Reorganization of the Department of Children and Families

Report to the Legislature

January 1, 2008

Charlie Crist Bob Butterworth Governor Secretary

Introduction

During its 2007 Session, the Legislature passed Committee Substitute for Senate Bill 1394, which authorized the Department of Children and Families to begin the process of reorganization, including;

• Authorizing the Department to plan for the realignment of districts in conformance with judicial circuits;

• Requiring the Department to integrate substance abuse and mental health programs into its structure and priorities;

• Authorizing the Department to establish community partnerships and advisory groups.

Additionally, Committee Substitute for Senate Bill 1394 states in part:

“The department shall prepare a detailed report concerning its reorganizational modifications, including a plan for realignment of districts, which identifies all key actions taken or planned to be taken. The report shall review the department’s progress in establishing regions and integrating substance abuse and mental health into the overall structure of the department. This report shall be submitted to the Legislature by January 1, 2008, concurrently with the Sunset Review Report.”

Overview

In its reorganization, the Department has pushed decision-making to the lowest appropriate level. Circuit Administrators have more authority over the entire array of Department services than in previous years. Prior to this reorganization, local administrators had authority over child welfare, ACCESS, and Adult Services. They now have direct authority over substance abuse and mental health services, homelessness, domestic violence and refugee programs. This allows Circuit Administrators the ability to focus resources as needed for direct services in their communities.

The Department accomplished this reorganization within existing resources.

Background

In early 2007, Secretary Robert A. Butterworth established an Organizational Review Work Group facilitated by Dr. Jim Sewell to examine the organizational structure of the Department. The focus of the group, which included individuals from within and outside the Department, was to assure that the structure fosters the

2 effective delivery of services to our customers and is best suited for the action- orientation of the current administration.

The Work Group examined those parts of the Department most directly involved in the delivery of services and in providing quality assurance and improvement of such services. Its discussions centered on the most effective means to assure an organizational culture which:

• Aligns Departmental operations with the implementation of Secretary Butterworth’s Guiding Principles (Leadership, Integrity, Accountability, Transparency, Community Partnerships, and an Orientation to Action);

• Assures on-going communication and interaction within the Department and with our partners, stakeholders, and customers;

• Provides for streamlined decision-making processes with policy and guidance occurring at the highest levels and decision-making at the lowest appropriate levels;

• Assures accountability throughout the Department.

Secretary Butterworth charged the group with developing headquarters and statewide organizational models, which would clearly:

• Provide decision-making at the lowest appropriate level;

• Encourage decisive action on the part of our personnel;

• Provide effective delivery of services in the field;

• Assure seamless and transparent delivery of services;

• Assure the best interaction, coordination and alignment with important stakeholders, funding organizations and partners;

• Eliminate organizational silos;

• Ensure accountability throughout the organizational structure;

• Provide oversight responsibilities at the Central Office;

• Assure the most logical reporting structure.

3 Establishment of Regions and Realignment of Districts

Previously, the Department was organized into thirteen Districts and one Region. The Work Group recommended the Department adopt a regional structure for its field operations and locate regional headquarters in Tallahassee, Jacksonville, Orlando, Ft. Lauderdale, and Tampa. Especially because of the Department’s on-going and regular interaction with the State’s court system, services are now organized in areas consistent with the geographic boundaries of judicial circuits. In January 2008, the Secretary established the Southern Region which is headquartered in . See table below and Appendix 1.

Region Headquarters Judicial Circuits Northwest Tallahassee 1, 2, 14 Northeast Jacksonville 3, 4, 7, 8 Central Orlando 5, 9, 10, 18, 19 Suncoast Tampa 6, 12, 13, 20 Southeast Ft. Lauderdale 15, 17 Southern* Miami 11, 16 * established in January 2008

To assure consistency and efficiency of operations throughout the State, the Department has also adopted a standardized template for the provision of administrative services and support at the Regional and circuit level. See Appendices 2 and 3.

Integration of Substance Abuse and Mental Health

The Department has recognized that the integration of Substance Abuse and Mental Health (SAMH) into the Department’s overall approach to the delivery of services will further align substance abuse and mental health services with the specific needs of the community, provide an action orientation, enable the community to set priorities for prevention and self-sufficiency, and to enhance recovery and resiliency. To move forward with the integration of Substance Abuse and Mental Health into overall regional program structure and statewide priorities, the Department has:

• Appointed Colonel Bill Janes as the Assistant Secretary for Substance Abuse and Mental Health. In addition, Colonel Janes remains as the Director of the Governor’s Office of Drug Control;

• Aligned the Substance Abuse and Mental Health Programs with the Department’s overall approach to circuit-based service delivery. This is in compliance with Committee Substitute 1394;

• Revised the organizational structure of the Substance Abuse and Mental Health programs within the Department. Substance Abuse and Mental Health Program activities in each circuit are being led by a Substance Abuse /

4 Mental Health Program Supervisor who reports to the Circuit Administrator. The original Substance Abuse and Mental Health management structure in the SunCoast Region has remained in place with the Program Supervisor reporting to the SunCoast Regional Director;

• Improved decision-making between the Substance Abuse and Mental Health programs, and circuit and regional staff;

• Taken action to more closely align Substance Abuse and Mental Health programs statewide. The Substance Abuse and Mental Health Contract and Data Units in the central office have been combined, and the Assistant Secretary for Substance Abuse and Mental Health has appointed a workgroup to identify mechanisms to further enhance program integration for the individuals we serve;

• Continued to provide oversight for the State Mental Health Treatment Facilities' staff. These facility administrators report to the Assistance Secretary for Substance Abuse and Mental Health with assistance from the Mental Health Chief of Facilities and the Director of Mental Health.

Organizational Modifications (See Appendix 4)

Assistant Secretary for Operations

• Modified the table of organization for the Office of the Assistant Secretary for Operations to reflect the changes in field services delivery. This includes the addition of the new Regional Directors, the Director of Operational Support, Director of Criminal Justice Services, Director of the Florida Abuse Hotline, and the Director of Children’s Legal Services.

• In an effort to assure efficiency and consistency of operations, the Director of Operational Support now oversees all three of the ACCESS Call Centers. Previously, each center reported to the Region or circuit in which it was geographically located.

• Adopted a regional model for Quality Assurance/Quality improvement, which particularly focuses on service delivery. All quality assurance functions in the field now report to the Regions. The Secretary has approved the organizational placement of Family Safety quality assurance personnel in the field within the regional reporting structure. This ensures Region and Circuit involvement in reviewing and improving Community Based Care (CBC) Quality Management Plans, provides for consistent reporting by CBCs to Regions, and engages Regions in oversight of performance and in review of results. The approach supports and encourages sharing of expertise, cross- training, stronger common expectations and transparency in service delivery across Regions, Circuits and CBCs.

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• Established the Office of Criminal Justice Services to develop ongoing collaborative working relationships with: federal, state, and local law enforcement; Department of Juvenile Justice; Department of Corrections; state attorney offices; public defender offices; school districts; and within the Department, CBC providers and other entities as it relates to reporting and locating missing children and interacting with agencies within the criminal justice system.

• Children’s Legal Services:

- Child Welfare Legal Services (CWLS) has been reorganized as an autonomous unit, operating under the direction of a Statewide Director, and has been renamed Children’s Legal Services.

- A State Managing Attorney for Quality Assurance has been selected to monitor quality assurance in the delivery of legal services.

- Roles, responsibilities and relationships are being clearly delineated for staffs at both the Department and CBC organizations. The client has been defined as the State of Florida, Department of Children and Families, on behalf of the best interest of children. Children’s Legal Services attorneys are being trained across the state so they understand their ethical obligations on behalf of the State and Children. Community Based Care case managers are key witnesses in the cases, and the emphasis is on genuine collaboration between the Department, lead agencies and providers.

Assistant Secretary for Programs

• Realigned the Office of the Assistant Secretary for Programs to organizationally consolidate functions which parallel two of the three elements of the Department’s formal Mission Statement: Protect the Vulnerable, and Promote Strong and Economically Self-Sufficient Families. The third element, Advance Personal and Family Recovery and Resiliency, is represented by the Assistant Secretary for Substance Abuse and Mental Health.

• Expanded the role of the existing Office of Provider Relations from its focus on CBC agencies to include all program contracts and assigned responsibility to a Central Office Contract Management Unit within the Office of the Assistant Secretary for Programs.

• Transferred the Contract Oversight Unit to the Assistant Secretary for Programs to promote integration, alignment, and communication.

6 Advisory Panels

In keeping with the Department’s expanded authority for community partnerships and advisory groups provided by Senate Bill 1394, Secretary Butterworth has established the following groups to garner community guidance and expertise, essential to assisting the Department in making well-informed decisions.

Task Force on Child Protection: The Task Force on Child Protection was formed to examine the gaps currently existing in Florida’s child welfare system of care including efforts at reunification, stabilization, permanency during foster care, and supervision. The Task Force will also identify administrative, policy, legislative, education, and training efforts to be undertaken to ensure the safety of Florida’s children.

Select Advisory Panel for Adult Protective Services: The Select Advisory Panel for Adult Protective Services was formed to provide counsel and advice to the Department on the provision of services to Florida’s adult and elder populations. The panel will focus on bolstering inter-agency communication among state Departments serving elders and vulnerable adults and to identify potential statutory, policy or procedural barriers prohibiting effective services for our adult clients.

Office of Refugee Services Work Group: The purpose of this workgroup is to conduct a review of the Office of Refugee Services. Specifically, Secretary Butterworth has asked the group to examine the internal and external working relationships of the program office, its public profile, especially among its service populations, opportunities available for the office to be more involved in public policy, and its administrative, operational and fiscal effectiveness and efficiency.

7 Appendix 1

8 Appendix 2

Assistant Secretary for Operations

Northwest Region Regional Director

Personal Secretary Chief Legal Counsel

SAMH Program Consultant

Support Services Director Program Management Director Circuit 1 Administrator Circuit 2 & 14 Administrator

Administrative Assistant I - SES Administrative Assistant II - SES

Budget Manager Family Safety Program Manager

Regional Manager for Human ACCESS Program Manager Resources

General Services Officer Adult Services Program Manager

Regional Manager for Contract Management Program Communications Manager

Government Operations Consultant Licensing / Background Screening II Program Manager

Regional Manager for Information Technology

Senior Management Analyst Supervisor - SES

Senior Management Analyst Supervisor - SES

9 Appendix 3

Circuit 1 Circuit 1 Administrator

Administrative Assistant II - SES

District Program Circuit Operations Senior Management Manager Manager Analyst Supervisor

Administrative Secretary

Operations & Management Consultant II - SES

Circuit 2 and 14

Circuit 2 & 14 Administrator

Administrative Assistant II - SES

SAMH District Circuit 2 Circuit 14 Senior Program Operations Operations Management Manager Manager Manager Analyst Supervisor

Administrative Secretary

Operations & Operations & Management Management Consultant II - SES Consultant II - SES

10 Appendix 4

Department of Children and Families THE PEOPLE **ORGANIZATIONAL STRUCTURE CURRENTLY UNDER REVIEW**

Organizational Chart UPDATED 12/14/2007 GOVERNOR

CHARLIE CRIST

Robert A. Butterworth, Secretary SECRETARY

ROBERT A. BUTTERWORTH INSPECTOR GENERAL CHIEF OF STAFF

SHERYL STECKLER JASON DIMITRIS

GENERAL COUNSEL

JOHN COPELAN DEPUTY SECRETARY

DON WINSTEAD EXECUTIVE STAFF DIRECTOR COMMUNICATIONS DIRECTOR LEGISLATIVE AFFAIRS STRATEGIC PLANNING & INNOVATION ERIN GERAGHTY JIM HENRY JOSEPH CAMPANILE

STEVE HOLMES

ASSISTANT SECRETARY ASSISTANT SECRETARY FOR ASSISTANT SECRETARY FOR CHIEF INFORMATION OFFICER ASSISTANT SECRETARY PROGRAMS FOR OPERATIONS SUBSTANCE ABUSE & FOR ADMINISTRATION MENTAL HEALTH GEORGE SHELDON DAVID FAIRBANKS CHRIS PANTALEON (acting) MELISSA JAACKS BILL JANES

DIRECTOR OF DIRECTOR OF FAMILY DIRECTOR OF ECONOMIC SELF-SUFFICIENCY PANHANDLE ZONE NORTHEAST ZONE SUBSTANCE ABUSE SAFETY DIRECTOR OF SERVICES DIRECTOR OF ASSISTANT DIRECTOR OF D3 ESTER TIBBS DEPLOYMENT & FIELD ADMINISTRATION ADMINISTRATIVE SERVICES D1 WALTER COOK SUPPORT D4 NANCY DRIECER STEPHENIE COLSTON PAT BADLAND JENNIFER LANGE BARNEY RAY D2 ANGEL TREJO D12 REGGIE WILLIAMS OTTO HOUGH (acting) NANCY KENYON DIRECTOR OF DIRECTOR OF DIRECTOR OF DIRECTOR OF GULF – ATLANTIC ZONE MENTAL HEALTH SOUTHEAST ZONE ADULT SERVICES REFUGEE SERVICES DIRECTOR OF COMPUTER DIRECTOR OF FINANCIAL MANAGEMENT D7 ALAN ABRAMOWITZ SERVICES SEGMENT MANAGEMENT D9 ALAN ABRAMOWITZ (acting) D13 JOHN COOPER DR. KATE LYON ROBERT ANDERSON D10 JACK MOSS JANE CRISWELL ELWOOD MCELHANEY D14 ANN BERNER VACANT D11 GILDA FERRADAZ DAVID WARFEL D15 VERN MELVIN FLORIDA STATE HOSPITAL DIRECTOR OF DIRECTOR OF ADMINISTRATOR HOMELESSNESS DIRECTOR OF DIRECTOR OF CHILDCARE SERVICES DIRECTOR OF SUNCOAST REGION DIRECTOR OF THE STRATEGIC PLANNING ENTERPRISE INFORMATION BUDGET SERVICES FLORIDA ABUSE DEBBY RUSSO TOM PIERCE AND PERFORMANCE MANAGEMENT DIANE JAMES SC NICK COX HOTLINE VACANT D 8 HARRIET COLEMAN LORI SCHULTZ DENNISE PARKER ELIZABETH SCHLEIN NORTHEAST FLORIDA STATE DIRECTOR OF DIRECTOR OF HOSPITAL ADMINISTRATOR DOMESTIC VIOLENCE ARCHITECTURE RESEARCH DIRECTOR OF & INTEGRATION HUMAN RESOURCES ACCESS CALL CENTER DIRECTOR DIRECTOR FOR CRIMINAL TRULA MOTTA JUSTICE SERVICES STEVE KENNEDY VACANT CHRIS PANTALEON DARREN BROOKS ED HARDY NORTH FLORIDA EVALUATION TREATMENT CENTER ADMINISTRATOR DIRECTOR OF DIRECTOR FOR CHILDREN’S WILLIAM BAXTER GENERAL SERVICES LEGAL SERVICES

MARY CAGLE WAYNE CLOTFELTER

DIRECTOR OF CONTRACTED CLIENT SERVICES

WALTER SACHS

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