Issue 259 July 2019
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THE UPPER WENSLEYDALE NEWSLETTER Issue 259 July 2019 Donation please: 50p suggested Tom Purvis Covering Upper Wensleydale from Wensley to Garsdale Head plus Walden and Bishopdale, Covering UpperSwaledale Wensleydale from from Keld Wensley to Gunnerside to Garsdale plus Cowgill Head, within Upper Walden Dentdale. and Bishopdale, Swaledale from Keld to Gunnerside plus Cowgill in Upper Dentdale. Guest Editorial entire staff to write a novel, and all I want, truthfully, is my telephone number back. He Janice - not her real name - has seven children makes it clear that despite the original promises and fourteen grandchildren and works for a given by so many of his colleagues, I’m not digital communications company in the north- going to get it. east. She loves her job, which is all about helping people like me and sorting out their Eventually I give up in despair, go back to my problems. “That’s what I’m here for, my original TV and broadband provider, paying lovely,” she says, and I warm to her friendly more than before but not actually caring manner and genuine concern. As she diddles because, at last, the nightmare is over. and hums on the end of the line, making detailed Still, the disappointment is immense. Not so notes of my not-quite-complaint which she’s much that I haven’t got the product I was sold going to pass on to the appropriate department and, incredibly on reflection, had never asked and then call me in a few days to make sure it’s for - my initial inquiry had been about all been sorted, we have a little chat about the something entirely different - but that I had been ups and downs of family life. We agree it leaves so badly let down by people I’d trusted, who’d us skint and frazzled but that, all things given me their word along with their life stories. considered, we wouldn’t have it any different. People who had been trained to engage with At the end of the call I’ve almost forgotten I customers, to gain their confidence by being had a problem. If I have, I just know that lovely, friendly and open. “Tell them about yourself, motherly, Janice is going to sort it. This, I think, your families, your holidays,” I can hear the is just the kind of customer service we long for highly-paid consultant advising them in a from big business: caring, responsive, and with featureless meeting room on a Monday morning, a welcome human touch. thus ignoring, or diverting attention from, the real problem: not the staff paid peanuts to deal Of course, the little difficulty - which is that in with frustrated and angry customers like me, but the process of transferring from my previous the flawed and failing systems they are working ’phone and broadband provider I’ve lost the with, implemented by bosses whose sole telephone number I’ve had for 12 years so motivation is profit. So, was it really any better nobody has been able to contact me for ten days when these utilities were state-owned? That’s an - would never have arisen if Salma had not mis- argument for another day, and yes, I do know sold me the new contract in the first place. After the answer. we’d sealed the deal and she had read me my consumer rights, Salma was going to pass my Betsy Everett details on to Andy “the technical guy” who would see it through from now on as she's about Leyburn & District U3A to go on holiday. Fleur Butler is the speaker at the July monthly Somewhere nice? Well, she says sadly, she meeting, talking about Emmeline Pankhurst, the was planning on Libya where half her family is famous Suffragette. Café open and Committee from, but civil war has broken out so they’ve members available from 10.00am, the had to cancel. Now her partner has booked a talk begins at 10.30am. Leyburn Arts & surprise trip to goodness knows where and she’s Community Centre, Friday, July 19th. Free to a bit apprehensive as, apart from anything else, members, and visitors welcome for a small fee. she doesn’t know what to pack. Art Exhibition, John Hunter, free entry, Salma goes on holiday, I never hear from Leyburn Arts & Community Centre, Andy and Janice does not call me back. A week Monday-Friday, 10.00am - 5.00pm (except later I’m dealing with Richard who is trying when room is reserved.) very hard to resolve the problem which is now an actual complaint before he, too, goes away Singalong Supper with Jayne Darling, but not to anywhere exotic because he can’t Friday, July 19th, at 7.30pm. £10 which afford it. No, he’s just camping with friends but includes 2 course supper. Tel 01969 624510 to is worried because the weather forecast isn’t book. good. I don’t ask where or when because I’m Leyburn Arts & Community Centre. now getting enough biographical details on the 2 Colour Photos Wanted For our next edition in August 2019 the Newsletter will have a colour outer cover. We are requesting from our readers any colour Eunice the Ewe photos with the theme ‘Summer in the Dales’ Last month I was in the Wensleydale Press that they would be willing to have published in advert on page 27 and the winner of the £10 the Newsletter. prize is Clementine Ruddenklau of Matfield, Please send any photos by July 16th to Kent. [email protected]. Where am I now? To enter for the £10 prize, please include your postal address if replying by National Park Guided Walks in July email. Sunday, 7th - “Discover Aisgill Force” 1.30pm to 4.30pm. Meet at the DCM for a 4 mile walk to discover the spectacular waterfall. Gayle Village Institute Adult £5.00. Children free to age 18 and under. Committee Members Needed Sunday, 14th – “Secret Squirrel” 10.30am to As a small but very much needed village 1.00pm and 2.00pm to 4.30pm. Meet at the Institute, we are looking for additional members DCM for a 1.5 mile stroll around Snaizeholme to help with the continuation of this hall. including the Red Squirrel view point. Adults Currently we are looking for a Treasurer, as well £6.00, children £2.00 (includes transport from as anyone who wants to be part of this local the DCM). community facility. Please contact either Stan Tuesday, 23rd – “Hawes Town Trail” 2.00pm Roocroft or Natasha Dinsdale. to 4.00pm. Meet at the DCM and join this easy 2 mile walk through Hawes and Gayle exploring The accuracy, appropriateness or legitimacy the history of the area. Free event, donations of any product or service advertised in this welcome. Limited places, booking essential. publication is the sole responsibility of the advertiser and not of the Upper Wensleydale Sunday, 28th – “Falls, Freeholders and Newsletter. Flagstones” 1.00pm to 4.30pm. Meet at Aysgarth Falls National Park Centre for a 5 mile walk. Adult £5.00. Children free to age 18 and In This Issue Page under. Guest Editorial 2 Booking is advised. Assistance dogs are Competition 4 welcome, other dogs not allowed on the walks. Swaledale Festival Review 5 Upper Dales Health Watch 7 Submission of articles Police Report 8 Please note that all submissions should comply Prunings 9 with current copyright legislation. If submitted Computer Corner 10 articles are not the original work of the person Mystery Picture 11 submitting them, then all relevant permission BAWB School News 12 should be sought and granted for reproduction. The Woodiwiss Connection 14 Black Pudding Recipe 16 Heavens Above 17 DEADLINE FOR COPY FOR THE What’s On 20 NEXT ISSUE IS Doctors’ Rota 24 Quoits League 25 TUESDAY JULY 23rd Dairy Days 28 (Unless we are full earlier) Yorkshire Shepherdess 32 PUBLISHED ON AUG 1st Hawes School News 33 UCI Cycling Event 39 3 July Competition Bainbridge Women’s Institute Where would you find the following and which Bainbridge W.I. meet on the third Thursday of is the odd one out? the month in Bainbridge Village Hall at 7.30pm. 1. Ding Dong The next meeting is on July 18th and will 2. Nibley have a talk on Acupuncture for health. Forthcoming visits are to Heck Sausages on 3. Mosquitoville July 15th and Dunham Massey Gardens on 4. Fries August 14th. Further information from Anne Harrison 01969 663381 or Margaret 5. Big Bottom Thompstone 01969 650755. 6. Booger Hole The Soup and Sweet lunch has finished for the 7. Chili summer but will resume at the end of September. Details to follow in a future 8. Chugwater newsletter. 9. Intercourse Gill Flowers 10. Toad Suck 11. Cut and Shoot PERSONAL ASSISTANT AVAILABLE 12. Nowhere HOMECARE - LETTER WRITING BUREAU Cleaning, gardening, shopping, dog walking 13. Idiotville and other domestic services as required 14. Blow Me Down Hot or cold meals prepared according to your tastes 15. Eighty eight Assistance with walking or wheelchair. Trips by car to any destination of your Send in your answers to arrive no later than choice (with/without wheelchair). Tuesday, July 23rd for a chance to win the £20 Letters composed upon consultation, typed prize which will be sent to your nominated and ready for posting or sending as email. charity. Graduate service. Client-friendly rates. Answers to June Competition Telephone Martin on 07470 127954 Subject Access, similar to DBS. References 1 Al cad murder Drumaldrace available. 2 Hurry bog Yorburgh 3 String ate pure law Water Ling Pasture Drop-off points and contacts for news, articles, reports, letters, What’s On 4 Kettles slant oma Stake Allotments dates, competition entries, suggestions and 5 Had bluer dog Addlebrough comments:- All 01969 numbers.