Banco Santander Totta, SA Banco Santander Totta, SA – 2017 Annual Report 1 Annual Report
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Annual Report 2017 PROPOSAL ST, SGPS Proposta Proposta Banco Santander Totta, SA Banco Santander Totta, SA – 2017 Annual Report 1 Annual Report 2017 3 Main Highlights and Indicator Chart 5 Messages from the Chairman of the Board of Directors and from the Chairman of the Executive Committee 8 Prizes and Awards and other Relevant Facts in 2017 12 Vision and Value Creation 14 Corporate Bodies 16 Sustainability Policy 23 Business Environment 30 Business Areas 36 Business Support Areas 41 Economic and Financial Information 49 Risk Management 58 Proposal for Distribution of Results 59 Complementary Information and Attachments 62 Corporate Governance Report 120 Consolidated Financial Statements 126 Notes to the Consolidated Financial Statements 258 Consolidated Reports and Opinions Banco Santander Totta, SA – 2017 Annual Report 2 Main Highlights We closed 2017 as the largest private Bank in Portugal in terms of assets and credit and with the best results, capital ratings and ratios of the whole financial system, a position acquired through organic growth and through the acquisition of Banco Popular Portugal. This integration brings us greater strength and allows us to expand our offer and continue to grow efficiently and sustainably, more than ever endeavouring to become the reference Bank in community support NET INCOME EFFICIENCY RATIO million euro % 421.2 380.0 +10.8% -2.0pp 48.1 46.1 2016 2017 2016 2017 CET I RATIO NON-PERFORMING EXPOSURE RATIO % % 5.7 17.3 -3.0pp 5.1 +0.6pp 14.3 2016 2017 2016 2017 Banco Santander Totta, SA – 2017 Annual Report 3 Indicator Chart BALANCE SHEET AND RESULTS (million euro) 2017 2016 Var. Net Assets 50,642 42,977 +17.8% Loans and advances to customers (net) 39,633 31,452 +26.0% Customers' Resources 37,378 32,691 +14.3% Total de Capital 3,662 3,266 +12.1% Net Interest Income 699.4 734.2 -4.7% Fees and Other Income 312.1 303.9 +2.7% Net Income from Banking Activities 1,133.3 1,174.2 -3.5% Net Operating Income 611.0 609.2 +0.3% Income before taxes and non-controlling interests 579.1 528.1 +9.7% Consolidated net income attributable to the shareholders' of BST 421.2 380.0 +10.8% RATIOS 2017 2016 Var. ROE 12.9% 12.3% +0.6 p.p. ROA 0.8% 0.9% -0.1 p.p. Efficiency ratio 46.1% 48.1% -2.0 p.p. CET I ratio* (phasing-in) 14.3% 17.3% -3.0 p.p. Tier I* ratio 14.2% 17.3% -3.1 p.p. Capital* ratio 14.3% 17.3% -3.0 p.p. Credit at Risk Ratio 5.1% 5.6% -0.5 p.p. Non-Performing Exposure Ratio 5.7% 5.1% +0.6 p.p. Restructured loans / Total loans 7.6% 8.6% -1.0 p.p. Restructured loans not included in credit at risk / Total loans 4.6% 6.5% -1.9 p.p. Credit at risk coverage ratio 82.1% 89.4% -7.3 p.p. Non-Performing Exposure Coverage Ratio 55.4% 65.3% -9.9 p.p. Cost of credit 0.1% 0.1% -0.0 p.p. Loan-to-deposit ratio 120.4% 108.5% +11.9 p.p. RATING 2017 2016 FitchRatings short term F2 F2 long term BBB+ BBB Moody´s short term NP NP long term Ba1 Ba1 Standard & Poor´s short term A-3 B long term BBB- BB+ DBRS short term R-1L R-1L long term AL BBBH Other Data 2017 2016 Var. Employees 6,777 6,159 +618 Employees in Portugal 6,742 6,126 +616 Branches 682 657 +25 Total Branches and Corporate Centers in Portugal 670 642 +28 * With results net of payout Banco Santander Totta, SA – 2017 Annual Report 4 Message from the Chairman of the Board of Directors commercial objectives and to place Santander as one of the most digital and innovatory banks worldwide. Santander Santander Totta was the Digital is carrying out a fundamental sole Bank in the role in order to achieve 18.6 million Portuguese financial loyal customers and 30 million digital system that always showed customers by the end of 2018. positive results I equally take this advantage to highlight the acquisition of the former Banco Popular Portugal, an operation which In 2017, Santander Totta consolidated will render Banco Santander Totta as the largest private bank in the Country, its position in the Portuguese market, in a particularly difficult environment, in in terms of assets and credit, and which which the competition has been provides an excellent opportunity for We want to be a digital growth and to increase market share in restructured and showing greater Bank with digital solutions strength. the segment of small and middle sized that ease our customers’ companies. This operation, aligned with requirements and our Within the picture of the heavy financial the Group’s sustained growth strategy, employees’ procedures crisis which devastated the banking jointly with the Bank’s performance in industry throughout the latter years, 2017, allow us to strengthen our Queremos ser um Banco Santander Totta was the sole Bank in purpose in the support of domestic digital com soluções the Portuguese financial system that economy and Portuguese families, with digitais que facilitem a vida showed positive results during all that special emphasis in the support for aos nossos clientes e os period, without the need of public or higher education. processos dos nossos other support. It was the Bank that colaboradores obtained the best capital ratios, which Santander Totta is representative of 5% earned it the best awards received from of Banco Santander’s global results and Santander Totta is one of the main entities that analysed the is able to count upon the support of a the more relevant units in industry (Euromoney, The Banker, shareholder, Banco Santander, which, the Santander Group Global Finance and Exame). And it was due to its geographical and business also the Bank that obtained the best diversification, to its capital soundness ratings, graded upwards by Fitch, DBRS and to its prudent risk management, and Standard & Poor’s. affords a stability that differentiates it from the other players in the market. As referred by Ana Botín, during the opening of the new headquarters at the Last, but not least, a word of esteem for beginning of the year, “Santander Totta all the Bank’s employees who is an example both for the Santander contributed towards these excellent Group and for the Country”. results and to our being a Simple, Personal and Fair Bank in the overall For these attainments I want to outlook of its business activity. We will congratulate the Executive Committee continue, in 2018, with our special focus and all the teams that report to it. on our customers to aid the prosperity Banco Santander is focused on its of families and enterprises. digitalization process; we want to become a digital Bank with digital solutions that ease our customers’ António Basagoiti requirements and our employees’ procedures. In February 2017, Banco Santander announced the setting up of Santander Digital with the objective to accelerate the attainment of its Banco Santander Totta, SA – 2017 Annual Report 5 Message from the Chairman of the Executive Committee BBB-; and DBRS – A(l), some of which in excess of those of the Republic itself. We also continued being the reference institution in support to companies and enterprises. With the acquisition of Banco Popular Portugal, Banco Santander Totta ends the year as the leader in all the PME We closed 2017 as the Investimento, PME Crescimento and PME largest private Bank in Capitalizar lines, as well as leader in 8 of the Portugal in assets and 12 credit lines launched since 2008. credit Banco Santander Totta obtained the largest Fechámos o ano de share in the International Public Tender of 2017 sendo o maior the IFRRU 2020 programme, for the financing Banco privado de of companies and private individuals heading Portugal em ativos e projects in the area of urban refurbishment. 2017 was a good year for Portugal. Economic crédito Total financing made available by the Bank activity improved as did consumer confidence. All of this had a positive effect in amounted to 713 million euros, greater than Several studies placed 50% of the system’s total offer. the banking industry in Portugal and the Bank in foremost particularly in Santander Totta. Santander Advance Empresas continued positions in terms of demonstrating its potential as a support soundness and in We closed 2017 as the largest private bank in customer satisfaction as Portugal in terms of assets and credit and programme for Portuguese companies, both via its financial and non-financial features. well as to its capital ratios in all the financial system. This The pt.santanderadvance.com site has commitments with situation was achieved through strong Society organic growth together with the acquisition received more than 2.5 million page views since its being launched. of Banco Popular Portugal. This integration provides us with greater strength and will The Advance Management Programme allow us to expand our offer and to continue carried out training sessions this year, in growing efficiently and sustainably, more Lisbon and Porto, as well as, for the first time, than ever endeavouring to become the in the Madeira and Azores autonomous Banco Santander Totta reference Bank in community support. regions. This proximity and coverage mirrors obtained the largest the way in which the Bank wishes to relate We kept to a growth based upon our culture share in the and on our way to carry things out: Simple, with its Customer, and aims to strengthen International Public one of the companies’ strategic assets – Personal and Fair with our Employees, Tender of the IFRRU human capital.