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Netstats User Guide

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Netstats User Guide NetStats℠ User Guide Contents NetStats User Guide OVERVIEW Welcome to NetStats, your portal for network availability and performance monitoring. This guide will help you set portal preferences, navigate all your portal dashboards and device specific dashboards. PREFERENCES First, set your preferences to customize your portal to your desired view. To get started setting your preferences, click on the hamburger menu button located on the upper left corner. Page 1 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide PREFERENCES Select ‘Preferences’ to manage recommended portal settings. Click on ‘Set homepage to current page’ to ensure you are taken directly to your summary dashboard after you first log in. Page 2 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide PREFERENCES Under Display Options, turn on ‘Show virtual ports’ (mandatory function) and ‘Include events/incidents for sub components’ (mandatory function). A recommended setting that is cosmetic and optional that should be turned on is ‘Highlight severity color for events/incidents.’ You can also choose your preferred display theme (Light/Dark) by selecting the menu next to ‘Theme.’ Once settings are updated, click the ‘Done’ button located in the upper right corner. Page 3 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide VIEW DEVICES To access your device-specific dashboards, select the ‘Explorer’ menu located on the left side of your portal. In Explorer, you can access your company folder, displaying your network information. There is also an ACS Demo folder available to test portal functionality. Click the blue arrow next to the folder you wish to view. Page 4 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide VIEW DEVICES Click the blue arrow next to ‘All Objects’ to drill down to the contents of the folder. Next, click on the device name you wish to view. Note, directly clicking on the name will replace your current view in the dashboard. Page 5 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide MODIFY DATE RANGES To change the date ranges for a specific device, select the ‘Last 24 hours’ button located on the top right corner. A box will apear where you can select your preferred date ranges. Page 6 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide DEVICE DASHBOARDS To view more about device-specific data, select the ‘All Dashboards’ drop-down menu located on the right side of your portal. Page 7 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide DEVICE DASHBOARDS GLOSSARY Ports: Dashboard to display all ports under monitoring for a specific device, which includes a status summary, list of ports by speed, unused ports, and physical vs. virtual ports. Resources: View performance statistics on a device (as available) to include processors, memory, power supplies, modules, sensors, fans, and router buffers. Applications: Dashboard is currently under development for future product enhancement. QoS: On devices that are QoS (prioritization) enabled, this dashboard is used to monitor the mapping of your traffic to priority queues, providing visibility on your network bandwidth and ultimately helping you prioritize your mission-critical communications. VPNs: This dashboard allows you to view virtual private networks and their traffic statistics, giving visibility to all site locations. Traceroute: A diagnostic tool used to determine the root cause of the inability to reach a device. Traceroute shows all the hops on the route between the monitoring service and the device under monitoring. Page 8 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide BREADCRUMBS NAVIGATION To get familiar with the breadcrumbs navigator, which is located next to the Explorer menu, click on any of the previous views to quickly jump to previous dashboard views. Click on ‘My Network’ to return to summary view where you can access ‘All Dashboards.’ Page 9 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide ALL DASHBOARDS Select the ‘All Dashboards’ drop-down menu located on the right side of your portal. Page 10 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide DASHBOARDS GLOSSARY Summary: A dashboard that gives you a summary of information about the health of all objects (devices, services, applications, etc.) contained in child views (view inside another view). This is a dynamic dashboard—information displayed will change depending upon the context in which it is opened. Contents: Similar to the summary dashboard, contents show individual objects and child views without showing a full health summary. Services: Allows you to set and view SLA goals for Network components, performance, and applications. Incidents: Interface to display all current or past “incidents” or alarms. By default, it will show all open alarms for the current view. Getting Started: A support page where you can access training materials. Map: Visual depiction of all your devices in the current view, their status, and the connections between them. NBAR: Supports Cisco-specific application traffic monitoring. Virtualization: Used when you are monitoring servers that support virtualized infrastructure. Top N: A list of “real-time” top offenders of a specific metric. Metrics include: Inbound Discards, Inbound Utilization, Inbound Fault, Talkers, Outbound Discards, Outbound Utilization, Outbound Fault, Listeners, CPU Utilization, Memory Utilization, and Response Time. VLANs: View a list of devices and ports on a specific VLAN located on your network. IPSec Tunnels: View a list of virtual private tunnels located on your network. Events: View the individual events that make up an alarm incident. Thresholds: Allows you to view the current performance thresholds that generate alerts if threshold is exceeded. Attributes: Dashboard that is used to show the full list of information available on an object. Associations: View that shows what objects are upstream and downstream of another object. Page 11 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide PULL ONE-TIME REPORT In this section, you will learn how to pull, run, and save a report as a preset for later. Navigate to the reports menu page by selecting the hamburger icon located on the top left side of the NetStats Portal then select ‘Reports.’ You will be taken to the reports menu page where you can choose any report category type. This example shows how to pull ‘Planning Reports,’ which look at performance trends and provide tools to suggest future network performance trends. Select ‘Planning Reports.’ Page 12 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide PULL ONE-TIME REPORT Click the report you want to generate. Adjust the report options accordingly. Choose the format of your choice. Always select ‘All Servers.’ Select the view you want to see. These options will vary for every report type. Select the ‘range’ option to choose a specific time period. Select the ‘recent’ option for the most recent activity. Select the business days and hour of day (in millitary time). Choose the timezone for the area your infastructure is located. Click ‘Run’ to generate your report. Page 13 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide PULL ONE-TIME REPORT Now that you’ve pulled a one-time report, the report can be exported to various file types. If you wish to change the report options, you can go back to edit or reset the settings. To select any of these options, see the buttons located on the top left side of the page. Download CSV file Download Word file Download Excel file Download PDF file Go back to edit report options Go back to reset selected report otions Page 14 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide PULL RECURRING REPORT To set up a recurring report based on the parameters of a one-time report, click on the ‘reset options’ button. This will take you back to the reports options page. Otherwise, to navigate to the reports options page and pull a recurring report, repeat the navigation instructions, under ‘Pulling One-Time Reports,’ until you get to the reports options page. When your report options are set accordingly, select ‘Save’ at the bottom of the page to create a recurring report. Page 15 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide PULL REOCCURRING REPORT Type in the associated name and select ‘OK.’ A notification will automatically pop up that your report options have been successfully saved. Click ‘OK.’ Page 16 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide PULL REOCCURRING REPORT The preset is now saved under the report menu. To view a saved report, go back to the Reports page (tip: click on the hamburger icon located on the top left > Reports > Planning Reports). Notice that the report can be viewed under the saved values. To delete the report preset at any time, click the ‘X’ button located next to the report name. The schedule and history buttons are now active. The schedule icons let you edit your report preset and the history icons let you see previously scheduled run instances of a report. Page 17 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide RUN A SCHEDULED REPORT Select the schedule icon to run a scheduled report that will be sent via email. Click on the ‘New Schedule’ button. Page 18 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide RUN A SCHEDULED REPORT A pop-up window will appear. This is where the reports will be created and customized. Page 19 - Version 1.0 alaskacommunications.com/NetStatsSupport | Updated 6/2/20 NetStats User Guide RUN A SCHEDULED REPORT Under the ‘Parameters’ tab and in the first field labeled ‘Use saved values,’ select the saved report to receive by email.
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