WHAT
SUSTAINABILITY REPORT 2018 2
The president’s letter Page 6 ONE BIG 01 FAMILY Page 8
02 PASSION Page 20
03 PARTNERS Page 32
04 LOYAL Page 38
05 RESPONSIBLE Page 46
06 RESPECTFUL Page 50
07 TIRELESS Page 56
GRI Tables Page 58 Sustainability Report 2018
The President’s Letter
he value a company creates in this sustainability report comes about, society is what makes it possible the first from GRUPO FUERTES, for a company to prosper. providing an overview of matters from three perspectives, economic, social We do not act alone, but in and environmental. coordination with and guided by public interest, taking decisions based What brings us to issue this report is on the consequences of our actions. a naturalness with which our company has been rolling out socially responsible Everything that surrounds us makes initiatives since its beginning and which us better and helps us grow. That’s have contributed to building an open how we see it in GRUPO FUERTES, a and growing brand. holding company with one hundred per cent Spanish capital made up This report is not a starting point, but of twenty companies, including a yet another channel to respond to powerful meat industry core and a global trends which aim for efficient collection of diversified investments management and world agenda which guarantee the company’s objectives. What is more, we want to soundness. continue developing that necessary dialogue with workers, with customers, We are a committed and innovative to know what consumers need, company with an ability to adapt and to contribute to the environment with personnel who are passionate minimising the impact which our about a shared project. People who are activity has on it and to know passionate about their work and who society’s needs first-hand in order to make an effort every single day to development the organisation in the look for continuous improvement. best way possible. We are a company with values and our philosophy and raison d’être is We know that continuing to advance is based on common sense, integrity the result of doing things well, creating and effort. greater brand confidence and loyalty, sharing objectives and attracting Management is important talent. But, obviously, doing things as well as well is not enough. We must pass on communicating as well as listen and address proposals what we do and from those who help us get better how we do it and better in the search for corporate transparently purpose, because together we are to those who stronger. contribute to the Tomás organisation’s I love my hometown and I feel very Fuertes future, proud to be able to do many things President that is, the for it, contributing to local and GRUPO FUERTES stakeholders. social development with confidence, firm commitment and an efficient It is from management of resources which enable this very common growth. Being committed commitment to sustainability is guaranteeing the to them that company’s future.
6 This report
In GRUPO FUERTES we believe in Thus, it is a result of teamwork. We transparent, open and complete have also followed the requirements communcation with our stakeholders. set out in law 11/2018, dated 28th For that reason, in line with this December, in terms of non-financial commitment, we are publishing our and diversified information, as first sustainability report, a document well as the GRI (Global Reporting in which we want to reflect our Initiative) criteria in its latest work philosophy as well as relevant version, with an adequacy finding information about our economic, of ‘essential’. environmental and social activity - our meat industry core having particular importance –during 2018. Only in doing so can we continue to grow responsibly.
Therefore, we include aspects relating to our services, to environmental policies which govern the company, to the professional development of We are close our employees and to initiatives to people and collaborations carried out alongside For further information about the company local communities in or this document visit our website: which we participate. www.grupofuertes.com or send an email to [email protected] Key people from different [email protected] management areas within the Group have contributed to its preparation. Av. de Antonio Fuertes, nº1 30840, Alhama de Murcia Murcia, Spain
7 WESustainability Report 2018 ARE ONE 01 BIG FAMILY
8 WE ARE from real estate to leisure, as well as shares in other strategic h e organisations. But how do we GRUPO manage them all? FUERTES story started On the one hand, respecting in Alhama de our own tradition, which has Murcia (Murcia) enabled us to grow and evolve. 65 years ago. Since On the other, applying to all our then we have gone activities a philosophy based on from founding a local competitiveness, reinvestment, business to expanding and becoming what we At the helm of GRUPO FUERTES second are today: one of the main and third family generations share its holding companies in Spain, leadership, keeping tradition alive and with 100% national capital and family-owned. staying loyal to its founding values
We currently have twenty job creation, continuous companies organised in three improvement and sustainable large areas: the meat industry development. Ultimately, our core – which is the company’s commitment to service defines flag ship –, the food and beverage us in everything we do, looking division, and the diversification to satisfy customers through a division which includes entities model focussed on efficiency and with different interests ranging responsibility.
There are more of us, we go further
The GRUPO FUERTES family is made up of more than 7,000 professionals COMMITTED TO offering the highest quality products and services. Thanks to their effort and commitment to the task, together with the activity undertaken in the production centres in the Region of Murcia, Castilla La ASIA Mancha, the Community 22 countries of Valencia, Andalucia, the EUROPE Community of Madrid and the AMERICA 41 countries 24 countries Canary Islands, our products reach 108 countries across five continents. AFRICA 17 countries
OCEANIA 4 countries
9 Sustainability Report 2018
A walk through our history
Since 1954 a large number of companies have joined GRUPO FUERTES on our venture and have been able to bring added value and 1954 make a difference to the company. So, nowadays we are a stronger and more competitive organisation.
1989 1987 1977 1968
1996 1999 2000
2003 2002
2005 2007
2013 2008
10 Mission, vision
and values Vision
We want to continue being an Mission integrated and diversified benchmark for society, which, conscious of the new social Our maxim is to make our activity society- needs, aims for sustainable development focused through a sustainable, efficient and with the sole purpose of contributing to a profitable business management model, better future, guaranteeinglogical, serious and responsible decision making in all which provides added value to all our stakeholders our activities and ensuring people and generates wealth through Job creation. For that, who interrelate with us are we apply excellence, innovation and technological satisfied. development in the execution of all activities undertaken in our different business lines. Furthermore, we are in constant contact with our customers and we focus our efforts and guide our growth based on their concerns. We adapt to their needs and make them our raison d’être.
Four values
Our culture is built on two fundamental pillars: the search for excellence and respecting people. On those basic pillars stand four values which govern our activity:
HOW WE DO IT SKILLS
Integrity. Innovation. Continuous Analytical thinking. improvement. Planning and organisation. Passion Results orientated. Strategic vision.
Learn and adapt Perseverance. easily. Be responsible. Honesty Have initiative.
Talent development. Lead a team. Diversity Motivate others. Lead change.
Impact and influence. Humility. Leadership Respect. Teamwork. Loyalty 11 Sustainability Report 2018 We are committed to sustainable growth
If it is one thing that characterises us it turnover was 1668 million euros, 1.7% is our ability to grow constantly year more than the previous year. after year, sustainably increasing our turnover. Thus, in 2018 the Group’s
Main impacts in 2018
1,641 1,668 Business 1,535 1,442 1,408
TURNOVER (consolidated net amount): 1,279 1,668 million euros (+1.7%) 1,193 1,109
961 TURNOVER EVOLUTION 932 874 OVER THE LAST 20 835 YEARS 739 (in million euros) 729 654 620
531 474
391 365 329
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
TANGIBLE INVESTMENTS 125 million euros
INTANGIBLE INVESTMENTS Training costs: 541,457 euros Internal organisation: 550,000 euros Research and innovation costs: 23.5 million euros
DISTRIBUTED ECONOMIC IMPACT 1,521 million euros Employees: 205 million euros Taxes: 100 million euros Suppliers: 1,216 million euros
INVESTMENTS OVER THE LAST 5 YEARS 551 million euros
12 People
7,094 EMPLOYEES (+6%)
TRAINING +23,000 hours (+54%)
Society
7,094 INDIRECT EMPLOYMENT +45,000 people 6,738 6,406 6,153 5,742 5,541 5,581 5,378 5,309 5,228 5,364 EMPLOYMENT 5,069 5,042 EVOLUTION OVER
LAST 20 YEARS 4,237 (number of workers) 3,660 3,513 3,075
2,554 2,230 2,318 2,027
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
9,484 SUPPLIERS CONTRIBUTION TO ASSOCIATIONS, FOUNDATIONS AND SPONSORSHIP (sport, culture, society and sector): 4,187,369 euros
Environment
100% of the ENERGY consumed by GRUPO FUERTES companies has renewable origin guarantee
13 Sustainability Report 2018 Who are we?
In the company we have a solid governance structure:
GRUPO FUERTES, made up generation who actively of 100% Spanish capital, participate in the company’s belongs to a family- governance and management. owned company and is made up of 15 The organisation has a family members: three orientated protocol which GRUPO from the second establishes the operating generation standards in the company, FUERTES and 12 from including the Family Council. the third
Corporate Services •Purchasing •Finance and Information Systems •Human Resources •Communication •Legal •Strategy and Corporate Development
14 Transparency and good governance
GRUPO FUERTES is responsible In the same way and in order to for guaranteeing the sustainability promote a culture of transparency and economic profitability of and good governance, we have a the business, implementing series of general measures: certain strategies for the member companies as well as the day-to- • Code of Conduct day coordinating of activities of • Risk Management Model the companies which form part • Legislation Compliance Model of it. It also has mechanisms to • Whistleblowing Channel identify and evaluate the risks • Training in criminal associated with the company’s risk prevention activities in different fields.
Code of Conduct
Our Code of Conduct describes the values, principals and practices which guide the activity of the whole organisation and the people who form part of it, as well as the behaviour expected from our collaborators. Furthermore, it contains specific measures to avoid any type of illegal practice, corruption, bribery, influence peddling and money laundering.
Risk control and management
In GRUPO FUERTES in order to carry out In 2018, 812 control evaluations were carried risk identification and control we have a Risk out by the companies and 520 by Internal Management Model and a Legislation Compliance Audit. In addition, a total of 1308 workers Model allowing the global analysis of business have been trained in Criminal Risk Prevention and criminal risks in the company. over the last two years
15 Sustainability Report 2018 Commitment to stakeholders and materiality
Commitment to our stakeholders is expectations and internalising them keeping a constant and fluid dialogue within the organisation’s strategic with them, paying attention to their management.
Our stakeholders
CONSUMERS CUSTOMERS EMPLOYEES SUPPLIERS Implementation of shared SOCIETY value SHAREHOLDERS
16 Materiality
In order to define the company’s and taken into account stakeholders’ material matters we have undertaken needs. As a result of this exercise, an exercise of careful consideration, we have identified 12 priority themes analysing our strategy in the for our business according to our sustainability field, the impacts of the stakeholders: different business sectors we have
CONSUMER WELFARE and customer satisfaction TALENT, DIVERSITY PRODUCT AND EQUAL quality and opportunity Brand value
JOB AND WEALTH BUSINESS creation succession and continuity MMATERIALITY CIRCULAR economy HEALTH AND SAFETY at the workplace LABELLING AND NUTRITIONAL composition OPTIMIZATION of resources and environmental impact EXCELLENCY in animal reduction welfare and food safety
SUSTAINABLE innovation ETHICAL and responsible management
17 Sustainability Report 2018
Aligned with Sustainable Development Goals (SDG)
In GRUPO FUERTES we are aligned the nature of our business, we with the Sustainable Development contribute with our actions to the Goals (SDG) issued by the United following objectives: Nation with a view to 2030. Given
We are a company that has an important food segment so we contribute to this objective Healthy food and consumer donating products to different welfare are our priority, being organisations, reaching half a pioneers in the creation of million kilos in 2018. high quality products. We continuously collaborate with universities and research centres on different health food studies. On an internal level, we run programmes to guarantee the health and wellbeing of our workers including a School of Joint Health. Taking care of natural resources and, in particular, water, is a priority issue. So, we are careful with its consumption and afterwards we recycle it in the facilities through water recovery systems by osmosis. The majority We work to improve our of the production plants have waste water facilities aiming to be more treatment facilities. efficient. Most of the facilities have low consumption LED technology and 100% of the energy used in our companies is of a renewable origin.
18 We make considerable investments to improve our We are one of the main facilities and infrastructure in generators of employment order to include cutting edge in the communities where technology and get maximum we operate. We offer efficiency sustainably. quality jobs and favour the economic development and growth of our surroundings.
The majority of the companies in our organisation have existing specific actions The production management to reduce consumption, of our companies is done especially of water, but also of following a circular integration energy and material and minimise waste. model called Integrated Process Control (CIP) which guarantees food safety and the highest quality product whilst always respecting the environment. We have traceability systems in different companies to control all the productive processes.
We meet our commitments hand in hand with collaborators and partners. We have alliances with all types of organisations, from sectoral to academic (universities, research centres, etc.).
19 WESustainability Report 2018 ARE 02 PASSION
20 WE ARE and what we transpose to the our n business strategy. That strategy is based GRUPO on three pillars which form part of our FUERTES culture and guarantee our soundness we are noted and future: BRAND, INNOVATION AND for adding talent COMPETITIVENESS whose objectives and passion to are focused on creating value and the everything we do. organisation’s sustainability by being This winning formula is efficient in the processes and services what makes us different we offer.
Value Quality
Need
Trust €
‘Better ‘Better implementation’ solution’ BRAND INNOVATION COMPETITIVENESS
Efficiency Speed
Management by processes ‘More with less’ ‘Better Product development No waste cost’ Delivery
21 Sustainability Report 2018
A model that works
Sustainability is what guides our have diversified our activities to business model. Although we have other fields including real estate, a firmly established presence in the the petrochemical sector and the agri-food sector, over the years we hotel industry.
Meat industry core
The meat industry core is at the With 65 years of history, it is a pioneer in healthy very heart of the Group. In fact, food products, in fresh as well as processed and the company originates from cured meats. It offers more than 1,500 different eLPOZO ALIMENTACIÓN and this products which are exported to 82 countries across is the lynchpin around which a large five continents and it has offices in China, France part of our activity revolves. Our and Portugal. eLPOZO is the most common brand organisational system is based on in Spanish Households. CIP (Integrated Process Control) a unique circular integration model which enables us to intervene in all the phases of the production process Manages the land and agricultural production, in order to guarantee top quality, food as well As citrus fruit, stone fruit, table grape safety and environmental respect. plantation, almond and wheat. It has PDO Jumilla vineyards and olive groves which produce high The objective is to generate value for quality oil. our stakeholders: customers, suppliers, employees, society and shareholders, but especially the consumer, who is at the very centre of the model. Alongside Dedicated to the breeding and fattening of White and it, are other companies which make Iberian pig and cows, it is eLPOZO ALIMENTACIÓN’s this division one of the most powerful main livestock supplier, guaranteeing animal welfare, in the market: food security, circular economy and the sustainability of our livestock activity.
Specialised in the slicing and packing of foodstuff for distribution. The companies came about as a result of the growing demand for packaged and ready-to- eat products.
Leader in turkey meat production, fourth in Europe and eleventh in the world. With a production capacity of 129,000 tonnes yearly, the company is also in charge of the marketing and distribution of its products. It has just launched its Turkey Lovers brand on the market.
22 Food and Beverages
We have several companies in this sector which strengthen our market position. These include FRIPOZO, manufacturer of quick-frozen foodstuffs, many of them meat based; BODEGAS LUZÓN, located in the Designation of Origin of Jumilla and a pioneer in making ecological wines from the protected area; AQUADEUS, a natural mineral water bottling company whose natural spring is in La Laguna de El Arquillo (Albacete); and PALANCARES ALIMENTACIÓN, a cheese and dairy products producer.
Diversification
In this area we have a very varied range of activity, which broadens our market horizons and allows us to compete in different fields. For us, this diversification is synonymous with expansion, growth and investment. Thereby, we have the petrochemical company AEMEDSA, world leader in white mineral oil and natural sulfates production; FUDEPOR, for treating slurry with cogeneration; PROFUSA, dedicated to property development and land management; the ceramics company TODAGRES, specialized in flooring and technical porcelain stoneware; TERRA NATURA, new generation leisure parks; and the VIS HOTEL chain.
Diversification
Food and Beverages
Meat industry core
LIVESTOCK SLAUGHTER- CUSTOMER AGRICULTURE INDUSTRY FARMING HOUSE SERVICE
23 Sustainability Report 2018 Acknowledgement for a job well done
The work of GRUPO FUERTES without a doubt, the result of a job received several national and well done: international awards in 2018. This is,
• Ibermutuamur and the Directorate • Declared European Sport and Healthy 2018 General for the Social Security by the European Commission. Organisation gave recognition to PROFUSA, FRIPOZO, CEFUSA, AEMEDSA, • Within the Top 20 Spanish companies with AQUADEUS and VIS HOTELS for their the best reputation according to the Rep involvement in Occupational Risk Track ranking 2018 done by the Reputation prevention (low accident rate). Institute.
• Tomás Fuertes Fernández, President of • Most consumed Spanish brand in Spanish the Group was awarded an Honorary households according to the Brand Doctorate by the University of Murcia. He Footprint report 2018, done by Kantar also received the Madrid Excelente Award. Worldpanel.
• Gold Medal for Quality Excellence, which was given by the German Agricultural Society (DLG) to the eLPOZO products: Chorizo Sarta and Fuetec.
• Pyme Carrefour Award for its contribution to the consumer health and welfare.
• The French magazine Linéaires recognized Fuetec Tournebon as the best quality within this product range.
• The Nico Award given by Mundo Mayor for the campaign La Calle de Mis Abuelos.
• Award from La Vuelta for its support of basic and women’s sport.
• Pencho Cros al Sponsorship award, from the International Cante de las Minas Festival.
24 • Gold Medal for the PALANCARES cured goats cheese in the XVI National Goats Cheese Competition.
• Gold Medal in the International Gourmet • Best Rehabilitation Award for the Waters Competition held in Paris. Dos Playas Hotel in the Port of Mazarron, given by the Association • The OCU situates AQUADEUS natural of Real Estate Developers of the mineral water as one of the top three Region de Murcia (APRIM). waters in Spain (a draw between all three with 90 out of 100 points).
• Recognition from the University of Murcia and the ONCE Foundation for its • Gold Medal for Altos de Luzón 2016 in participation in the Todos somos Campus the Bacchus awards. programme.
• Silver Medal for Luzón Colección Crianza • Recognition from the Vodafone Foundation in the Spanish Wine-tasting Union’s and ASTRAPACE for its participation in the International Wine Competition. Turismo Accesible programme.
• Women’s Wine Award (Japan) for Altos • Certification ‘Compromiso de Calidad de Luzón 2014. Turística Española de Destinos’.
• AGRO Award, given by the newspaper La • Spanish Tourist Destination Verdad, for its contribution to excellence Quality (SICTED). in the agri-food industry. • In the process of getting • Recognition from the Occupational Family Tourism Seal. Observatory of the Miguel Hernández University for its commitment to and collaboration with that entity.
• CertifiedIntegrated Quality System Spanish Tourist Destination (SICTED).
25 Sustainability Report 2018 A range of market leading products
Since our beginnings, the company’s eLPOZO products are consumed in eight leitmotiv has always been based on out of ten households in the country commitment to excellence. For that reason, we offer safe, healthy products Within our meat industry core, the area made to the highest standard. In where we have the most tradition, we addition, we are firmly committed have a recognisable range of brands to innovation in order to adequately which have been able to evolve in manage the resources and processes order to surprise our consumers: in our value chain.
Our most recognizable brand represents the know-how of generations to offer maximum quality and is the favourite in Spanish households, as eight out of ten consume our products. With a philosophy of continuous improvement, it dedicates a large part of its resources to research and development in balanced and nutritional food, which have an added bonus of pleasure, wellbeing and convenience.
Legado Chorizo Sarta
BienStar 1954
ExtraTiernos eLPOZO
26 The spring of our mineral water is located in the natural protected area of La Laguna de El Arquillo (Albacete). For its chemical composition it is one of the most balanced waters on the market, perfect to keep you correctly hydrated.
One of the main producers and marketers of quality wine from the PDO Jumilla. It is a pioneer in making ecological wines.
For more than With a 17 years we have philosophy been offering based on consumers the innovation, it has managed to Our brand of cheese and dairy best quality fresh turkey meat. Our position itself in modern retail products, mainly from goats, is brand Turkey Lovers presents the and the catering industry committed to a line of healthy whole range of products adapted with a wide catalogue of products which contribute to a to current consumer needs, so that ready meals, fish, seafood, healthy and balanced diet. they form part of their everyday life. meat and vegetables with that homemade flavour.
27 Sustainability Report 2018 Innovation at our consumers’ disposal
One of our strategic pillars is In this way R+D+I is in our DNA, to offer consumers healthy and especially in the meat industry and balanced food, as well as promoting food and beverage sector. eLPOZO healthy lifestyle habits. With this ALIMENTACIÓN is one of the objective in mind, we collaborate companies which invests the most with universities and scientific in this field, as its goal is to lead the associations all over Spain on way and offer new products to meet projects which contribute to consumer needs. In this regard, it improving the health and welfare of has developed a range of healthy the population. nutritionally optimised products.
A commitment to the future
The ‘BienStar’ range: These products have a TRANSPARENCY significantly reduced amount of salt and saturated fats. The University of Navarra carried out a clinical trial which confirmed the benefits the normal consumption of these products have when it comes to reducing body CONVENIENCE fat in a controlled and balanced diet. The cardiology unit at the Virgen de la Arrixaca University Hospital also demonstrated their cardiovascular benefits.
Processed Pork and Turkey: Together with the University of Granada, we have demonstrated the HEALTH value of our cured pork and turkey products, fermented I+D with natural probiotics, for their benefits on intestinal health, as well as their potential effects which help the immune system to work well. In addition, we are leading a research project to demonstrate that consuming cured ham offers cardiovascular benefits thanks to the bioactive peptides content. TASTE Lactose–free and ‘Much healthier” cheese: Pioneering products have been launched such as the”Much healthier” products PLEASURE from FRIPOZO, which combine ‘superfoods’ and the lactose –free cheese from PALANCARES.
28 We are safe
Because quality and safety are a official competent bodies carried priority in our field of work we put out about one hundred external food all available measures in place to safety inspections in our meat industry guarantee it. as such, in 2018, the and food and beverages companies.
QUALITY AND FOOD SAFETY CERTIFICATIONS
• BRC British Retail Comsortium TSG Jamón Serrano • IFS International Foods Standars Iberico • Consorcio Jamón Serrano Fresh Meat Quality Norm eLPOZO • Supplier Quality Management • ISO 9001:2015 System (SQMS) • Framework ready for Exporting
Compound Feed Manufacturing • Animal Feed Certificate • Certification Interporc Animal Welfare Spain (2019) • “Compound Feed Pig Livestock Breeding and production Traceability” Certificate • Traceability in the Pork Meat Sector • Certification of Food Safety Certificate and EC Regulation (article 18) and Animal Welfare Program • Certification of Food Safety and Animal (Animal Welfare Standards) Welfare Program (Animal Welfare Standards) • Certification of “Microbiological • Certification of “Antibiotic Free Program” Quality Feed” • Certification Interporc Animal • Certification of “Antibiotic Welfare Spain (2019) Free Program”
• IFS Food: International Featured • SAE Specific Self-Control System Standards • Halal • BRC British Retail Consortium • Production of turkey raised WITHOUT • Global Standard for Food Safety antibiotic treatments from birth to • ISO 22000: Food Security slaughter Management System
• GLOBAL GAP
• IFS International Food Standard • Seal of approval from the Spanish • Iberico Certification Federation of Coeliacs FACE
• IFS International Food Standard • Iberico Certification
• BRC British Retail Comsortium IFS • QS Certification (QualitatsSicherung) on • IFS International Food Standard quality control • Halal • Specific Self-monitoring System (SAE)
• IFS International Food Standard BRC • Supply Chain • British Retail Comsortium RSPO • Specific Self-monitoring System (SAE)
• IFS International Food Standard • BRC British Retail Comsortium
• IFS International Food Standard
29 Sustainability Report 2018 Animal welfare, our priority
Animal welfare – which directly affects aspects: the animals must be well fed our meat industry core businesses – and healthy, they should not exhibit is the lynchpin on which we base our any negative signs such as stress or strategy and is our absolute priority. fear, they are under good conditions To guarantee this, our work is based in their environment, they are healthy on the principles from the World and free of any medical condition and Organization for Animal Health (OIE) they are able to carry out the normal and considers the following five conducts relative to their species. In-house protocol As well as complying with European implemented and which uses parameters legislation (Directive 2001/88/EC, dated that go beyond those set out by law. 23rd October 2001) and Spanish legislation in this area, we are promoting the most This is a pioneering procedure nationally, as ambitious animal welfare and biosafety it involves species that we work with: pigs, protocol in Spain, a project which is already cattle and poultry.
Our meat companies have in place the most ambitious animal welfare and biosafety protocol programs in Spain
30 ANIMAL WELFARE CERTIFICATIONS
• Animal Welfare Standard Certification • Interporc Animal Welfare Spain 2019 Certification, under the Seal ‘Certified Wellness Commitment’ (2019)
• Certification from the Food Safety and Animal Welfare Programme (Animal Welfare Standards) • Interporc Animal Welfare Spain Certification (2019)
• OCA Calitax Breeding and fattening Farms
Continuous improvement
The measures in place to GUARANTEE ANIMAL WELFARE, include:
LIVESTOCK is transported within 50% of nearby areas. LIVESTOCK LAUGHTERED comes from our own farms.
SUPPLIERS are officially certified in animal welfare, guaranteeing the traceability of the animals that arrive at the factory.
In 2018, the meat industry core companies received almost 3,000 hours of training on animal welfare
31 WESustainability Report 2018 ARE 03 PARTNERS
32 WE ARE ur desire is to offer innovative products of excellence, as well as carry out our activity responsibly in the locations where we operate. In this challenge our collaborators, without a doubt, play a vital role.
Relationship with suppliers
In GRUPO FUERTES we are aware internal programmes on food quality, that the quality of the products safety and sustainability. starts at origin, for that reason we make an effort to build a sustainable We rely on an in-house Code of supply chain, based on long term, Conduct which includes the basis stable, professional and trusted and principals which govern our relationships. Therefore, we have values and standards when it local, national and international comes to establishing contractual collaborators who supply us with raw relationships. Additionally, eLPOZO materials, products and services. We ALIMENTACIÓN has a Supplier require those suppliers to comply Standardisation System to ensure with a series of internal standards the quality of raw and auxiliary and programmes with regards to materials acquired.
33 Sustainability Report 2018
Purchasing management
Our purchasing management process includes a document with In 2018 supplier payment reached General Conditions containing 1,256 million euros, which is 80% of a detailed clause on Corporate the Group’s economic impact Social Responsibility. To guarantee compliance, all our collaborators must accept these conditions to be able to access the e-Suppliers platform through which orders are placed.
When evaluating a supplier we value those who have their own CSR policies and certifications such as ISO 9001, ISO 14001 and ISO 22000
We prioritise national product
In 2018 we worked with a total of 9,484 suppliers, of which 4,000 are found directly involved in our supply chain. The majority of them (94%) are national, although we also have international suppliers.
34 Close to our customers
We are committed to transparent Similarly, different tools and and direct communication with complaints procedures are available our customers and consumers. to our stakeholders so that their For that reason it is a priority that concerns and needs reach us and the ways we get close to them we can respond appropriately. through advertising and marketing These consultation and information campaigns strictly comply with request mechanisms include: legislation in this area. Moreover, we adopt voluntary mechanisms and codes which provide transparency and honesty.
PRODUCT LABELLING • Nutritional information CORPORATE WEB • Consumer service PAGES telephone line • Consumer and customer service telephone line • Communication and external relations area telephone line • Contact forms • Whistleblowing channel
e-Suppliers CHANNEL
Level of satisfaction
Customer feedback is vital to ‘ReviewPro’ from TripAdvisor for the continue improving. On receiving hotel industry, as well as other tools. this information and checking compliance with sales and service channels quality standards, we provide satisfaction surveys, tip In 2018 100% of the complaints received sheets and applications such as were addressed and resolved
35 Sustainability Report 2018 We want to leave our mark
In order to ensure effective appeared and which valued the communication, we run campaigns quality of our product; and ‘El whose messages are in line with show de los extratiernos’, in which company culture. In them we want the quality of the products was to reflect the character which makes the protagonist. In this same vein, us unique and different, as well as FRIPOZO launched ‘Los mejores the innovative spirit of our products. planes se viven juntos’.
In 2018 three adverts from eLPOZO These campaigns show the closeness stand out: ‘Mi consejo, ‘BienStar’’, and familiarity which characterises starring the figure skating world our organisation. In addition, champion Javier Fernández, where having successful personalities we promote healthy lifestyles; from the world of sport or culture ‘Dicho así, sí’, from Jamón Bodega strengthens trust in in us, making by eLPOZO, in which the veteran them ambassadors of the brand and actor Emilio Gutiérrez Caba philosophy of GRUPO FUERTES.
36 We get involved with society
Collaboration and cooperation is which cover all areas of our business key in GRUPO FUERTES. This being and strengthen our partnerships the case we belong to a network of and values. associations, bodies and institutions
• Spanish National Meat Industry • National Federation for the Association (ANICE). Dairy Industry (FENIL). • Interprofessional Agrifood • Cheese Producers Association White Pig Meat Organisation of Murcia (AQUEMUR). (INTERPORC). • PDO Murcia Cheese and • Spanish Interprofessional Bovine Wine Regulating Council. Meat Organisation (PROVACUNO). • National Association of Packaged • Interprofessional Iberian Water Companies (ANEABE). Pig Association (ASICI). • PDO Jumilla Regulating Council. • National Association of Pig • Wine Businesses Association of Farmers (ANPROGAPOR). the Region of Murcia (ASEVIN). • Spanish Association of Beef • Jumilla Wine Route. Farmers (ASOPROVAC). • Hotel and Tourist Accommodation • Agrifood Commission from the Association of Region of Spanish Chamber of Commerce. Murcia (ASHOMUR). • International Food and • Murcia Tourism Drink Federation (FIAB). CONVENTION BUREAU. • European Federation of Meat • Association of Companies from Associations (CLITRAVI). Valle de Escombreras (AEVE). • National Farmers • Confederation of Business Association (ANAGAN). Organisations from Cartagena • Agrifood Industrial Research and its surroundings (COEC). Association (AINIA). • Hotel Association of the • PROMARCA. Province Alicante (APHA). • Spanish Advertisers • Iberian Association of Zoos Association (AEA). and Aquariums (AIZA) and • Spanish Ready Meal Producers the European one (EAZA). Association (ASEFAPRE). • Chemical Industries Association • Spanish Association of of Murcia (AMIQ). Wholesalers, Importers • Cartagena Chamber of Commerce. and Processers. • Multi sectorial Association of Food • Fisheries and Aquaculture and Beverage Companies (AME). Products Exporters Spanish • Spanish Coding Coding Association (CONXEMAR). Association (AECOC).
37 WESustainability Report 2018 ARE 04 LOYAL
38 WE ARE To have the best possible team, we encourage internal promotion in eople our company and we have all types are at the of social services and benefits at heart of GRUPO our employees’ disposal, which not FUERTES. They only improve their personal and are our driving professional experience, but also force, our partners allow them to better reconcile their and real ambassadors. work and family life. They are the ones who make it possible for our In order to acheive all this, in 2018 business to grow year after we approved a Human Resources year, offering new products and Strategic Plan for a five-year period allowing our brand to leave a mark which includes the implementation and have an international impact. and standardisation of the Human Therefore, team management Resources processes for all GRUPO is a fundamental aspect of our FUERTES. Our objective? To make organisation: we strive in order to sure that all the capabilities that our have a stable working environment, organistion requires are covered, to guarantee our employees’ health to guarantee our professionals are and safety and to become a globally aligned with the business strategy recognized benchmark which is and to promote a high-performance capable of attracting the best talent culture which meets employees’ on the market. expectations.
Diverse and committed Professionals
In GRUPO FUERTES we want to Although we hope that this promote employment in all those percentage increases because it communities where we operate. enriches our business. Nowadays we have over 7,000 employees, a workforce which has Ultimately, we are a committed Group been growing year by year and of looking to face challenges with the which we are very proud. 38 different support from professional employees nationalities work alongside the who get involved with our company Spanish in our facilities, representing so that we can offer our customers 4.2% of staff. the best service possible.
39 Sustainability Report 2018
7,094 EMPLOYEES (+6%)
Employment by sector
SECTOR MEN WOMEN TOTAL
MEAT 4,571 1,545 6,116
FOOD AND 293 109 402 BEVERAGE
DIVERSIFICATION 410 166 576
Supporting youth employment
GRUPO FUERTES, in partnership with the Regional Service for Employment and Formation (SEF), offers work experience opportunities in companies of the holding to young unemployed 100% of our workers people with a university degree are covered by but without any professional collective agreement experience. 53.38% of those hired in 2018 were younger than 30
40 Measures to reconcile professional and personal life
The existence of a positive, open and We have also reinforced our professional atmosphere is one of our communication channels so that cornerstones, given that a healthy our employees do not miss a single work environment contributes to the detail or piece of news about the feeling that we are one big family. organisation, as well as all types of With the objective of creating an interesting themes so that they can optimum work environment and easily follow the latest on our daily to make reconciling professional work. Our companies eLPOZO and personal life easier, in GRUPO ALIMENTACIÓN and FRIPOZO FUERTES we foster a series of also have an internal television measures and social benefits for our channel. By all these means, our employees, including: employees can follow the latest on the company, getting to know the • Working day until 18:00 and a organisational changes, product shorter working day on Fridays. launches or CSR activities in which • Flexible Remuneration Plans we participate. (restaurant, nursery schools, transport and medical insurance). • Exclusive advantages in health insurance and financial services. • Discounts on leisure activities and other services (petrol stations, MOT). • Accident insurance (mobile workers). • Life insurance for beneficiaries of eLPOZO Workers Foundation. • Nursery school in eLPOZO ALIMENTACIÓN’s premises for the Group’s workers. • Discounts on the company’s products and services. • Laundry service for work clothes. • Teambuilding days. • Free tickets for eLPOZO Murcia Indoor Football team matches.
41 Sustainability Report 2018 Equality a promise
In GRUPO FUERTES we are • Preference when hiring committed to gender equality. Within candidates for the least the Group, eLPOZO ALIMENTACIÓN, represented sex in equal PROCAVI, CEFUSA, SEDIASA and conditions and competences. FRIPOZO have an equal opportunities • Adaptation of jobs, historically plan which we expect to roll out to occupied by men, through the other companies in the Group technical and organisational in 2019. We also have specific improvements which allow women protocols aimed at preventing sexual to access them more easily. harassment in our organisation. • Agreements with special employment centres for the In addition, we have different incorporation of disabled people. measures and norms in place aimed • Introduction of pro women at favouring equal opportunities gender equality criteria with among our employees, regardless of regard to recruitment processes gender, including: and internal promotion. • Implementation of projects from groups with disabilities and projects which favour the integration of workers from different nationalities. • In CEFUSA’s case, this includes modifying the facilities and increasing the percentage of women hired.
The Integration of disabled people is also one of our commitments. So, every year we implement measures which help to remove the architectural and occupational barriers. At the end of 2018 we had 185 employees with different disabilities in our workforce. In the same way, we collaborate with Inserta Empleo, from the ONCE Foundation, to promote the hiring over the next four years of 80 professionals in companies within the Group
42 Prepared for the future
Our team’s training and development and continuous improvement. is a key factor in our organisation’s In addition, in GRUPO FUERTES success. At the present time, as we work in close cooperation part of a society which is constantly with universities and educational changing, where technology institutions from our environment advances in leaps and bounds to encourage professional work and there is greater and greater experience among students. competition, it is imperative that our employees have the appropriate training to be able to face present All our companies have training plans and future challenges. which are reviewed yearly. In 2018 we invested over 23,000 hours in training, Quality training not only enables 54.4% more than the previous year our employees to face current changes, but helps them undertake their work and role in the optimum We also advocate progranmmes way. In the same vein, we are like Dual Professional Training, a committed to specific studies, system which has already been paying special attention to those implemented in other countries such centred on new technologies, with as Germany, and we run doctorate the aim of fostering a culture of projects which allow us to advance talent development, value creation in the business activity field.
Training
PROFESSIONAL CATEGORY HOURS BENEFICIARIES
PRODUCTION AND OTHERS 4,625 3,204
OFFICE WORKERS 4,210 1,938
PROFESSIONALS, TECHNICIANS 15,444 452 AND SIMILAR POSTS
ADMINISTRATIVE WORKERS 6,699 289
SALES PEOPLE 277 42
TOTAL 31,255* 5,925
*In the data obtained the number of hours is greater with respect to 2018 because there are workers from different professional categories who have attended the same training and the hours are counted in both concepts.
43 Sustainability Report 2018 Health and safety
Occupational health and safety is represent our employees and work one of the aspects which we are hand-in-hand with management most concerned with in GRUPO in order to improve preventative FUERTES, for that reason we pay it action, health monitoring and special attention. This commitment control and occupational risk has meant that in 2018 there has prevention legislation compliance. only been one serious incident, although our objective is to be able to reach zero accidents. Of the total training hours invested in 2018, 52% were related to Occupational Companies which form part of our Risk Prevention Group and which have 50 or more workers have a Health and Safety Committee, made up of prevention delegates freely chosen who
Leave rates for every million hours worked
MINOR ACCIDENTS 62.6
ACCIDENTS EN ROUTE 3.85
WORK-RELATED ILLNESSES 0.86
44 Training in occupational risk prevention
2018 2017 2016
Nº HOURS 11,978 5,658 2,267
% OUT OF TOTAL 52.03 54.01 25.7
BENEFICIARIES 4,895 4,066 2,198
In GRUPO FUERTES we have The workshops offer guidelines also taken measures to make adapted to each professional profile our working environment safe which minimise muscular tensions and healthy. In this regard we and improve the employees’ find the School of Joint Health, adaptability to the position. This an initiative created by eLPOZO initiative is aimed and recommended ALIMENTACIÓN in 2016 which to all our employees and is expected aims to promote an active life in to be rolled out to more companies the work environment. in 2019.
45 WESustainability Report 2018 ARE 05 RESPONSIBLE
46 WE ARE
RUPO FUERTES’s commitment goes from offering the highest quality products to promoting worthy initiatives which have a positive impact on society and make our immediate surroundings more prosperous. We promote RESPONSIBLE knowledge As a very important part of our activity and creating university business is innovation, we invest chairs, scholarships and research in education and training, placing projects which help us to progress special emphasis on the fields in improving our products and which are most related to our services. University chairs to ensure the future
In 2018 we developed the Food Safety University of Cartagena (UPCT) which and Sustainability Chair together with aims to boost the sustainable farm of the University of Murcia, focused on the future by analysing techniques veterinary and food sciences through which enable gas emission and water awarding scholarships, carrying out consumption reduction. university practice and promoting research contracts. We also have a collaboration agreement with the Polytechnic University of Other studies in which we collaborate Cartagena (UPCT) for students from are the Social Responsibility and the School of Agronomists, together Business Excellence Chairs, which with experts from BODEGAS LUZÓN, promote business sustainability and who make the white wine Tomás Ferro, make entering the job market easier, of which they have already produced or that of CEFUSA-Polytechnic 4,500 litres.
GASTRONOMY AND CATERING Through FRIPOZO, we sponsor the gastronomy degree at the San Antonio Catholic University of Murcia (UCAM), where they support future professionals in the tourist sector, catering and food industry. This contribution also includes joint research projects and student work experience in the company.
47 Sustainability Report 2018 Society matters to us
Our desire is to get involved with participate in projects of a social, society and form an important part cultural, sporting or gastronomic of it. With this in mind we actively nature.
We are charitable
We collaborate with differenttheir treatment. We also collaborate institutions, associations and NGOs with the Spanish Federation for Rare which promote charitable and Diseases, the Spanish Association humanitarian actions, especially those Against Cancer and other more local aimed at the most disadvantaged and organisations. vulnerable, in particular on projects for infancy. In the same way, we are In 2018 we donated almost half a million proud to form part of campaigns kilos of food and water in charitable deeds such as ‘Restaurants against hunger’, led by Action Against Hunger to fight Our agrifood companies, furthermore, infant malnutrition, or the project cooperate with charities such as Banco ‘Poción de Héroes’, an initiative from de Alimentos, Cáritas and Proyecto the ATRESMEDIA Foundation to Hombre, as well as charity events and help children with cancer during celebrations, donating products.
SIDE BY SIDE WITH OUR PROFESSIONALS Besides collaborating with different external associations, since 2008 we have had the eLPOZO ALIMENTACIÓN Workers’ Foundation, a non-profit organisation which carries out actions aimed at general welfare and social and cultural promotion, aimed at all our employees.
The Foundation, considered one of the largest in Spain, draws upon mixed funds –50% between the workers and the company–, which enables us to cooperate with different NGOs and promote sporting, educational and training events. 95% of eLPOZO and GRUPO FUERTES staff, 4,882 people, form part of it. In 2018 more than 160,000 euros were aimed at social activities.
48 Culture, a common good for everyone
In GRUPO FUERTES we also support other projects in different fields, such as, the famous ‘Cante de las Minas’ festival, the tour of the singer from Murcia Ruth Lorenzo, the Murcia Gastronómica event or the ‘Revolution on Ice’ show from the figure skating world champion Javier Fernández.
AT ONE WITH SPORT Sport represents values which are perfectly in line with our business philosophy such as discipline, commitment, camaraderie, teamwork and overcoming difficulties. For that reason, inGRUPO FUERTES we have been sponsoring for more than 25 years the eLPOZO Murcia Indoor Football Club, which is in First Division and is considered one of the most important clubs nationally and internationally. eLPOZO ALIMENTACIÓN also sponsors the Spanish Paralympic Team, the cycling tour La Vuelta and eLPOZO BienStar sponsors Alhama de Murcia Synchronised Swimming Club. For its part, TERRA NATURA Murcia collaborates with the UCAM Wheelchair Basketball Team.
AQUADEUS supports different sporting clubs, including the UCAM’s Basketball Club and BSR Amiab.
No to wasting food Our commitment is also focussed With regards to raw materials, on guaranteeing the maximum use PROCAVI, for example, processes of raw materials and products. Thus, the portions not destined for human we carry out activities ranging from consumption and uses them for strict control on the cold chain to animal feed, the same as what is guarantee conservation, to food done at TERRA NATURA Benidorm donation. with left-over fruit and products from the eateries.
49 WESustainability Report 2018 ARE 06 RESPECTFUL
50 WE ARE commitment to ‘the three Rs: Reduce, Reuse, Recycle’; and reduction of our e are environmental footprint in terms of aware of the emissions, consumption and energy importance efficiency. and impact that our activity has For all those reasons, in GRUPO on the environment, FUERTES we do not only meet for that reason we these obligations in terms of our are firmly committed own performance, but we also to taking care of and share this philosophy with all our respecting it. This challenge collaborators, from whom we demand involves the whole company, a ethical behaviour and environmental transversal commitment which sustainability aligned with ours. transcends all areas and all activities Thus, we have incorporated certain we carry out. requirements when selecting suppliers. Some examples are: In the present climate, where concern for the environment is more and • Having environmental more evident, we want to put our management systems or determination to be a benchmark in policies which promote waste environmental responsibility on the recovery and protection of record. This desire is based on three the natural environment. pillars which make our company an • Using a high percentage of ally of sustainability: application of recycled material in their the principles of circular economy, commercial packaging largely based on the valorisation of and packaging film they products throughout their life cycle; supply us with.
We are certified
In GRUPO FUERTES we have a set of measurable environmental indicators which help us meet our yearly objectives in this field. Furthermore, the environmental management systems established in eLPOZO ALIMENTACIÓN, PROCAVI, BODEGAS LUZÓN and AEMEDSA are certified by the UNE-EN ISO 14001 standard. eLPOZO ALIMENTACIÓN also has Carbon Footprint and ECOSENSE certification and TODAGRES has the ISO 50001 standard.
51 Sustainability Report 2018 Environment
We believe in the responsible This endeavour management of resources, as well can be seen as moving away from the traditional mainly reflected approach of ‘making something and in the companies throwing it away’. In fact, one of our which make main objectives is to base the growth up our meat of our companies on the principles of industry core, circular economy, committed to the the backbone integrated management throughout of GRUPO the product life cycle. FUERTES.
As such, we are determined to mitigate In our company we are proud of the environmental footprint of our our progress in this field, as well as activities in the locations where we having internalised the importance operate, reducing energy and water of responsibility polices and having consumption and investing in measures a circular model which enables the which help minimise environmental optimum use of materials used and impact during the production process. resources recovered.
eLPOZO ALIMENTACIÓN has become the first company in the MEAT INDUSTRY to get ECOSENSE CERTIFICATION, an initiative which guarantees the recovery, recycling and incorporation of used plastic in the packaging process of products in film and PET trays
52 Circular economy
Reduce, reuse and recycle. Three simple steps which mean that in GRUPO FUERTES our commitment to the environment is more present than ever.
In the current climate, where recycling processes and raising awareness of waste and plastic minimisation are some of the themes which most concern This plan is to be implemented companies, we want to ensure in 2019 with the aim of getting the responsible use of these AENOR certification; improve and put practices in place which the composition of packaging certify our interest in developing material so that it is more environmentally responsible recyclable; Implement the activity. household packaging collection project in offices, cafes and Moreover, almost all waste social centres, in collaboration generated is recovered. In this with ECOEMBES; and reduce the regard, we have started up amount of packaging by bulk initiatives such as the ZERO purchasing products. waste project, whose objective is to reduce In this same area, CEFUSA waste generation and are promoting actions such as optimise replacing disinfectants used for separation cleaning farms with others more at source sustainable and reducing the to increase amount of packaging generated the degree and its waste by using animal feed of recovery. in bulk in all farms.
53 Sustainability Report 2018
Environmental footprint
In GRUPO FUERTES we are working we are implementing measures and to reduce the environmental action plans which demonstrate our footprint of our activities. To do so, commitment in different fields.
WATER Our objective is to reduce water irrigate 400 hectares of AGRIFUSA consumption and promote the crops. treatment and reuse of water resources. In order to achieve CEFUSA, for its part, has been this we have put different replacing the traditional food measures in place, such as system for a semiliquid one, and the waste water osmosis has managed to save 20% in water project which will lead volume. In addition, AGRIFUSA has to a 10% reduction in installed capacitance probes as well consumption. as pressure meters in the sprinkler heads aiming almost one million cubic We should metres of reclaimed water to irrigate mention as well fruit plantations (citrus, dessert grape that in eLPOZO and almonds). ALIMENTACIÓN 100% of the treated SEDIASA is carrying out rainwater water goes to the collection from the rooves and using agricultural sector to it for irrigation.
54 ENERGY Ahead of us lies the challenge of achieving a more efficient use of energy, saving its consumption and reducing the amount required to manufacture our products. To this end, we are implementing energy efficiency measures in companies across the group.
eLPOZO ALIMENTACIÓN and SEDIATLANTIC have a photovoltaic system which produces renewable energy. Another efficiency measure that has been implemented in the group companies is that LED low consumption technology has replaced conventional lights.
PROCAVI and eLPOZO ALIMENTACIÓN are also firmly committed to efficiency thanks to its cogeneration plant, where it takes advantage of the gases to feed a steam boiler, and refrigeration of the motor to heat water. Additionally the new SEDIASA plant has cutting edge installations which EMISSIONS include compressed air, industrial We are working on different cooling, air conditioning and initiatives aimed at reducing ventilation and a centralized greenhouse gas emissions, mainly in management system which those companies which, due to their allows it to optimise energy activity, have more incidents in this resources. regard. To advance in this objective, we are using natural gas and biogas FUDEPOR has a cogeneration as fuel because they have a low and slurry treatment plant contamination index. which produces electricity which is exported to the The biogas plant in eLPOZO mains grid and thermal ALIMENTACIÓN is an example of energy which is used in the this. It aims to obtain energy from slurry treatment in the the anaerobic digestion of its own surrounding farms. waste, thus enabling it to reduce the use of fossil fuels. The biogas produced is used in its production process, in the steam generation phase.
PROCAVI promotes the with EU 2017/302 dated 15th use of liquefied natural February 2017 from the commission. gas, whilst in CEFUSA For its part, AGRIFUSA is working they use the BAT on optimising the use of tractors for the intensive and vehicles and in SEDIASA they rearing of pigs have installed filters in chimneys to in accordance eliminate the emission of particles.
55 WESustainability Report 2018 ARE 07 TIRELESS
56 WE ARE f there is one thing that defines us it is our vocation to serve and deliver customer satisfaction. For that reason, in 2018 we remained firmly committed to continuously improving our processes and basing our work on an effective, responsible and sustainable business model. This is the key to our success and the formula which will allow us to continue to grow, because in GRUPO FUERTES we are not just about the present, but also the future.
SUSTAINABILITY QUALITY ANIMAL WELFARE TIRELESS Sustainability is part of AND FOOD The priority of our meat our DNA. This translates SAFETY industry core companies is into a strategy based on We put all to ensure animal welfare. responsible decision- measures in As such, in eLPOZO making within the place in order to ALIMENTACIÓN we are economic, social and guarantee quality developing the most environmental fields, and food safety ambitious animal welfare and examples of which are the of our products. biosafety protocol in Spain, constant job generation, the Therefore, in 2018 a nationally pioneering commitment to collaborate a wide range project which includes the with local suppliers, the of institutional species with which we reduction of food waste organisations have work. It is currently in its by making the most of carried out official implementation phase raw materials or having inspections in our and is using parameters as little environmental meat, food and drinks which go beyond impact as possible on companies. A way in which those set out by law. our surroundings. we will continue to work.
INNOVATION PEOPLE We see research as the main engine of We are a reliable employer which has growth for our companies, which makes us managed to triple its workforce over the creative and innovative. last 20 years, contributing in doing so to the country’s wealth. With our workers Our investment in R&D&I results in the in mind, in 2018 we approved a new launch of unique products for healthy diets, five-year Human Resources Strategic for example, such as the new cured pork Plan aimed at aligning our and turkey meat fermented in probiotics, professionals with the business the ‘BienStar’ range, low in salt, fat and strategy and promoting a high- saturated fats or the lactose-free cheese performance culture which meets from PALANCARES. their expectations.
57 Sustainability Report 2018 TABLES
INDICATOR DESCRIPTION PAGES. NOTES
Contents
102-1 Name of organisations. 22, 23
102-2 Most important brands, products and services. 9, 26, 27
102-3 Location of organisation’s head office. 7
102-4 Countries where the organisation operates. 9
102-5 Nature of ownership and legal form. 14
102-6 Markets served. 9
Scale of organisation, indicating number of employees; number of operations; net sales or. net 12, 13 102-7 income; capitalisation, and amount of products and services offered.
102-8 Breakdown of employees by type of employment, contract and region, divided by gender. 39-40
102-9 Describe the organisation’s supply chain. EINF*.
Important changes which have taken place in size, structure, There have not been 102-10 share ownership or supply chain of the organisation during the period under analysis. any.
102-11 How the organisation addresses the precautionary principle. 15
External initiatives of an economic, environmental and social character that the organisation 18, 19, 40, 102-12 subscribes to or has adopted. 47-49, 51, 52
102-13 Associations and organisations to which it belongs. 37
STRATEGY
102-14 Declaration of maximum responsibility. 6
102-15 Description of the main effects, risks and opportunities. 21
ETHICS AND INTEGRITY
Description of the organisation’s values, principles, standards and regulations, such as 11, 15 102-16 codes of conduct or ethical codes.
Internal and external mechanisms for advisory services about ethical and lawful conduct and 15, 35 102-17 reporting unethical and unlawful behaviour.
GOVERNANCE
102-18 Governance structure of the organisation, including committees of the highest governance. 14, 15
Process for delegating authority for economic, environmental, and social topics from the highest 15 102-19 governance body to senior executives and other employees.
* EINF: Non-financial infomation report.
58 GRIGLOBAL REPORTING INICIATIVE
INDICATOR DESCRIPTION PAGES. NOTES
Executive-level position or positions with responsibility for economic, environmental, and social 14 102-20 issues, and whether post holders report directly to the highest governance body.
102-22 Composition of the highest governance body and its committees. 14
102-23 Whether the chair of the highest governance body is also an executive officer in the organisation. 14
Processes for the highest governance body to ensure possible conflicts of interest are avoided and 15 102-25 managed and whether conflicts of interest are disclosed to stakeholders.
a. Highest governance body’s role in identifying and managing economic, environmental, and social 102-29 issues and their impacts, risks, and opportunities including its role in the application of due diligence 15 processes. b. Whether the stakeholders are consulted.
Highest governance body’s role in the analysis of efficiency of the organisation’s risk management 15 102-30 processes with regards to economic, environmental and social issues.
Frequency of highest governance body’s analysis of economic, environmental and social impacts, risk 15 102-31 and opportunities.
The highest committee or position who reviews and approves the sustainability Shareholders Central Shareholders Central 102-32 Group report. Group.
a. Remuneration policies for the highest governance body and senior executives (fixed and variable remuneration, performance- based, equity –based, bonuses, deferred or vested shares, recruitment incentive pay or bonuses, termination payments, clawbacks and pensions) taking into account the 102-35 difference between benefit schemes and contribution rates for the highest governance body, senior EINF. executives and all other employees. b. How performance criteria in the remuneration policies relate to the highest governance body’s and senior executives’ objectives for economic, environmental, and social issues.
102-36 Processes to determine remuneration. EINF.
STAKEHOLDERS
102-40 List of stakeholders linked to organisation. 16
102-41 Percentage of employees covered by collective bargaining agreements. 40
102-42 The basis for selecting the stakeholders with whom to engage. EINF.
102-43 The organisation’s approach to stakeholder participation (frequency and type). EINF.
REPORTING PRACTICE
a. List of all the entities included in the organisation’s consolidated financial statements and 22-23 102-45 other equivalent documents b. Whether any entity included is not covered in the report.
a. Process followed for defining the report content and topic boundaries 7 102-46 b. How the organisation has implemented the reporting principles for defining report content.
102-47 List of material topics identified in the process of defining the report content. 17
Not applicable as it´s Consequences of restatements of information given in previous reports and the reasons for such 102-48 the first sustainability restatements. report.
59 Sustainability Report 2018
INDICATOR DESCRIPTION PAGES. NOTES
Not applicable as it´s 102-49 Significant changes in the scope and topic boundaries of previous reports. the first sustainability report.
102-50 Reporting period for information provided. 7
102-51 Date of most recent previous report (if applicable). 7
102-52 Reporting cycle (annual, biennial, etc.). 7
102-53 The contact point for questions regarding the report or its contents. 7
a. Option «in accordance with» the GRI chosen by the organisation. b. GRI content index of chosen 7 102-54 option c. Provision of reference of external verification report, if applicable.
102-55 GRI content index. 58-62
AENOR has verified all the data contemplated in EINF 2018, which has 102-56 The organisation’s existing policy and practices regarding external verification of report. served as the basis for the preparation of this report.
Management approach
103-1 Explanation why the issue is material and any specific limitation for each material issue. EINF.
Economic performance
201-1 Direct economic value generated and distributed. 12
Economic consequences and other risks and opportunities for the organisation’s activities 13, 52-54 201-2 due to climate change.
201-4 Economic help received from government bodies. EINF.
MARKET PRESENCE 202-1 Ratio of entry level wage by gender to the minimum wage in significant locations of operations. EINF.
INDIRECT ECONOMIC CONSEQUENCES 203-1 Development and impact of investment in infrastructure and types of services. 19, 28, 57
PROCUREMENT PRACTICES 204-1 Percentage of costs in significant locations of operations which correspond to local suppliers. 34
ANTI-CORRUPTION 205-2 Communication and training policies and procedures on anti-corruption. 15
ANTI-COMPETITIVE BEHAVIOUR In 2018, the company has not suffered any kind of lawsuit for Number of legal actions for anti-competitive behaviour, violations of anti-trust and monopoly 206-1 unfair competition, legislation pending, completed and their outcomes. monopolistic practices or against free competition.
60 INDICATOR DESCRIPTION PAGES. NOTES
Environmental performance
RAW MATERIAL 301-2 Percentage of material used which is recycled material. 52, 53 EINF.
ENERGY 302-1 Internal energy consumption. EINF.
WATER 303-1 Total water collected by source. EINF.
303-3 Percentage and total volume of recycled and reused water. 54
EMISSIONS 305-1 Direct emissions of greenhouse gases (Scope 1). EINF.
305-2 Indirect emissions of greenhouse gases by generating energy (Scope 2). EINF.
305-3 Other indirect greenhouse gas emissions (Scope 3). EINF.
305-5 Reduction of greenhouse gas emissions. 55
SUPPLIER ENVIRONMENTAL ASSESSMENT 308-1 Percentage of new suppliers that were screened using environmental criteria. EINF.
Social performance
EMPLOYMENT
Benefits for full-time employees, not offered to temporary workers, categorised 41 401-2 by significant location of operations.
OCCUPATIONAL HEALTH AND SAFETY
Percentage of workers who are represented in formal heath and safety committees for management 44 403-1 and workers, established to help to control and assess the health and safety programmes at work.
Type and rate of injuries, occupational illnesses, days lost, absenteeism and number of fatalities 44 EINF. 403-2 related to work by region and gender.
TRAINING AND EDUCATION 404-1 Average yearly training hours per employee. 43
Skills management and continuous training programmes which promote employability 43 404-2 of workers and help them manage the end of their professional careers.
Percentage of employees who receive regular performance and professional development reviews, EINF. 404-3 categorised by gender and professional category.
61 Sustainability Report 2018
INDICATOR DESCRIPTION PAGES. NOTES
DIVERSITY AND EQUAL OPPORTUNITIES Composition of the governance bodies and of the workforce by professional category and gender, 14, 39, 40, 405-1 age, belonging to minority groups and other indicators of diversity. 42
Ratio of basic salary of men to women, categorised by significant location EINF. 405-2 of operations.
NON-DISCRIMINATION In 2018 GRUPO FUERTES has not 406-1 Number of cases of discrimination and corrective measures taken. registered, through official channels, any case of discrimination.
FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING The company guarantees freedom Identification of significant locations and suppliers where the freedom of association and the right to of association as set 407-1 collective bargaining may be violated or are threatened, and measures taken to defend these rights. out in the collective agreements already in place.
CHILD LABOUR Complying with the Spanish legislation guarantees the Identification of locations and suppliers with significant risk of child exploitation and measures taken 408-1 correct performance to contribute to the abolition of child labour. of the law taking into consideration this indicator.
FORCED LABOUR
Identification of significant locations and suppliers with a significant risk of being the origin of episodes Not identified. 409-1 of forced labour and measures taken to contribute to the elimination of all forms of forced labour.
CUSTOMER HEALTH AND SAFETY
Percentage of significant product and service categories whose health and safety impacts have been 29-31, 33 416-1 assessed for improvement.
CUSTOMER PRIVACY GRUPO FUERTES has Number of substantiated complaints about breaches in customer privacy and leaks 418-1 no record of any claim of customer data. in the reporting period.
SOCIOECONOMIC COMPLIANCE There are no Monetary value of significant fines as a result of non-compliance with regulations regarding significant breaches 419-1 supply and use of products and services. (sanctions in excess of 50,000 euros).
62
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