Business Guide & Directory 2018-19

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London Borough of Richmond upon Thames Business Guide & Directory 2018-19

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3038375 Creating a modern built environment for the people of Richmond in partnership with

www.willmottdixon.co.uk local businesses.

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02.03.18 80mm ROP 3038743 1st 180mm Illustrator CS2 RIC_308411 BestLH results Full Colour Yes Your #1 choice in over a decade for education 2 and training 99% programmes for 16-18 years olds and adults including pass rate for all Level 3 vocational apprenticeships, A Levels, vocational, adult, Access to HE courses and Higher Education. (2017) To ﬁnd out more, please visit More than 8/10 employers are satisﬁed with our service (FE Choices 2016)

Richmond upon Thames College | Egerton Road A Levels ● Vocational ● Apprenticeships ● Adult Courses ● Access to HE ● Higher Education Twickenham | Middlesex | TW2 7SJ | 020 8607 8000 3038615

3038743 London Borough of Richmond upon Thames Business Guide & Directory 2018-19 3

Published by: Burrows Communications Limited ! Cantium House, 2nd Floor, Railway Approach, Wallington SM6 0DZ i 020 8773 3000 Y 020 8669 0301 z [email protected] r www.burrows.co.uk

Please note: This publication is wholly or partially funded by the advertisers herein and the publisher. It is provided at no charge to the council. All information/fact g Richmond upon Thames given/stated, are correct at the time of printing. nightlife

Our Advertisers: We gratefully acknowledge the support of all the firms whose advertisements appear in these pages. Without their help we would not be able to produce this Business Directory. As a reciprocal gesture we have pleasure in drawing the attention of our readers to their announcements, but wish f Richmond Riverside to make it clear that Richmond Borough Council cannot accept any responsibility for their products or services advertised. g One of the statues outside Please contact us if you need this in Braille, large Twickenham Stadium print, audio tape or would like further information. ! Economic Development, Civic Centre 44 York Street, Twickenham TW1 3BZ i 020 8891 1411 i Text phone 020 8831 6001 r www.richmond.gov.uk 13.05.18 166mm ROP 3038811 2nd 180mm Illustrator CS2 RIC_308411 LH/LH Full Colour Yes

4 We create and innovate via research and collaboration

We understand the realities of the business world – if you want results: we can help

Work with us Kingston University is a vibrant, modern, diverse and supportive university We can help you develop a new product, – Expert advice on research, consultancy, business based across four campuses located in Kingston upon Thames. development and how to access grants and funding – Business support, networking and knowledge exchange We create The University is also a growing force in research and a pioneer in - Kingston University is open for business. opportunities entrepreneurship and aims to develop potential, transform lives and improve and innovate the world around it. It does this through a creative approach to education that – Access to our industry standard facilities and resources has practical outcomes benefitting people and communities. Through a variety – Bespoke workforce professional development courses of individual cutting-edge projects and the development of multi-disciplinary graduates work with a variety of tailored to your requirements via research centres of research excellence, the University has made significant strides in organisations from start-ups to large and collaboration creating a broad range of industry-acclaimed research. corporates across all markets, including the Kingston University plays an active role in nurturing innovation and enterprise. kingston.ac.uk By producing applied research, developing technology transfer and sharing [email protected] knowledge, it has become a driving force in forging strong links between Interested? KingstonRBI RBI enquiries: +44 (0) 20 8417 3045 education and the business community. Alternatively call us: the Research, Business and Innovation team on: +44 (0)20 8417 3045 Find us on: 4 3038811 Contents

e Teddington Lock sign 07 I Foreword 09 I Local Development Framework map 10 I The best place in London for your business 13 I Our communities 19 I Training and development 20 I Employing people with disabilities 21 I Apprenticeships 22 I Caring for people 23 I Doing business with Richmond Council 24 I Council services for business 28 I Local support for existing and start-up businesses 32 I National support for business

To search 1,000s of local businesses go to g Fallow deer in Richmond park r www.itslocalrichmond.co.uk For more information see Inside Back Cover

Sunken Gardens at Hampton Court d 26.09.17 80mm ROP 3038307 2nd 87mm Illustrator CS2 RIC_308411 LH/LH Full Colour Yes 13.05.18 166mm ROP 3038811 2nd 180mm Illustrator CS2 RIC_308411 LH/LH Full Colour Yes 13.10.17 80mm ROP 3038334 3rd 87mm Illustrator CS2 RIC_308411 KA/KA/KA Full Colour Yes

RECOVERED 6 MATERIALS Taking care of your recycling and waste RECYCLING From paper to plastics, we buy and sell hundreds of thousands Veolia is proud to manage Richmond’s recycling and waste collections. We create of tonnes of materials each year, meaning we can offer some of We are committed to improving the communities in which we the best prices on the market. We currently work with London operate in, whether through jobs and training for local people Borough of Richmond upon Thames Council and intend to or with funding through the Veolia Environmental Trust. This commitment is reﬂected in Veolia receiving the UK’s most continue supporting paper recycling within the area. prestigious business accolade of a Queen’s Award for Enterprise and innovate in Sustainable Development, as well as achieving 4 Stars in Aston House, 3 Springfield Industrial Estate Business in the Community’s Sustainability Index. Newport, Shropshire TF10 7NB For more information about us visit: Resourcing the world 01952 811121 [email protected] www.veolia.co.uk or www.veoliatrust.org via research www.newportpaper.com You can also follow us on Twitter at: twitter.com/veoliauk and collaboration 3038307 3038334

We understand the realities of the business world – if you want results: we can help

3038811 Foreword

In such uncertain times it is greatly We work hard to help maintain this success build on, alongside the council’s own efforts encouraging to see the Richmond upon through a business support programme that to put digital at the heart of all we do. Our Thames business community continuing to helps ensure new and growing businesses are programme of support for business includes a thrive. Consistently high levels of self- equipped to compete - the borough can boast range of opportunities to help new enterprises employment and a particularly high proportion one of London’s highest first-year business to become established, and for established of micro-enterprises help characterise the survival rates at over 94%. businesses to grow. We’re also continuing to borough’s economy. In fact, there are 20% support the borough’s vibrant visitor economy more of these smallest of businesses in the Likewise with our town centres – an aspect - a unique and defining characteristic that borough than five years ago, providing most of the borough that residents always tell us supports a key part of our economy and of the borough’s growth in enterprises. Not they value highly. Our programme of work to enhances our residents’ quality of life. The enhance our town centres has recently seen only does this illustrate the strength in depth Richmond Card business’ offers scheme Hampton Hill High Street benefit from major of the borough’s entrepreneurial spirit, it – which provides a free platform for local improvements and we continue our work to also helps to make for an agile and resilient business promotion – is now also available to define Twickenham riverside’s future with local economy. the local community. We’ve supported the borough visitors, expanding the audience for initiation of a new Business Improvement participating businesses further. This is only part of the story though, with a District in Richmond in 2017, providing the 15% growth of companies employing 10-49 town centre with a platform for businesses to The borough was recently acknowledged employees over five years, underlining the define and lead their own agenda for success. as the capital’s happiest to live. I encourage borough’s credentials as a good place to you all to take advantage of the support grow. It’s not surprising that Richmond upon We’re not a Council that rests on our laurels provided through the council to help you Thames is rated as one of the country’s most though. The emergence of a particularly with your business, so that together we can competitive business locations, ranked at strong tech sector in the borough in recent also maintain its reputation as great place 14th in the UK in 2016, up from 15th in 2013. years highlights a key opportunity for us to to work, visit, study and do business.

e Councillor Geoff Acton, Cabinet Member for Business, Economy and Employment

Paul Martin d Chief Executive 14.09.17 37mm Top right of page 3038301 1st 87mm Illustrator CS2 RIC_308411 KA Full Colour Yes 29.08.18 80mm ROP 3039021 2nd 97mm Illustrator CS2 RIC_308411 KA/KA Full Colour Yes

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WWW.THELEGALPARTNERS.COM

UK Trade C ONSTRUCTION 31.08.17& Investment 80mm ROP HR3038279 Law & Mediaǎon for HR Directors 1st Member of the UK Advisory Network 180mm Illustrator CS2 8 BuRIC_30841siness Law1 for CEOs & CFOs KA 5 Kew Rd I Richmond Full Colour Yes Call us for a free consultaìon 020 3755 5288 Our clients include Councils, NHS Trusts, English Heritage, Architects etc. Maintaining close contact with each and 3038301 every client throughout their project ensures that the final result meets expectations. 0203 719 3735 Marble Hill 07763 405783 Our team consists of all of the trades required to complete Chartered Certi ed Accountants & Tax Advisers a construction project from start (initial groundwork) Sole Traders I Self Employed I Limited Companies to finish (decorating & finishing). Partnerships I Trust I Charities Bookkeeping, VAT, Accounting, PAYE, Tax Returns, Tax Planning and Capital Gains www.kaconstruction.co.uk 193 Richmond Road, Twickenham TW1 2NJ 01932 771080 I [email protected] E: [email protected] www.marblehillaccountants.co.uk 3038421 3039021

Woodstock House Cruckton Hall

Woodstock House is an independent special school providing exceptional Cruckton School offers education on a residential or day basis to boys aged residential care and award-winning education for children and young people 7-19 years who have been diagnosed with an Autistic Spectrum Disorder. aged 8 to 19 with severe and complex learning disabilities, autism, global The school specialises in educating boys with Asperger’s Syndrome and developmental delay and associated challenging behaviour. associated co-morbid presentations, vulnerabilities and/or challenging behaviours. We offer individual personalised education programmes based on the National Cruckton Hall aims to provide a warm, structured, caring learning environment in Curriculum and incorporating a wide range of therapeutic input, such as Speech which each student feels safe and secure, can succeed, is treated as an individual and Language Therapy, Occupational Therapy (Sensory Integration), Aromatherapy, and is able to develop skills and talents needed to become an active participant in, Music Therapy and Educational Psychology. and a positive contributor to, society. Many of our young people stay with us into adulthood, our adult homes Placements may be on a day basis or weekly, termly or full 52 week residential providing them with a safe and consistent environment. basis. We are also able to provide respite care.

T: 020 8335 2570 • F: 020 8335 2571 T: 01743 860206 • F: 01743 860941 Kisimul School Woodstock House, Cruckton Hall School, Cruckton, Shrewsbury, Woodstock Lane North, Long Ditton, Surrey KT6 5HN Shropshire SY5 8PR

Please visit our website at www.kisimul.co.uk or email us at [email protected]

3038279 Local Development Framework Map

LOCAL PLAN KEY DIAGRAM

Metropolitan centre Major centre District centre Local centre Neighbourhood centre Parades of local importance Built up areas Open land Area deficient in public open space River corridors Sites with potential for change Sites with employment Primary road Strategic road Railway station borough boundary Other borough boundaries Best place in London for your business

Spanning both banks of the River Thames, Many of these enterprises are home-based. These are business services, tourism, retail, with over 21 miles of riverside and an area of This has advantages in terms of flexibility, education and creative industries, in sector 5,095 hectares (14,591 acres), the borough of entrepreneurship, resilience during recession, size order. Business services alone provide Richmond upon Thames provides an enviable retention of local spend and job creation. With 3 out of every 10 local jobs, including legal, place to live, and a healthy and resilient low levels of crime, the borough is also one of accounting, consulting and call centres. economic environment. London’s safest boroughs, adding to its appeal The visitor economy supports around 12% for residents and workers. of jobs with retail providing approximately The population of over 195,800 consistently 10%. The borough is also increasingly exceeds London and UK averages in recognised as a centre for tech and education, skills and training, having one of internet-based commerce, hosting many the country’s highest proportions of residents Skills And small firms but also major enterprises such with degree level qualifications or higher. Employment as eBay, PayPal and NotOnTheHighStreet.com At £743, Richmond residents’ gross weekly earnings in 2017 were 34.5% above the Over two thirds (68.5%) of the borough’s Local businesses are also well-provided national average and 13.5% above London. residents hold at least a degree or equivalent, with labour from outside the borough: about 68% greater than the British average and half of the borough’s workers commute Studies have identified that the borough 25% over that of London. from outside, particularly from Hounslow, has the country’s highest density of tech Kingston and Wandsworth, especially for employment and the third-highest level 77% of residents are ‘economically active’ jobs in retail, leisure and tourism and of small enterprises using the internet – either in work or looking for a job. This administrative roles. High levels of self- to do business. compares to 78% in Great Britain. The employment and strong projected growth borough stands out as a place with high in key employment sectors, mean that the The borough’s great hotels and proximity to levels of residents employed in professional, borough’s economy is particularly resilient. both central London and Heathrow Airport managerial and technical occupations. all help to make business easier and more 71.5% of residents work in these fields, cost effective. compared to 55% in London and 45.5% Tourism in Great Britain. Richmond upon Thames is characterised Richmond upon Thames is a beautiful place by the extent of its small and micro-sized to live, work, study and visit. The borough is business community; as of 2016 the borough Unemployment in the borough is historically full of attractions, has a rich history and is had an estimated 13,210 VAT or PAYE low, 1.3% of the borough’s working age home to some of the country’s’ most registered businesses, 92.9% of which have population were claiming out-of-work important cultural and sporting venues. 9 employees or fewer. 124,900 people of benefits in September 2017, compared to working age live in the borough, and there 2.2% in London and Great Britain. The Borough of Richmond upon Thames is are a total of 102,000 jobs in the borough, home to world famous attractions including including the self-employed. In fact, self- Around 23% of jobs in the borough are the Royal Botanic Gardens in Kew and employment is one of the borough’s defining provided by just 40 employers. The largest Hampton Court Palace. London’s largest Royal economic features: an estimated 14.7% of employment sectors in the borough are Park - Richmond Park - and over 160 parks, residents are self-employed, compared to in those areas where significant growth commons and woodlands, help to attract 13.6% in London and 10.6% in Great Britain. is projected. millions of visitors every year. 11

A host of historic houses and hidden gems are located near to the most beautiful stretch of the River Thames. During the summer, there is a regular boat service from Central London up to Hampton Court Palace which passes Marble Hill House and Ham House and Gardens.

The borough is proud of its history and heritage which includes many famous residents such as Alexander Pope and JMW Turner, as well as being a favourite royal retreat, hosting Elizabeth I, King Henry VII to name just two.

The Twickenham Stadium, home to England Rugby, attracts up to 82,000 visitors per match g Richmond upon Thames and has the newly open Twickenham World by night Rugby Museum & Stadium Tour.

The borough of Richmond has a varied and rich musical heritage which began over 60 years ago. Eel Pie Island in Twickenham hosted emerging superstars such as The Rolling Stones, Eric Clapton, Rod Stewart and e Richmond Riverside by night many more. Visitors can still enjoy live music © Jon Raffoul Photography at the Crawdaddy Club, Eel Pie Club and Bull’s Head and revisit this heritage at the Eel Pie Island Museum in Twickenham. Richmond Theatre d In addition, the Orange Tree Theatre - the only theatre in the round in London - was voted London’s most Welcoming Theatre 2017 at the UK Theatre Awards.

Richmond upon Thames is only 20 minutes from the centre of London and is easily accessible via train, tube and bus. 12

The VisitRichmond Information Kiosk at Richmond Station is open 7 days a week offering visitors and locals information on what there is to see and do in Richmond upon Thames.

Richmond Council recognises the substantial economic benefits that tourism brings to the area and has a dedicated Tourism & Marketing Manager working to promote the borough. z [email protected] r www.visitrichmond.co.uk L Visit Richmond, Surrey @Visit_Richmond1

Twickenham Station g (under development)

Twickenham Stadium d Our communities

A wide variety of towns and neighbourhoods help to define and provide character to the borough.

The borough has a significant local economy, with a high proportion of small independent businesses serving local residents and other local businesses.

The borough’s main and local centres have an important role, providing shops, services, leisure, employment and housing opportunities as well as being a focus for community life. The council’s strategy seeks to concentrate g Richmond Park major business, commercial activities and in the summer higher density residential development in its main centres to help to protect and strengthen them.

Richmond and Twickenham are the largest and most accessible centres, providing a range of business services and employment, as well as shopping opportunities. Richmond e Boating on the Thames in particular has a significant shopping role. The other three ‘district’ centres of Teddington, Whitton and East Sheen have an The council’s plans to develop a new focus for planning application. Latchmere House in important role in meeting local needs and Twickenham at Twickenham Riverside are Ham/Kingston and the Teddington Studios site the strategy is to maintain and support well advanced. are being redeveloped for housing. Kneller their retailing and employment bases. Hall in Whitton is subject to work to create a In Mortlake, the former Stag Brewery site planning brief for future development and Richmond, Whitton and Twickenham have all provides a major opportunity to create a Richmond Station also provides major new heart for the community. Working with benefitted from transformational improvements redevelopment potential. to the public realm during the last few years. developers, the desire is to provide a new recreational and living quarter with a mix of In Twickenham, this builds on the Area commercial uses, improving access to the Many local areas have town centre managers Action Plan developed by the council to river, in line with the council’s Publication and traders’ associations that work to maintain provide a framework for its development. Local Plan Site Allocation and the site brief. busy and attractive high streets and local Key sites in the town are at various stages of A major scheme for Ham Close is subject to parades. The following sections introduce redevelopment, including Twickenham Rail consultation. Consultation on detailed design these areas and provide contact details for Station and Richmond upon Thames College. continues later in 2018 to inform a subsequent their representatives. 14

Barnes The Barnes Town Centre Manager, Emma Robinson, works as part of the Barnes East Sheen & Barnes was once named as “one of the top Community Association, a local charity run by Mortlake (SW14) ten places we love to visit across this great its members for the benefit of all who live in land” by Which? Holiday Guide. It has a East Sheen, also known as Sheen, and Mortlake Barnes. Emma works closely with the Barnes together form a leafy, family-friendly suburb unique ‘urban village’ feel to it and yet good Town Team, which is made up of retailers, which is the eastern gateway to the borough. transport connections into and out of London. businesses, residents and community groups, The area affords easy access to Richmond Park Barnes has a fascinating mix of unusual to make sure that the area is an attractive and the River Thames, Mortlake being the gift, clothes and food shops interspersed destination for locals and visitors with a wide closest train station to the park. Sheen’s town with award-winning cafés and restaurants, range of shops and something for everyone to do. centre is arranged along Upper Richmond river walks and pubs, and a village duck Road West and Sheen Lane. This thriving high pond. The recently launched circular Barnes i 07801 575 431 street has a diverse range of popular and Trail, designed to show the best of the area, z [email protected] award-winning independent and mainstream is not to be missed. r www.barnes-ca.org boutiques and shops, local pubs, restaurants, cafés and delis. Mortlake is a largely residential historic part of the borough, particularly known for its Stag Brewery site, pubs and the finishing line of the Oxford & Cambridge University Boat Race. It is also the burial place of the Victorian explorer Richard Burton.

The East Sheen Business & Retail Association (ESBRA), chaired by local business owner Jackie Upton, works with the community on local issues and new and exciting projects to keep the area thriving for all to enjoy. z [email protected] r www.eastsheenvillage.co.uk Barnes g g Mortlake local businesses East Twickenham East Twickenham has a thriving shopping parade on the Richmond Road which is well supported by the Business Association. There is a strong community spirit in the area with the East Twickenham Summer and Christmas Church Street café, Fairs taking place in Cambridge Gardens, and Twickenham d the action-packed community centre of the East Twickenham Neighbourhood Association. 15

A highlight of this year was the building of a Hampton Hill co-operative approach and support for the memorial beside the river to the 6,000 WW1 local shops and engaging local residents and Belgian Refugees who made East Twickenham Hampton Hill is a bustling little high street businesses. The Association has a healthy “The Belgian Village on the Thames”. bordered by Bushy Park. It has many membership of over 60 – and growing. independent specialist retailers. The thriving i 020 8892 0906 café culture, local greengrocer, traditional The Association’s logo incorporates a bridge z [email protected] bakery, post office, two pharmacies and to symbolise the bringing of the village various small supermarkets provide all the 1 search together in a place that is attractive both to essentials and more for suburban village life. shoppers and businesses. Easttwickenhamtradersassociation For up-to-date information on what is happening at Hampton Hill, follow the town on Twitter or i 020 8898 3327 have a look at their website. z [email protected] Ham & Petersham L @lovehamptonhill r www.hamptonvillage.org.uk Ham & Petersham is a quiet residential area r www.lovehamptonhill.com on the Surrey side of the river between central Richmond and Kingston. Bordered by Richmond Park to the East and the Thames to the West, Hampton Wick it has a semi-rural feel with an above average Hampton Village The riverside village of Hampton Wick is amount of open public spaces. Ham House is Hampton Village is a small residential area bounded on three sides by the River Thames, a favourite National Trust property with both ideally located along the River Thames. It is a Hampton Court Palace Park and Bushy Park. residents and locals. The parade of shops and great place to spend the day browsing the This small community has a real sense of identity – and plenty of pubs, restaurants and services on the main road near Ham Common is variety of shops, walking along the river or cafés! Hampton Wick offers a wide variety of well supported and covers just about every need Bushy Park. quality local shops and services, and the area of the local community. The parade hosts a Hampton Village Traders’ Association is also well served by hotel accommodation busy market on the first Saturday of the month. was formed to celebrate the thriving village providers. The area is becoming a specialist r www.hamparademarket.org community and promote a positive, shopping destination for high intensity sports such as cycling and running.

e Ham local businesses The Hampton Wick Association stages local events to promote business and runs the Hampton Wick Directory website, which brings all the local shops and services to one place with free listings, providing a useful resource for people living and working in the area.

More information is available by contacting: z [email protected] r www.hamptonwick.org.uk 16

Richmond e Richmond Station Richmond is a beautiful historic town and its excellent transport links make it an attractive location for a wide range of businesses. It is the gateway to many of the borough’s tourist attractions, including Richmond Park, little lanes, unique independent shops and excellent leisure and cultural activities which attract thousands of visitors. f St Margarets

Kew When you arrive at Kew Gardens station, you Richmond Riverside d are greeted with one of the most attractive small shopping areas in London. A wide range of independent shops, restaurants and cafés sit in the heart of the village, providing a wonderful selection of unusual gifts and culinary delights. Visitors love this intimate and friendly corner of West London. r www.kewvillage.org

St Margarets produces the ‘My St Margarets’ magazine. The unique and vibrant area of St Margarets is Strawberry Hill The Association uses its ‘Heart’ logo as a dominated by independently owned businesses Strawberry Hill is an attractive riverside that are built on traditional values of service, means of promoting a local shopping initiative location in a ‘leafy’ residential pocket of quality and innovation. –‘shop with the heart’. Richmond upon Thames. The area has a mix of Contact the Assistant Adam Tocock on The St Margarets Traders’ Association is run large older homes, twentieth century in-fill by a committee of members representing z [email protected] houses and flats and local shops and is well over 60 local businesses, and aims to promote r www.mystmargarets.com connected through its rail station and close and protect a unique and vibrant shopping proximity to Twickenham. Strawberry Hill mystmags area. The association actively promotes St f House provides a historic experience for Margarets through its online presence, and L @mystmgrts visitors, being one of the finest examples of 17

Georgian Gothic Revival architecture. The minute. South West Train service into workers. The Society liaises closely with village is also home to St Mary’s University Waterloo gives the area good transport other local associations, business and trade College at the heart of the area. links. There are two hotels in addition to groups and organises the annual Village Fair. the Lensbury Club and Conference Centre. There are specialist groups that deal with With Bushy Park an area of Special Scientific transport, parking, flooding, planning, Interest, St Mary’s University and the National conservation, riverside and environmental Teddington Physical Laboratory make Teddington a busy issues such as recycling, rubbish and Teddington is a vibrant, leafy suburb on and vibrant centre. graffiti removal. The Society’s aim is to the north bank of the Thames. The main give Teddington a united voice in anything shopping area runs west from Teddington The Teddington Society was founded in and everything to help business flourish. Lock to the Memorial Hospital, the High 1973 with the aim of making Teddington z [email protected] Street consisting largely of independents a better place to live and work. Corporate and Broad Street of multiples. Close membership consists of over 60 businesses r www.teddingtonsociety.org.uk proximity to Heathrow Airport and a 30 from minor to major, excluding home Teddington Together (formerly Teddington Lights Up) is a voluntary organisation of e National Physical like-minded businesses working together. Laboratory, Teddington It has been working for the local residents and over 200 retail and commercial businesses in Teddington for the past fifteen years. The committee is made up of local businesses sharing their skills to develop and expand the local community’s lifestyle and shopping experience within the town.

Every Teddington business is welcome to be involved. We work in close contact with The Lensbury, The Landmark Arts Centre, The Teddington Society, Totally Locally and other Teddington groups. z [email protected] r www.teddingtontogether.co.uk L @TeddingtonC 18

The Association’s main purpose is to promote stalls. It is considered by many to be the Twickenham Church Street as a sought-after destination in “Jewel in the Crown” of Twickenham and is Twickenham, situated on the Thames opposite the borough for businesses, residents and often the hub of town events. Eel Pie Island, is the second largest shopping visitors. It represents business and traders’ Bruce Lyons – Chairman area in the borough. It is very attractive to concerns and has good links with the council. i 020 8744 0474 families and has excellent transport links into London and to Heathrow Airport. The street is closed to traffic for events z [email protected] throughout the year and for the popular Church Street Association is a collection of alfresco dining during the summer season. independent traders, business service It also holds several very popular events in the Whitton providers, cultural organisations and a Twickenham Festival such as the Church Whitton is a thriving local community, and church in Church Street, Twickenham, with a Street Goes Green event when the street is the town centre is a traditional and authentic membership count of approximately 40 – 45. grassed and there are many horticultural 1930s high street with a healthy mix of quality independent shops, cafés/restaurants, and some quality multiples providing a friendly welcome and personal service.

The Whitton Business Association (WBA) was set up over 25 years ago to assist and promote the 120 Whitton High St businesses and the surrounding shopping parades. The WBA organises and funds the Christmas lights and other local events, including the highly successful Light Up Whitton fun day, enjoyed by around 4,000 people.

The WBA can be contacted via email. g Whitton Town Centre z [email protected] r www.whittontowncentre.co.uk

e Regal House, Twickenham Training & development

St Mary’s University College Richmond d Business School i 020 8240 4000 r www.smuc.ac.uk ! Waldegrave Road, Strawberry Hill, Twickenham, TW1 4SX

Richmond the American International University in London i 020 8332 8200 r www.richmond.ac.uk ! Queen’s Road, Richmond-upon-Thames TW10 6JP

Hawk Training Specialises in work-based training and vocational qualifications and offers a comprehensive range of apprenticeship programmes for people aged 16 and above. i 020 8891 0992 z [email protected] r www.hawktraining.com Colleges, training agencies and the Chamber Richmond upon Thames College of Commerce provide a wide range of support i 020 8607 8000 and courses to meet business and individual learners’ needs. This includes training in r www.rutc.ac.uk general business start up and development ! Egerton Road, Twickenham, TW2 7SJ as well as specialist training in areas such as web development and finance. In addition to Richmond Adult Community College the providers below, this directory includes i 020 8891 5907 contacts for training consultants that can provide business coaching and leadership r www.rhacc.ac.uk development – see section entitled ‘Local ! Parkshot, Richmond TW9 2RE support for existing and start-up businesses’ on page 24. Employing people with disabilities

People with disabilities can make a significant JobCentre Plus contribution to your organisation. They have a wide variety of skills and knowledge that Each JobCentre has a specialist Disability often goes untapped. The council and partner Employment Advisor. These advisors also visit organisations are providing programmes employers that wish to apply for the ‘2ticks that actively encourage disabled people into Disability Employer’ status. employment and training and are always keen The advisor at Twickenham JobCentre Plus to assist employers wishing to recruit from is Chrissie Stanton. this skilled and keen group of workers. If you i 020 8250 4619 have a position for such an employee and would like to know more, please contact the following organisations: Access to Work This government service provides advice, support and grants to help people with Remploy Richmond disabilities or mental health conditions to Works – Supported start work or keep a job. Employment Service i 0345 268 8489 Since October 2013, Remploy, and its delivery z [email protected] partner Twining Enterprise, provided a r www.gov.uk/access-to-work pan-disability supported employment service to borough residents who are actively seeking employment. Remploy and Twining are Richmond AID committed to assisting adults with support needs, to secure and maintain paid A charity providing advice about employing employment in the open labour market. disabled people, making adjustments to the The service is ‘person-centred’, with Remploy work place and carrying out a disability access and Twining supporting people to get ready audit of your premises. for work, find a job and ultimately to help i 020 8831 6070 people achieve sustained employment. z [email protected] Mortlake Business Centre r www.richmondaid.org.uk ! 20 Mortlake High Street, London SW14 8JN i 0300 456 8102 z [email protected] Employing people with disabilities Apprenticeships

Apprenticeships provide one of the most effective ways to develop new talent and fill skills gaps in your business. Apprenticeships can now be undertaken by anyone at any age no matter what their level of experience or prior academic qualifications. Existing staff can also take up Apprenticeships which in some cases can be fully funded by the government. Locally, there are three Apprenticeship providers in the borough that offer vocational pathways and work-based learning qualifications.

Way2Work Richmond upon The National Richmond Council supports Apprenticeships Thames College Apprenticeship and Traineeships through its partner, Delivering structured training programmes Service Achieving for Children (AfC) and its own and support for apprentices. training provider, Way2Work. Employers The NAS has been designed to increase the are fully supported by Way2Work from the i 0208 607 8368 number of apprenticeship opportunities and initial call, creation of the job description, z [email protected] provide a dedicated, responsive service for both employers and learners. and advertising the vacancy through to r www.rutc.ac.uk pre-screening & short-listing candidates, i 08000 150 600 arranging interviews, and training r www.gov.uk/further-education-skills/ apprentices. Way2Work offer Apprenticeships apprenticeships from level 2 to 5 in Business & Administration, Hawk Training Customer Service, IT, Childcare, Teaching Based in Twickenham, Hawk Training is a Assistants, Team Leading, and Management. work-based learning provider delivering The training provider can also advise and apprenticeship and management programmes initiate access to apprenticeship incentives in London and the South East. for employers of all sizes, offer support with the Apprenticeship Levy and also manage i 020 8891 0992 employers’ Digital Apprenticeship Accounts. z [email protected] i 020 8734 3380 r www.hawktraining.com z [email protected] r www.way2work.org.uk Caring for people

Community Safety Partnership The Community Safety Partnership (CSP) is made up of various statutory and other agencies including Richmond Police, Richmond upon Thames Council, and Kingston and Richmond Probation Community Rehabilitation Company (CRC) working together to reduce crime and disorder and the fear of crime within the borough. The Partnership was formed in response to the Crime and Disorder Act 1998.

Community Safety Partnership Team Domestic Abuse: participating businesses and shops who display a sticker to show that the public can i 020 8891 7777 Support and services open to those affected by sit there without having to buy anything. z [email protected] domestic violence. r www.sitstop.co.uk r www.richmond.gov.uk/ 24 hour National Domestic Violence community_ safety_partnership Freephone Helpline: i 0808 2000 247 DisabledGo Anti-Social Behaviour: For more information on domestic abuse DisabledGo is committed to empowering services and further advice: disabled people, with access information on We do not deal directly with the public, but 1,000 venues across the borough on their work with the police and other agencies to r www.richmond.gov.uk/domestic_abuse website and no charge to businesses. The site address high risk problem behaviour. We liaise receives over 80,000 hits a day and is a great with Councillors, MPs, community groups and promotional tool. partners to advise on best practice and ensure SIT STOP that cases are dealt with fairly and effectively i 01438 842 710 through use of the ‘Community Trigger’. The purpose of the SIT STOP scheme is to make life just a little bit easier for those in z [email protected] Community Safety Team need of somewhere to sit down. These people r www.disabledgo.com may be elderly, pregnant, disabled or unwell; i 020 8891 7777 they may have tired feet or be laden down z [email protected] with shopping; or they may just need somewhere to wait for a few minutes. r www.richmond.gov.uk/ This local voluntary group works with anti-social_behaviour Doing business with Richmond Council

The council currently spends over £120 million per annum on a variety of goods, works and services and is keen to work closely with all types and sizes of local businesses, the voluntary and community sector, and social enterprises.

The council has a centralised Procurement Team to purchase goods and services, manage its larger contracts and work more effectively with its commissioning departments. Smaller contracts are generally handled by the Buying Team which also sits within the Central Procurement Team.

If you would like to explore any forthcoming opportunities available through the council, please visit the council’s Procurement webpages where you will find the Contracts Register. The Contracts Register includes a list of all contracts where the total contract value exceeds £5,000.

If you would like any further information regarding doing business with the council, please contact the Procurement Team: i 020 8891 7194 z [email protected] r www.richmond.gov.uk/procurement Council services for business

Economic z [email protected] that you can continue to trade following a disruptive event. Development Team i 020 8891 1411 (Contact Centre) r www.richmond.gov.uk/business Richmond Council’s Economic Development More information about emergency planning Team exists to help promote a thriving is available on the council’s website with a link environment for business and employment to a free business continuity plan writing tool in the borough. This means supporting Business Continuity r www.richmond.gov.uk/ the borough to be an attractive and The Resilience Unit at the council produces business_resilience sustainable place to do business and to plans and procedures to mitigate the effects r www.londonprepared.gov.uk visit. Our current core areas of focus include of any major incident that might affect the support for business start-up and growth, borough and to improve the resilience of the tourism, supporting town centres and area. We recommend that each business Business Information digital enablement. prepares a Business Continuity Plan to ensure Service at the libraries Libraries in the Richmond upon Thames borough offer free access to powerful online business planning resources such as COBRA (Complete Business Reference Adviser) and MintUK. Many of the online reference services can be accessed from home and some only from the library.

The Information and Reference Library offers a designated research space and direct access to business books, directories and trade journals.

The Information and e-Services team can also conduct business research on your behalf using our specialist business eResources to produce reports tailored to your individual needs. Charges apply for this new service. i 020 8734 3308 z [email protected] r www.richmond.gov.uk/richmond_ libraries_business_information.htm 25 Check The Rateable Value Of Your Property This is set by the Valuation Office Agency (VOA) and used by your local council to calculate your business rates bill. You can also: • request changes to property or valuation details if you think they’re wrong • view the valuation details of other properties • challenge the rateable value if eligible Contact the Valuation Office Richmond so for more information about business rates (Wimbledon branch): and to find out your business’ valuation, visit: i 03000 501 501 Library Annexe r www.gov.uk/introduction-to- Richmond Library now offers workspace business-rates/revaluation z [email protected] which is ideal for start ups and small r www.voa.gov.uk businesses in the library annexe. In Quadrant For more information about business Road, less than 5 mins walk from Richmond rates in LB Richmond, you can email: Station, the service provides fast Wi-Fi, print z [email protected] and scanning facilities, breakout space, free Commercial tea, coffee and a bookable meeting room, all Environmental Health in a modern, pleasant and secure environment. Small Business This unit’s role is to improve and enforce Flexibly monthly payments available. standards of food safety and public health for Email for further info and viewings. Rate Relief residents, businesses and visitors to the z [email protected] The Small Business Rate Relief has changed with the new Business Rates. The relief is borough. We aim to protect consumers from r www.richmond.gov.uk/richmond_ offered to small businesses that either have food poisoning and fraud, by inspection of library_venue_hire.htm a property rateable value that is less than premises, advising businesses and, if £15,000, or in some cases, if a small business necessary, enforcing the law. The service also only uses one property. advises on and enforces health and safety law Business Rates to protect the public and people at work. Business Rates are based on the rateable For more information about the Small Business Rate Relief and also several The Commercial Environmental Health Team value of the property, the multiplier and the works to: transitional relief scheme, where it applies. other categories of business rates relief, The Government sets the multipliers from please do check the website to see if you • Inspect local food businesses 1 April each year for the whole of England. are eligible: to enforce hygiene standards The current multipliers are shown on your r www.gov.uk/apply-for-business- • Investigate complaints about bill. These rates have recently changed, rate-relief hygiene or contaminated foods 26

• Check food labelling, descriptions and claims Commercial Waste For more information: • Sample foods to test the quality and safety i 020 8891 1411 and Recycling • Investigate infectious diseases z [email protected] The Council’s commercial waste collection r www.richmond.gov.uk/commercial_ Most food premises need to be registered service is available seven days a week, both as waste_and_recycling with or approved by their local authority. scheduled and one-off collections. They offer More information is available on the the following services: Townmead Road Re-use and Recycling Centre Council website: • Price Freeze for the third year running! in Kew offer facilities for recycling a wide r www.richmond.gov.uk/food_ • Waste collections available 7 days a week hygiene_and_standards variety of materials. There may be some • Recycling collections 5 days a week recyclable materials that you haven’t thought Consumer Protection Contact Information: • One-off collections available of before in addition to the usual. The centre i 020 8891 7994 • Waste transfer notes – no hidden charges also runs a Repaint service, encouraging z [email protected] • Free waste audit and competitive quotes businesses and individuals to donate any leftover paint for redistribution to worthwhile community initiatives. ! Townmead Road (off Mortlake Road), Kew, TW9 4EL i 020 8876 3281 r www.richmond.gov.uk/ townmead_road.htm

Licensing The council is the Licensing Authority for the borough. It administers applications for a range of licences, including the collection of fees, determination of contested applications and enforcement of conditions of licence. Key areas for licensing are those covered by the Licensing Act 2003: alcohol sales, regulated entertainment (after 23:00 and before 08:00 hours) and late night refreshments. It affects pubs, nightclubs, off-licences, restaurants, entertainment venues, hotels and a wide range of other premises selling hot food and alcohol. 27

Some of the other areas for Local Authority the commitments that businesses should give pricing, descriptions, internet sales, safety of licensing are pet shops, animal boarding towards the process. goods, weights and measures, and sales of establishments, riding establishments, age restricted products. gambling premises, street trading (shop front For more information about the Planning and itinerant), scrap metal (collections and Protocol and business planning, use the If your business is based within the London sites licenses), sex entertainment venues, following link: Borough of Richmond upon Thames and you including sex shops and special treatment r www.richmond.gov.uk/home/services/ need advice about trading laws and meeting your legal responsibilities, you can contact premises (beauty and non-medical cosmetic planning/planning_and_business treatments). Administering Temporary Event trading standards for further information Notices is also an important part of our either by telephone or by submitting an Licensing Team’s work. online business enquiry form via the website. Support for A range of business guidance leaflets are also For further details, and information on available from the website which may help street trading licenses, please see the Employees – you with your enquiry. Council’s website: Childcare If your business is more than just local, r www.richmond.gov.uk/business_and_ Richmond Family Information Service street_trading_licences that is you trade regionally, nationally or offers a free telephone and internet service, even internationally, we may both benefit dedicated to providing up to date information Licensing team contact information: from establishing a Home Authority for parents, parents to be, carers and relationship, which enables one local i 020 8831 6455 professionals, to help support children and authority to take a lead in liaising with a i 020 8891 7713 can provide information on parent and business rather than having several local toddler groups, playgroups, day nurseries, authorities advising the organisation. z [email protected] registered childminders, out of school care and holiday play schemes in the borough. More information, including a form for business enquiries, is available on: Planning Contact Details: r www.richmond.gov.uk/home_ Our web pages provide information on both i 020 8547 5215 authority_advice.htm commercial and domestic planning issues. z [email protected] This includes how to submit an application, Trading Standards Contact Information: where to view current applications and how r www.richmond.gov.uk/fis to get advice. i 020 8891 7994 Y 020 8891 7713 It is recognised that obtaining planning Trading Standards – r www.richmond.gov.uk/ advice and ultimately planning permission trading_standards is a complex process, particularly for small help for businesses businesses, who cannot afford specialist The Trading Standards Team advises on and consultants to prepare a planning application. enforces a wide range of consumer/ trader Therefore the Council offers the Planning legislation which relates to the sale and Protocol to help local businesses through the supply of goods and services. This mainly planning process, including information about includes laws which deal with fair trading, Local support for existing & start-up business

Council’s • Digital Customer – ensuring residents and Business businesses are able to access our services business pages by a variety of innovative channels and have Improvement the skills to do so. Information on council services and resources Districts for business, contacts to local business networks, • Digital Borough – working in partnership A Business Improvement District (BID) is details of local grants available and more. with business and others to maximise the a business-led partnership specifically set r www.richmond.gov.uk/business digital opportunities for all. up to improve and enhance a commercial district. They are independent, not-for- You can found out more about profit organisations, governed by a board of our approach to digital at directors from levy paying businesses. There Business Direct are over 250 BIDs in the UK with over 50 in the www.richmond.gov.uk/digital_richmond A quarterly email newsletter focused on r Greater London area. There are two Business providing the local business community Improvement Districts in LB Richmond: with essential local news, information about our services and support available to you (such as service provision updates, consultations, town centre developments, funding opportunities), and ways you can get involved to mutual benefit.

Digital Richmond Richmond Council has an ambition to become truly Digital. In doing so we want to facilitate opportunities for residents, businesses and visitors. This will help ensure our services are as efficient as possible but also help ensure the borough is well-placed to make the most of a digital future. Our strategy ‘Digital Richmond’ has four themes: • Digital First – ensuring the Council places digital at the heart of all that is does. • Digital Connectivity – ensuring we have the right infrastructure in place. 29

Be Richmond BID Contact the BID: Please feel free to contact the BID team at any time; they are there to ROCBaSE (Richmond Richmond BID went live in April 2017 and immediately made an impact by rebranding as help you. Opportunity Centre Be Richmond, launching a high-profile social ! 30 Heath Rd, Twickenham, TW1 4BZ for Business and media campaign and introducing a low-cost i 0203 417 0809 or 07538 059968 Social Enterprise) no-landfill-guaranteed recycling service for z [email protected] Offers unique support for existing and BID members. The purpose of Be Richmond is r www.TryTwickenham.com starting organisations in the form of business to represent Richmond BID stakeholders and ( Opening Hours: Mon – Fri: 09:30-18:00 counselling, mentoring, coaching and training, promote Richmond upon Thames as a great both for members and individual clients. place to live, work and explore. The new Be Attending one of their regular Business Richmond branding is designed to reflect the Business & Planning Seminars could be the first step quality and vibrancy of Richmond upon for those looking for support. Thames and its business offer. Residents i 020 8712 5989 Newsletter For more information on Be Richmond and z [email protected] the BID please contact them: Residents and Businesses are able to find out the latest news and events in the r www.rocbase.org.uk ! Richmond BID Ltd borough thanks to a weekly e-newsletter. Oriel House, Each newsletter will let people know the 26 The Quadrant latest council news, including information Richmond Richmond TW9 1DL on new developments, opportunities to i 020 3846 6358 get involved, council decisions and local Chamber z [email protected] improvement schemes. of Commerce r www.berichmond.london Sign up now to receive the newsletter via Richmond Chamber of Commerce is the email at dynamic and independent business network for more than 5,000 businesses across wide- Try Twickenham BID r www.richmond.gov.uk/newsletter ranging sectors. Predominantly self-funded, Try Twickenham represents over 400 local plus a small council grant, the Chamber’s businesses united under the umbrella of mission is to market, advertise and represent

TryTwickenham.com, a Business Improvement Inward Investment to Government, councillors, MPs, media and District. They focus entirely on creating a The council provides a detailed guide to support businesses. With subsidised weekly thriving business community for the benefit of investment opportunities in the borough, networking, training, mentoring and CSR Twickenham and making the town attractive, including the various industrial sectors social responsibility services, the Chamber’s and local data. safe and welcoming for our residents, visitors principle aim is to increase prosperity and and businesses alike. r www.richmond.gov.uk/why_invest sense of community. 30

The Chamber also delivers established matter experts and business advisers with annual keynote events: the Richmond Start Up Richmond a proven track record in business success. Business Awards at the RFU in November Start Up Richmond can help you to start delivered with The Richmond and and grow your successful business. Since Get in touch to see how Start Up Richmond Twickenham Times; The Richmond launching in 2011, Start Up Richmond has can support you on your business journey. worked with thousands of people to start Entrepreneurs Conference at Richmond Contact: Adult Community College in March; and the and grow their own business; working across meeting with peers at The House of Lords all industries. There’s no greater challenge [ Helen Roberts in December. than building a successful business in a i 0208 133 2954 competitive environment. Start Up Richmond z [email protected] Why not broaden your business network, provides workshops, masterclasses, enjoy the extensive programme of events and networking events and one to one strategic r www.startuprichmond.com services, share your years of experience with business growth sessions and they plug you fledgling businesses and join the Chamber? in to the local entrepreneurial community.

r www.richmondchamberofcommerce. Join the Start Up Richmond community and co.uk/join-the-richmond-chamber- learn from local entrepreneurs, subject of-commerce

Two more great ideas to help support your business.

Richmond Card - Business Offers scheme This Business Offers Scheme provides a simple, powerful and free way to increase your exposure to tens of thousands of customers. Local independent businesses can offer exclusive promotions to Richmond Card holders to encourage them to shop locally. Visitors to the borough can also apply for a Richmond Card to enable access to the business offers.

Businesses can participate by completing a simple online form and accepting the terms and conditions.

Businesses can choose what to offer and how long the offer is live. Richmond Card holders access the offers via our special offers scheme web pages, which will be supported by ongoing promotion to help boost your business.

Find out more: z [email protected] r www.richmond.gov.uk/richmondcard

Richmond Council for Voluntary Services Provides support, advice and training in relation to all aspects of charity, community, voluntary and social enterprise activity in the London Borough of Richmond upon Thames. This includes running a comprehensive volunteering service to enable people to support their local community. i 020 8843 7945 z [email protected] r www.richmondcvs.org.uk 31

Department for Commercial Premises International Trade Assistance with finding local premises in the London Borough of Richmond is available via (DIT) local commercial agents, many of which are listed below. The UK’s Department for International Trade (DIT) has overall responsibility for De Souza - Maple Grove Business Centre, Hounslow, TW4 6DR i 020 8707 3030 promoting UK trade across the world and attracting foreign investment to our economy. Eves Commercial - Weybridge, TW13 9QWZ i 01932 828 268 The DIT is a specialised government body Featherstone Leigh Commercial - Richmond, TW10 6UA i 020 8332 2707 with responsibility for negotiating international trade policy and supporting business, as well Levene Chartered Surveyors - Teddington, TW11 8QZ i 020 8977 6886 as delivering an outward-looking trade diplomacy strategy. Martin Campbell - Richmond, TW9 1HP i 020 8940 2266

DIT’s London regional team is dedicated to Michael Rogers LLP - Richmond, TW9 1NL i 020 8332 7788 increasing the competitiveness of SMEs and MSBs in the capital through international Milestone Commercial - Teddington TW11 8EZ i 020 8977 5817 sales development. A team of International Trade Advisers with experience in exporting Property Facets Ltd - Richmond, TW9 1RB i 020 8288 9987 to a range of sectors and markets deliver free, impartial and tailored support to Sneller Commercial - Teddington, TW11 8QT i 020 8977 2204 businesses which are either exporting for the first time or looking to enter new markets. For further referral details please see the council webpage For more information, please contact: r www.richmond.gov.uk/commercial_premises or contact z [email protected] z [email protected] i +44 (0)20 7234 3000 National support for business

The Government-backed Business Support Helpline offers advice and guidance to new and existing businesses. It has information on national and local schemes, grants and loans to help companies start and grow. z [email protected] i 0300 456 3565 i 0191 581 0052

Greatbusiness.gov.uk Comprehensive, user-friendly advice and support for those looking to start, grow or accelerate their business; support for start-ups and growing businesses. i Support Helpline: 0300 456 3565 r www.greatbusiness.gov.uk

See our business web pages for more business support options: r www.richmond.gov.uk/business r www.richmond.gov.uk/practical_ online_support_and_guidance Entrepreneurs The London Enterprise Nation Handbook Growth Hub Since launching in 2005, Enterprise Nation This online handbook is a media platform Growth Hubs are funded by central has helped thousands of people start and for entrepreneurs, providing the best government via the Department of Business, grow their own successful business. We possible content, resources and guides Energy and Industrial Strategy (BEIS) and are the UK’s most active small business for entrepreneurs and small businesses. delivered as regional public/private sector community and offer a voice to government The website provides ‘how to guides’ on partnerships led by Local Enterprise for members too. various aspects of conducting business Partnerships. They join up national and i 020 3871 2922 as well as useful articles for entrepreneurs. local business support so it is easy for z [email protected] For more information, visit: businesses to find the help they need, and are tailored to the needs of business in its r www.enterprisenation.com r www.entrepreneurhandbook.co.uk region. The London Growth Hub brings 33 together the capital’s vast business support offer into a single online resource, and My Business 1st StartUp Britain offers a forum for information sharing and My Business 1st provides resources and StartUp Britain is a national campaign by networking opportunities, especially for SMEs. links to help individual set up their own entrepreneurs for entrepreneurs, encouraging business. They offer start-up guides, finance and supporting start-up businesses in the UK. Visit their website for more information at: information, and advice on your market. My The network shares information about local r www.growthhub.london Business 1st focuses on small and medium support and networking events, and provides sized enterprises, especially in the hospitality, online resources and advice for people Business support workshops and one to one transport and travel industries. looking to develop or grow their own business. follow up support are being delivered on For more information, visit: For more information visit behalf of the London Growth Hub by the following organization: r www.mybusiness1st.co.uk/ r www.startupbritain.org New-Start-Up

Enterprise Start Up Loans The National For London Company [ Richard Salmon, Chief Executive Enterprise Network The Start Up Loans Company helps The National Enterprise Network provides individuals to start their own business by 020 7101 0696 or 07879 842 620 i local support and ideas to start-up businesses. offering affordable loans and mentoring. ! 34b York Way, London, N1 9AB To become a member of the network and to The website offers a guide on how to start r www.enterpriseforlondon.com find out more information, look at their website: your own business, including how to write a business plan, understanding tax and www.nationalenterprisenetwork.org r insurance requirements, and conducting SWOT analyses. Start Up Loans is supported London and Partners by the government and is a subsidiary of Their free programme is designed so that The Prince’s Trust the British Business Bank. the guidance, skills development and support The Trust helps develop key skills, confidence For more information, visit their website: you receive are tailored to your business and motivation, enabling young people aged r www.startuploans.co.uk growth ambition and potential. Providing 11-30 to move into work, education or strategic solutions to growth barriers, their training. Among a number of programmes, industry experts will work alongside you to their Enterprise programme helps young identify the critical steps to successfully people interested in self-employment explore develop your business in London. and test their ideas, write plans and start Visit their website for more information: their own businesses, or achieve alternative r www.business.london/business- outcomes in education, training, volunteering growth-programme or work. z [email protected] i 0800 842 842 r www.princes-trust.org.uk 10.08.18 80mm ROP 3039013 1st 180mm Illustrator CS2 RIC_308411 LH Full Colour Yes

CLIENT NOTE: WE HAVE ADDED A THIN BORDER TO AVOID THE ADVERT LOOKING AS IF IT WERE FLOATING ON THE PAGE. IF THIS IS A PROBLEM, PLEASE LET US KNOW. MANY THANKS.

We are an integrated transport08.08.18 consultancy,ncy, 80mm ROP with3039041 an excellent track record1st of providingng 87mm Illustrator CS2 transportRIC_309411 planning expertise toKA support in Full Colour Yes securing planning permission.

34 Our27.09.17 experience covers projects37mm from transport assessments, travelROP 3038315 plans,2nd modelling and economic87mm appraisal, to cutting-edge Illustrator CS2 RIC_308411 researchAP/AP into new technologiesFull Colour and sustainable travel solutions.Yes We provide construction logistics management plans and coordination reviews for large regeneration and growth areas and advise on using the development process to manage risk. We provide expert advice throughout the life of a development including feasibility studies, securing planning permission, discharging OurOi services planning conditions and detailed highway design. Contact14.08.18 us: www.projectcentre.co.uk37mm | 0330 0080 ROP855 | [email protected] 3039046 2nd 87mm Illustrator CS2 RIC_308411 AP/AP Full Colour Yes 3039013

CLICKON IT LONDON Making IT easier for you...

IT Services and Solutions for Education Sites & Land Required and Business • Wi-Fi and Telephony Email and Cloud Services • Secure Richmond & the London area Remote Backup • Data & Fibre Cabling AV Systems • CCTV & Access Control Also looking for investors £5M+ to invest T: 0345 094 1005 • E: [email protected] in commercialADVERT & residential property. www.clickonitlondon.co.uk 3038315 Contact: 07801 554874 Mr. Hussain Black Swan Investments & Developments RHLT 3039041 at The People Hive Connecting Adults with a Learning Black Swan Disability with the Community Committed to creating and supporting real opportunities for adults with a learning disability living within the Borough of Richmond and the surrounding areas. Tel: 020 8977 5447 • [email protected] • www.rhlt.org.uk 3039046 3039041 06.04.18 80mm ROP 3038820 1st 87mm Illustrator CS2 RIC_308411 LH Full Colour Yes

02.08.18 80mm ROP 3039001 1st 87mm Illustrator CS2 RIC_308411 AP Full Colour Yes

Michael Rogers act on behalf of landlords, owner/occupiers and tenants advising on freehold and leasehold commercial transactions, offices, retail, business parks and industrial.

3039001 3038820

Burrows are committed to working with local companies in the www.burrows.co.uk production of this publication and associated internet and mobile versions.

If you are a local company or individual and want to play a part in editorial, translation, production or advertising sales for the next edition then please email [email protected] stating your area of interest and your contact details.

t 020 8773 3000 e [email protected]

Burrows Communications Ltd I Cantium House I Railway Approach I Wallington I Surrey I SM6 0DZ 06.10.17 80mm ROP 3038328 1st 87mm Illustrator CS2 RIC_308411 KA Full Colour 06.02.18Yes 80mm ROP 3038676 1st 87mm Illustrator CS2 RIC_308411 AP Full Colour Yes

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3038344 IT’S LOCAL RICHMOND ONLINE BUSINESS DIRECTORY Richmond Council is proud to be part of launching an exciting new service for businesses in Richmond, connecting local businesses with local customers, free of charge and keeping trade inside the local economy.

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SEARCH for local companies For businesses and people who LIVE, WORK AND VISIT RICHMOND

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‘It’s Local’ is an online business directory, built for today’s mobile generation, that accompanies this Richmond Business Guide.

At itslocalrichmond.co.uk you can find business services by keyword or company name. It is fully integrated with Google maps, directions and Streetview and includes direct links to businesses’ websites and social media including Facebook, Twitter, LinkedIn, Google+ and Youtube.

The service can also be accessed from mobiles and tablets by sending a text message 4Richmond to 88802. The service is dynamic, sending device-appropriate pages to mobiles, tablets, laptops, desktops and Smart TVs.

Notes: 1. ‘its local Richmond’ is compatible with most web browsers, including Google Chrome, Firefox and Microsoft Internet Explorer (version 9 and above). 2. When accessing the service via mobile or tablet, there is no charge for the text message beyond your telecom provider’s rate.

B308411/08/18/GEM 30.10.17 166mm OBC 3038320 2nd 180mm Illustrator CS2 RIC_308411 LH/LH Full Colour No

3038320