IHI National Forum on Quality Improvement in Health Care December 10–13, 2017 • Orlando, FL
Welcome
ihi.org/Forum #IHIForum VISIT US AT BOOTH #606
JEFFERSON COLLEGE OF POPULATION HEALTH Developing Leaders in Quality and Safety Innovative Online Programs for Working Professionals Apply today!
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215-503-5305 Explore.Jefferson.edu/HQS Welcome! Table of Contents
General Information ...... 2 Schedule at a Glance ...... 4 Keynotes ...... 6 Networking Opportunities . . . . 8 Spotlight Sessions ...... 9 At IHI, we know that improving health and health care is a team effort. And we know that effective teams rely on each member Sunday, December 10 Sunday Learning Labs . . . . . 10 clearly understanding his or her role. But knowing your role and how International Attendee Meeting . .11 it functions in the larger system, while necessary, isn’t sufficient. The best teams, the most successful teams, are ones made up of Monday, December 11 people who also understand their purpose. Knowing your role is the Scientific Symposium . . . . . 12 “what,” but knowing your purpose is the even more important “why.” Forum Excursions ...... 12 IHI Quick Courses ...... 13 By understanding our purpose, we find joy and meaning in our work. Monday Learning Labs . . . . .15 And finding meaning is the key to thriving in health care and to IHI Open School Congress . . . .17 overcoming the challenges of improving health and well being. Pre-Conference Keynote . . . . 17 Receptions ...... 17 I know of no better opportunity to reconnect with purpose and find renewed meaning in our work than the IHI National Forum. For Tuesday, December 12 nearly 30 years, the National Forum has reminded everyone who Keynote One ...... 19 attends why they do what they do. Together, we find joy and meaning Storyboard Walkarounds, Spotlight Sessions, A and B Workshops . .19 in inspiring stories of breakthrough successes. We find joy and Storyboard Walkarounds . . . . 23 meaning by connecting and reconnecting with colleagues who share Networking Lunches ...... 24 our passions, and we find them in new ideas, new provocations, and Storyboard Walkaround, Spotlight new explorations of how we can all fulfill our purpose. Session, C Workshops . . . . 24 Keynote Two ...... 27 By coming together as we have here this week, we can all connect to Storyboard Reception . . . . . 27 our individual and common purpose of improving care and improving National Forum Celebration . . . 27 health. It is the heart of why we work so hard to improve the quality Wednesday, December 13 of health and care for the people we serve. Special Interest Breakfasts . . . 30 Thank you for being here, and enjoy the Forum! Keynote Three ...... 31 Spotlight Sessions, D and E Workshops . . . . . 31 Networking Lunches ...... 35 Keynote Four ...... 35
Sincerely, • • • • Conference Map ...... 28 Vendor Presentations ...... 36 Book Signings ...... 37 Continuing Education . . . . . 39 Derek Feeley Shuttle Map ...... 40 President and CEO Conference Information . . . . .41 Institute for Healthcare Improvement Exhibitors and Sponsors . . . . 43 Thank You! ...... 52 General Information
New This Year
Pre-Conference Additions Based on attendee feedback, we’ve made some improvements to Sunday and Monday pre-conference days. Half-day Learning Labs are offered on both Sunday and Monday. On Monday, we also offer full-day IHI Quick Courses and an exclusive pre-conference keynote presentation.
Download the Mobile App
Get the IHI National Forum App for information about the conference, including session descriptions, presenter biographies, your daily agenda, networking events, and more. 1. Go to either the iOS App Store or Google Play Store and search for “AttendeeHub.” 2. Download the “AttendeeHub” app and open when finished. 3. Search for “IHI National Forum 2017.” Videographers and 4. Download Event. 5. Log in using your First and Last Name. Photographers 6. A verification code will be sent to the email you Please note that IHI will have videographers and used to register for the IHI National Forum. photographers at the National Forum. We may capture your 7. Enter the verification code to access the mobile app. image for use on TV during the National Forum, on the IHI For help with the app, ask any IHI Blue Shirt. website, or in other IHI materials.
2 2017 IHI National Forum #IHIForum Free WiFi 1. Select “view available wireless networks” and connect to the “IHIFORUM” wireless network. 2. Open a new web browser and type “ihi.org” into the address bar. You will be redirected to a Marriott webpage. 3. Enter “IHI29FORUM” (case sensitive) as the Meeting Passcode and click “Submit.”
Workshop Sessions
Tracks More than 90 workshops are offered during the Spotlight Sessions In each workshop group, the General Conference on Tuesday and Wednesday. To guide session with the highest enrollment has been selected as you through your Forum learning experience, the sessions a Spotlight Session. All Spotlight Sessions are held in the are organized by content areas, or “tracks.” Enroll in Palms Ballroom and will be broadcast to virtual attendees sessions for a particular track, or select individual sessions via livestream. See the full listing on page 9. from various tracks. • Mental Health and Suggested for Students A number of sessions Well Being Sponsored by: • Equity have been selected from across a wide spectrum of topics • Improvement Science and disciplines that are especially appropriate for students • Joy in Work who are new to quality improvement or new to the National • Leadership Forum. Look for this symbol: S • Maternal and Child Health • Moving from Volume to Value • Person-Centered Care • Population Health • Safety
About the Institute for Healthcare Improvement (IHI)
IHI is a leading innovator in health and health care improvement worldwide. For more than 25 years, we have partnered with visionaries, leaders, and frontline practitioners around the globe to spark bold, inventive ways to improve the health of individuals and populations. Recognized as an innovator, convener, trustworthy partner, and driver of results, we are the first place to turn for expertise, help, and encouragement for anyone, anywhere who wants to change health and health care profoundly for the better. Learn more at ihi.org.
WiFi: IHIFORUM Password: IHI29FORUM 3 Schedule at a Glance Morning
Sunday 7:00 AM – 5:00 PM Badge Pickup Area Open December 10 Pre-Conference Coffee break provided for Pre-Conference attendees
6:30 AM – 5:30 PM Badge Pickup Area Open
8:00 AM – 4:00 PM Scientific Symposium, Gaylord Palms Resort Monday December 11 8:00 AM – 4:00 PM Forum Excursions
Pre-Conference 8:30 AM – 4:00 PM IHI Quick Courses
Continental breakfast, coffee 8:30 AM – 11:30 AM Monday Morning Learning Labs break, and lunch provided for Pre-Conference attendees
6:30 AM – 5:30 PM Badge Pickup Area Open 10:30 AM – 1:30 PM Forum Tuesday 7:00 AM – 8:00 AM 8:00 AM – 9:00 AM National Forum Keynote 1, Palms December 12 Orientation, Ballroom and Conference Day 1 Crystal Ballroom, Overflow Rooms 11:15 AM – 12:30 PM Salon G 9:30 AM – 10:45 AM B Workshops (repeat Storyboard of A Workshops) Continental breakfast, coffee Walkarounds and A Workshops break, and lunch provided for all attendees
6:30 AM – 1:30 PM Badge Pickup Area Open 10:30 AM – 1:30 PM Forum Wednesday 6:30 AM 8:00 AM – 9:00 AM – 7:30 AM Keynote 3, Palms December 13 Sunrise Ballroom and Pilates, West Overflow Rooms 11:15 AM – 12:30 PM 9:30 AM – 10:45 AM Conference Day 2 Terrace E Workshops (repeat D Workshops of D Workshops) 7:00 AM Continental breakfast, coffee – 7:45 AM break, and lunch provided Special for all attendees Interest Breakfasts
4 2017 IHI National Forum #IHIForum Afternoon Evening
7:00 AM – 5:00 PM Badge Pickup Area Open 5:00 PM – 6:00 PM 1:00 PM – 4:30 PM Sunday Learning Labs Sunset Pilates, West Terrace
5:00 PM – 7:00 PM International Attendee Meeting, Grand Ballroom, Salon 7
6:30 AM – 5:30 PM Badge Pickup Area Open 3:30 PM – 6:30 PM Forum Hall Open, Cypress Ballroom 6:30 PM – 8:00 PM 8:00 AM – 4:00 PM Scientific Symposium, Gaylord Palms Resort IHI Equity Reception, Grand Ballroom, Salon 4-6 4:30 PM – 5:30 PM 8:00 AM – 4:00 PM Forum Excursions Pre-Conference Keynote, Palms Ballroom 6:30 PM – 7:00 PM Candlelight Vigil, 8:30 AM – 4:00 PM IHI Quick Courses Courtyard Terrace 4:30 PM – 6:30 PM Welcome Reception, Forum Hall 12:30 PM – 4:00 PM Monday Afternoon Learning Labs 7:00 PM – 9:00 PM 4:00 PM – 7:00 PM IHI Open School Presenter and Student Chapter Congress, Crystal Ballroom, Salon H Reception, Grand Ballroom, Salon 7 Sponsored by
6:30 AM – 5:30 PM Badge Pickup Area Open 4:15 PM – 6:30 PM Forum Hall Hall Open, Cypress Ballroom Open, Cypress Ballroom 1:30 PM – 2:45 PM Storyboard 3:15 PM – 4:40 PM 12:30 PM – 1:30 PM Walkaround and C Keynote 2, Palms 11:15 AM – 12:30 PM Lunch, Forum Hall Workshops Ballroom and B Workshops (repeat Overflow Rooms 4:40 PM – 6:30 PM of A Workshops) Storyboard Reception, 6:30 PM – 10:00 PM Forum Hall National Forum Celebration, Marriott Pool
6:30 AM – 1:30 PM Badge Pickup Area Open Hall Open, Cypress Ballroom 1:30 PM – 2:30 PM Keynote 4, Palms 12:30 PM – 1:30 PM Ballroom and 11:15 AM – 12:30 PM Lunch, Forum Hall Overflow Rooms E Workshops (repeat of D Workshops) Stay Connected Stay connected with IHI and your fellow National Forum attendees! Use the hashtag #IHIForum when Tweeting. Be sure to follow IHI on Twitter, Facebook, LinkedIn, and Instagram.
WiFi: IHIFORUM Password: IHI29FORUM 5 Keynotes
Pre-Conference Keynote Keynote One Monday, December 11, 4:30 PM – 5:30 PM Tuesday, December 12, 8:00 AM – 9:00 AM Palms Ballroom Palms Ballroom and Overflow Viewing Rooms Sponsored by Steve Spear, DBA, MS, MS, is principal of The High Velocity Edge, LLC, which provides Rana Awdish, MD, is the Director of the Pulmonary advisory services and has Hypertension program and a Critical developed software that Care Physician at Henry Ford Hospital enables accelerated problem in Detroit, Michigan. Dr. Awdish never solving, particularly with imagined that an emergency trip to the distributed workforces. He hospital would result in hemorrhaging is a Senior Lecturer in MIT’s nearly all her blood volume and losing Management and Engineering schools, a faculty her unborn first child. She recorded her affiliate at Harvard Medical School, a Senior Fellow recovery experiences in a collection of at the Institute for Healthcare Improvement, and an personal essays that laid the framework for her book In Shock award-winning author. (St. Martin’s Press). Additional works include her lecture “Empathy in the ICU” and the New England Journal of Medicine article, “A View from the Edge — Creating a Culture of Caring.”
Tiffany Christensen, Vice President for Experience Innovation at The Beryl Institute, approaches her work from the perspective of a life-long patient and a professional patient advocate. Christensen is a nationally recognized public speaker and the author of three books exploring advocacy, end-of-life planning, and partnership strategies in health care.
Derek Feeley is the President and CEO of the Institute Watch Keynotes for Healthcare Improvement. Prior to joining IHI, Mr. Feeley served as Director in the Palms Ballroom General for Health and Social Care in the or from the Overflow Scottish Government and Chief Executive Viewing Rooms in the of the National Health Service (NHS) in Crystal Ballrooms Scotland. In 2013, Mr. Feeley was made a Companion of the Order of the Bath by Her Majesty, Queen Elizabeth II, in recognition of his services to health and health care.
6 2017 IHI National Forum #IHIForum Keynote Two Keynote Three Tuesday, December 12, 3:15 PM – 4:40 PM Wednesday, December 13, 8:00 AM – 9:00 AM Palms Ballroom and Overflow Viewing Rooms Palms Ballroom and Overflow Viewing Rooms Sponsored by Bryan Stevenson is one of the most visionary legal thinkers and social General Stanley McChrystal shares lessons based justice advocates in the US. A on leading and innovating in one of the MacArthur Fellow and founder world’s largest organizations. He reveals of the Equal Justice Initiative, the power of culture, communication, he is a founding leader of and relationships through sharing the movement against mass stories, experiences, and principles incarceration in the US and to underscore the importance of recently served on President these three elements. He addresses Obama’s Task Force on 21st Century Policing. His key leadership principles, including memoir, Just Mercy, is an inspiring story of a young transparency and inclusion, leveraging the power of teams lawyer fighting on the front lines of a country in thrall through relationships, leading by influence, relentless focus to extreme punishments and careless justice. The New on mission, and the importance of sharing a clear vision with Yorker named Mr. Stevenson’s TEDTalk on injustice everyone who must execute against it. one of five essential ones to watch. Keynote Four Wednesday, December 13, 1:30 PM – 2:30 PM Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness, Palms Ballroom and Overflow Viewing Rooms a company she and Tony Donald M. Berwick, MD, MPP, President Emeritus Hsieh (CEO of Zappos.com) and Senior Fellow, Institute for co-founded to inspire science- Healthcare Improvement, is also former based happiness, passion, and Administrator of the Centers for Medicare purpose at work, home, and in and Medicaid Services. A pediatrician by everyday life. She has been a background, Dr. Berwick has served on consultant with Zappos from the faculty of the Harvard Medical School its start-up days in 2003 to the $2 billion business and Harvard School of Public Health, it is today. Her experience with Zappos, combined and on the staffs of Boston Children’s with her development of scientific frameworks for Hospital Medical Center, Massachusetts General Hospital, and workplace happiness, created the evidence that the Brigham and Women’s Hospital. He has also served as happier employees = happier customers = successful Vice Chair of the US Preventive Services Task Force, the first companies (and meaningful lives). “Independent Member” of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. In 2005, he was appointed “Honorary Knight Commander of the British Empire” by the Queen of England. Dr. Berwick is the author or co-author of over 160 scientific articles and five books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School.
WiFi: IHIFORUM Password: IHI29FORUM 7 Networking Opportunities Sunday, Monday, Tuesday, December 10 December 11 December 12 Sunset Pilates Welcome Reception Meet-the-Expert Lunches 5:00 PM – 6:00 PM West Terrace Sponsored by 12:40 PM – 1:20 PM Solaris Private Led by Caitlin Littlefield, IHI Blue 4:30 PM – 6:30 PM Dining Room Shirt and Certified Core Mat I and II Forum Hall (Cypress Ballroom) Grab your lunch and sit with National Pilates Instructor, this all-levels Pilates Join attendees and more than 100 Forum expert faculty to discuss various mat class will help you to improve exhibitors in the Forum Hall for improvement topics. Registration is flexibility, build strength, and develop snacks, drinks, and the opportunity required for this free event. See details control and endurance. Mats will be to learn about the latest health care on page 24. provided. Space and mats are available technologies, innovations, and services. Lunch and Learn on a first-come, first-served basis. IHI Equity Reception Pre-registration is not required. 12:40 PM – 1:20 PM Forum Hall 6:30 PM – 8:00 PM (Cypress Ballroom) International Attendee Grand Ballroom, Salon 4-6 During your lunch break in the Forum All National Forum attendees are Networking Meeting Hall, enjoy casual discussions while invited to meet and connect at a 5:00 PM – 7:00 PM Grand Ballroom, networking with other attendees. reception with IHI leaders and staff Salon 7 as well as colleagues from around the Designated tables will cover content All National Forum attendees are world to discuss equity initiatives in from five of the Forum’s most popular invited to this informal networking their organizations. tracks. Seating is on a first-come, first- meeting to interact with colleagues served basis. from around the globe. Candlelight Vigil Storyboard Reception Honoring Our Patients, Friends, and Family 4:40 PM – 6:30 PM Forum Hall (Cypress Ballroom) Members Check out the nearly 500 improvement 6:30 PM – 7:00 PM Courtyard Terrace storyboards displayed by fellow (across from the National Forum attendees at this networking event. Bookstore) Storyboard presenters will be standing Every year, we gather as a health care by their storyboards in the Forum Hall community to remember and honor to answer your questions about their our patients, friends, family members, quality improvement journeys. and colleagues who have been lost to adverse events. Candles will be provided. National Forum Celebration Presenter and Student 6:30 PM – 10:00 PM Marriott Pool Reception Join us by the Marriott pool to meet 7:00 PM – 9:00 PM and engage with other attendees. Live Grand Ballroom, Salon 7 music and snacks provided; cash bar This reception is offered exclusively for available. National Forum presenters, students, and IHI faculty.
8 2017 IHI National Forum #IHIForum Spotlight Sessions In each workshop group, the session with the highest enrollment Wednesday, has been selected as a Spotlight Session. This enables us December 13 to match supply and demand for the most popular sessions, Sunrise Pilates and supports our continuing efforts to improve and refine the National Forum program. All Spotlight Sessions are held in the 6:30 AM – 7:30 AM West Terrace Palms Ballroom and will be broadcast to virtual attendees via Led by Caitlin Littlefield, IHI Blue livestream. Shirt and Certified Core Mat I and II Pilates Instructor, this all-levels Pilates A11: Restoring Joy and Preventing Burnout mat class will help you to improve Tuesday, December 12, 9:30 AM – 10:45 AM flexibility, build strength, and develop Presenters: Jessica Perlo, Director, IHI; Stephen Swensen, MD, Medical control and endurance. Mats will be Director, Intermountain Healthcare provided. Space and mats are available on a first-come, first-served basis. B13: Engaging Physicians in Leading Pre-registration is not required. Quality Improvement Sponsored by Special Interest Tuesday, December 12, 11:15 AM – 12:30 PM Breakfasts Presenters: Carol Peden, MD, Executive Director, Center for Health 7:00 AM – 7:45 AM System Innovation, University of Southern California; Felipe Osorno, Executive Administrator, Value Improvement Office, Keck Medicine, Network with colleagues and discuss University of Southern California; Kaveh Houshmand Azad, Director, a variety of improvement topics over Keck Operating System, Keck Medicine, University of Southern breakfast. See pages 30–31 for details. California No registration required. C4: Signal or Noise? Navigating Health Meet-the-Author Lunches Care Policy in 2018 12:40 PM – 1:20 PM Solaris Private Tuesday, December 12, 1:30 PM – 2:45 PM Dining Room A panel discussion moderated by Edward Prewitt, editorial director of Grab your lunch and talk with one of NEJM Catalyst, and featuring remarks by IHI President Emeritus and Senior Fellow Donald Berwick, MD, and other health leaders and policy the National Forum bookstore authors. experts Registration is required for this free event. See page 35 for details. D9: Designing and Managing an Lunch and Learn Improvement Initiative 12:40 PM – 1:20 PM Forum Hall Wednesday, December 13, 9:30 AM – 10:45 AM (Cypress Ballroom) Presenters: Gareth Parry, PhD, Senior Scientist, IHI; Robert Lloyd, PhD, Vice President, IHI During your lunch break in the Forum Hall, enjoy casual discussions while networking with other attendees. E15: High-Impact Leadership: Designated tables will cover content A Conversation from five of the Forum’s most popular Wednesday, December 13, 11:15 AM – 12:30 PM tracks. Seating is on a first-come, first- Presenters: Dan Winkelman, JD, President and CEO, Yukon Kuskokwim served basis. Health Corporation; Michael Pugh, President, MdP Associates, LLC; Navina Evans, CEO, East London NHS Foundation Trust; Stephen Swensen, MD, Medical Director, Intermountain Healthcare
WiFi: IHIFORUM Password: IHI29FORUM 9 Sunday
SL6: The Practice of R-E-S-P-E-C-T: Find Out What It Means to You North Tower, Vinoy Welcome to Sunday Barbara Sarnoff Lee, LICSW, Senior Director of Social Work and Patient Family Engagement, Beth Israel Deaconess Medical Center; Frank Federico, RPh, Vice President, IHI; Lauge Sokol-Hessner, MD, Associate Director of Inpatient Quality, Beth Israel Deaconess Consult the mobile app Medical Center; Patricia Folcarelli, RN, JD, CPPS, Associate Vice for session descriptions, presenter biographies, networking President, Safety Programs, Vizient, Inc. events, and more. See download instructions on page 2. Joy in Work 1:00 PM – 4:30 PM SL7: High-Velocity, High-Reliability Transformation North Tower, Marco Island Sunday Learning Labs Christine Hader, Director, Center for Simulation and Experiential Sponsored by: Learning; Deeba Siddiqui, RN, CPHQ, Vice President, Patient Safety, Mental Health and Well Being Meridian Health; Marty Scott, MD, Senior Vice President and Chief SL1: Unraveling Integrated Care Success: Transformation Officer, Hackensack Meridian Health; Maureen Quality Improvement Has Impact! Sintich, RN, Senior Vice President and Network Chief Nursing Officer, Hackensack Meridian Health; Tria Deibert, Vice President, Crystal Ballroom, Salon E-F Experience Marketing, Hackensack Meridian Health Christina Dupuch, MSW, Chief Operations Officer, Vaya Health; Mark Medlin, Senior Project Manager, Mission Health Leadership Equity SL8: Designing Your Organization’s Approach to Quality Improvement SL2: Achieving Equity Through Organizational Change Grand Ballroom, Salon 4-6 Crystal Ballroom, Salon P-Q Navina Evans, CEO, ELFT; Amar Shah, Associate Medical Aswita Tan-McGrory, Deputy Director, Massachusetts General Director, East London NHS Foundation Trust (ELFT); James Innes, Hospital (MGH); John Cowden, MD, Medical Director, Office Pharmacist and Improvement Advisor, Associate Director for Quality of Equity and Diversity, Children’s Mercy Kansas City; Joseph Improvement, ELFT; Steven Course, Chief Finance Officer, ELFT; Betancourt, MD, Director, MGH; Juana Slade, Director of Diversity Marie Gabriel, Chairperson, ELFT; Auzewell Chitewe, Senior Quality and Language Services, AnMed Health; Patricia Riley, Senior Vice Improvement Lead, ELFT; John Kauzemi, People Participation Lead, President, Blue Cross and Blue Shield of Minnesota ELFT; Paul Binfield, Head of People Participation, ELFT Improvement Science SL9: Leaders Igniting Joy in Work and Creating Safety SL3: Design and Evaluation of Improvement Initiatives Grand Ballroom, Salon 12-14 Barbara Balik, RN, Co-Founder, Aefina Partners; Jennifer Lenoci- Crystal Ballroom, Salon G Edwards, RN, Executive Director, IHI; Kristine White, RN, Co- Amrita Dasgupta, Research Associate, IHI; Don Goldmann, MD, Founding Consultant, Aefina Partners; Patricia McGaffigan, RN, Chief Scientific Officer Emeritus and Senior Fellow, IHI; Gareth Parry, CPPS, Vice President, Safety Programs, IHI PhD, Senior Scientist, IHI
SL4: Sustaining Improvement in Daily Work Maternal and Child Health SL11: Learning from Global Bright Spots in Child Crystal Ballroom, Salon A-C Well Being Jeffrey Rakover, Senior Research Associate, IHI; Kevin Little, PhD, Improvement Advisor, Informing Ecological Design, LLC; Richard Hall of Cities, Chicago-Denver Scoville, PhD, Improvement Advisor, IHI Jesper Ekberg, Public Health Manager, The County Council of Jönköping; Marianne McPherson, PhD, Senior Director, 100 Million SL5: A Writing Workshop to Help You Publish Your Work Healthier Lives, IHI; Mark Redding, MD, Pediatrician, Community Grand Ballroom, Salon 1-2 Health Access Project; Soma Stout, MD, Vice President, 100 Million Healthier Lives, IHI Daisy Goodman, Instructor, Dartmouth Medical School; David Stevens, MD, Adjunct Professor, The Dartmouth Institute; Greg Ogrinc, MD, Senior Associate Dean, White River Junction VA Medical Center
10 2017 IHI National Forum #IHIForum SL12: A Learning System to Improve Community SL18: Co-Design Is Caring: Experience Meets Child Health Improvement North Tower, Key Largo Hall of Cities, New York-New Orleans Anita Brentley, Consultant, Community Engagement, Cincinnati Andrea Werner, MSW, Vice President of Heart, Lung, and Vascular Children’s Hospital Medical Center (CCHMC); Dawn Denno, Senior Services, Bellin Health; Catherine Dale, Programme Director Patient Director, Community Health, CCHMC; Robert Kahn, MD, Associate Safety, Health Innovation Network; Tiffany Christensen, Patient Chair, Community Health, CCHMC; Uma Kotagal, Senior Executive Advocate, Author, and Vice President for Experience Innovation, The Leader, CCHMC Beryl Institute
Moving from Volume to Value Safety SL13: Translating Toyota: Individual to Organization SL19: Can We Really Learn from the Past to Drive Crystal Ballroom, Salon K-M Sustainable Improvement? Pinckney McIlwain, Chief Medical Officer, Charleston Area Medical North Tower, Key Biscayne Center; Steve Spear, DBA, MS, MS, Principal, The High Velocity Craig A. White, PhD, Divisional Clinical Lead, Scottish Edge, LLC, and author; Tom Downes, MD, Clinical Lead for Quality, Government; Jonathan Kirk, MD, National Clinical Lead, Sheffield Teaching Hospitals Measurement and Monitoring of Safety Programme, Healthcare SL14: Designing High-Impact, High-Value Improvement Scotland Improvement Projects Sponsored by SL20: Engaging Families in I-PASS to Improve Safety Grand Ballroom, Salon 9-10 North Tower, Key West Alisa Khan, MD, Staff Physician, Boston Children’s Hospital; Ted Chris Moriates, MD, Implementation Director, Dell Medical School Sectish, MD, Hospitalist, Boston Children’s Hospital; Dale Micalizzi, at the University of Texas at Austin; Jordan Harmon, Managing Founder, Director, and Health Educator, The Task Force for Global Director, Hospital for Special Surgery; Neel Shah, MD, Executive Health (Justin’s HOPE Project); Jennifer Baird, PhD, MSW, RN, Director, Costs of Care; Reshma Gupta, MD, Outreach and Director, Institute for Nursing and Interprofessional Research, Evaluation Director, University of California, Los Angeles; September Children’s Hospital Los Angeles; Nancy Spector, Associate Dean of Wallingford, RN, Operations Director, Costs of Care; Vineet Arora, Faculty Development and Executive Director, Executive Leadership in MD, Education Director, University of Chicago Medical Center Academic Medicine®, Drexel University College of Medicine SL15: Continued Commitment to the Triple Aim in Uncertain Times 5:00 PM – 7:00 PM North Tower, Harbor Beach Evan Benjamin, MD, Chief Medical Officer, Ariadne Labs, Harvard International Attendee Meeting School of Public Health; George Kerwin, President and CEO, Bellin Health; Saranya Loehrer, MD, Head of the North America Region, Grand Ballroom, Salon 7 IHI All National Forum attendees are invited to this informal networking meeting to interact with colleagues from around SL16: Designing Effective Care for Complex and the globe who are working on health systems improvements. Costly Patients Sponsored by Attendees can hear about the strategic vision and current North Tower, Sawgrass execution of IHI’s global work. For more Networking Opportunities, see pages 8–9. Adam Davis, Lead Nurse, Puget Sound Regional Fire Authority; Cory Sevin, RN, Senior Director, IHI; Cy Huffman, MD, Senior Medical Director, Blue Cross Blue Shield of Tennessee Sunset Pilates Person-Centered Care 5:00 PM – 6:00 PM, West Terrace Led by Caitlin Littlefield, IHI Blue Shirt and Certified Core SL17: What Matters to You? Are You Part of the Mat I and II Pilates Instructor, this all-levels Pilates mat Movement? class will help you to improve flexibility, build strength, North Tower, Grand Cayman-Puerto Rico and develop control and endurance. Mats will be provided. Space and mats are available on a first-come, first-served Anders Vege, RN, Head of Quality Improvement, Norwegian Institute of Public Health; Shaun Maher, RN, Strategic Advisor, Scottish basis. Pre-registration is not required. Government
WiFi: IHIFORUM Password: IHI29FORUM 11 Monday
their applicability to health care during an afternoon “deep dive” led by IHI faculty. They will be returned to the Marriott World Center by 4:00 PM.
Welcome to Monday FE1: Marriott World Center: Managing Large-Scale Operations Crystal Ballroom, Salon P-Q Consult the mobile app Gail Nielsen, Faculty, IHI; Susan Went, Company Director, Nerissa for session descriptions, presenter biographies, networking Healthcare Consulting events, and more. See download instructions on page 2. FE2: Gaylord Palms Resort: Joy in Work and Customer Satisfaction 8:00 AM – 4:00 PM Gaylord Palms, Sun Ballroom 1-3 Joanne Watson, Consultant Endocrinologist and Clinical Director of Patient Experience, Taunton and Somerset NHS Foundation Trust; 23rd Annual International Scientific Lakshman Swamy, MD, Chief Medical Resident, Boston Medical Symposium on Improving the Quality Center and Value of Health Care FE3: Central Florida Zoo: Patient Care, Safety, and Gaylord Palms Resort, Sun Ballroom Engagement Every year, the Scientific Symposium attracts the best work in Gaylord Palms, Sanibel the science of health and health care improvement. We aim to Kate DeBartolo, National Field Director, IHI; Kathy Duncan, RN, foster dialogue and shared learning among participants. The Director, IHI day features a keynote presentation by Rocco Perla, CEO of Health Leads; interactive methods sessions; networking; and FE4: Universal Orlando: Safety and Reliability rapid-fire presentations of peer-reviewed papers. The top four Gaylord Palms, Miami peer-reviewed papers are featured in workshop C3 during the General Conference. Fran Griffin, Consultant, Fran Griffin & Associates, LLC; Peter Lachman, MD, CEO, International Society for Quality in Health Care In collaboration with: BMJ Open Quality FE5: Orlando Health System: Delivering Great Care with High Reliability 8:00 AM – 4:00 PM Shuttle departs from Marriott Cypress 1 Foyer promptly at 8:00 AM. Forum Excursions Frank Federico, RPh, Vice President, IHI; Patricia McGaffigan, RN, CPPS, Vice President, Safety Programs, IHI Most excursions (with two exceptions noted below) start at the Gaylord Palms Resort and Convention Center, with breakfast FE6: Brad Brewer Golf Academy: Leadership Lessons available there 7:00 AM – 8:00 AM. See page 40 for information from the Links about shuttle service from the Marriott and other hotels to the Gaylord Palms, Sun Ballroom 5-6 Gaylord. David Yuh, MD, Hospitalist, Boston Medical Center; James Moses, The Marriott World Center Excursion starts at the Marriott World MD, Chief Quality Officer, Boston Medical Center Center, Crystal Ballroom, Salon P-Q (breakfast available there 7:00 AM – 8:00 AM). FE7: Second Harvest Food Bank of Central Florida: The Orlando Health System Excursion departs from the Marriott Strategic Planning, Community Engagement, Disaster World Center, Cypress Pre-Function 1, promptly at 8:00 AM Preparedness (breakfast available at Orlando Health upon arrival). Gaylord Palms, Captiva Participants will be transported to their selected Excursion for Niñon Lewis, Executive Director, IHI; Marianne McPherson, PhD, a tour and presentation led by Excursion staff and IHI faculty. Senior Director, 100MLives Implementation, IHI Afterward, participants will explore the lessons learned and
12 2017 IHI National Forum #IHIForum 8:30 AM – 4:00 PM Leadership Q6: Engaged Physicians Transform Care IHI Quick Courses North Tower, Vinoy In these one-day workshops, IHI faculty teach foundational Gary Kaplan, MD, Chairman and CEO, Virginia Mason Health quality improvement (QI) methodologies and practices, System; Jack Silversin, President, Amicus, Inc. enabling participants to take home new tools, implement QI practices, and gain and sustain improvement success. Q7: Capability Training Programs: What Works? Equity North Tower, Key Largo Brent James, MD, Member, National Academy of Medicine, and Q1: Achieving Health Equity: What Will It Take? Senior Fellow, IHI; Helen MacFie, PharmD, Chief Transformation Hall of Cities, New York-New Orleans Officer, MemorialCare Health System; Jean-Ann Wurtz, Clinical Quality Improvement Education Coordinator, Intermountain Amy Reid, Director, IHI; Donald Berwick, MD, President Emeritus Healthcare; Jim Reinertsen, MD, President, The Reinertsen Group; and Senior Fellow, IHI; Judy Fleishman, PhD, Director, Behavioral Ralph Yates, Chief Medical Officer, Salem Health; Todd Allen, MD, Science, Leadership Development, and Quality Improvement, Tufts Assistant Chief Quality Officer and Medical Director, Institute for Family Medicine Residency at Cambridge Health Alliance; Laura Healthcare Delivery Research, Intermountain Healthcare Botwinick, Director, Graduate Program in Health Administration and Policy, University of Chicago; Ron Wyatt, MD, Chief Quality Officer, Q8: High-Impact Leadership in the Real World Hamad Medical Corporation, and Director, Hamad Healthcare Quality Institute North Tower, Marco Island Jason Leitch, National Clinical Director, Scottish Government; Q2: The Power of Many: Improvement as a Social Stephen Swensen, MD, Medical Director, Intermountain Healthcare Movement North Tower, Aruba-Bahamas Q9: Getting Boards on Board Helen Bevan, Chief Transformation Officer, Horizons Team, NHS North Tower, Key West England; Kathryn Perera, Head of Transformation, NHS England Barbara Balik, RN, Co-Founder, Aefina Partners; Evan Benjamin, Sustainable Improvement Team MD, Chief Medical Officer, Ariadne Labs, Harvard School of Public Health; Michael Pugh, President, MdP Associates, LLC Improvement Science Q3: Learning to Coach and Coaching to Improve Maternal and Child Health Grand Ballroom, Salon 12-14 Q10: Large-Scale Collaboration to Improve Health Outcomes Karen Baldoza, MSW, Executive Director, IHI; Lauren Macy, Improvement Advisor, IHI; Phyllis Virgil, Improvement Advisor, PMV North Tower, Key Biscayne Consulting Carole Lannon, MD, Senior Faculty Lead, Cincinnati Children’s Hospital Medical Center; Deborah Bamel, Senior Project Q4: Back to Basics: Building Essential Quality Manager, IHI; Rick Foster, MD, Senior Advisor, Population Health Improvement Skills Improvement, South Carolina Hospital Association; Pat Heinrich, North Tower, Sawgrass RN, Executive Project Director, National Institute for Children’s Health Quality (NICHQ); Sue Leavitt Gullo, RN, Director, IHI; Michael Posencheg, MD, Associate Chief Medical Officer, Value Zhandra Levesque, Project Manager, NICHQ Improvement, University of Pennsylvania Hospital; Jane Taylor, Improvement Advisor, IHI Moving from Volume to Value Q5: Measuring for Improvement: Useful Tools Q11: Hospital Flow: Right Care, Right Place, and Methods Right Time Grand Ballroom, Salon 9-10 Crystal Ballroom, Salon E-F Jafet Arrieta, MD, Faculty, IHI; Robert Lloyd, PhD, Vice President, Frederick Ryckman, Senior Vice President for Medical Operations, IHI; Sue Butts-Dion, Improvement Advisor, Butts-Dion Consulting, Retired, Cincinnati Children’s Hospital Medical Center; Karen Inc. Murrell, MD, Assistant Physician in Chief, Kaiser Permanente South Sacramento; Katharine Luther, RN, Director of Quality, The University of Texas Health Science Center at Houston; Patricia Rutherford, RN, Vice President, IHI; William Browder, MD, Emergency Medicine, East Tennessee State University
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22288 IHI 2017 Conference Book Ad.indd 1 10/20/17 11:00 AM Monday
8:30 AM – 4:00 PM continued 8:30 AM – 11:30 AM Person-Centered Care Monday Morning Learning Labs Q12: People-Powered Health: Best Ways to Get Sponsored by: Everyday Folk to Drive QI Mental Health and Well Being Hall of Cities, Tampa ML1: Improving Behavioral Health Through Quality Improvement Anders Vege, RN, Head of Quality Improvement, Norwegian Institute of Public Health; Anette Nilsson, Project Leader, The County Council Crystal Ballroom, Salon K-M of Jönköping; John Oldham, Adjunct Professor, Imperial College Navina Evans, CEO, East London NHS Foundation Trust (ELFT); London Amar Shah, Associate Medical Director, ELFT; James Innes, Pharmacist and Improvement Advisor, Associate Director for Quality Population Health Improvement, ELFT; Auzewell Chitewe, Senior Quality Improvement Lead, ELFT; Marie Gabriel, Chairperson, ELFT; Steven Course, Chief Q13: Pathways to Population and Community Health Finance Officer, ELFT; John Kauzemi, People Participation Lead, for Health Systems ELFT; Paul Binfield, Head of People Participation, ELFT North Tower, St. Thomas Marie Cleary-Fishman, Vice President Clinical Quality, Health Improvement Science Research & Educational Trust; KellyAnne Johnson, Senior Project ML2: What Are We Trying to Improve? Good Question! Manager, IHI; Kevin Barnett, Senior Investigator, Public Health Institute; Soma Stout, MD, Vice President, 100 Million Healthier Crystal Ballroom, Salon A-C Lives, IHI Eric Franks, Quality Management Coordinator, University of Missouri Health Care; Koby Clements, Deputy Director, Center for Health Care Safety Quality, University of Missouri Health Care; Morgan Davis, Quality Management Coordinator, University of Missouri Health Care Q14: Certified Professional in Patient Safety (CPPS) Review Course ML3: Learning Statistical Thinking Through Games North Tower, West Indies Grand Ballroom, Salon 4-6 Dot Snow, CPPS, Director, National Risk Management and Patient James Benneyan, PhD, Director, Northeastern University; Shannon Safety, Kaiser Permanente National Patient Care Services; Judy Provost, PhD, Visiting Professor, University of Texas at Austin Milne, RN, CPHQ, CPPS, Patient Safety Officer, Duke University Medical Center; Karen Garvey, CPPS, Vice President, Parkland Joy in Work Health and Hospital System; Kenneth Rothfield, Chief Medical and Quality Officer, Saint Vincent’s Medical Center ML4: Positive Rounding in Health Care Work Settings Q15: Understanding and Improving Safety Culture Crystal Ballroom, Salon G Bryan Sexton, Director of Patient Safety Center, Safe & Reliable North Tower, Grand Cayman-Puerto Rico Healthcare; K. Carrie Adair, PhD, Associate in Research, Duke Allan Frankel, MD, Patient Safety and Reliability Expert, Safe & University Health System Reliable Healthcare; Amelia Brooks, Director, IHI Leadership ML5: High-Impact Leadership: Developing Core Leaders Crystal Ballroom, Salon J Anne Peach, RN, Chief Nursing Officer, Future Vision Group; Arthur Gonzalez, President and CEO, AG Healthcare Advisory Group, Inc.; David Munch, MD, Senior Principal, Healthcare Performance Partners; Michael Pugh, President, MdP Associates, LLC
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8:30 AM – 11:30 AM continued Safety ML8: The Future of Mortality Review Moving from Volume to Value Grand Ballroom, Salon 1-2 ML6: The Accountable Care Journey: What to Do Hanan Foley, RN, CPQH, Director of Quality and Safety, MedStar and When Georgetown University Hospital; Jeanne Huddleston, MD, Associate North Tower, Harbor Beach Professor, Mayo Clinic; Lacey Hart, Program Manager, Mayo Clinic; Patty Atkins, RN, CPPS, Vice President of Quality and Safety, Sharp Bruce Meyer, Executive Vice President for Health System Affairs, HealthCare University of Texas Southwestern Medical Center; Valerie Overton, RN, Vice President, Quality and Innovation, Fairview Health Services; William Daniel, MD, CEO, University of Texas Southwestern Medical Center 12:30 PM – 4:00 PM
Population Health Monday Afternoon Learning Labs ML7: Driving Change in Communities by Working Improvement Science Upstream ML9: Innovation Management Hall of Cities, Chicago-Denver Grand Ballroom, Salon 1-2 Göran Henriks, Chief Executive of Learning and Innovation, Senior Director, Innovation Consultancy, Qulturum; Susan Hannah, RN, Head of Improvement Programme Estee Neuwirth, PhD, Center for Health System Performance, Kaiser Permanente; for Children and Young People, Scottish Government; Uma Kotagal, Ioulia Senior Executive Leader, Cincinnati Children’s Hospital Medical Kachirskaia, PhD, Principal Consultant, Innovation Consultancy, Center Center for Health System Performance, Kaiser Permanente; Kedar Mate, MD, Chief Innovation and Education Officer, IHI; Marian Bihrle Johnson, Director, Innovation, IHI
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16 2017 IHI National Forum #IHIForum ML10: Using Research to Plan Quality Improvement: Population Health The Good, the Bad, and the Ugly ML15: 10,000 People Turn 65 Every Day: Is Your Grand Ballroom, Salon 4-6 Health System Age-Friendly? Brittany Carter, Evidence Services Consultant, Kaiser Permanente’s Care Management Institute; Craig Robbins, PhD, Director of North Tower, Harbor Beach Education, Center for Distance Health and ANGELS, University of Ann Hendrich, PhD, RN, Senior Vice President, Quality and Safety, Arkansas for Medical Sciences; Helen Wu, PhD, Senior Manager, Ascension Health; Leslie Pelton, Director, IHI; Mary Tinetti, MD, Evidence Services, Kaiser Permanente’s Care Management Institute Director, Program on Aging, Yale University
ML11: Sustainability: Who’s Got the Answer? Safety Crystal Ballroom, Salon G ML16: Adopting Root Cause Analysis and Action: See Alide Chase, Consultant; Patti Harvey, RN, CPHQ, Senior Vice One, Do One, and Take One Home President, Medicare Clinical Operations and Population Care, Kaiser Foundation Hospitals and Kaiser Foundation Health Plan; Uma Crystal Ballroom, Salon K-M Kotagal, Senior Executive Leader, Cincinnati Children’s Hospital Brian Cummings, MD, Associate Chief Quality Officer, Medical Center Massachusetts General Hospital (MGH); Elizabeth Mort, MD, Senior Vice President, Quality and Safety, MGH; Jana Deen, RN, JD, Senior Maternal and Child Health Director, Patient Safety, MGH; Merranda Logan, MD, Assistant Chief Quality Officer, MGH ML12: Opioid Use in Pregnancy: Innovative Models to Improve Outcomes Hall of Cities, Chicago-Denver 4:00 PM – 7:00 PM Daisy Goodman, Instructor, Dartmouth Medical School; Jeffrey th Rakover, Senior Research Associate, IHI; Michele Walsh, MD, 10 Annual IHI Open School Chapter Ohio Perinatal Quality Collaborative Neonatology Clinical Lead, Case Congress Western Reserve University School of Medicine; Tina Foster, MD, Director of Education, Dartmouth Hitchcock Medical Center Crystal Ballroom, Salon H Sponsored by Moving from Volume to Value ML13: Designing Innovative Care Models to Drive 4:30 PM – 5:30 PM Down Cost and Improve Outcomes Crystal Ballroom, Salon J Pre-Conference Keynote Terry Platchek, MD, Clinical Associate Professor, Lucile Packard Steve Spear, DBA, MS, MS Children’s Hospital Stanford and Stanford University School of Medicine; Donald Berwick, MD, President Emeritus and Senior Palms Ballroom Fellow, IHI; Brian Brady, Healthcare Delivery Research Fellow, Stanford University School of Medicine Find out more about this keynote on page 6. This keynote presentation is offered exclusively for Person-Centered Care registered pre-conference attendees. ML14: Using Improv to Improve Communication and Teamwork 4:30 PM – 6:30 PM Crystal Ballroom, Salon A-C
Julie Johnson, PhD, Professor, Northwestern University; Magdy Sponsored by Milad, Professor, Northwestern Memorial HealthCare; Maren Welcome Reception Batalden, MD, Assistant Professor, Harvard Medical School, and Forum Hall (Cypress Ballroom) Associate Chief Quality Officer, Cambridge Health Alliance Join attendees and more than 100 exhibitors for snacks, drinks, and the opportunity to learn about the latest health care technologies, innovations, and services. For more Networking Opportunities, see pages 8–9.
WiFi: IHIFORUM Password: IHI29FORUM 17 Monday
6:30 PM – 8:00 PM 7:00 PM – 9:00 PM IHI Equity Reception Presenter and Student Reception Grand Ballroom, Salon 4-6 Grand Ballroom, Salon 7 All National Forum attendees are invited to meet and connect This reception is offered exclusively for National Forum at a reception with IHI leaders and staff as well as colleagues presenters, students, and IHI faculty. from around the world to discuss equity initiatives in their For more Networking Opportunities, see pages 8–9. organizations. For more Networking Opportunities, see pages 8–9.
6:30 PM – 7:00 PM Change Agent of the Year Award Candlelight Vigil: Honoring Our The IHI Open School recognizes Patients, Friends, and Family Members its Change Agent of the Year, Courtyard Terrace (across from the Forum Bookstore) Sherry Liang, a medical student at Oregon Health and Science Every year we gather as a health care community to remember University, for her exemplary and honor our patients, friends, family members, and leadership of an IHI Open School Chapter colleagues who have been lost to adverse events. Candles will and her dedication to inspiring her be provided. classmates to embrace quality improvement throughout their careers in health care.
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18 2017 IHI National Forum #IHIForum Tuesday
9:30 AM – 10:45 AM Welcome to Tuesday Storyboard Walkarounds Maternal and Child Health SW1: State Networks Improve Perinatal Health Consult the mobile app at Scale for session descriptions, presenter biographies, networking Cypress Ballroom Pre-Function 2 events, and more. See download instructions on page 2. Carole Lannon, MD, Senior Faculty Lead, Cincinnati Children’s Hospital Medical Center; Latoshia Rouse, Family Advisor; Mary Applegate, Medical Director, Ohio Department of Medicaid; Zsakeba Henderson, MD, Medical Officer, Centers for Disease Control and Recharge Room Prevention 7:45 AM – 4:15 PM, Crystal Ballroom, Salon J Use the exercise equipment and burn some calories while Population Health watching Keynotes and Spotlight Sessions. SW2: Innovative Models of Care for Patients with Chronic Conditions Cypress Ballroom Pre-Function 3 Vendor Presentations and Beverly Thornton, RN, Education Specialist, Charleston Area Medical Center; Cody Mullen, PhD, Policy, Research, and Development Book Signings will be taking place during the Officer, Purdue University; Whitney Essex, Nurse Practitioner, day. Please see pages 36 and 37. Infectious Diseases, Cherokee Nation W.W. Hastings Hospital Facilitator: Marie Schall, Senior Director, IHI
7:00 AM – 8:00 AM National Forum Orientation Spotlight Sessions and Workshops If you are a first-time attendee, we suggest that you attend See the listing of all Spotlight Sessions on page 9. the National Forum Orientation session to help you navigate through the program and learn about all the National Forum 9:30 AM – 10:45 AM has to offer. No registration required. Spotlight Session A 8:00 AM – 9:00 AM A11: Restoring Joy and Preventing Burnout Keynote One Palms Ballroom Jessica Perlo, Director, IHI; Stephen Swensen, MD, Medical Derek Feeley, Rana Awdish, MD, and Director, Intermountain Healthcare Tiffany Christensen A Workshops Sponsored by All A Workshops repeat during the B Workshops period. See the A/B listing that follows. Palms Ballroom and Overflow Viewing Rooms Find out more about this keynote on page 6.
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A4/B4: Equitable Care: A Clinic-to-Community 11:15 AM – 12:30 PM Partnership Spotlight Session B S North Tower, Vinoy Connie James, Manager, Reducing Health Disparities and Medical B13: Engaging Physicians in Leading Quality Group Visits, Contra Costa Health Services; Sara Levin, MD, Improvement Physician and Clinician Educator, Contra Costa Regional Medical Palms Ballroom Center; Duffy Newman, Organizational Development and Strategic Partnerships, Contra Costa Health Services; Mary Carl, Managing Carol Peden, MD, Executive Director, Center for Health System Director of Programs, California, Health Leads Innovation, University of Southern California; Felipe Osorno, Executive Administrator, Value Improvement Office, Keck Medicine, University of Southern California; Kaveh Houshmand Azad, Director, Improvement Science Keck Operating System, Keck Medicine, University of Southern A5/B5: Worth a 1,000 Words: Telling a Story with Data California S Crystal Ballroom, Salon D Ari Robicsek, MD, Chief Medical Analytics Officer, Providence Health B Workshops & Services All B Workshops are repeats of A Workshops. See the A/B listing below. A6/B6: Running Successful Collaboratives Around the Globe 9:30 AM – 10:45 AM: A Workshops North Tower, Bahamas 11:15 AM – 12:30 PM: B Workshops Kelly McCutcheon Adams, LICSW, Senior Director, IHI; Sue Butts- Dion, Improvement Advisor, Butts-Dion Consulting, Inc. Sponsored by: Mental Health and Well Being A7/B7: Program Design: Integrating Research and A1/B1: Mobile App Technology Meets Evaluation Collaborative Care Grand Ballroom, Salon 1-2 Grand Ballroom, Salon 12-14 Abiyou Kiflie, MD, Deputy Country Director, Ethiopia, IHI; Gareth Emily Benedetto, MSW, LCSW, Program Manager, Primary Care Parry, PhD, Senior Scientist, IHI; Hema Magge, MD, Country Mental Health Integration, Cambridge Health Alliance; Liza Hoffman, Director, Ethiopia, IHI; Kavita Singh, PhD, Research Associate MSW, LCSW, Mental Health Care Partner Lead, Cambridge Health Professor, University of North Carolina at Chapel Hill Alliance A8/B8: Clinical Operations in a Service Line Model A2/B2: Fixing Behavioral Health — Safely North Tower, Harbor Beach and Efficiently John D’Angelo, MD, Senior Vice President, Emergency Medicine Crystal Ballroom, Salon E-F Service Line, Northwell Health; Jill Castaneda, Analyst, Northwell Health; Sarah Herod, Administrative Fellow, Northwell Health Jonathan Merson, MD, Assistant Vice President, Behavioral Health Service Line, Northwell Health; Assistant Vice Jonathan Washko, A9/B9: An Alternative to Red-Yellow-Green President, Center for EMS, Northwell Health; Melissa Petrizzo, LMSW, Social Worker, Northwell Health; Michael Guttenberg, MD, Board Reports Medical Director, Center for EMS, Northwell Health Grand Ballroom, Salon 7 Dan Watson, Director, Clinical Decision Support, Methodist Health Equity Systems; Richard Scoville, PhD, Improvement Advisor, IHI; Valerie A3/B3: Join the Moonshot for Health Equity in Cancer Craig, RN, Vice President, Clinical Effectiveness and Patient Safety, Methodist Health Systems North Tower, West Indies Gary Puckrein, PhD, President and CEO, National Minority Quality A10/B10: Practical Tools for Managing Forum; Jeanne Regnante, Senior Vice President, Sustainable Healthy Improvement Projects Communities, LLC; Laura Lee Hall, Chief Operating Officer and S Crystal Ballroom, Salon N Executive Vice President, Sustainable Healthy Communities, LLC; Patricia Doykos, PhD, Director, Bristol-Myers Squibb Foundation Karen Baldoza, MSW, Executive Director, IHI; Lauren Macy, Improvement Advisor, IHI; Jeanine Govek, Director, Project Management Office, Bellin Health; Julianna Spranger, IHI Improvement Coach, Clinical Quality Manager, SSM Health
20 2017 IHI National Forum #IHIForum Joy in Work Moving from Volume to Value A11/B11: Restoring Joy and Preventing Burnout A17/B17: Collaboration Is Key to Increasing Surgical A11: Spotlight Session, Palms Ballroom Value B11: Crystal Ballroom, Salon H Hall of Cities, New York-New Orleans Jessica Perlo, Director, IHI; Stephen Swensen, MD, Medical David Skarda, MD, Surgical Services Medical Director, Intermountain Director, Intermountain Healthcare Healthcare; Jeannette Prochazka, Surgical Services Operations Director, Borgess Medical Center; Katie Liljestrand, RN, RN Project Leadership Manager, Intermountain Medical Center; Wendy Gort, Statistical Data Analyst, Intermountain Healthcare A12/B12: High-Impact People Development in Post-Acute Care A18/B18: Lessons Learned from Choosing Wisely’s North Tower, Key Biscayne First Five Years Derek Fenwick, Director, Professional Development, Infinity Rehab; North Tower, Sawgrass Michael Billings, President, Infinity Rehab Daniel Wolfson, Executive Vice President and Chief Operating Officer, ABIM Foundation; Elizabeth Mitchell, President and CEO, A13/B13: Engaging Physicians in Leading Quality Network for Regional Healthcare Improvement Improvement Sponsored by A13: Crystal Ballroom, Salon H A19/B19: Safety Culture 2.0: Upgrading Our Tools B13: Spotlight Session, Palms Ballroom Grand Ballroom, Salon 3 Carol Peden, MD, Executive Director, Center for Health System Bryan Sexton, Director of Patient Safety Center, Safe & Reliable Innovation, University of Southern California; Felipe Osorno, Healthcare; K. Carrie Adair, PhD, Associate in Research, Duke Executive Administrator, Value Improvement Office, Keck Medicine, University Health System; Sam Watson, CPPS, Senior Vice University of Southern California; Kaveh Houshmand Azad, Director, President, Patient Safety and Quality, MHA Keystone Center Keck Operating System, Keck Medicine, University of Southern California A20/B20: Utilizing Data to Transform Health Care A14/B14: Empowering Patients: Real-Time Safety Crystal Ballroom, Salon G Sponsored by E-Dashboards Elena Memoracion, RN, Senior Administrative Director, NorthShore University Hospital; North Tower, Key West Margaret Duffy, PhD, RN, Senior Administrative Director, Nursing David Classen, MD, Chief Medical Information Officer, Pascal Metrics Education, Professional Development and Research, Northwell Health A15/B15: Local Leaders: Keys to the Learning System Puzzle A21/B21: Bundling and Value-Based Care: How to Get Started Grand Ballroom, Salon 9-10 Crystal Ballroom, Salon P-Q Christine Sammer, RN, CPPS, Director, Corporate Safety, Adventist Health System; Nancy Iversen, RN, Director, Patient Safety and Anthony DiGioia, MD, Orthopaedic Surgeon, University of Pittsburgh Infection Control, Billings Clinic Hospital; Terri Christensen Frankel, Medical Center; Gigi Crowley, RN, Director, Bone and Joint Center, RN, Chief Operating Officer, Safe & Reliable Healthcare Magee-Women’s Hospital, University of Pittsburgh Medical Center
Maternal and Child Health Person-Centered Care A16/B16: Developing Culturally Responsive A22/B22: Kicking It Up a Notch: Engaging Patients Family Planning and Community Members North Tower, Aruba S North Tower, Marco Island Deborah Bamel, Senior Project Manager, IHI; Jaye Clement, Shemekka Coleman, North Carolina Community Champion; Soma Director of Community Health Programs and Strategies, Henry Ford Stout, MD, Vice President, 100 Million Healthier Lives, IHI; Ziva Health System; Kimberlydawn Wisdom, MD, Senior Vice President, Mann, Patient Lead, Cambridge Health Alliance Community Health and Equity, Chief Wellness and Diversity Officer, Henry Ford Health System; Lucy Pickard, Pediatric Fellow, London Northwest Healthcare NHS Trust; Jeffrey Rakover, Senior Research Associate, IHI
WiFi: IHIFORUM Password: IHI29FORUM 21 NORTHWESTERN UNIVERSITY The Time is Now. Take the Lead. Graduate Programs in PROGRAM DIRECTORS: Kevin Weiss, MD, MPH Healthcare Quality and Patient Safety Professor of Clinical Medicine Feinberg School of Medicine Northwestern University • Master of Science in Healthcare Quality and Patient Safety Donna Woods, EdM, PhD Two-year program which focuses on the knowledge, skills, and methods necessary Associate Professor Feinberg School of Medicine for improving healthcare delivery systems. Designed for healthcare professionals Northwestern University who want to become leaders in these important areas.
GUEST FACULTY INCLUDE: • Faculty Development Program in Healthcare Quality and Patient Safety James Bagian, MD, PE One-year program designed for faculty who wish to develop the educational tools, Engineer and Former NASA Astronaut methods, and curricular approaches for integrating healthcare quality and patient
David Baker, MD, MPH, FACP safety into medical education. Division of Health Care Quality Evaluation, The Joint Commission • Certificate Program in Healthcare Quality and Patient Safety James Battles, PhD One-year program designed for the learner who wants to acquire a Agency for Healthcare Research & Quality (AHRQ) comprehensive overview of these fields. Carmella Bocchino, RN, MBA The above programs are all part-time and do not require Chicago residence. America’s Health Insurance Plans Students are required to travel to our Chicago campus for a series of Helen Burstin, MD, MPH National Quality Forum classroom-based intensive sessions and complete coursework remotely.
John Gosbee, MD, MS Human Factors Engineering • PhD Program in Healthcare Quality and Patient Safety & Healthcare Specialist Full-time program based on our Chicago campus which includes full tuition Martin Hatlie, JD coverage, stipend and student health insurance plan. Partnership for Patient Safety
Karen Kmetik, PhD Contact Meetal Acharya at [email protected] American Medical Association for more information and to learn which program is right for you. L. Gregory Pawlson, MD, MPH Former VP of National Committee for Quality Assurance Early Admission Deadline: January 7, 2018 Final Admission Deadline: April 29, 2018 Derek Robinson, MD, MBA Health Care Services Corporation and Midwest Alliance for Patient Safety www.northwestern/edu/quality-safety
Kathleen Sutcliffe, PhD, MSN Professor of Business & Medicine Johns Hopkins University
Mark Williams, MD, FACP, MHM Established first hospitalist program Chief, Division of Hospital Medicine University of Kentucky
“The need for leadership in health care has never been greater…” — from The Institute of Medicine report, Crossing the Quality Chasm 22 2017 IHI National Forum #IHIForum
3060-IHI-Ad-2017.indd 1 10/19/17 9:57 AM Tuesday
A28/B28: Using Transparency to Drive Patient Safety 9:30 AM – 10:45 AM: A Workshops continued Grand Ballroom, Salon 4-6 11:15 AM – 12:30 PM: B Workshops continued Doug Salvador, MD, Vice President, Medical Affairs, Baystate A23/B23: Leading Conversations That Drive Medical Center; Karen Johnson, RN, Director, Performance High-Value Care Improvement, Baystate Medical Center; Mary Beth Collins, RN, Performance Improvement Coordinator, Baystate Medical Center Crystal Ballroom, Salon K-M Chris Moriates, MD, Implementation Director, Dell Medical School A29/B29: Addressing the “Untouchables”: The Case at the University of Texas at Austin; Jordan Harmon, Managing of Dr. X Director, Hospital for Special Surgery; Neel Shah, MD, Executive Hall of Cities, Chicago Director, Costs of Care; Reshma Gupta, MD, Outreach and Evaluation Director, University of California, Los Angeles; September Gerald Hickson, MD, Senior Vice President, Quality, Safety, and Risk Wallingford, RN, Operations Director, Costs of Care; Vineet Arora, Prevention, Vanderbilt University; William Cooper, MD, Professor and MD, Education Director, University of Chicago Medical Center Director, Vanderbilt University School of Medicine A24/B24: Bringing “The Conversation” to Primary Care Population Health Hall of Cities, Denver A30/B30: Clinical-Community Linkages to Drive Ana Tuya Fulton, MD, Chief of Geriatrics, Care New England Health Transformation System; Kate Lally, MD, Chief of Palliative Care, Care New England Health System North Tower, Grand Cayman-Puerto Rico Jody Wilmet, RN, Senior Vice President, Quality, Clinical Support, Population Health and Redesign, Bellin Health; Shelley Yoder, MSW, Program Manager, Providence Health & Services; Pam Mariea-Nason, RN, A25/B25: Three Keys to Improving Health Outcomes Regional Executive, Community Health Division, Providence Health and Reducing Costs Sponsored by and Services Facilitator: Marianne McPherson, PhD, Senior Director, 100 Million Crystal Ballroom, Salon A-C Healthier Lives, IHI Karen McIntire, Director of Human Resources, Southcentral Foundation; Steve Tierney, MD, Medical Director of Quality Improvement, Southcentral Foundation 11:15 AM – 12:30 PM A26/B26: Population Management: Rated G (for Storyboard Walkarounds Geriatric) Sponsored by: North Tower, Key Largo Mental Health and Well Being Marc Levesque, Senior Resource Case Manager, Hartford SW3: Strategies for Suicide Prevention HealthCare; Wendy Martinson, RN, Director, Center for Healthy Cypress Ballroom Pre-Function 2 Aging, Hartford Healthcare Avram Mack, MD, Associate Chair for Quality and Safety, Department of Child and Adolescent Psychiatry and Behavioral Sciences, The Safety Children’s Hospital of Philadelphia; Carrie Pichie, PhD, Director A27/B27: Deprescribing: Importing Innovations from of Ambulatory Services, Natchaug Hospital; Alison Freeland, Vice Outside the US President, Quality Education and Patient Relations, Trillium Health Partners; Kimberly Hardy, MD, Family Medicine, Gunderson Health North Tower, St. Thomas Facilitator: Mara Laderman, Director, Innovation, IHI Leslie Pelton, Director, IHI; Lynn Deguzman, Clinical Operations Manager, Kaiser Permanente Northern California; Maisha Draves, Medical Director for NCAL Pharmacy, The Permanente Group; Hayley Burgess, PharmD, Director of Medication Safety, HCA Healthcare
Consult the mobile app for session descriptions, presenter biographies, networking events, and more. See download instructions on page 2.
WiFi: IHIFORUM Password: IHI29FORUM 23 Tuesday
11:15 AM – 12:30 PM continued Lunch and Learn Forum Hall (Cypress Ballroom) Population Health During your lunch break in the Forum Hall, enjoy casual SW4: Building Partnerships Across Stakeholders to discussions while networking with other attendees. Designated Improve Population Health tables will cover content from five of the Forum’s most popular tracks. Seating is on a first-come, first-served basis. Cypress Ballroom Pre-Function 3 Amanda Ascher, MD, Chief Medical Officer, Bronx Partners for For more Networking Opportunities, see pages 8–9. Healthy Communities; Carol Friesen, Vice President, Health System Services, Bryan Health; Jeff Goldman, Vice President, Population Health, and Director, Nexus Montgomery Regional Partnership; 1:30 PM – 2:45 PM Tammy Baney, Commissioner, Deschutes County Facilitator: KellyAnne Johnson, Senior Project Manager, IHI Storyboard Walkaround SW5: High-Impact Student Projects 12:40 PM – 1:20 PM S Cypress Ballroom Pre-Function 2 Julia Schiff and Lacey Gleason, Emory University School of Meet-the-Expert Lunches Medicine and School of Public Health; James Banks, MD, and Nicolette Vassallo, Mayo Clinic – Florida, and the University of Solaris Private Dining Room Miami; Jennifer Mandelbaum, University of South Carolina; Simone Grab your lunch and sit with National Forum expert faculty Vais, Boston University School of Medicine to discuss various topics. Registration is required for this free Facilitator: Gina Deitz, Community Manager, Open School, IHI event.
Quality Improvement Basics Spotlight Session and Workshops See the listing of all Spotlight Sessions on page 9. Robert Lloyd, PhD, Vice President, IHI Leadership 1:30 PM – 2:45 PM David Munch, MD, Senior Vice President, Healthcare Performance Partners; Michael D. Pugh, President, MdP Spotlight Session C Associates C4: Signal or Noise? Navigating Health Care Policy Health Equity in 2018 Ron Wyatt, MD, Chief Quality Officer and Director, Hamad Palms Ballroom Medical Corporation, and Co-Chair, Health Equity Advisory A panel discussion moderated by Edward Prewitt, editorial director Group, IHI; Laura Botwinick, Director, Gradudate Programs in of NEJM Catalyst, and featuring remarks by IHI President Emeritus Health Administration and Policy, University of Chicago, and and Senior Fellow, Donald Berwick, MD, and other health leaders Co-Chair, Health Equity Advisory Group, IHI and policy experts.
Safety C Workshops Patricia McGaffigan, RN, CPPS, Vice President, Safety Programs, IHI C Workshops do not repeat. Population Health Mental Health and Well Being Sponsored by: Soma Stout, MD, Executive Lead, 100 Million Healthier Lives, C1: When Families Design Care IHI Crystal Ballroom, Salon E-F For more Networking Opportunities, see pages 8–9. Diane Danna, Patient and Family Advisor; Richard Danna, Patient; Ed Hinson, Patient and Family Advisor; Justin Coffey, MD, Medical Director and Chief Information Officer, The Menninger Clinic; Laura Rowe, Patient and Family Advisor; Tina Bullard, Patient and Family Advisor
24 2017 IHI National Forum #IHIForum Equity Leadership C2: Designing Projects for Equity C10: Leadership for Systems Improvement: S Hall of Cities, New York-New Orleans Why, How, What Abiyou Kiflie, MD, Deputy Country Director, Ethiopia, IHI; Hema Crystal Ballroom, Salon H Magge, MD, Country Director, Ethiopia, IHI Amar Shah, Associate Medical Director, East London NHS Foundation Trust; Simon Edgar, Director of Medical Education, NHS Improvement Science National Services Scotland C3: Four of the Best from the Scientific Symposium C11: Too Big to Solve Alone: Minnesota Collaborates Crystal Ballroom, Salon P-Q North Tower, Vinoy Carol Peden, MD, Executive Director, Center for Health Systems Bruce Sutor, Psychiatrist, Mayo Clinic; Shaun Frost, MD, Medical Innovation, University of Southern California; Kevin Overmann, MD, Director, HealthPartners; Claire Neely, MD, Chief Medical Officer, Clinical Fellow, Division of Emergency Medicine, Cincinnati Children’s Institute for Clinical Systems Improvement; Keith Olson, Regional Hospital Medical Center; Beth Sandor, Principal, Community Medical Director, Allina Health System Solutions; Sapan Desai, MD, PhD, CPHQ, Vascular Surgeon and Director of Performance Improvement, Northwest Community C12: Mentoring Faculty to Lead Clinical Improvement Healthcare Grand Ballroom, Salon 9-10 Moderator: Gareth Parry, PhD, Senior Scientist, IHI Jake Reardon, Program Coordinator, Institute for Healthcare Quality C4: Spotlight Session, Palms Ballroom (see above) Improvement, University of North Carolina Health System; Tina Willis, Professor of Anesthesiology and Pediatrics, University of C5: Health Care Integrated Delivery Network: The North Carolina Health System; Shana Ratner, MD, Medical Director, Future of Integration Science University of North Carolina Internal Medicine Clinic; Laura Brown, North Tower, Sawgrass Director of Operations, University of North Carolina Health System Wendy Romeu, President, Alluvionic, Inc.; Floyd Capistrano, Vice C13: Am I Making the Right Decision on What to Do? President Programs and Development, Alluvionic, Inc. S Grand Ballroom, Salon 3 C6: Closing the Referral Loop: Improving David Williams, PhD, Executive Director, IHI Communication Sponsored by Crystal Ballroom, Salon A-C Maternal and Child Health
Jignesh Sheth, Clinical Faculty, Scranton Temple Residency C14: Telemedicine Improvements to Obstetrical Care Program; Stephen Davidow, CPHQ, Director of Quality Improvement, North Tower, Key West PCPI Foundation; Tiffany Elkins, EMR Specialist, The Wright Center; Curtis Lowery, MD, Chair, Department of Obstetrics and Gynecology, C7: What We Measure When We Measure Quality University of Arkansas for Medical Sciences (UAMS); Sarah Rhoads, PhD, Director of Education, Center for Distance Health and ANGELS, S Crystal Ballroom, Salon N UAMS Robert Lloyd, PhD, Vice President, IHI; Richard Scoville, PhD, Improvement Advisor, IHI Moving from Volume to Value C8: Delivering High-Quality Primary Care C15: Driving Success in Bundled Payments Crystal Ballroom, Salon G Hall of Cities, Denver David Dorr, MD, Professor and Vice Chair in Informatics, Rocco Orlando, MD, Chief Medical Officer and Senior Vice Oregon Health and Science University; Julia Murphy, Director, President, Hartford HealthCare Corporation; Molly Bogan, Director, Dissemination, Peterson Center on Healthcare IHI; Stephanie Calcasola, CPHQ, Senior Director of Quality, Baystate Medical Center; Trisha Frick, RN, Director, Bundled Rate C9: Practical Tips for Running Large-Scale Contracting, Johns Hopkins HealthCare, LLC Learning Systems Grand Ballroom, Salon 4-6 Kate DeBartolo, National Field Director, IHI; Niñon Lewis, Executive Director, IHI
WiFi: IHIFORUM Password: IHI29FORUM 25 Tuesday
1:30 PM – 2:45 PM continued Person-Centered Care C16: Measures That Matter: Simplifying C22: Redrawing Boundaries with a Co-Design Culture Clinical Quality Grand Ballroom, Salon 1-2 Crystal Ballroom, Salon D Amy Tufano, Patient Experience Administrative Director, Virginia Mason Medical Center; Charleen Tachibana, RN, Senior Vice Misty Roberts, RN, Partnership Leader, Humana Insurance; Worthe President and Chief Nursing Officer, Virginia Mason Health System Holt, Jr., MD, Vice President, Humana Insurance
C17: Health System-Level Accountability for the C23: Patient Experience 2.0: Nothing about Me Triple Aim Without Me North Tower, Bahamas S Grand Ballroom, Salon 7 Maureen Bisognano, President Emeritus and Senior Fellow, IHI; Regina Berman, RN, Vice President, Population Health and Rosie Bartel, Patient Advisor; David Bartel, Patient Caregiver Accountable Care, MemorialCare Medical Centers; Helen MacFie, PharmD, Chief Transformation Officer, MemorialCare Health Care Population Health C18: Methods for Identifying a High-Need, High-Cost C24: Addressing Social Determinants in a Medicare Population Sponsored by Shared Savings Program Accountable Care North Tower, Harbor Beach Organization Catherine Mather, Senior Project Manager, IHI; Corey Waller, MD, North Tower, Marco Island Senior Medical Director, Education and Policy, Camden Coalition of Lori Brown, PharmD, Clinical Operations Director, Mission Health Healthcare Providers; Jose Figueroa, MD, Instructor of Medicine, Partners; Rob Fields, MD, Medical Director, Mission Health Partners Brigham and Women’s Hospital; Christine Vogeli, PhD, Senior Scientist, Partners HealthCare C25: Sustaining a Patient-Centered Medical Home Moderator: Don Goldmann, MD, Chief Scientific Officer Emeritus and Senior Fellow, IHI Program North Tower, Aruba C19: Patients at Home Hours after Total Joint Surgery Colleen Blanchette, Director, Center for Population Health, Partners North Tower, Grand Cayman-Puerto Rico HealthCare; Keri Sperry, Senior Program Manager, Partners HealthCare; Senior Project Manager, Partners Ashima Garg, MD, PhD, Orthopaedic Surgeon, Kaiser Permanente Terry Wilson-Malem, Community Healthcare Santa Clara Medical Center; Chris Boyd, Senior Vice President and Area Manager, Kaiser Permanente Santa Clara Medical Center C26: Aligning to Achieve Ambulatory Clinical C20: Innovative Models of Care to Achieve the Excellence Triple Aim North Tower, Key Biscayne Grand Ballroom, Salon 12-14 Chris Dale, MD, Medical Director for Quality and Value, Swedish Medical Center; Chief Medical Officer, Accountable Charles Kenney, Chief Journalist, Northwell Health; Michael Rick Ludwig, MD, Care, Providence Medical Group; Assistant Vice Dowling, President and CEO, Northwell Health Trista Johnson, PhD, President, Ambulatory Quality, Providence Medical Group C21: Improving Quality and Safety Through Formal C27: A Community Coalition to Make Selma Healthier Graduate Education North Tower, St. Thomas S North Tower, Key Largo David McCormack, CEO, Vaughan Regional Medical Center; Patricia David Nash, MD, Dean, School of Population Health, Thomas Hannon, PhD, RN, Chief Nursing Officer, Vaughan Regional Medical Jefferson University; Deirdre McCaughey, PhD, Associate Professor, Center; Rusty Holman, MD, Chief Medical Officer, Vaughan Regional University of Calgary; Professor, Northwestern Donna Woods, PhD, Medical Center University; Kenneth Harwood, Associate Professor, George Washington University; Mary Reich Cooper, MD, JD, Associate Professor, School of Population Health, Thomas Jefferson University Safety C28: The Army Medicine RESET: Hospitals Do Fly Crystal Ballroom, Salon K-M Stephen Yoest, MD, Director, USA MEDCOM Quality and Safety Center, US Army Medical Command
26 2017 IHI National Forum #IHIForum C29: Balancing Diagnosis Error and Conservative Care 4:40 PM – 6:30 PM S Hall of Cities, Chicago Gordon Schiff, MD, Associate Director, Center for Patient Safety Storyboard Reception Research and Practice, Brigham and Women’s Hospital; Lynn Volk, Associate Director, Partners HealthCare Forum Hall (Cypress Ballroom) See nearly 500 improvement storyboards displayed by your C30: Direct Oral Anticoagulants: Best Safety Practices colleagues, who will be standing by to answer questions about North Tower, West Indies their improvement journeys. A listing of all titles and authors Ellen Flynn, Associate VP Safety Programs, Vizient, Inc.; Jessica will be provided. Schoenthal, PSO Collaborative Advisor, Vizient, Inc.; Steve Meisel, For more Networking Opportunities, see pages 8–9. PharmD, Director of Patient Safety, Fairview Health Services 6:30 PM – 10:00 PM 3:15 PM – 4:40 PM National Forum Celebration Keynote Two Marriott Poolside Bryan Stevenson and Jenn Lim Snacks provided until 8:30 PM. Live music and cash bar until 10:00 PM. Palms Ballroom and Overflow Viewing Rooms For more Networking Opportunities, see pages 8–9. Find out more about this keynote on page 7.
The National Forum Celebration
Tuesday, December 12 6:30 PM – 10:00 PM
Join us by the Marriott pool to meet and engage with other attendees. Reception food provided until 8:30 PM. Live music and cash bar until 10:00 PM!
WiFi: IHIFORUM Password: IHI29FORUM 27 TO THE MAIN LOBBY
FORUM HALL: EXHIBITORS, STORYBOARDS, LUNCH & MORE
KEYNOTE OVERFLOW SEATING CYPRESS BALLROOM CYPRESS KEYNOTE ROOM PRE-FUNCTION 3 & SPECIAL DIETARY MEALS SPOTLIGHT FORUM HALL SESSIONS ENTRANCES CYPRESS D N PRE-FUNCTION 2 VENDOR CLASSROOM
CYPRESS 11 8 PRE-FUNCTION 1 LUGGAGE STORAGE RECHARGE CONFERENCE ROOM INFORMATION FORUM BADGE PICKUP BOOKSTORE
3 SHUTTLES
PRINT EXHIBITOR AND STORYBOARD BOOTH INFORMATION REGISTRATION EDITS AND PAYMENT DESK
MEDITATION & PRAYER ROOM SAN ANTONIO HALL OF CITIES FIRST AID & NURSING MOTHERS SAN FRANCISCO CHICAGO STUDENT LOUNGE
TO THE TO NORTH TOWER TAMPA ESCALATOR DENVER ATTENDEE LOUNGE LOS ANGELES PRESENTER LOUNGE MIAMI
NEW ORLEANS
NEW YORK
28 2017 IHI National Forum #IHIForum TO THE MAIN LOBBY
FORUM HALL: EXHIBITORS, STORYBOARDS, LUNCH & MORE
KEYNOTE OVERFLOW SEATING CYPRESS BALLROOM CYPRESS KEYNOTE ROOM PRE-FUNCTION 3 & SPECIAL DIETARY MEALS SPOTLIGHT FORUM HALL SESSIONS ENTRANCES CYPRESS D N PRE-FUNCTION 2 VENDOR CLASSROOM
To Access Free WiFi 1. Select “view available wireless CYPRESS 11 8 PRE-FUNCTION 1 networks” and connect to the LUGGAGE STORAGE “IHIFORUM” wireless network. RECHARGE CONFERENCE ROOM INFORMATION 2. Open a new web browser and FORUM BADGE PICKUP type “ihi.org” into the address BOOKSTORE bar. You will be redirected to a Marriott webpage. 3 3. Enter “IHI29FORUM” (case SHUTTLES sensitive) as the Meeting Passcode and click “Submit.” PRINT EXHIBITOR AND STORYBOARD BOOTH INFORMATION Shuttle Service to: REGISTRATION EDITS AND PAYMENT DESK Gaylord Palms Resort & Convention Center Courtyard Orlando Lake Buena Vista in the Marriott Village MEDITATION & PRAYER ROOM SAN ANTONIO Springhill Suites Orlando by Marriott HALL OF CITIES FIRST AID & Caribe Royale NURSING MOTHERS SAN FRANCISCO Buena Vista Suites CHICAGO STUDENT LOUNGE
TO THE TO NORTH TOWER TAMPA ESCALATOR DENVER Disney’s CityWalk ATTENDEE LOUNGE (Monday and Tuesday evenings) LOS ANGELES PRESENTER LOUNGE More details on the Shuttle Map, MIAMI page 40. NEW ORLEANS
NEW YORK
WiFi: IHIFORUM Password: IHI29FORUM 29 Wednesday
SIB2: 100 Million Healthier Lives: Supporting Health Systems on the Journey to Population Health Welcome to Wednesday Crystal Ballroom, Salon A-C Facilitators: Soma Stout, MD, Vice President, IHI; Marie Cleary- Fishman, CPHQ, Vice President, Clinical Quality Health Research & Educational Trust, American Hospital Association
Consult the mobile app SIB3: Well Being Trust: Advancing Mental Health and for session descriptions, presenter biographies, networking Wellness for All events, and more. See download instructions on page 2. Grand Ballroom, Salon 9-10 Sponsored by: Facilitators: Tyler Norris, CEO, Well Being Trust; Ben Miller, Chief Policy Officer, Well Being Trust; Arpan Waghray, MD, Chief Medical Sunrise Pilates Officer, Well Being Trust; Robin Henderson, Chief Executive, 6:30 AM – 7:30 AM, West Terrace Behavioral Health, Providence Medical Group, and PSJH Clinical Liaison, Well Being Trust Led by Caitlin Littlefield, IHI Blue Shirt and Certified Core Mat I and II Pilates Instructor, this all-levels Pilates mat class will help you to improve flexibility, build strength, SIB4: Friends of IHI and Global Initiatives — and develop control and endurance. Mats will be provided. What’s New? Space and mats are available on a first-come, first-served Grand Ballroom, Salon 1-2 basis. Pre-registration is not required. Facilitators: Frank Federico, RPh, Vice President, IHI; Yaël Gill, Executive Director, Strategic Partners, IHI
Vendor Presentations and SIB5: A New Ecosystem for “Era 3”: Embracing Book Signings will be taking place during the “Collaborative Health” day. Please see pages 36 and 37. Crystal Ballroom, Salon E-F Facilitator: Michael Millenson, President, Health Quality Advisors, LLC, and Adjunct Associate Professor of Medicine, Northwestern Recharge Room University Feinberg School of Medicine 7:45 AM – 2:30 PM, Crystal Ballroom, Salon J SIB6: The Conversation Project: Preparing Personally Use the exercise equipment and burn some calories while and Professionally for End-of-Life Care Conversations watching Keynotes and Spotlight Sessions. Crystal Ballroom, Salon K-M Facilitator: Kate DeBartolo, National Field Director, The Conversation Project, IHI 7:00 AM – 7:45 AM SIB 7: IHI Leadership Alliance: Bold Leaders Create Special Interest Breakfasts Change from the Inside Out Grand Ballroom, Salon 7 Have breakfast and network with colleagues on a variety of improvement topics. No registration required. Facilitator: Jill Duncan, RN, Executive Director, IHI For more Networking Opportunities, see pages 8–9. SIB8: The Role of Health Care Organizations in SIB1: Integrative Health: Can a Whole Person Accelerating Health Equity Approach Create Value and Reduce Burnout? Crystal Ballroom, Salon P-Q Grand Ballroom, Salon 4-6 Facilitators: Stephen Mette, MD, Chief Clinical Officer, University Facilitators: Donald Berwick, MD, President Emeritus and Senior of Arkansas for Medical Sciences (UAMS) Medical Center; Saranya Fellow, IHI; Wayne Jonas, MD, Executive Director, Samueli Loehrer, MD, Head of the North America Region, IHI; Mary Integrative Health Programs Pisciotta, Senior Project Manager, IHI
30 2017 IHI National Forum #IHIForum SIB9: A New Era of Improvement in Latin America 11:15 AM – 12:30 PM Hall of Cities, New York-New Orleans Facilitators: Jafet Arrieta, MD, Faculty, IHI; Daniel Peres, Project Spotlight Session E Manager, IHI; Catherine Ternes, Project Manager, IHI E15: High-Impact Leadership: A Conversation SIB10: Exploring Innovative Approaches to Patient S Palms Ballroom and Workforce Safety through the use of Healthcare Dan Winkelman, JD, President and CEO, Yukon Kuskokwim Health Simulation Corporation; Michael Pugh, President, MdP Associates, LLC; Navina Grand Ballroom, Salon 12-14 Evans, CEO, East London NHS Foundation Trust; Stephen Swensen, MD, Medical Director, Intermountain Healthcare Facilitator: Allison F. Perry, Senior Project Manager, IHI E Workshops SIB11: Making It Stick: How to Craft Messages That All E Workshops are repeats of D Workshops. See the D/E People Remember listing below. Grand Ballroom, Salon 8 Facilitator: Michael Briddon, Editorial Director, IHI 9:30 AM – 10:45 AM: D Workshops 8:00 AM – 9:00 AM 11:15 AM – 12:30 PM: E Workshops Keynote Three Mental Health and Well Being Sponsored by: D1/E1: How Can Emergency General Stanley McChrystal Departments Improve Care for Patients Sponsored by with Mental Health Issues? Crystal Ballroom, Salon G
Palms Ballroom and Overflow Viewing Rooms Arpan Waghray, MD, Chief Medical Officer, Well Being Trust; Mara Laderman, Director, Innovation, IHI; Robin Henderson, Chief Find out more about this keynote on page 7. Executive, Behavioral Health, Providence Health & Services
Equity D2/E2: Creating a Person-Centered Transgender Care Program Spotlight Sessions and Workshops North Tower, Key West See the listing of all Spotlight Sessions on page 9. William Strull, MD, Medical Director, Quality and Patient Safety, The Permanente Federation, Kaiser Permanente; Erica Metz, 9:30 AM – 10:45 AM MD, Medical Director for Transgender Care, NCAL Region, Kaiser Permanente; Jim Kelleher, Executive Director of Transgender and Autism Services, NCAL Region, Kaiser Permanente; Natalie Spotlight Session D Gardiner, Strategic Leader for Transgender Services, NCAL Region, Kaiser Permanente; Transgender Advisory D9: Designing and Managing an Improvement Jai De Lotto, LCSW, Council, Kaiser Permanente; Ariel Erskine, Kaiser Permanente Initiative S Palms Ballroom D3/E3: Pursuing Equity: The Role of Health Care Gareth Parry, PhD, Senior Scientist, IHI; Robert Lloyd, PhD, Vice North Tower, Vinoy President, IHI Amy Reid, Director, IHI; Berny Gould, RN, Senior Director of Quality, Hospital Oversight, Equitable Care, Kaiser Permanente; Kimberlydawn Wisdom, MD, Senior Vice President, Community D Workshops Health and Equity, and Chief Wellness and Diversity Officer, Henry All D Workshops repeat during the E Workshops period. See the Ford Health System; Michelle Schreiber, MD, Senior Vice President D/E listing that follows. and Chief Quality Officer, Henry Ford Health System; Julie Oehlert, RN, Chief Experience Officer, Vidant Health
WiFi: IHIFORUM Password: IHI29FORUM 31 Wednesday
D7/E7: Data Transparency + “Choosing Wisely” = 9:30 AM – 10:45 AM: D Workshops continued Success 11:15 AM – 12:30 PM: E Workshops continued Grand Ballroom, Salon 12-14 Improvement Science Autumn Moser, MD, Medical Director, Medical Hospitalist Team, Providence Health & Services; Karin Larson-Pollock, MD, Chief D4/E4: QI 101: Improvement Science Fundamentals Value Officer, Providence Regional Medical Center Everett S North Tower, Marco Island D8/E8: Keeping Our Promise: Xcelerating Learning Jesse McCall, Director, IHI; Lauren Macy, Improvement Advisor, IHI and Spread D5/E5: Building a Strong Quality Improvement Culture North Tower, Sawgrass Within the Triple Aim Jason Jones, Vice President, Information Support for Care Transformation, Kaiser Permanente; Lisa Schilling, RN, Vice Grand Ballroom, Salon 8 President, Quality and Care Delivery Effectiveness, Kaiser Anita Schambach, RN, Assistant Vice President, Ambulatory Permanente; Patti Harvey, RN, CPHQ, Senior Vice President, Services, Carolinas HealthCare System; Mary Webster, RN, CPHQ, Medicare Clinical Operations and Population Care, Kaiser Foundation Quality Improvement Coach, Carolinas Medical Center Hospitals and Kaiser Foundation Health Plan
D6/E6: Care Transition Strategies to Reduce D9/E9: Designing and Managing an Improvement Readmissions Initiative Grand Ballroom, Salon 7 D9: Spotlight Session, Palms Ballroom S Jeanette Previdi, RN, Patient Safety and Quality Advisor, E9: Crystal Ballroom, Salon H Hackensack University Medical Center; Jenny Bernard, Transitions Gareth Parry, PhD, Senior Scientist, IHI; Robert Lloyd, PhD, Vice of Care APN, Hackensack University Medical Center; Madeleine President, IHI Biondolillo, MD, Vice President of Quality and Safety, Premier
IHI/NPSF 20th Annual Patient Safety Congress
Save the date • May 23–25, 2018 • Boston, MA
ihi.org/patientsafetycongress
32 2017 IHI National Forum #IHIForum Joy in Work Maternal and Child Health D10/E10: Leveraging Lean to Put the Joy Back D16/E16: Person- and Place-Based Design to Reduce in Work Preterm Births Crystal Ballroom, Salon N Hall of Cities, Denver Helen MacFie, PharmD, Chief Transformation Officer, MemorialCare Michael Marcotte, MD, Director of Quality and Safety for Women’s Health System; Lorra Browne, Executive Director, Lean Resources, Services, TriHealth Corporation; Robert Kahn, MD, Associate Chair, MemorialCare Health System Community Health, Cincinnati Children’s Hospital Medical Center
D11/E11: Managing the Risks of Power in Shaping D17/E17: Clinical and Community Partnerships to Culture Improve Pediatric Asthma Care Grand Ballroom, Salon 11 North Tower, Key Biscayne Neil Baker, MD, Principal, Neil Baker Consulting and Coaching Danielle Casher, MD, Medical Director, Population Health and Value, St. Christopher’s Hospital for Children; Lucy Pickard, Pediatric Fellow, London Northwest Healthcare NHS Trust; William Feaster, Leadership MD, Chief Medical Information Officer, Children’s Hospital of Orange D12/E12: Lessons from a Learning System for County; Yolande Pengetnze, MD, Medical Director, Parkland Health Trauma Care and Hospital System North Tower, Grand Cayman-Puerto Rico Moving from Volume to Value Donald Berwick, MD, President Emeritus and Senior Fellow, IHI; John Holcomb, MD, Professor and Vice Chair of Surgery, University D18/E18: Create a Population Management Platform of Texas Health Science Center in Context D13/E13: Closing the Health Care Improvement Gap Crystal Ballroom, Salon P-Q Erika Pabo, Associate Medical Director, Brigham and Women’s Grand Ballroom, Salon 4-6 S Hospital; Kristie Koch, Director of Value Management, Emory Brandon Bennett, Principal Advisor, Improvement Science Healthcare; Richard Gitomer, MD, Director, Primary Care Center of Consulting; David Williams, PhD, Executive Director, IHI Excellence, and Vice Chair of Primary Care, Brigham and Women’s Hospital D14/E14: Mayo and NYU Made Culture Safer — So Can You D19/E19: Learn How Community Partnerships Cut Crystal Ballroom, Salon D Emergency Department Use by 33 Percent Allan Frankel, MD, Patient Safety and Reliability Expert, Safe & Crystal Ballroom, Salon E-F Reliable Healthcare; Ben Wertheimer, MD, Patient Safety Officer, Damara Gutnick, MD, Medical Director, Montefiore Hudson Valley Langone Health System, New York University; Michael Leonard, MD, Collaborative; Kathleen Sheenhan, RN, Director of Emergency Principal, Safe & Reliable Healthcare; Tamara Buechler, MD, Mayo Services, St. Luke’s Cornwall Hospital; Lisa Hanarhan, RN, Vice Clinic President, Quality and Risk Management, St. Joseph’s Medical Center; Natalee Hill, Director of Quality and Innovation, Montefiore D15/E15: High-Impact Leadership: A Conversation Medical Center D15: Crystal Ballroom, Salon H D20/E20: Driving High-Value Care via Clinical S E15: Spotlight Session, Palms Ballroom Pathways Dan Winkelman, JD, President and CEO, Yukon Kuskokwim Health Corporation; Michael Pugh, President, MdP Associates, LLC; Navina Crystal Ballroom, Salon K-M Evans, CEO, East London NHS Foundation Trust; Stephen Swensen, Andrew Buchert, MD, Medical Director, Clinical Resource MD, Medical Director, Intermountain Healthcare Management, University of Pittsburgh Medical Center; Gabriella Butler, RN, Manager, Clinical Resource Management, Clinical Analytics and Data Science, Children’s Hospital of Pittsburgh
D21/E21: Project ECHO: Action for Improvement Hall of Cities, Chicago Cory Sevin, RN, Senior Director, IHI; Elizabeth Clewett, Program Specialist, Project ECHO
WiFi: IHIFORUM Password: IHI29FORUM 33 Wednesday
9:30 AM – 10:45 AM: D Workshops continued Population Health 11:15 AM – 12:30 PM: E Workshops continued D24/E24: Catalyzing Students and Trainees as Agents of Change Person-Centered Care S North Tower, Key Largo D22/E22: The Art and Science of Co-Producing James Moses, MD, Chief Quality Officer, Boston Medical Center; Exceptional Cancer Care Becka DeSmidt, Community Manager, IHI Open School; Kate Hilton, JD, Faculty, IHI North Tower, Aruba-Bahamas Julie Johnson, PhD, Professor, Northwestern University; Leonard D25/E25: Improve Diabetes Care in 75 Minutes Berry, PhD, University Distinguished Professor, Regents Professor, Texas A&M University, and Senior Fellow, IHI; Paul Barach, MD, Grand Ballroom, Salon 1-2 Clinical Professor, Wayne State University School of Medicine C. Todd Staub, MD, Senior Vice President, Physician Relations, OptumCare; Jerry Penso, MD, Chief Medical and Quality Officer, D23/E23: Quality and Effect of Relationships in American Medical Group Association; Lori Arnoldussen, RN, Clinical Health Care Coordinator, ThedaCare; Robert Zimmerman, Assistant Medical Director, Excela Health S North Tower, Harbor Beach April Kyle, Vice President of Behavioral Services, Southcentral Foundation; Michelle Tierney, PhD, Vice President of Organizational Development and Innovation, Southcentral Foundation
HALF-PAGE SPONSOR AD
34 2017 IHI National Forum #IHIForum D26/E26: Radical System Redesign: Advanced Team-Based Care 12:40 PM – 1:20 PM Crystal Ballroom, Salon A-C Meet-the-Author Lunches James Jerzak, MD, Physician Lead, Team-Based Care and Primary Care Physician, Bellin Health; Kathy Kerscher, Team-Based Care Solaris Private Dining Room and Primary Care Operations, Bellin Health Grab your lunch and talk with one of the National Forum bookstore authors. Registration is required for this free event. Safety Jeff Thompson, author of Lead True: Live Your Values, Build D27/E27: Communication and Resolution: The Your People, Inspire Your Community Massachusetts Experience Ian Leistikow, author of Prevention Is Better Than Cure: North Tower, St. Thomas Learning from Adverse Events in Healthcare Allen Kachalia, MD, JD, Chief Quality Officer and Vice President of Anthony DiGioia, MD, co-author with Eve Shapiro of The Quality and Safety, Brigham and Women’s Hospital; Evan Benjamin, Patient Centered Value System: Transforming Healthcare MD, Chief Medical Officer, Ariadne Labs, Harvard School of Public Through Co-Design Health; Melinda Van Niel, Project Manager, Beth Israel Deaconess Medical Center; Patricia Folcarelli, RN, JD, CPPS, Associate Vice Bonnie Friedman, author of Hospital Warrior: How to Get the President, Safety Programs, Vizient, Inc. Best Care for Your Loved One Robert Lloyd, author of Quality Health Care: A Guide to D28/E28: Improving Access and Surgical Quality in Developing and Using Indicators (2nd edition) and Measuring the US Military Quality Improvement in Healthcare: A Guide to Statistical North Tower, West Indies Process Control Applications (co-author with Raymond Carey) Christian Lyons, Special Assistant to AF/SG for Trusted Care, US Air Yener Balan, MD, and Karen Murrell, MD, co-authors with Force; Jennifer Garrison, Chief, Medical Readiness Division, US Air Christopher Bryant Lentz of Big Book of Emergency Department Force; Jennifer Lenoci-Edwards, RN, Executive Director, IHI; Joelle Psychiatry: A Guide to Patient Centered Operational Baehrend, Director, IHI; Natheia Anderson, RN, Army Surgical Improvement Nurse, US Army; Patrick Golden, MD, Army Surgeon and NSQIP Champion, US Army Tiffany Christensen, author of Sick Girl Speaks!: Lessons and Ponderings Along the Road to Acceptance D29/E29: Can We Achieve Zero Harm? Innovation at For more Networking Opportunities, see pages 8–9. Cincinnati Children’s S Grand Ballroom, Salon 3 Lunch and Learn Catherine Hart, Assistant Professor, Cincinnati Children’s Hospital Forum Hall (Cypress Ballroom) Medical Center (CCHMC); Christopher Dandoy, MD, Assistant Professor of Clinical Pediatrics, CCHMC; Jeffrey Simmons, MD, During your lunch break in the Forum Hall, enjoy casual Teaching Physician, CCHMC; Richard Falcone, MD, Professor of discussions while networking with other attendees. Designated Surgery and Associate Chief of Staff, CCHMC; Stephen Muething, tables will cover content from five of the Forum’s most popular MD, Co-Director, James M. Anderson Center, CCHMC tracks. Seating is on a first-come, first-served basis.
D30/E30: Protecting Our Own: Frontline Violence For more Networking Opportunities, see pages 8–9. Prevention Grand Ballroom, Salon 9-10 1:30 PM – 2:30 PM Delilah Mendez, Patient Safety Specialist, Advocate Lutheran General Hospital; Monika Bogun-Dzioban, RN, Clinical Manager, Keynote Four Cardiac Telemtry Unit, Advocate Health Care; Rachel Zastrow, RN, CPPS, Director of Patient Safety, Advocate Lutheran General Hospital Donald Berwick, MD, MPP Palms Ballroom and Overflow Viewing Rooms Leadership Find out more about this keynote on page 7. D31/E31: Breaking the Rules for Better Care Hall of Cities, New York-New Orleans Saranya Loehrer, MD, Head of the North America Region, IHI; Amelia Brooks, Director, IHI
WiFi: IHIFORUM Password: IHI29FORUM 35 Vendor Presentations
All Vendor Presentations take place in the Vendor Classroom, Cypress Pre-Function 2 Tuesday, December 12
Using Proactive Patient Progression to Drive Patient-Centered Care Beating the Clock to Stop Sepsis in One Hour 10:45 AM – 11:15 AM 2:45 PM – 3:15 PM Patient progression is a foundation of patient-centered Virginia Mason spent five years applying improvement work care. With patient progression, care teams work toward to create a new approach to delivering faster, higher quality common care plans and length-of-stay goals for each care to patients suffering sepsis. The Sepsis Power Hour patient. They ensure that a patient is receiving the right solution empowers teams to achieve the early recognition care at the right time and are on track for an optimal of sepsis and administer rapid interventions to improve discharge date. outcomes and lower the costs of care.
C-SATS 1:1 w/ Dr. Knych, CQO of Adventist Health Retained Surgical Sponge Prevention System 4:40 PM – 5:00 PM Retained Surgical Items (RSI) are “never events” that 12:45 PM – 1:15 PM have significant impact on a hospital and the patients QI programs are so often focused on data and process, but in its care. Continued occurrence of RSI has increased what about the people within your organization? Are they pressure on hospitals to improve the current methods receiving continuous, accurate, and objective feedback and used to protect patient safety and deliver the highest improvement opportunities to impact their performance quality of care. Please join us to discuss RSI and to review and ultimately standards of care? Find out how C-SATS is technologies assistive to the manual count—including one doing just that for Adventist Health System. such technology that helps to prevent retained sponges, saves time, and reduces cost.
Wednesday, December 13
Enabling the Healthcare Data Enterprise with Visual Analytics and Triple Aim Solution Showcase 10:45 AM – 11:15 AM In this presentation by Prominence Advisors and Tableau, learn how industry leaders in health care are responding to industry trends and adopting self-service data discovery and analytics to get a 360-degree view of their patients, identify Consult the mobile app and manage risk, and comply with newer regulations for session descriptions, presenter biographies, networking efficiently and effectively. events, and more. See download instructions on page 2.
36 2017 IHI National Forum #IHIForum Book Signings Tuesday, December 12 Wednesday, December 13 At the National Forum Bookstore At the National Forum Bookstore
9:00 AM – 10:00 AM 9:00 AM – 9:30 AM Rana Awdish, MD. In Shock: My Journey from Death to Jeff Thompson, MD. Lead True: Live Your Values, Build Your Recovery and the Redemptive Power of Hope People, Inspire Your Community
10:45 AM – 11:15 AM Tiffany Christensen. Sick Girl Speaks!: Lessons and Ponderings Along the Road to Acceptance
1:00 PM – 1:30 PM Anthony DiGioia, MD. The Patient Centered Value System: Transforming Healthcare Through Co-Design. Co-author with Eve Shapiro
2:45 PM – 3:15 PM Robert Lloyd, PhD. Quality Health Care: A Guide to Developing and Using Indicators. 2nd edition Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications. Co-author with Raymond Carey
5:00 PM – 5:45 PM Bryan Stevenson. Just Mercy: A Story of Justice and Redemption
5:45 PM – 6:45 PM Jenn Lim. Delivering Happiness: A Path to Profits, Passion, Patient Safety and Purpose. By Tony Hsieh Executive
In the Forum Hall (Cypress Ballroom) Development Program 5:30 PM – 6:00 PM Bonnie Friedman. Hospital Warrior: How to Get the Best Care for Your Loved One March 1– , 2018 Boston, MA 6:00 PM – 6:30 PM Ian Leistikow. Prevention Is Better Than Cure: Learning from Adverse Events in Healthcare
nsure safe care for all patients. earn ore ihi.org/PatientSafety ec
WiFi: IHIFORUM Password: IHI29FORUM 37 Visit us at the International Forum booth (booth 609) to find out more.
2-4 May 10-12 September 2018 2018 Amsterdam, Melbourne, The Netherlands Australia
IHI National Forum delegates get additional 10% discount on Early Bird rates with discount code IHIFORUM when joining our 2018 International Forums (offer ends January 31, 2018). internationalforum.bmj.com
BOOTH TUESDAY, DECEMBER 12 AT 12:45PM IN THE VENDOR THEATER C-SATS 1:1 WITH DR. KNYCH, 129 CQO OF ADVENTIST HEALTH SYSTEM Continous People At C-SATS, we’ve created a performance management system that offers the feedback and insight your team needs to perform Improvement at a higher level. Giving providers what they need to improve.
Continuously.
www.csats.com
38 2017 IHI National Forum #IHIForum Continuing Education
Attendees of the IHI National Forum will learn how to: All National Forum Learning Labs, Quick Courses, and • Recognize habits that support quality health care and General Conference sessions offer ACCME, ACPE, ANCC, apply the basic principles for improving them NAHQ, and NASW credits, with the exception of the • Define ways to reduce suffering and improve health following sessions: • Develop an understanding of how to transform an organization Sessions that do not offer pharmacy contact hours: • Identify elements for creating a culture of change that will lead to continuous improvement SL1, SL11, SL12, ML1, ML7, PCK, Q6, Q11, FE7, SW1, SW5, A2, A8, A13, A17, A22, A24, A30, B2, B8, B13, In support of improving patient care, the Institute for B17, B22, B24, B30, C4, C6, C8, C11, C12, C14, C15, Healthcare Improvement is jointly accredited by the C17, C19, C20, C24, C26, C29, D1, D5, D16, D18, D19, Accreditation Council for Continuing Medical Education D28, E1, E5, E16, E18, E19, E28 (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Sessions that do not offer nursing contact hours: Center (ANCC) to provide continuing education for the A25, B25, C24, C25, C26, D24, D26, E24, E26, SW5 health care team. Sessions that do not offer social work contact The National Forum carries a maximum of 20.25 credits hours: for physicians, nurses, and pharmacists. The Institute for Healthcare Improvement designates this live activity ML8, ML16, FE1, Q6, Q14, A5, A8, A13, A17, A19, A27, for a maximum of 20.25 AMA PRA Category 1 Credits™. A28, A29, B5, B8, B13, B17, B19, B27, B28, B29, C3, Physicians should claim only the credit commensurate with C4, C5, C6, C12, C14, C15, C21, C28, C29, C30, D7, the extent of their participation in the activity. D20, D28, D29, E7, E20, E28, E29
This program has been approved by the National How to receive a certificate of credit: Association for Healthcare Quality for 20.25 CPHQ All attendees will receive an email with a link to take your continuing education hours. surveys at the conclusion of the conference on Wednesday, This program is Approved by the National Association of December 13. Attendees must complete the surveys within Social Workers (NASW) (Approval # 886367066-6610) 30 days to obtain their continuing education certificate. To for 20 continuing education contact hours. In order to be eligible for a continuing education certificate, you must receive Social Worker credits for the approved sessions ensure you have selected your sessions prior to the end of you have attended, you will need to sign in at Conference each conference day. If your custom agenda is inaccurate, Information. you will need to reach out to our customer service department at [email protected] to have your agenda reset in All National Forum sessions within the Safety track are order to take the surveys. eligible for CPPS credit.
Visit ihi.org/Forum to learn more about obtaining your continuing education certificate.
WiFi: IHIFORUM Password: IHI29FORUM 39 Shuttle Map
40 2017 IHI National Forum #IHIForum General Conference Information
Shuttle Service to Other Hotels Wireless Code from 6:00 AM until 10:00 PM. Use of the health center is complimentary for overnight During the conference, IHI will provide The entire meeting space will have high- guests. National Forum participants with speed wireless Internet access. We encourage complimentary shuttle transportation to and participants to bring their laptops to sessions Checkout from the Marriott World Center. Shuttles will to take notes and view presentations. Meeting run every 5 to 15 minutes to and from the rooms will be set up with work tables wherever Checkout time at the Marriott World Center is following locations: possible. 11:00 AM. If you are staying at the Marriott, please see the hotel bell staff about storing any Gaylord Palms Resort & Convention Center To access complimentary wireless Internet: luggage after checkout. If you are staying at 1. Select “View available wireless Courtyard Orlando Lake Buena Vista in the one of our additional hotel properties, you will networks” and connect to the Marriott Village be able to store your luggage at the Marriott “IHIFORUM” wireless network. at Cypress Pre-Function 1 on Wednesday, Springhill Suites Orlando by Marriott 2. Open a new web browser and type December 13. Caribe Royale “ihi.org” into the address bar. You will Buena Vista Suites be redirected to a Marriott webpage. 3. Enter “IHI29FORUM” as the Meeting Emergencies See opposite page for shuttle map. Passcode and click “Submit” (passcode If for any reason there is an emergency during is case sensitive). the National Forum, you may dial “0” on any Shuttle Operating Hours hotel phone to request assistance from the Sunday, December 10 6:30 AM – 10:00 PM National Forum Bookstore operator or “55555” to connect directly to the Loss Prevention Department. IHI Blue Monday, December 11 6:30 AM – 10:00 PM* Located in the Crystal Foyer, the National Shirt and Marriott World Center staff are also Forum Bookstore features books written, Tuesday, December 12 6:30 AM – 10:30 PM* available to assist. edited, or recommended by our world- Wednesday, December 13 6:00 AM – 4:00 PM renowned faculty. This year, for the first time, *Shuttles will transport attendees from the the Forum Bookstore has IHI mugs, T-shirts, Guests Marriot World Center to Disney’s CityWalk tumblers, and mobile phone wallets available We are excited that family and friends after the conference sessions end for the day. for purchase. Swing by to pick some up for are accompanying many of you. We regret The last shuttle from the Marriott leaves at your colleagues who couldn’t join you—or for that available space can accommodate 9:30 PM. yourself! only registered participants at the keynote presentations, general sessions, and meal IHI will also provide complimentary shuttle The bookstore is open during the following functions. Your guests are welcome to join you service from the Marriott World Center to times: at the National Forum receptions. Please see Orlando International Airport on the last day Monday, December 11 7:30 AM – 6:00 PM of the General Conference, Wednesday, IHI staff at the Registration Edits Desk for a December 13, from 12:00 PM to 4:00 PM. Tuesday, December 12 7:30 AM – 6:30 PM guest ribbon and name badge. Wednesday, December 13 7:30 AM – 1:30 PM Messages and Faxes Forum Hall Hours Many of the National Forum Bookstore authors The Forum Hall (Cypress Ballroom), with more will be available at specific times for book Marriott World Center contact numbers are: than 100 exhibitors and with snack stations signings. See the listing on page 37. Phone: 407-239-6411 located throughout, will be open during the Guest Fax: 407-239-6164 following times: Business Center Monday, December 11 Located in the FedEx Office in the Crystal Name Badges 3:30 PM – 6:30 PM Foyer, the full-service Business Center offers Please wear your name badge throughout the Tuesday, December 12 professional printing services as well as National Forum and carry your list of registered 9:30 AM – 10:30 AM (appointments only) shipping, receiving, copying, and faxing. sessions with you. This is your ticket into the 10:30 AM – 1:30 PM Business Center hours are: conference and all sessions. 4:15 PM – 6:30 PM Monday – Friday 7:00 AM – 6:30 PM Unattended Belongings and Wednesday, December 13 Saturday – Sunday 8:00 AM – 4:00 PM 10:30 AM – 1:30 PM Lost and Found Health Center Please do not leave any personal belongings The health center is a separate building on the unattended in meeting rooms. IHI is not Marriott World Center property, located beyond responsible for lost or stolen items. the pool. It is a fully equipped athletic facility If we find misplaced items, we will store them with indoor and outdoor pools, a full workout at Conference Information until the end of space, whirlpools, and saunas. The health the conference day. Each evening, items will center is open 24 hours, with an attendant be turned in to the Marriott’s Loss Prevention Department.
WiFi: IHIFORUM Password: IHI29FORUM 41 IHI Summit on Improving Patient Care in the Office Practice and the Community
April 26–28, 2018 Marriott Marquis San Diego Marina San Diego, CA
Feeling inspired at the Forum? Send your team to the 2018 IHI Summit to learn practical tools for putting new ideas into action.
Designed for a wide range of health care professionals in a variety of settings — community hospitals, primary care practices, and those working in specialty and ambulatory care centers — the IHI Summit allows you to unite and explore ways to improve care, promote health, lower costs, and bring a love of work back to your organization. Gain actionable strategies for transformative change across health and health care: • Prioritize the integration of primary care into health systems • Learn best practices for managing populations • Implement new “visit” models and technology • Empower and engage physicians and patients
National Forum attendees save $150. Use promo code FORUM at checkout. ihi.org/IHISummit2018 42 2017 IHI National Forum #IHIForum Exhibitors and Sponsors
3M Health Information Systems Array Advisors BIOVIGIL Healthcare Chameleon Corporation Booth #213 Booth #607 Booth #627 Booth #120 3M Health Information Systems As your trusted partners in Strategy BIOVIGIL is the leading provider of Creators of the first patented delivers innovative software for Development, Organizational hand hygiene compliance systems. interchangeable whiteboard, computer-assisted coding, clinical Transformation, and Building Featuring reminder alerts and visual revolutionizing patient experience in documentation improvement, Informatics we can help you solve signals, the system is disruption free, hospitals nationwide. Customizable performance monitoring and quality strategic healthcare business problems requires no infrastructure changes, inserts in multiple languages and reporting. Visit www.3Mhis.com or and develop methods to improve and is compatible with all hand new patented eraser sets are all follow @3MHISNews on Twitter. efficiency and utilization. washing systems. revolutionizing patient experience. [email protected] [email protected] [email protected] [email protected] www.3mhis.com array-advisors.com www.biovigil.com chameleonwhiteboard.com
AcesoCloud Inc. ASCO – Cancer.Net BMJ CHAN Healthcare Booth #222 Booth #208 Booth #428 Booth #705 AcesoCloud’s PI solutions for Cancer.Net (www.cancer.net) provides BMJ offers a portfolio of clinical CHAN Clinical Risk Services combines healthcare systems help evaluate timely, comprehensive, oncologist- decision support tools, learning deep specialization and industry programs, identify gaps, initiate approved information from the modules, and journals including The experience, optimizing organizational process improvement and track American Society of Clinical Oncology BMJ, BMJ Quality & Safety, and BMJ excellence in healthcare delivery. Our progress. Solutions for sepsis, stroke (ASCO), to help patients and families Open Quality. Stop by for free samples independent methodology enhances and cardiology demonstrably improve make informed health care decisions. and raffles. care management, quality and safety clinical and financial outcomes. [email protected] [email protected] to achieve sustainable performance [email protected] www.cancer.net bmj.com/company improvement. www.acesocloud.com [email protected] Baldrige Performance Excellence Bright.md chanllc.com Agency for Healthcare Research Program, NIST Booth #427 and Quality Clarity Group, Inc. Booth #423 Bright.md’s SmartExam software is a Booth #522 Baldrige Performance Program transformational, AI-based, “virtual Booth #322 The Agency for Healthcare Research promotes organizational excellence physician’s assistant” that automates Clarity Group, a healthcare resource and Quality (AHRQ) produces through assessment, feedback, and up to 90% of provider time, and it’s company, specializes in integrated evidence to make health care safer, sharing. It develops the Baldrige all done from a personal computer or Risk-Quality-Safety systems. Offerings higher quality, more accessible, Excellence Framework, provides mobile device. include a web-based incident reporting equitable, and affordable, and ensure learning opportunities, and manages [email protected] and management tool, RQS consulting the evidence is understood and used. the Malcolm Baldrige National Quality bright.md services and Clarity PSO, a Patient [email protected] Award. Safety Organization. www.ahrq.gov [email protected] Center to Advance Palliative Care [email protected] www.nist.gov/baldrige Booth #508 www.claritygrp.com American Nurses Credentialing Center Beterra Health The Center to Advance Palliative Care The Compliance Team, Inc. (CAPC) is a national, member-based Booth #704 Booth #220 organization dedicated to increasing Booth #720 The American Nurses Credentialing Beterra is a healthcare technology palliative care services for people The Compliance Team’s MACRA- Center’s Pathway to Excellence® company focused on patient safety facing serious illness. approved Patient-Centered Medical Program provides an essential culture and unit-based improvement. [email protected] Home accreditation uses a simplified foundation for creating a culture Our solutions help clients across the capc.org process to obtain proven results in cost of sustained excellence—a critical globe accelerate improvement via reduction as well as improved patient element for organizations to thrive in collection, analysis, sense-making, and Centric Consulting and staff satisfaction levels. this value-based industry. utilization of safety and quality data. Booth #722 [email protected] [email protected] [email protected] www.thecomplianceteam.org www.nursecredentialing.org/Pathway www.beterra.com Cerner CRICO Strategies Booth #205 ApolloMD Binghamton University Booth #121 Booth #504 Booth #612 Cerner supports creating a community that empowers the health and care of CRICO Strategies partners with ApolloMD is a fully-integrated and Binghamton University offers Master a person. Our customizable suite of national organizations to understand aligned national group practice that of Science in Health Systems degree offerings enables organizations to know clinical trends driving their malpractice partners with more than 130 leading programs in Binghamton, Manhattan populations, engage each person and claims—forming the Comparative hospitals and healthcare systems and online. Learn from award-winning manage to optimal outcomes. Benchmarking System (CBS). nationwide to provide multi-specialty professors and industry professionals CBS offers flexible data analytics, physician services, including and complete your degree in 1-3 years. [email protected] benchmarking, and reporting tools. cerner.com emergency medicine, hospital [email protected] [email protected] medicine, anesthesia and radiology. ssie.binghamton.edu www.rmf.harvard.edu/Strategies [email protected] www.apollomd.com
WiFi: IHIFORUM Password: IHI29FORUM 43 Exhibitors and Sponsors
DIAMOND SPONSOR GOLD SPONSOR Expo Enterprise Healthgrades Booth # 623 Booth #507 We promote “MY ID” products Hospitals partner with Healthgrades to (bracelets, valets, etc.) with medical create stronger and more meaningful eClinical Works profile of the person: blood type, health connections with patients. We help C-SATS, Inc. eClinicalWorks is a leader in healthcare issues (asthma, allergies, diabetes, hospitals understand, improve and Booth #129 IT, providing innovative, customizable epilepsy, cancer, hypertension, etc.) promote their clinical outcomes, C-SATS, Inc., is a healthcare electronic health record (EHR) and that can be immediately available supporting their business objectives. technology company reducing variation practice management (PM) solutions anytime, anywhere. It helps to save [email protected] of care and improving outcomes in the for primary care and specialty lives after car and other accidents www.hospitals.healthgrades.com/ country’s largest IDNs by assessing providers. when a person is bleeding or hospitals/quality-solutions and improving team performance [email protected] unconscious and can’t give information continuously, accurately and www.eclinicalworks.com about him/herself. A doctor can get The Holvan Group his/her data in seconds. objectively. Booth #227 ECRI Institute [email protected] [email protected] We partner with healthcare providers www.csats.com Booth #520 www.getmyid.com, www.nano-ions. com to enhance the patient experience. Our ECRI Institute, an independent high quality educational videos simplify Dartmouth College – Master of nonprofit, researches best approaches FormFast complex medical care. Combined with Health Care Delivery Science to improving patient care. Our our software, costs are decreased and Booth #528 Booth #221 evidence-based research, guidance, healthcare outcomes increase. and tools help you assess and address FormFast creates software solutions Designed for accomplished working [email protected] patient safety, quality, and risk that empower hospitals to automate professionals, Dartmouth’s 18-month www.theholvangroup.com management challenges. documents and accelerate operational Master of Health Care Delivery Science workflow. This allows hospitals to excel program equips students with new [email protected] in their mission—delivering quality GOLD SPONSOR skills and knowledge to lead the vital www.ecri.org care. transformations taking place in health care today. EMSL Analytical, Inc. [email protected] Booth #812 formfast.com [email protected] Humana mhcds.dartmouth.edu/ EMSL Analytical, Inc. is a nationally Health Information Alliance, Inc. Humana is committed to helping recognized, locally focused laboratory healthcare providers improve health Datix specializing in microbiology, legionella, Booth #601 outcomes for their patients. Our 30 Booth #721 USP<797>, pathogens and more, Since 1992 Health Information year history in value based care and with over 40 laboratories across North Alliance, Inc., “HIA” has serviced Datix has been a global pioneer in our integrated care model focus on America. its acute care clients, providing the field of patient safety over the achieving quality health care at lower performance improvement and all past three decades and today is the [email protected] costs. registry services. To learn more please leading provider of software for patient www.EMSL.com visit us at booth #601. www.humana.com safety, risk management and incident Exergen Corporation [email protected] reporting for the healthcare sector. i2i Population Health www.HIA-CORP.com [email protected] Booth #600 Booth #310 www.datixhealth.com Exergen temporal artery thermometers Healthcare Business Insights (HBI) i2i Population Health is a KLAS leader are changing the way the world takes in delivery of actionable population DebMed temperature. Lifetime warranty, proven Booth #313 health. i2i’s integrated PHM and Booth #408 accuracy, and clinician and patient Through Healthcare Business Insights’ analytics solutions have proudly served approval make it a standard for use Cost & Quality Academy, healthcare DebMed is the healthcare division healthcare organizations for over 17 throughout healthcare! Stop by for providers are connected to objective of the Deb Group. In 2016, in order years. demo. insights and actionable solutions to to complement DebMed’s Electronic solve challenges facing quality leaders [email protected] Hand Hygiene Compliance System, [email protected] across the country. www.i2ipophealth.com/ Deb Group purchased STERIS Exergen.com Corporation’s hand hygiene and [email protected] surface disinfection business. healthcarebusinessinsights.com [email protected] www.debmed.com Healthcare Quality Programs Booth #506 Dimensional Insight Healthcare Quality Programs provides Booth #112 professionals with the knowledge and tools to research, advocate and Dimensional Insight specializes in implement strategies for risk reduction developing business intelligence and quality improvement within solutions. Our mission is to make healthcare systems. analytics accessible for users to get the information they need to make data- [email protected] driven decisions with Diver Platform™. www.queensu.ca/hqprograms [email protected] www.dimins.com
44 2017 IHI National Forum #IHIForum Institute for Healthcare Isabel Healthcare, Inc. DIAMOND SPONSOR Life QI Improvement Booth #214 Booth #315 Booth #413 Isabel Healthcare provides machine Learn quicker, improve faster. IHI is a leading innovator in health and learning tools for clinicians and Kaiser Permanente Run, track, and share QI projects with health care improvement worldwide. patients. Isabel Pro helps broaden Kaiser Permanente is committed to colleagues and the QI community. For more than 25 years, we have differential diagnosis for clinicians. helping shape the future of health The quality improvement platform partnered with visionaries, leaders, Isabel Symptom Checker empowers care. We are recognized as one for healthcare, used by over 600 and frontline practitioners around the patients to understand conditions and of America’s leading health care organisations in 28 countries. globe to spark bold, inventive ways seek appropriate care. providers and not-for-profit health to improve the health of individuals [email protected] [email protected] plans. Kaiser Permanente serves 11.8 and populations. Recognized as www.lifeqisystem.com www.isabelhealthcare.com million members in eight states and an innovator, convener, trustworthy the District of Columbia. Lightning Bolt Solutions partner, and driver of results, we are ivWatch, LLC the first place to turn for expertise, share.kp.org Booth #223 help, and encouragement for anyone, Booth #406 Lightning Bolt is the leader in physician anywhere who wants to change health ivWatch is a medical device and GOLD SPONSOR scheduling, managing over 3 million and health care profoundly for the biosensor company focused on shift hours each month and ranked better. improving the safety and effectiveness #1 Category Leader for Scheduling: [email protected] of intravenous (IV) therapy through Physician in 2017 Best in KLAS. www.ihi.org early detection of infiltrations. Kaufman Hall [email protected] [email protected] lightning-bolt.com Integrated Loyalty Systems www.ivWatch.com Booth #604 Booth #429 Peak Software helps hospital LogicStream Health J. Osley & Co., Inc. leaders identify clinical performance Integrated Loyalty Systems are improvement opportunities, enabling Booth #611 the experts at world-class patient Booth #915 them to simultaneously access LogicStream software powers high- experiences in healthcare. We J. Osley specializes in health utilization, quality, patient satisfaction, performing healthcare systems. Visit transform cultures that unite care team system transformations through and cost data, and internal and our booth to hear how clients reduced members in providing exceptional knowledge expansion, strategy external benchmarks for best-practice high-cost medication spending by clinical with exceptional patient alignment, leadership development, care. $4,000,000, lowered readmission rates experiences. Always. and operational improvement using by 32%, and lessened CAUTI by 30% Lean Six Sigma and continuous [email protected] [email protected] www.kaufmanhall.com/peak with LogicStream. WeCreateLoyalty.com improvement techniques. [email protected] [email protected] Kronos, Inc www.logicstreamhealth.com International Forum on Quality and www.j-osley.com Safety in Healthcare Booth #210 Lori’s Gifts, Inc. Booth #609 Jefferson College of Population Kronos® is a leading provider of Health workforce management and HCM Booth #629 IHI and BMJ’s International Forum cloud solutions. Kronos for Healthcare Lori’s Gifts is the nation’s leading on Quality and Safety in Healthcare Booth #606 provides advanced, clinically-focused operator of hospital gift shops. With is a biannual event connecting 4,000 The Jefferson College of Population workforce solutions designed to 360 locations in hospitals from coast healthcare professionals from over Health prepares leaders with support the creation and management to coast, our turnkey, professionally 70 countries to improve outcomes for global vision to examine the social of a highly engaged workforce. operated shops are truly THE hospital patients and communities. determinants of health and to evaluate, [email protected] gift shop solution. [email protected] develop and implement health policies www.kronos.com [email protected] internationalforum.bmj.com to improve the health of populations. www.lorisgifts.com [email protected] L & B Splash Blocker, LLC I-PASS Patient Safety Institute jefferson.edu/population-health Booth #625 Magnolia Medical Technologies Booth #505 L & B Splash Blocker produces a Booth #115 The I-PASS Institute provides hospitals PLATINUM SPONSOR medical safety product designed Steripath is the only technology with an innovative solution to train to protect nurses from exposure to clinically proven to virtually eliminate providers on improved handoff the adverse health effects routinely the preventable error of blood culture communication through virtual encountered when handling and contamination and false-positive training, certified mentors, and The Joint Commission disposing chemotherapeutically-tainted results for sepsis. sustainment tools. human waste. Booth #511 [email protected] [email protected] [email protected] magnolia-medical.com www.ipassinstitute.com The Joint Commission is a global authority on quality and patient safety. www.splashblocker.net Through leading practices, unmatched knowledge and expertise, and rigorous standards, we help organizations lead the way to zero harm. Learn more at our booth. [email protected] www.jointcommission.org
WiFi: IHIFORUM Password: IHI29FORUM 45 Exhibitors and Sponsors
MCN Healthcare Medtronic NEJM Catalyst Outcome Referrals, Inc. Booth #211 Booth #320 Booth #804 Booth #709 MCN Healthcare is the leading Through innovation and collaboration, NEJM Catalyst connects health Outcome Referrals is the oldest provider of web-based software Medtronic improves the lives and care executives and clinicians with and largest independent outcome including policy and procedure health of millions of people each year. actionable steps to implement changes management firm in the nation. The management, customizable policies Learn more about our technology, in their organizations that improve Treatment Outcome Package (TOP) and procedures, regulatory updates, services and solutions on our website. the value of health care delivery and fulfills all Joint Commission standards contract management and learning www.medtronic.com patient care. and requirements. management with web-based training. [email protected] [email protected] 800.538.6264 Minitab catalyst.nejm.org/ www.outcomereferrals.com [email protected] Booth #421 www.mcnhealthcare.com Northwell Health Palarum Healthcare is your calling. Providing Booth #305 Booth #123 MedAdvantage tools that help you with quality improvement is ours. Minitab makes Northwell Health is NY’s largest Palarum is a new healthcare Booth #327 it easy to analyze your data, with an healthcare provider and private technology company offering an Med Advantage is the oldest Assistant that guides you step-by-step. employer, with 22 hospitals, over innovative Fall Prevention system independent Provider Data Center [email protected] 550 outpatient facilities and 62,000+ that utilizes patented e-textile fabrics performing Credentials Verification www.minitab.com employees. It includes the Feinstein and IoT technologies—an easy to Organization services and Provider Institute for Medical Research, and use, intuitive solution that will reduce Enrollment Services to providers. National Association for Healthcare medical and graduate nursing schools. patient falls, false alarms, and hospital [email protected] Quality (NAHQ) Northwell.edu costs. [email protected] www.med-advantage.com Booth #524 Nuance palarum.com NAHQ prepares a coordinated, Medisas Booth #527 competent workforce to advance PatientPop Booth #713 the healthcare quality profession, Improve and monitor clinical and The ultimate patient list that puts defines its standard of excellence, and financial performance with real- Booth #113 everyone on the same page for offers the CPHQ, the only accredited time data from Nuance Quality PatientPop is the first all-in-one handoffs, rounds, and discharges. healthcare quality certification. Management solutions, which practice growth platform specifically Simple software to streamline patient [email protected] supports improved performance with designed for healthcare. Our software flow and standardize clinical processes www.nahq.org unmatched reporting options and risk empowers healthcare providers to in your hospital. analysis. thrive in the digital age by combining [email protected] National Healthcare Association [email protected] the tools needed to grow their practice, www.medisas.com www.nuance.com/healthcare modernize their patient experience, Booth #700 and streamline their front office in a Medisolv, Inc. Since 1989, NHA has been partnering OneView Healthcare single solution. with allied health education programs, Booth #712 Booth #105 [email protected] organizations, and employers across www.patientpop.com Medisolv offers Quality reporting and the nation to award more than 500,000 OneView, a global provider of management software that assists allied health certifications. interactive patient engagement and PeraHealth Eligible Hospitals and Clinicians clinical workflow solutions, is changing [email protected] Booth #405 in addressing their electronic and www.nhanow.com the way patients, families, clinicians abstracted measure needs. Report to and staff feel about healthcare. PeraHealth is transforming healthcare the CMS IQR and MIPS programs with National Recall Alert Center [email protected] through the intelligent use of data. ease. By leveraging the Rothman Index, Booth #329 oneviewhealthcare.com [email protected] a validated patient acuity score, www.medisolv.com National Recall Alert Center is the Orlando Health PeraHealth solutions enable healthcare nation’s most experienced and providers to identify at-risk patients Booth #425 MedStar Health affordable recall warning alert service sooner. and used by 4 out of 5 hospitals Orlando Health is a not-for-profit health Booth #608 [email protected] since 1973. Its focus and passion is care organization, a community-based www.perahealth.com MedStar Health combines the best singularly directed only to recalls and network of hospitals and care centers aspects of academic medicine, is the only organization that is real-time in the Orlando region, and home to Performance Logic research and innovation with a 24/7/365. one of the largest tertiary facilities Booth #412 complete spectrum of clinical services [email protected] and Central Florida’s only Level One to advance patient care. MedStar is www.recallalert.org Trauma Center, designated as a Performance Logic is committed a not-for-profit, regional healthcare “Trauma Program of Excellence.” to improving healthcare. Through system. [email protected] our innovative workflow and medstarhealth.org www.jobsatorlandohealth.com project management technologies, we’re dedicated to enhancing communication and accountability, increasing efficiency, and improving outcomes for healthcare organizations. [email protected] www.performancelogic.com
46 2017 IHI National Forum #IHIForum Exhibitors
DIAMOND SPONSOR Prominence Advisors GOLD SPONSOR Southcentral Foundation Nuka Booth #400 System of Care Prominence advises the nation’s Booth #309 leading healthcare organizations as A leading example of healthcare they work to solve their Analytics, redesign and a recipient of the The Peterson Center on Healthcare Strategic, and IT challenges. Malcolm Baldrige Award, Nuka RL Solutions The Center is working to transform [email protected] offers solutions for data and U.S. healthcare into a high- www.prominenceadvisors.com Booth #521 information management, integrated performance system by finding RL Solutions is a global company care, behavioral health, workforce innovative solutions that improve that designs comprehensive development, and more. quality and lower costs, and healthcare software for patient [email protected] accelerating their adoption on a MEDIA SPONSOR feedback, incident reporting and risk www.SCFNuka.com national scale. management, infection surveillance, Patient Safety & Quality Healthcare [email protected] claims management, peer review Southern Cloud Solutions petersonhealthcare.org and root cause analysis. With over Booth #727 1,800 clients—including healthcare Southern Cloud Solutions is a woman- Philips networks, hospitals and long-term care facilities—we pride ourselves on owned small business with over 5 Booth #610 creating and maintaining long-lasting years of experience in Salesforce.com, Philips helps improve ED operational relationships. CRM and cloud technologies with heavy focus on leveraging these performance and provides interim psqh.com www.rlsolutions.com leadership staffing to keep an ED tools to improve business decision processes. running smoothly and efficiently. Safe and Reliable Healthcare We also provide enterprise-wide Pursuit Healthcare Advisors – [email protected] alarm management strategies and An Atos Company Booth #426 www.southerncloud.com implementation support. Booth #226 We combine field-leading expertise in culture change and burnout Stanson Health [email protected] Pursuit project managers and www.philips.com/healthcareconsulting management with board governance Booth #529 consultants bring years of healthcare and strategy consulting services to and vendor IT experience to work with Stanson Health hardwires cost and Poiesis Medical, LLC drive high reliability transformations your team in pursuit of safer, more across healthcare continuum. waste reduction and aligns clinicians Booth #526 efficient, and effective healthcare for to health system strategy. We create tomorrow. [email protected] and integrate sophisticated, real-time Poiesis Medical introduces www.safeandreliablecare.com REAL innovation for indwelling [email protected] clinical decision support and provide catheterization. Dual balloon design is www.pursuithealthcare.com rich analytics to guide and influence Saint Louis University Center for clinician behavior. engineered to improve patient safety Outcomes Research by reducing bladder mucosa damage GOLD SPONSOR [email protected] from exposed tip and drainage eye. It’s Booth #414 www.stansonhealth.com not a Foley. Saint Louis University’s Center for [email protected] Outcomes Research (SLUCOR) is GOLD SPONSOR www.poiesismedical.com a scholary community of faculty, Q-Centrix staff, and students committed to Booth #300 strengthening the delivery and PLATINUM SPONSOR outcomes of medical care through Q-Centrix comprehensively manages education and training programs, quality data to help improve the quality innovative research, and consulting and safety of patient care using its services. market-leading technology platform, Q-Apps, and the industry’s largest [email protected] Strata Decision Technology Premier, Inc. team of quality information specialists. www.slu.edu/medicine/slucor Booth #229 [email protected] Strata Decision Technology (Strata) Booth #321 Smith & Nephew www.q-centrix.com provides an innovative cloud-based Premier Inc. is a leading healthcare Booth #404 financial analytics and performance improvement company with integrated QI Macros for Excel S2 Procedure Performance is an platform that is used by healthcare data and analytics, collaboratives, and providers for financial planning, advisory and other services, enabling Booth #621 interactive, cloud-based technology suite that facilitates savings, decision support and continuous better care and outcomes at a lower QI Macros® software is an affordable, efficiencies and learning, across all improvement. cost. innovative and reliable Excel add-in service lines and surgical procedures, that automates data mining, control [email protected] [email protected] so you can focus on what matters charts, Pareto charts, and capability stratadecision.com www.premierinc.com most—patient care. analysis for Lean Six Sigma. Free 30-day trial. [email protected] www.S2performs.com [email protected] www.qimacros.com
WiFi: IHIFORUM Password: IHI29FORUM 47 Exhibitors and Sponsors
Surfacide TeleHealth Services University of Tennessee Voi Booth #101 Booth #914 Booth #409 Booth #809 Surfacide® Helios® is the only TeleHealth Services is the leading University of Tennessee (UT) Graduate We deliver a suite of suicide risk patented, automated triple-emitter provider of advanced solutions for and Executive Education delivers assessments, including a validated UV-C non-touch disinfection system. patient-staff engagement, delivering CME-certified programs and custom assessment that detects imminent Surfacide significantly controls powerful interactivity and care plan Lean and leadership courses. We risk (next 72 hours) on par with that bacteria, spores and viruses including management tools that help improve facilitate on-site PI/QI events and are of an assessment conducted by a C.diff, Acinetobacter, CRE, and MRSA outcomes, reduce readmissions, and home to the nation’s #1 Physician psychiatrist. that colonize hard surfaces increase workflow efficiencies. Executive MBA and the one-year MBA [email protected] [email protected] [email protected] in Healthcare Leadership. Voi.com www.surfacide.com www.telehealth.com [email protected] execed.utk.edu DIAMOND SPONSOR symplr Telelanguage, Inc. Booth #228 Booth #127 VigiLanz Corporation symplr offers user-friendly software Telelanguage is a provider of high- Booth #212 solutions to help hospitals, group quality, HIPAA-compliant medical VigiLanz transforms the full potential of practices, and health plans manage interpretation and translation services. your clinical data into actionable alerts Well Being Trust the entire provider lifecycle, including Three decades of experience in that empower earlier intervention. Well Being Trust is a new national tools and analytics that provide healthcare interpreting results in Our SaaS platform helps you advance foundation dedicated to advancing valuable insight into quality of care. dependable, on-demand services pharmacy surveillance, antimicrobial the mental, social and spiritual health available in over 250 languages. stewardship, infection prevention, [email protected] of the nation, created to include quality improvement, early sepsis www.symplr.com [email protected] participation from organizations across detection, and more. www.telelanguage.com sectors and perspectives. [email protected] Tableau [email protected] vigilanzcorp.com Booth #301 Truven Health Analytics, IBM www.wellbeingtrust.org Watson Health Tableau Software helps people see Virginia Mason Institute and understand data. Used by more Booth #312 Western Governors University Booth #605 than 50,000 customer accounts Truven Health, a part of the IBM Booth #104 worldwide, Tableau delivers fast Watson Health business, provides Virginia Mason Institute provides Lean WGU is a nonprofit university analytics, visualization and rapid-fire data insights offering some of the most training, coaching and solution-based expanding access to higher education business intelligence. trusted brands, including: 100 Top products to organizations worldwide through online degree programs. Hospitals® and ActionOI®. to improve patient safety, quality and [email protected] WGU’s nursing programs are CCNE efficiency. We believe that zero-defect tableau.com 800.525.9083 Option 4 accredited, and yearly tuition is as low health care is possible. [email protected] as $6,500. truvenhealth.com/markets/provider [email protected] Talent Plus www.wgu.edu Booth #626 virginiamasoninstitute.org Tuway Talent Plus is the Leading Talent Xenex Disinfection Service, LLC Booth #111 Assessment Partner in health DIAMOND SPONSOR Booth #813 care proven to identify specific Manufacturer and supplier of Xenex LightStrike is the only Pulsed characteristics and behaviors microfiber and textile cleaning Xenon whole room disinfection system that improve patient satisfaction products, kits, and systems. that quickly eliminates harmful scores, reduce turnover, and yield [email protected] Vizient pathogens that cause hospital- better results in engagement and www.tuwaymops.com Booth #204 acquired infections. Incorporating a productivity. Vizient, the combination of VHA, Xenex program can reduce infection [email protected] University of Michigan Integrative University HealthSystem Consortium, rates and improve patient safety. talentplus.com Systems + Design Novation, MedAssets’ SCM/Sg2, [email protected] Booth #821 serves providers through innovative www.xenex.com Taylor Healthcare University of Michigan healthcare, data-driven solutions, expertise and Booth #326 management, and engineering experts collaborative opportunities that lead to Trusted by 250 hospitals, Taylor offer world-class Lean healthcare, improved patient outcomes and lower Healthcare’s iMedConsent™ Six Sigma, and Kata training with costs. Solution ensures compliance with interactive hands-on experience. [email protected] the CMS requirements including the Programs are offered on campus, www.vizientinc.com new Quality of Informed Consent online, and on-site. Documents measure. [email protected] [email protected] isd.engin.umich.edu taylorcommunications.com
Updated as of October 27, 2017
48 2017 IHI National Forum #IHIForum You’ve got to play Forum Fortune to win!
Visit each of these Forum Fortune sponsors’ booths, get their stamp or signature, and return your completed card to the IHI Booth (#413) by 11:30 AM on Wednesday, December 13. Drawing will be on Wednesday, December 13, at 1:00 PM at the IHI Booth. You must be present to win, and exhibitors are ineligible. Prizes include a free registration to the 2018 National Forum, among others. Collect stamps from each of the sponsors on this side of the page only.
C-Sats MCN Healthcare Isabel Healthcare, Inc. Booth #129 Booth #211 Booth #214
Taylor Healthcare PeraHealth BMJ Booth #326 Booth #405 Booth #428
Booth #413
Nuance FormFast Exergen Corporation Booth #527 Booth #528 Booth #600
L&B Splash Blocker, LCC Datix Southern Cloud Solutions Booth #625 Booth #721 Booth #727
Name
Organization
WiFi: IHIFORUM Password: IHI29FORUM 49 Exhibitor Index
Booth # 3M Health Information Systems . 213 ECRI Institute ...... 520 Magnolia Medical Technologies . 115 QI Macros for Excel ...... 621 AcesoCloud Inc...... 222 EMSL Analytical, Inc...... 812 Healthcare Quality Programs . . 506 RL Solutions ...... 521 Agency for Healthcare Exergen Corporation . . . . . 600 MCN Healthcare ...... 211 Safe and Reliable Healthcare . . 426 Research and Quality . . . . . 522 Expo Enterprise ...... 623 MedAdvantage ...... 327 Saint Louis University Center for American Nurses Credentialing FormFast ...... 528 Medisas ...... 713 Outcomes Research . . . . . 414 Center ...... 704 Health Information Medisolv, Inc...... 712 Smith & Nephew ...... 404 ApolloMD ...... 504 Alliance, Inc...... 601 MedStar Health ...... 608 Southcentral Foundation Nuka Array Advisors ...... 607 System of Care ...... 309 Healthcare Business Medtronic ...... 425 ASCO – Cancer.Net ...... 208 Insights (HBI) ...... 313 Southern Cloud Solutions . . . 727 Minitab ...... 421 Baldrige Performance Excellence Healthgrades ...... 507 Stanson Health ...... 529 National Association for Healthcare Program, NIST ...... 423 Strata Decision Technology . . . 229 i2i Population Health . . . . . 310 Quality (NAHQ) ...... 524 Beterra Health ...... 220 Surfacide ...... 101 Institute for Healthcare National Healthcare Association . 700 Binghamton University . . . . 612 Improvement ...... 413 symplr ...... 228 National Recall Alert Center . . 329 BIOVIGIL Healthcare . . . . . 627 Integrated Loyalty Systems . . . 429 Tableau ...... 301 NEJM Catalyst ...... 804 BMJ ...... 428 International Forum on Quality Talent Plus ...... 626 Northwell Health ...... 305 Bright.md ...... 427 and Safety in Healthcare . . . . 609 Taylor Healthcare ...... 326 Nuance ...... 527 Center to Advance Palliative I-PASS Patient Safety Institute . . 505 TeleHealth Services ...... 914 OneView Healthcare . . . . . 105 Care ...... 508 Isabel Healthcare, Inc. . . . . 214 Telelanguage, Inc...... 127 Orlando Health ...... 425 Centric Consulting ...... 722 ivWatch, LLC ...... 406 Truven Health Analytics, IBM Cerner ...... 205 J. Osley & Co., Inc...... 915 Outcome Referrals ...... 709 Watson Health ...... 312 Chameleon Corporation . . . . 120 Jefferson College of Population Palarum ...... 123 Tuway ...... 111 CHAN Healthcare ...... 705 Health ...... 606 PatientPop ...... 113 University of Michigan Integrative Clarity Group, Inc...... 322 The Holvan Group ...... 227 PeraHealth ...... 405 Systems + Design ...... 821 The Compliance Team, Inc. . . 720 The Joint Commission . . . . 511 Performance Logic ...... 412 University of Tennessee . . . . 409 CRICO Strategies ...... 121 Kaufman Hall ...... 604 Philips ...... 610 VigiLanz Corporation . . . . . 212 C-SATS, Inc...... 129 Kronos, Inc ...... 210 Poiesis Medical, LLC . . . . . 526 Virginia Mason Institute ...... 605 Dartmouth College – Master of L & B Splash Blocker, LLC . . . 625 Premier, Inc...... 321 Vizient ...... 204 Health Care Delivery Science . . 221 Life QI ...... 315 Prominence Advisors . . . . . 400 Voi ...... 809 Datix ...... 721 Lightning Bolt Solutions . . . . 223 Pursuit Healthcare Advisors, Western Governors University . . 104 DebMed ...... 408 LogicStream Health . . . . . 611 an Atos Company ...... 226 Xenex Disinfection Service, LLC . 813 Dimensional Insight . . . . . 112 Lori’s Gifts, Inc...... 629 Q-Centrix ...... 300 Updated as of October 27, 2017
STORYBOARDS
L STORYBOARD A O R REGISTRATION T E N LUNCHES AND BEVERAGES N IO E S S G E S BEVERAGES 829 LUNCHES AND BEVERAGES 827
825 Exhibitor floor plan823 LUNCH AND LEARN 821
LUNCHES FREEMAN
IHI 914 915 813 912 913
SHOW MANAGEMENT 911
809 908 909 OFFICE LUNCHES AND BEVERAGES 807 906 907 805 904 905
* ENTRANCE
50 2017 IHI National Forum #IHIForum Forum Wellness Checklist
IHI’s Work-Life Wellness Team and the Well Being Trust have some tips for how you can make the IHI National Forum a great learning experience AND a renewing time for you. q Visit the Recharge Room and use the exercise equipment while watching Keynotes or Spotlight Sessions in the Palms Ballroom q Visit the fitness center at your hotel q Take a break from work emails to be present during a session q Wear comfortable shoes q Choose to stand up rather than sit during a session q Take a Sunrise or Sunset Pilates class on the West Terrace q Get at least 8 hours of sleep q Take a deep breath and find some time to meditate in the Meditation and Prayer Room, located in San Antonio q Walk to the North Tower q Recharge with a nap before evening networking activities q Be sure to keep healthy snacks in your bag q Use your IHI water bottle to hydrate q Make a new friend each day Questions? Ask a Blue Shirt!
Sponsor of the Mental Health and Well Being workshops track Thank You for Attending!
No two National Forum participants are alike. But we all come to Orlando with the same purpose — to improve health and health care worldwide. Whether you’re an attendee, a presenter, a sponsor, an exhibitor, or a Blue Shirt, whether it’s your first IHI National Forum or your 29th, you help make the National Forum much more than a health care conference. You help make it a movement. Be on the lookout for an email requesting your feedback to help us improve for 2018.
Thank you for joining us, and see you next year!
52 2017 IHI National Forum #IHIForum And special thanks to . . .
Forum Co-Chairs and Steering Committee IHI would like to thank the National Forum Co-Chairs and Steering Committee for their extraordinary effort and commitment in developing the program for the 2017 National Forum.
Co-Chairs Steering Committee Navina Evans Lisa Schilling, RN Frank Federico, RPh Kedar Mate, MD CEO, East London NHS Vice President, Quality and Vice President, IHI Chief Innovation and Education Officer, IHI Foundation Trust Care Delivery Effectiveness, Derek Feeley Kaiser Permanente President and CEO, IHI Pat Rutherford, RN Vice President, IHI Michael Fisher Ron Wyatt, MD Donald Goldmann, MD President and CEO, Chief Quality Officer and Chief Scientific Officer Trissa Torres, MD Cincinnati Children’s Director, Hamad Medical Emeritus and Senior Senior Vice President, Hospital Medical Center Corporation Fellow, IHI IHI
All Co-Chairs and persons influencing the content of the National Forum program have disclosed all relevant financial relationships with any commercial interest to the Institute for Healthcare Improvement.
IHI Board of Directors Donald M. Berwick, MD, MPP Jennie Chin Hansen Mary Beth Navarra-Sirio, RN, MBA President Emeritus and Senior Senior Strategic Advisor, Principal, Sirio2 Healthcare Fellow, IHI American Geriatrics Society Innovations Cambridge, MA New York, NY Pittsburgh, PA
Enrique Ruelas Ann Scott Blouin, RN, PhD, FACHE Helen Haskell, MA , MD, MPA, MHSc Executive Vice President, Founder and President, Mothers Professor and Director of Public Customer Relations, The Joint Against Medical Error (MAME) Policy and Health Systems, Commission Columbia, SC Tecnológico de Monterrey Oakbrook Terrace, IL Monterrey, Mexico Gerald B. Hickson, MD Thomas W. Chapman, MPH, EdD Senior VP, Quality, Safety and Mark Smith, MD, MBA President and CEO, The HSC Risk Prevention, Joseph C. Ross Menschel Senior Leadership Foundation Chair in Medical Education Fellow, Harvard T.H. Chan Washington, DC and Administration, Vanderbilt School of Public Health University Medical Center Oakland, CA Nashville, TN Michael Dowling Nancy L. Snyderman, MD, FACS President and CEO, Northwell Brent C. James, MD Faculty, Department of Health Member, National Academy of Otolaryngology, University of Great Neck, NY Medicine, and Senior Fellow, IHI Pennsylvania Cambridge, MA Philadelphia, PA Derek Feeley, DBA Gary S. Kaplan, MD President and CEO, IHI Chairman and CEO, Virginia Sam R. Watson, MSA, CPPS Cambridge, MA Mason Health System Senior VP, Patient Safety and Seattle, WA Quality, Michigan Health & Hospital Association (MHA) Keystone Center Elliott S. Fisher, MD, MPH Arnold Milstein, MD, MPH Okemos, MI Director, The Dartmouth Institute Professor of Medicine, Director for Health Policy and Clinical of Clinical Excellence Research Practice Center, Stanford University Lebanon, NH Stanford, CA
WiFi: IHIFORUM Password: IHI29FORUM 53 Thank You to Our Sponsors
The Institute for Healthcare Improvement offers sincere thanks to our National Forum sponsors for their commitment to improvement in health care.
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54 2017 IHI National Forum #IHIForum Save the Date December 9–12, 2018
2018 IHI National Forum on Quality Improvement in Health Care
Believe it or not, the next amazing IHI National Forum on Quality Improvement in Health Care is less than a year away. Want to officially RSVP for the December 9–12, 2018, event held here in Orlando, FL? Sign up at Conference Information or online to get the lowest price possible: $899 for the General Conference!
Register at ihi.org/Forum Use code Forum18 (expires Jan. 12, 2018) December 9–12, 2018 Orlando, FL, USA
REGISTER TODAY • ihi.org/Forum Notes
56 2017 IHI National Forum #IHIForum IHI Open School
Online courses to build fundamental improvement and safety skills The IHI Open School provides training, tools, and a vibrant community that will help you and your team improve care.
Online Courses In the Field Maintenance Training for Professionals, Improvement Capability GME Faculty, and Residents QI 101: Introduction to Health Care Improvement of Certification QI 102: How to Improve with the Model (MOC) • 35+ continuing education credits for for Improvement nurses, pharmacists, and physicians Part 2 activity points QI 103: Testing and Measuring Changes with • MOC Part 2 Activity points for select PDSA Cycles available for select medical specialty boards medical specialty boards QI 104: Interpreting Data: Run Charts, Control Charts, and other Measurement Tools • The foundation for a common QI 105: Leading Quality Improvement improvement language among staff QI 201: Planning for Spread: From Local • A Dashboard to help monitor and Improvement to System–Wide Change design staff training and an Educator’s Triple Aim for Populations QI 202: Achieving Breakthrough Quality, Access, Toolkit with guidance and ready-made TA 101: Introduction to the Triple Aim and Affordability teaching materials for groups for Populations QI 301: Guide to the IHI Open School Quality • Cost-effective for groups and individuals. Improvement Practicum TA 102: Improving Health Equity TA 103: Quality, Cost, and Value in Health Care • Academic Medical Centers and Patient Safety Teaching Hospitals PS 101: Introduction to Patient Safety Leadership » Build an organization-wide Clinical PS 102: From Error to Harm L 101: Introduction to Health Care Leadership Learning Environment PS 103: Human Factors and Safety Graduate Medical Education » Access to 7 GME faculty courses PS 104: Teamwork and Communication in a GME 201: Why Engage Trainees in Quality Culture of Safety and Safety? PS 105: Responding to Adverse Events GME 202: A Guide to the Clinical Learning On Campus PS 201: Root Cause and Systems Analysis Environment Review (CLER) Program Training for Students and Professors PS 202: Building a Culture of Safety GME 203: The Faculty Role: Understanding & PS 203: Partnering to Heal: Teaming Up Against Modeling Fundamentals of • Free access to a growing catalog Healthcare-Associated Infections Quality & Safety of online courses PS 204: Preventing Pressure Ulcers GME 204: The Role of Didactic Learning in Quality Improvement • A Basic Certificate you can display Person- and Family-Centered Care GME 205: A Roadmap for Facilitating Experiential on your resume PFC 101: Introduction to Person- and Family- Learning in Quality Improvement • Assessment questions to test your Centered Care GME 206: Aligning Graduate Medical Education learning PFC 102: Dignity and Respect with Organizational Quality & • Coaching from IHI on a local PFC 103: Incorporating Minfulness into Safety Goals improvement project Clinical Practice GME 207: Faculty Advisor Guide to the IHI PFC 201: A Guide to Shadowing; Seeing Care Open School Quality through the Eyes of Patients and Families Improvement Practicum Professors, you can build these courses into PFC 202: Having the Conversation: Basic Skills for your curriculum and use the Dashboard and Conversations about End-of-Life Care Educator’s Toolkit.
Learn more at ihi.org/OpenSchool