Nongfu Spring Co., Ltd. Company

Case Study

Hitachi's JP1/SD reduce the cost of troubleshooting and improve the efficiency to reinforce system management. Logo JP1 takes up very little system resources of the client, and achieving 'the least investment and the biggest benefits'. JP1 improves the return on investment to client.

Background: Years ago, Nongfu Spring's IT Nongfu Spring Co., Ltd. whose department had employed many headquarter in Hangzhou was named employees, most of whom in the role of formerly Zhejiang Qiandao Lake "firefighter", busy with troubleshooting. Yangsheng Tang Drinking Water Co., Since 1996, the company's IT system Ltd., and is the only private enterprise has grown into certain scale with over of China’s "Top Ten" beverage enterprise 1000 computers within the network of as well as one of the national leading the company covering over 150 enterprises in agricultural subsidiaries, offices and plants industrialization. "Nongfu Spring", the nationwide. However, only 40 IT company's core brand, blooms into professionals are employed including 20 China's well-known trademark. administrators distributed across the Ever since 1997, the company has country. established successively seven world For the sake of management, leading production sites of natural Hangzhou-based Nongfu Spring has to drinking water and juicy drinks in maintain interactive relationship with Qiandao Lake of Zhejiang Province (the subsidiaries, offices and plants in national A level water resource different locations so as to ensure the conservation zone), Jingyu Mineral company's normal data transfer. Water Conservation Zone of Changbai However, computers in some offices Mountain, Danjiangkou of Hubei have led to a decline of work efficiency Province, Wanlv Lake of Guangdong due to adverse operations, such as Province and Manasi County, Sinkiang irrelevant program running, the cross- (the Glacier District of Tianshan use of mobile storage devices and so Mountain). The strategic choice of on.Once the computer system is in quality water resources combined with trouble, engineers are required to arrive its world leading manufacturing facilities at the site for troubleshooting to ensure is unparalleled in the beverage and the normal operation of the business. drinking water industry nationwide. The direct result of this is that IT AC Nielsen, the world's largest market engineers are out of office all the time. research institution, reported in its Even so, the problem cannot be solved China's Urban Consumption Market in time due to the long distance. As a Report that Nongfu Spring has become result, complaints from first-line one of six most popular brands among salesmen occur from time to time, domestic consumers’ goods and the only sometimes even affect the company's local brand among them. normal business operation.

“After comparing product Fully Implement Work along Both Lines for Function serviceability, ease of operation and Informationizationto Increase the Transformation maintenance, supplier support, and Competitiveness of "Nongfu" The first thing Mr. Hu did after the something like that, we prefer Hitachi As a leading enterprise in domestic appointment was reiterating the service beverage industry, the Nongfu Spring function of the IT department and JP1/SD desktop management software company has to face not only products” improving the internal process of the competition from local beverage department comprehensively. enterprises, but also pressure from To change the previous role of "the international giants like Pepsi and Coca firefighter", as JP1 consultant suggests Mr. Hu Jian Cola. "How to enable continuous rise of that Mr. Hu first set up Helpdesk , used Director of Information Department competitiveness through the application the hotline as the department's window of Nongfu Spring Co.,Ltd of IT system to directly benefit the to the company. Next, re-defined the company?" is what haunts Mr. Hu Jian, approach to respond towards phone Director of Information Department of calls for help. To raise the awareness of Nongfu Spring Co., Ltd. (hereinafter the customer service, Mr. Hu changed "Nongfu Spring") every day. the method to account the bonus of How to make the IT system directly employees of IT department by service benefit sales has been the most response time. important thing in Mr. Hu’s planning. Apart from introducing the ITIL concept From the initial implementation of SAP's to improve the internal process, desktop ERP system to the latest application of management software that fit into the mobile business system, the continuous corporate characteristics was also improvement in informationization has introduced to improve the integrity. enhanced huge competitiveness for the company.

In 2007, Nongfu Spring began to JP1 Enhances the Corporate Company introduce Hitachi's JP1/SD desktop Competitive Edge management system software to From the perspective of Nongfu Spring, reinforce desktop management. The IT the first step is to improve the service centre should be designed to maintain efficiency of the IT department and to the systems, and to provide services for reduce its workload of dailyoperation; other departments. When mentioning IT the second step is to improve the Logo corporate management ability of IT management, Mr. Hu said,"We would assets to enable real-time auditing of follow two lines: to improve internal assets and to control the equipment process by reinforcing the awareness of status and changes; the third step is to services and to enhance management provide support for distributed ability of the system by introducing the framework and protect the company's JP1 software. " investment in its current network; After testing for over a month, they was finally, we should enable remote The introduction of JP1/SD much satisfied with the performance, management and centralized monitoring desktop management software function, network requirements and of IT assets. enhances Nongfu Spring’s distributed framework of the JP1 Mr. Hu summarized the JP1’s competitive edge. software. "The main reason for us to contribution to the transformation of choose Hitachi's JP1 out of many other Nongfu Spring in the following two brands lies in the strong support of the aspects: on one hand, it shortens the software to the distributed framework responsive time, improving service apart from its perfect functions," Mr. Hu ability, and providing back-up guarantee told the reporter. "The company for the company's brands more previously had 20 cables with at least effectively in the fierce competition; on 2M bandwidth connected to the regions the other hand, it improves the return and plants. Compared with other on investment. According to estimates, with about 1000 computers in total, the brands, the JP1 has less demand upon company is able to keep the non- the bandwidth and can operate well on standard use of IT equipment under the existing systems, thus achieving 'the strict control and thus reduces the cost least investment and the biggest of maintenance. benefits'. In addition, the powerful On all the terminal computers, all the report-generating function is also one of software needed in the business are its featured functions. Through JP1's subject to centralized control and asset collection and report generating distribution by the JP1/SD desktop functions, the IT department can learn management software. Employees are the status of the software and hardware not allowed to install software or to use on a timely basis and help the company instant communication tools like MSN. better follow ITIL principle." Equipment without timely patch is not The purchase of the management allowed to log into the corporate software is in fact the purchase of network. management philosophy. "Hitachi's JP1 When a problem occurred,the has many functions such as remote administrator can use remote control maintenance, software distribution, function of JP1 easily. Prior to the operation monitoring, etc. With regard application of JP1/SD, now the IT to the stability of the system, the technicians can analyse the problems in occupancy rate of resources, the time through JP1 and guide the users to implementation fees and easy operation, solve most of the problems on the we believe JP1/SD has well solved the phone. problems we encounter," Mr.Hu said In the next phase, Hu plans to reinforce frankly."The advanced management management of the servers and network approaches owing to Hitachi's long equipments. "Based on the reliable history and rich industrial experience application of the JP1, we will prefer JP1 if it has corresponding products to have further solidified our confidence in recommend. And we are looking forward JP1." to the next cooperation opportunity."

All trademarks, trade names referenced herein belong to their respective companies. Contact Information Hitachi Information Systems (Shanghai) Co., Ltd. Rm. 1901 Ruijin Building, #205 Maoming South Road, Shanghai 200020, China Tel. +86-21-64731244 (Dir) Fax. +86-21-54560486 URL. http://www.jp1.cn E-mail. [email protected]