DOCSLIB.ORG

Ombudsman for the Northern Territory of Australia

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Ombudsman for the Northern Territory of Australia OMBUDSMAN FOR THE NORTHERN TERRITORY OF AUSTRALIA Thirty Third Annual Report 2010-11 The Honourable Paul Henderson, MLA Chief Minister Parliament House DARWIN NT 0800 Dear Chief Minister In accordance with the provisions of Section 152 of the Ombudsman Act 2009, the Annual Report on the Office of the Ombudsman for the year ending 30 June 2011 is submitted to you for tabling in the Legislative Assembly. Yours sincerely Carolyn Richards Ombudsman 30 September 2011 Inquiries about this report, or any of the information or references contained within, should be directed to: Julie Carlsen Deputy Ombudsman GPO Box 1344 DARWIN NT 0801 Telephone: 08 8999 1818 or 1800 806 380 (toll free within NT) Facsimile: 08 8999 1828 Email: [email protected] Website: http://www.ombudsman.nt.gov.au Annual Report 2010/11 Page 1 ISSN – 0159 4540 STATEMENT OF ACCOUNTABLE OFFICER I advise in respect of my duty as Accountable Officer, and to the best of my knowledge and belief: a) proper records of all transactions affecting the Office were kept and employees under my control observed the provisions of the Financial Management Act, the Financial Management Regulations and Treasurer’s Directions; b) procedures within the Office afforded proper internal control, and a current description of these procedures can be found in the Accounting and Property Manual which has been prepared in accordance with the Financial Management Act; c) no indication of fraud, malpractice, major breach of legislation or delegations, major error in or omission from the accounts and records existed; d) in accordance with Section 15 of the Financial Management Act the internal audit capacity available to the Office is adequate and the results of internal audits were reported to me; e) the financial statements included in this Annual Report have been prepared from proper accounts and records and are in accordance with Part 2, Section 5 of the Treasurer’s Directions where appropriate; and f) all actions have been in compliance with all Employment Instructions issued by the Commissioner for Public Employment. In addition, I advise that in relation to items (a) and (e) the Chief Executive (CE) of Department of Business and Employment (DBE) has advised that to the best of his knowledge and belief, proper records are kept of transactions undertaken by DBE on my behalf, and the employees under his control observe the provisions of the Financial Management Act, the Financial Management Regulations and Treasurer’s Directions. The CE of DBE also advises all financial reports prepared by DBE for this Annual Report, have been prepared from proper accounts and records and are in accordance with Treasurer’s Directions Part 2, Section 5 and Part 2, Section 6, where appropriate. CAROLYN RICHARDS Ombudsman 30 September 2011 Page 2 Annual Report 2010/11 ISSN – 0159 4540 TABLE OF CONTENTS Page No 1. INTRODUCTION AND OVERVIEW .......................................................................................... 6 OMBUDSMAN’S FOREWORD ................................................................................................... 6 A YEAR IN REVIEW ..................................................................................................................... 8 Jurisdiction ................................................................................................................................ 9 Approaches/Complaints ..................................................................................................... 10 Website Visits ......................................................................................................................... 11 Achieving results ................................................................................................................... 12 Customer Satisfaction Surveys ......................................................................................... 15 Certificate IV in Government (Investigations) ............................................................ 16 Resource Pressures .............................................................................................................. 16 2. ABOUT THE OFFICE OF THE OMBUDSMAN ....................................................................... 19 OUR ORGANISATION ............................................................................................................... 19 OMBUDSMAN SERVICE STANDARDS ................................................................................. 19 ORGANISATIONAL STRUCTURE .......................................................................................... 20 STAFFING ESTABLISHMENT ................................................................................................. 21 UNREASONABLE COMPLAINANTS ...................................................................................... 22 3. PERFORMANCE ........................................................................................................................... 27 OVERALL PERFORMANCE...................................................................................................... 27 Outputs ...................................................................................................................................... 27 ACTIVITY 1: RESOLUTION OF COMPLAINTS ............................................................ 29 TOTAL APPROACHES ................................................................................................... 29 OUTSIDE JURISDICTION (OSJ) .................................................................................. 33 CORRECTIONAL SERVICES ......................................................................................... 38 Request to Attend the Superintendent’s Parade (RASP) ............................ 38 Prisoner complaints: ............................................................................................... 38 DEPARTMENT OF JUSTICE (EXCLUDING PRISONER COMPLAINTS) ............ 42 Issues of Complaint .................................................................................................. 43 Case Studies ................................................................................................................ 43 HOUSING, LOCAL GOVERNMENT & REGIONAL SERVICES (HLGRS) ............. 49 Issues of Complaint .................................................................................................. 50 Case Studies ................................................................................................................ 51 POWER & WATER ......................................................................................................... 55 Case Studies ................................................................................................................ 56 NORTHERN TERRITORY POLICE.............................................................................. 60 How Complaints are finalised .............................................................................. 60 Complaint Outcomes: .............................................................................................. 62 Complaint statistics: ................................................................................................ 62 Presentations to Police Recruits ......................................................................... 64 Case Studies ................................................................................................................ 64 DEPARTMENT OF EDUCATION AND TRAINING (DET) ..................................... 68 Case Studies ................................................................................................................ 68 DEPARTMENT OF HEALTH & FAMILIES (DHF) ................................................... 74 Case Studies ................................................................................................................ 75 DEPARTMENT OF BUSINESS & EMPLOYMENT (DBE) ....................................... 79 Case Studies ................................................................................................................ 79 DEPARTMENT OF LANDS & PLANNING (DLP) ..................................................... 80 Annual Report 2010/11 Page 3 ISSN – 0159 4540 Case Studies ................................................................................................................ 81 TREASURY ....................................................................................................................... 82 DEPARTMENT OF RESOURCES (DOR) .................................................................... 82 NATURAL RESOURCES, ENVIRONMENT, THE ARTS & SPORT (NRETAS) ... 82 Case Studies ................................................................................................................ 83 ACTIVITY 2: IMPROVE THE DELIVERY OF SERVICES ........................................... 88 OUTPUTS .......................................................................................................................... 88 HIGHLIGHTS .................................................................................................................... 88 ACTIVITY 3: INSPECTION OF NT POLICE RECORDS .............................................. 90 OUTPUTS .......................................................................................................................... 90 OVERSIGHT FUNCTION ............................................................................................... 90
Load more

Recommended publications
  • New Emission Factors for Australian Vegetation Fires Measured Using
    Atmos. Chem. Phys., 14, 11335–11352, 2014 www.atmos-chem-phys.net/14/11335/2014/ doi:10.5194/acp-14-11335-2014 © Author(s) 2014. CC Attribution 3.0 License. New emission factors for Australian vegetation fires measured using open-path Fourier transform infrared spectroscopy – Part 2: Australian tropical savanna fires T. E. L. Smith1, C. Paton-Walsh2, C. P. Meyer3, G. D. Cook4, S. W. Maier5, J. Russell-Smith5, M. J. Wooster1, and C. P. Yates5 1King’s College London, Earth and Environmental Dynamics Research Group, Department of Geography, London, UK 2Centre for Atmospheric Chemistry, School of Chemistry, University of Wollongong, Wollongong, New South Wales, Australia 3CSIRO Marine and Atmospheric Sciences, PMB 1, Aspendale, Victoria, Australia 4CSIRO Ecosystem Sciences Sustainable Agriculture Flagship, PMB 44, Winnellie, Northern Territory, Australia 5Charles Darwin University, Research Institute for the Environment and Livelihoods, Darwin, Northern Territory, Australia Correspondence to: T. E. L. Smith ([email protected]) Received: 30 December 2013 – Published in Atmos. Chem. Phys. Discuss.: 11 March 2014 Revised: 16 September 2014 – Accepted: 17 September 2014 – Published: 29 October 2014 Abstract. Savanna fires contribute approximately 40–50 % stantially between different savanna vegetation assemblages; of total global annual biomass burning carbon emissions. Re- with a majority of this variation being mirrored by variations cent comparisons of emission factors from different savanna in the modified combustion efficiency (MCE) of different regions have highlighted the need for a regional approach to vegetation classes. We conclude that a significant majority emission factor development, and better assessment of the of the variation in the emission factor for trace gases can be drivers of the temporal and spatial variation in emission fac- explained by MCE, irrespective of vegetation class, as illus- tors.
    [Show full text]
  • Fixing the Hole in Australia's Heartland
    Fixing the hole in Australia’s Heartland: How Government needs to work in remote Australia September 2012 Dr Bruce W Walker Dr Douglas J Porter Professor Ian Marsh The remoteFOCUS project is an initiative facilitated by Desert Knowledge Australia. Support to make this report possible has been provided by: Citation: Walker BW, Porter DJ, and Marsh I. 2012 Fixing the Hole in Australia’s Heartland: How Government needs to work in remote Australia, Desert Knowledge Australia, Alice Springs ISBN: 978-0-9873958-2-5 This report has been authored by: ISBN Online: 978-0-9873958-3-2 Dr Bruce W Walker, remoteFOCUS Project Director Dr Douglas J Porter, Governance Adviser, World Bank, Associated Reports: & Adjunct Professor, International Politics and Security Walker, BW, Edmunds, M and Marsh, I. 2012 Loyalty for Studies, Australian National University Regions: Governance Reform in the Pilbara, report to the Pilbara Development Commission, Desert Knowledge Australia Professor Ian Marsh, Adjunct Professor, Australian ISBN: 978-0-9873958-0-1 Innovation Research Centre, University of Tasmania Walker, BW, (Ed) Edmunds, M and Marsh, I. 2012 The With contributions by: remoteFOCUS Compendium: The Challenge, Conversation, Dr Mary Edmunds Commissioned Papers and Regional Studies of Remote Australia, Mr Simon Balderstone AM Desert Knowledge Australia. ISBN: 978-0-9873958-1-8 And review by the remoteFOCUS Reference Group: Copyright: Desert Knowledge Australia 2012 Hon Fred Chaney AO (Convenor) Licensed under the Creative Commons Dr Peter Shergold AC Attribution-Noncommercial-ShareAlike Licence Mr Neil Westbury PSM For additional information please contact: Mr Bill Gray AM Dr Bruce Walker Mr John Huigen (CEO Desert Knowledge Australia) Project Director | remoteFOCUS M: 0418 812 119 P: 08 8959 6125 The views expressed here are those of the individuals E: [email protected] and the remoteFOCUS team and should not be taken as W: www.desertknowledge.com.au/Our-Programs/remoteFOCUS representing the views of their employers.
    [Show full text]
  • Redistribution of the Northern Territory Into Electoral Divisions FEBRUARY 2017
    Redistribution of the Northern Territory into electoral divisions FEBRUARY 2017 Report of the augmented Electoral Commission for the Northern Territory Commonwealth Electoral Act 1918 Feedback and enquiries Feedback on this report is welcome and should be directed to the contact officer. Contact officer National Redistributions Manager Roll Management Branch Australian Electoral Commission 50 Marcus Clarke Street Canberra ACT 2600 Locked Bag 4007 Canberra ACT 2601 Telephone: 02 6271 4411 Fax: 02 6215 9999 Email: [email protected] AEC website www.aec.gov.au Accessible services Visit the AEC website for telephone interpreter services in 18 languages. Readers who are deaf or have a hearing or speech impairment can contact the AEC through the National Relay Service (NRS): – TTY users phone 133 677 and ask for 13 23 26 – Speak and Listen users phone 1300 555 727 and ask for 13 23 26 – Internet relay users connect to the NRS and ask for 13 23 26 ISBN: 978-1-921427-47-3 © Commonwealth of Australia 2017 © Northern Territory 2017 The report should be cited as augmented Electoral Commission for the Northern Territory, Redistribution of the Northern Territory into electoral divisions. 15_0527 The augmented Electoral Commission for the Northern Territory (the augmented Electoral Commission) has undertaken a redistribution of the Northern Territory. In developing and considering the impacts of the redistribution, the augmented Electoral Commission has satisfied itself that the electoral divisions meet the requirements of the Commonwealth Electoral Act 1918 (the Electoral Act). The augmented Electoral Commission commends its redistribution for the Northern Territory. This report is prepared to fulfil the requirements of section 74 of the Electoral Act.
    [Show full text]
  • Annual Shire Plan 2020-21.Pdf650.10 KB
    COOMALIE COMMUNITY GOVERNMENT COUNCIL Annual Shire Plan 2020/2021 1 | P a g e J u n e 2 0 2 0 CONTENTS COOMALIE COMMUNITY GOVERNMENT COUNCIL PROFILE .............................................................................3 STAFFING PLAN ...................................................................................................................................................6 LEGISLATIVE FRAMEWORK .................................................................................................................................7 ADEQUACY OF CONSTITUTIONAL ARRANGEMENTS ....................................................................................... 10 ELECTORAL REPRESENTATION ......................................................................................................................... 10 ASSESSMENT OF OPPORTUNITIES ................................................................................................................... 11 ASSESSMENT OF CHALLENGES ........................................................................................................................ 11 ASSESSMENT OF ADMINISTRATIVE AND REGULATORY FRAMEWORKS ......................................................... 11 COOPERATIVE ARRANGEMENTS ..................................................................................................................... 12 ACCESS TO STRATEGIC PLAN ........................................................................................................................... 12 SERVICE DELIVERY PLANS ...............................................................................................................................
    [Show full text]
  • New Emission Factors for Australian Vegetation Fires
    Open Access Discussion Paper | Discussion Paper | Discussion Paper | Discussion Paper | Atmos. Chem. Phys. Discuss., 14, 6311–6360, 2014 Atmospheric www.atmos-chem-phys-discuss.net/14/6311/2014/ Chemistry doi:10.5194/acpd-14-6311-2014 ACPD © Author(s) 2014. CC Attribution 3.0 License. and Physics Discussions 14, 6311–6360, 2014 This discussion paper is/has been under review for the journal Atmospheric Chemistry New emission factors and Physics (ACP). Please refer to the corresponding final paper in ACP if available. for Australian vegetation fires New emission factors for Australian T. E. L. Smith et al. vegetation fires measured using open-path Fourier transform infrared Title Page spectroscopy – Part 2: Australian tropical Abstract Introduction Conclusions References savanna fires Tables Figures T. E. L. Smith1, C. Paton-Walsh2, C. P. Meyer3, G. D. Cook4, S. W. Maier5, J. Russell-Smith5, M. J. Wooster1, and C. P. Yates5 J I 1King’s College London, Earth and Environmental Dynamics Research Group, Department of J I Geography, London, UK Back Close 2University of Wollongong, School of Chemistry, Wollongong, New South Wales, Australia 3CSIRO Marine and Atmospheric Sciences, PMB 1, Aspendale, Victoria, Australia Full Screen / Esc 4CSIRO Ecosystem Sciences Sustainable Agriculture Flagship, PMB 44, Winnellie, Northern Territory, Australia Printer-friendly Version 5Charles Darwin University, Research Institute for the Environment and Livelihoods, Darwin, Northern Territory, Australia Interactive Discussion 6311 Discussion Paper | Discussion Paper | Discussion Paper | Discussion Paper | Received: 30 December 2013 – Accepted: 13 February 2014 – Published: 11 March 2014 Correspondence to: T. E. L. Smith ([email protected]) ACPD Published by Copernicus Publications on behalf of the European Geosciences Union.
    [Show full text]
  • Annual Shire Plan 2019-20655.46 KB
    COOMALIE COMMUNITY GOVERNMENT COUNCIL Annual Shire Plan 2019-2020 1 | P a g e M a y 2 0 1 9 CONTENTS COOMALIE COMMUNITY GOVERNMENT COUNCIL PROFILE .............................................................................3 ORGANISATIONAL CHART ...................................................................................................................................6 LEGISLATIVE FRAMEWORK .................................................................................................................................7 ASSESSMENT OF CONSTITUTIONAL ARRANGEMENTS .................................................................................... 10 ELECTORAL REPRESENTATION ......................................................................................................................... 10 ASSESSMENT OF OPPORTUNITIES ................................................................................................................... 10 ASSESSMENT OF CHALLENGES ........................................................................................................................ 10 ASSESSMENT OF ADMINISTRATIVE AND REGULATORY FRAMEWORKS ......................................................... 11 COOPERATIVE ARRANGEMENTS ..................................................................................................................... 11 ACCESS TO STRATEGIC PLAN ........................................................................................................................... 11 SERVICE DELIVERY PLANS ...............................................................................................................................
    [Show full text]
  • Generational Change in Northern Territory Local Government W
    CENTRE FOR ABORIGINAL ECONOMIC POLICY RESEARCH Changing Scale, Mixing Interests: Generational Change in Northern Territory Local Government W. Sanders CAEPR WORKING PAPER No. 79/2011 ANU COLLEGE OF ARTS & SOCIAL SCIENCES SERIES NOTE The Centre for Aboriginal Economic Policy Research (CAEPR) was established at The Australian National University (ANU) in April 1990. Since 1 January 2010, CAEPR has operated as an academic unit within the Research School of Social Sciences in the College of Arts and Social Sciences at ANU. The Centre is funded from a variety of sources including ANU, Australian Research Council, industry and philanthropic partners, the Department of Families, Housing, Community Services and Indigenous Affairs, and State and Territory governments. CAEPR’s principal objective is to undertake high-quality, independent research that will assist in furthering the social and economic development and empowerment of Aboriginal and Torres Strait Islander people throughout Australia. Its aim is to combine academic and teaching excellence on Indigenous economic and social development and public policy with realism, objectivity and relevance. CAEPR is Australia’s foremost social science research centre focusing on Indigenous economic and social policy from a national perspective. The Centre’s publications, which include the CAEPR Working Paper series established in 1999, aim to report on Indigenous circumstance, inform public debate, examine government policy, and influence policy formulation. Working Papers are often work-in-progress
    [Show full text]
  • Northern Territory Grants Commission Annual Report 2010/2011
    NORTHERN TERRITORY GRANTS COMMISSION Annual Report 2010-11 ISSN 1835-4440 Annual Report 03 NORTHERN TERRITORY GRANTS COMMISSION GRANTS TERRITORY NORTHERN Ms Malarndirri McCarthy MLA Minister for Local Government Parliament House DARWIN NT 0801 Dear Minister In accordance with section 16 of the Local Government Grants Commission Act, I have pleasure in presenting to you the Annual Report for the Commission on its activities for 2010-11. Included in the report are the financial statements for the year ended 30 June 2011. Yours sincerely Bob Beadman Chairman 14 October 2011 Annual Report 04 CONTENTS Foreword 06 The Northern Territory Grants Commission 08 Background 09 Relevant legislation 09 Organisation and People 10 Membership 11 Members’ profiles 12 Administration and staffing 13 Summary of Activities 2010-11 14 Methodology 15 Annual conference 15 Executive Officers’ meeting 16 Visits to local governing bodies 16 Public hearings 16 Financial data 16 Annual financial statements 16 Submissions 16 Payments 2010-11 16 Estimated entitlement 2011-12 17 Entitlement 2010-11 17 Cash entitlement 2011-12 17 Communication with councils 17 Council letters of advice 17 Revenue and expenditure assessments of local governments 17 Recommendations 18 Chairman’s letter 19 Recommendation Schedule 2011-12 21 Schedules 22 Schedule 1 Population 2011-12 23 Schedule 2 Cost adjustors and key drivers 2011-12 23 Schedule 3 Road lengths 2011-12 24 Schedule 4 Reconciliation of local government income and expenditure 25 Schedule 5 Local government income 2009-10 26
    [Show full text]
  • 2017 Why Council? Stand up for Your Community
    2017 Why Council? Stand Up for Your Community Contact Information For further information about the content of this guide or local government, please contact your local council or any one of the organisations below: Local Government Association of the Northern Territory (LGANT) 21 Parap Road (PO Box 2017) Parap NT 0820 Telephone: 08 8944 9688 Email: [email protected] Website: www.lgant.asn.au NT Department of Housing and Community Development RCG House 83-85 Smith Street Darwin NT 0800 GPO Box 4450 Darwin NT 0801 Telephone: (08) 8924 3644 Website: www.dhcd.nt.gov.au Northern Territory Electoral Commission Level 3, TCG Centre 80 Mitchell Street (GPO Box 2419) Darwin NT 0800 Telephone: 08 8999 5000 Fax: 08 8999 7630 Email: [email protected] Website: www.ntec.nt.gov.au Produced by Local Government Association of the Northern Territory © 2017 Table of contents 1. What is this guide about? .................................................................................................. 5 2. Where can I find out more about local government ........................................................... 5 3. Why is democratic government important? ....................................................................... 6 4. What is Government in Australia about? ........................................................................... 6 5. What are the characteristics of local government in the Northern Territory?...................... 7 6. What are the main laws that relate to local government? .................................................
    [Show full text]
  • Annual Report 2010 – 2011
    LOCAL GOVERNMENT ASSOCIATION OF THE NORTHERN TERRITORY LOCAL GOVERNMENT ASSOCIATION OF THE NORTHERN TERRITORY LOCAL GOVERNMENT ASSOCIATION OF THE NORTHERN TERRITORY 2010/2011 ANNUAL REPORT 1 LOCAL GOVERNMENT ASSOCIATION OF THE NORTHERN TERRITORY CONTENTS PAGE Chief Executive Officer’s Report…………………………………………………………..3 About this Report……………………………………………………………………………4 About the Association……………………………………………………………………… 5 Vision……………………………………………………………………………….. 6 Mission……………………………………………………………………………… 6 Core Values…………………………………………………………………………6 Goals………………………………………………………………………………...6 Membership 2010 – 2011………………………………………………………………… 7 Local Government areas in the Northern Territory…………………………………… 8 Executive Committee Members……………………………………………………........9 Organisational Structure………………………………………………………………… .12 Service Providers & Sponsors………………………………………………………….. .13 President’s Report on Behalf of the Executive………………………………………....14 Strategic Plan Achievements 2010/2011……………………………………………… .16 Financial Reports as at 30 June 2011…………………………………………………. .32 Official publication of the Local Government Association of the Northern Territory © 2 LOCAL GOVERNMENT ASSOCIATION OF THE NORTHERN TERRITORY CHIEF EXECUTIVE OFFICER'S REPORT Alderman Kerry Moir President Local Government Association of the Northern Territory PO Box 2017 PARAP NT 0804 Dear Madam President In accordance with Clause 18.3 of the Local Government Association of the Northern Territory (LGANT) constitution I submit the Annual Report (‘the Report’) and audited financial statements for the 2010-11
    [Show full text]
  • Annual Report 2009 – 2010
    LOCAL GOVERNMENT ASSOCIATION OF THE NORTHERN TERRITORY LOCAL GOVERNMENT ASSOCIATION OF THE NORTHERN TERRITORY 2009/2010 ANNUAL REPORT 1 LOCAL GOVERNMENT ASSOCIATION OF THE NORTHERN TERRITORY CONTENTS PAGE Chief Executive Officer’s Report………………………………………………………….. 3 About this Report…………………………………………………………………………… 4 About the Association……………………………………………………………………… 5 Vision……………………………………………………………………………….. 6 Mission……………………………………………………………………………… 6 Core Values………………………………………………………………………… 6 Goals………………………………………………………………………………... 6 Membership 2009 – 2010………………………………………………………………… 7 Local Governments areas in the Northern Territory…………………………………… 8 Executive Committee Members……………………………………………………........9 Organisational Structure………………………………………………………………… .12 Service Providers & Sponsors………………………………………………………….. .13 President’s Report on Behalf of the Executive………………………………………... .14 Strategic Plan Achievements 2009/2010……………………………………………… .16 Financial Reports as at 30 June 2010…………………………………………………. .28 Official publication of the Local Government Association of the Northern Territory © 2 LOCAL GOVERNMENT ASSOCIATION OF THE NORTHERN TERRITORY CHIEF EXECUTIVE OFFICER'S REPORT Alderman Kerry Moir President Local Government Association of the Northern Territory PO Box 2017 PARAP NT 0804 Dear Madam President In accordance with Clause 18.3 of the LGANT constitution I submit the Annual Report (‘the Report’) and audited financial statements for the 2009-10 financial year. This financial year the treatment of grant revenue was changed with respect to grants to
    [Show full text]
  • Department of Local Government and Regions Annual Report 2013-14
    DEPARTMENT OF LOCAL GOVERNMENT AND REGIONS Annual Report 2013–2014 i DEPARTMENT OF LOCAL GOVERNMENT AND REGIONS CONTENTS CHIEF EXECUTIVE’S MESSAGE ____________________________ 2 SIGNIFICANT EVENTS ___________________________________ 4 PERFORMANCE SNAPSHOT ______________________________ 5 ABOUT US _____________________________________________ 11 STRENGTHENING LOCAL GOVERNMENT CAPACITY _________ 15 IMPROVING REGIONAL SERVICE DELIVERY ACROSS THE TERRITORY ________________________________ 35 INCREASING CAPACITY OF STAFF TO DELIVER SERVICES __________________________________ 36 FINANCIAL PERFORMANCE _____________________________ 49 APPENDICES __________________________________________ 80 CONTACT INFORMATION ________________________________ 92 ABOUT THIS REPORT This annual report provides a record of the Department of Local Government and Regions’ achievements for the 2013–14 financial year. In line with section 28 of the Public Sector Employment and Management Act, this report aims to inform the Northern Territory Parliament, Territorians and other stakeholders of: • the primary functions and responsibilities of the department • significant activities undertaken during the year • the department’s financial management and performance. This report provides a summary of the department’s progress in achieving its planned outcomes, as outlined in the 2013–14 Budget and the department’s corporate plan 2013–15. It also provides an insight into future direction. ANNUAL REPORT 2013–14 1 CHIEF EXECUTIVE’S MESSAGE The Department of Local Government The
    [Show full text]