WINTER 2021 PLUS. PLUS Winter 2021 1 Front Cover: TasPort’s new D9T Dozer at WELCOME the Burnie chip export terminal Welcome to the Winter 2021 edition of PLUS magazine. investment in our Clayton head office (just as we’ve finished technology group within William Adams is helping VICTORIA TASMANIA one upgrade, we’re planning the next…). Plans are afoot to customers take advantage of everything that Cat machines After last year’s lockdowns, I’m relieved to be writing add new workshop facilities, including both a Component have got on board. Among the biggest technological this letter from our head office in Clayton, which is now Rebuild Centre (CRC) and a new Central Distribution Centre developments are the new machines’ 3D capabilities, which CLAYTON HORSHAM BENDIGO GEELONG LAUNCESTON 81-83 Dimboola Road 11A Trantara Court Cnr Fyans & Crown Street 308 George Town Road operating at 100 percent capacity – and it’s great to be (CDC), for our parts operation. allow operators to dig accurately to their designs, allowing (HEAD OFFICE) Horsham VIC 3400 East Bendigo VIC 3550 Geelong South VIC 3220 Rocherlea TAS 7248 back. Our William Adams team adapted quickly and for greater safety and productivity. 17-55 Nantilla Road (03) 5362 4100 (03) 5434 2140 (03) 5223 5200 (03) 6325 0900 successfully to remote working last year, but nothing beats The CRC will be a state-of-the-art facility where we can Clayton VIC 3168 the ability to meet face-to-face with colleagues and, of centralise the rebuilding of machine components like If you’re keen to know more about Cat’s industry-leading (03) 9566 0666 course, being able to welcome our valued customers back engines, transmissions, power trains and final drives, and tech, we’ll be holding our William Adams Cat Live festival HOBART on site. then refit them for customers. The CDC will be the central again later in the year, with a special focus on how our DANDENONG TRARALGON PORTLAND LAVERTON 2 Chardonnay Drive parts distribution hub for our 14 offices across the two customers can use Cat’s on board machine technologies to 2-4 Fowler Road, 25-27 Standing Drive 167 Garden Street 32-42 Spencer Street Berriedale TAS 7011 Despite fears of a downturn, I’m pleased to report that the states. All being well, both centres will be operational get the most from their machines and equipment. Last year’s Dandenong South VIC 3175 Traralgon VIC 3844 Portland VIC 3305 Sunshine West VIC 3028 (03) 6249 0566 first few months of this year have been extremely positive. in two years’ time, enabling us to take our customer event – run over five epic hours, with demos, discussions (03) 9767 3600 (03) 5175 6200 (03) 5521 5150 (03) 9931 9666 New machine sales have reached a record high and we’re service and efficiency to the next level. and a guest appearance from former AFL footballer and BURNIE thrilled that so many of our customers, old and new, have commentator Brian Taylor – reached over 1000 people, MILDURA SWAN HILL WODONGA Bass Highway purchased the equipment they need to achieve successful In the meantime, we’ve just rolled out our new WillCare with 300 online at any one point in time. Definitely keep 200 Melbourne Road Somerset TAS 7322 outcomes for their businesses from William Adams. Customer Value Agreements (CVA), the culmination of an eye on our website to find out more about this 345 Benetook Avenue 36-38 Curlewis Street Mildura VIC 3502 Swan Hill VIC 3585 Wodonga VIC 3690 (03) 6433 8888 six months’ hard work and many years of knowledge and incredible event. (02) 6051 5800 Certainly, government stimulus packages and investment in experience. Our sales teams and technicians have always (03) 5018 6100 (03) 5036 3900 infrastructure have kept the market buoyant, and at William offered CVAs, particularly through our 335 agreement, but I hope you enjoy this winter edition of PLUS and thank you Adams we’ve been well-positioned to keep our supply with WillCare we’re able to extend comprehensive service once again for your ongoing support and passion for William chains active and full. But if last year’s challenges showed coverage to every type of customer and machine, both new Adams and Cat. We’re extremely appreciative of all our PLUS is published by William Adams PTY LTD as one of the many CAT PLUS services provided by your Caterpillar Editorial content in this magazine can be reproduced in other media upon approval granted by William Adams’ anything, it’s that strong customer relationships remain the and used. superb customers and look forward to continuing to meet dealer in Victoria and Tasmania. All correspondence or requests for additions to our mailing list should be Marketing Department. Information provided (specifications etc..) as printed are believed to be correct heart of our business. all your Cat needs in the future. addressed to: and accurate but no responsibilty will be accepted by William Adams for any details found to be incorrect. There are three tiers of support – Convenience, Advantage CATERPILLAR and CAT are registered trademarks of Caterpillar inc. Marketing Department I’d like to thank all of our valued customers and I feel proud and Ultimate – depending on customers’ requirements, William Adams PTY LTD PO. Box 164, © 2021 Caterpillar. All Rights Reserved. CAT, CATERPILLAR, LET’S DO THE WORK, their respective logos, “Caterpillar that, even in difficult times, we continued to put all of our ranging from equipment health monitoring and the regular Clayton 3168, Australia Yellow”, the “Modern Hex” trade dress as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission. energy into providing the exceptional service you’ve come supply of parts kits, to a full 24-hour management of all your (03) 9566 0666 to expect from our team. While the pandemic certainly isn’t equipment and repair requirements. over – and our hearts go out to our colleagues overseas who are still suffering its effects – I do feel that the worst WillCare is ground-breaking for us and, I believe, for the may be behind us. industry – and I could talk about it all day. If you’re keen Get in touch to find out more to know more, I’d urge you to read the article on page 24, With a focus on growth for the next financial year, we’ve or speak to your local sales representative. MARK SWEENEY been planning a raft of new initiatives that I’m excited General Manager – to share with you. Firstly, as part of our commitment to Meanwhile, Cat continues to bring impressive new Product Support Services customer support, we’re ready to start the next phase of technologies to market – and our recently formed machine William Adams Pty Ltd w: williamadams.com.au | e: [email protected] | p: 1300 923 267 (WADAMS) 2 PLUS Winter 2021 PLUS Winter 2021 3 NEW EQUIPMENT WORK TOOLS CATERPILLAR 6 HILL EARTHWORKS 19 ADD ADVANSYS TEETH 34 THE EVOLUTION OF THE 34 CONTINUES TRADITION TO YOUR BUCKET LIST CATERPILLAR LOGO WITH NEW NEXT GEN 326 36 HOW TO USE FAULT 7 6 IN A ROW FOR VIDO USED EQUIPMENT CODES TO IMPROVE 8 HALL EARTHMOVING GOES 20 USED EQUIPMENT SECTOR OPERATOR PERFORMANCE FOR THE DOUBLE SHRUGS OFF COVID 38 SUSTAINABILITY 24 10 CAT PURPOSE-BUILT IN PRACTICE M323F RR NOW IN AUS INSTITUTE OF TRAINING 40 A BRIEF HISTORY OF CUSTOMER SOLUTIONS 12 TASSIE’S FIRST NEXT GEN AUSTRALIAN BUILT CAT 22 HOW WILLIAM ADAMS’ 313 DELIVERED 28 13 WHY WILLCARE KEEPS INSTITUTE KEEPS 13 WEST COAST JOB TESTS YOUR MACHINES ON TRACK OPERATORS UP TO SPEED GENERAL INTEREST How William Adams’ NEW 349FL 42 FROM THE ARCHIVES customer value agreements deliver market-leading support CUSTOMER SOLUTIONS – FAITH IN A COMPANY LOCAL GOVERNMENT AND A PRODUCT 24 WHY WILLCARE KEEPS 14 NEXT GENERATION 120 43 EXECUTIVE CHAIRMAN YOUR MACHINES ON TRACK MOTOR GRADER IS THE CELEBRATES THREE SCORE 28 A BIG STAGE FOR CAT STAR OF THE SHOW AND 10 JOB SITE SOLUTIONS 44 ‘EVERY WOMAN WORKING AT CATERPILLAR HAD A FORESTRY MINING 16 BESPOKE DOZER FOR SENSE OF PRIDE’ 38 30 9 WAYS TO ENSURE HAUL BURNIE TERMINAL 45 PHIL GOW RETIRES ROADS ARE AN ASSET 46 PLUS CAMERA 22 – NOT A LIABILITY INSTITUTE OF TRAINING PAVING WINTER 2021 18 AP500F JOINS AP300F AT RENTAL KEEPING OPERATORS UP CRANES ASPHALTING TO SPEED 32 CAT PAYLOAD A WINNER FOR CAT RENTAL CUSTOMER Mastering increasingly high-tech machinery CONTENTS. 16 08 33 CATS AT THE BEACH PLUS. 4 PLUS Winter 2021 PLUS Winter 2021 5 NEW EQUIPMENT NEW EQUIPMENT HILL 6 IN A ROW EARTHWORKS FOR VIDO CONTINUES John Vidotto runs south-east Melbourne civil construction business Vido Nominees and is one of the very successful quiet achievers in TRADITION our industry. In 1994, John purchased his first Caterpillar WITH NEW excavator, a 325 Series, and in October last year, he updated his 324E to a new Next Gen 326. In between, Vido ran four Cat excavators NEXT GEN 326 in the 22–25 tonne class, owning every series excavator Cat produced with the exception of A big thank you to Chris, Graeme and Ken Hill, one – the Next Gen models arrived too quickly who have just added a new Next Gen 326 2D for John to try an F Series! excavator to their growing Cat fleet. The new 326, with factory-fitted 3D Grade Based in Poowong, South Gippsland, Chris and Control was delivered to Melbourne’s new Graeme have steadily grown the business since Mordialloc freeway construction project.