Mobile Security for the Modern Workplace How to Boost Remote Productivity While Remaining Secure
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WHAT'S INSIDE 8 DATA: TODAY’S PRECIOUS COMMODITY by Phil Mogavero 16 A LETTER FROM THE EDITOR CLOUD MIGRATION: WAYS TO MAXIMIZE IT STAFF PRODUCTIVITY by Todd Pekats 20 MICROSOFT: SAME AS IT NEVER WAS by Elliot Baretz 24 The outsourcing question DUST OFF YOUR BUSINESS Tech Journal is here again to address today's pressing questions about CONTINUITY PLAN IT. One particular topic organizations are wrestling with has to do with by David Hall IT outsourcing. This issue's feature article discusses the status of IT 34 outsourcing and what can be gathered from the current state of things to INFOGRAPHIC: BEST PRACTICES predict where to go next. IN OUTSOURCING Relying on in-house IT support has proven a costly dilemma at times. Many 36 organizations have chosen to do it themselves in the past, but the last few THE FUTURE IS NOW – LOW TOUCH years have shaped up differently. In 2017, outsourcing accounted for 11.9% OR ZERO TOUCH YOU DECIDE of the total IT budget for organizations in the US and Canada. This recent yet by Dan Schneider prolonged spike indicates a shift in the way IT is being handled overall, and 42 presents interesting questions. MOBILE SECURITY FOR As always, we balance out technical insights with practical, actionable plans. THE MODERN WORKPLACE by Gary Miglicco Here, you'll find a fresh take on how recent innovations are leading to big changes across the board, with special attention given to productive ways 48 to utilize them through outsourcing. We also take on maintaining productivity BETTER COLLABORATION STARTS while transitioning to the cloud, the "growing" problem with data storage, WITH SIP hot tech, mobile security and more. There's a lot to unpack in this issue by Steve Glowacki and we're proud to share what we've found while putting it together. It's a 54 pleasure to distribute valuable information, analysis and advice. Enjoy and BUILDING A SMARTER JOB SITE please let us know what you think. by Raiye Rosado Tech Journal is published quarterly by PCM inc. at 1940 E. Mariposa Ave, El Segundo CA,90245. Subscriptions are free to all US subscribers. Visit www.pcm.com/techjournal to subscribe to get a digital copy or our printed version through mail. For question about Tech Journal content or subscriptions email us at [email protected] EDITORIAL DESIGN Adam Shaffer Janine Ahuja Editor-in-Chief Head of Creative Operations Caleb White Sil Suelto Editor Maria Mahanes Production Editor Phil Mogavero Contributing Writer Aaron Baltazar Adam Shaffer Todd Pekats Randy Bacurnay Contributing Writer Rovi Neil Sia Editor-in-Chief Maria Beata Sanchez Elliot Baretz Chancel Gonzales Contributing Writer Jem Angela De Guia Hanzel Levi Estorque David Hall Anthony Urbano Contributing Writer Senior Designers Patrick Lohmeyer Contributing Writer Dan Schneider Contributing Writer Gary Miglicco Contributing Writer Paul Harrold Contributing Writer Raiye Rosado 2 Contributing Writer 3 6 7 1. Confront the data explosion with a plan 3. Choose effective storage on a DATA: TODAY’S PRECIOUS In 2017, Gartner reported a “massive shift” to hybrid hybrid cloud platform infrastructure services. This dramatic downward turn When it comes to coping with your company’s Databerg, of the traditional data center points to the growth in a monolithic storage policy is counterproductive and cloud adoption and industrialized services. Gartner also inefficient. The hybrid cloud infrastructure, on the other predicted that 90 percent of organizations will adopt hand, can adjust a sound storage strategy to fit your COMMODITY hybrid infrastructure management capabilities by 2020. business needs. A hybrid cloud-based plan can help 4 tips for storing your data in the HYBRID DATA CENTER The impetus for this massive shift is the growing need determine what data you have and be able to help to identify, contain, and manage all that data. One reduce your company’s data center footprint significantly. Back in 1980, six of the top 10 companies worldwide • 30% redundant, obsolete, and trivial (ROT), thing you can do to increase the value of your data and Of primary need are efficient and secure backup and according to market capitalization were oil companies. mainly unstructured, data just below the surface; and limit its proliferation is to work with your employees to archiving, data protection, a solid data continuity plan, Today, nearly four decades later, a similar global a whopping 54 percent “dark” data well below the exercise good data hygiene: tackle that “dark” data and and the ability to retain data to meet compliance and ranking by Statista.com shows that seven of the top surface whose value is essentially unidentified but bring visibility to as much of it as possible to reduce risk audits. Cloud providers aren’t expected to natively 10 are companies whose core business relies on the may contain both valuable business and ROT data. exposure, as well as get the unstructured, ROT data protect or replicate the data you place in their clouds; creation, storage, mining, and analysis of data. In under control or eliminated altogether. To bring perspective to this enormous growth of data, although some architectures may be devised in a hybrid order of their market value, they are Apple, Amazon, To do this efficiently, you’ll need to implement a reliable IBM reported that we create 2.5 quintillion bytes of data infrastructure to accommodate your data within your Alphabet, Microsoft, Facebook, Alibaba, and Tencent data storage strategy whether your business is in the every day. This is equivalent to nearly half a billion HD environment while leveraging public cloud compute Holdings. process of moving to the cloud or already in the cloud. movie downloads. and storage services. This is generally spelled out in a An essential element that runs through these shared security responsibility model. companies as a key differentiator is their intellectual Predominantly, the move to a digital economy allows A data storage strategy relies on property. It’s what makes a company unique and organizations of all types to serve a global customer adoption of the hybrid cloud Hierarchical Storage Management (HSM) valuable. Data is the most precious commodity—the base 24/7/365 in a largely automated, typically self- Today’s modernized data centers have become more Representing a variety of types of storage, HSM is a lifeblood of your organization. You need to protect, service fashion. Customers entering their critical data powerful, flexible, and efficient. Moreover, as the policy-based management system that works quietly preserve, and invest in that data, and use it to your on (hopefully) secure corporate systems provide useful demand for agility and flexibility grows, modern data and automatically in the background to backup, archive, competitive advantage. But this “precious commodity” information about such things as interests and buying centers can offer the hybrid infrastructure model that and retrieve files either as a standalone system or, more is growing exponentially. In a 2017 estimate by IDC, the patterns. And companies benefit by using that data many organizations can embrace: a combination of commonly, within a distributed network. The hierarchical world’s data will have grown to target marketing, retain customers, and grow their a variety of internal technologies and methodologies nature isreflected in the type of storage media, the age by 50 times from 1 ZB in 2010 to 50 ZB by 2020. databases with an improved user experience. However, that includes virtualization, private and public clouds, of the file in the archive, and the cost and speed of Way out in front of most of that explosive growth— not all this useful information is structured,business- as well as colocation, hosting, Software-as-a-Service retrieval when needed. 90 percent—is unstructured data, including heavy 3D critical data. (SaaS) applications, Platform-as-a-Service (PaaS), and images, 4K HD videos, IoT, and DevTest data. Infrastructure-as-a-Service (IaaS) offerings. Here’s how you can keep your data Choices for the right strategy Veritas Technologies describes a “Databerg” glacier of 2. Identify your business-critical data While an on-location Storage Area Network (SAN) may data in the U.S. that can be divided into: from weighing you down Your company’s own Databerg is a heavy burden, The big data market is booming – and rightly so. Data remain relevant for a small company, it may not be analytics and BI are now critical to fostering a healthy, • 46% tagged or classified data especially if you haven’t yet made the journey to the enough to address concerns around cloud and data growing business and enabling new business models. (including a mere 16 percent business-critical data cloud and your systems are chained to legacy storage. security and data proliferation. The same goes for Last May, Forbes cited an Accenture study that found above the surface); Even with the cloud, in any configuration, coping with complex and costly legacy Network-Attached Storage data sprawl can pose serious issues. With the speed that 79 percent of enterprise executives concurred (NAS), plagued by data silos and minimalized insight of data access so critical to innovation and maintaining that companies could lose their competitive edge and and control. Hybrid NAS (or even a SAN) on a hybrid a competitive edge, latency and costs can kill a even die off if they do not embrace big data. To prove cloud platform gains the economics, scalability, and business. the point, the study reports that 83 percent held a durability of the cloud with data center performance. competitive edge by pursuing big data projects. It can provide a view of data as a single pane of glass across all data centers. Hybrid cloud NAS Here’s another stat to carry the ball home: In a Forrester consolidates high-performance Network File System survey from April 2018 commissioned by SAP, “82 (NFS) with Server Message Block (SMB) protocol for percent of companies agree a hybrid cloud approach enterprise network file services.