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Hospitality Cloud Service Descriptions

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Hospitality Cloud Service Descriptions Oracle Hospitality Hotel Cloud Services Service Descriptions and Metrics Effective Date: 23-September-2021 These service descriptions currently do not apply when Legacy Micros SKUs are ordered. Oracle Hospitality Hotel Cloud Service Descriptions Page 1 of 122 TABLE OF CONTENTS METRIC DEFINITIONS 8 10,000 Transactions 8 Booking 8 Customer 8 Device 8 Guest Rooms 8 Hosted Named User 8 Instance 8 Interface 8 Kitchen Display Client 8 Interface 8 Property 8 Revenue Center 9 Transaction Services Client 9 VPN Connection 9 Workstation 9 GLOSSARY 9 Check In 9 Database Storage 9 File Storage 9 Non-Production Environment 9 Production Environment 9 ORACLE HOSPITALITY HOTEL CLOUD SERVICE DESCRIPTIONS 10 Oracle Hospitality Application Cloud Services 10 Oracle Hospitality OPERA Cloud Service, Property Management Professional Foundation – Per Guest Room 10 Oracle Hospitality OPERA Cloud Service, Property Management Enterprise Foundation – Per Guest Room 11 Oracle Hospitality OPERA Cloud Service, Property Management Standard Edition Add-On – Per Guest Room 13 Oracle Hospitality OPERA Cloud Service, Property Management Premium Edition Add-On – Per Guest Room 13 Oracle Hospitality OPERA Cloud Service, Sales and Event Management Standard Edition – Per Guest Room 14 Oracle Hospitality OPERA Cloud Property Management Services 14 Oracle Hospitality OPERA Professional Premium Cloud Service – Per Guest Room 14 Oracle Hospitality OPERA Professional Standard Cloud Service – Per Guest Room 16 Oracle Hospitality OPERA Enterprise Premium Cloud Service – Per Guest Room 18 Oracle Hospitality OPERA Enterprise Standard Cloud Service – Per Guest Room 21 Oracle Hospitality Hotel Cloud Service Descriptions Page 2 of 122 Oracle Hospitality OPERA Cloud Sales and Event Services 24 Oracle Hospitality OPERA Professional Sales and Event Management Standard Cloud Service – Per Guest Room 24 Oracle Hospitality OPERA Enterprise Sales and Event Management Standard Cloud Service – Per Guest Room 25 Oracle Hospitality OPERA Cloud Service, Sales and Event Management Premium Edition – Per Guest Room 26 Oracle Hospitality OPERA Cloud Service Casino and Gaming Management Add on – Per Guest Room 27 Oracle Hospitality OPERA Cloud Service, Data Access Add-On 28 Oracle Hospitality OPERA Property Management Services 28 Oracle Hospitality OPERA Property Premium Cloud Service – Per Guest Room 29 Oracle Hospitality OPERA Property Standard Cloud Service – Per Guest Room 30 Oracle Hospitality OPERA Property Lite Cloud Service – Per Guest Room 31 Oracle Hospitality OPERA Sales and Catering Services 33 Oracle Hospitality OPERA Sales and Catering Premium Cloud Service – Per Guest Room 33 Oracle Hospitality OPERA Sales and Catering Standard Cloud Service – Per Guest Room 34 Oracle Hospitality OPERA Sales and Catering Lite Cloud Service – Per Guest Room 36 Oracle Hospitality Venue Management Cloud Service – Per Hosted Named User 37 Oracle Hospitality OPERA Hotel Central Services 39 Oracle Hospitality OPERA Room Reservations Cloud Service – Per Guest Room 39 Oracle Hospitality OPERA Customer Loyalty Tracking Cloud Service – Per Guest Room 40 Oracle Hospitality OPERA Central Sales Cloud Service – Per Hosted Named User 41 Oracle Hospitality OPERA Hotel Add-ons 42 Oracle Hospitality OPERA Reporting and Analytics Cloud Service 42 Oracle Hospitality OPERA Hotel Mobile Cloud Service – Per Guest Room 43 Oracle Hospitality OPERA Mobile Cloud Service – Per Guest Room 44 Oracle Hospitality OPERA Multiproperty Cross Reservation Cloud Service – Per Guest Room 45 Oracle Hospitality OPERA Multiproperty Cross Postings Cloud Service – Per Guest Room 45 Oracle Hospitality OPERA Sales and Catering Multiproperty Group Room Control and Function Diary Cloud Service – Per Guest Room 46 Oracle Hospitality OPERA Web Self-Service Cloud Service – Per Guest Room 47 Oracle Hospitality OPERA Sales and Catering Web Self-Service Cloud Service – Per Guest Room 47 Oracle Hospitality OPERA Vacation Ownership System Cloud Service – Per Guest Room 48 Oracle Hospitality OPERA Export Files Cloud Service – Per Guest Room 48 Oracle Hospitality OPERA Back Office Cloud Service – Per Guest Room 49 Oracle Hospitality OPERA EFT Dynamic Currency Conversion Cloud Service – Per Guest Room 49 Oracle Hospitality OPERA Electronic Signature Cloud Service for Orion Software – Per Guest Room 50 Oracle Hospitality OPERA ID Document Scanning Cloud Service – Per Guest Room 51 Oracle Hospitality OPERA Electronic Commission Data Transfer Cloud Service – Per Guest Room 51 Oracle Hospitality Hotel Cloud Service Descriptions Page 3 of 122 Oracle Hospitality OPERA Address Cleansing Vendor Integration Cloud Service – Per Guest Room 52 Oracle Hospitality OPERA Virtual Room Numbers (Direct Inward Dialing) Cloud Service – Per Guest Room 53 Oracle Hospitality OPERA Comp Accounting Cloud Service – Per Guest Room 53 Oracle Hospitality OPERA Property Management Kiosk Interface Cloud Service – Per Guest Room 54 Oracle Hospitality Integration Cloud Service - Metered 55 Oracle Hospitality Integration Cloud Service, Per 10,000 Transactions 55 Oracle Hospitality Integration Platform Add-On for OPERA Property Cloud Service, Per Guest Room 56 Oracle Hospitality OPERA Hotel General Interfaces 57 Oracle Hospitality OPERA Business Events Interface Cloud Service 57 Oracle Hospitality OPERA Yield Interface Enhanced Cloud Service 58 Oracle Hospitality OPERA Yield Interface Basic Cloud Service 59 Oracle Hospitality OPERA Exchange Interface One-Way Cloud Service 60 Oracle Hospitality OPERA Exchange Interface Two-Way Cloud Service 61 Oracle Hospitality OPERA HTNG Interface Cloud Service 62 Oracle Hospitality OPERA Gaming Interface Cloud Service 63 Oracle Hospitality OPERA Hotel Property Level Interfaces 65 Oracle Hospitality OPERA Property Level Interface Cloud Service 65 Oracle Hospitality OPERA Electronic Funds Transfer Interface Cloud Service 66 Oracle Hospitality OPERA Hotel Central System Interfaces 67 Oracle Hospitality OPERA Reservation System ADS Interface Cloud Service 67 Oracle Hospitality OPERA Reservation System GDS Interface Cloud Service 68 Oracle Hospitality OPERA Reservation System Exchange Interface Cloud Service – Per Interface on central level 69 Oracle Hospitality Web Applications 70 Oracle Hospitality Web Booking Engine Cloud Service – Per Guest Room 70 Oracle Hospitality Distribution Connector to Third-Party Channel Managers Cloud Service – Per Property 70 Oracle Hospitality Distribution Channels Consulting Services 71 Oracle Hospitality Distribution Channel Customer Services for GDS and HCD 71 Oracle Hospitality Distribution Channels 72 Oracle Hospitality OPERA Cloud Service, Distribution Channel Connect for Switch Partners 72 Oracle Hospitality OPERA Cloud Service, Distribution Channel Connect for Online Travel Agents 72 Oracle Hospitality OPERA Cloud Service, Distribution Channel Connect for Direct Reservations 73 Oracle Hospitality OPERA Cloud Service, Distribution Channel Connect for Central Reservation Systems 74 Oracle Hospitality Distribution Cloud Service for Pegasus HCD – Per Booking 75 Oracle Hospitality Distribution Cloud Service for Sabre GDS – Per Booking 75 Oracle Hospitality Hotel Cloud Service Descriptions Page 4 of 122 Oracle Hospitality Distribution Cloud Service for Travelport GDS – Per Booking 76 Oracle Hospitality Distribution Cloud Service for Amadeus GDS – Per Booking 76 Oracle Hospitality Suite8 77 Oracle Hospitality Suite8 webConnect Cloud Service (EMEA and APAC Regions) – Per Property 77 Oracle Hospitality OPERA Non-Production Environments 78 Oracle Hospitality OPERA Basic Nonproduction Environment Cloud Service – Per Guest Room 78 Oracle Hospitality OPERA Advanced Nonproduction Environment Cloud Service – Per Guest Room 78 Oracle Hospitality OPERA Cloud Service, Nonproduction Property – Per Guest Room 79 Oracle Hospitality OPERA Cloud Service, Nonproduction Property for Educational Customers only – Per Property 80 Oracle Hospitality OPERA Cloud Service, Nonproduction Property for OPN Members Only – Per Property 80 ORACLE HOSPITALITY GENERAL CLOUD SERVICES 81 Oracle Hospitality VPN Cloud Services 81 Oracle Hospitality Cloud VPN Cloud Service – Per VPN Connection 81 ADVANCED CUSTOMER SUPPORT 81 Oracle Functional Help Desk for Oracle Cloud Retail and Hospitality – SaaS 81 RESTRICTED SERVICE DESCRIPTIONS 82 Micros Communication Line Monthly Fee for EUNetworks – Per Communication Line 82 Micros Communication Line Monthly Fee for GTS CE – Per Communication Line 82 Micros Communication Line Monthly Fee for iBrowse – Per Communication Line 83 Micros Communication Line Monthly Fee for KPN – Per Communication Line 83 Micros Communication Line Monthly Fee for MDNX – Per Communication Line 84 Micros Communication Line Monthly Fee for TDC – Per Communication Line 84 Micros Communication Line Monthly Fee for TELE2 – Per Communication Line 85 Micros Communication Line Monthly Fee for Versatel – Per Communication Line 85 Micros Communication Line Monthly Fee for PlusLine – Per Communication Line 86 RETIRED SKUS 87 Oracle Hospitality OPERA Hotel Property Level Interfaces – Retired SKUs 87 Oracle Hospitality Property Level Interface Cloud Service 87 Oracle Hospitality OPERA Building Management System Interface Cloud Service 88 Oracle Hospitality OPERA Call Accounting System Interface Cloud Service 89 Oracle Hospitality OPERA Key Services System Interface Cloud Service 90 Oracle Hospitality OPERA Minibar System Interface Cloud Service 91 Oracle Hospitality OPERA Voice Mail System Interface Cloud Service 92 Oracle Hospitality OPERA Point of
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