Reach for The

THE MAGAZINE FOR HOTEL EXECUTIVES/ MARCH~APRIL 2015 $20 A SLICE OF LUXURY CAPTURE A LOST Selling a service, OPPORTUNITY not a commodity Accessible hotels attract new clientele

PLUS THE 2015 BUYER’S GUIDE

REACH FOR THE TOP HOW CAN MORE WOMEN SCALE THE CORPORATE LADDER? CANADIAN PUBLICATION MAIL PRODUCT SALES AGREEMENT #40063470 MAIL PRODUCT SALES AGREEMENT #40063470 CANADIAN PUBLICATION hoteliermagazine.com

Volume 27, Number 2 | March~April 2015 Contents

Features

10 UNLOCKING THE C-SUITE Female powerhouses chime in on the status of women and how to shatter the glass ceiling in hospitality By Helen Catellier

15 MAKING IT HAPPEN Is the hotel industry doing all it can to promote women executives? Katie Taylor, chair of the Board, Royal Bank of Canada, and former Scan to view president and CEO of luxury leader Four Seasons our website Hotels & Resorts, shares her views on the issue of gender diversity Interview by Rosanna Caira

19 SOLID UNION In today’s purchasing world, success is built on strong, long-term relationships — not price By Rebecca Harris

23 THE 2015 BUYER’S GUIDE|

23 CATEGORIES INDEX 29 COMPANY DIRECTORY 45 ASSOCIATIONS 47 INSTITUTIONS Departments 49 PUTTING THE “AH” IN SPA Hotel spas and wellness centres are cashing in on the growing desire for 2 EDITOR’S PAGE mind-body renewal By Jennifer Febbraro 3 CHECKING IN 60 HOTELIER: Nicholas Gandossi, 53 AT YOUR SERVICE Successful luxury-segment Opus Vancouver hoteliers sell an experience — not bricks and mortar By Iris Benaroia

56 ALL-INCLUSIVE HOSPITALITY Creating accessible ON THE COVER: (l to r) Betty Anne hotel guestrooms isn’t just the right thing to do, Latrace-Henderson, president, Airline Hotels it’s a good business decision, too By Laura Pratt Ltd.; Nancy Munzar Kelly, GM, The Hazelton Hotel; Anne Larcade, president and CEO, Sequel Hotels & Resorts; and Joumana

COVER ILLUSTRATION BY JAMES BENNETT COVER ILLUSTRATION Ghandour, GM, The Westin Edmonton

hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 1 EDITOR’S PAGE

WOMEN ON TOP n an age where diversity rules, change is a constant and more women are working than ever before, why is it still I MITCH KOSTUCH FOUNDER rare to see women leading hospitality firms Feb. 11, 1931 – Oct. 23, 2014 or hotels? (see story on p. 10) In fact, when covering industry events ROSANNA CAIRA | EDITOR & PUBLISHER [email protected] and conferences it astounds me to survey the landscape and continue to see only a BRIANNE BINELLI | MANAGING EDITOR [email protected] handful of women. In Toronto, for example, HELEN CATELLIER | ASSOCIATE EDITOR [email protected] there is only a sprinkling of females leading JACKIE SLOAT-SPENCER | SPECIAL PROJECTS EDITOR [email protected] hotels as GMs, and when you look at the FATIMA SIDDIQUIL | EDITORIAL INTERN top 50 hotels, there are even fewer repre- MARGARET MOORE | ART DIRECTOR sented in C-Suites and on corporate Boards. [email protected]

In this day and age, the painfully slow progress on this front is unaccept- DEREK RAE | MULTIMEDIA MANAGER able. Several hotel companies have been successful in moving the dial, [email protected] MEGAN O’BRIEN | DIGITAL CONTENT MANAGER but sadly, there’s just not enough of them. Perhaps women are not actively [email protected] COURTNEY JENKINS | GRAPHIC DESIGNER seeking out executive roles. And, if that’s the case, has anyone tried to [email protected]

figure out why or what can be done to remedy this? As Katie Taylor, chair BRENDA JAMES | SALES & MARKETING MANAGER of RBC’s Board, and former president and CEO of Four Seasons, told me [email protected] CHERYLL SAN JUAN | SALES & MARKETING ASSISTANT recently, “When you continue to do the same things over and over again [email protected] DANNA SMITH | SALES INTERN and nothing changes, then it’s time to say, ‘Oh well, what else can we do,’ and drive a different reality.” (see Q&A on p. 15) JIM KOSTUCH | DIRECTOR [email protected] But, statistics show more women are entering the hospitality industry CIRCULATION | PUBLICATION PARTNERS than ever before. They’re graduating from management programs, and [email protected] (905) 509-3511 they’re entering the industry in equal numbers to their male counterparts, but they don’t graduate into the upper echelon. DANIELA PRICOIU | ACCOUNTING MANAGER [email protected] Sure a handful might break through the glass ceiling, but they’re the TINA ALEXANDROU | OFFICE MANAGER exception and not the rule. The reality is many women land in sales, [email protected] public relations or human resources. There’s nothing wrong with that, but shouldn’t those positions also be stepping stones to higher growth, and ADVISORY BOARD: shouldn’t women in those departments be recognized and offered the same David McMillan, AXIS HOSPITALITY INTERNATIONAL; Bill Stone, CBRE; Anthony Cohen, CRESCENT HOTELS — GLOBAL opportunities to grow as men? EDGE INVESTMENTS; Charles Suddaby, CUSHMAN & At a time when more females are graduating from the nation’s law WAKEFIELD LTD. — HOSPITALITY & GAMING GROUP; Chris- tiane Germain, GROUPE GERMAIN HOSPITALITE; Ryan Murray, schools, more women doctors are practising medicine than ever before, HARBOUR HOUSE HOTEL — NIAGARA’S FINEST INNS; and an increasing number of women helm several male-centric industries Michael Haywood, THE HAYWOOD GROUP; Lyle Hall, HLT ADVISORY; Drew Coles, INNVEST REIT; Scott Allison, MARRIOTT such as tech, finance and automotive (IBM, Yahoo, Facebook, Hewlett HOTELS CANADA; David Larone, PKF CONSULTING; Geoffrey Packard and General Motors all have female leaders), why is the hospital- Allan, PROJECT CAPITAL MANAGEMENT HOTELS; Stephen Renard, RENARD INTERNATIONAL HOSPITALITY & SEARCH ity industry not equally hospitable to women? CONSULTANTS; Anne Larcade, SEQUEL HOTELS & RESORTS; Isn’t it time to dispense with the antiquated excuses of what’s truly David Whitaker, TOURISM TORONTO holding women back, and accept that women are talented enough, smart HOTELIER is published eight times a year by Kostuch Media enough and capable enough to juggle work and family? Ltd., 23 Lesmill Rd., Suite 101, Toronto, Ont., M3B 3P6, (416) 447-0888, Fax (416) 447-5333. All rights reserved. As with solving any problem, the first step is recognizing there’s a Subscription rates: Canada: $25 per year, single issue $4, U.S.A.: problem. Beyond that, it’s time for hospitality leaders to fully engage and $30 per year; all other countries $40 per year. Canadian Publication Mail Product Sales Agreement #40063470. Member commit to this dialogue. They need to remove the barriers that exist and of Canadian Circulations Audit Board, the American Business stop paying lip service to this issue. Anything less is a disservice to women. Media and Magazines Canada. We acknowledge the financial support of the Government of Canada through the Canadian Periodical Fund (CPF) for our publishing activities. ROSANNA CAIRA Printed in Canada on recycled stock. Editor and Publisher [email protected]

2 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com CTHE LATESTh INDUSTRY NEWSe FORc HOTEL EXECUTIVESk FROMin CANADA g AND AROUNDI nTHE WORLD TALENT POOL “Make sure you work for a great company so when they sell it, you get a great employer coming forward,” quipped Bill Pallett, SVP of People Resources at Toronto-based Delta Hotels & Resorts, during his presentation, on retaining and recruiting top talent, at the Hotel Association of Canada conference this past February. The pending transaction between Victoria-based BcIMC and Bethesda, Md.-based Marriott Interna- BRAND POWER tional will see more than 6,000 Delta Delta Hotels & Resorts prepares to fly the Marriott banner associates enter the Marriott family. BY HELEN CATELLIER “From the employee perspective, it gives them a world of opportunity,” said anadian snowbirds travelling south of the border could soon be booking Michael Beckley, SVP of Lodging Devel- their stay at a Delta, thanks to new synergies that will accompany a opment for Marriott Hotels of Canada, Cpending ownership change at the hotel brand. based in Mississauga, Ont. “We have Bethesda, Md.-based Marriott International recently signed a definitive agree- 4,100 hotels in 79 countries, so the ment to acquire the Delta Hotels & Resorts brand and management and franchise potential for growth from the employee business from a subsidiary of Victoria-based BcIMC for $168 million. “As we are perspective is dramatically different.” a global institutional investor, we routinely review our investments,” reads an emailed statement from the company. “Current market conditions, combined with the successful repositioning of the Delta brand, has led BcIMC to conclude it is an appropriate time to realize the value of our investments in Delta.” Under the terms of the agreement, BcIMC affiliates will retain ownership of 13 Delta hotels (and one under development) and will sign new 30-year management contracts with Marriott. Third parties own the other 25 Delta properties, including 15 managed and 10 franchised. When the transaction closes (possibly in April) Marriott will become the largest full-service hotel company in Canada with more than 120 hotels and 27,000 rooms. CAN’T BUILD? The transaction will introduce Marriott to new markets and capitalize on THEN BUY Delta’s broad customer base. Case in point: the brand has about 94-per-cent “There are barriers to entry in getting Canadian loyalty, according to Michael Beckley, SVP of Lodging Develop- big full-service hotels built, not the ment for Mississauga, Ont.-based Marriott Hotels of Canada. And he wants to least of which is cost,” said Michael capitalize on this allegiance and open units south of the border, since Canadians Beckley, SVP of Lodging Development book 20-million room nights in the U.S. annually. for Mississauga, Ont.-based Marriott But, there’s more to the equation than that. Although there are ample oppor- Hotels of Canada. “But there are other tunities to convert existing product in Canada, Delta could expand beyond barriers to entry as well. There are North America, too. “We’ve got our presidents in Asia-Pacific, Middle East, about 18 locations that we’re not in from Africa, Europe, Caribbean and Latin America looking at that opportunity as we the Marriott family perspective.” The speak, and we’ll do so over the next 12 to 24 months,” Beckley explained. pending transaction to acquire Toron- In addition to the growth benefits, the agreement will also create operational to’s Delta Hotels & Resorts will bring synergies for owners and franchisees. Delta will be integrated into Marriott’s Marriott into the lucrative Whistler, B.C. systems, sales engines, marriott.com and the Marriott Rewards loyalty program, which has 49-million members. “Delta guests will become our guests, not just in market, a location that offers little to no Canada but globally,” Beckley noted. opportunity for new construction. hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 3 NOT BUSINESS AS USUAL AT HAC CONFERENCE

Hotel industry insiders converged at the Hilton Toronto Hotel last month for the Hotel Association of Canada’s (HAC) annual conference, which examined the challenges in the economy and offered tools for future success. Philippe Gadbois (pictured), chair at the Ottawa-based HAC and SVP of Operations for Montreal-based Atlific Hotels & Resorts, made the opening remarks, emphasizing it’s not necessarily business as usual. He explained that the slowing economy as well as dropping loonie and oil prices may keep Canadians close to home. However, there is a silver lining. “We all know a dollar is a dollar to an American, but history also shows when the dollar gets into the 75- to 80-cent territory Americans start taking note and start travelling to Canada,” he said. MASTER MULTITASKER Gadbois offered an industry overview with some stats from PKF. He reported total overnight visits nationally are expected to grow between 1.8 to 2.7 per cent in 2015 and occupied room-night demand is expected Ross Meredith, GM of the Westin to increase by 2.0 to 2.5 per cent per annum within the 2015 to 2018 Ottawa, is stepping towards better health period. He also revealed that, after posting sub 1.0-per-cent growth from on his new Lifespan Treadmill Desk. It’s 2012 to 2014, supply is expected to increase by 1.5 to 2.0 per cent per part of his commitment to working well annum between 2015 and 2018. “Overall, with demand outpacing supply, in 2015.

the net result should be improvement in both occupancy and average TOP LEFT PHOTOGRAPH BY PATTY WATTEYNE, OF TOURISM TORONTO BOTTOM RIGHT PHOTOGRAPH COURTESY rate,” Gadbois said. So, what’s the bottom line? “Adjusted NOI on a per-available room basis can be projected to improve across all regions in CONVERGING Canada, including growth of 36 per cent in Central Canada, 34 per cent IN THE T DOT in Atlantic Canada and 29 per cent in Western Canada over the period between 2014 and 2019. As we look beyond 2015 there will be overall growth,” he said. — Helen Catellier Toronto’s convention sector is driving a record number of future hotel room RARE BREEDS bookings. According to Tourism Toron- to, 665 future meetings were confirmed in 2014. They are expected to bring Travellers now have a gateway to 463,400 attendees to the Toronto region, the ultimate destinations inspired generating more than 640,000 hotel by nature. The Washington, D.C.- room nights. In 2014, meetings and based National Geographic Society conventions injected more than $550 has launched Unique Lodges of million into the local economy. the World, a network of 24 distinct properties across six continents, which have been selected for their guest experience and commitment to protecting the local culture and ecosystem. “The National Geographic brand is universally recognized for its commitment to exploring and protecting the planet, so we are uniquely positioned to unite and promote these exceptional properties and to set a new standard for tourism,” said Lynn Cutter, National Geographic’s EVP for Travel. “These lodges share the society’s vision of preserving the planet for future generations, and they demonstrate that sustainability and a world-class guest experience can go hand-in-hand.” Canada’s Fogo Island Inn, located off the coast of Newfoundland, and Nimmo Bay Wilderness Resort (pictured), in the middle of B.C.’s Great Bear Rainforest, are two of the collection’s charter members.

4 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com Works with iPhone 6 & iPhone 6 Plus USB Charging for virtually all smartphones and earlier Apple generations

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iHome and Reson8 are registered trademarks of SDI Technologies, Inc. Lightning is a trademark of Apple Inc. iPad, iPhone, and iPod are trademarks of Apple Inc., registered in the U.S. and other countries. Bluetooth is a registered trademark of Bluetooth SIG, Inc. Bedtime Beats is a trademark of Smash Arts, LLC. All other marks are trademarks of their respective owners. amount. The portfolio comprises the by Easton’s Group of Hotels, based InBrief recently opened 171-room Courtyard in Markham…The 126-suite Towne- and the 157-room Residence Inn by Place Suites by Marriott in London, Marriott…Mississauga, Ont.-based Ont. is open. Amenities include fully The Markham, Ont.-based Gupta Manga Hotels has purchased the equipped kitchens, flat-screen TVs, Group/Easton’s Group has acquired 170-room Fairfield Inn and Suites complimentary wireless Internet and a 3.2-acre site in North Toronto. Toronto Airport. Manga Hotels continental breakfast…The Shangri- The 266-space parking lot will be currently operates 12 hotels under La Hotel Toronto has been given the transformed into a $300-million, various brands in Canada and the AAA/CAA Five-Diamond rating. 500,000-sq.-ft. mixed-use develop- U.S.…The Park Hyatt Toronto has Amenities include in-room iPads ment, which will feature a four-star been purchased by Toronto-based and 24-hour concierge service… hotel, luxury office condominiums Oxford Properties Group for an Zita Cobb, innkeeper of the Fogo and retail space…Fortis Inc., based undisclosed amount. The 346-room Island Inn and president of Shorefast in St. John’s, N.L., is selling its property will continue to be managed Foundation on Fogo Island, N.L., will properties division, which includes by an affiliate of Hyatt Hotels receive a 2015 Honourary Fellowship 23 hotels in eight provinces…Chica- Corporation, based in Chicago…The from the Ottawa-based Royal Archi- go-based Hyatt Hotels Corporation 23-room Abigail’s Hotel in Victoria tectural Institute of Canada. The has introduced Hyatt Centric, a new is on the market for $5.19 million. honour recognizes individuals who full-service lifestyle brand connect- The inn has received TripAdvi- employ design for social change. ing guests with the best of what the sor’s Travellers’ Choice awards destination has to offer…Denham, for being among the top hotels for U.K.-based InterContinental Hotels romance, small hotels and service… People Group has acquired San Francisco, A combined 112-suite TownePlace Calif.-based Kimpton Hotels & Suites and 187-room Courtyard by Restaurants Group for US$430 Marriott in Markham, Ont. are open million…The Calgary Airport for business. The properties share the Marriott portfolio has been sold to same entrance, check-in, elevators, Saskatoon-based J.A.R. & Sons pool and fitness centre and 10,000 sq. Enterprises Ltd. for an undisclosed ft. of meeting space. They are owned Mitch Kostuch Gene Conklin Mitch Kostuch, Kostuch Media’s late founder, will be honoured with a Lifetime Achievement Award (posthumously) at the Ontario Compact system Hostelry Institute’s Gold Awards dinner, to be held April 23 at the that deliver big results. Four Seasons Hotel in Toronto… Frits van Paasschen has resigned as CEO, president and director of Stamford, Conn.-based Starwood Hotels and Resorts. Adam Aron, a Starwood director since 2006, will assume the role of interim CEO… Paul Baxter has been appointed GM of the TownePlace Suites by Marri- ott in London, Ont. He previously served as GM at Tunnel Mountain Resort in Banff, Alta….Aaron Jaglo- Miele‘s assortment of professional laundry equipment provide the vitz, former GM of the Days Inn best result, yet maximize consumption and space efficiency. London South in Ontario, is the new GM of the Quality Suites London… • Washer-extractors and tumble dryers, 6.5 kg load capacity and up. • Complete wash and dry cycle time only 85 minutes. Gene Conklin is the new regional • Side-by-side or stacked to use less that 4.5 sf. VP of Development, Western Region • New PM 1210 flatwork ironer offering high volume throughput in a compact footprint. of the U.S. and Canada, for Coral • Exclusive product features for exceptional ergonomics, simple control and a perfect finish. Springs, Fla.-based Vantage Hospi- tality Group. He was previously Info: 1-888-325-3957 regional director of North American www.mieleprofessional.ca

6 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com

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Development for Best Western International, based in Phoenix, Ariz….Angelina Malik has been promoted from regional director of Sales and Marketing to VP of Sales and Marketing, overseeing the hotel portfolio at Toronto-based Palm Holdings Inc….Scott Richer has been appointed regional VP of Development in Canada for Chicago-based Hyatt Hotels & Resorts. He was most recently executive director of Development for Toronto-based Delta Hotels & Resorts. Richer will be based in Toronto…Philippe Gadbois, SVP of Operations at Montreal-based Atlific Hotels, has been re-elected chair of the Board of Direc- tors at Ottawa’s Hotel Association of Canada…Anthony Mangano has been appointed chairman of the Board for the International Hotel, Motel & Restaurant Show taking place from Nov. 7 to 10 in New York City…The new Board of Directors for Skål International Edmonton include Thomas Barknowitz, Judy Bunkall, Karen Chalmers, Paul Durand, Jim Engel, Lindsay Henderson, Ike Janacek, Carla Lemaire, Beth Mossop, Karen Naylor and Jim Wirun…Christopher J. Nassetta, president and CEO of McLean, Va.-based Hilton Worldwide, is the recipient of the McLean, Va.-based Hospitality Sales & Marketing Association International’s Albert E. Koehl Award for Lifetime Achievement in Hospitality Marketing.

OBITUARY Thomas F. Powers died Jan. 11 after a four-year battle with cancer. Born in Fargo, N.D., Powers was the director of the Hotel School at the University of Guelph in Ontario and authored the textbook, Introduction to Management in the Hospitality Industry, now in its 10th edition. THE NEW STANDARD SupplySide IN HOSPITALITY BEDDING The world’s largest bedding manufacturer is Booking.com has launched the Booking Now mobile app, transforming hospitality bedding. Now you can which showcases more than 580,000 properties world- choose from the industry’s widest range of wide…Expedia.ca has introduced Expedia+, a rewards brands to create the right guest experience. Get program, which allows travellers to earn points when better service from the provider who operates booking any of the 400 airlines, 365,000 hotels world- more global facilities than any competitor. And wide and other travel services…Maestro PMS, based depend on exceptional durability at every price in Markham, Ont. has launched new web-development point. It all adds up to greater choice, services to increase independent operators’ online presence farther reach and higher value. and boost revenue. Services include website creation, content development and package-promotion pages to drive sales…Mississauga, Ont.-based Monte Carlo Inns Learn more about our exciting new line! has selected India-based Rate Tiger Corp. to monitor tempursealyhospitality.com | 866.251.6471 competitor rate movements and maintain rate parity for all its properties…Garner, N.C.-based Butterball Foodser- vice has introduced three new Just Perfect Handcrafted turkey products. The All Natural Oven Roasted Turkey Breast, All Natural Browned in Oil Turkey Breast and the Petite Roast and Serve Turkey Breast are ideal for carving applications, entrées and sandwiches.

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WOMEN IN HOSPITALITY

UNLOCKING THE -SUITE

FEMALE POWERHOUSES CHIME IN ON THE STATUS OF WOMEN ANDC HOW TO SHATTER THE GLASS CEILING IN HOSPITALITY

BY HELEN CATELLIER / ILLLUSTRATION BY JAMES BENNETT

“REAL CHANGE WILL COME WHEN POWERFUL WOMEN ARE LESS OF AN EXCEPTION,” wrote Sheryl Sandberg, COO of Facebook, in Lean In: Women, Work, and the Will to Lead, which examines why women’s voices are REACH FOR THE TOP: not being heard in business and government. Data (l to r) Betty Anne Latrace- indicates it’s because women are under-represented Henderson, president, Airline Hotels Ltd.; at the highest decision-making levels. Nancy Munzar Kelly, According to Statistics Canada, women comprise GM, The Hazelton Hotel; 59 per cent of university graduates and more Anne Larcade, president than one-third (34.5 per cent) of MBA graduates and CEO, Sequel Hotels However, they hold only 13.1 per cent of seats on & Resorts; and Joumana Canadian Boards of Directors, based on results from Ghandour, GM, The the “2013 Women on Boards Survey” conducted by Westin Edmonton

10 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com

GMI Ratings in New York City. leadership identity development of minority when she travels outside There are many theories for a company’s entire population of her immediate corporate environ- this imbalance, including factors women,” maintains Larcade. “The ment to national or international surrounding family and childrear- resulting under-representation of industry events, particularly in her ing. Joumana Ghandour, GM of women in top positions reinforces early days as a GM. She was once The Westin Edmonton, a Starwood entrenched beliefs, prompts and called “sweetie” and has had to hotel, says some of her associates supports men’s bids for leadership initiate handshakes with men. being groomed through succession and maintains the status quo.” Even Betty Anne Latrace- planning may not want to relocate Stephen Renard, president of Henderson, who’s been president of or may find a GM’s work hours Renard International Hospitality Saskatoon-based Airline Hotels for extensive and difficult to balance if Search Consultants in Toronto, the last 15 years, sometimes doesn’t they have a young family. “Execu- agrees a bias exists among men. feel heard by the men on her Board. tive roles are demanding, with 24-7 “Most men over 50 have it,” he says. “We’ve got [an] amazing Board, needs and travel, and [women] “But most men under 50, no. So but they’re male,” she quips. “To are predominantly faced with the how do we stop it? Women [must this day, I can sit in a meeting, say decision of having to sacrifice time prove] how good they are in senior something that gets washed over, with family if they choose these roles and the bias disappears.” and five minutes later one of the roles,” adds Anne Larcade, presi- The advancement of female men directors will say exactly the dent and CEO of Sequel Hotels & talent is a core value at Stamford, same thing, but in a few different Resorts in Huntsville, Ont. Conn.-based Starwood Hotels & words, and it’ll be listened to.” Outside of personal choice, Resorts. Five of the seven execu- Entrenched gender stereotypes however, prejudices do prevail. tives on Ghandour’s team, includ- about what makes an effective “Biases may come into play for ing her director of Finance, director leader are major hurdles for women women who have young families, of HR and director of Sales & seeking senior jobs. “In most societ- especially at higher levels,” says Marketing, are women, and her ies, masculinity and leadership are Nancy Munzar Kelly, GM of SVP Operations, West, to whom closely linked,” notes Larcade. “The The Hazelton Hotel in Toronto, she reports, is also female. ideal leader, like the ideal man, is whose senior management team “Initiatives to advance female decisive, assertive and independent. is nearly evenly split between men leadership at all levels in the In contrast, women are expected to and women. “Since the primary company is a key component of be nice, [nurturing] and unselfish…. caregiver is still often the woman, our overall business strategy,” Women who excel in traditionally some employers may think they says Trevor Bracher, area direc- male domains are viewed as compe- don’t have as much flexibility tor of HR, Eastern Canada for tent but less likable than their male or time.” Starwood. “Programs such as counterparts, [and] behaviours that But regardless of biology or Leading Starwood, our in-depth suggest self-confidence or assertive- personal choice, it’s difficult for talent profile and review process, ness in men often appear arrogant women to crack the old-boys Reaching Our Potential mentorship or abrasive in women. Meanwhile, network. “Human tendency is to program and management trainee women in positions of authority gravitate to people like oneself, initiatives help ensure we advance who enact a conventionally which leads powerful men to spon- and grow female talent. This talent feminine style may be liked but sor and advocate for other men helps ensure we’re meeting and not respected; they are deemed too when leadership opportunities arise. exceeding the needs of our female emotional to make tough decisions [But] despite a lack of discrimina- guests, clients and customers.” and too soft to be strong leaders.” tory intent, subtle forms of work- But even with so many women The “glass-wall” phenomenon is place gender bias can obstruct the around, Ghandour has felt like a another roadblock to top management. Women reach high-level roles in segments such as HR, PR, marketing and finance, but this experience isn’t sufficiently diverse EXECUTIVE ROLES ARE DEMANDING, WITH and doesn’t expose women to differ- 24-7 NEEDS AND TRAVEL, AND [WOMEN] ent company departments. “Our “ business is a business you have to ARE PREDOMINANTLY FACED WITH THE learn from the ground up,” says DECISION OF HAVING TO SACRIFICE TIME Munzar Kelly who thinks the indus- WITH FAMILY IF THEY CHOOSE THESE ROLES try is moving in the right direction. “Regardless of how you start, to have a successful career in hospital- 12 ”MARCH/APRIL 2015 HOTELIER hoteliermagazine.com ity you have to learn every level of the operation. If women travel and work in different hotels and [WOMEN] OFTEN LOSE OUT IN BUSINESS, markets all over the world, that can BECAUSE THEY ARE NOT SELFISH ENOUGH. be extremely beneficial in moving “ up the corporate ladder and obtain- MEN NEED TO IDENTIFY THIS CHALLENGE ing a successful career.” AND DISPARITY AND SPEAK UP ON Several hotel companies have BEHALF OF WOMEN defined manifestos to attract and retain a diverse workforce, including Bethesda, Md.-based Marri- ott International. The Marriott Women’s Leadership Development lead divisions worth more than learned early on how to give away Initiative, founded in 1999, has ”US$100 million annually. responsibility. “Women need to led to the growth of females in Numbers speak volumes. Research understand they don’t have to decision-making positions. And confirms women are effective be everything,” she explains. “As it’s proven fruitful. Globally, leaders and their organizations are females we want everybody to women comprise almost 60 per lucrative investments for share- succeed, [but] in doing so we take cent of management positions holders. According to results from away the other person’s ability to and more than nine women the New York City-based Catalyst prove themselves.” report “The Bottom Line: Corpo- In addition, Larcade emphasizes rate Performance and Women’s that women must put themselves Representation on Boards” forward for leadership roles, ask BLUEPRINT FOR CHANGE published in 2011, Fortune 500 why they are not being considered companies with the most women in final selection and negotiate Inadequate executive-level com- directors outperformed those with work arrangements that align their mitment to gender diversity and a the least with a 16 per cent return personal commitments with their largely male leadership network that tends to select candidates like on sales; and companies with the performance requirements. themselves are among the reasons most women directors outperformed All in all, women must arm Canada’s Economic Action Plan 2012 those with the least with a 26 per themselves with the right tools was developed. An advisory council, cent return on invested capital. for the job, advises Renard. “The comprising leaders from both the So if the numbers add up, how more education you have the public and private sectors, developed can we better utilize female talent? better off you’re going to be,” the recommendations for increasing the Ironically, it can start with men. consultant says. “Be honourable, number of women on Boards. In June “It’s important for women to have work hard and show that you’re 2014, the council released “Good for mentors,” notes Munzar Kelly. “The passionate about your job, and Business: A Plan to Promote More mentor doesn’t need to be another people will notice.” Women on Canadian Boards.” female, just a support mechanism But an overall culture shift is Some key recommendations: to encourage success.” Larcade necessary for meaningful change. Women should hold 30 per cent of concurs: “In many ways men are In that vein, Canadian organiza- Board seats by 2019, with gender self-serving in their approach and tions can affirm their commitment balance as the longer-term goal consider their needs first. Women to gender diversity by signing the on the other hand are reared [to Catalyst Accord (catalyst.org), a A “comply-or-explain” approach to put] themselves last and the needs pledge to increase the percentage enforcement should be implemented of others first; they often lose of women on their Boards of Direc- out in business, because they are tors to 25 per cent by 2017. Air Gender balance should be identified not selfish enough. Men need to Canada, Desjardins, RBC, Telus as a priority through policies, human identify this challenge and disparity and WestJet are among the 28 resources and Board committees and speak up on behalf of women Canadian signatories. Though no Nomination committees and recruit- seeking senior level roles.” hospitality company had taken the ing firms should present qualified Murray Gottschlich, former CEO pledge at press time, they would female and male candidates for and COO of Airline Hotels, was a clearly be in good company. u consideration mentor to Latrace-Henderson. He modelled how to listen to people, Shareholders should be educated finding their strengths and advis- Have a Twissue? Let us know your thoughts about the increased profitability of ing them how to enhance their and where you stand on gender equality. gender-balanced Boards careers. Latrace-Henderson also Tweet us @Hoteliermag. hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 13 STEP INSIDE DESIGN

THE ULTIMATE CONNECTOR TO THE HOSPITALITY DESIGN INDUSTRY

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MAKING IT HAPPEN Is the hotel industry doing all it can to promote women executives? Katie Taylor, chair of the Board, Royal Bank of Canada and former president and CEO of luxury leader Four Seasons Hotels & Resorts, shares her views on the issue of gender diversity

INTERVIEW BY ROSANNA CAIRA

ROSANNA CAIRA: Why are there so few women executives in the hotel industry today?

KATIE TAYLOR: The hotel industry, like every industry, began as a man’s business. Women have made some great gains. If you look at the graduation rates in schools and in hotel programs, women are graduating from hotel training in equal numbers as men; they are being taken into the managerial ranks. And then the real heavy lifting starts. There are a few things: there’s the reality of the uneven work hours. Some of my female friends who have been GMs say perception is quite overblown. In truth, a female GM manages fine and the uncon- trollable part of it, they would estimate, is the same as it would be if they were a big senior executive in another industry. It does strike me that hospitality might be a bit more fragmented as an industry than others. The geographic spread of the business is also something to consider. In my time in the luxury business, mobility was a big part

PHOTOGRAPHY BY JEFF KIRK of the next promotion.

hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 15 RC: Do you think the hotel industry that would serve different custom- is flexible enough to attract women? ers…. I didn’t ever feel [discrimi- nation] overtly; it may have been WHEN YOU KT: That goes a little bit to the struc- happening behind the scenes, but it “CONTINUE ture of the workplace and whether was not something that I physically TO DO THE more could be done to create work felt. Back then, there was no replace- SAME THINGS structure that is more conducive to ment for me. When people would say OVER AND working and having a family. Men of ‘We can’t send a woman to do that,’ a certain generation have that same [the founder, Isadore Sharp] would OVER AGAIN, challenge. So solving this in the hotel say, ‘Well we don’t have anyone AND NOTHING [industry] is important to not only else.’ Necessity was the mother of CHANGES, THEN women, but men, as they seek more invention, particularly because we IT’S TIME TO SAY time with family. In sales organiza- were global. But one of the nice ‘OH WELL, WHAT tions, they figured out how to job things was that I was helping [facili- share clients; are there those sorts of tate] transactions around the world, ELSE CAN WE DO things that could be done in other and you would think there would be THEN,’ AND SEE roles within the hotel? I don’t know, more push back, not less. But there IF WE CAN DRIVE having never run a hotel. But it does was no push back at all, not even A DIFFERENT strike me that when you continue globally. You look at Saudi Arabia’s REALITY to do the same things over and over Prince Alwaleed (Four Seasons’ again, and nothing changes, then it’s part owner) in a very traditional time to say ‘Oh well, what else can country, but he is a great promoter of we do then,’ and see if we can drive a women. I would say the same of my different reality. colleagues from around the world…. One common denominator I’ve They were all very respectful, got the ”RC: When you look at other fields, seen in organizations, where the job done. like banking as an example, there agenda of gender and non-gender are a lot of women in the executive diversity is really vibrant and it RC: How should the hotel rank. Even in the car industry, works, is that [progress] comes from industry address the problem General Motors has a woman leader. the leadership of CEOs. You can of pay inequities? organize lots of people around it, but KT: I was talking to somebody about the leadership of it is truly at the top KT: It goes back to the rigour and women leadership and the ques- of the house, and that means leaders discipline of your internal processes. tion came up. When you think are focused on it, are driving change, It should be very clear what the about Ursula Burns at Xerox, Ginni and are interested in it. scope of the job is and what you Rometty at IBM, Marissa Mayer should be paying someone to do at Yahoo and then Meg Whitman RC: When you joined Four Seasons it going forward. There’s always at Hewlett-Packard, and of course in 1989, did you face challenges as a pressure in organizations around Sheryl Sandberg at Facebook — woman in a man’s field? labour costs, and they are particu- right there the concentration of larly acute in the hotel industry, but female leadership in that one indus- KT: I wasn’t the first woman vice- that’s no excuse for driving inequi- try at the very top is certainly out president at Four Seasons — that ties in a business. of proportion to what you would was Susan Helstab. I was the second. find in other industries. It probably I was the first woman to join the RC: How did you juggle a behooves all of us to go back and executive committee in my role as career and a family, especially ask, what made that happen? What general counsel. The company was all given your heavy travel schedule? did they do differently? What did male at the top other than me: hotel they change to make this happen? ownership, the investment side of the KT: What I always say to people The financial services in Canada are business, and the operations side of about life and work is that the only way ahead, relative to what we see the business was predominantly male, thing you can expect is life/work in other industries. But they’ve been even back then. I tried to understand imbalance. You will spend your at it for a lot of time. Employment the businesses that my male counter- entire career and life juggling various equity was introduced federally way parts were running. I tried to see how things, trying to figure out what back in the ’70s, so that was a focus I could be helpful, building alliances choices you are planning to make in really early on by management in with different people across the order to create that appearance of those organizations. We’re going to company and really trying to learn balance. The choices are intensely have to work at it. how the business operated on a level personal. There is no recipe: you

16 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com [can’t] choose these four things and were otherwise distracted. When I was promotes women? things are going to be great. Life not travelling, I’d always drive them changes every day, and so you have to school in the morning, so I had to KT: People are attracted to careers to come to your career with the full influence people in the office not to where a few things happen. They understanding that you are going start meetings at 7 a.m. or until 7:30 want to know they’re going to to have to make choices every day a.m., because I couldn’t be there. I have a fulfilled career with lots of about how that all fits together. could be there at 8 a.m. or 8:30 a.m. opportunities for advancement and I encourage people to think about but not earlier. personal fulfillment. They want to be it because if you say ‘I’m just going When I was in Toronto, I had to compensated fairly. Generally, every- to do it this way’ and off you go, the [host] hotel owners and managers, but one wants to work in an environ- likelihood of that sustaining itself for when the kids were young, I had to be ment that embraces diversity and a lifetime is highly unlikely. home to put them to bed. So I could inclusion. It’s not enough to count The idea of mentally, physically and stay for dinner but might not stay the number of non-gender diverse emotionally being agile enough to beyond that…. That created a routine employees. It’s really about harness- take into account different pressures for me where they knew they could ing the value of thought-diversity at different times, and figure out the count on me in the morning and they that comes with those people and balance that works for you, is very could count on me at night.… It was making everyone feel that they’re difficult. consistency. empowered to make a contribution Lucky for me, my husband was Now, remember that’s life in a to the business. It’s like every high- advanced in his career and very corporate environment; it’s more performing culture. supportive of mine. We had a great difficult with all the moving parts in partnership where he was there as a hotel. You have to make different RC: Should diversity be legislated? much as possible. But there were choices. That’s why I say my choices many times neither of us could be aren’t the right choices because KT: I do believe that dialogue and there, and so [we had] caregivers for [when] you transport them to another transparency are great change the children. office, to a hotel, to a restaurant, all of agents. It causes people to sit around There were lots of sacrifices, lots of a sudden they don’t fit right. You’ve and talk about the whys and why personal tricks: I kept my computer got to create your own recipe. nots. It forces a transparency and in a different room so [my children] dialogue and encourages people to wouldn’t see me working when I was RC: How should the hotel re-evaluate their approaches. There at home. I would go to it when they industry change the way it are a lot of European countries that

EVERYONE “WANTS TO WORK IN AN ENVIRONMENT THAT EMBRACES DIVERSITY AND INCLUSION. IT’S NOT ENOUGH TO COUNT THE NUMBER OF NON-GENDER DIVERSE EMPLOYEES hoteliermagazine.com ”MARCH/APRIL 2015 HOTELIER 17 have legislated diversity, but it’s have to be individually responsible RC: What strengths do women the dialogue around it that is the for getting that right for our career. bring to the table? most important. The whole diver- We can’t wait for somebody else to sity agenda is really incredible for a figure it out for us. KT: We’re all going to be better off country like Canada. If we are going when diversity and inclusion drive to reach this country’s full potential, RC: Why don’t women network the thought-diversity in our decision- it has to be because everybody is as well as men? making, and women can help to do making a contribution at a very high that because they bring a different way level — newcomers and people who KT: It’s the list of priorities, and of thinking, generally speaking. Bring- have been here for many genera- where does this one fit? Maybe we ing more thought-power to the table tions. But getting to that level takes need to put it higher on the list. makes sense. discussion. I’m in favour of asking When we stack it up against visit- The other thing that is clear about people to explain their approaches ing a sick mom or attending a piano the hotel industry is that 70 to 80 per to gender and non-gender diversity recital or whatever else we may have cent of purchasing decisions in travel in their organizations: how they that week, it might be pushed down, are made by women. If that, in fact, is think about it, what processes they because we don’t directly relate it the case, particularly in the leisure side have in place, or if they have none, to an investment in our careers. We of the business, they are the most vocal to then explain why that’s good. The don’t call it work. customers, the people that make the dialogue is a huge leap. If we’re going to order our lives decision, the people who communicate like guys we need to reorder some the satisfaction. Making sure you have RC: Do women have enough of our other priorities. That’s what employees who understand how those role models, and do they I said around conscious choices. It people will react is very important. network effectively? is a conscious choice not to invest in that game of golf. But you’ve got RC: What’s your advice for women KT: There is evidence, my own to do something else to make up for who want to enter the sector at anecdotal, to show that women the fact that you didn’t invest in the GM or executive level? don’t network to the same extent your career that way. So what do you as men. I’m not sure what drives it. replace it with? Active management KT: Get on with it. There’s much They might be less inclined to it, but of career development and constant made about all of the obstacles for the order of priorities they give to learning and constant relationship people in different businesses, and it’s networking is too far down the list. I building is personal. true. But now it’s our job to get over always thought time spent network- them and figure out how to either ing with other men and other women RC: How do you make push them aside or surmount them is an investment in your career, in tough decisions? or overcome them in a way that your knowledge, in your relationships, allows us to grow. It may be different in your understanding of how another KT: [I’m a] very open, very transpar- obstacles in the hotel business than person is thinking. It’s not a nothing; ent, collaborative leader. Sometimes in the tech business or telecom biz. it’s a very valuable something. it’s a strength overused; you can Who knows? It’s trite to say there are The mentoring piece is better. collaborate too much. My tendency obstacles in every industry in some There are more overt programs was to default to communicate, form or another. Part of the power of around mentoring. I had lots of communicate, communicate. It’s not leadership comes from the experience mentors. Everybody needs one early about talking a lot about whatever of getting over those elegantly, with in their career. More women are it is you’re facing. It’s about commu- a strong sense of purpose in a way doing more of it for other women nicating with the right people. It’s that builds learning. I don’t think we leaders. More men are doing more strategic around timing. There’s no can start from a premise that says ‘I of it for women and men leaders. substitute in leadership for employ- can have everything in my life. Can I It’s becoming more important to ees feeling like they know what the have it all?’ No, you can’t have it all, everyone that the experience be leader is thinking. It’s a powerful but you can have your all. Sit down transferred. The more overt it is, the motivator for people, because they and figure out what you want. If you better off everybody is…. Sometimes think they know what’s going on. want to be a top hotel GM, then put a company will give women mentors, It puts control even in the hands that on the list. If you want to be a and it’s really important for the of the most junior people in terms mother or a sister or a caregiver, put women to make sure [it’s] the right of how they think the future might that on the list, and figure out how to fit, because it is so critical. If it’s not unfold. Communication and messag- manage them together as opposed to the right person, if it’s not the right ing is always going to be a big help setting them as mutually exclusive. chemistry, you spend a lot of time and to the alignment and inspiration It comes back to conscious choices don’t get a lot of great benefit. We behind the mission of the business. every day. u

18 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com THE 2015 BUYER’S GUIDE SOLID UNION

IN TODAY’S PURCHASING WORLD, SUCCESS IS BUILT ON STRONG, LONG-TERM RELATIONSHIPS — NOT PRICE

BY REBECCA HARRIS IMAGE FROM DREAMSTIME.COM

hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 19 f I’m successful, then they’re Mubashar Shahab, executive direc- takers, HD Supply puts a strong successful.” That’s how Paul tor and head of Global Procure- emphasis on offering solutions to Gardian, executive direc- ment at Toronto-based FRHI clients in audits, procurement and tor of Brand Operations at Hotels & Resorts, has also seen more. Sales executives, for example, Toronto-based Delta Hotels the shift towards building relation- will do walk-throughs with the GM & Resorts, summarizes ships that bring value to both sides. or head of maintenance at a property the guiding notion behind What’s driving the movement, and point out what can be improved today’s buyer-supplier relationship. he notes, is globalization and or do lighting and water audits with IIt’s a point that illustrates a major today’s increasingly competitive the help of its vendors to improve shift in the dynamic between hotel and complex marketplace. “The hotel efficiencies. operators and suppliers: effective new reality of procurement is focused Another value-added service relationships are built on partnerships, on the right cost, quality, delivery, is HD Supply’s Renovation, Brand not price. “In the old days, it was, ‘It’s flexibility and strategic sourcing,” Conversion, New Build and Project a good price, we’ve signed the deal, Shahab explains. “All of this creates Management team, which acts like now you [the reps] go out and sell a greater need to emphasize mutually a procurement company. The team it — I have to move on to something beneficial collaboration.” helps hotels negotiate better pricing else,’” says Gardian. “Today, it’s Hotel operators and suppliers alike for product, orders goods and stores a partnership. Our job is to equally agree that forging strong, long-term them in warehouses, delivering make the program successful.” relationships is critical to success. But them as required for a renovation, like any relationship, it takes work. brand conversion or new build. “[It’s SOURCING TIPS “All relationships require effort to important to] go above and beyond TO BANK ON maintain, and they must be mutually just supplying a product and being What are hotel companies looking for in a beneficial and not one-sided,” adds transactional,” says Campisi. “[Hotel supplier? Steve Gupta, president and CEO Shahab. “Just like any other relation- operators] can go online and do that of Markham, Ont.-based Easton’s Group of ship, one must be open, honest, — that’s easy. But you have to really Hotels, says service, pricing and quality are and willing to share and learn from build a relationship and bring value- all important. “We look at every angle,” he each other.” added services.” says. “You may buy a chemical because it’s Steve Gupta, president and CEO For distribution companies, deliver- cheaper, but if it doesn’t do the same job, it of Markham, Ont.-based Easton’s ing product is now just table stakes, may cost you double.” Group of Hotels, says in order for a says Scott Messenger, national Gupta says his company tries to give buyer-supplier relationship to work, account manager, Accommodations, special consideration to local vendors. “We both parties have to deliver. “They at Mississauga, Ont.-based Unisource Don’t miss this like to help [them] out. But they have to be respect that we are buying the product Canada Inc., a Veritiv Company. competitive. We can’t afford to pay them from them, and we respect that they “That is the starting point, but you’ve spring’s featured more for the same product that we can buy are our partner and [we do things got to bring extra services to the Icon & Innovator from a large company.” like] pay them on time,” he says. table,” he explains. Toronto-based Delta Hotels & Resorts And, while there are basic service One way Unisource adds value is also looks at service and quality, but it does requirements that any brand will by providing data to help customers reference checks, too. “We don’t make our ask for, successful suppliers go above make better purchasing decisions. ZITA decisions entirely based on word of mouth, and beyond the call of duty, he adds. The company’s analytics tools can but we’ll call if we know another brand is “That’s why they earn more business show hotels how much they order using a certain supplier,” says Paul Gardian, and repeat business.” every month, the fill rate and the executive director of Brand Operations for In many cases, going above and average order size, among other data. COBB Delta. “We want to understand the good, beyond means offering value-added “We then discuss with them how Innkeeper, Fogo Island Inn the bad and the ugly.” services that address business needs they can order more efficiently, so Fogo Island, Newfoundland Mubashar Shahab, executive direc- and challenges. “[If suppliers] are just maybe their delivery costs go down,” tor and head of Global Procurement at trying to gain an order here and an says Messenger. “What we’re trying Icons & Innovators Toronto-based FRHI Hotels & Resorts, says order there, that doesn’t work for the to do is not be box movers — which Breakfast Speaker Series he can always find a cheaper price for customer, and it doesn’t work for the is a term said about a lot of distribu- the same product, but there’s a difference supplier,” notes Joe Campisi, nation- tors — but provide [hotels] with data PRESENTED BY between strategic sourcing and simple al account manager, Hospitality at that helps them run their business purchasing. “Effective procurement doesn’t HD Supply Facilities Maintenance, more efficiently.” mean the lowest cost all the time,” he says. Canada, based in Concord, Ont. “It Another value-added tool in “[Buyers] also need to review relevant busi- doesn’t give the customer the best the company’s arsenal is the Green ness analytics and make informed deci- value overall, because there’s more Gauge, which helps hotels track sions on what to buy and where to source than just price.” sustainable product purchases to to have a positive impact on the business.” Rather than simply being order- support their LEED (Leadership in April 28, 2015 Toronto Region Board of Trade 20 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com Online Ticket Purchase: www.kostuchmedia.com/shop

Icons&Innovators_Zita_HH.indd 1 2015-01-13 2:33 PM Energy & Environmental Design) these are the reasons why, but this is both parties through good times and goals. “We have the capabilities to why we chose you.’ So it’s helping to bad. “When the economy is down, show them how they can become prepare them to be successful.” and you need to sharpen your pencils, more green,” Messenger says. “That’s For Delta, it’s also important suppli- maybe [suppliers] don’t give you a been the biggest change I’ve seen ers share the company’s values and price increase,” says Rigoni. “When in the last few years. [Hotels] are goals, particularly on the sustain- the economy is up and business is asking ‘How can you help us get ability front. “I want to know more booming, there’s compression and more green, or how can you help us about how [suppliers are] running everybody needs their product. Well, buy more smartly?’ Our reps truly their business,” Gardian notes. “I’m we have those relationships, so they build a relationship with individual asking them: where does the product answer our calls, and they go the extra hotels and go to them as an educa- come from, and what are some of your mile, because they know we’re there tional resource.” sustainability efforts that are happen- through thick and thin. By weather- For their part, hotel companies can ing within your organization?” He ing both economic cycles, you can arm suppliers with the tools and infor- believes it’s a chain effect, as guests really strengthen your relationship mation they need to succeed. Delta, are also seeking more information with your suppliers.” for example, helps suppliers such as about certain products from the While both buyers and suppli- Starbucks by engaging local field reps hotel. For example, if a guest wants to ers reap the rewards of good relation- who deal with individual properties. know where Delta buys its coffee, and ships, ultimately it’s the consumer who “Once we’ve awarded the contract, if there’s a fair price in the purchas- benefits. “It all comes down to being they’ll hear directly from corporate ing, the company needs to deliver an able to service our guests,” Rigoni adds. office — whether it’s a conference call answer. “As much as we are a purchas- “Our guests are better educated, and or a webinar — [about] what the goals er, other people are purchasing from they are more discerning about high- of the program are and what hurdles us,” explains Gardian. “Our customers quality products in the hotel guest- they might run into when they’re in want us to be more transparent with rooms and high-quality ingredients in the field,” says Delta’s Gardian. “We them, so it goes through the chain.” restaurants. They know more and they will be very honest and say, ‘Look, Doug Rigoni, the Seattle-based expect more, and building those long- when you go out into the field, you EVP and COO of Coast Hotels, says a term relationships [with suppliers] help may be met with some resistance and good, long-term partnership will carry us to meet those needs.” u

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Manitowoc Foodservice/Garland Canada Pillows Redmond/Williams Permul Ltd. Caber Sure Fit Ltd. Taco Canada Brochure/Menu Holders Scotsman Ice Systems Canadian Down & Feather Company Inc. Hospitality Needs Inc. Western Refrigeration & Eden Textile Lighting Systems Ketchum Manufacturing Inc. Beverage Equipment George Courey Inc. HD Supply Marina Textiles Inc. LightGuard Bulletin Boards/Signage Kitchen Equipment Protect-A-Bed Mega-Lab Foodservice Chief Mfg. Canada Cutlery Inc. Restwell Sleep Products Panasonic Canada Inc. Gridcast Media Cuisinart Canada Stamina Fibre Philips Day-Brite Imprint Plus Demaine & Collis Group Superior Quilting Ltd. True North Hospitality Intello Technologies Inc. Ridalco Industries Inc. Sysco Guest Supply Canada Inc. WAC Lighting Postime Inc. Tarrison Products Ltd. United Feather & Down Visual Planning Corp. Winsham Fabrik Canada Ltd. Service & Maintenance Menus & Accessories FirstOnSite Business Forms Browne Foodservice ENERGY Gordon R. Williams Corp. A.D.S. Publishing Inc. Air Cleaners Islandaire Allcard Ltd. Ovens & Microwaves LG Electronics Canada Inc. Modern Niagara HVAC Services NEBS Business Products Alto-Shaam Canada Amana Commercial/Celco Foodservice Air Conditioning Ventilation Carts Equipment Inc. AJM Solutions Group Inc. Gordon R. Williams Corp. Crown Custom Metal Spinning Inc. Amana Inc. Belimo Aircontrols Inc. Halton Indoor Climate Systems Ltd. Forbes Industries (The) Broaster Company Eco2max Inc. Panasonic Canada Inc. Lockwood Manufacturing Inc. Cookshack Inc. Goodman Air Conditioning & Heating Redmond/Williams Mul-T-Mat & Supply Co. Garland Commercial Ranges Gordon R. Williams Corp. Spring Air Systems Inc. Rubbermaid Commercial Products Canada Globe Food Equipment Co. Islandaire Taco Canada Kendale Products Ltd. Master Group Dishwashers & Warewashing Equipment MicroFridge/Danby Redmond/Williams Water Conservation & Treatment Cambro Manufacturing Co. Montague Company Taco Canada Danamark WaterCare Champion Moyer Diebel Rabco Foodservice Ltd. Ecolab Diversey Care Rational Canada Air Purification Enbridge Gas Ecolab Star Manufacturing International Inc. Halton Indoor Climate Systems Ltd. Goslyn Environmental Systems Hobart Food Equipment Group Canada Vulcan Humanscale Corp. HD Supply Miele Ltd. Nestlé Waters Canada Swissh Commercial Equipment Ranges, Broilers & Rotisseries Control Systems Redmond/Williams Crown Verity Inc. Delta Controls Inc. Water Matrix Dispensers - Beverage Distex M&M Inc. Gordon R. Williams Corp. Browne Foodservice Garland Commercial Ranges Islandaire EQUIPMENT & SUPPLIES Bunn-O-Matic Corp. of Canada GBS Foodservice Equipment Inc. Orion by VingCard Elsafe ATMs Danamark WaterCare MKE Industries Inc. DirectCash Payments Inc. Follett Corp. Montague Company Electricity & Natural Gas Suppliers Hospitality Needs Inc. Morton-Parker Ltd. MVP Group Corp. Direct Energy Supramatic Inc. Permul Ltd. Enbridge Gas Badges, Tags & Identification Western Refrigeration & Pitco Frialator Inc. Energyshop.com Hospitality Needs Inc. Beverage Equipment Rabco Foodservice Ltd. Union Gas Ltd. Imprint Plus Rational Canada Ketchum Manufacturing Inc. Equipment Repairs & Installation TFI Food Equipment Solutions Energy Management Picture This On Granite Schindler Elevator Corp. Vulcan AJM Solutions Group Inc. West Coast FoodPak Systems Ltd. Eco2max Inc. Banquet & Catering Equipment Refrigeration & Freezers Energex Inc. Ca. Portable Dance Floor Co. Exercise Equipment Bartech Technology & Design Gordon R. Williams Corp. Chesher Equipment Ltd. Advantage Fitness Sales Inc. Cres Cor Intello Technologies Inc. GBS Foodservice Equipment Inc. Hotel Fitness Dometic Islandaire Hospitality Needs Inc. Keystone Fitness Habco Kaba Ilco Lodging Systems Rabco Foodservice Ltd. Life Fitness Hobart Food Equipment Group Canada LOC International Inc. Select Hospitality Systems PPL Aquatic Fitness & Spa Group Inc. Igloo Refrigeration Ltd. Master Group Tomlinson Industries LOC International Inc. MicroFridge/Danby Food Processors & Blenders Manco Distributors Inc. Onity Bar Equipment & Supplies/Services Blakeslee Foodservice Equipment Inc. Manitowoc Foodservice/Garland Canada Orion by VingCard Elsafe American Metalcraft Inc. Bravo Coffee Group McCall Refrigeration Select Hospitality Systems Beer Gas Systems Cuisinart Canada MicroFridge/Danby Union Gas Ltd. Blakeslee Foodservice Equipment Inc. Robot Coupe U.S.A. Inc. MVP Group Corp. Browne Foodservice Tarrison Products Ltd. Fans Ca. Portable Dance Floor Co. Fryers & Accessories Victory Refrigeration Gordon R. Williams Corp. Dispense-Rite Alto-Shaam Canada Western Refrigeration & Faema Canada Browne Foodservice Beverage Equipment Forbes Industries Crown Verity Inc.

24 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com THE 2015 BUYER’S GUIDE

Repairs & Maintenance Chef Revival Inc. Kienna Coffee Roasters French’s Foodservice - Reckitt Benckiser FirstOnSite Chef Works McCullagh Coffee (Food Service) (Canada) Inc. Hospitality Needs Inc. Chef’s Hat Inc. MicroFridge/Danby Frito Lay Canada Cintas Canada Natural Fruit Canada Gay Lea Foods Safety Products CMI Uniforms Naya Greaves Jams & Marmalades Ecolab Imagewear by Marks Work Wearhouse Ocean Spray International Heinz Canada Hospitality Needs Inc. Roberta Uniforms & Textile Orchid Island Juice Company Horizon Milling G.P. LOC International Inc. Ronco Parmalat Canada Hormel Foods Corp. Shoes for Crews Pepsi-QTG Canada Inc. Italpasta Ltd. Sanitation Equipment & Supplies Sika Footwear/Ecolad Corp. (The) Pop Shoppe JFC International Inc. Champion Moyer Diebel Town & Country Uniforms Inc. Sun Pac Foods Ltd. Kellogg Canada Inc. Diversey Care Uni-Pro Apparel Inc. Lamb Weston Canada Ecolab Bottled Water Lilydale Inc. Georgia-Pacific Professional Vending Machines Eska Lindt & Sprüngli (Canada) Inc. Hospitality Needs Inc. Vend Rite Systems Nestlé Waters Canada Magic Seasoning Blends Professional Sanitation & Packaging Pepsi-QTG Canada Inc. McCain Foods (Canada) Rubbermaid Commercial Products Canada Wall & Ceiling TV Brackets McCall’s Sealed Air Diversey Care CES Distribution Breakfast Foods Natural Fruit Canada TrainCan Inc. Rocelco Inc. A/V Mounting Solutions Burnbrae Farms Nestlé Professional EggSolutions Inc. Ocean Spray International Smallwares & Cookware Warming & Holding Equipment Gourmet Baker Otis Spunkmeyer Inc. American Metalcraft Inc. (The) Broaster Company Quality Meats Phillips Foods Inc. Browne Foodservice Chesher Equipment Ltd. Pinnacle Foods Canada Cutlery Inc. Cres Cor Coffee & Tea Reckitt Benckiser Canada Inc. Crown Custom Metal Spinning Inc. Hanson Brass B.B.C. Sales & Service Ltd. Reuven International Danesco Inc. Hatco Corp. Boyds Coffee Company Rich Products Corp. FoodPack Inc. Mega-Lab Foodservice Bravo Coffee Group Richardson Oilseed Ltd. Globe Food Equipment Co. Prince Castle LLC Brazilian Canadian Coffee Co. Ltd. San Benito Foods (Neil Jones Johnson-Rose Inc. Rabco Foodservice Ltd. Brewmatic Company Food Company) KGB Marketing Inc. Spring U.S.A. Bunn-O-Matic Corp. of Canada Sara Lee Foodservice Ltd. Lockwood Manufacturing Inc. Star Manufacturing International Inc. Club Coffee Company Inc. Sea Watch International Ltd. Nella Cutlery Toronto Faema Canada Select Food Products Ltd. PanSaver FOOD & BEVERAGE PRODUCTS Gerhards Importers Canada Stanislaus Food Products Co. Prince Castle LLC Appetizers McCullagh Coffee (Food Service) Stirling Creamery Ltd. Regal Ware Inc. Cavendish Farms Nestlé Professional Sun Rich Fresh Foods Inc. Spring U.S.A. Janes Family Food Ltd. Mother Parkers Tea & Coffee Inc. Unilever Food Solutions Tomlinson Industries McCain Foods (Canada) Muldoon’s Own Hand Roasted Coffee Weston Food Service Traex, a Libbey Foodservice Company Nestlé Professional Second Cup Ltd. Whyte’s Food Corp Trudeau Corp. Phillips Foods Inc. Starbucks Coffee Canada Wing’s Food Products West Coast FoodPak Systems Ltd. Van Houtte (GMCR Canada Holding Inc.) Wong Wing (McCain Foods Ltd.) Baked Goods & Supplies Spa Supplies & Services Bunge Canada Condiments Fish & Seafood Hunter Amenities International Ltd. Canada Bread Company Ltd. Bunge Canada Aqua Star HydroTher Commercial Spa & Dufflet Pastries Hospitality Needs Inc. Export Packers Company Ltd. Wellness Equipment Gourmet Baker McCormick Canada High Liner Foods Inc. Life Fitness McCall’s Nestlé Professional Sea Watch International Ltd. Lowry School for Pool & Spa Chemistry McCormick Canada Unilever Food Solutions PPL Aquatic Fitness & Spa Group Inc. Nestlé Professional Wing’s Food Products Meats Revive Hot Towel Company Otis Spunkmeyer Inc. (The) Bruss Company SteamSuite Rich Products Corp. Dairy Products Burke Corporation Superior Pool Spa & Leisure Weston Food Service Arla Foods Canada Inc. Cardinal Meat Specialists Ltd. Swimeeze Swimwear by Stanleykem Inc. Burnbrae Farms Gordon Food Service (GFS) Beverages - Alcoholic Chapman’s Ice Cream Ltd. Janes Family Foods Ltd. Storage & Racking Bacardi Canada Inc. Dairy Farmers of Ontario Macgregor’s Meat & Seafood Ltd. Cambro Manufacturing Co. Beer Gas Systems Danone Inc. Maple Leaf Foodservice Dispense-Rite Canadian Iceberg Vodka Corp. Gay Lea Foods Piller’s Fine Foods Ecolab Colio Estate Wines Inc. Gordon Food Service (GFS) Quality Meats Protect-A-Bed Henry of Pelham Wines Hospitality Needs Inc. TMF Foods Hobbs & Co. Wine Merchants Inc. Ivanhoe Cheese Inc. Swimming Pools & Accessories MicroFridge/Danby Parmalat Canada Poultry Hayward Pool Products Mixology Canada Inc. Saputo Janes Family Foods Ltd. Hotel Waterparks Peller Estates Stirling Creamery Ltd. Macgregor’s Meat & Seafood Ltd. HydroTher Commercial Spa & Reuven International Wellness Equipment Beverages - Non-Alcoholic Ethnic Foods & Specialty Lowry School for Pool & Spa Chemistry B.B.C. Sales & Service Ltd. Aliments ED Foods Produce Master Pools by Dominion Gunite Boyds Coffee Company Bonduelle North America Inc. Bonduelle North America Inc. Calgary Ltd. Brazilian Canadian Coffee Co. Ltd. Burke Corporation Derlea Brand Foods Inc. New Perspective Pools Brewmatic Company Campbell’s Foodservice Superior Pool Spa & Leisure Canada Pure Water Company Ltd. Canola Info Snack Foods Swimeeze Swimwear by Stanleykem Inc. Canterbury Coffee Corp. ConAgra Foods Canada Inc. Cavendish Farms Club Coffee Company Inc. Cookshack Inc. Chapman’s Ice Cream Ltd. Uniforms & Protective Apparel Dairy Farmers of Ontario Dainty Foods ConAgra Foods Canada Inc. Alsco Linen Canada Eska Derlea Brand Foods Inc. Danone Inc. Ansell Canada Evian Natural Spring Water Dr. Oetker Canada Ltd. Frito Lay Canada Blackwood Career Apparel + Essentials Gerhards Importers Canada Dufflet Pastries Greaves Jams & Marmalades Canadian Linen & Uniform Service Globe Coffee Co. Inc. Kraft Foodservice hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 25 Maximillien & Company Desks Cleaning Supplies Beline BSG Inc. Diversey Care Gordon R. Williams Corp. FURNISHING & DECOR Humanscale Corp. Ecolab Kaba Ilco Lodging Systems Art & Mirrors Schoolhouse Products Inc. GDI Services (Canada) LP LOC International Inc. True North Hospitality Georgia-Pacific Professional Onity Garbage Cans Sealed Air Diversey Care Safemark Systems Banquet Tables/Chairs Witt Industries Select Hospitality Systems Bum Contract Indoor & Outdoor Furniture Deodorizers USFI Marketing Communications National Event Supply Lamps Ecolab VingCard Elsafe Rodo Industries Inc. Bethel International Orkin PCO Services Sico America Inc. Dolan Hospitality Procter & Gamble Professional Money-handling Equipment Gen-Lite Industries CashTech Currency Products Inc. Carpets & Flooring Studio Italia Design Disinfectants Chase Paymentech Solutions Altro Safety Flooring Diversey Care Cummins-Allison ULC Ca. Portable Dance Floor Co. Lighting (Decor) Ecolab Durkan Calcana Industries Ltd. Intersteam Technologies Occupancy Sensors Healthier Choice Dolan Hospitality Pak-It Green Cleaning Solutions Gordon R. Williams Corp. Interface Canada Inc. Gen-Lite Industries Procter & Gamble Professional Lexmark Carpet Mills Inc. Humanscale Corp. Safes & Vaults & Safety-deposit Boxes Milliken & Company (The) Last Touch Dryers AJM Solutions Group Inc. Peerless Hospitality LightGuard Coinamatic Commercial Laundry Inc. LOC International Inc. Phoenix Floor & Wall Products Inc. Lunera Lighting Inc. Continental Girbau Inc. Safemark Systems Torlys Inc. Mega-Lab Foodservice Girbau Industrial Select Hospitality Systems Trottco Ltd. Sales Agency Philips Day-Brite Harco Co. Ltd. Postime Inc. Ipso (Commercial Coin Laundry) Surveillance Equipment Case Goods Studio Italia Design Maytag Commercial Laundry Matrix Integrated Solutions Ltd. Advance Hotel Liquidators WAC Lighting Milnor Laundry Systems Panasonic Canada Inc. BHG (Brick Hospitality Group) Ontario Laundry Systems Inc. Sound Products BSG Inc. Outdoor Furniture Buhler Furniture Bum Contract Indoor & Outdoor Furniture Folding Equipment SERVICES Casemills Ltd. Hauser Industries Continental Girbau Inc. Accounting Services & Equipment CPNA (Contract Partners of North America) Hsquared Canada Girbau Industrial BAASS Business Solutions Inc. Dalfen Sales Agency Inc. Kara Furniture Management Ltd. Harco Co. Ltd. Grant Thornton Dimplex Rodo Industries Inc. Fleetwood Fine Furniture Housekeeping Equipment Advertising & Sales Promotion Fusion Woodworks Inc. Sofas Bum Contract Indoor & Outdoor Furniture Bochsler Creative Solutions - Commercial JSP Industries Inc. Advance Hotel Liquidators Ecolab and Product Photography Kimball Hospitality BHG (Brick Hospitality Group) GDI Services (Canada) LP Brand Culture Marketing and Promotions Koregroup Inc. C.C. Leathers Inc. Protect-A-Bed Flip.to Leda Furniture Dalfen Sales Agency Inc. iBrand Print Meubles Saint Damase Dezmo Furniture Ironing Equipment Imprint Plus Milliken & Company Jaymar Continental Girbau Inc. Interface Marketing Group Inc. ProffDesign Hotel Furniture JSP Industries Inc. Girbau Industrial Karstan Communications Inc. (The) Refinishing Touch LCE Interiors Harco Co. Ltd. Quadrant Marketing Ltd. Shorewood Furniture Liinz SSP Group Inc. (Stir Sticks & Picks Stylus Sofas Inc. Pest & Odour Control International Inc.) Chairs Therapedic Sleepking Crown Design Abell Pest Control Inc. Tag Umbrella, division of Tag Products Bum Contract Indoor & Outdoor Furniture Ecolab VFM Leonardo Inc. Contract Supply Corp. Ltd. Tables FirstOnSite Virtual Visit Presentations Inc. Davidson Furniture Specialties Ltd. Dor-Val Manufacturing Intersteam Technologies Dinec Division of BDM + Furniture Inc. Orkin PCO Services Architectural & Design Dor-Val Manufacturing Wall Coverings Protect-A-Bed II By IV Design Grosfillex Crown Wallpaper & Fabrics Purity Pest Control ACI Wright Architects Inc. Hsquared Canada Houston Construction Ltd. (HCL Group) API/Architecture & Planning Initiatives Humanscale Corp. Levey Industries Inc. Towels & Wipes BBA Design Consultants Inc. ISA International Inc. Odyssey Wallcoverings Georgia-Pacific Professional BLT Construction Services Inc. Jamco Chairs (The Table and Chair People) Phoenix Floor & Wall Products Inc. Revive Hot Towel Company Box Interior Design Inc. Jaymar WallDecor 3D SCA Tissue Cardoza Designers & Builders Corp. Kimball Hospitality Chamberlain Architect Services Ltd. MIDI Division of BDM + Furniture Inc. Window Coverings Vacuum Cleaners D.Zign Interior Planning & Project Nationwide Hotel Supply Inc. Credible Upholstery Ltd. Advance Management Inc. Noram Interiors Eden Textile Cvtel Holdings Inc. DCL Group of Companies Oggi Design Inc. Fabric Innovations Diversey Care Dessco Countertops ProffDesign Hotel Furniture Hunter Douglas Canada Karcher Canada Inc. Dimplex Schoolhouse Products Inc. Superior Quilting Ltd. Oreck Corp. Fusion Creative Sita Importing & Manufacturing Inc. World Wide Iozza Ltd. GCB Inside Southern Aluminum Washers GUPM Construction Managers Stylus Sofas Inc. LAUNDRY & CLEANING PRODUCTS Continental Girbau Inc. Hager and Associates Inc. Baskets & Mops HOK Designs Coat Racks Ecolab SAFETY & SECURITY Houston Construction Ltd. (HCL Group) Eddie’s Hang-Up Display Ltd. Alarms (The) Last Touch Chemicals Hospitality Needs Inc. Moncur Design Associates Dance Floors Diversey Care Number Ten Architectural Group Bum Contract Indoor & Outdoor Furniture Ecolab Key Cards & Locks Penalta Group Ltd. Ca. Portable Dance Floor Co. Pak-It Green Cleaning Solutions AJM Solutions Group Inc. Renée Bates Designs Sico America Inc. Procter & Gamble Professional Allcard Ltd. Ridalco Industries Inc. Torlys Inc.

26 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com THE 2015 BUYER’S GUIDE

Royal Design Inc. Yabu Pushelberg Digital Alchemy Smart Hotel Software SSDG Interiors Inc. Flip.to Stahle Construction Inc. Credit Cards & Processing Fusion Creative Public Relations Firms Urban Innovations American Express Imprint Plus Plan A PR & Marketing Inc. WallDecor 3D DirectCash Payments Inc. Interface Marketing Group Inc. Yabu Pushelberg Visa Canada Karstan Communications Inc. Purchasing Programs Signature Canada Inc. Above The Line Solutions Cleaning Services Employee Benefits & Compensation USFI Marketing Communications Condo In A Box BTS Building Cleaning Services Vancouver (The) CG&B Group, part of Arthur J. VFM Leonardo Inc. CPNA (Contract Partners of North America) GDI Services (Canada) LP Gallagher Canada Ltd. Koregroup Inc. Jani-King Canada Hospitality Divison Memberships Preferred Alliance Group Systems Ltd. Environmental Services Hospitality Financial & Technology Royal Design Inc. Consultants Allercom Allergy Consulting Inc. Professionals (HFTP) Sodexo II By IV Design Eco Crown Hospitality A Couple of Chicks E-Marketing Mortgage Brokers Real-Estate Services A.D.S. Publishing Inc. Executive Search Firms & Staffing Colliers International Hotels CASAL Investments Inc. Above The Line Solutions Global Hospitality Search Consultants Ltd. CBRE Hotels ACI Wright Architects Inc. JRoss Recruiters Parking Services Colliers International Hotels Agilysys Inc. Lecours Wolfson Impark Cushman & Wakefield Ltd. Allercom Allergy Consulting Inc. Mellors Exceptional Hospitality ParkSmart Inc. Elite Destination Homes American Express Recruitment Services Precise ParkLink Inc. HVS - Toronto API/Architecture & Planning Initiatives (The) Personnel Department Vinci Park Keller Williams Realty Centres Brokerage BAASS Business Solutions Inc. Renard International Hospitality Larry Mckenzie Realty Executives Elite Bayah Hospitality Services Search Consultants Promotional Products & Printing Paramount Lodging Advisors BBA Design Consultants Inc. Ads Publishing Re/max BLT Construction Services Inc. Financial & Leasing Biz Tool Shop Box Interior Design Inc. Business Development Bank of Canada iBrand Print Sales & Appraisals (Hotels) Cardoza Designers & Builders Corp. CBRE Hotels Icon Digital Productions CBRE Hotels Careful Consulting Services (Laundry (The) CG&B Group, part of Arthur J. NEBS Business Products Colliers International Hotels & Dry Cleaning) Gallagher Canada Ltd. Syscan-Id Cushman & Wakefield Ltd. CASAL Investments Inc. Citibank Canada Horwath HTL - Montreal CBRE Hotels GE Canada Property-Management Services HVS - Vancouver Chamberlain Architect Services Ltd. HSBC Canada CBRE Hotels Keller Williams Realty Centres Brokerage Colliers International Hotels RBC Royal Bank Digital Alchemy Paramount Lodging Advisors Condo In A Box Tyne Hospitality Services Ltd. DSC Hotel Systems PKF Consulting Inc. D.Zign Interior Planning & Project Elite Destination Homes Tyne Hospitality Services Ltd. Management Inc. First Aid & CPR Training FirstOnSite DCL Group of Companies Active Canadian Emergency Training Inc. Diversey Care Dominion Grand Hotel Group Inc. Graphics & Design Eco Crown Hospitality Plan A PR & Marketing Inc. GCB Inside GDI Services (Canada) LP Hiring, Recruitment & Retention Global Hospitality Search Consultants Ltd. GDI Services (Canada) LP Grant Thornton GUPM Construction Managers Insurance Services Hager and Associates Inc. (The) CG&B Group, part of Arthur J. HLT Advisory Inc. Gallagher Canada Ltd. HOK Designs Group Lockhart Inc. Hospitality Services Horwath HTL - Montreal Horwath HTL - Toronto Laundry Services Houston Construction Ltd. (HCL Group) Canadian Linen & Uniform Service HVS - Toronto Careful Consulting Services (Laundry & HVS - Vancouver Dry Cleaning) Cleaning for Innsource Solutions Inc. Cintas Canada Guest Retention InnVentures Hospitality Corp. Coinamatic Commercial Laundry Inc. Kara Furniture Management Ltd. GDI Services (Canada) LP Partner with Jani-King’s hospitality cleaning experts today to Larry Mckenzie Realty Executives Elite HLS Linen Services develop a customized cleaning program to fit your needs. Mac Interior Design Inc. Jani-King Canada Hospitality Divison Noraxx Inspections Inc. K-Bro Linen Systems Number Ten Architectural Group Ozomate, the Ozone Company PAG Hospitality (The) Personnel Department Management Companies PKF Consulting Inc. CBRE Hotels Renée Bates Designs Dominion Grand Hotel Group Inc. Front of house Back of house Deep cleaning RGA Hotel Asset Management Noraxx Inspections Inc. cleaning services cleaning services services target RIBA Corp. RGA Hotel Asset Management leave your target hard to carpets, drapes Rising Tide Consultants Ltd. Signature Canada Inc. restaurant, lobby, clean areas and upholstered Signature Canada Inc. Sodexo front entrance including kitchens, items and give Smart Serve Ontario and common loading docks and them a new SSDG Interiors Inc. Marketing & Market Research areas sparkling. laundry services. lease on life. Stahle Construction Inc. A Couple of Chicks E-Marketing STEM Consulting & Marketing Inc. Big Picture Conferences Surety Food Safety Group Bochsler Creative Solutions - Commercial Syer Hospitality Group Inc. and Product Photography Urban Innovations Brand Culture Marketing and Promotions 800.565.1873 | www.janiking.ca WeTrainHotels.com Colliers International Hotels hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 27 Untitled-3 1 2015-02-18 10:52 AM Training Services Silverware Movie, Video & Satellite Programming Support and Service Bayah Hospitality Services Browne Foodservice LG Electronics Canada Inc. Axxess Industries Inc. Hospitality Financial & Technology Sagetra Inc. (Sanelli Cutlery) Smoovie TV Expert Systems Resources Inc. Professionals (HFTP) Oculus Hospitality Training & Business Tablecloths Point-of-Sale Systems Telecommunications Solutions Inc. Hamida Textiles Inc. Agilysys Inc. Allstream Inc. Signature Canada Inc. Lieberman Tranchemontagne Inc. Casio Canada Ltd. Ariane Systems North America Smart Serve Ontario Chase Paymentech Solutions Axxess Industries Inc. Syer Hospitality Group Inc. TECHNOLOGY & COMMUNICATIONS DirectCash Payments Inc. Bittel U.S.A. Inc. TrainCan Inc. Audio-Visual Equipment Hospitality Solutions International (HSI) Biz Tool Shop CES Distribution InnQuest Canada CES Distribution Waste Management Chief Mfg. iTesso Enterprise Lodging System Cetis Inc. GFL Environmental Corp. - Freeman Audio-Visual Maitre’D by Posera POS Cyberdon Global Connections Waste Management Gridcast Media Matrix Integrated Solutions Ltd. DataValet Goslyn Environmental Systems Icon Digital Productions Moneris Solutions Delta Controls Inc. Sanimax LG Electronics Canada Inc. Northwind Maestro PMS Frontrunner Network Systems Turtle Island Recycling PSAV Presentation Services Oracle Micros Systems Inc. JTECH Communications, Inc. TOA Canada Corp. Profitek POS Solutions Liveport TABLETOP TSOC Smart Hotel Software Meteor Telecommunications Phone Systems China Vidaroo Video Publishing Squirrel Systems Mitel Network Solutions Browne Foodservice Visual Planning Corp. Visa Canada Nova Communications Cascadia Tableware Visual Information Products Inc. Panasonic Canada Inc. Demaine & Collis Group Cash Registers Phone Suite Dudson Canada Inc. Casio Canada Ltd. Property-management Systems Rogers Communication Inc. G.E.T. Enterprises LLC Moneris Solutions CES Distribution Smart IP Phone Systems Globe Hotelware Agency InnQuest Canada Unity Telecom Homer Laughlin China Co. Central Reservation Systems iTesso Enterprise Lodging System Williams Telecommunications Corp. Noritake Canada Ltd. JTECH Communications, Inc. Northwind Maestro PMS Royal Doulton Hospitality Oracle Micros Systems Inc. Oracle Micros Systems Inc. Televisions Sirius Tabletop Corp. Smart Hotel Software WebRezPro Property Management System Freeman Audio-Visual Tableware Solutions Ltd. CES Distribution Vertex China Cloud-based Solutions Revenue Optimization LG Electronics Canada Inc. Villeroy & Boch B4Checkin Online Booking System B4Checkin Online Booking System Panasonic Canada Inc. FCS Computer Systems Oracle Micros Systems Inc. Rocelco Inc. A/V Mounting Solutions Crystal Northwind Maestro PMS Samsung Electronics Canada Browne Foodservice Oracle Micros Systems Inc. Software - Back of the House Seura Inc. (The) Last Touch WebRezPro Property Management System Culinary Software Services Inc. DSC Hotel Systems Two-Way Radios Flatware Computer Hardware GuestWare Hospitality Needs Inc. Browne Foodservice Dynamic Digital Technologies Hospitality Solutions International (HSI) Long Range Systems Inc. Cascadia Tableware InnQuest Canada Innsource Solutions Inc. Nova Communications Dudson Canada Inc. Intello Technologies Inc. Kaba Ilco Lodging Systems Globe Hotelware Agency PromoWare Corp. Mingus Software-Hotello Video Conferencing Lamplough Cutlery Ltd. TSOC Onity Hospitality Needs Inc. Nella Cutlery Toronto PromoWare Corp. LG Electronics Canada Inc. Royal Doulton Hospitality Digital TV ResortSuite Williams Telecommunications Corp. Sagetra Inc. (Sanelli Cutlery) Bell Solutions for Small Business Smart Hotel Software Sirius Tabletop Corp. Best Buy Canada Ltd. TierOne Hospitality Solutions Inc. Voicemail Sytems World Tableware, a Libbey Hotelevision Canada Ltd. Vidaroo Video Publishing Homisco Global Communications Solutions Foodservice Company LG Electronics Canada Inc. WebRezPro Property Management System Meteor Telecommunications Phone Systems Samsung Electronics Canada Williams Telecommunications Corp. Glassware Software - Front of the House Browne Foodservice Docking Stations Culinary Software Services Inc. VOIP Campus Products Inc. Hotel Technologies FCS Computer Systems Bittel U.S.A. Inc. Danesco Inc. TSOC Kaba Ilco Lodging Systems Cetis Inc. Lancaster Colony Commercial Products Mingus Software-Hotello Mitel Network Solutions Libbey Glassware, a Libbey In-Room Entertainment Systems Northwind Maestro PMS Phone Suite Foodservice Company Dimplex Reservationbooks.com Smart IP Phone Systems Tableware Solutions Ltd. Guest-Tek Interactive Entertainment Smart Hotel Software TSOC Trudeau Corp. InnVue Inc. TierOne Hospitality Solutions Inc. Williams Telecommunications Corp. World Tableware, a Libbey LG Electronics Canada Inc. Virtual Visit Presentations Inc. Foodservice Company Lodgenet Canada Inc. WebRezPro Property Management System Wired & Wireless Networks PC Music Bell Solutions for Small Business Holloware TSOC Sound Systems Cvtel Holdings Inc. Browne Foodservice Universal Marketing Ltd. Best Buy Canada Ltd. Cyberdon Global Connections G.E.T. Enterprises LLC CES Distribution DataValet Morton-Parker Ltd. Internet Access DMX Canada Expert Systems Resources Inc. Allstream Inc. Freeman Audio-Visual Frontrunner Network Systems Napkins Guest-Tek Interactive Entertainment Hotel Technologies Gordon R. Williams Corp. Hamida Textiles Inc. Intello Technologies Inc. Instacomm Canada Inc. Intello Technologies Inc. SCA Tissue Point of Presence Technologies Inc. PC Music Liveport PurePages Symphonex Netversity Solutions Placemats TSOC TOA Canada Corp. Point of Presence Technologies Inc. C.C. Leathers Inc. TSOC PSAV Presentation Services Kiosks (Self-serve Check-ins) PurePages Ariane Systems North America Rogers Communication Inc. Northwind Maestro PMS Select Hospitality Systems

28 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com THE 2015 BUYER’S GUIDE

TSOC 416-757-2444 800-377-5597 Ariane Systems North America Williams Telecommunications Corp. advancehotelliquidators.com altrofloors.com 6-4805 Chabot St. Montreal, QC H2H 1Y4 Advantage Fitness Sales Inc. Amana Commercial/Celco Foodservice 438-380-7454 COMPANY 500 Denison St. Equipment Inc. ariane.com DIRECTORY Markham, ON L3R 1B9 585 Secretariat Ct. 416-410-4480 Mississauga, ON L5S 2A5 Arla Foods Canada Inc. II By IV Design afproducts.com 905-364-5200 675 Rivermede Rd. 77 Mowat Ave., Ste. 109 celco.ca Concord, ON L4K 2G9 Toronto, ON M6K 3E3 Agilysys Inc. 905-669-9676 416-531-2224 1000 Windward Concourse, Ste. 250 Amana Inc. arlafoods.ca iibyiv.com Alpharetta, GA 30005 2800 220th Trail 800-241-8768 Amana, IA 52204 Axxess Industries Inc. 4M Trading Company agilysys.com/home/solutions 931-438-3521 103-470 Neave Ct. 5-2325 Hurontario St., Ste. 385 amanacommercial.com Kelowna, BC V1V 2M2 Mississauga, ON L5A 4K4 Airtrona Ozone Laundry Systems 866-680-2457 905-566-1352 102-1040 South Service Rd. American Express axxind.com 4mtrading.ca Stoney Creek, ON L8E 6G3 101 McNabb St. airtrona.com Markham, ON L3R 4H8 B.B.C. Sales & Service Ltd. A Couple of Chicks E-Marketing 905-474-0870 8235 Swenson Way 1150 Stavebank Rd., Ste. 100 americanexpress.com/canada Delta, BC V4G 1J5 Mississauga, ON L5G 2T9 604-589-7802 905-990-0079 American Metalcraft Inc. bbcsales.com acoupleofchicks.com 3708 N. River Rd., Ste. 800 Franklin Park, IL 60131 B4Checkin Online Booking System A.D.S. Publishing Inc. AJM Solutions Group Inc. 800-333-9133 2017 Parker St. 15 Secord Dr. 5-6110 Ordan Dr. amnow.com Halifax, NS B3K 4T6 St. Catharines, ON L2N 1K9 Mississauga, ON L5T 2B4 902-423-3001 905-688-6913 905-457-7822 American Standard Company b4checkin.com adspublishing.ca ajmsolutionsgroup.com 5900 Avebury Rd. Mississauga, ON L5R 3M3 BAASS Business Solutions Inc. Abell Pest Control Inc. AJM Solutions Group’s partnerships with 905-949-4800 344 Bloor St. W., Ste. 308 246 Attwell Dr. VingCard Elsafe, Amana and Schneider americanstandard.ca Toronto, ON M5S 3A7 Toronto, ON M9W 5B4 Electric make them Canada’s leading sup- 416-364-6017 888-560-2056 plier of in-room systems and solutions to Andis Company baass.com sitecore.abell.ca the hospitality industry. 1800 Renaissance Blvd. Sturtevant, WI 53177 Bacardi Canada Inc. Above The Line Solutions Aliments ED Foods 800-558-9441 1000 Steeles Ave. E. 91 Starwood Rd. 6200 Trans-Canada Highway andis.com Brampton, ON L6T 1A1 Thornhill, ON L4J 9C9 Pointe-Claire, QC H9R 1B9 905-451-6100 416-617-0938 514-695-3333 Ansell Canada bacardi.com abovethelinesolutions.com ed.ca 105 Rue Lauder Cowansville, QC J2K 2K8 Bar Accessories and Equipment ACI Wright Architects Inc. Allcard Ltd. 800-363-8340 at Fine Wine Accessories 2171 Avenue Rd., Ste. 204 765 Boxwood Dr. ansellcanada.ca 90 Broomfield Dr. Toronto, ON M5M 4B4 Cambridge, ON N3E 1A4 Billingshurst, West Sussex RH14 9TW 416-322-2132 866-610-3073 API/Architecture & Planning Initiatives 01403-784852 aciw.ca allcard.ca 610 Ford Dr., Ste. 338 fine-wine-accessories.co.uk Oakville, ON L6J 7W4 ACO Systems Allercom Allergy Consulting Inc. 416-771-6460 Bartech Technology & Design 2880 Brighton Rd. 3482 River Run Ave., Ste. F apiconsultants.net 6000 South Eastern Ave., Ste. 12A-D Oakville, ON L6H 5S3 Ottawa, ON K2J 0R8 Las Vegas, NV 89119 877-226-4255 613-692-4223 Aqua Star 702-369-5550 quartzbyaco.com allergycoaching.com 10 Director Ct. bartech.com Woodbridge, ON L4L 7E8 Active Canadian Emergency Training Inc. Allstream Inc. 905-850-8740 Bath Fitter 130 Wilson St. 200 Wellington St. W. aquastar.com 803 Arrow Rd. Hamilton, ON L8R 1E2 Toronto, ON M5V 3G2 Toronto, ON M9M 2L4 800-205-3278 855-299-7050 416-742-0429 activecanadian.com allstream.com bathfitter.com

Ads Publishing Alsco Linen Canada Bayah Hospitality Services 15 Secord Dr. 14630 123rd Ave. B370-1410 Parkway Blvd. St. Catharines, ON L2N 1K9 Edmonton, AB T5L 2Y5 Coquitlam, BC V3E 3J7 905-688-6913 780-454-9641 604-603-3174 Araam Inc./Hypnos Canada adspublishing.ca alsco.com bayah.net 11616-178 St. Edmonton, AB T5S 2E6 Advance Alto-Shaam Canada BBA Design Consultants Inc. 780-444-1388 14600 21st Ave. N. 4-207 Edgeley Blvd. 202-1168 Hamilton St. hypnoscanada.com Plymouth, MN 55447 Concord, ON L4K 4B5 Vancouver, BC V6B 2S2 araaminc.com 612-338-5098 905-660-6781 604-688-4434 advance-us.com alto-shaam.ca bba-design.com Canada’s premier manufacturer of both custom and standard Hypnos mattresses, Advance Hotel Liquidators Altro Safety Flooring Araam Inc. is also a wholesaler of fine 2500 Lawrence Ave. E. 80 Industrial Way Eterno Hotel Linens. Toronto, ON M1P 2R7 Wilmington, MA 01887 hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 29 Beer Gas Systems BLT Construction Services Inc. Burke Corporation 9 Amity Rd. 953A Eglinton Ave. E. 1516 South D Ave., P.O. Box 209 Mississauga, ON L5M 1P1 Toronto, ON M4G 4B5 Nevada, IA 50201 416-434-0858 416-755-2505 800-654-1152 Browne Foodservice beergassystems.com bltconstruction.com burkecorp.com 100 Esna Park Dr. Belimo Aircontrols Inc. Bochsler Creative Solutions Markham, ON L3R 1E3 Burnbrae Farms 877-327-6963 5845 Kennedy Rd. - Commercial and Product Photography 5434 Tomken Rd. brownefoodservice.com Mississauga, ON L4Z 2G3 945 Sheldon Ct. Mississauga, ON L4W 1P2 866-805-7089 Burlington, ON L7L 5K6 905-624-3600 At Browne, our mission is to market and belimo.us 905-681-8829 burnbraefarms.com distribute value-added and innovative bcreativesolutions.com Beline products to the global foodservice com- Business Development Bank of Canada munity, assisting our dealers in meeting 5853 Point West Dr. Bonduelle North America Inc. 5 Ville Marie Place, Ste. 400 the demanding challenges of the hospital- Houston, TX 77036 1600 Henri Bourassa Blvd. W., Ste. 630 Montreal, QC H3B 5E7 ity market. We design/manufacture our 866-374-5416 Montreal, QC H3M 3E2 877-232-2269 own brand of products — Thermalloy® belinelocks.com 514-384-4281 bdc.ca cookware — plus we distribute tabletop bonduelle.ca Bell Solutions for Small Business and kitchenware products for numerous C.C. Leathers Inc. U.S. and European brands, including ARC 200 Boul. Bouchard Box Interior Design Inc. 388 Carlaw Ave., Ste. 303 glassware [France]. Dorval, QC H9S 5X5 17 6th Ave. E. Toronto, ON M4M 2T4 877-439-8502 Vancouver, BC V5T 1J3 905-727-8021 (The) Bruss Company bell.ca/smb 604-738-2990 contractleathers.com 3548 Kostner Ave. N. boxinteriordesign.com Best Buy Canada Ltd. Chicago, IL 60641 800-621-3882 8800 Glenlyon Parkway Boyds Coffee Company bruss.com Ca. Portable Dance Floor Co. Burnaby, BC V5J 5K3 19730 Sandy Blvd. N.E. cpdfc.com 877-423-3429 Portland, OR 97230 + BSG Inc. 1956 bestbuy.ca/bbfb 800-545-4077 SINCE 255 Rue Dessureault boyds.com Bethel International Trois-Rivieres, QC G8T 2L7 819-374-2799 1-43 Riviera Dr. Brand Culture Marketing and Promotions bsg.qc.ca SQUARE, ROUND OR OVAL! Markham, ON L3R 5J6 14-5250 Satellite Dr. Ca. Portable Dance Floor Co. 905-477-6155 Mississauga, ON L4W 5G5 BTS Building Cleaning Services Vancouver bethelin.com 905-361-0305 816 Via Alondra 212-670 West 6th Ave. brandculture.ca Camarillo, CA 93012 BHG (Brick Hospitality Group) Vancouver, BC V5Z 1A3 800-662-2395 778-928-4523 4250 Dufferin St. BrassCraft cpdfc.com btsbuildingmaintenance.com Toronto, ON M3H 5W4 395 Matheson Blvd. E. 416-635-4834 Mississauga, ON L4Z 2H2 The California Portable Dance Floor Buhler Furniture thebrick.com 905-712-3030 Company has been a manufacturing 700 King Edward St. brasscraft.com innovator of portable dance floors since Big Picture Conferences Winnipeg, MB R3H 1B4 1956. The company manufactures square, 800-745-7370 56 The Esplanade, Ste. 509 Bravo Coffee Group round, oval floors and more in wood, vinyl, buhlerhospitality.com Toronto, ON M5E 1A7 2125-21000 Westminster Highway laminate and specialty styles for indoor and 416-924-2002 Richmond, BC V6V 2S9 outdoor applications in standard and cus- bigpictureconferences.ca 604-232-9272 tom sizes with the quality, durability bravocoffee.ca and reliability of the products you’ve Bittel U.S.A. Inc. trusted for almost 60 years! 151 Sunrise Ave. N., Ste. 1106 Brazilian Canadian Coffee Co. Ltd. Caber Sure Fit Ltd. Roseville, CA 95661 1260 Martin Grove Rd. 949-257-1035 Toronto, ON M9W 4X3 1-35 Valleywood Dr. bittelusa.com 416-749-2000 Bum Contract Indoor & Outdoor Furniture Markham, ON L3R 5L9 braziliancoffeeco.com 20-2150 Winston Park Dr. 905-305-5208 Biz Tool Shop Oakville, ON L6H 5V1 cabersurefit.com 38 Milne Lane Brewmatic Company 855-337-2995 Calcana Industries Ltd. Queensville, ON L0G 1R0 P.O. Box 2959 bumcontract.com 905-478-4811 Torrance, CA 90509 5507 6th St. S.E. biztoolshop.com 310-787-5444 In addition to representing Forbes Calgary, AB T2H 1L6 brewmaticusa.com Industries for your hotel needs, we stock 800-778-6729 Blackwood Career Apparel + Essentials commercial patio furniture and umbrellas, calcana.com 1428 Charles St. Bridgewater International made in Italy and the U.S., in Oakville, Ont. Cambro Manufacturing Co. Vancouver, BC V5L 2S8 1948 West 2425 S., Ste. 4 604-872-5088 Woods Cross, UT 84087 Bunge Canada 5801 Skylab Rd. blackwoodapparel.com 801-292-2706 2190 South Service Rd. W. Huntington Beach, CA 92647 bridgewaterintl.com Oakville, ON L6L 5N1 714-848-1555 Blakeslee Foodservice Equipment Inc. 800-361-3043 cambro.com 19-1149 Bellamy Rd. N. Broaster Company bungecanada.com Campbell’s Foodservice Scarborough, ON M1H 1H7 2855 Cranston Rd. 416-751-2625 Beloit, WI 53511-3991 Bunn-O-Matic Corp. of Canada 60 Birmingham St. blakeslee.ca 608-365-0193 280 Industrial Parkway S. Toronto, ON M8V 2B8 broaster.com Aurora, ON L4G 3T9 800-575-7687 905-841-2866 campbellfoodservice.com bunn.com

30 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com THE 2015 BUYER’S GUIDE

Campus Products Inc. CASAL Investments Inc. Chase Paymentech Solutions 951 Matheson Blvd. E. 1419 Stonehampton Ct. 2075 Kennedy Rd., Ste. 200 Mississauga, ON L4W 2R7 Pickering, ON L1V 7C9 Toronto, ON M1T 3V3 866-912-3469 416-402-6076 PART OF THE ARTHUR J.GALLAGHER GROUP 416-940-6300 cpishine.com chasepaymentechsolutions.com Cascades Tissue Group (The) CG&B Group, Part of Arthur J. Canada Bread Company Ltd. 77 Boul. Marie-Victorin Gallagher Canada Ltd. Chef Revival Inc. 10 Four Seasons Place Candiac, QC J5R 1C3 120 South Town Centre Blvd. 3300 Bloor St. W., Ste. 3140 Etobicoke, ON M9B 6H7 800-361-4070 Markham, ON L6G 1C3 Toronto, ON M8X 2X3 416-641-4547 afh.cascades.com 905-948-2614 800-248-9826 canadabreadfoodservice.ca cgbgroup.com chefrevival.com Cascadia Tableware Canada Cutlery Inc. 1278 Varnon Dr. “Hotels First” is an exclusive and Chef Works 1964 Notion Rd. Vancouver, BC V6A 4C9 competitive insurance program created 12325 Kerran St. Pickering, ON L1V 2G3 604-255-4222 to protect the assets of hotel operators. Poway, CA 92064 905-683-8480 cascadiatableware.com Contact Gord Wells at 905-305-5952. 800-372-6621 canadacutlery.com chefworks.com Casemills Ltd. Chamberlain Architect Services Ltd. Canada Pure Water Company Ltd. 14-1580 Trinity Dr. 5096 South Service Rd., Ste. 103 Chef’s Hat Inc. 7 Kodiak Cres. Mississauga, ON L5T 1L6 Burlington, ON L7L 5H4 14536-115 Ave. N.W. Toronto, ON M3J 3E5 905-565-0557 905-631-7777 Edmonton, AB T5M 3B9 416-631-5800 casemills.com chamberlainipd.com 866-243-3428 canadapure.com chefs-hat.com CashTech Currency Products Inc. Champion Moyer Diebel Canadian Down & Feather Company Inc. 1040 Cardiff Blvd. 2674 North Service Rd. Chesher Equipment Ltd. P.O. Box 310, Station B Mississauga, ON L5S 1P3 Jordan Station, ON L0R 1S0 2-6599 Kitimat Rd. Toronto, ON M5T 2W2 800-268-5457 905-562-4195 Mississauga, ON L5N 4J4 416-532-3200 cashtechcurrency.com championindustries.com 905-363-0309 canadiandownandfeather.com chesher.com Casio Canada Ltd. Chapman’s Ice Cream Ltd. Canadian Hotel Supply 141 McPherson St. 100 Chapman’s Cres. Chief Mfg. 100 Milwaukee Ave. S. Markham, ON L3R 3L3 Markdale, ON N0C 1H0 6436 City West Parkway Vernon Hills, IL 60061-4305 905-248-4400 800-265-9110 Eden Prairie, MN 55344 800-950-9970 casio.com chapmans.ca 800-582-6480 canadianhotelsupply.com chiefmfg.com Cavendish Farms Canadian Iceberg Vodka Corp. 100 Midland Dr. 23 Lesmill Rd., Ste. 401 Dieppe, NB E1A 6X4 Toronto, ON M3B 3P6 800-561-7945 416-443-6200 cavendishfarms.com icebergvodka.com

Canadian Linen & Uniform Service 20 Atomic Ave. Toronto, ON M8Z 5L1 CBRE Hotels 416-354-3160 145 King St. W., Ste. 600 canadianlinen.com Toronto, ON M5H 1J8 416-815-2371 Canola Info cbre.com 400-167 Lombard Ave. Winnipeg, MB R3B 0T6 CBRE Hotels is a leading Canadian 866-479-0853 hotel and resort brokerage practice, canolainfo.org providing thought leadership, advisory and transactional services across all Canterbury Coffee Corp. asset tiers. 13840 Mayfield Place Richmond, BC V6V 2E4 888-273-8684 canterburycoffee.com

Cardinal Meat Specialists Ltd. 155 Hedgedale Rd. CES Distribution Brampton, ON L6T 5P3 4061 Rue Garand 905-459-4436 Laval, QC H7L 5Z5 cardinalmeats.com 450-625-8227 cesdistribution.com Cardoza Designers & Builders Corp. 2-10 West Pearce St. CES Distribution is a leading Canadian Richmond Hill, ON L4B 1B6 company that specializes in selling 905-881-3324 electronic products designed exclusively cardoza.ca for the hospitality and trade industries.

Careful Consulting Services (Laundry & Cetis Inc. Dry Cleaning) 3362 Big Pine Trail 120 Promenade Circle, Ste. 910 Champaign, IL 61822 Thornhill, ON L4J 7W9 217-898-7610 905-881-5906 cetisgroup.com hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 31 Cifial U.S.A. Condo In A Box Culinary Software Services Inc. DataValet 6540 Peachtree Industrial Blvd., Ste. A 4-3750 Edgemont Blvd. 1900 Folsom St., Ste. 210 5275 Queen-Mary Lane Norcross, GA 30071 North Vancouver, BC V7R 2P8 Boulder, CO 80302 Montreal, QC H3W 1Y3 800-528-4904 604-984-8649 303-447-3334 866-532-4448 cifialusa.com condoinabox.com cheftec.com datavalet.com

Cintas Canada Cummins-Allison ULC David Roberts Food 3-6300 Kennedy Rd. 3-3350 Ridgeway Dr. 426 Watline Ave. Malton, ON L5T 2X5 Mississauga, ON L5L 5Z9 Mississauga, ON L4Z 1X2 905-670-4409 Continental Girbau Inc. 905-814-6184 905-502-7700 cintas.ca 2500 State Rd. 44 cumminsallison.ca davidrobertsfoodcorp.com Oshkosh, WI 54904 Citibank Canada 800-256-1073 Cushman & Wakefield Ltd. Davidson Furniture Specialties Ltd. 123 Front St. W., Ste. 1900 continentalgirbau.com 33 Yonge St., Ste. 1000 40 Konrad Cres. Toronto, ON M5J 2M3 Toronto, ON M5E 1S9 Markham, ON L3R 8T4 888-638-2274 Continental Girbau high-performance 416-359-2407 905-475-8376 citi.com/canada washer-extractors, drying tumblers, cushmanwakefield.com davidsonfurniture.ca flatwork ironers and folders are engineered Club Coffee Company Inc. specifically for the hospitality industry Cvtel Holdings Inc. DCL Group of Companies 55 Carrier Dr. to provide years of trouble-free use, 74 River Rd. 51 Roysun Rd., Ste. 13 Toronto, ON M9W 5V9 catapult laundry productivity, cut labour Arnprior, ON K7S 1R2 Vaughan, ON L4L 8P9 416-675-1300 hours and decrease utility costs. 613-622-0001 416-800-8764 clubcoffee.ca cv-tel.ca dclgrp.com Contract Supply Corp. Ltd. CMI Uniforms 2555 Hensall St. Cyberdon Global Connections Delta Controls Inc. 424 Heddle Cres. Mississauga, ON L5A 2T1 6850 Millcreek Dr., Ste. 100 17850 56th Ave. Newmarket, ON L3X 2J2 905-804-8808 Mississauga, ON L5N 4J9 Surrey, BC V3S 1C7 866-534-2972 contractsupply.ca 866-733-4958 604-574-9444 cmiuniforms.ca cyberdon.com deltacontrols.com Cookshack Inc. 2304 Ash St. N. D.Zign Interior Planning & Project Delta Faucet/Masco Canada Ponca City, OK 74601-1100 Management Inc. 350 South Edgeware Rd. 800-423-0698 21 Queen St. E., Ste. 800 St. Thomas, ON N5P 4L1 cookshack.com Brampton, ON L6W 3P1 800-209-7915 Coinamatic Commercial Laundry Inc. 905-450-9950 deltafaucet.ca 301 Matheson Blvd. W. CPNA (Contract Partners of dzigninteriors.com Mississauga, ON L5R 3G3 North America) Demaine & Collis Group 905-755-1946 40-3100 Boul. Harwood Dainty Foods 20-2150 Winston Park Dr. coinamatic.com Vaudreil, QC J7V 8P2 20 Bay St., 12th Floor Oakville, ON L6H 5V1 800-567-9917 Toronto, ON M5J 2N8 905-337-2995 Coinamatic Commercial Laundry cpnainc.com 905-624-2528 provides state-of-the-art commercial mrrm.ca Derlea Brand Foods Inc. laundry equipment and Ecotex ozone Credible Upholstery Ltd. 1739 Orangebrook Ct. systems for sale, rent or lease under 233 Signet Dr. Dairy Farmers of Ontario Pickering, ON L1W 3G8 a Total Care Service Contract. Toronto, ON M9L 1V3 6780 Campobello Rd. 905-839-7212 855-745-9100 Mississauga, ON L5N 2L8 derlea.com Colio Estate Wines Inc. credibleupholstery.com 905-821-8970 1 Colio Dr., P.O. Box 372 milk.org Dessco Countertops Harrow, ON N0R 1G0 Cres Cor 1359 Osprey Dr. 800-265-1322 5925 Heisley Rd. Dalfen Sales Agency Inc. Ancaster, ON L9G 4V5 coliowines.com Mentor, OH 44060 5760 Ave. Royalmount, Bureau 208 905-304-9449 877-273-7267 Mont-Royal, QC H4P 1K5 desscocountertops.com crescor.com 514-341-3482 dalfensales.com Dezmo Furniture Crown Custom Metal Spinning Inc. 3035 Boul. Industriel 1880 Kipling Ave. Danamark WaterCare Sherbrooke, QC J1L 2T9 Toronto, ON M9W 4J1 90 Walker Dr. 819-566-1515 416-243-9333 Brampton, ON L6T 4H6 dezmofurniture.com Colliers International Hotels crowncookware.ca 888-326-2627 1 Queen St. E., Ste. 2200 danamark.com Digital Alchemy Toronto, ON M5C 2Z2 Crown Verity Inc. 5750 Stratum Dr. 416-643-3456 37 Adams Blvd. Danesco Inc. Fort Worth, TX 76137 colliershotels.com Brantford, ON N3S 7V8 18111 Trans Canada Highway 817-504-3863 519-751-1800 Kirkland, QC H9J 3K1 data2gold.com Canada’s leader in hotel real estate crownverity.com 514-694-9111 has a global network of hospitality danescoinc.com Dimplex professionals, which specializes in hotel Crown Wallpaper & Fabrics 1367 Industrial Rd. and resort brokerage, debt placement as 88 Ronson Dr. Danone Inc. Cambridge, ON N1R 7G8 well as strategic advisory and research. Etobicoke, ON M9W 1B9 100 Rue Lauzon 800-668-6063 416-245-2900 Boucherville, QC J4B 1E6 dimplex.com ConAgra Foods Canada Inc. crownwallpaper.com 800-326-6638 5935 Airport Rd., Ste. 405 danone.ca Dinec Division of BDM + Furniture Inc. Mississauga, ON L4V 1W5 Cuisinart Canada 1273 Boul. Saint-Laurent O. 877-825-0589 100 Conair Parkway Louiseville, QC J5V 2L4 conagrafoods.com Woodbridge, ON L4H 0L2 800-567-8549 800-472-7606 dinec.com cuisinart.ca

32 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com THE 2015 BUYER’S GUIDE

DirectCash Payments Inc. Dudson Canada Inc. Export Packers Company Ltd. 1420 28 St. N.E., Ste. 6 6900 Airport Rd., Ste. 115 107 Walker Dr. Calgary, AB T2A 7W6 Mississauga, ON L4V 1E8 Brampton, ON L6T 5K5 888-414-3733 905-897-7540 905-792-9700 Eden Textile directcash.net dudsonusa.com exportpackers.com 10934 120 St. Direct Energy Business Dufflet Pastries Edmonton, AB T5H 3P7 Fabric Innovations 1001 Liberty Ave., Ste. 1200 166 Norseman St. 800-661-7239 2665 South Bayshore Dr., Ste. 712 Pittsburgh, PA 15222 Toronto, ON M8Z 2R4 edentextile.com Miami, FL 33133 800-830-5923 416-536-1330 305-860-5757 directenergy.com dufflet.com Eden Textile is a Canadian company fabricinnovations.com with more than 65 years of history and Dispenser Amenities Inc. experience in the textile industry. We Faema Canada 505 Newbold St. provide various products to the hospitality, 672 Dupont St. London, ON N6E 1K4 healthcare, camp and housing, food and Toronto, ON M6G 1Z6 800-639-4756 beverage, and health and beauty industries. 416-535-1555 Durkan dispenser-amenities.com faema.net 405 Virgil Dr. Eggrock By Oldcastle Modular Dalton, GA 30721 Dispense-Rite 200 Keystone Dr. FCS Computer Systems 800-241-4580 2205 Carlson Dr. Telford, PA 18969 1430 Glencoe Dr. durkan.com Northbrook, IL 60062 215-257-2255 Arcadia, CA 91006 847-753-9595 oldcastle.com 714-731-2350 Durkan is a leading manufacturer dispense-rite.com fcscs.com of hospitality flooring and has a long- EggSolutions Inc. standing reputation for serving the Distex M&M Inc. 283 Horner Ave. Firma Bath Furniture needs of the hospitality market. 129 Montée de Liesse Toronto, ON M8Z 4Y4 80 Hanlan Rd. Saint-Laurent, QC H4T 1T9 416-231-2309 Toronto, ON L4L 3P6 Dynamic Digital Technologies 514-382-3620 eggsolutions.ca 416-706-0552 1455 16th Ave. distex.ca firmabathfurniture.com Richmond Hill, ON L4B 4W5 Electric Mirror 905-707-0455 Diversey Care 11831 Beverly Park Rd., Bldg. D dynamicdigital.ca 2401 Bristol Circle Everett, WA 98204 Oakville, ON L6H 6P1 425-776-4946 Eco Crown Hospitality 905-829-1200 electricmirror.com 1734 Bow Valley Trail, P.O. Box 8187 FirstOnSite diversey.com Canmore, AB T1W 2T9 Elite Destination Homes 170 University Ave., Ste. 403 877-326-7829 Toronto, ON M5H 3B3 DMX Canada 345 St. Peter St., Ste. 1600 ecocrownhospitality.com 416-480-9155 2425 Matheson Blvd. E., Ste. 800 St. Paul, MN 55102 firstonsite.ca Mississauga, ON L4W 5K4 866-650-4334 Eco2max Inc. 800-350-0369 elitedestinationhomes.com 880-1435 St. Alexandre St. FirstOnSite Restoration is a full-service, dmx.com Montreal, QC H3A 2G4 Enbridge Gas 24-7 emergency restoration provider, 514-378-1879 serving the commercial sector and the Dolan Hospitality 500 Consumers Rd. eco2max.com hotel industry across Canada in times 222 Second Ave., Extension S. North York, ON M2J 1P8 of disaster. Seattle, WA 98104 877-362-7434 888-506-7383 enbridge.com/business Fleetwood Fine Furniture dolanhospitality.com Energex Inc. 80 North Queen St. 138 West 8th Ave. Toronto, ON M8Z 2C9 Dometic Ecolab Vancouver, BC V5Y 1N2 800-665-0314 2320 Industrial Parkway 5105 Tomken Rd. 866-787-1836 fleetwoodfinefurniture.com Elkhart, IN 46516 Mississauga, ON L4W 2X5 574-294-2511 energexinc.com 800-352-5986 Flexo Products Ltd. dometicusa.com ecolab.com Energyshop.com 4777 Kent Ave. 2271 Stouffville Rd., P.O. Box 266 Niagara Falls, ON L2H 1J5 Dominion Grand Hotel Group Inc. When it comes to “clean,” Ecolab is Gormley, ON L0H 1G0 905-354-2723 2000-1500 West Georgia St. the effective and sustainable choice. 905-737-5041 flexoproducts.com Vancouver, BC V6G 2Z6 Ecolab’s innovative technologies provide 604-669-2666 energyshop.com proven results with the company’s Flip.to dominiongrand.com housekeeping, warewashing and laundry Eska 630 N. Wymore Rd., Ste. 330 systems. Ecolab is the leading supplier 25 Adelaide St. E., Ste. 1000 Maitland, FL 32751 Dor-Val Manufacturing of cleaning and sanitation chemicals and Toronto, ON M5C 3A1 407-287-6122 11800 Boul. Laurentien programs to the accommodation and food- 866-434-3752 flip.to Saint-Laurent, QC H4K 2E1 service industries in Canada and globally. 800-561-7780 eskawater.com Follett Corp. dor-val.com Eddie’s Hang-Up Display Ltd. Evian Natural Spring Water 801 Church Lane 60 West 3rd Ave. 314 Queen St., Ste 107 Easton, PA 18040 Dr. Oetker Canada Ltd. Vancouver, BC V5Y 1E4 Bolton, ON L7E 4Z9 800-523-9361 2229 Drew Rd. 604-708-3100 905-483-3800 follettice.com Mississauga, ON L5S 1E5 eddies.com 905-678-1311 evian.com FoodPack Inc. oetkerfoodservice.ca Expert Systems Resources Inc. 7700 Pine Valley Dr., P.O. Box 72083 Woodbridge, ON L4L 8N8 DSC Hotel Systems 850 Tapscott Rd., Ste. 11 416-659-4149 1500-885 West Georgia St. Toronto, ON M1X 1N4 foodpack.ca Vancouver, BC V6C 3E8 416-299-7017 778-340-3235 expsys.com/hospitality dschotel.com hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 33 Forbes Industries GCB Inside GFL Environmental Corp. - Grant Thornton 1933 East Locust St. 1320 Shawson Dr., Ste. 200 Waste Management 333 Seymour St., Ste. 1600 Ontario, CA 91761 Mississauga, ON L4W 1C3 1048 Toy Ave. Vancouver, BC V6B 0A4 909-923-4559 905-795-1912 Pickering, ON L1W 3P1 604-443-2149 forbesindustries.com gcbinside.com 905-428-2755 grantthornton.ca gflenv.com Foundations Worldwide Inc. Great Grabz Design Emporium 5216 Portside Dr. GIII Ltd 4535 Domestic Ave. Medina, OH 44256 150 Klondike Dr. Naples, FL 34104-7099 GDI Services (Canada) LP 330-722-5033 Toronto, ON M9L 1X3 866-478-4722 foundations.com 60 Worcester Rd. 416-747-7769 greatgrabz.com Etobicoke, ON M9W 5X2 giii.com Freeman Audio Visual 855-593-8585 Greaves Jams & Marmalades 1930 Rue OnéSime Gagnon gdiservices.ca Girbau Industrial 55 Queen St. Lachine, QC H8T 3M6 2500 State Rd. 44 Niagara-on-the-Lake, ON L0S 1J0 800-868-6886 GDI has 15,000 employees servicing Oshkosh, WI 54904 905-468-7831 freemanav-ca.com more than 2,200 buildings throughout 800-256-1073 greavesjams.com Canada. Among others, GDI provides girbauindustrial.com French’s Foodservice - Reckitt Benckiser specialized hotel services (housekeeping, Gridcast Media (Canada) Inc. front desk and maintenance) with Global Hospitality Search Consultants Ltd. 171 East Liberty St. 2-1680 Tech Ave. advantageous all-inclusive rates. 171 East Liberty St., Ste. 256 Toronto, ON M6K 3P6 Mississauga, ON L4W 5S9 Toronto, ON M6K 3P6 866-515-3055 GE Canada 866-428-0119 416-538-3636 gridcast.ca frenchsfoodservice.ca 2300 Meadowvale Blvd. globalhospitality.com Mississauga, ON L5N 5P9 Grohe Canada Inc. Frito Lay Canada 905-858-5100 Globe Coffee Co. Inc. 1230 Lakeshore Rd. E. P.O. Box 40 ge.com/ca 40 Corstate Ave. Mississauga, ON L5E 1E9 Cambridge, ON N1R 5S9 Concord, ON L4K 4X2 905-271-2929 Gen-Lite Industries 800-376-2257 800-833-9535 grohe.ca fritolay.ca 9130 Rue Boivin globecoffee.com Lasalle, QC H8R 2E4 Grosfillex Frontrunner Network Systems 514-364-9933 Globe Food Equipment Co. 230 Old West Penn Ave. 412 Linden Ave. genlite.com 2153 Dryden Rd. Robesonia, PA 19551 Rochester, NY 14625 Dayton, OH 45439 800-233-3186 800-724-7378 937-299-5493 grosfillexfurniture.com frontrunnernetworks.com globeslicers.com George Courey Inc. (GCI) Group Lockhart Inc. Fusion Creative 6620 Rue Ernest Cormier Globe Hotelware Agency 195 Dufferin Ave., Ste. 450 2659 Douglas St., Second Floor Laval, QC H7C 2T5 7105 Edwards Blvd. London, ON N6A 1K7 Vancouver, BC V8T 5M2 450-661-6620 Mississauga, ON L5S 1Z2 519-672-3890 604-909-4926 georgecourey.com 905-565-6169 grouplockhart.com fusioncreative.ca globehotelware.com GCI has been a leading provider of quality Guest-Tek Interactive Entertainment Fusion Woodworks Inc. hospitality linens for more than 100 years. Goodman Air Conditioning & Heating 3030 3rd Ave. N.E., Ste. 240 1201 Lorne St. Our carefully selected range of products 7401 Security Way Calgary, AB T2A 6T7 Regina, SK S4R 2J9 are perfect for any hotel. Houston, TX 77040 866-509-1010 877-494-0817 877-254-4729 guest-tek.com fusionwoodworks.ca goodmanmfg.com GuestWare G.E.T. Enterprises LLC Gordon Food Service (GFS) 100 4th Ave. N., Ste. 400 1515 West Sam Houston Parkway N. 2999 James Snow Parkway N. Seattle, WA 98109 Houston, TX 77043 Milton, ON L9T 5G4 206-233-0110 713-467-9394 800-268-0159 guestware.com get-melamine.com gfs.com Georgia-Pacific Professional GUPM Construction Managers Garland Commercial Ranges 133 Peachtree St. Gordon R. Williams Corp. 255-17 Summerfield Dr. 209 Carrier Dr. Atlanta, GA 30303 10-3770B Laird Rd. Guelph, ON N1L 0E1 Etobicoke, ON M9W 5Y8 866-HEL-LOGP Mississauga, ON L5L 0A7 905-296-3800 416-747-7995 gppro.com 888-209-0999 gupm.ca garlandcanada.ca williamshvac.com Georgia-Pacific Professional provides Habco Gay Lea Foods hygienic dispensing systems, towels, Goslyn Environmental Systems 501 Gordon Baker Rd. 5200 Orbitor Dr. tissues, soaps, air fresheners, wipers, P.O. Box 424 Toronto, ON M2H 2S6 Mississauga, ON L4W 5B4 cups, plates, cutlery and napkins. We Aurora, ON L4G 5R6 800-387-5398 905-283-5254 serve a range of market segments, 905-841-0990 habcotech.com gaylea.com providing solutions through well-known goslyn.ca product brands such as enMotion®, Hager and Associates Inc. GBS Foodservice Equipment Inc. Compact®, Dixie®, EasyNap®, Gourmet Baker 1847 West Broadway, Ste. 306 951 Matheson Blvd. E. SmartStock® and Brawny Industrial®. 502-4190 Lougheed Highway Vancouver, BC V6J 1Y6 Mississauga, ON L4W 2R7 Burnaby, BC V5C 6A8 604-683-7553 905-897-2333 Gerhards Importers Canada 604-298-2652 hagerinc.com gbscooks.com 1228 Old Innes Rd., Ste. 319 gourmetbaker.com Ottawa, ON K1B 3V3 (The) Hall China Company 888-242-3111 1 Anna Ave. gerhardscanada.com East Liverpool, OH 43920 800-445-4255 hallchina.com

34 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com Canadian Ad Concepts v7:Layout 1 2/20/15 1:55 PM Page 1

THE 2015 BUYER’S GUIDE We’re Lighting Up the

Halton Indoor Climate Systems Ltd. Heinz Canada 1021 Brevik Place 90 Sheppard Ave. E., Ste. 400 Northern Skies Mississauga, ON L4W 3R7 North York, ON M2N 7K5 905-624-0301 416-226-5757 haltoncompany.com foodservice.heinz.ca

Hamida Textiles Inc. Henry of Pelham Wines 215 Evans Ave. 1469 Pelham Rd. Toronto, ON M8Z 1J5 St. Catharines, ON L2R 6P7 416-762-7922 905-684-8423 htihamida.com henryofpelham.com

Hansgrohe U.S.A. High Liner Foods Inc. 1490 Bluegrass Lakes Parkway 8000 Jane St. Tower A, Ste. 301 Alpharetta, GA 30004 Concord, ON L4K 5B8 800-334-0455 800-387-7422 hansgrohe.ca highlinerfoodservice.com

Hanson Brass HLS Linen Services 7530 San Fernando Rd. 45 Gurdwara Rd. Sun Valley, CA 91352 Ottawa, ON K2E 7X6 818-767-3501 613-842-3000 hansonbrass.com hlslinenservices.com

HLT Advisory Inc. 370 King St. W., Ste. 604 Toronto, ON M5V 1J9 416-924-7737 hlta.ca Harco Co. Ltd. 610 McAdam Rd. Hobart Food Equipment Group Canada Mississauga, ON L4Z 1P1 105 Gordon Baker Rd., Ste. 801 905-890-1220 Toronto, ON M2H 3P8 harcoco.com 416-447-6432 hobart.ca Since 1961, the name Harco has been synonymous with excellent service, Hobbs & Co. Wine Merchants Inc. Founded on the belief that one size dependability and expertise. Harco handles 736 Dundas St. E., Ste. 607 ® a complete line of commercial laundry does not fit all, Canadas Best Value Inn and Toronto, ON M5A 2C5 ® equipment. We provide in-house engineer- 416-694-3689 Lexington by Vantage offer the best of both worlds – the ing, design, layout, equipment-sizing and hobbswines.com service requirements. Harco is Canada’s resources of a franchise and the freedom of a membership. largest parts department for commercial HOK Designs Members Enjoy: laundry machinery. Call the experts. 720 King St. W., Ste. 505 Toronto, ON M5V 2T3 Hatco Corp. • Low, straightforward fees 416-203-9993 P.O. Box 340500 hok.com • Reasonable agreements • Sensible PIPs Milwaukee, WI 53234-0500 • Comprehensive revenue, marketing and 800-558-0607 Homer Laughlin China Co. hatcocorp.com 672 Fiesta Dr. sales resources Newell, WV 26050 Hauser Industries 800-452-4462 330 Weber St. N. hlchina.com Waterloo, ON N2J 3H6 800-268-7328 Homisco Global Communications Solutions hauser.ca 99 Washington St. Melrose, MA 2176 Hayward Pool Products 781-665-1997 2880 Plymouth Dr. homisco.com Oakville, ON L6H 5R4 905-829-2880 Horizon Milling G.P. haywardcanada.com 235 Nugget Ct. Brampton, ON L6T 5H4 HD Supply 905-494-2600 8885 Jane St. horizonmilling.com Concord, ON L4K 2M6 905-782-0557 Hormel Foods Corp. hdsupply.ca 1 Hormel Place Austin, TX 55912 Healthier Choice JoinVantageHospitality.com 800-523-4635 401 Jones St. hormel.com Dalton, GA 30720 888-316-2378 800-872-8426 Horwath HTL - Montreal healthierchoice.com 300 Saint Sacrement St., Ste. 25 Montreal, QC H2Y 1X4 514-284-7720 horwath-horizon.com hoteliermagazine.com Top 10 global hotel company with 1,200 properties © 2015 Vantage Hospitality (Canada) Inc. Horwath HTL - Toronto Hotel Waterparks HVS - Vancouver Innsource Solutions Inc. 1067 Yonge St. 3-1381 Hastings Cres. S.E. 145 West 17th St., Ste. 400 105-9790 Second St. Toronto, ON M4W 2L2 Calgary, AB T2G 4C8 North Vancouver, BC V7M 3G4 Sidney, BC V8L 3Y8 416-928-1444 800-485-0068 604-988-9743 888-655-0888 horwathhtl.ca hotelwaterparks.com hvs.com innsourcesolutions.com

Hotelevision Canada Ltd. HydroTher Commercial Spa & InnVentures Hospitality Corp. 512 Valridge Dr. Wellness Equipment 13061-15 Ave. Ancaster, ON L9G 0A9 135 Matheson Blvd. E. South Surrey, BC V4A 1K6 905-648-9838 Mississauga, ON L4Z 1R2 604-538-7001 Hospitality Financial & Technology hotelevision.ca 800-891-5811 innventures.ca Professionals (HFTP) hydrother.com 11709 Boulder Lane, Ste. 110 Hotelier magazine InnVue Inc. Austin, TX 97202 23 Lesmill Rd. iBrand Print 450 Ave. Saint-Jean-Baptiste, Bureau 200B 512-200-4026 Toronto, ON M3B 3P6 27-7500 Highway 27 Quebec, QC G2E 6H5 hftp.org 416-447-0888 Woodbridge, ON L4H 0J2 418-907-0296 hoteliermagazine.com 877-662-5187 innvue.com HFTP is the global professional ibrandprint.ca association for financial and Instacomm Canada Inc. technology personnel working in Icon Digital Productions 1-200 North Service Rd. W., Ste. 300 hotels, clubs and other hospitality- 25 Sims Cres. Oakville, ON L6M 2Y1 related businesses. HFTP provides Houston Construction Ltd. (HCL) Richmond Hill, ON L4B 1C9 905-465-1266 educational opportunities, research 59 Romina Dr., Ste 102 905-889-2800 instacomm.com and publications to members around Concord, ON L4K 4Z9 iconprint.com the globe. hclgroup.com Igloo Refrigeration Ltd. Hospitality Needs Inc. Established in 1981, Houston 370 Norfinch Dr. 499 Main St., P.O. Box 93010 Construction Ltd. is an industry leader Toronto, ON M3N 1Y4 Brampton, ON L6Y 1N0 providing full-service renovations and 416-663-3051 Intello Technologies Inc. 905-874-9221 construction management services igloorefrigeration.com 606 Champlain, Ste. 302 hospitalityneedsinc.com to the hotel and resorts industry. Imagewear by Marks Work Wearhouse St-Jean sur Richelieu, QC J3B 6X1 888-404-6261 Hospitality Solutions International (HSI) HSBC Canada 6325 11 St. S.E., Ste. 14 intello.com 9977 North 90th St., Ste. 300 100 Queen St. W. Calgary, AB T2H 2L6 Scottsdale, AZ 85258 Toronto, ON M5H 2N2 877-836-5041 Whether you need guestroom Internet 480-596-5156 866-808-4722 imagewear.ca access, energy-management solutions hsi-solutions.com hsbc.ca Impark for hotels or a digital signage network, Intello Technologies provides Hotel Association of Canada (HAC) Hsquared Canada 601 West Cordova St., Ste. 300 complete solutions. 130 Albert St., Ste. 1206 701 Don Mills Rd., Ste. 2503 Vancouver, BC V6B 1G1 Ottawa, ON K1P 5G4 Toronto, ON M3C 1R7 604-681-7311 Interface Canada Inc. 613-237-7149 416-538-8793 impark.com 233 Lahr Dr. hotelassociation.ca hsquaredcanada.com Belleville, ON K8N 5S2 613-966-8090 Hotel Fitness interfaceflor.ca 1818 Research Dr. Fort Wayne, IN 46808 Imprint Plus Interface Marketing Group Inc. 800-291-0403 260-21320 Gordon Way 9-1240 Burloak Dr. hotelfitnessclub.com Richmond, BC V6W 1J8 Humanscale Corp. Burlington, ON L7L 6B3 604-278-7147 488 Wellington St. W., Sixth Floor 905-847-0114 Hotel Metro imprintplus.com Toronto, ON M5V 1E3 interfacemktg.com 32 Covent Market Place 416-979-0470 London, ON N6A 1E8 Imprint Plus manufactures reusable humanscale.com Intersteam Technologies 519-518-9000 name badges and signs for the 170 Princess St. hotelmetro.ca hospitality industry. Create name Humanscale is the premier designer and Hamilton, ON L8L 3L3 badges and hotel signage — with manufacturer of ergonomic products for the 800-281-4413 graphics — using a PC and printer. hotelier and their guests, including seating, intersteam.com task lighting, air purification and more. Ipso (Commercial Coin Laundry) Hunter Amenities International Ltd. 1 Shepard St., P.O. Box 990 Hotel Technologies 1205 Corporate Dr. Ripon, WI 54971 1299 Main St. Burlington, ON L7L 5V5 800-872-4776 Rahway, NJ 07065 800-668-1483 ipso.com 732-574-0117 hunteramenities.com hoteltech.com InnQuest Canada ISA International Inc. Hunter Douglas Canada 100-18236 105 Ave. 46 Dufflaw Rd. Hotel Technologies offers a variety of 132 First Gulf Blvd. Edmonton, AB T5S 2R5 Toronto, ON M6A 2W1 innovative products to the hospitality Brampton, ON L6W 4T7 888-477-0344 416-782-9100 trade, including alarm clocks, clock 800-265-8000 innquest.com havaseat.com radios and wireless speaker systems hunterdouglas.ca under the iHome and Timex brands. Specialists in hospitality software systems Islandaire HVS - Toronto and solutions, InnQuest Canada can meet 22 Research Way 6 Victoria St. all your technological needs. We provide East Setauket, NY 11733 Toronto, ON M5E 1L4 PMS and POS solutions across Canada. 800-886-2759 416-686-2260 islandaire.com hvs.com

36 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com THE 2015 BUYER’S GUIDE

Italpasta Ltd. JFC International Inc. Karstan Communications Inc. Kohler 116 Nuggett Ct. 1025 Kamato Rd. 55-1267 Dorval Dr. 107 Woodbine Downs Brampton, ON L6T 5A9 Mississauga, ON L4W 0C1 Oakville, ON L6M 3Z5 Toronto, ON M4L 3P1 905-792-9928 905-629-0993 905-844-1900 416-802-1250 italpasta.com jfc.com karstan.com kohler.ca iTesso Enterprise Lodging System Johnson-Rose Inc. Kartners Bathroom Accessories Koregroup Inc. 1389 Peachtree St., Ste. 320 7300 East Danbro Cres. 112 Donaghy Ave. 1839-120th Ave. N.E. Atlanta, GA 30309 Mississauga, ON L5N 6C2 North Vancouver, BC V7P 2L5 Calgary, AB T3K 0S5 317-653-5353 905-817-1470 604-628-0567 403-244-6460 itesso.com johnsonrose.ca kartners.com koregroupinc.com

Ivanhoe Cheese Inc. JostCo Textiles International K-Bro Linen Systems Kraft Foodservice 11301 Highway 62 N. 160 Tycos Dr., Ste. 2201 14903-137 Ave. N.W. 95 Moatfield Rd. Madoc, ON K0K 2K0 Toronto, ON M6B 1W8 Edmonton, AB T5V 1R9 Toronto, ON M3B 3R9 905-283-5222 416-792-3800 780-453-5218 416-441-5000 ivanhoecheese.com jostco.com k-brolinen.com kraftfoodservice.com

Jagorb International Ltd. JRoss Recruiters Keller Williams Realty Centres Brokerage Kruger Products L.P. 3767 Douglas Ridge Link S.E. 3500-2 Bloor St. E. 1271 Gorham St. 1900 Minnesota Ct., Ste. 200 Calgary, AB T2Z 3H7 Toronto, ON M4W 1A8 Newmarket, ON L3Y 8Y7 Mississauga, ON L5N 5R5 403-613-4645 416-410-5316 877-895-5972 905-812-9600 jagorb.com jrossrecruiters.com kevindixon.ca krugerproducts.ca

Jalco JRS Amenities Ltd. Kellogg Canada Inc. Lamb Weston Canada 3801 19 St. 110-11780 Hammersmith Way 5350 Creekbank Rd. 6-295 Queen St., Ste. 383 Calgary, AB T2E 6S8 Richmond, BC V7A 5E9 Mississauga, ON L4W 5S1 Brampton, ON L6W 486 403-265-0911 604-244-7627 905-290-5200 905-278-4544 jalco.com jrsamenities.com kelloggs.ca lambweston.ca

JSP Industries Inc. Kendale Products Ltd. Lamplough Cutlery Ltd. 41 Rue de L’Industrie 3187 Stouffville Rd., P.O. Box 99 5501 Vanden Abeele St. Ste-Melanie, QC J0K 3A0 Gormley, ON L0H 1G0 Montreal, QC H4S 1W1 Jamco Chairs (The Table and Chair People) 450-889-2229 905-887-5822 514-335-7883 7111 Tranmere Dr. jsp-industries.com lamploughcutlery.com Mississauga, ON L5S 1M2 Ketchum Manufacturing Inc. 905-673-5644 JTECH Communications, Inc. 1245 California Ave. Lancaster Colony Commercial Products jamcowood.com 6413 Congress Ave., Ste. 150 Brockville, ON K6V 7N5 P.O. Box 630 Boca Raton, FL 33433 613-342-8455 Columbus, OH 43216 Since 1985, Jamco Chairs has been 800-321-6221 ketchum.ca 614-263-2850 producing quality seating for the restaurantpaging.com lccpinc.com architectural, design and hospitality Keystone Fitness markets. Jamco tables and chairs can JustSteph Sales Inc. 8-7700 Keele St. Larry Mckenzie Realty Executives Elite be found in the finest furniture 13-2857 Sherwood Heights Dr. Vaughan, ON L4K 2A1 519 York St. showrooms, hotels, restaurants, Oakville, ON L6J 2S7 416-667-7112 London, ON N6B 1R4 cafés and clubs. Contact us at 905-829-9768 keystonesports.ca 519-673-7822 888-473-5644 or jamcochairs.com juststephsales.com larrymckenzie.ca KGB Marketing Inc. Janes Family Foods Ltd. 6-5630 Tomken Rd. (The) Last Touch 3340 Orlando Dr. Mississauga, ON L4W 1P4 P.O. Box 123 Pickering Main Mississauga, ON L4V 1C7 905-624-3730 Pickering, ON L1V 2R2 905-673-7145 kgbmarketing.com 905-239-6992 janesfamilyfoods.com thelasttouch.biz Kaba Ilco Lodging Systems Kienna Coffee Roasters 7301 Decarie Blvd. 164-2880 45th Ave. S.E. LCE Interiors Montreal, QC H4P 2G7 Calgary, AB T2B 3M1 141 Caster Ave. 514-735-5410 403-444-9300 Woodbridge, ON L4L 5Y8 kabalodging.com kienna.com 905-856-5488 lceinteriors.com Through the ILCO and Saflok brands, Kaba Kimball Hospitality Jani-King Canada Hospitality Divison offers state-of-the-art solutions for the 1180 East 16th St. Lecours Wolfson 23 Cornwallis St. lodging market, including access-control Jasper, IN 47549 116 Spadina Ave., Ste. 700 Kentville, NS B4N 2E2 systems and electronic locks supported 800-634-9510 Toronto, ON M5V 2K6 902-678-3200 by outstanding customer service. kimballhospitality.com 416-703-5482 janiking.ca lecourswolfson.com Kara Furniture Management Ltd. Kimberly-Clark Inc. Jani-King Hospitality offers a full menu 1028 Lakeshore Rd. E. 50 Burnhamthorpe Rd. W. Leda Furniture of cleaning services, including turn-key Oakville, ON L6J 1K8 Mississauga, ON L5B 3Y5 350 Clayson Rd. housekeeping, supplement staffing, 905-842-6437 888-525-8388 Toronto, ON M9M 2H2 overnight public space, guestroom deep karafurniture.com kimberly-clark.com 416-745-9588 cleans, kitchen cleaning and more. ledafurniture.com Karcher Canada Inc. King Koil Sleep Products Jaymar 67-6535 Millcreek Dr. 5811-46th St. S.E. 75 Rue Jaymar Mississauga, ON L5N 2M2 Calgary, AB T2C 4Y5 Terrebonne, QC J6W 1M5 905-672-8233 403-279-1020 450-471-4172 karcher.ca kingkoil.ca jaymar.ca hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 37 Levey Industries Inc. 519-756-2800 Mansfield Plumbing Products LLC McCall’s 2150 Winston Park Dr. lockwoodmfg.ca 150 East First St. 1290 Fewster Dr. Oakville, ON L6H 5V1 Perrysville, OH 44864 Mississauga, ON L4W 1A4 800-588-3990 Lodgenet Canada Inc. 877-850-3060 905-602-9622 leveyindustries.com 1-292 Walker Dr. mansfieldplumbing.com mccalls.ca Brampton, ON L6T 4Z1 Lexmark Carpet Mills Inc. 905-458-0200 Maple Leaf Foodservice McCormick Canada 285 Kraft Dr. lodgenet.com 6985 Financial Dr. 600 Clarke Rd. Dalton, GA 30721 Mississauga, ON L5N 0A1 London, ON N5V 3K5 800-871-3211 Long Range Systems Inc. 877-779-3663 519-432-7311 lexmarkcarpet.com 4550 Excel Parkway mapleleaf.ca clubhouseforchefs.ca Addison, TX 75001 LG Electronics Canada Inc. 214-553-5308 McCullagh Coffee (Food Service) 20 Norelco Dr. pager.net 245 Swan St. North York, ON M9L 2X6 Buffalo, NY 14204 647-253-6300 Lowry School for Pool & Spa Chemistry 800-753-3473 lg.com/ca_en 4-1151 Gorham St. Marina Textiles Inc. mccullaghcoffee.com Newmarket, ON L3Y 8Y1 11-3535 Laird Rd. Libbey Glassware, a Libbey 800-391-8378 Mississauga, ON L5L S47 Mega-Lab Foodservice Foodservice Company lowryschools.com 905-828-8800 B-361 Connie Cres. 300 Madison Ave., P.O Box 10060 marinatextiles.com Concord, ON L4K 5R2 Toledo, OH 43699-0060 Lunera Lighting Inc. 877-634-2522 800-356-8006 1615 Wayatt Dr. Importers and distributors of sheets, mega-lab.com/foodservice libbey.com Santa Clara, CA 95054 towels, bathrobes, mattress pads, pool 650-241-3875 towels, pillows, blankets, bar wipes, Mellors Exceptional Hospitality Lieberman Tranchemontagne Inc. lunera.com aprons, comforters, duvets as well as Recruitment Services 653 Rue Hodge tablecloths and various other linens 777 Bay St., P.O. Box 46037 Saint-Laurent, QC H4N 2A3 Mac Interior Design Inc. for hospitality, healthcare, restaurant Toronto, ON M5G 2P6 514-747-5510 1679 Bedford Row and automotive. 416-925-7533 liebermantranche.com Halifax, NS B3J 1T1 mellors.ca 902-425-4959 Master Group Life Fitness macinteriordesign.com 1675 Boul. Montarville Meteor Telecommunications 5100 North River Rd. Boucherville, QC J4B 7W4 Phone Systems Schiller Park, IL 60176 Macgregor’s Meat & Seafood Ltd. 514-527-2301 66 Nuggett Ct., Ste. 2 800-527-6065 265 Garyray Dr. master.ca Brampton, ON L6T 5A9 lifefitness.com Toronto, ON M9L 1P2 905-595-4444 416-749-5951 Master Pools by meteortel.com LightGuard macgregors.com Dominion Gunite Calgary Ltd. 272 West Stag Park Service Rd. 3-1381 Hastings Cres. S.E. Meubles Saint Damase Burgaw, NC 28425 Magic Seasoning Blends Calgary, AB T2G 4C8 246 Rue Principale 910-259-1131 720 Distributors Row, P.O. Box 23342 403-287-1660 Saint-Damase, QC J0H 1J0 lightguard.com New Orleans, LA 70123 masterpoolscalgary.com 450-797-3702 504-731-3590 st-damase.com Liinz chefpaul.com Matrix Integrated Solutions Ltd. 3035 Boul. Industriel 15-3075 14th Ave. MGS Sherbrooke, QC J1L 2T9 Maitre’D by Posera POS Markham, ON L3R 0G9 2043 State Rd. 7, F6-291 819-566-1515 2020 University St., Ste. 1900 905-752-1200 Boca Raton, FL 33498 liinz.com Montreal, QC H3A 2A5 matrixpos.com 561-218-8798 888-404-2662 mgsdesigns.com Lilydale Inc. maitredpos.com Maximillien & Company P.O. Box 250 2401 Canoe Ave. MicroFridge/Danby Pickering, ON L1V 2R4 Majestic International Coquitlam, BC V3K 6A9 5070 Whitelaw Rd. 888-377-7789 5905 Rue Kieran 800-667-9387 Guleph, ON N1H 6J4 lilydale.com Saint-Laurent, QC H4S 0A3 maximillien.com 519-837-0920 514-727-2000 microfridge.ca Lindt & Sprüngli (Canada) Inc. majesticinternational.com Maytag Commercial Laundry 900-181 University Ave. 2000 M63 North MD 8600 MIDI Division of BDM + Furniture Inc. Toronto, ON M5H 3M7 Malaspina Soap Factory Inc. Benton Harbour, MI 49022 1273 Boul. Saint-Laurent O. 416-351-8566 6908 Invermere Ct. 800-662-3587 Louiseville, QC J5V 2L4 lindt.ca Powell River, BC V8A 1N5 maytagcommerciallaundry.com 800-567-8549 604-485-2281 mi-di.ca Liveport malaspinasoapfactory.ca McCain Foods (Canada) 3689 Yorkton Rd. 8800 Main St. Miele Ltd. West Kelowna, BC V4T 2T7 Manco Distributors Inc. Florenceville-Bristol, NB E7L 1B2 161 Four Valley Dr. 866-721-0485 25 Iron St. 866-622-2461 Vaughan, ON L4K 4V8 liveport.com Etobicoke, ON M9W 5E3 mccain.ca 888-325-3957 416-247-8422 mieleprofessional.ca LOC International Inc. manitowocice.com McCall Refrigeration 2759 Boul. Matte 26 Paine Ave. Milliken & Company Brossard, QC J4Y 2P4 Manitowoc Foodservice/Garland Canada Irvington, NJ 07111 P.O. Box 1926 800-724-5904 1177 Kamato Rd. 800-669-0619 Spartanburg, SC 29304 locinternational.com Mississauga, ON L4W 1X4 mccallrefrigeration.com 864-503-2020 888-442-7526 milliken.com Lockwood Manufacturing Inc. manitowocfsusa.com 84 Easton Rd. Brantford, ON N3P 1J5

38 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com THE 2015 BUYER’S GUIDE

Milnor Laundry Systems P.O. Box 400 Kenner, LA 70063-0400 905-738-2070 milnor.com Mother Parkers Tea & Coffee Inc. Mingus Software-Hotello 2530 Stanfield Rd. 4035 Ambroise St., Ste. 314 Mississauga, ON L4Y 1S4 Montreal, QC H4C 2E1 905-279-9100 800-665-2659 mother-parkers.com hotello.ca/en Mother Parkers Tea & Coffee is Minibar Systems building a better beverage solution 201-21 Queen St. E. for you and your customers. We Brampton, ON L6W 3P1 measure our success by your success. 905-487-0620 minibar.ch Mr. Grab Bar Inc. 999 Vanderbilt Beach Rd., Ste. 200 Mitel Network Solutions Naples, FL 34108 135 Matheson Blvd. W. 239-514-4722 Mississauga, ON L5R 3L1 mrgrabbar.com 905-501-4600 mitel.com Muldoon’s Own Hand Roasted Coffee 5680 Timberlea Blvd. Mixology Canada Inc. Mississauga, ON L4W 4M6 3 Brewster Rd. 877-512-2233 Brampton, ON L6T 5G9 muldoonscoffee.com 905-793-9100 islandoriginals.ca Mul-T-Mat & Supply Co. 4-106 Rayette Rd. MKE Industries Inc. Concord, ON L4K 2G3 183 Boul. Montcalm N. 800-567-6287 Candiac, QC J5R 3L6 mul-t-mat.com 450-659-6531 mke-ind.com MVP Group Corp. 5659 Royalmount Ave. Modern Niagara HVAC Services Montreal, QC H4P 2P9 695 Flint Rd. 514-737-9701 Weston, ON M3J 2T7 mvpgroupcorp.com 416-748-3882 modernniagara.com/hvactoronto National Event Supply 3280 Caroga Dr. Molly Magee Mississauga, ON L4V 1L4 P.O. Box 71547 800-827-8953 Aurora, ON L4G 6S9 nationaleventsupply.com 905-726-8929 mollymagee.com Nationwide Hotel Supply Inc. 8771 No. 4 Rd. Moncur Design Associates Richmond, BC V6Y 2T7 672 Dupont St. 604-277-9294 Toronto, ON M6G 1Z6 hotelsupplycanada.com 416-537-7991 moncur.ca Natural Fruit Canada 77 Presidio Dr. Moneris Solutions Hamilton, ON L8W 3C5 3300 Bloor St. W. 289-439-1635 Toronto, ON M8X 2X2 naturalfruit.ca 866-666-3747 shopmoneris.com Naya 340-2030 Pie-IX Blvd. Montague Company Montreal, QC H1V 2C8 1830 Stearman Ave. 888-456-6292 Hayward, CA 94540-4954 naya.com 800-345-1830 montaguecompany.com NEBS Business Products 330 Cranston Cres. Morton-Parker Ltd. Midland, ON L4R 4V9 99 Dufferin Ave., P.O. Box 547 866-749-6327 Trenton, ON K8V 5R7 nebs.ca 800-267-7509 mortonparker.com Nella Cutlery Toronto 148 Norfinch Dr. Toronto, ON M3N 1X8 416-740-2424 nellacutlery.com

hoteliermagazine.com Neo-Image Candlelight Ltd. Ontario Laundry Systems Inc. Panasonic Canada Inc. 1331 Blundell Rd. 5-7475 Kimbel St. 5770 Ambler Dr. Mississauga, ON L4Y 1M6 Mississauga, ON L5S 1E7 Mississauga, ON L4W 2T3 905-273-3020 888-669-4837 877-559-8473 neo-image.com ontariolaundry.com panasonic.ca Service Is Our Passion, Technology Is Our Expertise. Opella LLC PanSaver Northwind Maestro PMS 1160 West 13th St. 542 N. Lewis Rd., Ste. 206 8300 Woodbine Ave., Fifth Floor Riviera Beach, FL 33404 Limerick, PA 19468 Markham, ON L3R 9Y7 772-919-7905 877-726-7287 905-940-1923 opella.com pansaver.com Nestlé Professional maestropms.com 25 Sheppard Ave. W. Paramount Lodging Advisors North York, ON M2N 6S8 Maestro by Northwind is the preferred 939 W. North Ave., Ste. 750 800-288-8682 PMS of leading independent hotels, Oracle Micros Systems Inc. Chicago, IL 60642 nestleprofessional.com resorts and multi-property groups. With 7031 Columbia Gateway Dr. 312-239-0166 20 integrated modules, Maestro is Columbia, MD 21046 paramountlodging.com Nestlé Professional® is a recognized for providing the industry’s 866-287-4736 foodservice-dedicated organization leading Diamond Plus Service. micros.com ParkSmart Inc. with three strategic ambitions: to 301 Matheson Blvd. W. offer consumer insights to help you Nova Communications Oracle Micros is the leading provider Mississauga, ON L5R 3G3 create profitable new business ideas, 167 Trider Cres. of enterprise applications for the 905-755-0027 to build close working relationships Dartmouth, NS B3B 1V6 hospitality and retail industries smartcity-parksmart.com with you, our foodservice partner, and 877-721-7070 worldwide, providing cloud-based to leverage the strength of our brands novacommunications.com and on-premise property, central Parmalat Canada and products to help you drive profitable and e-commerce solutions for more 405 The West Mall, 10th Floor growth and guest satisfaction. Nestlé Number Ten Architectural Group than 30,000 hotels worldwide. Toronto, ON M9C 5J1 Professional® offers quality culinary 200-1619 Store St. 800-563-1515 products with the following portfolio of Victoria, BC V8W 3K3 Orchid Island Juice Company parmalat.ca brands: Stouffer’s®, Stouffer’s Right For 250-360-2106 3330 North U.S. Highway One You®, Joseph’s Gourmet Pasta®, numberten.com Fort Pierce, FL 34950 PC Music Minor’s® and Trio®. 800-373-7444 1-121 Bradwick Dr. Ocean Spray International oijc.com Concord, ON L4K 1K5 Nestlé Waters Canada One Ocean Spray Dr., P.O. Box 81 905-760-8747 101 Brock Rd. S. Lakeville, MA 02349 Oreck Corp. pcmusic.com Guelph, ON N1H 6H9 905-281-4496 1400 Salem Rd. 888-565-1445 oceanspray.ca Cookeville, TN 38506 Peerless Hospitality nestle-waters.ca 800-989-3535 335 Rue de Roxton Oculus Hospitality Training & Business oreck.com Actonvale, QC J0H 1A0 Netversity Solutions Solutions Inc. 888-467-5075 450 Harry Walker Parkway S. 422 Richards St., Ste. 170 Orion by VingCard Elsafe peerlesshospitality.com Newmarket, ON L3Y 8E3 Vancouver, BC V6B 2Z4 631 International Parkway, Ste. 100 905-952-2288 877-649-5641 Richmond, TX 75081 Peller Estates netversity.ca oculussolutions.com 972-692-3167 290 John St. E. vingcardelsafe.com Niagara-on-the-Lake, ON L0S 1J0 New Perspective Pools Odyssey Wallcoverings 905-468-4678 240-70 Shawville Blvd. S.E., Ste. 1429 60 Prince Andrew Place Orkin PCO Services peller.com Calgary, AB T2Y 2Z3 Toronto, ON M3C 2H4 5840 Falbourne St. 403-973-7696 647-288-0888 Mississauga, ON L5R 4B5 Penalta Group Ltd. newperspectivepools.com odysseywallcoverings.com 800-800-6754 521 North Service Rd. E., Ste. 2B orkincanada.ca Oakville, ON L6H 1A5 Noram Interiors Oggi Design Inc. 905-465-0970 29 Portland St. 7174 Croissant du Littoral Otis Spunkmeyer Inc. penaltagroup.com Etobicoke, ON M8Y 1A6 Anjou, QC H1J 2Z3 14490 Catalina St. 416-236-0771 514-327-0440 San Leandro, CA 94577 Pepsi-QTG Canada Inc. noraminteriors.com oggidesign.com 888-275-6847 5550 Explorer Dr., Eighth Floor spunkmeyer.com Mississauga, ON L4W 0C3 Noraxx Inspections Inc. 289-374-5000 B-5650 Keaton Cres. Ozomate, the Ozone Company pepsico.com Mississauga, ON L5R 3G3 7585 Rue Cordner 905-502-8222 LaSalle, QC H8N 2R5 Perfect Fry LLC noraxx.ca 888-696-6283 1-2355 52 Ave. S.E. Onity ozomate.com Calgary, AB T2C 4X7 Noritake Canada Ltd. 5201 Explorer Dr. 403-253-9214 90 Nuggett Ave. Mississauga, ON L4W 4H1 PAG Hospitality perfectfry.com Toronto, ON M1S 3A7 416-986-8392 880-1435 St. Alexandre Rd. 416-291-2946 onity.com Montreal, QC H3A 2G4 Permul Ltd. noritakechina.com/canada 514-378-1879 325A Annagem Blvd. Onity is a leading global provider pag-solutions.com Mississauga, ON L5T 3A7 Northern Feather Canada of electronic locking systems and 905-670-3744 8088 River Way solutions, electronic safes and Pak-It Green Cleaning Solutions permul.com Delta, BC V4G 1K9 energy-management systems 20 Iroquois St. 604-940-8283 for the hospitality, commercial, Niagara Falls, NY 14303 (The) Personnel Department northern-feather.com education, government and 905-932-0618 1205-595 Howe St. marine markets. plastic2oil.com Vancouver, BC V6C 2T5 604-685-3530 goodstaff.com

40 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com THE 2015 BUYER’S GUIDE

Pet on Vacation Plan A PR & Marketing Inc. Profitek POS Solutions Rational Canada 2 Landscape Dr. 160 South Main St., Ste. A 2688 Shell Rd., Ste. 108 107-2410 Meadowpine Blvd. Shanty Bay, AB L0L 2L0 Winter Garden, FL 34787 Richmond, BC V6X 4E1 Mississauga, ON L5N 6S2 855-738-7829 407-905-0608 866-248-0333 877-728-4662 petonvacation.com planapr.com profitek.com rational-canada.com

Philips Day-Brite Point of Presence Technologies Inc. PromoWare Corp. RBC Royal Bank 938 Green St. S. 114 Parliament St. 2210 Hanselman Ave. 483 Bay St., B1 Level Tupelo, MS 38804 Toronto, ON M5A 2Y8 Saskatoon, SK S7L 6A4 Toronto, ON M5G 2E1 800-234-1890 416-979-2092 800-463-9237 800-769-2520 chloridesys.com pofp.com promowarecorp.com rbcroyalbank.com/business

Philips Hospitality (The) Pop Shoppe Re/max 281 Hillmount Rd. P.O. Box 84012 7101 Syntex Dr. Markham, ON L6C 2S3 Burlington, ON L7L 6S2 Mississauga, ON L5N 6H5 888-744-5477 905-634-3663 905-542-2400 philips.ca thepopshoppe.com Protect-A-Bed remax.ca 1500 South Wolf Rd. Phillips Foods Inc. Postime Inc. Wheeling, IL 60090 Reckitt Benckiser Canada Inc. 1215 East Fort Ave. 729 Henry Ave. 866-297-8836 2-1680 Tech Ave. Baltimore, MD 21230 Winnipeg, MB R3E 1V2 protectabed.com Mississauga, ON L4W 5S9 443-263-1200 204-452-3444 905-293-7000 phillipsfoods.com postime.com Protect-A-Bed® offers a complete reckittbenckiser.com line of protective bedding products. Phoenix Floor & Wall Products Inc. PPL Aquatic Fitness & Spa Group Inc. Sold in more than 46 countries, Redmond/Williams 8 Maplewood Dr. 135 Matheson Blvd. E. the company is a worldwide leader 5605 Timberlea Blvd. Hazleton, PA 18202 Mississauga, ON L4Z 1R2 in mattress protection innovation. Mississauga, ON L4W 2S4 800-268-8108 905-501-7210 888-571-2627 floorsbyphoenix.com pplgroup.com PSAV Presentation Services redmondwilliams.com 8-200 Trowers Rd. Phone Suite Precise ParkLink Inc. Vaughan, ON L4L 5Z8 (The) Refinishing Touch D-2150 West 6th Ave. 100 Floral Parkway 780-991-9993 9350 Industrial Trace Broomfield, CO 80020 Toronto, ON M6L 2C5 psav.com Alpharetta, GA 30004 800-245-9933 888-783-7275 800-523-9448 phonesuite.com preciseparklink.com PurePages therefinishingtouch.com 504 Iroquois Shore Rd. PI Fine Art Preferred Alliance Group Systems Ltd. Oakville, ON L6H 3K4 Regal Ware Inc. 1180 Caledonia Rd. 101-2904 South Sheridan Way 866-321-6111 1675 Reigle Dr. Toronto, ON M6A 2W5 Oakville, ON L6J 7L7 purepages.ca Kewaskum, WI 53040 416-789-7156 800-219-8805 262-626-8503 pifineart.com preferredalliance.ca Purity Pest Control regalware.com 64 Conley St. Picture This On Granite Prince Castle LLC Toronto, ON L4J 2X5 Renard International Hospitality 82 Chemin des Ursulines 355 East Kehoe Blvd. 905-761-9388 Search Consultants Stanstead, QC J0B 3E0 Carol Stream, IL 60188 puritypestcontrol.com 121 Richmond St. W., Ste. 500 819-876-5009 630-462-8800 Toronto, ON M5H 2K1 picturethisongranite.com princecastle.com Quadrant Marketing Ltd. 416-364-8325 1220 Sheppard Ave. E., Ste. 400 Toronto, renardinternational.com Piller’s Fine Foods ON M2K 2S5 443 Wismer St. 416-497-1711 Renée Bates Designs Waterloo, ON N2K 2K6 quadrantmarketing.com 3590 Rivergate Way, Ste. 1805 800-265-2628 Ottawa, ON K1V 1V6 pillers.com/foodservice 613-769-0477 Procter & Gamble Professional Quality Meats reneebatesdesigns.com 4711 Yonge St. 3-8450 Lawson Rd. Pinnacle Foods Toronto, ON M2N 6K8 Milton, ON L9T 0J8 2420 Meadowpine Blvd., Ste. 101 Reservationbooks.com 800-332-7787 905-564-9422 Mississauga, ON L5N 6S2 Meriline R., P.O. Box 78029 pgpro.com 905-821-8500 Ottawa, ON K2E 1B1 pinnaclefoodscorp.com 800-942-7086 P&G Professional is your resource for reservationbooks.com laundry/cleaners/floor care and health Pitco Frialator Inc. Rabco Foodservice Ltd. and beauty supplies. We’re committed 3-3220 Orlando Dr. 880 Milner Ave. ResortSuite to boosting your sales, increasing your Mississauga, ON L4V 1R5 Toronto, ON M1B 5N7 171 East Liberty St., Ste. 207 efficiencies and improving your profitability. 905-677-4428 416-208-2025 Toronto, ON M6K 3P6 pitco.com rabcofoodservice.com 416-259-0715 Professional Sanitation & Packaging enablez.com 10 Loring Dr. PKF Consulting Inc. For more than 25 years, Rabco has been Bolton, ON L7E 1J9 30 St. Patrick St., Eighth Floor the exclusive Canadian distributor of Restwell Sleep Products 905-951-9410 Toronto, ON M5T 3A3 quality foodservice products from suppliers 14922 54A Ave. professionalsanitationpackaging.com 416-360-5000 such as APW Wyott, Bakers Pride, Carlisle Surrey, BC V3S 5X7 pkfcanada.com Foodservice, CDN Foodservice, Flexsil-Lid 888-572-8177 ProffDesign Hotel Furniture and our own Magnum by Rabco brand. restwell.com 163 Rue Cowie, Bureau 103 Granby, QC J2G 3V5 514-978-0242 proffdesign.ca

hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 41 Reuven International Rogers Communication Inc. 1881 Yonge St., Ste. 201 333 Bloor St. E., Seventh Floor Toronto, ON M4S 3C4 Toronto, ON M4W 1G9 416-929-1496 866-727-2141 reuven.com rogers.com/business Select Hospitality Systems 2 Holland Dr., Unit 7 Revive Hot Towel Company Ronco Bolton, ON L7E 1E1 2645 Lynburn Cres. 70 Planchet Rd. 905-857-7142 SCA Tissue Nanaimo, BC V9S 3T7 Concord, ON L1K 2C7 selecthospitalitysystems.com 866-206-6158 905-660-6700 1275 North Service Rd., Ste. 800 revivehottowels.com ronco.ca Oakville, ON L6M 3G4 Serving Canada since 1992, Select 855-486-7522 Hospitality Systems offers sales, service RGA Hotel Asset Management Royal Design Inc. tork.ca and installations. It features state-of-the-art 3 Rowanwood Ave. 1228 Gorham St., Unit 10 electronic lock systems, RFID, wireless and Toronto, ON M4W 1Y5 Newmarket, ON L3Y 8Z1 SCA Tissue’s segment-driven solutions smartphone. Contact us now to upgrade 416-505-4301 905-508-5600 include Tork third-party certified napkins, your system. rgahotels.com royaldesign.ca hand towels, bath and facial tissue, specialty wipes, dispensers and soap systems. RIBA Corp. Royal Doulton Hospitality As a top North American manufacturer of 433 Consortium Ct. 1330 Campus Parkway Away-From-Home sanitary products, SCA London, ON N6E 2S8 Wall, NJ 07719-1454 Tissue recycles more than 750,000 tons 519-668-3396 800-244-9923 of paper per year, of which 400,000 tons ribacorporation.com royaldoultonhospitality.com consist of post-consumer recyclables. Schindler Elevator Corp. Rich Products Corp. Rubbermaid Commercial Products Canada Serta Mattress Company 1 Robert Rich Way 586 Argus Rd. 3640A McNicoll Ave. Toronto, ON M1X 1G5 2-40 Graniteridge Rd. Buffalo, NY 14213 Oakville, ON L6J 3J3 Concord, ON L4K 5M8 716-878-8000 289-291-5720 888-596-6170 ca.schindler.com 877-468-3540 richs.com rubbermaidcommercial.com serta.com Schoolhouse Products Inc. Richardson Oilseed Ltd. Safemark Systems C/O Select Hospitality We make the world’s best mattresses. 2800 One Lombard Place 2 Holland Dr., Unit 7 77 Steelcase Rd. W., Units 1-3 Markham, ON L3R 2S5 Serta provides guests the comfort they Winnipeg, MB R3B 0X8 Bolton, ON L7E 1E1 deserve and hoteliers the durability they 866-217-6211 905-857-7142 905-757-7753 schoolhouseproducts.com demand. For quotes on mattresses, box richardson.com selecthospitalitysystems.com springs, frames or sofa sleepers, contact Christine Pella at [email protected]. Ridalco Industries Inc. Sagetra Inc. (Sanelli Cutlery) Scotsman Ice Systems 1084 Kenaston St., Unit 4 6300 Trans-Canada Highway 775 Corporate Woods Parkway Vernon Hills, IL 60061 Seura Inc. Ottawa, ON K1B 3P5 Saint-Laurent, QC H4T 1X9 1230 Ontario Rd. 613-745-9161 514-335-9851 800-726-8762 scotsman-ice.com Green Bay, WI 54311 ridalco.com sagetra.com 920-857-9069 seura.com Rising Tide Consultants Ltd. Samsung Electronics Canada Inc. Sea Watch International Ltd. 1090-1130 West Pender St. 2050 Derry Rd. W. 8978 Glebe Park Dr. Easton, MD 21601 Shoes for Crews Vancouver, BC V6E 4A4 Mississauga, ON L5M 0B9 250 South Australian Ave. 604-669-2928 800-726-7864 410-822-7500 seawatch.com West Palm Beach, FL 33401 risingtideconsultants.ca samsung.com 800-772-6672 shoesforcrews.ca Roberta Uniforms & Textile San Benito Foods (Neil Jones Sealed Air Diversey Care 308-10 Bloorview Place Food Company) 3755 Laird Rd. Mississauga, ON L5L 0B3 Shorewood Furniture Toronto, ON M2J 0B1 1701 West 16th St. 1617 Melanson Rd. 416-300-0407 Vancouver, WA 98666 800-668-7171 sealedair.com Greater Lakeburn, NB E1H 2B9 roberta.bz 800-543-4356 506-857-0726 neiljonesfoodcompanies.com shorewoodfurn.com Robot Coupe U.S.A. Inc. Second Cup Ltd. 6-1255A Reid St. Sanimax 6303 Airport Rd., Second Floor Mississauga, ON L4V 1R8 Sico America Inc. Richmond Hill, ON L4B 1E9 5068 Whitelaw Rd., RR 6 7525 Cahill Rd. 905-660-4600 Guelph, ON N1H 6J3 877-212-1818 secondcup.com Minneapolis, MN 55439 robotcoupeusa.com 800-263-7430 952-941-1700 sanimax.com sicoinc.com Rocelco Inc. A/V Mounting Solutions Select Food Products Ltd. 24 Viceroy Rd., Unit 1 Saputo 120 Sunrise Ave. Toronto, ON M4A 1B4 Signature Canada Inc. Concord, ON L4K 2L9 2365 Chemin de la Côte-de-Liesse 598 Rue Victoria, P.O. Box 36554 800-387-9101 Saint-Laurent, QC H4N 2M7 416-759-9316 selectfoodproducts.com St-Lambert, QC J4P 3S8 rocelco.com 514-328-6662 450-923-0065 saputo.com signaturecanada.ca Rocky Mountain Down and Feather 4150 McConnell Dr. Sara Lee Foodservice Ltd. Sika Footwear/Ecolad Corp. Burnaby, BC V5A 3Y9 5900 Ambler Dr., Units 6-11 2539 Dougall Ave. 604-421-5388 Mississauga, ON L4W 2N3 Windsor, ON N8X 1T5 800-667-6226 800-665-2124 Rodo Industries Inc. saraleefoodservice.com sikafootwear.com 44 Meg Dr. London, ON N6E 3R4 519-668-3711 rodoinc.com

42 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com THE 2015 BUYER’S GUIDE

Sodexo Star Manufacturing International Inc. Stylus Sofas Inc. 3350 South Service Rd. 10 Sunnen Dr. 7885 Riverfront Gate Burlington, ON L7N 3M6 St. Louis, MO 63143 Burnaby, BC V5J 5L6 877-632-8592 800-264-7827 604-436-4100 sodexo.ca star-mfg.com stylussofas.com

Simmons Canada Inc. Sound Products Starbucks Coffee Canada Sun Pac Foods Ltd. 1-2550 Meadowvale Blvd. 12-1016C Sutton Dr. 5140 Yonge St. 10 Sun Pac Blvd. Mississauga, ON L5N 8C2 Burlington, ON L7L 6B8 Toronto, ON M2N 6L7 Brampton, ON L6S 4R5 905-817-9669 800-263-4996 416-585-2575 905-792-2700 simmonshospitality.ca soundproducts.ca starbucks.ca sunpac.ca

Simmons® serves you and your guests Southern Aluminum SteamSuite Sun Rich Fresh Foods Inc. by offering the best selection of quality 5 Highway 82 W. 2255 Union Place 22151 Fraserwood Way Beautyrest® Premium Mattresses, the Magnolia, AR 71754 Simi Valley, CA 93065 Richmond, BC V6W 1J5 durable and sturdy EnduroTech® founda- 800-221-0408 800-766-0711 800-661-0087 tion, fashionable upholstery from Simmons southernaluminum.com steamsuite.com sun-rich.com Upholstery Canada and a variety of accessories, including bed frames, bed bases Spring Air Systems Inc. STEM Consulting & Marketing Inc. Sunbeam Hospitality/Jarden Corp. and mattress covers. 9-1464 Cornwall Rd. 51 Glenmore Rd. 20-B Hereford St. Oakville, ON L6J 7W5 Toronto, ON M4L 3M2 Brampton, ON L6Y 0M1 Sirius Tabletop Corp. 866-874-4505 416-568-2477 905-501-0090 18388 McCowan Rd., P.O Box 164 springairsystems.com stemconsulting.com sunbeamhospitality.com Scarborough, ON L0G 1M0 905-473-1888 Spring U.S.A. Stirling Creamery Ltd. Sunkist Foodservice Equipment 127 Ambassador Dr., Ste. 1477 1 West Front St. P.O. Box 7888 Sita Importing & Manufacturing Inc. Naperville, IL 60540 Stirling, ON K0K 3E0 Van Nuys, CA 91409 177 Westcreek Dr. 630-527-8600 800-513-7850 818-986-4800 Woodbridge, ON L4L 9N6 springusa.com stirlingcreamery.com sunkistfs.com 905-264-8264 sitachairs.com Squirrel Systems Studio Italia Design Superior Pool Spa & Leisure 8585 Baxter Place 1835 N.E. Miami Gardens Dr., Ste. 555 24 Martin Ross Ave. Burnaby, BC V5A 4V7 North Miami Beach, FL 33179 Toronto, ON M3J 2K8 800-388-6824 305-621-9602 416-665-0410 squirrelsystems.com sid-usa.com superiorpool.com

SSDG Interiors Inc. Smart Hotel Software 1111 Melville St., Ste. 300 2420 Haywood Ave. Vancouver, BC V6E 3V6 West Vancouver, BC V7V 1Y1 604-685-4301 866-864-3382 ssdg.com smarthotelsoftware.com SSP Group Inc. (Stir Sticks & Picks Your guests are returning. Are your International Inc.) systems ready? We can help with 50 Fasken Dr., Ste. 9 modern, fully integrated software. Toronto, ON M9W 1K5 Hotel PMS, banqueting and POS 416-675-2064 all integrated to accounting. Why stirsticks.com suffer with less? Stahle Construction Inc. Smart IP Phone Systems 77-C Edwin St. 66 Nuggett Ct. Kitchener, ON N2H 4N7 Brampton, ON L6T 5A9 519-717-6865 905-759-2660 stahlecon.com smartip.ca Stamina Fibre Smart Serve Ontario 1060 Meyerside Dr. 5405 Eglinton Ave. W., Ste. 105 Mississauga, ON L5T 1J4 Toronto, ON M9C 5K6 877-727-7965 416-695-8737 staminafibre.ca smartserve.ca Standard Textile Company Inc. Smoovie TV One Knollcrest Dr. 20101 Hamilton Ave., Ste. 100 Cincinnnati, OH 45237 Torrance, CA 90502 513-761-9256 424-634-4900 standardtextile.com smoovie.tv Stanislaus Food Products Co. SOCAN 1202 D St. 41 Valleybrooke Dr. Modesto, CA 95354 Toronto, ON M3B 2S6 800-327-7201 416-445-8700 stanislaus.com socan.ca

hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 43 Superior Quilting Ltd. T&S Brass and Bronze TOA Canada Corp. TSOC 375 Norfinch Dr. 2 Saddleback Cove, P.O. Box 1088 3-6150 Kennedy Rd. 39-6635 Kitimat Rd. Toronto, ON M3N 1Y7 Travelers Rest, SC 29690 Mississauga, ON L5T 2J4 Mississauga, ON L5N 6J2 800-563-2664 864-834-4102 905-564-3570 905-813-8762, ext. 24 superiorquilting.com tsbrass.com toacanada.com tsoc.com

Supramatic Inc. Tableware Solutions Ltd. Tomlinson Industries Turtle Island Recycling 2-1020 Brevik Place 4524 Eastgate Parkway 13700 Broadway Ave. 125 Villarboit Cres., Ste. B Mississauga, ON L4W 4N7 Mississauga, ON L4W 3W6 Cleveland, OH 44125 Vaughan, ON L4K 4K2 905-279-3666 905-629-9555 216-587-3400 416-406-2040 supramatic.com tablewaresolutions.com tomlinsonind.com gflenv.com

Surety Food Safety Group Taco Canada Torlys Inc. Tyne Hospitality Services Ltd. 2325 Hurontario St., Ste. 166 3-8450 Lawson Rd. 1900 Derry Rd. E. 5215 Keith Rd. Mississauga, ON L5A 4K4 Milton, ON L9T 0J8 Mississauga, ON L5S 1Y6 West Vancouver, BC V7W 2M9 800-291-0019 905-564-9422 905-696-2392 604-618-8778 suretygroup.net taco-hvac.com torlys.com tynehospitality.com

Swimeeze Swimwear by Stanleykem Inc. Tag Umbrella, division of Tag Products Toto U.S.A. Inc. Unilever Food Solutions 2255 B Queen St. E., Ste. 135 P.O. Box 91203 1155 Southern Rd. 160 Bloor St. E., Ste. 1500 Toronto, ON M4E 1G3 West Vancouver, BC V7V 3N6 Morrow, GA 30260 Toronto, ON M4W 3R2 416-690-2320 800-865-4660 770-282-8686 416-415-3000 swimeeze.com tagumbrella.com totousa.com unileverfoodsolutions.com

Swissh Commercial Equipment Tarrison Products Ltd. Town & Country Uniforms Inc. UniMac (Commercial Laundry Equipment) 6060 Metropolitain Blvd. E., Ste. 200 2780 Coventry Rd. 5675 Christophe-Colomb Ave. Shepard St., P.O. Box 990 Montreal, QC H1S 1A9 Oakville, ON L6L 6K4 Montreal, QC H2S 2E8 Ripon, WI 54971-0990 514-524-6005 905-825-9665 613-742-8286 800-587-5458 swissh.ca tarrison.com tcuniforms.com unimac.com

Swisssol Inc. Creative Body Care Traex, a Libbey Foodservice Company Union Gas Ltd. 195 Maple Heights Dr. P.O. Box 10060 P.O. Box 2001 Gravenhurst, ON P1P 1R1 Tempur Sealy International Toledo, OH Chatham, ON N7M 5M1 705-687-5445 (Canadian Division) 800-356-8006 888-774-3111 swisssol.com 145 Milner Ave. libbey.com uniongas.com Scarborough, ON M1S 3R1 Syer Hospitality Group Inc. 800-268-4414 TrainCan Inc. Uni-Pro Apparel Inc. 1014 Riverbank Way sealycanada.com 101-85 Scarsdale Rd. 1305 Odlum Dr. Oakville, ON L6H 6X1 Toronto, ON M3B 2R2 Vancouver, BC V5L 3M1 905-257-2636 Tempur Sealy International, Inc. is 416-447-9588 604-215-4472 syerhospitality.com the world’s largest bedding provider. traincan.com uniproapparel.com In 2014 Tempur-Sealy launched its Symmons Industries Inc. most advanced hospitality collection Trilium Textiles Inc. Unisource Canada Inc. 31 Brooks Dr. to date under the brands Sealy, Sealy 120 Eglinton Ave. E., Ste. 500 6185 McLaughlin Rd. Braintree, MA 02184-3804 Posturepedic, Tempurpedic and Stearns Toronto, ON M4P 1E2 Mississauga, ON L5R 3W7 800-796-6667 & Foster. 905-282-0424 289-777-8600 symmons.ca triliumtextiles.com/beta unisource.ca TFI Food Equipment Solutions Symphonex 52 Armthorpe Rd. Trottco Ltd. Sales Agency United Feather & Down 1-121 Bradwick Dr. Brampton, ON L6T 5M4 2067 Headon Forest Dr. 414 East Golf Rd. Concord, ON L4K 1K5 905-790-2211 Burlington, ON L7M 2N5 Des Plaines, IL 60016 866-284-3269 tficanada.com 905-335-3083 847-296-6500 symphonex.com ufandd.com Therapedic Sleepking Crown Design Trudeau Corp. Syscan-Id 23 Raitherm Rd. 1600 Rue Eiffel Unity Telecom 265 Rue de la Couronne, Bureau 101 Toronto, ON M6B 1S7 Boucherville, QC J4B 5Y1 6-250 Harry Walker Parkway N. Quebec, QC G1K 6E1 416-781-4683 800-878-3328 Newmarket, ON L3Y 7B4 514-685-7778 sleepking.ca trudeau.ca 905-952-2475 syscan-id.com unitytelecom.net THG U.S.A. 6601 Lyons Rd. True North Universal Marketing Ltd. True North Hospitality Coconut Creek, FL 33073 5501-7B Ave. 954-425-8225 True North Hospitality Delta, BC V4M 1S7 thgusa.com 137 Indian Rd. S. 604-943-9029 Sarnia, ON N7T 3W3 universalmarketingltd.com TierOne Hospitality Solutions Inc. 800-663-7913 Sysco Guest Supply Canada Inc. 100 York Blvd., Ste. 402 truenorthdistributors.com 5-570 Matheson Blvd. E. University of Guelph - College of Richmond Hill, ON L4B 1J8 Mississauga, ON L4Z 4G3 Management and Economics 905-731-9030 Our full selection of hotel supplies 866-483-7822 50 Stone Rd. E., MacKinnon Bldg., tieronehospitality.com includes bed and bath linens, amenities, guestsupply.ca Room 800A guestroom supplies, housekeeping Guelph, ON N1G 2W1 TMF Foods and janitorial supplies and more. Full-service providers of sheets, towels, 888-622-2474 46 Community Ave. Free shipping across Canada. bedding, personal-care amenities, room uoguelph.ca Stoney Creek, ON L8E 2Y3 supplies, small appliances, coffee 800-263-1378 programs and housekeeping items for tmffoods.com the lodging industry in Canada.

44 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com THE 2015 BUYER’S GUIDE

Urban Innovations Visa Canada World Tableware, a Libbey 20 Densley Ave. 40 King St. W. Foodservice Company Toronto, ON M6M 2R1 Toronto, ON M5H 3Y2 300 Madison Ave. 416-235-2764 416-860-8891 Toledo, OH 43699-0060 urban-innovations.ca visa.ca 800-356-8006 libbey.com USFI Marketing Communications Visual Information Products Inc. 12100 Ford Rd., Ste. 100 2682 Slough St. Western Refrigeration World Wide Iozza Ltd. Dallas, TX 75234 Mississauga, ON L4T 1G3 & Beverage Equipment 240 Humberline Dr. 303-241-2907 905-264-7001 1232 36 Ave. N.E. Toronto, ON M9W 5X1 usfi.com visualtouchpos.com Calgary, AB T2E 6M8 416-675-1930 403-250-9656 worldwideiozza.com Van Houtte (GMCR Canada Holding Inc.) Visual Planning Corp. wr.ca 3700 Jean-Rivard St. 71 Meadowbank Dr. Yabu Pushelberg Montreal, QC H1Z 4K3 Ottawa, ON K2G 0P4 Canada’s leading food store equipment 55 Booth Ave. 514-593-7711 613-563-8727 distributor since 1946, providing sales Toronto, ON M4M 2M3 vanhoutte.com visualplanning.com and service for Scotsman ice machines, 416-778-9779 reach-in coolers/freezers, open-faced yabupushelberg.com Vend Rite Systems Vulcan and frozen-food merchandisers. 3-35 Stonechurch Rd., Ste. 347 3600 North Point Blvd. Zuccarini Importing Co. Ltd. Ancaster, ON L9K 1S5 Baltimore, MD 21222 Weston Food Service 1335 Davenport Rd. 866-905-7365 866-988-5226 22 St. Clair Ave. E. Toronto, ON M6H 2H4 vendritesystems.com vulcanhart.com Toronto, ON M4T 2S7 416-537-3439 416-922-2500 zuccariniltd.com Vertex China WAC Lighting weston.ca 131 Brea Canyon Rd. 44 Harbor Park Dr. Zurn Industries Ltd. Walnut, CA 91789 Port Washington, NY 11050 WeTrainHotels.com 3544 Nashua Dr. 909-594-4800 800-526-2588 P.O. Box 2066 Station Main Mississauga, ON L4V 1L2 vertexchina.com waclighting.com Kingston, ON K7L 5J8 905-405-8272 613-541-9320 zurn.com VFM Leonardo Inc. WallDecor 3D wetrainhotels.com 111 Peter St., Ste. 530 270 Mud St., P.O. Box 99021 Toronto, ON M5V 2H1 Stoney Creek, ON L8J 1P0 Whyte’s Food Corp 877-593-6634 877-925-5733 20 Rue Sicard ASSOCIATIONS vfmleonardo.com walldecor3d.com Saint-Therese, QC J7E 3W7 450-420-9520 Alberta Hotel & Lodging Victory Refrigeration Waste Not Basket strubpickles.com Association (AHLA) 3779 Champion Blvd. 25-11151 Horseshoe Way 2707 Ellwood Dr. S.W. Winston-Salem, NC 27105 Richmond, BC V7A 4S5 Williams Telecommunications Corp. Edmonton, AB T6X 0P7 800-523-5008 604-244-7627 5610 Kennedy Rd. 780-436-6112 victory-refrig.com waste-not-basket.com Mississauga, ON L4Z 2A9 ahla.ca 905-712-4242 Vidaroo Video Publishing Water Matrix williamsglobal.com American Hotel & Lodging 8 North Highland Ave. 555 Hanlan Rd., Unit 1 Association (AHLA) Winter Garden, FL 34787 Vaughan, ON L4L 4R8 Wing’s Food Products 1250 St. N.W., Ste. 1100 321-293-3360 905-850-8080 50 Torlake Cr. Washington, DC 20005 vidaroo.com watermatrix.com Etobicoke, ON M8Z 1B8 202-289-3100 416-259-2662 ahla.com Villeroy & Boch TM wings.ca 18388 McCowan Rd., P.O. Box 164 WEBREZPR0 Association of Corporate Travel Executives Mount Albert, ON L0G 1M0 PROPERTY MANAGEMENT SYSTEM Winsham Fabrik Canada Ltd. P.O. Box 85020 905-473-1888 WebRezPro Property Management System 8712 53 Ave. N.W. Stittsville, ON K2S 1X6 villeroy-boch.com 115, 1925 18th Ave. N.E. Edmonton, AB T6E 5G2 613-836-7652 Calgary, AB T2E 7T8 800-263-3355 acte.org Vinci Park 403-777-9300 winsham.com 69 Yonge St., Ste. 300 webrezpro.com Association Hôtellerie Quebec Toronto, ON M5E 1K3 Witt Industries 450 Chemin de Chambly, Ste. 100 416-506-1000 WebRezPro is a powerful cloud-based 4600 North Mason-Montgomery Rd. Longueuil, QC J4H 3L7 vincipark.ca property-management system available Mason, OH 45040 579-721-6215 for just $5/room/month. Features 800-543-7417 hotelleriequebec.com VingCard Elsafe include GDS connectivity, a full witt.com 160 Four Valley Dr. accounting suite, Expedia Quick Boutique & Lifestyle Lodging Vaughan, ON L4K 4T9 Connect and more. Wong Wing (McCain Foods Ltd.) Association (BLLA) 972-692-3167 8800 Main St. 6520 Platt Ave., Ste. 842 vingcardelsafe.com West Coast FoodPak Systems Ltd. Florenceville-Bristol, NB E7L 1B2 West Hills, CA 91307 812 East Cordova St. 866-622-2461 888-335-4992 Virtual Visit Presentations Inc. Vancouver, BC V6A 1M4 wongwing.com blla.org 101-224 Wallace Ave. 604-255-8252 Toronto, ON M6H 1V7 foodpak.ca Workplace Safety & Prevention Services British Columbia Hotel Association 416-766-7733 5110 Creekbank Rd., Ste. 500 200-948 Howe St. virtualvisit.ca Mississauga, ON L4W 0A1 Vancouver, BC V6Z 1N9 877-494-9777 604-681-7164 healthandsafetyontario.ca bchotelassociation.com

hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 45 Canadian Hospitality Foundation (CHF) Faith Travel Association Hospitality Sales & Marketing International Society of Hospitality 300 Adelaide St. E., Ste. 339 101 Prosperous Place, Ste. 350 Association International (HSMAI) Association Executives (ISHAE) Toronto, ON M5A 1N1 Lexington, KY 40509 7918 Jones Branch Dr., Ste. 300 374 Marlborough St. 416-363-3401 859-264-6600 McLean, VA 22102 Boston, MA 02115 thechf.ca faithtravelassociation.com 703-506-3280 617-536-0590 hsmai.org ishae.org Canadian Hotel Marketing & Sales Greater Toronto Hotel Association (GTHA) Executives (CHMSE) Queen’s Quay Terminal Hotel Association of Canada (HAC) International Society of Hospitality 26 Avonhurst Rd. (Harbourfront Centre) 130 Albert St., Ste. 1206 Consultants (ISHC) Toronto, ON M9A 2G8 207 Queen’s Quay W., Ste. 404 Ottawa, ON K1P 5G4 120 Vannoy St. 416-252-9800 Toronto, ON M5J 1A7 613-237-7149 Atlanta, GA 30317 chmse.com 416-351-1276 hotelassociation.ca 678-973-2242 gtha.com ishc.com Canadian Resort Development Hotel Association of Nova Scotia Association (CRDA) Green Hotels Association P.O. Box 473, Station M Manitoba Hotel Association 13061-15th Ave. P.O. Box 420212 Halifax, NS B3J 2P8 1020 Lorimer Blvd., Ste. 501 South Surrey, BC V4A 1K6 Houston, TX 77242-0212 902-425-4890 Winnipeg, MB R3P 1C7 604-538-7101 713-789-8889 novascotiahotels.ca 204-942-0671 crda.com greenhotels.com manitobahotelassociation.ca Hotel Electronic Distribution Network Canadian Tourism Commission (CTC) Hospitality Financial Technology Association (HEDNA) Meeting Professionals International (MPI) 1055 Dunsmuir St., Ste. 1400, Professionals (HFTP) 750 National Press Building 6700 Century Ave., Ste. 100 P.O. Box 49230 11709 Boulder Lane, Ste. 110 529 14th St., N.W. Mississauga, ON L5N 1A6 Vancouver, BC V7X 1L2 Austin, TX 78726 Washington, DC 20045 905-286-4807 604-638-8300 512-249-5333 202-204-8400 mpiweb.org en-corporate.canada.travel hftp.org hedna.org North-American Association of Uniform Canadian Tourism Human Resource Hospitality Newfoundland International Hotel & Restaurant Manufacturers & Distributors (NAUMD) Council (CTHRC) and Labrador (HNL) Association (IH&RA) 6800 Jericho Turnpike, Ste. 120W 151 Slater St., Ste. 608 71 Goldstone St., Ste. 102 42 Ave. General-Guisan Syosset, NY 11791 Ottawa, ON K1P 5H3 St. John’s, NL A1B 5C3 Lausanne, 1009 Pully-Switzerland 516-393-5838 613-231-6949 709-722-2000 41-21-711-4283 naumd.com cthrc.ca hnl.ca ih-ra.com

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Ontario Restaurant Hotel Canadian Tourism College Fleming College MTI Community College & Motel Association (ORHMA) 300-530 Hornby St. 599 Brealey Dr. 541 Seymour St. 2600 Skymark Ave., Ste. 8-201 Vancouver, BC V6C 2E7 Peterborough, ON K9J 7B1 Vancouver, BC V6B 3H6 Mississauga, ON L4W 5B2 604-736-8000 705-749-5530 604-682-6468 905-361-0268 tourismcollege.com flemingcollege.ca mticc.com orhma.com Canadore College George Brown College New Brunswick Community College (NBCC) Ontario Tourism Education Corp. (OTEC) 100 College Dr., P.O. Box 5001 P.O. Box 1015, Station B St. Andrews Campus 21 Four Seasons Place, Ste. 300 North Bay, ON P1B 8K9 Toronto, ON M5T 2T9 99 Augustus St. Toronto, ON M9B 6J8 705-474-7600 416-415-2000 St. Andrews, NB E5B 2E9 416-622-1975 canadorecollege.ca georgebrown.ca 506-529-5024 otec.org nbcc.ca Capilano University Georgian College Professional Association of Innkeepers 2055 Purcell Way 1 Georgian Dr. Niagara College Canada International (PAII) North Vancouver, BC V7J 3H5 Barrie, ON L4M 3X9 135 Taylor Rd. 295 Seven Farms Dr., Ste. 236 C 604-986-1911 705-728-1968 Niagara-on-the-Lake, ON L0S 1J0 Charleston, SC 29492 capilanou.ca georgiancollege.ca 905-735-2211, ext. 7559 856-310-1102 niagaracollege.ca innkeeping.org Centennial College Heritage College P.O. Box 631, Station A 325 Boul. Cité des Jeunes North Island College (NIC) Saskatchewan Hotel Toronto, ON M1K 5E9 Gatineau, QC J8Y 6T3 2300 Ryan Rd. and Hospitality Association 416-289-5000 819-778-2270 Courtenay, BC V9N 8N6 302-2080 Broad St. centennialcollege.ca cegep-heritage.qc.ca 800-715-0914 Regina, SK S4P 1Y3 nic.bc.ca 306-522-1664 College of New Caledonia Humber College hotelsofsask.com 3330 22nd Ave. 205 Humber College Blvd. Northern Alberta Institute Prince George, BC V2N 1P8 Toronto, ON M9W 5L7 of Technology (NAIT) Tourism Industry Association 800-371-8111 416-675-3111 11762 106 St. of Canada (TIAC) cnc.bc.ca humber.ca Edmonton, AB T5G 2R1 600-116 Lisgar St. 780-471-6248 Ottawa, ON K2P 0C2 College of the Rockies (COTR) IBT College nait.ca 613-238-3883 2700 College Way, P.O. Box 8500 50 St. Clair Ave. E., Fourth Floor tiac.travel Cranbrook, BC V1C 5L7 Toronto, ON M4T 1M9 Nova Scotia Community College (NSCC) 250-489-2751 416-963-1211 Includes campuses in Dartmouth, Tourism Industry Association cotr.bc.ca ibtcollege.com Stellarton and Kentville of P.E.I. (TIAPEI) nscc.ca 25 Queen St., Third Floor, P.O. Box 2050 Conestoga College Imperial Hotel Management College (IHMC) Charlottetown, PE C1A 7N7 299 Doon Valley Dr. 701 West Georgia St., Ste. 1801 Red Deer College (RDC) 866-566-5008 Kitchener, ON N2G 4M4 Vancouver, BC V7Y 1C6 100 College Blvd., P.O. Box 5005 tiapei.pe.ca 519-748-5220 604-685-3272 Red Deer, AB T4N 5H5 conestogac.on.ca ihmc.ca 403-342-3400 United Nations World Tourism rdc.ab.ca Organization (UNWTO) Confederation College LaSalle College International 42 Capitán Haya 1450 Nakina Dr., P.O. Box 398 2000 Sainte Catherine St. W. Red River College (RRC) Madrid, Spain 28020 Thunder Bay, ON P7C 4W1 Montreal, QC H3H 2T2 2055 Nôtre Dame Ave. 34-91-567-8100 807-475-6110 514-939-2006 Winnipeg, MB R3H 0J9 unwto.org confederationc.on.ca lasallecollege.com 204-632-3960 rrc.ca World Travel & Tourism Council (WTTC) Cornell School of Hotel Administration l’Institut de Tourisme 65 Southwark St. 180 Statler Hall et d’hôtellerie du Québec (ITHQ) Royal Roads University London, U.K. SE1 0HR Ithaca, NY 14853-6902 3535 Saint Denis St. 2005 Sooke Rd. 44-20-7481-8007 607-255-8702 Montreal, QC H2X 3P1 Victoria, BC V9B 5Y2 wttc.org hotelschool.cornell.edu 514-282-5111 250-391-2511 ithq.qc.ca royalroads.ca Culinary Institute of Canada/ INSTITUTIONS Holland College Loyalist College Selkirk College 140 Weymouth St. 376 Wallbridge-Loyalist Rd., P.O. Box 4200 Tenth Street Campus Algonquin College of Applied Charlottetown, PE C1A 4Z1 Belleville, ON K8N 5B9 820 Tenth St. Arts and Technology 902-894-6899 613-969-1913, ext. 2100 Nelson, BC V1L 3C7 1385 Woodroffe Ave. hollandcollege.com loyalistcollege.com 888-953-1133 Ottawa, ON K2G 1V8 selkirk.ca 613-727-4723 Douglas College Manitoba Institute of Trades algonquincollege.com P.O. Box 2503 and Technology Seneca College of Applied Arts New Westminster, BC V3L 5B2 1551 Pembina Highway and Technology Art Institute of Vancouver 604-527-5400 Winnipeg, MB R3T 2E5 Markham Campus 2665 Renfrew St. douglascollege.ca 204-989-6500 8 The Seneca Way Vancouver, BC V5M 0A7 eal.wtc.mb.ca Markham, ON L3R 5Y1 604-683-9200 Fanshawe College 416-491-5030, ext. 22364 new.artinstitutes.edu 1001 Fanshawe College Blvd., P.O. Box 7005 Mount Saint Vincent University senecacollege.ca London, ON N5Y 5R6 166 Bedford Highway Cambrian College 519-452-4430 Halifax, NS B3M 2J6 Southern Alberta Institute 1400 Barrydowne Rd. fanshawec.ca 902-457-6788 of Technology (SAIT) Sudbury, ON P3A 3V8 msvu.ca 1301 16 Ave. N.W. 705-566-8101 Calgary, AB T2M 0L4 cambriancollege.ca 403-284-7248 sait.ca hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 47 St. Clair College University of Calgary 2000 Talbot Rd. W. 2500 University Dr. N.W. Windsor, ON N9A 6S4 Calgary, AB T2N 1N4 519-966-1656 403-220-5110 stclaircollege.ca ucalgary.ca COMING IN University of Guelph 50 Stone Rd. E. Guelph, ON N1G 2W1 519-824-4120 MAY 2015 uoguelph.ca

Vancouver Island University (VIU) Ted Rogers School of Hospitality and 900 Fifth St. Tourism Management, Ryerson University Nanaimo, BC V9R 5S5 The Canadian Hotel 575 Bay St. 888-920-2221 Toronto, ON M5B 2K3 viu.ca 416-979-5041 Investment Issue ryerson.ca/tedrogersschool WeTrainHotels.com P.O. Box 2066 Station Main If you are looking to work in the Kingston, ON K7L 5J8 hospitality and tourism industry as 613-541-9320 a business-management professional, wetrainhotels.com then we are your undergraduate program SPECIAL FEATURE of choice. We deliver an education that is Winston College internationally focused so that you 1176 Eighth Ave. Investment Roundtable can succeed in an industry that is New Westminster, BC V3M 2R6 globally competitive. 604-357-8022 winstoncollege.com Thompson Rivers University (TRU) 900 McGill Rd. Kamloops, BC V2C 0C8 250-828-5000 tru.ca

Untitled-1 1 2015-02-24 2:59 PM TRENDS

PUTTING THE IN SPA

Hotel spas and wellness AS CALIFORNIA-BASED THE TRENDS AIRBNB continues to Mindfulness, defined by meditation centres are cashing in on expert and author Jon Kabbat-Zinn as threaten the hospitality the growing desire for “paying attention in a particular way industry throughout Canada — on purpose, in the present moment mind-body renewal and the U.S., hotels can and non-judgmentally,” was identi- differentiate themselves with fied as an über trend in the 2014 “Top 10 Global Spa and Wellness Trends BY JENNIFER FEBBRARO irresistible amenities at spas, which cater to a growing Forecast,” released by global media, marketing and gifting company consumer interest in health Spafinder Wellness Inc. So it makes and wellness. sense that more spas are offering hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 49

meditation workshops, guest speak- translate into any number of hotel BEYOND MANSCAPING ers on mindful living and services, initiatives, from humidifying the air, Men are a growing demographic at which interweave mindfulness with using organic products or incorporat- spas and wellness centres, so it’s impor- traditional physical treatments. Yoga ing aromatherapy into locker-room tant to cater to their unique needs. marries the practice of mindfulness showers.” The most popular wellness Julie Simcox, spa director at Langdon with physicality, so hotel wellness trends cater to the mind, body and Hall Country House Hotel & Spa in centres often include a yoga studio. spirit. That translates into everything Cambridge, Ont., says the number of Suzanne Holbrook, corporate from mindfulness workshops to physi- male clients has jumped dramatically in the past five to 10 years. “Most start with director of Spa Operations at Marri- cal treatments such as massages. a massage, but after getting comfort- ott International, who is based in However, innovations in wellness able with this treatment they get braver Washington, D.C., says the idea of shouldn’t be confined to the spa, they with their choices,” she says. The Vichy wellness has altered how spas cater to should be integrated throughout a Aroma Rain Body Scrub is Langdon clients. “Wellness is on the forefront hotel. Wellness is about incorporating Hall’s most popular service for men. of everyone’s mind these days, positive habits, attitudes and choic- Suzanne Holbrook, corporate director, because today’s clients have health es throughout the day — everything Spa Operations for Bethesda, Md.- top of mind,” she says. “And this can from a healthy diet to exercising and based Marriott International, agrees that men need special service. She thinks it’s critical that spa environments reas- SEE THE LIGHT sure men with a “guy’s guy” vibe and The fifth-floor spa at language. “You want to make sure the The Ritz-Carlton, Toronto environment is decidedly masculine,” is flooded with natural light, she emphasizes, “[without] too many inspiring good health and floral scents or pastel colours. Some well-being (shown here packages even offer beer during the and previous page) treatment.” At the Ritz-Carlton, Toronto, the spa offers a Gentlemen’s Power Hour — customized packages, including a choice of ear or nose-waxing, hot- towel shaves, personal training, stretching, Thai massage and even a 15-minute post-treatment power nap.

50 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com

($300), which uses Valmont’s Elixir des Glaciers product line, renowned for its hydrating and anti-aging properties. The 85-minute treatment combines an anti-aging collagen mask followed by a full-body massage. “Massage remains a favourite [treatment] for the stressed-out guest,” confirms Holbrook. “We also offer wonderful new treatments such as reiki, craniosacral therapy (see “The Cutting-edge of Wellness,” p. 52) reflexology and guided meditation. Holbrook notes that the spa at the Ritz-Carlton in Toronto, managed by Marriott Inter- national, offers workshops on stress reduction and managing sleep depriva- tion. “Educating clients is a big aspect of wellness,” says Holbrook. “The more they know about treatments the better they can target the health issue they want to address.” Michelle Punj, Spa and Health managing stress through meditation or reduction within the hotel room manager at Chi, The Spa at the yoga. Accomplishing wellness requires itself,” Holbrook adds. Shangri-La Hotel, Vancouver, says a multi-pronged approach, and hotels Many guests flock to the Langdon customers swear by the WuShu are taking it seriously. “Consumers Hall Country House Hotel & Spa in Body Wisdom service. This treat- want wellness anytime and anywhere. Cambridge, Ont. to reduce stress and ment is based on traditional Chinese So operators need to search for those enjoy the hotel’s signature Valmont medicine and involves a combina- opportunities by incorporating nutri- facials. Another popular service is tion of guided deep breathing, martial tion, exercise, movement and stress the Elixir Facial & Body Treatment arts, stretching and tai-chi massage

FINDING INNER PEACE Thai massage, reiki, craniosacral therapy and reflexology are age-old techniques from around the world offered at the spa at The Ritz-Carlton, Toronto (top and at left); Spa treatments comprising organic sea plants draw inspiration from B.C.’s coastline at Chi, The Spa at Shangri-La Hotel Vancouver (at right and bottom right)

MAY THE CHI BE WITH YOU Chi, defined as “life force,” is a common term in spa culture. The Shangri-La even named its spa franchise after it. But the concept of chi has been at the core of Eastern spiritual and health practices for centuries. In fact, acupuncture and shiatsu are based on the idea that the chi can get blocked within the body and requires release. According to Chinese medicine, the chronic blocking of chi leads to disease and illness. Myriad treatments, including acupuncture, massage, movement, exercise, stretching and meditation, are said to help release blocked chi.

hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 51 deep acupuncture points through the THE CUTTING-EDGE OF WELLNESS use of bamboo sticks as well.” New and trendy spa treatments beyond THE BOTTOM LINE the traditional massage-facial combo: No matter how great the services are, they won’t help if potential custom- CUSTOMIZED SKINCARE REGIMES: ers don’t know what they’re missing. My Blend by Clarins — a treatment originating in Paris — is exclusively Neighbourhood residents can be a available at the Ritz-Carlton. After a key income stream, but getting them series of diagnostic tests on the skin, through the door isn’t easy. specialty creams and lotions are “We have focused on our sales customized on the spot. and marketing in the past few years and have given a lot of thought to EASTERN MEDICINE: Traditional Chinese packages that entice local guests to medicine, such as yoga and complemen- experience us for the day,” says Julie tary Ayurveda diets are gaining popularity. Countries such as India are also world- Simcox, spa director at Langdon Hall. renowned for their centuries-old practice “By combining the spa services with of meditation. other departments, such as the dining room in Langdon Hall’s historic main CRANIOSACRAL MASSAGE: Developed Langdon Hall Country House Hotel & Spa house, guests come for a [package] in the 1930s, this bodywork or alternative deal — a treatment and some gourmet therapy involves gentle manipulation of with bamboo sticks. Each session costs cuisine. We’ve succeeded in develop- the cerebrospinal fluid. approximately $160 per hour. “This ing a strong local following.” reflects our spa’s dedication to holistic Punj has a different tactic for treatments,” explains Punj. “Clients attracting city dwellers to the spa at has been dramatic.” A multi-pronged begin by activating their whole body the Shangri-La Hotel, Vancouver. marketing approach — a combina- through intense stretching with “We use weddings or hotel events as tion of street signage, social-media bamboo sticks. This gets the energy opportunities [to promote] spa servic- campaigns, search-engine optimiza- flowing. And the massage accesses es,” she explains. “And the impact tion and free treatments to bloggers and journalists writing about the spa — promotes services to the local A BETTER PROPERTY. community. This brings a lot of foot AN EVEN BETTER traffic into the hotel and also translates into locals recommending it to OPPORTUNITY. visitors. In fact, 52 per cent of spa guests are local residents while 48 per Choice Hotels® has redefined and cent are guests at the property. redesigned our Comfort Inn® prototypes around what guests value and developers Catering to hotel guests is always need. With you as our architects, we important. “The bonus for hotel created a new prototype to maximize guests is they can bill [services] to space, materials, human resources and décor at a low cost with a single goal in their room,” says Punj. Hotel guests mind: attract more guests. It's a design also benefit from special discounts that will help you provide a higher-end experience, without a higher-end price. or packages directed at travellers So focus your money where it matters suffering from jetlag, for example. most. Build now and experience the “For travellers coming from a long benefits that come with Choice Hotels. distance, we recommend our Travel- Call 905.206.7316 or go to ChoiceHotelsFranchise.ca to learn more ler’s Retreat,” adds Punj. “It includes a foot soaking, a steam, massage and head massage — very effective for jetlag.” Hotel guests are clearly willing to spend a little extra to get some much- needed relief from the world’s stress- es, which is great news at hotel spas and wellness centres where there are as many paths to well-being as there are people. u ©2014 Choice Hotels Canada Inc. All rights reserved. ChoiceHotelsFranchise.ca

52 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com SEGMENT REPORT

AT YOUR SERVICE Successful luxury-segment hoteliers sell an experience — not bricks and mortar BY IRIS BENAROIA

t a certain boutique hotel in Toron- level of service, as on the physical product,” to, each room is artfully designed says Brian Stanford, national managing direc- with mid-century modern tor at PKF Consulting in Toronto. “If I’m furnishings set against a brick paying $120 at a select-service hotel, my wall, the bathroom is stocked expectations are pretty minimal. If I’m paying withA artisanal body products, and guests $350, and I’m staying at a luxury hotel you enjoy modern tech frills. The average cost of better know my name when I come in, and a room: $150. there better not be any hiccups in my stay.” So, why would anyone pay more for a According to PKF, the luxury segment luxury hotel room? The answer doesn’t lie accounts for no more than one per cent of in the decor, or the cachet of being at a ritzy the 375,000 hotel rooms in Canada — but property. Rather, it’s something much more it fares well. “The luxury segment has always elusive: the feeling only impeccable service been a strong performer,” says Stanford. “It’s can instill. “The key issue that separates the moved up a little bit but not dramatically luxury hotel is as much an emphasis on the better than the overall market.” hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 53 Nationally, occupancy grew by one point in 2012 and 2013, PKF reports, from 71.7 per cent in 2012 to 72.7 per cent in 2013; the firm forecasts 75.5-per-cent occupancy in 2014. The average daily room rate (ADR) grew from $247.29 in 2012 to $248.81 in 2013, with a forecast of $252.12 for 2014. “It’s really only been occupancy [in 2014] in the luxury segment that has been at a stronger level,” Stanford says. The upswing is tied to a more stable economy. Leisure and corporate travellers who might have stayed at a mid-scale hotel in 2009 have returned to luxury lodgings. Between 2011 and 2012, Toronto welcomed four luxury condo hotels: The Ritz-Carlton, Shangri-La, The Four Seasons and the Trump Inter- national Hotel and Tower. Still, Stanford cautions that though the luxury segment is doing well in Toronto, the numbers are mislead- RED CARPET TREATMENT ing. “We’re well ahead of [segment (clockwise from top) Luxury stats] in Toronto in terms of average hotels can command a high ADR daily rates, but we’re still continuing and repeat business by going above and beyond when it comes to personalized attention at luxe leaders such as The Four Seasons LUXURY LET-DOWNS Toronto, the Fairmont Pacific Rim in Vancouver and the Want a high-repeat guest rate? Don’t let W Hotel in Montreal visitors endure one of these hardships:

WACKY WIRELESS: to absorb those four new hotels in the repeat business factor keeps According to the Westlake Village, the high end of the market,” he says, getting stronger,” he says. In that Calif.-based J.D. Power “2014 North America Hotel Guest Satisfaction Index noting that occupancy is still in the time, a number of visitors have stayed Study,” Internet connectivity challenges upper 60-per-cent range. with the hotel more than 100 times. remain twice as prevalent as any other That said, overall hoteliers operat- Guest surveys tracked through guest problem. At Montreal’s W Hotel, ing in the luxury segment are enjoy- Westlake Village, Calif.-based J.D. the network is kept running smoothly ing “pretty decent balance sheets,” Power and Associates show the thanks to multiple antennae. says Stanford. “The key challenges Pacific Rim rated number 2 in guest from an operator and investor service in the Fairmont brand. Guests SUB-PAR CLEANLINESS: perspective is making sure they keep repeatedly praised the high service “Ew, you wouldn’t believe what I found!” the physical product at a high level, level, says Barnes. “You can have a That’s not what any hotelier wants to which means a lot of capital needs to beautiful room and a beautiful hotel, read online. Dirty rooms have a signifi- go back into these hotels.” Keeping but unless you feel welcome, like it’s cant impact on guest satisfaction. amenities — from foodservice to your home away from home, it’s just A LACKLUSTRE LOBBY: the spa — in tiptop shape is a given; another hotel.” A 2014 poll by Washington, D.C.-based another smart move is to invest in One way staff at the Pacific Rim Gallup reveals guests who perceive a staff training. exceeds the service expectation is lobby as energized and enthusiastic You don’t have to tell Philip Barnes by being intuitive. Weary travellers are more likely to stay at that hotel more twice. The GM of Vancouver’s plush never linger in a lineup. It would be often than guests who feel a lobby is Fairmont Pacific Rim had a fantas- nearly impossible, considering “90 per orderly and business-like or chaotic tic 2014, which he attributes to the cent of repeat customers never get and disorderly. Live music is always social acumen of his team. “We’re past the front door [without being a nice touch. coming up to our fifth birthday, and served],” Barnes says. “We have their

54 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com key, room ready, the doorman has the latest in tech innovation. “I have reason, Zarikos recommends hoteliers all their information. People want worked in many places around the and guests ally with a trusted travel efficiency and speed.” world, and you will never replace agent. “Our best rates always come Jean-François Pouliot, GM of the service as the definitive factor when from the travel agents, because they 152-room W Hotel in Montreal, also it comes to true luxury,” says Zarikos, are partners,” he says. “They see the emphasizes the importance of guest regional VP and GM of The Four product first-hand. We invite them satisfaction. “Design is no longer a Seasons in Toronto. here to experience it, to taste the luxury,” he says. “Everyone can design It can be as simple as using a guest’s food, so they’re able to describe it.” a hotel well, including limited-service first name instead of a generic greet- Word-of-mouth compliments are places.” (Although the W Hotel’s ing when he or she arrives. “The nice, but lavish hotels are still subject guestrooms are being updated.) A immediate assumption is that I know to online critiques on sites such as property is set apart when its team a lot more about you, than if I said, TripAdvisor. Zarikos and his team offers authentic experiences and ‘Yes, ma’am,’ when I answer the respond to every comment, good excellent service, he adds. phone,” says Zarikos. or bad. “Human beings are good in From the Maldives to Montreal, W But the most significant difference principle. They don’t get up in the Hotel’s Whatever/Whenever service the GM has seen in the last five years is morning and say, ‘Who am I going to (just one perk among many) caters to how a guest chooses a hotel. “There is a hurt?’” says Zarikos. “The overwhelm- the hotel’s locale. For example, staff huge facility to the traveller to choose ing majority are honest comments. may help coordinate an unusual spot rates online. If their decision in the end They may not be comments that are for a marriage proposal. It’s a genuine is who is cheapest, we’d be empty,” he fair; they may be driven by emotion willingness among staff to make the says. Zarikos continues vehemently: over fact. But, at the end of the day, guest experience special. “We are not selling a commodity.” all that matters is how the guest and Meanwhile, during the 30 years The problem is that the online the client feel,” he says, underscoring Dimitrios Zarikos has been a hotelier world lists similar hotels on a level the importance of connecting with serving the well-heeled crowd he’s playing field. How could a guest the visitor. “If we have failed to make seen it all, from excessively embel- really know what it feels like to be them happy — whether we are right lished room decor (hello, ’80s) to pampered at a Four Seasons? For that or wrong — is irrelevant.” u OPERATIONS

ALL-INCLUSIVE HOSPITALITY Creating accessible hotel guestrooms isn’t just the right thing to do, it’s a good business decision, too

BY LAURA PRATT Chelsea Mohler, a visually impaired 29-year-old from Toronto, has first-hand knowledge of how hotel operators are (or aren’t) catering to guests’ special needs. At one hotel, signs were reproduced in braille, accessible rooms were close to the lobby and discreet customer service was available. At another, there were no appropriate accommodations and staff made Mohler feel like it was a bother to help her find her way in an unfamiliar environment. “That was a truly bad experience,” she says. We often picture disabled people in wheelchairs or suffering from a visible infirmity, but disabilities can also be DOLLARS AND CENTS Bathrooms chew invisible to the untrained eye, and provincial human rights up the biggest chunk of expenses in accessible codes include broad classifications for the term. The word guestrooms. At SilverBirch Hotels & Resorts’ disability is defined as a visual impairment, deafness or diffi- properties, washrooms feature wider door- culty hearing, in addition to intellectual, learning, develop- ways, roll-in showers and grab bars mental and mental-health challenges. Physical limitations caused by old age can be a disability, too. And, given the growing number of elderly Canadians, it’s important to ing and Business Development at the Ontario Restaurant accommodate this demographic. Hotel & Motel Association (ORHMA) in Mississauga, “The challenge for hotels is that there’s such a range Ont. Adherent customer-service policies and procedures of disabilities,” says Nick Francis, director of Rooms at top the list. Websites may be redesigned with contrast- the Hyatt Regency Calgary. That said, Hyatt has many ing colours, larger font sizes and audio options for visually accommodations for the disabled, including audible fire- impaired guests to have text read to them. Feedback forms notification systems, the posting of braille in elevators and are also becoming similarly more accessible. guestrooms, TDD systems (telecommunications device for Adjusting the physical space is another key step to creat- the deaf), vibrating telephones, chairlifts in pools and sonic- ing an accessible hotel, but standardized parameters haven’t alert radios. Ten of the Hyatt’s 355 rooms are designated been established. New builds and hotels undergoing accessible and feature wider doors, lower peepholes, roll-in renovations can use municipal building codes as a guide, showers, bathtub benches and grab bars, raised toilet seats but these generally only apply to new construction. So, with grab bars as well as the task can seem daunting. “Expectations around acces- wheelchair-accessible sinks, sible entryways, counter heights and that kind of thing are vanities and towel racks. what’s really frightening people, because they think they An estimated 3.8-million have to spend a ton of money changing their buildings,” Canadian adults (13.7 per Finnegan notes. cent) reported being limit- Cost may be a concern, but there is also a business case ed in their daily activities for creating a more accessible hotel. “Hoteliers are seeing by a disability in 2012, the disabled community as an opportunity to welcome a according to Statistics new sector of business,” says Finnegan. Where one sales Canada. For most hotels, manager might target the leisure market and another the accommodating this sports market, some are assigned to attract the disabled population begins with community. “When persons with disabilities are going out formulating multi-year with their families, they’re the ones who decide where to accessibility plans, says go, because they’re the ones the family members want to Fatima Finnegan, direc- accommodate,” says Finnegan. tor of Corporate Market- Ann Hoy, assistant deputy minister of the Accessibility PHOTOGRAPH OPPOSITE PAGE AND INSET FROM DREAMSTIME.COM PHOTOGRAPH OPPOSITE PAGE

hoteliermagazine.com MARCH/APRIL 2015 HOTELIER 57 Directorate of Ontario, based in Toronto, sees value in making that investment. Approximately one in seven THE LEGAL LOWDOWN people have a disability in Ontario, a number that’s Each Canadian province has a level of expectation and expected to increase to approximately one in five in the code requirement for accessibility, but they aren’t aligned. next 20 years as the population ages, according to the Ontario was the first jurisdiction in Canada to enact Richmond, B.C.-based Rick Hansen Foundation. “Think legislation setting a clear goal and time frame for achieving of how that market is growing,” says Hoy. “Accessibility accessibility in the province. The Accessibility for Ontarians isn’t just the right thing to do, it makes economic sense.” with Disability Act (AODA) requires full compliance by 2025. Once all the standards are in effect, universal acces- Ontario was also the first jurisdiction in the world to sibility could attract up to $1.6 billion in new spending enact a modern regulatory regime that mandates acces- within Ontario’s tourism sector, according to research sibility through standards supported by compliance and conducted by the Martin Prosperity Institute, a division enforcement provisions. And it was the first province to establish accessibility standards that require all public, of the Rotman School of Management at the University private and not-for-profit organizations with at least one of Toronto. employee to remove barriers that prevent people with Meanwhile, a 390-room Residence Inn is under disabilities from participating in important areas of every- construction in Calgary, part of a province that has no day life, including customer service, information and accessibility mandates. The hotel’s sales-and-marketing communications, employment, transportation and the team is therefore determining how to make the property built environment. accessible at a reasonable cost. “They’re working on how The AODA comprises five parts, or standards, each many rooms will be accessible and to what extent,” says covering an aspect of daily living, with compliance dead- Catherine Berardi, director of Design at Vancouver-based lines that extend to 2021. The Accessibility Standard for SilverBirch Hotels & Resorts, which manages the Calgary Customer Service was the first standard to take effect; it property. “If we knew we could capture the right volume required Ontario’s non-profits and businesses to comply by Jan. 1, 2012. According to the Ministry of Economic of business annually to justify doing more than is expect- Development, Employment & Infrastructure, accessible ed, we would. If there are disabled guests who might stay customer service is about “understanding people with dis- in our hotels [if they’re made more accessible], that’s a abilities may have different needs and finding the best way capture for us.” to help them access goods and services.” But accommodating this population isn’t a priority in Other than Manitoba, which passed the Accessibility for Manitobans Act in December 2013 — though accessibility standards have not yet been enacted — no other Canadian jurisdiction has followed Ontario’s legislative approach to achieving accessibility.

the hotel trade, admits Berardi. Although each province has a code requirement for accessibility, there’s no cross- country alignment. Access Canada is an overarching accessibility document, but it’s just guidelines, she notes. “Until governments mandate something, it doesn’t get embraced by industry. It’s simply more expensive to build an accessible hotel.” The bulk of expenses in an accessible guestroom are in the bathroom, says Berardi. The room has to be larger, the placement of the fixtures needs to be adjusted to accommodate a wheelchair and gravity-driven mechanical systems such as the sink and toilet need retrofits. Further- more, hoteliers don’t want accessible rooms to be less appealing to able-bodied guests. Hotels shouldn’t sacrifice style or design for this aspect of practicality, Berardi says. “A hotel room has to [appeal to] everyone.” Conversely, ORHMA’s Finnegan sees accessibility as a natural fit for hotels. “Whether someone wants a foam or a feather pillow, whether they want no salt or extra pepper, whether they need a room near an elevator or a bathroom with handlebars, accommodation is what we do,” she says. At least, “it should be,” says visually impaired Mohler, who continues to be hopeful about the hospitality industry’s evolving practice of accommodating disabled guests. u

58 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com

HOTELIER

Style with Substance Nicholas Gandossi achieves success at the Opus Vancouver by staying ahead of the curve

BY ROSANNA CAIRA

icholas Gandossi probably never imagined a short stint at a quick-service Nrestaurant as a teenager would lead him to the hotel industry, but it did. “My first job was when I was 15, working at McDonald’s, asking people if they wanted to supersize their fries,” he recalls. “I quickly realized I enjoyed hospitality, and I am a people person, but the fast-food industry wasn’t the right fit for me.” In 1987, he landed at the Four Seasons Hotel Vancouver where he worked as a valet/ bellman. “It was the perfect introduction to learning about service excellence,” he says. personalized service means Gandossi is hands on. “It’s Today, the operations manager-turned-GM of the my responsibility to lead by example and provide an famed 96-room Opus Vancou- environment where people feel respected and recog- QUICK QUIPS: ver is putting a love of service nized, which in turn allows them to be as creative Personal Status: “Married excellence into action, oversee- and productive as possible,” he says. “The difference with two children.” ing a team of 68 associates. between a good hotel and an excellent one is consis- What makes you successful? “Being an independently tency. Hotels that deliver on their promise of service to “Finding and hiring the right owned and operated boutique every guest, to the level their brand promises, are the personalities for the right job.” hotel has allowed us to create ones that will be successful in the long run.” Stress Buster: “I enjoy running, our own distinctive brand,” he It doesn’t hurt that the Opus team is constantly skiing and watching football. says. “Over the years, the key reinventing. “This past month we completed a full There are a lot of us Seahawks has been to keep the product renovation of our lounge area and relaunched Opus fans north of the border.” uniquely stylish and the experi- Bar,” says Gandossi. “It’s received fantastic feedback ence always fresh. As we say in from guests and locals alike. We also recently intro- our marketing material, ‘We don’t do beige.’” duced the Beverage Butler to cater to our guests’ Born in Yokohama, Japan, the 49-year-old hotelier cravings — local wine and cheese, tea, fresh macarons works to differentiate Opus from the pack by staying and creative cocktails with house-made chips are some

ahead of the technology curve and understanding the of the tempting treats available.” KARPAPHOTOGRAPHY BY ROBERT next trend. “Technology is a way of life today, not just a Meanwhile, Gandossi is looking into adding a perk,” he says. “We’ve upgraded rooms with lightning- rooftop restaurant/lounge to the property. “Our fast Wi-Fi at no extra cost and offer in-room iPads guests veer away from cookie-cutter hotels and want loaded with apps, including PressReader, which allows to experience originality and style; they’re drawn to guests free access to more than 2,300 newspapers in our unique Yaletown location. Today’s savvy travel- more than 55 languages.” Guests can also take advan- ler expects more than just a comfortable bed in a tage of 30 HD channels on Telus Optik TV. good location, they want the hotel to be part of the Overseeing a boutique property that is known for overall experience.” u

60 MARCH/APRIL 2015 HOTELIER hoteliermagazine.com THE experience guest

Sysco Guest Supply is committed to maximizing the guest experience at your property by offering an extensive line of hospitality products that enables you to provide the 866-483-7822 • guestsupply.ca ultimate in comfort and convenience.