Customer Away Day Thrills and Spills… This Year We’Re Going to Flambards on Friday 1St September 2017 Find out How to Apply for Your Ticket Inside!
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GREAT HOMES, GREAT SERVICES, GREAT PEOPLE Stars of Cornwall award win for CoastLines Coastline! THE MAGAZINE FOR COASTLINE CUSTOMERS | ISSUE 44 | APRIL 2017 Customer away day thrills and spills… This year we’re going to Flambards on Friday 1st September 2017 Find out how to apply for your ticket inside! x xxxxx £19.9million for new Enter our new online Welcome home to our CATH awards: full homes in Cornwall garden competition new Crowntown residents results run-down Welcome WELCOME CONTACTS Welcome to this edition of CoastLines The headline news for this edition is the launch There’s also a whole of another customer away day, and your host of news about our chance to apply for tickets. development projects in Cornwall and some new contractors we’ll be working with in future to keep your homes well maintained. This year we are heading to Flambards which promises some great thrill rides for the dare devils out there, and some great exhibitions As always, if you would like to contribute to this for those of you not so keen on getting an magazine or have any ideas about what we should adrenaline fix! feature, please do get in touch. Best wishes You can find out how to apply for tickets in this Cheryl Houghton issue of CoastLines. It’s already shaping up to be a great day. Contact us Editorial Coastline House Action Team 4 Barncoose Gateway Park Barncoose, Redruth members TR15 3RQ Tel: 01209 200200 Lynn Curnow Babs Eveson Email: Wendy Kirkpatrick customer.service@ Kelvin Lightfoot coastlinehousing. Sylvia Pover co.uk Marion Wright Remember! You can Please contact any of the also report repairs, pay rent and a variety of above with your ideas other things through our free app. Search for for future articles or send Coastline Housing in your app store. them direct to the editorial office at Coastline House. 2 www.coastlinehousing.co.uk • COASTLINE HOUSING • APRIL 2017 www.coastlinehousing.co.uk • COASTLINE HOUSING • APRIL 2017 3 Contents CONTENTS Coastline Talks 4 Homes and Communities Agency funding for new homes New 10 year contract with Blue Flame 4 Star of Cornwall awards and the Hub awards Fantastic Colouring comp Flambards! Find out about our Technical Services 12 customer away day Legionella and outside taps – some advice and apply for tickets South West Water money saving advice Meet the contractors! 7 Development Update 15 £19.9million for A round up of our latest Development news new homes Coastline has been awarded a significant Making Improvements 20 amount of funding for New online garden competition! more new homes in Cornwall Community Investment 25 CATH awards IF job fair Funding awarded to community groups 17 Welcome home! Income Management 29 New residents move in Advice from Christians Against Poverty at Crowntown Independent Living 31 Have you heard about our Miners Court day centre? 20 Green fingers? Tenancy Management 32 Enter our new online Thinking about moving home? garden competition Partnership Working 34 How Handyline can help you RVS Befriending Service Your Say 38 22 Poetry and a Cornish recipe from Sylvia Pover! CATH awards! Your full round up of winners from our Performance 40 Customers at the Heart How are we performing? awards 2 www.coastlinehousing.co.uk • COASTLINE HOUSING • APRIL 2017 www.coastlinehousing.co.uk • COASTLINE HOUSING • APRIL 2017 3 TALKS Roll up, roll up! Who’s coming to Flambards with us? COASTLINE For this year’s away day, customers have voted for a new venue and we’re thrilled to announce that we will be heading to Flambards, Helston on Friday 1st September 2017. Flambards was the ‘most wanted’ on our Closing date for applications is Friday 30th feedback forms from previous years so we are June 2017 and if you are lucky enough to be thrilled to be able to oblige! successful in the draw we will contact you the week commencing Monday 10th July 2017. The Away Day is a FREE day out for Coastline Customers only. We will only accept one application per household. Here are some quotes from customers who attended last year’s event at Springfields: “We had a great time!” “Kids loved it!” “Well organised and catered for our whole family.” “A very enjoyable event.” 4 www.coastlinehousing.co.uk • COASTLINE HOUSING • APRIL 2017 www.coastlinehousing.co.uk • COASTLINE HOUSING • APRIL 2017 5 Roll up, roll up! Who’s coming to Flambards with us? TALKS COASTLINE Jackie Thomson, Community Investment Officer To start the day you will be asked to visit says: “The Away Day is a really important consultation zones hosted by Coastline staff event in the Coastline calendar as it gives us an and involved customers from our Away Day opportunity to get feedback from customers Committee. There will also be the chance we might not always get to speak to. It’s to meet senior members of staff and Board vital that we talk to our customers about the Members. services we deliver and how we can improve Film show, face painting and temporary tattoos them.” will be available to keep our younger guests entertained while their parents are speaking to “Really good family day us! out and finding out about After passing through the consultation zones, you will be free to enjoy Flambards for the rest Coastline was a bonus.” of the day. You can apply for a ticket in the following ways: Online: www.coastlinehousing.co.uk/customer-away-day By email: [email protected] By messaging us on Facebook – just search for Coastline Housing You will need to provide: Name and address Household names and ages (of those who wish to attend) Special requirements (e.g. wheelchair user) We are providing a free bus service from Camborne and Redruth. Make sure your request is in by the deadline of 30th June 2017. If you are unable to do any of the above, please leave an answerphone message on 01209 200270 and provide the following details – name and address, household names and ages and special requirements. Good luck! 4 www.coastlinehousing.co.uk • COASTLINE HOUSING • APRIL 2017 www.coastlinehousing.co.uk • COASTLINE HOUSING • APRIL 2017 5 TALKS A deal for a decade COASTLINE Local companies agree new 10-year partnership A Cornish heating contractor, started by two former British Gas engineers, has formed another 10 year partnership with Coastline Housing. Blue Flame, of Penryn, competed with other providers in a rigorous tender process to win the contract worth an estimated £17million. Mark England, Head of Technical Services at Coastline Housing, said: “Blue Flame has provided our customers with heating and electrical services for the previous 10-years as part of our former partnership arrangement, but the Deal for a decade! Chairman of Coastline Housing Derek Law MBE (left) and latest tender process was Blue Flame Director Mark Bolitho sign the 10-year contract, watched by (left to by no means a foregone right) Paul Smith of Blue Flame, Mark England, Louise Beard, Michael Bennett conclusion. and Allister Young of Coastline Housing and Simon Foxhall of Blue Flame. “The multi-million-pound opportunity was opened for tender throughout the European Union and several major companies took a keen interest, so this really is a tale of a local company doing incredibly well to compete against others within the industry nationally.” Under the terms of the partnership, Blue Flame will provide round-the-clock breakdown cover, new installations and servicing for all heating and electrical systems within Coastline’s 4,200 homes across Cornwall. Blue Flame director, Paul Smith, said: “We’ve enjoyed building a strong relationship with the Coastline team over the last decade. It’s been great to see both organisations grow during that time, and to have an opportunity to build on that over the next 10 years is fantastic. “We have a team of over 100 people at Blue Flame and they have all played a role in us regaining the contract. Their dedication and expertise is key to our success. “Our message is simple: we do. And we do like working with clients across Cornwall to provide heating, plumbing and electrical support.” 6 www.coastlinehousing.co.uk • COASTLINE HOUSING • APRIL 2017 www.coastlinehousing.co.uk • COASTLINE HOUSING • APRIL 2017 7 TALKS COASTLINE £19.9million for new homes Coastline Housing is awarded funding for 499 new affordable homes Coastline Housing has been awarded £19.9million by Additionally, 160 of the new homes planned will be the Homes and Communities Agency to develop 499 part of the Government’s ‘rent to buy’ scheme, a new affordable homes in Cornwall by 2021. new product that will give people the chance to rent at a discount and save a deposit to buy their home. The homes will be developed at sites across Cornwall and will include more than 200 shared Allister adds: “This funding is being carefully ownership homes for part-buy, part-rent, as well as invested to take into account the wide range of properties for affordable rent. housing needs in Cornwall – servicing not just those who wish to rent at an affordable rate, but also Allister Young, CEO of Coastline Housing, said: “This those people who wish to enter into low cost home is amazing news for Cornwall. The housing crisis is ownership.” felt keenly in our county and affordability of new homes is a major problem for many. This funding The first homes from this round of funding will start will enable us to build just short of 500 new homes on site later this year, and the last will be completed of varying sizes across Cornwall to meet housing by the end of 2021.