30pm. South Machars Community Tues10am – 1pm. Centre, Castlehill, By appointment only. Dumfries and Galloway Whithorn DG8 8PN  0300 303 4321. Telephone advice Mon to Fri 9am -7pm Citizens Advice Machars Action Group,  www.dagcas.org st rd 1 & 3 Mon 10am – 12.30pm. Service 26 Main Street,  [email protected] By appointment only. Wigtown DG8 9EH Mon 10am – 1.00pm (General), Wed Newton Stewart Library, 11am – 1.00pm (Homelessness), Fri Church Street, 1.00pm – 4.00pm (Debt). Newton Stewart DG8 6ER By appointment only.  01387 734000 Dumfries and Galloway Bankend Road,  www.dumgal.ac.uk Monday to Friday 8.45am – 4.30pm College Dumfries DG1 4FD  [email protected] Dumfries and Galloway  01387 254624 Old Assembly Close, Multicultural  http://www.dgma.org.uk/ Monday to Friday 1pm to 5pm. Irish Street, Dumfries DG1 2NP Association  [email protected] Employability and Park Children’s Service Centre,  01776 889472 Skills, Monday to Friday 9am - 5pm Ashwood Drive, Stranraer  http://www.dumgal.gov.uk/yourfuture Dumfries and Galloway By appointment only. DG9 7NW  [email protected] Council Financial Inclusion and Stranraer Library and Customer  030 33 33 3008 Assessment Team, Service Centre,  http://www.dumgal.gov.uk/index.aspx?articleid=1633 Mon to Fri 9am - 5pm. Dumfries and Galloway North Stand Street,  [email protected] Council Stranraer DG9 7LD Furniture project - The  01776 707 375 Hillside Drive, Furniture Project  http://www.furnitureproject.org.uk/ Mon to Sat 9am - 5pm Stranraer DG9 7PW (Stranraer) Ltd  [email protected]  0808 808 2282 Home Energy Scotland Online Mon to Fri 8am - 8pm, Sat 9am - 5pm.  http://www.greenerscotland.org/warm-homes Homeless team, Council Offices,  030 33 33 3000 Dumfries and Galloway Ashwood House, Sun Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1613 Mon to Fri 9am – 5pm. Council Stranraer DG9 7JJ  [email protected] Child Benefit Office  0300 200 3100 PO Box 1  https://www.gov.uk/government/organisations/hm-  HMRC (Her Majesty’s Newcastle Upon Tyne revenue-customs/contact/child-benefit  Revenue and NE88 1AA Mon to Fri 8am – 6pm.  Customs)  0345 300 3900 Tax Credit Office  https://www.gov.uk/government/organisations/hm- Preston PR1 4AT  revenue-customs/contact/tax-credits-enquiries

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Who I am looking for Where they are How I can contact them When they are open  01387 244327 Young People's Substance  http://www.nhsdg.scot.nhs.uk/Departments_and_Service Service, Ladyfield Offices, Issu18  s/Child_Health_Services/Child_and_Adolescent_Mental Mon to Fri 9am - 5pm. Glencaple Road,  _Health_Services_CAMHS Dumfries DG1 4TE  [email protected] 01387 262721 or 07908 852990 Lowland Training, Moss Park,  http://www.lowlandtraining.co.uk/ Barrachan,  Mon to Fri 9am – 5pm. IT centres: Newton [email protected] or Newton Stewart DG8 6NH  Stewart [email protected] Newton Stewart Library,  01671 402442 Mon 9am – 4pm, Tues & Thur 10am – Church Street,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 6pm, Wed 9am – 1pm, Fri 10am – 4pm, Newton Stewart DG8 6ER  [email protected] Sat 10am – 1pm.  07585 714319 IT centre: Sandhead Sandhead Learning and Internet  www.sandheadlearning.co.uk Mon to Thurs 10.30am – 12.30pm. Centre, Sandhead DG9 9JF  [email protected] Stranraer Library and Customer  01776 707400 Mon 9am – 6.30pm, Tues & Wed 9am – Service Centre,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 5pm, Thurs 9am – 6.30pm, Fri 9am – North Stand Street,  [email protected] 4pm, Sat 10am – 1pm. Stranraer DG9 7LD  0800 011 3447 or 0845 606 3447 Mon, Wed & Thur 9am - 1pm, Tues & Fri IT centres: Stranraer DGHP, 80 Ashwood Drive,  https://www.dghp.org.uk/ 1pm – 5pm. Stranraer, DG9 7PF  [email protected] By appointment only Jobcentre Plus,  0345 604 3719 Mon, Tues, Thurs and Fri 9am - 5pm. 12 St. John Street,  www.gov.uk/dwp Wed 10am – 5pm. Stranraer DG9 7EL  01988 700406 Port William Library, Main Mon 10am – 1pm, Tues 4pm – 7pm, Fri IT centre: Port William  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Street, Port William DG8 9JQ 2pm – 5pm.  [email protected]  01988 500406 Whithorn Library, St John Tues 10am – 1pm, Wed 2pm – 6.30pm, IT centre: Whithorn  http://www.dumgal.gov.uk/index.aspx?articleid=1383 Street, Whithorn DG8 8PF Thurs 2.30pm – 5pm, Fri 5pm – 7pm.  [email protected] Wigtown Library,  01988 403329 Mon & Tues 10am – 5pm, Wed 2pm – IT centre: Wigtown Wigtown County Buildings,  http://www.dumgal.gov.uk/index.aspx?articleid=1383 7pm, Thur 10am – 1pm, Fri 1p – 4pm, Wigtown DG8 9JH  [email protected] Sat 10am – 1pm. 12 St. John Street,  0345 604 3719 Mon, Tues, Thurs and Fri 9am - 5pm. Jobcentre Plus Stranraer DG9 7EL  www.gov.uk/dwp Wed 10am – 5pm. 01671 402548 NHS Specialist Drug Masonfield Centre, Newton  http://www.nhsdg.scot.nhs.uk/Departments_and_Service and Alcohol team - Stewart Health Centre, Monday to Friday 8.30am – 5pm.  s/Alcohol_and_Drug_Service/Alcohol_and_Drug_Servic Adults Creebridge DG8 6NR e-Home  030 33 33 3006  Housing Benefit and Council Tax Reduction Stranraer Library and Customer  http://dumgal.gov.uk/index.aspx?articleid=1640 Revenues and Mon 9am – 7pm, Tues & Wed 9am – Service Centre,  Benefits Online Benefits, Dumfries and 5pm, Thurs 12 noon – 8pm, Fri 8am – North Stand Street,  www.dumgal.gov.uk/benefits Galloway Council 4pm, Sat 10am – 1pm. Stranraer DG9 7LD  Benefit Contact Form (Online)  http://dumgal.gov.uk/index.aspx?articleid=11165  [email protected] 

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Who I am looking for Where they are How I can contact them When they are open  030 33 33 3007 Stranraer Library and Customer  Crisis grants Scottish Welfare Fund, Mon 9am – 7pm, Tues & Wed 9am – Service Centre,  http://www.dumgal.gov.uk/index.aspx?articleid=12036 Dumfries and Galloway 5pm, Thurs 12 noon – 8pm, Fri 8am – North Stand Street,  Community Care grants Council 4pm, Sat 10am – 1pm. Stranraer DG9 7LD  http://www.dumgal.gov.uk/index.aspx?articleid=13713  [email protected] Social Services, Council Offices,  030 33 33 3001 Dumfries and Galloway Ashwood House, Sun Street, Mon to Fri 9am - 5pm.  http://dumgal.gov.uk/index.aspx?articleid=2067 Council Stranraer DG9 7JJ Soldiers, Sailors and  01776 705257 Airmen’s Families Not available Not available  https://www.ssafa.org.uk/ Association (SSAFA)  01776 706911 25 Hanover Square, Stranraer Credit Union  http://www.stranraercreditunion.org.uk/about_us.html Tues to Sat 12 noon - 3pm. Stranraer DG9 7AG  [email protected]  030 33 33 3000 Ailsa House, Sun Street,  http://info.dumgal.gov.uk/tradingstandards/Home/Consumer?Le Trading Standards ngth=4 Mon to Fri 9am - 5pm. Stranraer DG9 7JL   [email protected]  01776 700666 32 Harbour Street, Turning Point  www.turningpointscotland.com Mon to Fri 9am – 5pm Stranraer DG9 7RD  [email protected]

 01387 266888 Mon10am - 4pm & Fri 10am - 2pm. 63-65 Friars Vennel, Welfare Rights  http://www.welfarerights.net/home.php Tues, Wed & Thur 10am - 4pm phone Dumfries DG1 2RQ  [email protected] calls only.  01671 402403. Phone 01776 703104 24 hours. 100 Queen St,  http://www.scottishwomensaid.org.uk/ Mon to Fri 9am – 4.30pm. Newton Stewart DG8 6JW Wigtownshire  [email protected] Women’s Aid  01776 703104. Phone 24 hours. 22 Bellevilla Road,  http://www.scottishwomensaid.org.uk/ Mon to Fri 9am – 4.30pm. Stranraer DG9 7HE  [email protected]

Contact details and opening times may be subject to change.

Please check before you attend.

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