WELCOME TO OUR PRACTICE RECEPTIONISTS: Our reception Team includes; Extended hours appointments are on - THE PRACTICE TEAM: Una Anderson, Nuala Hearne, Monday evenings from 6.30 7.30pm. Michelle Atkinson, Maxine Norman,

DOCTORS: Margaret Morris, Patricia Gibson, Telephone consultations are between

Our practice consists of one male and one Gemma Dawson 12:30pm - 1:00pm female doctor. INFORMATION FOR PATIENTS HOME VISITS: (Whilst you will be registered with a HOW TO REGISTER: particular partner you may see the doctor You will need to attend the surgery to Should a home visit be necessary of your choice.) complete the relevant forms. please telephone the surgery before

Dr Howard Mulkis You will need to bring; 10.00am. - (MBBS DRCOG Registered 1982) proof of address (from the past 2 3months) Be ready to give your name, address, and your NHS number (this can be found on telephone number and a brief descrip-

your medical card), if you do not have a tion of what is wrong. Dr Victoria Knock medical card you can get your NHS number

(MBChB MRCGP Registered London 1978) from your previous GP.

Once you complete the necessary forms you EMERGENCY APPOINTMENTS:

NURSES: will need to book a health check with the Healthcare Assistant (this is for all patients For an Emergency appointment please Our practice nurses Sian Gilbert & Helen aged 16 and over.) call the surgery at 8am Shuck-Keane are available by appointment ATTENDING THE SURGERY: (we are not a walk in surgery and will not only. If you need assistance when entering the be able to offer you an emergency HEALTHCARE ASSISTANT: surgery please call prior your appointment or appointment if you walk in at anytime) ring the bell, a member of staff will be able to Nuala Hearne deals with New Registration help. ROUTINE APPOINTMENTS: Checks on Monday & Tuesday afternoons and SURGERY OPENING HOURS Please call after 8:30am for routine runs a blood clinic on a Tuesday morning. appointments/ results/ queries Monday – Friday 8:00am - 1:00pm ADMIN STAFF: & For urgent advice and treatment when - 2:00pm 6:30pm the practice is closed please call 111. Our Practice Manager Malvi Shah is responsible for the smooth running of the DOCTORS CONSULTING HOURS: practice. Memorial Hospital By Appointment Only - - She is available to discuss any problems or Dr Mulkis Walk In Centre suggestions which might help to improve our A.M- Monday– Friday is open seven days a week from Services. P.M- Monday- Friday (Excluding Wednes- 8.00am - 10.00pm. day) For further information call: Abbey Haynes (Assistant Manager) Dr Knock 020 8349 7470. Lesley Packer (Administrator) A.M - Monday- Friday P.M - Monday—Friday (Excluding Thursday) NHS Direct offer free expert health infor- REPEAT PRESCRIPTIONS: mation and advice 24 hours a day. Patients on long-term treatment will have Please call 0845 4647 or medication on repeat. WELCOME TO visit www.nhsdirect.nhs.uk Requests can be made by ticking which For deaf people or those hard of hearing items you require and handing the slip into OUR please call 0845 606 4647. the surgery. Please allow 48 hours (two working days) PATIENT CONFIEDNTIALITY AND DATA for the prescriptions to be processed be- PRACTICE PROTECTION: fore collecting at the surgery or the chem- ist of your choice. By post (please supply We respect your right to privacy and keep all a stamped, addressed envelope). your health information confidential and WE DO NOT TAKE PRESCRIPTION DR MULKIS secure in accordance with the REQUESTS OVER THE TELEPHONE. Data Protection Act 1998. We recommend that you have a medication &

It is important that the NHS keeps accurate review at least once a year by the doctor. and up-to-date records about your health Please do not ask the doctor for a repeat DR KNOCK and treatment so those treating you can give prescription during a consultation. you the best possible care. CHANGING ADDRESS: Please let us know if you move address. 192 Colney Hatch Lane Please note that medical records are subject If you move outside the practice catchment area you will need to register with a new to inspection by NHS Barnet for the purpose practice. of financial audit, record validation and COMPLAINTS PROCEDURE: research. London The practice operates a complaints Should you wish your records to be excluded procedure as part of the NHS system for N10 1ET from such inspection or use please speak dealing with complaints. with a member of staff. Our system meets national criteria. to know what information You have a right Our aim is to give you the highest possible Tel: 020 8883 5555 we hold about you. standard of service. Our practice manager

If you would like access to your medical will deal swiftly with any problems that may Fax: 020 8365 3938 records please speak to our occur.

Practice Manager, Malvi Shah, at the ZERO TOLERANCE: Muswell Hill practice. We strongly support the NHS policy on zero NHS Barnet are responsible for ensuring tolerance. Anyone attending the surgery who www.drisaacsonandpartners.co.uk you get all the services you need. abuses the GP’s, staff or other patients

For details please call 020 8952 2381 or verbally or physically will risk removal from write to them at: the practice list. NHS Barnet RESPECT: Westgate House We respect patients of all ethnicity's/ Community Hospital religions and understand every patient has Broadway, Edgware HA8 0AD different needs.