Operational performance Operational performance Operational

Customer

Keeping customers informed 10

Delivering our services 12

Challenges for the future 13

Operational performance Customer 9 Customer

The customer is at the centre of everything we do RMS provides a range of services to customers such as vehicle and vessel registration and licensing, supplying up-to-date and accurate travel time information, and delivering traffic alerts and updates. RMS strives to engage with customers and the community to understand their needs and consider these when making decisions that impact them.

Keeping customers informed

Providing real time travel Since November 2011, total visits Maritime alerts time information to Live Traffic NSW have exceeded three million. RMS’ Maritime Alert system helps The travel time information boat owners and rock fishermen in service that displays real travel Road Projects website their trip planning and preparation. time information to road users The free online email subscription In 2011–12, there were around on variable message signs was service delivers weather alerts 1.9 million page views by 185,000 expanded in 2011−12 to the Westlink and expiry date reminder emails unique visitors to the Road Projects M7 and Western M4 motorways for important safety gear such as section of the RMS website, in Sydney. marine flares, emergency position which provides roads project and indicating radio beacons and As a partnership initiative with maintenance information. The inflatable lifejackets. the Transport for NSW Transport site now publishes more than Management Centre, the service 15,000 documents, images and As at 30 June 2012, 1482 people had allows motorists to monitor travel multi‑media assets. subscribed to the Maritime Alert flow and make informed decisions service to receive weather alerts, Online presence was increased over on route choice during their journey. and 22 people had subscribed to the past 12 months through projects receive alerts about the expiry involving innovative social media dates for their safety equipment or Live Traffic NSW tools, including: other important renewals.

The Live Traffic NSW website • A live webcast for the Pacific (www.livetraffic.com) provides Highway upgrade program. Responding to customers road users with the latest traffic • An online guestbook, ‘Tell us your information about incidents, road Maritime Infoline works, major events, fires, floods story’, for Sydney Harbour Bridge The Maritime Infoline operates and alpine conditions. Access to 80th anniversary. seven days a week, including camera images, travel times and trip • An interactive community issues public holidays. It provides planning helps motorists plan their mapping tool for the Kings important services to the public, journeys and make informed travel Highway Safety Review. including boating and weather decisions. The latest communication information, customer service technologies are utilised for Live feedback, payment of renewals and Traffic NSW, with the mobile version Boating weather information map purchases. of the site and iPhone application RMS provides a weather forecast gaining in popularity. Twitter and The call centre responds to calls for telephone service on 131 236. This Facebook pages for the site also assistance from the general public, initiative is part of the RMS boating keep the public up-to-date about police and volunteer marine rescue, safety objective to raise boaters’ road conditions and events. and supports on-water Boating awareness of the need to check the Safety Officers via two-way radio. During the NSW floods in March weather and to check it often. A It also allows RMS to respond 2012, the website proved invaluable total of 17,568 calls were received quickly to feedback and on-water to motorists with site visits reaching between 1 November 2011 and issues to support a culture of safe almost 900,000 for the month. 30 June 2012.

10 Roads and Maritime Services Annual Report 2011–12 and responsible boating. There was Wayfinding signage through myRTA.com significantly a decrease in the number of calls reduce RMS operational costs taken during 2011/2012, which can In January 2012, RMS released associated with manually processing be attributed to the improvement updated guidelines to ensure that transactions in registries. and ease of online transactions. brown and white tourist signposting is clear in guiding visitors to their An online video to assist customers to complete online transactions was Newcastle Contact Centre destinations and communicating implemented in 2011 and a further – Info Line information on key attractions and services. three videos were introduced Last year the Newcastle Contact in June 2012. This has resulted Centre Info Line helped more RMS worked with Destination NSW in a considerable increased use than 3.7 million customers over and key stakeholders to develop of services. the phone and by email with a strategy to provide a range of registration, licensing, freight, local and regional information In November 2011, a new online tolling and traffic information. at key rest areas on the Pacific service was implemented enabling The centre’s results this past year Highway. The successful pilot customers to replace a lost or stolen reflect an ongoing commitment to of the visitor information sign at driver licence or photo card without customer focus. Paddy’s rest area, near Macksville in having to go to a motor registry. By December 2011, will see this strategy the end of June 2012 approximately expanded to 10 new locations on 1500 replacement cards had Media enquiries the Pacific Highway by the end of been ordered. Between 1 July 2011 and October 2012. This year 44.9 per cent of eligible 30 June 2012, RMS responded to performance Operational transactions (up from 40 per around 1500 roads media inquiries RMS online services cent in 2010–11) were completed and prepared around 2000 through myRTA.com. This figure proactive releases. These figures RMS continually updates and represents 4.5 million transactions are exclusive of preparation of expands its online services in and $1.3 billion of payments. The issues notes, event management response to customer feedback operational saving of transactions documents, Q&A charts, speeches, and requirements. completed online rather than in parliamentary briefing notes and registries in 2011–12 is estimated to media strategies. Online transactions be $5.5 million. The Media Unit provided support for internal and external event www.myRTA.com www.maritime.nsw.gov.au management, milestone and As the leading transactional In the last year, 95,521 maritime campaign launches. Members government website in NSW, transactions and $5.92 million played an integral role in the myRTA.com allows customers to maritime payments were success of communication access a range of services and completed through GLS-Online campaigns including the complete transactions online. (licence.nsw.gov.au), which is two‑weekend closure of the Sydney Transactions completed online 15 per cent of eligible transactions. Harbour Bridge for critical road surfacing and waterproofing work. Table 10. RMS website statistics 2011–12 From 1 November 2011 to 30 June 2012 there were more than 530 No. of Average length maritime-related media actions, Website page views of time on site Top five pages viewed which included responses on issues Maritime 3.8 m 5 minutes, Home, boating quiz, How to and delivering information through 18 seconds get a boat licence, Vessel the media to promote a culture of registration, Boating maps safe, responsible and enjoyable Roads 82.5 m 3 minutes, Home, myRTA-home, Driver boating in NSW. 3 seconds Knowledge Test, myRTA renew\transfer registration, Licensing (car)

Operational performance Customer 11 E-Toll website upgrades Restricted Access • Established a new facility just Vehicles map north of the Hawkesbury River In March 2012, a new E-Toll website to provide a full-time incident (myetoll.com.au) was launched On 5 June 2012, RMS launched response service for the F3 to make it easier for customers the new online Restricted Access Freeway, including two traffic to transact with RMS and find Vehicles map, providing heavy commanders, light and heavy products and services that suit vehicle customers with an online tow trucks, and shared access for their travel needs. The site now journey planning tool. Stakeholder emergency services. provides more relevant information consultation was carried out for the that customers are asking for, and development of the map, including includes easy-to-use, frequently presentations of the service to the Providing selected maritime asked questions to answer Road Freight Advisory Council and services at RMS motor common queries. the Transport Operations Liaison registries and Government Group. The interactive map provides Access Centres an active depiction of the location Maritime web cameras of road network restrictions to All RMS motor registries and Government Access Centres RMS has 15 webcams installed at assist the heavy vehicle industry provide selected maritime services, coastal bar entrance locations to plan journeys complying with including boat licence knowledge assist boaters with trip planning. approved routes. From its launch tests and the receipt of payment This year RMS began a review of to 30 June 2012, the map service for boat licences, moorings and the existing camera network with received more than 2000 visits. vessel registrations. During the year, a view to improving the service for Delivering our services. 32,606 renewal transactions and the boating community. In 2012, 2503 licence tests were conducted the webcams attracted 390,376 at these centres. page views. Delivering our services

From November 2011 to June Heavy Vehicle Driver Reviver Program 2012 we carried out the following Knowledge Tests goes online activities: A project to merge the Heavy The Driver Reviver Program • Completed a pedestrian Vehicle Knowledge Tests was is a key road safety initiative underpass in November 2011 successfully implemented in coordinated by RMS with volunteers on the May 2012. Ten different knowledge from local service groups. The connecting the new high school at tests for the various heavy vehicle program provides information Kariong with the residential area, licence classes were merged on driver fatigue and offers free eliminating the need for children into four tests, simplifying the refreshments, provided by major to cross the highway directly. The knowledge tests for drivers and sponsors Bushells and Arnotts, at design was modified to improve instructors, and resulting in cost more than 80 driver reviver sites visual appeal and public feedback savings for RMS and road users. across NSW. has been positive.

In April 2012, an interactive • Replaced the Lawrence Ferry ‘Fair go for Safe statewide driver reviver map was on the Clarence River to ensure Drivers’ initiative launched online. The map provides we continue to reliably get our road users with improved access to customers where they want to go. As an election commitment, the information on the location of rest Premier announced that safe drivers areas and driver reviver operating • Supported the efficiency of who have a driving record free of times to assist them in planning Sydney Buses operations by an offence for at least five years their journey. The information is completing major bus depot would be eligible for a 50 per cent updated with current times for each reconstructions that suit the discount on their licence renewals. set of public holidays and public needs of their fleet. Work was progressed for the ‘Fair school holidays. Go for Safe Drivers’ initiative that • Partnered with Transport for NSW was implemented on 1 July 2012. (TfNSW) to deliver timely and Eligible customers renewing on or responsive incident management after 1 July 2012 receive a discount services for more than 14,000 on renewal of a licence. road incidents.

12 Roads and Maritime Services Annual Report 2011–12 Document Verification Simplifying tolling services Challenges for the future Service In response to customer feedback, • Develop and implement a The Document Verification RMS simplified its tolling products replacement brand for myRTA. Service was successfully piloted to just three tags and one new pass, com to make it easier to interact at Liverpool Motor Registry in known as the electronic motorway with us and increase the number May 2012. The service allows the user (eMU) pass. In December 2011, of online transactions. validity of Australian Passports and the eMU pass was successfully citizenship documentation to be rolled out across hundreds of • Review and improve the Live confirmed online by registry staff, participating petrol stations and Traffic website to allow the providing a more efficient service convenience stores along major travelling public to register to to customers. Additional sites for routes into Sydney. The eMU pass receive personalised email alerts the service are planned for the first helps make travelling through for hazards on defined journeys. quarter of 2012–13. Sydney as simple as possible for • Develop an SMS, digital and social regional motorists and tourists by media strategy, recommendations allowing them to travel hassle-free and implementation plan. Grain auger permits for up to 30 days. On 29 June 2012, it was announced • Consolidate maritime that grain auger permits would Easier number customer service centres with motor registries. be extended from one month to plate personalisaton 12 months for machinery operating • Extend the real time travel time on Western Region roads. The myPlates launched a new ‘Bright information services on the performance Operational existing one month permits for Lights’ range and expanded the F3 Freeway and the Sydney augers above 25 metres in length options available to heavy vehicle Motorway Orbital network, did not offer flexibility to deal drivers to improve choice. RMS including the M2 Hills Motorway, with delays in grain harvest due has also reduced the number of Lane Cove Tunnel, Gore Hill to prolonged wet weather. This different prices for number plate Freeway, Eastern Distributor, reduces the need for repeated products, released an iPhone Southern Cross Drive, M5 applications for date changes, application, and updated the South‑West Motorway, and the which means less red tape and website to make it easier for between the M7 reduced costs for farmers and grain customers to find the number plate Motorway and Narellan Road. harvest contractors. that suits them. • Progress the introduction of a Motor registry New Year’s Eve event on standard route marking system. upgrade program the Cahill Expressway • Expand tourist information at rest areas. A number of motor registry RMS hosted a family-friendly upgrades were carried out ticketed event on the Cahill • Provide data to Transport throughout 2011–12 to refresh Expressway to view the fireworks for NSW and support them and refurbish existing registries. over Sydney Harbour. During the in delivering Integrated Registries upgraded included event the road deck is transformed Traffic Information System Campbelltown Motor Registry into a festival village with improvements, to enable: (April 2012), Grafton Motor Registry catering stalls, entertainers and a (April 2012) and Muswellbrook family atmosphere. –– Two smart phone apps. Motor Registry (June 2012). –– A publicly accessible real time bus status data feed for use by smart phone app developers to provide new options for getting trip time information.

Operational performance Customer 13 Operational performance

Travel

Improving infrastructure 15

Supporting public transport 21

Challenges for the future 22

14 Roads and Maritime Services Annual Report 2011–12 Travel

The door-to-door movement of people and goods is efficient and reliable RMS delivers a range of travel solutions to optimise the movement of people and goods throughout the road and maritime networks. This includes enhancing the existing networks, improving on these networks by putting new infrastructure in place, and by working to optimise the operations of these networks. This includes supporting road-based public transport solutions to move people by the most efficient and sustainable means.

Improving infrastructure

Motorway projects The draft Long Term Transport The Pacific Highway Upgrade is Master Plan identifies the following being delivered in three stages: M2 Motorway Upgrade Sydney motorway missing links, which are all multi-billion • Priority 1: Hexham to Port The M2 is one of Sydney’s busiest dollar projects: Macquarie, Raleigh to road corridors, providing an Woolgoolga and Ballina to the important link in the Sydney Orbital • M5 East duplication. Queensland border. Operational performance Operational Network between the M7 Motorway and the Lane Cove Tunnel. It • M4 Extension • Priority 2: Port Macquarie carries around 100,000 vehicle (plus an inner West bypass). to Raleigh. trips and more than 17,000 bus • F3 to M2 Link. • Priority 3: Woolgoolga to Ballina. passengers a day. • F6. The Pacific Highway Upgrade In 2011–12 works included: experienced significant wet weather Infrastructure NSW is assessing • Excavation for the eastbound M2 during the 2011–12 financial year. the next priority Sydney motorway Tunnel widening was completed RMS project teams planned for an and will provide recommendations in May 2012. average of 50 wet weather days to Government in the State (about 23 per cent) across each of • Construction of the new Infrastructure Strategy in October the Pacific Highway construction west-facing on and off ramps at 2012. Government will consider sites. However, extensive wet Windsor Road was substantially these recommendations before weather meant an average of 79 of completed and the ramps were announcing which motorway the 214 available working days (or opened to traffic in July 2012. will proceed. about 37 per cent) were lost.

• Construction of the new on and Priority 1: off ramps at Herring Road and Pacific Highway Hexham to Port Macquarie, Raleigh Christie Road, Macquarie Park Upgrade Program to Woolgoolga and Ballina to are 70 per cent complete with The Pacific Highway links Sydney the Queensland border opening to traffic planned for and Brisbane and is part of late 2012. Ballina Bypass the National Land Transport The $640 million Ballina Bypass Network. The Australian and NSW Other motorway projects project was jointly funded by the governments have been jointly NSW and Australian governments. The NSW Government has funding upgrading of the Pacific The final section of the 12 km committed to commencing the Highway since 1996. bypass was opened to traffic in next Sydney motorway project by May 2012.This was ahead of the early 2015. estimated mid 2012 target despite 95 days being lost to wet weather during 2011–12.

Operational performance Travel 15 Bulahdelah Upgrade The Minister for Roads and Ports Banora Point Construction is well advanced on asked Mr Brian Gilligan to review the Construction started in December the 8.6 km bypass of Bulahdelah. handling of contaminated materials 2009 on the $359 million highway The $315 million project is at the site. His report of 9 May 2012 upgrade at Banora Point. Jointly jointly funded by the NSW and on preliminary findings was posted funded by the NSW and Australian Australian governments. on RMS’ Roads Project website. governments, the project will upgrade about 2.5 km of highway Major construction started in A total of 141 days were lost to at Sextons Hill. August 2010. The Myall River wet weather including the period bridges were completed in June in which the contaminated soil Southbound traffic was switched 2012 and are in use by construction was investigated. The project through Sextons Hill in April traffic. The steel truss bridge is expected to be completed in 2012 and northbound traffic was providing access to Alum Mountain mid 2013. switched through Sextons Hill in was opened in June 2012. A total of May 2012. A total of 42 days were 112 days were lost to wet weather Coffs Harbour (Sapphire) lost to wet weather during 2011–12. during 2011–12. Extensive wet to Woolgoolga The project is expected to be weather has meant the project Major construction for the 25 km completed in late 2012. is now scheduled to open by Sapphire to Woolgoolga Upgrade on the growing northern beach Easter 2013. Priority 2: suburbs of Coffs Harbour started Port Macquarie to Raleigh Herons Creek to Stills Road in August 2010. The $705 million Construction of the 3.5 km upgrade project is jointly funded by the NSW Kempsey Bypass of the northbound carriageway and Australian governments. Major construction on the $618 between Herons Creek and Stills million Kempsey Bypass started Road started in March 2011. The Traffic was switched to a new in June 2010. The 14.5 km project $60 million project is jointly bridge over Cunninghams Creek in is funded by the Australian funded by the NSW and Australian December 2011. Detailed design was Government and includes a 3.2 km governments. Key activities completed in March 2012. A total of bridge crossing of the Macleay River completed in 2011−12 include 105 days were lost to wet weather and floodplain. Once completed, clearing and excavation, drainage during 2011−12. The project is the bridge will be the longest and bridge works. expected to be completed in 2014. in Australia.

Extensive wet weather and the Tintenbar to Ewingsdale In February 2012 the Crescent discovery of contaminated soil Early site establishment work Head Road overbridge was opened significantly and unexpectedly has started on the project, which and concrete paving work started. delayed the project. In late will provide 17 km of four-lane Piling work for the floodplain March 2012, a construction worker divided carriageway between the bridge was completed in May and required medical attention and Ballina Bypass and the Ewingsdale a traffic switch at the Frederickton others reported feeling unwell while interchange (Byron Bay turnoff). interchange was opened on 16 spreading excavated material from The project includes the provision June 2012. A total of 99 days a cutting on the project site. RMS of twin tunnels to avoid the were lost to wet weather during and its contractor initially placed steep grades of St Helena Hill. 2011–12. However, the project is now exclusion zones around the areas Current work includes service expected to be opened to traffic where the material was found and relocations, fencing, environmental by Easter 2013, a further three being placed while investigations measures and establishment of months earlier than the June 2013 were carried out. On 8 May 2012, site compounds. date announded. the construction site was closed in A working party was established to Kempsey the interests of worker safety while to look at interchange options at Planning for the Oxley Highway RMS and its contractor investigated Bangalow. In December 2011, three to Kempsey Upgrade began the contamination. The site was access options were displayed for with registrations of interest for reopened on 31 May 2012 except community comment. A revised detailed design work invited in for the exclusion zones. RMS and its concept design was announced in November 2011. contractor engaged independent May 2012. Substantial construction contamination specialists and are is expected to start in the second The upgrade is jointly funded by the working with government agencies half of 2012. NSW and Australian governments to identify and remediate the areas and will provide 37 km of four-lane of contamination. divided highway between the Oxley Highway and the Kempsey Bypass.

16 Roads and Maritime Services Annual Report 2011–12 Work has continued on detailed Priority 3: Additional crossing of the Clarence geotechnical investigations, detailed Woolgoolga to Ballina River at Grafton design and land acquisition to RMS is carrying out investigations Glenugie Upgrade prepare the project for construction. to identify a preferred route for a The $60 million Glenugie Upgrade, second crossing of the Clarence south of Grafton, is jointly funded Frederickton to Eungai River at Grafton. A shortlist of six by the NSW and Australian The Frederickton to Eungai options (from a list of 26 feasible governments. The final section of Upgrade is stage two of the 40 km options) was announced for further the 7 km upgrade was opened to Kempsey to Eungai upgrade and evaluation in January 2012. A traffic in February 2012. will provide 26 km of four-lane preferred option is planned to be divided highway from the Kempsey Devils Pulpit identified by the end of 2012. Bypass to Eungai. The project is Construction started in December jointly funded by the NSW and 2011 on the $77 million Devils Pulpit Australian governments. Upgrade. The project is jointly funded by the NSW and Australian Registrations of interest for the Bega Bypass governments and will provide design and construction of the 6 km of new divided carriageways The Australian Government is upgrade were called in November and another 3 km of median wire funding construction of the Bega 2011. Ground survey work and rope safety barriers. The project is Bypass on the Princes Highway, geotechnical investigations expected to open to traffic in mid which will be approximately neared completion by June 2012. 2013 (weather permitting). 3.5 km long and use an existing Acquisition of land progressed road corridor to the west of Bega.

and tenders for the design and performance Operational Woolgoolga to Ballina Upgrade The contract for construction of construction of the upgrade The Woolgoolga to Ballina project the Bega Bypass on the Princes were invited from a shortlist of is made up of four previous Pacific Highway was awarded in March contractors in March 2012. The main Highway planning projects: 2012 and initial construction construction is expected to begin in activities began in May 2012. The the first half of 2013. • Woolgoolga to Wells Crossing. project is expected to be opened to Nambucca Heads to Urunga • Wells Crossing to Iluka Road. traffic in mid-2014. The 20 km Nambucca Heads to Urunga Upgrade is part of the • Iluka Road to Woodburn. South Nowra Kinghorne to larger Warrell Creek to Urunga Forest Road • Woodburn to Ballina. project. Planning for the upgrade Upgrading 6.3 km of the Princes is jointly funded by the NSW and The project does not include the Highway to four lanes will improve Australian governments. A draft recently completed Glenugie traffic flow and efficiency through report on the technical review of an Upgrade or the Devils Pulpit. South Nowra. Work was suspended alternative alignment for an 8 km Upgrade (which is currently under in November 2011 as a result of section between Warrell Creek and construction). RMS and its project finding endangered Green and Nambucca Heads near Macksville teams are preparing the 155 km Golden Bell Frogs within 200 m of was published for community of highway for construction. The the project. RMS received approval comment in March 2012. environmental assessment, land from the Australian Government’s acquisitions and geotechnical Department of Sustainability, Registrations of interest for the investigations are being progressed. Environment, Water, Population design and construction of an Detailed design work has also and Communities to continue upgrade between Nambucca started on a 31 km section of construction in February 2012. Heads and Urunga were called in highway between Woolgoolga January 2012, with tenders invited (end of Sapphire to Woolgoolga Gerringong Upgrade from a shortlist of contractors in Upgrade) and recently opened June 2012. Detailed survey work A design and construct contract Glenugie Upgrade section in was completed in June 2012 and for the Mount Pleasant to March 2012. geotechnical investigations and Toolijooa Road section of the land acquisition were carried out to Princes Highway was awarded on prepare the project for construction, 22 December 2011. Detailed design which is expected to begin in the is underway with major construction first half of 2013. on the $310 million upgrade expected to start in the second half of 2012.

Operational performance Travel 17 Victoria Creek realignment Wentworth Falls East Tarcutta Bypass Major construction is well underway Construction work continued The 7 km, $290 million Tarcutta on the $40 million upgrade of the to widen the highway to a four Bypass was built to the west of Princes Highway between Narooma lane divided highway between Tarcutta, joining the existing Hume Road (the Old Princes Highway) and Tablelands Road and Station Street, Highway divided carriageways Corkhill Drive at Central Tilba, 13 km Wentworth Falls. The project is to the north and south of the south of Narooma. The highway jointly funded by the NSW and village. The project was funded upgrade includes a new bridge Australian governments and is by the Australian Government replacing the narrow bridge (built in expected to be completed and and was opened to traffic on 1935) over Victoria Creek and new opened to four lanes in late 2012. 15 November 2011. overtaking lanes in both directions. Woodford to Hazelbrook Holbrook Bypass Nangudga Lake Bridge Construction work continued to Substantial construction of the replacement, Narooma widen the highway to a four lane Holbrook Bypass began in July Construction work began in March divided highway between Station 2011. The bypass, which is expected 2011 for the $3.7 million replacement Street, Woodford and Winbourne to be opened in mid 2013 will be of Nangudga Lake Bridge, on the Avenue, Hazelbrook. The project approximately 9.5 km long and run Princes Highway south of Narooma. is jointly funded by the NSW and from 4 km north of Holbrook to The bridge was completed and Australian governments. rejoin the existing dual carriageway opened to traffic in December 2011. 2 km south of Holbrook. When the A new contractor was appointed in bypass is opened the entire route June 2012 to complete the works between Sydney and Melbourne after the previous contractor will be a minimum four lane ceased work in February 2012 due divided highway. Lawson Upgrade to financial difficulties. The project is Construction work is underway to expected to be completed in 2014. realign and widen the highway to Sydney roads a four lane divided road between Bullaburra East M4 Motorway lanes realignment Ferguson Avenue, Hazelbrook and The detailed design has been at old toll plaza Bass Street, Lawson. Work includes completed for the highway upgrade a new bridge over the railway and between Ridge Street, Lawson The realignment of the M4 600 m long rail realignment. The and Genevieve Road, Bullaburra. A Motorway at the old toll plaza new rail alignment was opened in pedestrian bridge over the highway was completed in April 2012 and January 2012, facilitating Stage Two linking to Bullaburra railway station delivered significant traffic and of the upgrade. has also been included after safety improvements for 137,000 community consultation was held in motorists daily. Bullaburra West, Genevieve Road March 2012. The project is the final to Tablelands Road Upgrade section to complete the highway Work completed on a 1.5 km length of motorway between James Ruse Construction began in December upgrade to four lanes between Emu Drive and Silverwater Road included 2011 to widen the existing two-lane Plains and Katoomba. Funding to road resurfacing, line marking, highway to a four-lane divided begin construction of this project signage and the installation of crash highway between 400 m west of was announced in conjunction barriers. A review of the speed Genevieve Road, Bullaburra and with the 2012–13 NSW Budget in limit was conducted, resulting in Tableland Road, Wentworth Falls. June 2012. an increase to the speed limit to 90 km/h along this length and Kelso Upgrade Hume Highway improved travel times for motorists. The upgrade at Kelso, from west of the Stockland Drive intersection to Woomargama Bypass east of Ashworth Drive, will widen The $265 million, 9 km bypass was the highway to four lanes, improve opened on 7 November 2011. It was intersections and separate opposing built to the west of Woomargama directions of traffic. The project and joins the existing Hume Review of Environmental Factors Highway divided carriageways to was finalised in May 2012. the north and south of the village. The project was funded by the Australian Government.

18 Roads and Maritime Services Annual Report 2011–12 Galston Gorge over-length corridor. The program involved , Cobbitty vehicle restrictions three projects at a cost of Road to Narellan Road $3.8 million and delivered improved Galston Gorge is a narrow and The four-lane divided carriageway travel time reliability, safety and winding route for vehicles travelling between Cobbitty Road (Oran traffic flow along the corridor. between Galston in Sydney’s north Park Drive) and Narellan Road was The projects were: and Hornsby Heights. Although opened to traffic in June 2012. this route was restricted for over- • Tidal flow scheme (AM) on Spit length vehicles, non-compliance Road between Awaba Street and Camden Valley Way, Cowpasture of route restrictions resulted in the Ourimbah Road. Road/Bringelly Road to Cobbitty need to close the gorge on several Road/Oran Park Drive occasions for extended periods to • Upgrade Spit Road and Parriwi In June 2012, funding was remove longer vehicles unable to Road to improve entry/exit to the committed to allow completion of use the route. Spit West carpark. the four-lane upgrade of this final 10.7 km length between Prestons In March 2012, RMS implemented • Military Road and Spit Road and Narellan in 2015. Construction a $5 million project of traffic safety improvements including will be carried out in three stages. engineering solutions to prevent light pole relocation and Detailed design for the first stage the access of over-length vehicles upgraded street lighting between Ingleburn Road and Raby to this route. The installation of to meet the current street Road was completed in December physical restrictions at entry lighting standards. points to the gorge included the 2011 and a contract for construction placement of traffic detectors, Other improvements included traffic of this stage was awarded in electronic warning signs and signal operation, communication June 2012. performance Operational enforcement cameras to monitor upgrades and tidal flow the site. arrangements to provide significant Bringelly Road, Camden Valley benefits during peak travel times. Way to The Northern Road Windsor Road and Norwest To support the NSW Government’s Boulevarde intersection Alfords Point Bridge, urban land release strategy for the northern approach Norwest Boulevarde is a key South West Growth Centre, RMS route between Windsor Road and RMS has been working to reduce plans to upgrade Bringelly Road Old Windsor Road in Baulkham congestion, improve travel times between Camden Valley Way, Hills and provides access into and improve road safety on Alfords Leppington and The Northern Road, Norwest Business Park, in Sydney’s Point Road in southern Sydney. Bringelly, from a two-lane road northwest. To improve business The Alfords Point Bridge northern to a four-lane divided road with a park access, RMS completed a approach was completed in wide median. $2 million project to upgrade the November 2011 and widening of A review of environmental factors intersection of Windsor Road and the southern approach is currently and a revised concept design for Norwest Boulevarde. in development. the widening of Bringelly Road were displayed for community comment The upgrade significantly improved F5 Freeway widening, Brooks Road in November 2011. access to and from the business to Narellan Road park during peak periods, with The final section of F5 Freeway improved traffic conditions for Richmond Road widening between Brooks Road and vehicles travelling between Windsor In November 2011, RMS displayed Narellan Road was opened to traffic Road and Old Windsor Road. the proposed concept design and in March 2012. The project was a review of environmental factors jointly funded with the Australian Spit and Military roads for the Richmond Road Upgrade Government. It provides four lanes between Bells Creek, Colebee and In 2011–12, RMS completed a in each direction between Brooks Vine Street West, Marsden Park. four-year program of traffic Road and Raby Road and three Funding to construct this section of improvement initiatives between lanes in each direction between the Richmond Road Upgrade was Balgowlah and Neutral Bay on Raby Road and Narellan Road. the Spit Road and Military Road announced in conjunction with the 2012–13 NSW Budget in June 2012.

Operational performance Travel 19 Schofields Road new rail bridge The project Pacific Highway, Narara to was impacted by 90 days of wet The construction of a new rail Lisarow Upgrade weather in 2011–12. However, it is still bridge to facilitate the future RMS is investigating route options anticipated that the Expressway will extension of Schofields Road was to identify a preferred route for the be open to traffic by end 2013. completed in November 2011 in Pacific Highway between Narara conjunction with the new railway and Lisarow. Four route options station at Schofields. , Scone were on display for comment Railway Level Crossing between March and May 2012. Schofields Road Upgrade RMS is managing an options and feasibility study of upgrade options Detailed design for Stage One Pacific Highway, Ourimbah Street for the New England Highway of the Schofields Road Upgrade to Glen Road (Kelly Street) rail level crossing at between Windsor Road and RMS has developed a preferred Scone. The study is funded by the Tallawong Road at Rouse Hill was design for the upgrade of the Australian Government, under the completed in March 2012 and Pacific Highway between Lisarow Regional Infrastructure Fund. An tenders for construction closed in and Ourimbah to four lanes. The options report was published on June 2012. review of environmental factors was the RMS website in May 2012. A determined in October 2011. preferred solution is expected to be Hunter region roads finalised during 2012−13. Pacific Highway, Wyong Town Centre The Hunter Expressway Central Coast roads The Pacific Highway through The $1.7 billion Hunter Expressway is Wyong is currently a single lane in a 40 km, four-lane freeway between F3 Sydney – Newcastle Freeway each direction. A revised preferred the F3 Freeway near Seahampton The Wyong Road interchange option was displayed for community and the New England Highway is being upgraded to relieve comment in November 2011. west of Branxton. Construction of congestion. The works include a viaducts began in July 2011 and, In January 2012, an independent new ramp for traffic travelling from by November 2011, 50 per cent of review of cost estimates for all Wyong Road to the F3 northbound. earthworks were completed. through-town and bypass options Construction began in April 2012 for the future upgrade of the Pacific In February 2012, road pavement and is expected to be completed Highway at Wyong was announced. works began on the eastern section during 2013. A contractor has been appointed and the first girder of Viaduct to carry out an independent review 3 Bridge (western-most) was Central Coast Highway Upgrade, of the cost estimates of options launched. In March the first launch Brisbane Water Drive and Manns and the review is expected to be of the bridge over the F3 Freeway Road intersection completed in 2012. was launched and mine void filling RMS has completed the detailed was completed in April. The first design for the upgrade of the girder of Viaduct 2 Bridge (middle) Central Coast Highway and Western region was launched in June 2012. Brisbane Water Drive/Manns Road intersection at West Gosford. In November 2011, 50 per cent of earthworks were completed on the Construction began in March 2012 The upgrade will improve traffic western section of the expressway in turning lanes at the Ballimore and safety conditions at these and an Aboriginal Heritage Impact section to improve traffic flow and intersections. The main feature of Permit approval was gained for safety. The lanes are scheduled the project includes the widening Zone 4, west of Black Creek. Road for completion by the end of and realignment of Brisbane Water pavement works began in February August 2012. Drive and Manns Road between 2012. Mine void grouting works were Kulara Avenue in the south and 50 per cent completed in April 2012 Stockyard Place in the north to form and the first girders for the bridge a single at-grade intersection with The preferred option for the over the main north railway line the Central Coast Highway. realignment of the Olympic at Branxton on the New England Highway at Kapooka near Wagga Highway link road were positioned Wagga was announced in in May 2012. December 2011. A major part of the project is the construction of a new bridge over the Sydney to

20 Roads and Maritime Services Annual Report 2011–12 Melbourne railway line. This bridge Public Transport Information • Victoria Road and Pittwater/Spit/ will replace the existing bridge and Priority System Military Roads, both recorded which is the only restriction to slight decreases by 1 km/h. higher productivity heavy vehicles The Public Transport Information on the Olympic Highway between and Priority System (PTIPS) For the PM peak: Albury and Cowra. uses satellite technology to • The overall average speed was identify late-running buses and down from 42 to 40 km/h from The new bridge alignment will see communicate with the Sydney 2010–11 to 2011–12. the Olympic Highway located to Coordinated Adaptive Traffic the east of the current bridge and System (SCATS) to give priority • The M2/Lane Cove Tunnel/Gore improve the speed environment to those buses at traffic signals. Hill Freeway corridor, accounted from the current right angle corners More than 1000 traffic signals for about half of this decrease. Its to a consistent 100 km/h speed. on the road network can give average speed declined from 60 This will improve travel efficiency for priority to late-running buses to 52 km/h, due to road works all vehicles. and around 3060 buses are now and speed limit changes in the equipped to operate with PTIPS, outbound direction were more Northern region including all State Transit buses in pronounced than for the previous Sydney and Newcastle, and some year. However, the average trip on private buses. PTIPS also provides Oxley Highway the corridor was just five minutes real-time bus status information longer and it is still the quickest of The 6 km upgrade of the Oxley to support the SMS Real Time Bus the seven routes. Highway between Wrights Road Information Service. and the Pacific Highway at Port • Travel speeds also decreased performance Operational Macquarie was officially opened to on four of the other routes, by traffic in February 2012, completing Optimising transport between 1 and 3 km/h. The a four-lane highway between the corresponding increases in travel Port Macquarie central business operations times ranged from 2 to 4 minutes district and the Pacific Highway (or less than 9 per cent).

Speed and traffic • Victoria Road was unchanged at Project delivery volume trends 31 km/h and the M4 corridor was up slightly from 39 to 40 km/h. Appendix 1 contains details of Between 2009–10 and 2010–11, progress on all major works. overall travel speeds increased for Since September 2011, RMS has the AM peak period and decreased also reported on the average travel for the PM peak period. times of more than 100 roads in the Sydney, Newcastle, Central Coast Supporting public For the AM peak: transport and Wollongong areas, based on • There was an increase in the GPS data received from probe overall average speed from 29 to vehicles travelling on the network Strategic Bus 30 km/h from 2010–11 to 2011–12. throughout the year. As a baseline Corridor Program Speeds were higher on four of the for future reporting, the average seven routes, by up to 4 km/h. speed on a selected route in the AM In 2011–12, RMS completed peak for 2011–12 was 50 km/h and the seven year, $295 million • The M4 corridor was up from in the PM peak was 51 km/h. This commitment to deliver integrated 25 to 27 km/h, following takes into account both directions bus priority infrastructure and further improvements at the on each route. This speed is higher intelligent transport solutions on former toll plaza. than the average for the seven 43 strategic bus corridors in NSW. major routes due to the inclusion • The Princes Highway, M5/ The program has delivered 151 bus of higher speed routes such as the Eastern Distributor and F3/Pacific priority infrastructure projects and Sydney–Newcastle Freeway and Highway corridors improved. installed 157 km of bus lane on the the M7 Motorway. Another factor Sydney road network. In 2011–12, the • The M2/Lane Cove Tunnel/ contributing to this higher speed program delivered 17 projects at a Gore Hill Freeway corridor was is that the results are derived from cost of $31.7 million. unchanged at 36 km/h, with this data gathered across the entire year route continuing to be affected by rather than concentrated on short road works. survey periods.

Operational performance Travel 21 Traffic information In 2011–12, RMS secured a $17 million Challenges for the future and systems funding investment from the NSW and Australian governments to • Partner with Infrastructure NSW The Sydney Coordinated Adaptive develop the M4 Managed Motorway and Transport for NSW to support Traffic System (SCATS) is a scheme to include concept design the next major motorway project. computerised traffic management and environmental assessment. system developed and maintained The scheme is estimated to be • Deliver $224 million infrastructure by RMS. SCATS continues to be completed in June 2014. development program the premier intelligent transport relating to Sydney’s roads to system in the world and is now improve efficiency. used in more than 263 cities in 27 Pinch Point Program • Finalise the memorandum of countries, controlling more than The ‘pinch point’ strategy aims to understanding between the 35,531 intersections. improve traffic flow during peak Australian and NSW governments travel times on 23 of Sydney’s SCATS was recently upgraded to for completing the upgrade of the busiest road corridors. The strategy match the latest improvements Pacific Highway. targets peak hour traffic 'pinch in failover and disaster recovery points' and implements minor traffic • Apply new clearway or parking infrastructures. The NSW Transport improvement works to maintain restrictions on key State corridors Management Centre, VicRoads, travel speeds and improve travel in Sydney on weekdays and Department of Planning, Transport time reliability. weekends to improve traffic flow and Infrastructure (South during peak periods. Australia), and Brisbane City In 2011–12, the strategy completed Council are all including the SCATS 16 projects at a cost of $32.4 million. • Provide arterial road upgrades upgrade as part of their disaster to support residential and recovery planning. Key projects included: employment growth areas.

• Widening exit ramps • Deliver key infrastructure projects Managed motorways at the M4/Cumberland across the state, including Highway interchange, planning, constructing and RMS and Transport for NSW are South Wentworthville. opening to traffic. collaborating on the implementation of the NSW Managed Motorway • Widening the on-road ramp Strategy. The strategy focuses on at the F3 at Pacific Highway, the Sydney Greater Metropolitan Wahroonga. Region, which includes more than 470 km of the motorway network • Roundabout improvements at comprising the Sydney Orbital; Campbelltown Road/Raby Road. the Western Motorway (M4); the • Extension of turn bays at Sydney–Newcastle Freeway (M1); key intersections on the The Hume Highway (M31) to the Cumberland Highway, Elizabeth Southern Highlands; and the Princes Drive (Liverpool), Hume Motorway (M1) to Wollongong. Highway, Pacific Highway and This strategy will provide advanced Princes Highway. traffic management control In 2011–12, RMS completed a systems, infrastructure and five-year, $100 million program information to road users through of targeted traffic improvement coordinated ramp signalling, initiatives to improve peak variable speed limits, lane use hour travel. Work included management and variable message minor infrastructure works and signs. The benefits are improved operational improvements, such as reliability, efficiency and safety of traffic signal optimisation, changes the motorway and surrounding to parking restrictions, tidal flow arterial road networks. arrangements, and investment in communication technology to improve incident management.

22 Roads and Maritime Services Annual Report 2011–12 Operational performance Operational performance Operational

Asset

Maintaining road assets 24

Maritime assets 29

Challenges for the future 30

Operational performance Asset 23 Asset

Transport infrastructure meets acceptable standards RMS delivers maintenance and upgrade programs to ensure that infrastructure and assets are maintained in a sustainable, safe manner and to an appropriate standard. This includes regulating the access to our networks to provide balanced, sustainable outcomes for all users.

Maintaining road assets

Managing a large asset base • 18,231 km of council-managed • 5190 bridges and major culverts Regional roads, which receive and 23 tunnels. The 184,851 km NSW road network significant State grant funds is a significant public asset, administered by RMS. • 5 automated tidal flow systems. providing access across NSW for • 56,000 km of longitudinal commuters, travellers, business • 145,619 km of council-managed linemarkings and other and freight. local access roads, funded by local ratepayers and Australian pavement markings. The road system can be divided into Government programs such • 2 million reflective raised four categories: as the Financial Assistance pavement markers. Grants and the Roads to • 18,031 km of RMS-managed Recovery Program. • 71,698 guide signs for major State roads including 4323 km of structures and 84,192 parking, the National Road Network, for RMS is also responsible for 66,018 regulatory and 39,181 which the Australian Government maintaining and operating: warning signs. provides a funding contribution, • 1423 school zone flashing and 147 km of privately-funded • 9 vehicular ferry crossings. toll roads. light signs. • Intelligent traffic systems • 3867 traffic signal sites. • 2970 km of RMS-managed including 251 variable message Regional and local roads in the • 9800 street lights. signs, 135 variable speed signs unincorporated area of NSW. and 824 CCTV cameras.

Figure 4. Pavement age profile for all State Roads Figure 5. Age profile all bridge size structures (including National Network) as at 30 June 2012 as at 30 June 2012

30 25

25 20

20 15 15

10 10 Percentage area by

5 Percentage of bridges 5

0 0 0 to 10 11 to 20 21 to 30 31 to 40 41 to 50 50+ 0 to 10 11 to 20 21 to 30 31 to 40 41 to 50 50+ Age (years) Age (years)

24 Roads and Maritime Services Annual Report 2011–12 RMS faces considerable challenges Other achievements in road asset • Pavement durability – This in maintaining and renewing NSW management in 2011–12 included: measures the amount of surface road and bridge infrastructure cracking on the road. Cracks let to ensure it is safe and reliable. • Completion of pilot studies water in, which can soften the Currently, close to 42 per cent of for customer surveys on road underlying road pavement and road pavements are more than 30 maintenance issues and priorities. lead to premature deterioration. years old (Figure 4). Seventy-eight Cracking is measured at highway • Finalised a maintenance strategy bridges are more than 100 years old speed by automated technology for the long-term maintenance of and a further 991 are more than 50 using the RMS road crack vehicle. the Sydney Harbour Bridge. years old. (Figure 5). Figures 6 to 9 show ride quality and • A public consultation process pavement durability performance on the long-term conservation Road asset management for different types of roads. strategy for Timber Truss bridges achievements in NSW. A submissions report The overall ride quality on State The extended wet weather this detailing the outcome of the roads has remained effectively year impacted a number of road public consultation process, and stable in the past year. maintenance programs. Additional RMS’ response was submitted to funding was redirected to heavy the Heritage Council. During 2011–12, extensive wet patching works during the year to weather impacted the ride quality of State roads. Water flooding keep roads open and safe. Total Monitoring road expenditure on road maintenance or soaking into the pavements infrastructure condition and caused the pavement structure

in 2011–12 was $856.6 million, performance Operational performance which is more than in any previous and its surface to weaken, which accelerated destabilisation caused year, excluding the $217.6 million RMS has historically used the by heavy vehicles. The weather spent on restoration of natural following to look at the condition of also delayed significant amounts disaster damage on State, local and the infrastructure it manages: Crown roads. of pavement rebuilding and • Ride quality – Measured resurfacing, which improve ride Maintenance of State bridges, using vehicle-mounted laser quality if carried out. The balance including 36 major repairs and technology. Smoother roads between wet weather and works the replacement of Boree Creek provide a more comfortable ride carried out has generally resulted Bridge on the Orange to Parkes and reduce the damage caused in minimal change to ride quality road, accounted for $192.5 million. to the road by heavy vehicles. across the State. A further $142.7 million was spent Smoother roads also cause less on corridor maintenance. RMS also damage to vehicles and save fuel. managed $217.6 million of NSW The NSW 2021 Plan has a target Government funds to repair road of 93 per cent travel on smooth damage from storms and floods roads by 2016. across 94 council areas.

Figure 6. Ride quality on State roads Figure 7. Ride quality on Sydney State roads

100 100

80 80

60 60

40 40 Percentage Percentage

20 20

0 0 2006 2007 2008 2009 2010 2011 2012 2006 2007 2008 2009 2010 2011 2012 Good Fair Poor Good Fair Poor

Operational performance Asset 25 Figure 8. Road surface roughness per cent ‘good’ on selected State roads

100 Hume (IRI) 99 98 97 New England (IRI) 96 95 Newell (IRI) 94 93 South Coast (IRI) 92 91 Great Western/Mitchell (IRI) 90 Percentage good Percentage 89 Pacific Highway (IRI) 88 87 All Auslink Network (IRI) 86 85 All State roads (IRI) 2007 2008 2009 2010 2011 2012

Year Country State roads (IRI)

Note: Measurements for Figure 8 according to International Roughness Index (IRI).

Figure 9. Pavement durability (cracking) – urban State roads Figure 10. Rebuilding of road pavements

45 1.5

40

35 1.2

30 0.9 25

20 0.6 Percentage 15 Percentage

10 0.3 5

0 0.0 2004 2005 2006 2007 2008 2009 2010 2011 2012 2005 2006 2007 2008 2009 2010 2011 –06 –07 –08 –09 –10 –11 –12 Good Fair Poor Maintenance New work

In 2011–12, RMS allocated an Pavement durability (figure 9) on of ‘poor’ cracking dropping from additional $40 million for reactive the rural network has been relatively a high of 42.2 per cent in 2004 pavement maintenance works and stable over the past eight years to a low of 29 per cent in the an extra $50 million for pavement with the extent of road cracking current year. rebuilding works in response to remaining at very low levels. Greater prolonged wet weather. RMS attention is required to minimise In 2011–12, road pavement rebuilding carried out significant works cracking on rural roads, which (Figure 10) was at the highest level on the State Road network that are more susceptible to variations in over a decade with 1.39 per cent contributed to the smoothness of in moisture. of the State Road network being roads. This included: rebuilt. This included 313 km of Urban roads, in general, display a maintenance rebuilding and a • 48 km of new carriageway. higher level of cracking than rural contribution from new infrastructure roads but tend to be more resilient works of 48 km. The need for road • 313 km of rebuilding or as they are made of manufactured rebuilding funding will continue upgrading works. materials such as asphalt. RMS to rise due to increasing freight has recently increased its funding demands and an ageing network, • 148 km of asphalt resurfacing. and focus on urban roads and has of which 42 per cent is older than • 1196 km of spray seal resurfacing. achieved a significant improvement 30 years (Figure 4). in road condition, with the level

26 Roads and Maritime Services Annual Report 2011–12 Bridge maintenance Anzac Bridge Timber Truss Bridge Conservation Maintenance work started on the Strategy RMS spent $192.5 million on bridge Anzac Bridge in November 2011 A Submissions Report detailing the maintenance and the rehabilitation and will take around two years outcome of an earlier consultation of State bridges. Program delivery to complete. process on the strategy to manage included: and conserve State-owned timber Permanent maintenance walkways • Completion of 36 bridge truss bridges and RMS’ response have been installed along both sides rehabilitation projects. was submitted to the NSW Heritage of the southern span of the bridge. Council. The revised strategy • Replacement of Boree Creek Work is now underway to install the proposes to retain 26 bridges Bridge on the Orange to maintenance walkways along the and replace 22 remaining timber Parkes road. middle span of the bridge. truss bridges. The NSW Heritage Council endorsed the RMS Timber • Completion of the major In April 2012, work started to Truss Conservation Strategy in rehabilitation of Hampden Bridge improve the bridge’s stay cables. August 2012. in the Kangaroo Valley. A specially designed robot is currently being used to apply a • Repaint of Deepwater River spiral rib to the outside of the stay Road corridor maintenance Bridge at Deepwater. cables. This will help prevent the cables vibrating in wind and rain. RMS spent $104.5 million on the • Building a new ferry for bluff In early May the newly repaired routine maintenance of roadside Point Crossing. maintenance gantry was reinstalled assets, including vegetation

to the underside of the bridge deck. management, maintenance of performance Operational Sydney Harbour Bridge drainage systems, slopes, rest areas, For the first time in the Sydney Higher Mass Limits bridge noise walls, safety barriers and Harbour Bridge’s 80 year history, assessments fencing. Continued heavy rainfall the road surface was stripped back throughout the year led to the rapid RMS continues to evaluate the load to the original concrete deck to growth of roadside vegetation, carrying capacity of its bridges to carry out essential maintenance. A contributed to slope failures and an determine which structures can full bridge closure was carried out increase in asset damage from road safely take specific heavy vehicle over two consecutive weekends to incidents, blocking of culverts with types. As a result of these ongoing apply a waterproofing layer and a debris and several culvert failures. assessments a further 35 structures new road surfacing layer. The work were made available for Higher Other work carried out on road extended from Fitzroy Street on the Mass Limits (HML) access, resulting corridor assets includes: north to Cumberland Street in the in opening up a further 34 km of south. In spite of wet weather the road network for HML access. • Replacement of 10.5 km of bridge was opened ten hours ahead obsolete chain-wire fence with of schedule on 22 January 2012. Spit Bridge Upgrade Program steel guardrail safety barriers.

Around 15,600 m² of the bridge An upgrade of the Spit Bridge • Upgrading of facilities at six rest was repainted in 2011–12. Work drive system began in January 2012 areas including toilets, water carried out included the complete and was completed in July 2012. tanks and playgrounds. removal and repainting of 9200 m² This $10.6 million project involved of southern approach spans and installing new electrical cables • Remediation of noise walls at City maintenance painting of 6400 m² of and a new drive system – motor, West Link and James Ruse Drive the main arch. brake and gearbox – to improve in Sydney. the longevity and reliability of the A communications campaign was The total expenditure on corridor operating system that opens and implemented to advise customers assets (including capital works) in closes the bridge. This will minimise of closures and help them identify 2011–12 was $142.7 million. the potential for traffic delays alternate travel routes as well as caused by a breakdown of the public transport options. lift equipment.

Operational performance Asset 27 Slope stability Culverts RMS has provided a range of recommendations to government RMS remediated 45 road cuttings, The program to assess the on how to further improve embankments and retaining walls condition of culverts on the State the contestability in road at a cost of $20.9 million to stabilise Road network was progressed with maintenance delivery. This may road slopes which failed, or were 3762 of the highest priority culverts lead to further changes in future identified at risk, during regular being given a risk assessment. delivery arrangements. inspections. The work included the completion of repairs of slopes A total of $13.2 million was spent RMS continues to work with that caused five lane closures on the rehabilitation of culverts and 78 rural councils currently carrying and two speed restrictions. Three drains at 132 locations to ensure out the maintenance of sections slopes continued to remain under their functionality and durability. of State road in regional NSW repair, and landslips occurred at This included the completion of under Road Maintenance Councils four new sites during the heavy major drainage system upgrades in Contract arrangements. System rains between December 2011 Joyce Drive, Mascot and the start of improvements to the management and April 2012 on the North works at Railway Road, Sydenham of these contracts were developed Coast of NSW, causing additional and George Street, Newcastle. during 2011–12 and will be rolled out speed restrictions. in 2012–13. Road pavement maintenance Two major slope failures occurred Road pavement maintenance during the year: resulted in: Funding assistance to • Wet weather in March 2012 local councils • Rebuilding or upgrading of 313 km caused a slip on the Snowy of carriageway (1.12 per cent of RMS offers full or partial funding to Mountains Highway at Brown the total network). councils under a range of programs. Mountain. RMS rebuilt the road embankment behind a new mass • 148 km of asphalt resurfacing RMS provides ongoing funding block retaining wall. This solution (3.5 per cent of the asphalt to councils for roads classified as had the shortest timeframe for surfaced network). Regional roads in their area by installation and allowed the road way of the Regional roads Block to reopen within 35 days. • 1196 km of spray seal Grant which provides every council resurfacing (8.5 per cent of with an entitlement grant for use • In April 2012, a landslide on the sealed network). according to their priorities. In the Kings Highway, East of 2011–12 Block Grant expenditure Braidwood, brought rocks and Implementing more efficient was $134.5 million. trees down onto the roadway. paving methods RMS responded by removing Under the Repair and Improvement RMS implemented the first foam the material and installing a of Roads (REPAIR) programs, bitumen stabilised pavement in temporary replacement for the councils can also apply for NSW at Farlows Flat. This method rock-fall fence. Assessment of additional assistance on a of paving had previously been the stability of the slope allowed 50:50 funding basis for major used in small trials and shows it is the road to be re-opened within rehabilitation and development suitable for use in other projects. six days. works on Regional roads. Projects The resulting longer asset life at a are selected for funding on the reduced cost improves efficiency. At the end of June 2012, slope basis of merit through the Regional failures accounted for one lane Council Consultative Committee closure on the Oxley Highway, Road maintenance delivery process which comprises groups of and six speed restrictions on the councils in RMS regions. In 2011–12 Pacific Highway, Oxley Highway, RMS is continuing to examine ways REPAIR Program expenditure was , Waterfall to improve the efficiency of road $26.8 million. Way and . Risk maintenance delivery. The internal assessments were carried out maintenance delivery arm of RMS on 178 slopes across the State in (Road and Fleet Services) has order to inform the slope stability continued to assess which activities remediation program. can be better outsourced, with 40 per cent of work subcontracted in 2011–12.

28 Roads and Maritime Services Annual Report 2011–12 Table 11. Major expenditure on works to Figure 11. Natural disaster expenditure 2011–12 rectify flood damage

Flood area Date Expenditure Local roads 158.4 million (72%) Mid western NSW December 2010 $78.3 million

Riverina March and October $24.3 million State roads 2010 and February 2011 32.4 million (15%) North Coast January and June 2011 $24.7 million Regional roads Northern NSW November 2011 and $18.4 million 27.2 million (12%) January–February 2012

Southern NSW February 2012 $38.3 million Crown roads South Coast March 2012 $9.9 million 1.5 million (1%)

Natural disaster repairs Maritime assets located in Sydney, Newcastle and Port Kembla harbours, together The NSW Government funds with necessary maintenance repairs to RMS managed State Wharf safety audit work. In 2011–12, $5.5 million was roads damaged by declared natural spent on scheduled works in the RMS is responsible for the disasters. It also provides significant maintenance program. Operational performance Operational financial assistance to local councils inspection of public ferry wharves to bring their roads and bridges and to monitor wharf safety. Significant maintenance works back to their pre-disaster condition. There are around 240 public completed in 2011–12 include repairs wharves statewide including the to concrete decks and timber piles, Since late 2009, there has been an Sydney Harbour ferry commuter girders and headstocks at the unprecedented number of natural wharves, and wharves used by Circular Quay wharves, repairs to disasters throughout NSW, with smaller commercial operators, shelter structures at Abbotsford some communities impacted on a such as charter or dive vessels Wharf and Cabarita Wharf, repairs number of occasions by separate in regional NSW. Within Sydney to timber stairs at Darling Point disasters. In 2011–12, 94 of 152 local Harbour some 50 commuter Wharf and Birchgrove Wharf, government areas experienced wharves are owned, inspected and and timber pile repairs at Manly natural disasters. maintained by RMS. During 2011–12, East Wharf. verification inspection of 15 of these During the year RMS allocated wharves indicated a high level of $217.6 million of NSW Government safety compliance. Rozelle Bay maritime precinct funds to repair damage arising from declared storms and floods. Each A further 170 ferry wharves are Sydney Superyacht Marina (SSM) claim required careful assessment located throughout the State. submitted a Part 3A Development to ensure compliance with RMS’ During 2011–12, inspection was Application. Sydney Boathouse is Natural Disaster Guidelines carried out on 19 ferry and charter an approved dry stack boat storage established with local government, wharves owned by council or other facility for 670 boats, which will as well as with the Australian agencies, with warning letters include waterfront retail, workshop, Government’s Natural Disaster issued in respect of defects for office space and a marina Relief and Recovery Arrangements. 10 wharves. component that has already been substantially completed. The total The extensive nature of many of cost of works is estimated to exceed these events means that restoration Wharf maintenance program $55 million. During 2011–12, RMS works will continue into 2012–13 undertook with the developer to RMS continued implementation and, in some cases, later years. At revise the land-based development of its wharf maintenance program 30 June 2012 it was estimated there phasing to enable works on the for ferry and charter wharves to were more than $280 million in Western Boat Store, which has ensure these facilities remain safe outstanding damages remaining to a 270 boat capacity, to begin for use by customers. This program be restored. during 2012–13. involves regular inspections of more than 100 maritime structures

Operational performance Asset 29 Dredging and remediation, Key recommendations included Two large, complex subdivisions south arm of Hunter River, changes to the way the rate managed by RMS were completed of return component of the and registered at the Land and Newcastle rent formula is determined and Property Information Office during As the holder of development introduction of an administration the reporting period. They were consent for the Extension of fee of $400 per annum for each DP 1151746 creating 16 lots at the Shipping Channels within the Port tenancy. The overall impact of the Rozelle Bay maritime precinct, and of Newcastle, RMS negotiates changes will be a reduction in rental DPs 1162896 & 1162898 at Berrys dredging licences within the revenue for RMS of approximately Bay, defining the former ‘Woodleys’ south arm of the Hunter River $3.3 million in the 2012–13 financial and ‘Quarantine’ sites respectively. to ensure dredging activities are year, with most RMS domestic carried out in accordance with the waterfront tenants receiving a Hydrographic surveys for the planning approval. reduction in rent payable. purpose of monitoring seabed depths to ensure safe navigation Newcastle Coal Infrastructure were carried out at many locations Commercial leasing Group completed development, including the Parramatta River, which enabled its coal terminal RMS is the land owner of Sydney Swansea Channel, Black Neds Bay, capacity to increase from 30 mtpa Harbour and supports the the Batemans Bay entrance bar, (million tonnes per annum) to development of marinas, clubs Port Hacking and Georges River. 53 mtpa. and other boating infrastructure to facilitate continued growth A significant bathymetric and side Port Waratah Coal Services (PWCS) in commercial and recreational scan sonar survey was completed at is evaluating the development of a boating. New commercial leases Windsor on the Hawkesbury River fourth coal terminal (known as T4) were negotiated for the expansion, in conjunction with investigations in the Port of Newcastle. During the upgrade or retention of existing into the duplication of the Windsor year it began work on the feasibility facilities at Smith’s Spit Boatshed, Bridge. A bathymetric and foreshore study phase to further define the Blues Point Slipway, Sydney Rowing topographic survey was also project. RMS is currently negotiating Club Abbotsford, Royal Sydney completed on the Murrumbidgee a dredging licence with PWCS Yacht Squadron Kirribilli, Sydney River near Yass in support of a whose proposed works are within Flying Squadron Milsons Point, and maritime incident investigation. the footprint of the approved area. the Australian 18 Foot Sailing Club at Double Bay. Challenges for the future Maritime seabed leasing Marine surveys • Continue to examine new Domestic leasing technologies and treatments that RMS continued its program of can more effectively extend the RMS administers around 1500 cadastral surveys and identification life of road assets. domestic waterfront leases of mean highwater and former primarily for private jetties, mooring mean high water mark boundaries. • Identify opportunities to reduce pens and other boating-related The general purpose of these costs through more effective and facilities. A program is in place to plans is for the subdivision, efficient maintenance processes. replace all existing expired leases consolidation and redefinition of with new leases for terms of three RMS foreshore lands. • Deliver the $176 million Pavement or 20 years. At July 2012, 872 new Rebuilding Program for 2012–13. RMS reviewed and endorsed domestic leases had been drafted • Improve our road maintenance 16 subdivisions to facilitate the for tenants in Sydney Harbour and plans and practices to deliver long-term lease of privately owned Botany Bay. demonstrable savings of marine structures (including $10 million in line with efficiency The method of rental pricing boathouses, jetties, ramps, and savings targets. for domestic leasing across pontoons and piles for vessel NSW was reviewed by the moorings) and mean high water • Deliver the $238 million program Independent Pricing and mark boundary endorsements. of works for 2012–13 to address Regulatory Tribunal during 2011 Although the majority of surveys the impacts of previous natural and final recommendations were conducted were related to disasters throughout NSW. handed down in December 2011. domestic property development, The Government will adopt all the number of large and complex • Identify the next suite of bridge 36 recommendations made. subdivision plans for large-scale upgrades to facilitate wider commercial development in the HML access. ports of Newcastle and Port Kembla increased.

30 Roads and Maritime Services Annual Report 2011–12 Operational performance Operational performance Operational

Access

Public transport 32

Road transport 32

Maritime infrastructure 34

Challenges for the future 35

Operational performance Access 31 Access

The accessibility of transport options is aligned to the needs of the community and economy RMS delivers initiatives to support access to public transport solutions such as buses, taxis, walking and cycling. RMS also works to ensure our infrastructure meets the needs of customers, such as by providing suitable access for mobility impaired travellers.

Public transport RMS has continued to improve Road transport the NSW Government cycling information website Bicycle infrastructure (www.bicycleinfo.nsw.gov.au). In Intelligent Access Program 2011–12, the website was updated There are more than 10,055 km The Intelligent Access Program to provide access to Sydney-based of cycleway in NSW. This year the is a multi-jurisdictional initiative bicycle use data and video footage cycleway network was improved and an innovative solution to for rides into the Sydney CBD. with the completion of Stage 1 of Australia’s growing freight task, the northern section of the Prospect which allows road agencies to to Blacktown cycleway. The 147 km Pedestrian program use satellite-based technology of cycleway cost of $27 million to monitor heavy vehicles. It and consists of a shared path on The aim of the Pedestrian ensures operators are only using Waterloo Road, Macquarie Park Facilities Program is to improve approved routes for vehicle and and a shared path on the southern the safety, mobility and access of load limits, while improving road side of the M4, between Merrylands pedestrians in NSW. It includes safety, asset management and and Holroyd. An integral part of activities such as the preparation environmental outcomes. the annual cycleway program is of Pedestrian Access Mobility the 50:50 partnerships with Local Plans, improvements to pedestrian As at June 2012, there were 684 Government which in 2011–12 facilities and construction of vehicles and 442 cranes enrolled delivered 110 cycleway projects pedestrian bridges to improve in the program, which provides in 76 local government areas safety. In 2011–12, the program enhanced route access to vehicles across NSW. delivered 65 pedestrian operating above statutory limits infrastructure projects at a cost of in NSW. This includes vehicles Major road infrastructure projects $3.9 million on the NSW State Road operating under Higher Mass Limits, also contributed $6.3 million to network. An integral part of the restricted access vehicles and high the provision of shared paths as program is the 50:50 partnership risk mobile cranes. part of the Great Western Highway programs with Local Government, (Wentworth Falls East), Hoxton which improved pedestrian safety Tri-axle dolly with full mass Park Road, Alfords Point Bridge on regional and local roads through (northern approach) Camden Valley the delivery of 61 projects at a total NSW road train mass rules Way (Cobbity to Narellan) and cost of $2.9 million. have changed to improve the Thornton Railway Bridge (Maitland) productivity of the NSW road infrastructure projects. transport industry. From 1 July 2012, Type 1 and Type 2 road train combinations, using tri-axle converter dollies fitted with certified road friendly suspension, are able to operate on each appropriate road train network west of the at full regulatory axle mass limits. The new mass limits bring NSW into line with Queensland, Western Australia and South Australia.

32 Roads and Maritime Services Annual Report 2011–12 Oversize loads of baled Cranes at 12 tonne per axle on The opening of this section of agricultural commodities 445 mm (16 inch) wide tyres the highway to modernised road trains was possible following the In NSW, vehicles carrying loads of Under NSW Road Transport Law, completion of the agreed safety baled hay, straw, wool and cotton mobile cranes are permitted improvements in partnership with may exceed the statutory width to operate at 12 tonne per axle, Gunnedah and Narrabri shire limit of 2.5 metres to a maximum provided the axles are fitted Councils and the NSW Government. of 2.7 m. This initiative took with single tyres at least 525 mm About $150,000 in safety work, effect in July 2012 to facilitate the (20.5 inch) wide. Since 2006 the including the installation of a transportation of these loads by NSW Crane Industry Association number of wire rope safety barriers, allowing for some irregularity in (CIA) has requested concessions was carried out on the 90 km the size of the bales, which tend for increased axle mass limits and stretch of highway. to expand once loaded onto a reduction in tyre widths. vehicle and also during travel. The exemption was developed in close From 14 May 2012, this exemption Oversize and overmass consultation with the Australian has been applied to All Terrain heavy vehicle policy fodder, wool, cotton and farming Cranes, up to and including five The number of heavy vehicles industries. The Class 3 Baled axles, with a maximum total mass accessing the NSW road Agricultural Commodities Load limit of 50 tonnes. It is estimated network increased in 2011–12 Exemption Notice 2012 applies to that 25 per cent of the crane fleet with approximately 22,500 vehicles transporting baled wool, are All Terrain Cranes, meaning oversize/overmass permits issued. hay and straw. It also applies to this exemption will apply to

This represents a 60 per cent performance Operational rectangular bales of cotton that approximately 250 NSW registered increase in permit applications for have been baled at a cotton gin cranes. It is being provided oversize/overmass loads since 2001. but does not apply to round cotton through an update to the current A permit is required if a restricted bales and modules. Intelligent Access Program Mobile Crane permits. access vehicle exceeds statutory mass or dimension limits and/or Tunnel access for requires access to the road network mobile cranes – modern that is outside the scope of an road trains oversize and/or overmass notice. Previously, all oversize vehicles including mobile cranes wider On 1 May 2012, the Kamilaroi Over the past 12 months, RMS than 2.5 m have been restricted Highway from Narrabri to managed several high risk from travelling in all tunnels. The Gunnedah Saleyards was movements, including two 143 NSW Crane Industry Association opened to modernised road tonne autoclaves that required requested that mobile cranes up to trains, B-triples and AB-triples. transportation between Sawtell 2.9 m wide be provided with this This change is delivering real and the Port of Brisbane. This access in order to decrease travel in benefits to the livestock and grain movement required extensive urban areas. A trial in the Cross City transport industries by providing planning and consultation Tunnel and the Lane Cove Tunnel growth to regional industries and between the RMS regions, the was conducted to gain a better economic benefits, improved manufacturer, the transporter and understanding of the movement of trade, investment and employment other stakeholders before a permit these oversize vehicles in tunnels. opportunities to local communities. authorising movement was issued. Both trials were successful and, as a result, mobile cranes up to a maximum width of 2.9 m are now permitted access to tunnels.

This concession is being provided as part of the Urban Access Concession which is available to eligible cranes enrolled in the Intelligent Access Program and was implemented and available to operators from 14 May 2012.

Operational performance Access 33 Removal of requirement to Regional infrastructure grants Sydney Harbour commuter carry Notices wharf upgrade program RMS works in conjunction with A heavy vehicle drivers’ councils during the year as part of RMS is delivering a program ‘requirement to carry’ five Notices River and Estuary Management to upgrade Sydney Harbour’s was removed at the Australian Committees, local boating user commuter ferry wharves. The Trucking Convention in May 2012. groups or through Boating Safety program is delivering better access Plans to identify opportunities and for customers who use mobility The Notices are: issues on waterways, including aids and increasing the speed at improvement to boating facilities. which customers can embark and • 19 Metre B-Double Mass Limit disembark from ferries. Customers Notice 2010. In 2011–12, a total of 68 applications will also benefit from the improved for Regional Infrastructure Grants • Class 2 Road Train Notice 2010. safety and amenities. were received for regional NSW, • Class 2 Controlled Access Bus which resulted in 54 grants totaling The completion of the wharves at Notice 2010. $3.1 million being offered. Neutral Bay and Rose Bay will raise the level of compliance for disabled • Class 2 Converter Dolly access on commuter wharves from Sharing Sydney Harbour Combination Notice 2011. 31 per cent to 35 per cent. During Access Program the year, the design for the upgrade • Class 2 Car Carrier Combination of Balmain (Thames St) Wharf Notice 2011. The Sharing Sydney Harbour Access Program grants are administered was completed and a community The five Notices were published in through the Department of Planning information session was held at the NSW Government Gazette on and Infrastructure, with funding for the Balmain Town Hall on 16 May Friday 18 May 2012. The removal water based projects and technical 2012. The design for the upgrade eliminates paperwork for truck assistance provided by RMS. Six of Huntleys Point Wharf was also drivers and means they will no grants were offered in 2011–12, completed and designs for Double longer be fined for not carrying totaling $345,968. Bay and McMahons Point wharves the notices. are in progress.

Sydney Harbour boat ramps Neutral Bay Wharf upgrade Maritime Infrastructure The upgrade of boat ramp facilities Work began on the $8.3 million in Sydney Harbour has been upgrade of Neutral Bay Wharf in restricted in the past due to the February 2012. Work includes the Better Boating Program limited availability of foreshore land demolition and removal of the for upgrades or new facilities. The existing wharf and construction The RMS Better Boating Program fully funded Sydney Harbour Boat of an entirely new ferry wharf in provides grants for recreational Ramps program aims to address the the same location and is due for boating infrastructure for the availability of boat launching access completion in August 2012. benefit of the boating community in Sydney Harbour. on NSW waterways. The current Rose Bay Wharf upgrade Better Boating Program began in Grants for four boat ramp projects Work also began on Rose Bay 2009 and provides a commitment were awarded full funding in 2011–12 Wharf in April 2012. The work, to be of $25 million over five years. to the value of $1.5 million. During completed at a cost of $6.3 million, the year major upgrades began at: This year a total of $4.96 million includes the retention of the existing in grants awarded for 64 projects • Lyne Park, Rose Bay. wharf which will be converted into across NSW, including the provision a charter vessel facility, demolition of public wharves/jetties, boat • Davidson Park, Middle Harbour. and removal of the existing public ramps, car/trailer parking, public jetty to the north, and construction • Margaret St, Woolwich. sewage pumpout facilities, of an entirely new ferry wharf in dinghy storage and related • Blaxland Rd, Rhodes. place of this public jetty. The new feasibility studies. Rose Bay Wharf is expected to be opened in September 2012.

34 Roads and Maritime Services Annual Report 2011–12 Maritime precincts Blackwattle Bay Challenges for the future On 19 April 2012, Blackwattle Bay • Implement a collaborative model Berrys Bay Marina Pty Ltd (BBM) received to improve access for higher Following a series of meetings with Department of Planning and productivity vehicles to achieve North Sydney Council and a local Infrastructure requirements for a economic gains balanced with residents group in early 2012, RMS development application for its safety and asset sustainability. and the State Property Authority major works component to develop (SPA) agreed to defer a decision to RMS dry land at the southern end • Establish a program for sign an Agreement for Lease for the of Blackwattle Bay, for a maritime overheight vehicles including Berrys Bay maritime precinct until commercial/retail development implementing an information and further studies and analyses had and a permanent home base for awareness campaign for height been completed. charter vessels. restricted infrastructure.

RMS commissioned an independent The major works component is • Ensure existing concessions, scoping study and an independent a State Significant development exemptions and access review study, which began in in accordance with State declarations by way of notices May 2012. During the year, the Environmental Planning Policy and permits are maintained SPA carried out further studies (State and Regional Development) by participating in the relating to the preparation of an 2011. On 12 May 2012, BBM Local Productivity Initiative Expressions of Interest document submitted a development Project Group. for both the RMS and the SPA application for its marina works, sites within the former Berrys Bay which comprise the permanent • Develop strategies to promote Operational performance Operational quarantine depot. installation of pontoons, access boat storage and safe access ramps and piles for 19 charter to waterways. Balls Head vessel berths. • Deliver upgrades to Neutral Bay, A number of redevelopment Rose Bay, Balmain Thames Street options have been prepared for Circular Quay Wharf 1 and Huntleys Point commuter the Balls Head Wharf ranging from pontoon replacement wharves. full demolition to full restoration of existing structures. In January 2012, In December 2011 the existing a make-safe wharf maintenance floating pontoon at Circular Quay program resulted in the removal Wharf 1 was replaced at a cost of some 55 tonnes of timber of $1.8 million. The new pontoon superstructure and loose material. has been designed with increased An ecological assessment of the capacity and additional safety wharf site was completed in May features to provide an improved 2012. Following a workshop in April facility for customers. 2012 with North Sydney Council and community representatives, RMS has deferred further consideration of the redevelopment of this site pending the development of North Sydney Council’s proposed Waverton Peninsula Strategy update.

Operational performance Access 35 Operational performance

Safety

Incidents and fatalities 37

Delivering safer roads 39

Improving road user safety 40

Maximising boating safety 42

Challenges for the future 43

36 Roads and Maritime Services Annual Report 2011–12 Safety

The safety and security of the transport system is maximised RMS manages important compliance schemes and initiatives to promote safe behaviours of users on our networks and to deliver safe transport outcomes.

Incidents and fatalities

Roads

Provisional data for 2011–12 indicate • Driver fatigue contributed to The lowest annual figure since there were 396 fatalities, 8 per cent around 18 per cent of fatalities. 1944 occurred in 2008 (with more than the provisional figure for 374 fatalities). 2010–11, but the third lowest number • At least 14 per cent of for a financial year since 1944–45. motorcyclists killed were not During the twelve months ending wearing helmets. Motorcyclists June 2012, provisional data Analysis of the provisional fatal accounted for 15 per cent indicated that there were 396 Operational performance Operational crash data for the financial year of fatalities. fatalities on NSW roads, the third ending 30 June 2012 revealed that: lowest financial year outcome since Since 2002, fatalities have 1944–45 (with 368 fatalities). • Speeding was a factor in around decreased in NSW by 32 per 38 per cent of fatalities. cent while fatalities for the rest The NSW fatality rate per 100,000 of Australia have decreased by population in calendar year 2011 was • At least 12 per cent of fatalities 21 per cent. Compared to the road 5.1 (provisional figure), down from were the result of a crash toll improvements for the rest of 5.7 in 2010, the lowest figure since involving a driver or rider with Australia, it is estimated that NSW records began in 1908. Table 12 a blood alcohol level above the has saved 530 lives since 2002. shows the comparison with fatality legal limit. rates in other regions. With 376 recorded fatalities in the • At least 13 per cent of people 2011 calendar year (provisional killed in motor vehicles were not figure as at 1 January 2012), NSW wearing available restraints. achieved the second lowest annual figure since 1944 (with 371 fatalities).

Figure 12. Trends in road fatalities, Figure 13. Fatalities, NSW, NSW compared to rest of Australia 2001–2011 12 months ending June 1944–45 to 2011–12

600 1200 Australia of Rest in fatalities of Number 1500 1337 (81-82) 550 21% decrease 1100 1250 since 2002

500 1000 1000

450 750 396 (11-12)* 900 400 500 NSW 386 (44-45) 376 (07-08) 800 Number of fatalities Number of fatalities in NSW 350 Rest of Australia 32% decrease 250 367 (10-11)* since 2002

300 700 0 10 07 03 05 08 09 06 04 11p 1951 1981 1972 1975 1978 1957 1987 20 1993 1963 1945 1954 1969 1999 1996 1966 1948 1984 1960 1990 20 2002 20 20 20 20 20 20 20 2002 2005 2008 Year 12 months ending 30 June 2011–12

* Provisional figures as at 1 July 2011 and 1 July 2012 respectively

Operational performance Safety 37 Table 12. Fatality rates per Marine • 63 minor injuries. This was down 100,000 population in 2011 41 per cent from 107 in 2010–2011 RMS recorded 330 boating and is 26.9 per cent lower than Fatality rate incidents for the year, which the five year average of 86.2. per 100,000 involved both recreational and Region/country population commercial vessels. The number of • 15 fatal incidents. This was up NSW 5.1 incidents was a 12 per cent increase 50 per cent from 10 in 2010–2011 from the previous period (294) and and is 2.7 per cent higher than the Australia 5.7 9 per cent less than the 10–year five year average of 14.6. France 6.4 average of 363. Preliminary analysis indicates Italy 6.8 Table 13 provides a summary of that drowning was the cause of New Zealand 8.6 incident data for 2011–12 compared death in the majority of fatalities. United States 10.7 with the results for 2010–11. The Of the fatalities, thirteen were Sweden 2.8 table shows that: the result of incidents involving a vessel capsizing or a person falling United Kingdom 3.1 • 73 per cent of all overboard, three fatalities resulted Netherlands 3.2 incidents (240) involved from a collision with a fixed object, recreational vessels. and one was due to a propeller * Provisional figure strike. The remaining two fatalities • 18 per cent of all incidents appear to be the result of the (60) involved commercial vessels. victims sustaining heart attacks The NSW 2021 Plan outlines a while operating or being towed by primary road safety target of • 9 per cent of all incidents a vessel. Lifejackets were only worn 4.3 per 100,000 population by (30) involved both commercial by two of the deceased and both 2016. The draft NSW Road Safety and recreational vessels. of these victims died in high-speed Strategy outlines targets based on The types of injuries reported incidents where lifejackets would the National Road Safety Strategy during 2011–12 were: have offered limited protection. objective of a 30 per cent reduction in the number of fatalities and • 19 fatalities. This was up The statistics continue to show serious injuries from 2008 to 2010 72.5 per cent from 11 in 2010–2011 that in the vast majority of boating baseline levels to be achieved by and is 23.3 per cent higher than fatalities there has been a failure to 2021. Based on expected population the five year average of 15.4. wear a lifejacket during a period of growth and a 30 per cent reduction heightened risk. Most of the deaths • 63 serious injuries. This was up in fatalities, the specific objective may have been prevented had a 58 per cent from 40 in 2010–2011 under the draft NSW strategy is to lifejacket been worn. achieve 3.2 fatalities per 100,000 and is 21.1 per cent higher than the population by 2021. five year average of 52.

Table 13. Summary of maritime incident data (2011–12 and 2010–11)

2010–11 2011–12 Vessel Recreational Commercial Commercial/ Total Recreational Commercial Commercial/ Total type recreational recreational Incidents 215 47 32 294 240 60 30 330 Fatalities 9* 2 0 11* 17 2 0 19 Serious 30 7 3 40 47 12 4 63 injuries Minor 77 27 3 107 50 13 0 63 injuries

* One fatality that occurred in the 2010–2011 financial year was not reported to Roads and Maritime Services until after the 2010–2011 Annual Report had been compiled and does not appear in that document.

38 Roads and Maritime Services Annual Report 2011–12 Delivering safer roads

In 2011–12, RMS invested $103.7 Pacific Highway – interim Newell Highway safety works million on engineering treatments priority black spots specifically targeting road safety. In 2011–12, RMS completed the This included the Federal and State Interim safety works have been Newell Highway Safety Review Black Spot Programs, the Road delivered under various programs. three year, $30 million program Toll Response Package, the Heavy Seven projects totalling around of safety works along the Vehicle Safety and Productivity $21.5 million have been substantially approximately 1060 km length of Program, and implementation of completed. A safety review of the the highway. The road strategy for road safety reviews on Picton Road Frederickton to Nambucca Heads the Newell Highway was developed and the Newell Highway. section has been finalised with following the Newell Highway some linemarking and signposting Safety Review 2009 and Road Toll changes implemented as a result. Response Package 2010. Black Spot Program During the three year program, A total of $21 million was spent on Road Toll Response Package RMS worked closely with the the Australian Government’s Nation Newell Highway Taskforce Building Black Spot Program with The road safety engineering aspects with representation from local projects completed at 97 regional of the Road Toll Response Package government, NRMA, Members of and metropolitan locations across are programs to install safety barrier Parliament, truck operators and NSW. A diverse range of treatments fencing and pedestrian fencing, transport groups. performance Operational were implemented, including implement the findings of highway barrier fencing on the F3 Freeway, safety reviews and fund identified The strategy delivered key road new and upgraded traffic signals, works on roads managed by Local safety interventions to improve roundabouts, road realignment and Government Councils. The total safety along the route including shoulder widening. expenditure for 2011–12, which was road realignment and widening, the second full year of a five-year intersection upgrades, hazard This year the NSW Government has program, was $29.5 million. removal, installation of safety continued to fund its base program barriers and a review of speed of $23 million for treatments at zones. This implementation of Heavy Vehicle Safety and more than 90 locations with a safety works was supported by high crash risk. Examples of this Productivity Program enhanced enforcement by both include a response to the increasing The Heavy Vehicle Safety and the NSW Police Force and Heavy number of crashes on the Pacific Vehicle Inspectors. Highway at Urunga. In addition, the Productivity Program is a joint NSW Government has continued initiative of the Australian and its commitment to a number State governments. It includes Picton Road safety works of supplementary programs new and upgraded rest areas and In 2011–12, the Cordeaux Dam specifically targeting issues or bridge-strengthening to address junction on Picton Road was routes where road safety outcomes fatigue and access issues for the upgraded, Stage 1 widening and can be improved. freight industry. barrier works west of Mt Keira Road In 2011–12, total expenditure on rest were completed and a significant areas was $13.5 million. To date in amount of widening and barrier the first two rounds of the program, work was completed on the 2.5 km 63 of the 68 rest area projects have length between NRE and Cordeaux been completed. The Australian Collieries. This safety initiative has Government has announced that delivered 10 km of central barrier Round 3 of the program will begin along the route which is having a in 2012–13. direct positive impact on reducing the occurrence of head-on crashes.

Operational performance Safety 39 Improving road user safety

Railway Crossing Program Consultation with interstate and Red light speed (safety) cameras international jurisdictions with Safety cameras are installed The Level Crossing Improvement similar programs was carried out to make intersections safer by Program is aimed at improving the to determine interventions that enforcing both speeding and safety of railway crossings. would positively influence driver red-light compliance. At June behaviour and improve community In 2011–12, major railway crossing 2012, 105 red-light speed cameras awareness to reduce the number of upgrades were completed at were operating at 91 intersections. drive through incidents. A number Bathampton Road, Wimbledon; The program was reviewed from of recommendations and associated Amaroo Road, Amaroo; Mackays July 2011 to June 2012, following costs to improve the safety at Road, Coffs Harbour; and Hoddle the release of an Auditor-General supervised school crossing facilities Street, Robertson. Public education report. During 2011–12, it was have been identified. campaigns in local media, site announced that the Red Light specific education and enforcement Safety camera installation program increased community awareness of School zone flashing lights would recommence after the safety issues at railway crossings. recommendations of the Auditor- This year, $7.4 million was invested Flashing lights were installed at General’s review of speed camera in improving safety at railway 138 school zones in the Sydney programs were published. crossings in NSW. metropolitan area and 43 regional area zones, bringing the total to 182 Mobile speed cameras As part of this program, RMS for the year. The flashing lights warn Mobile speed cameras were released the Railway Crossing motorists to slow down as they reintroduced in July 2010 in Safety Series 2011. This provided enter 40 km/h school zones and response to an increasing road the criteria for one hundred railway improve safety for school children. toll. Their purpose is to produce crossings on RMS-controlled roads a sustained change in driver to be assessed for safety and the Combating speed behaviour through anywhere, development of a forward program anytime enforcement to reduce of minor works improvements. Point-to-point cameras fatalities and injuries on roads. At June 2012, the program had already Point-to-point cameras are being delivered 930 hours of enforcement School Crossing introduced to enforce restrictions per month. Supervisor Program on heavy vehicle speeding in NSW. This technology can enforce speed The School Crossing Supervisor The program was reviewed from limits over long stretches of road. Program is a key road safety July 2011 to June 2012, following It is on these longer stretches initiative to improve the safety the release of an Auditor-General’s that heavy vehicle speeding is of of primary school children using report on cameras. On 1 June greatest concern. supervised pedestrian facilities 2012, Stage II of the program was announced and will deliver 7000 to access their local school. The Between December 2011 and hours of enforcement per month by program is coordinated by RMS June 2012, eight enforcement June 2013. and employs more than 1100 lengths were fully operating. The school crossing supervisors on a rollout of point-to-point average statewide basis. speed cameras for heavy vehicles Heavy vehicle compliance and had delivered 16 operational lengths enforcement investigations In November 2011, the program by June 2012. A total of 24 lengths In early 2012, RMS investigators led completed the Occupational Health are planned to be rolled out, six by a series of operations targeting the and Safety Drive-through Project, the end of this calendar year and speed management practices of which investigated the frequency the remaining two by June 2013. four major transport companies. and cause of reported drive The operations were initiated through incidents at supervised following a triple fatality resulting school pedestrian crossings across from a B-Double colliding with the State. a light vehicle near Menangle on 24 January 2012.

40 Roads and Maritime Services Annual Report 2011–12 The operations involved A number of NSW SpeedBlitz Blues ‘P’ Driver Project enforcement staff targeting heavy players travelled with the ‘On the vehicle compliance at various RMS Road’ Road Show, an interactive The ‘P’ Driver Project is a heavy vehicle inspection stations educational road show. The event behaviour-based program that and through inspection of vehicles. reached 7370 students across 46 is being trialled to determine Following this, search warrants secondary schools, including 10 its effectiveness in improving were produced with directions to regional areas and four metro areas. behaviour and reducing the number produce information and records. of crashes involving provisional This resulted in the detection of drivers. It is a collaborative project Electronic work diaries a number of contraventions of between the Australian, NSW and Victorian governments plus a speed limiter requirements and NSW law requires drivers of heavy number of private organisations, chain of responsibility obligations vehicles, when travelling 100 km including NRMA Insurance, the to prevent heavy vehicle speeding. from base, to record their hours Royal Automotive Club of Victoria More than 1000 Court Attendance of work and rest in a work diary. and the Federal Chamber of Notices were prepared throughout National heavy vehicle fatigue Automotive Industries. the operation with ongoing legal laws allow the use of an electronic assistance and advice. work diary as an alternative to a The first NSW ‘P’ Driver project written work diary. A two-stage session was held in western Sydney Slow Down Road Show pilot of electronic work diaries is in January 2012. Further program The Slow Down Road Show aims to underway. Funding of $5 million sessions were held in other NSW deliver messages to the community over three years is under the trial regions (Dubbo/Forbes/Parkes, NSW Government’s $170 million about the consequences of Armidale/Tamworth, Lismore/ performance Operational speeding. It is an interactive display Road Toll Response Package. The Tweed Heads) during February and that features two crashed cars – pilot is in partnership with the March 2012. one crashed at 60 km/h and the Government and National Transport other at 100 km/h, to highlight Commission together with the road the differences in impact at and police agencies of Queensland, Vehicle Safety Compliance higher speed. Victoria, South Australia and Certification Scheme Western Australia. Between November 2011 and This scheme was introduced in July 2012, the Slow Down Road Stage 1 of the pilot was conducted December 2011, replacing the Show reached more than 250,000 from July 2011 to March 2012 Engineering Certification Scheme. members of the community. and included 27 drivers and 10 It ensures that only people licensed Locations included the NSW 2012 transport operators using a range under the scheme can assess Royal Easter Show. of in-vehicle electronic work diary modified, individually constructed, options. It was a small scale pilot and imported vehicles and certify NSW SpeedBlitz Blues sponsorship to test processes and systems and compliance with applicable vehicle prepare for Stage 2. standards. As at 30 June 2012, there This was RMS’ 10th year as major were 56 active licensed certifiers in sponsor of the NSW men’s cricket Stage 2 began in March 2012. The the new scheme. team. The sponsorship aims to purpose of Stage 2 is to build change driver attitudes towards on the findings from Stage 1, speeding by making the behaviour resolve key legal and policy issues socially unacceptable. This was the necessary for electronic work diary first year of a two-year contract implementation and operation, and extension, valued at $1.21 million finalise the technical performance for the two-year term. This is RMS’ specifications for electronic work last year as major sponsor, as the diaries. The field work in Stage 2 contract transfers to Transport for includes coordinated intercepts NSW for the 2012–13 season. in NSW, Queensland, Victoria and South Australia. Supporting the The Slow Down Pledge, a Facebook pilot is a website (www.ewd.gov.au). initiative designed to encourage drivers and passengers to take the pledge to slow down on our roads, continued to be a key call to action. At 30 June 2012, 3375 people had taken the pledge.

Operational performance Safety 41 Maximising boating safety

Boating safety compliance Statewide and Lifejacket education regional education and Lifejackets remained the primary The number of vessel safety compliance campaigns boating safety message for the year compliance checks carried out by and was a theme of all campaigns. RMS Boating Safety Officers in For the 2011–12 boating season, RMS From November 2011, Boating 2011–12 was 48,448, an increase scheduled nine statewide education Safety Officers applied a stricter of some 7000 checks over the and compliance campaigns. approach to compliance, following previous period in 2010–11. A total of Campaigns were spread over a 12 month “education” period 2067 Penalty Notices were issued longer periods than the normal after new lifejacket lawas were across NSW during the period for a one weekend to accommodate introduced in November 2010. range of offences. Non-compliance poor weather, resources, and cover with safety equipment regulations larger geographical areas. Each (including lifejackets) accounted campaign had a specific primary National maritime for 1019 or 49 per cent of Notices focus, with all campaigns including safety reform issued, which is a significant a lifejacket and safety equipment increase from 33 per cent in the compliance component. A wide A National System for Commercial previous period. This is attributed to range of activities including boating Vessel Safety is expected to the lifejacket reform that took place checks, skipper education, safety begin in all states and territories on 1 November 2010 with the focus equipment maintenance, navigation in January 2013. It will replace 50 of campaign activities shifting from education and commercial vessel state and territory laws and will education to compliance in 2011. safety compliance was covered. combine eight commercial vessel There was a general increase in regulatory systems into one. RMS Excessive speed accounted for the number of checks conducted has established a project team to 374, or 18 per cent, of penalty during these campaigns when coordinate implementation in NSW. notices. Non-compliance with safety compared with 2010–11. This was of navigation regulations made up RMS has mapped the impact of mainly attributable to increasing the 13 per cent which includes offences the new system to its processes, length of the campaigns. Lifejacket such as not complying with distance systems and resources and is in the education still appears to be a off or towing requirements. The process of making the necessary major challenge. remaining notices were issued changes to become compliant with for a range of offences, including the new requirements when they non-compliance with licence, are introduced. registration and navigation light requirements.

Figure 14. Individual types of boating penalty notice according to percentage of total penalty notices issued

42 Roads and Maritime Services Annual Report 2011–12 Alcohol and drug testing New capital installations and major Challenges for the future upgrades were also completed, More than 13,143 random breath including Corrie Island Lead, • Deliver road safety related tests were carried out on vessel Clarence River lights, Lake Albert compliance schemes operators by the NSW Police buoys, Wallis Lake piles and buoys, including point-to-point Force. A total of 41 vessel operators Port Hacking buoys, Georges River cameras and mobile speed were charged for being over the buoys, Brisbane Waters piles and camera enforcement. 0.05 prescribed alcohol limit. RMS Botany Bay synchronised lights. continued its public education on • Review policies and procedures the risks associated with boating A total of 607 maintenance relating to on-water compliance under the influence of alcohol notifications were issued for works to ensure appropriate efficiency and drugs. required. The aids to navigation and effectiveness. maintenance contractor achieved a 100 per cent compliance rating for • Develop a three year plan and Aids to navigation meeting key contract performance deliver ‘year one’ education targets during 2011–12. activities to promote safe RMS maintains 3418 aids to and responsible boating, with navigation, of which 1544 are The aids to navigation in the an emphasis on personal lit, on NSW navigable waters. In Ports of Yamba and Eden were responsibility and lifejacket use. the period 1 November 2011 to transferred to Sydney Ports 30 June 2012, RMS replaced 206 Corporation on 30 November 2011. • Implement the National Maritime aids to navigation due to age, Safety Regulator service delivery damage or floods, including: agent arrangements. Maritime investigations performance Operational • 66 lights. • Continue to work collaboratively RMS conducted 25 investigations with the NSW Centre for Road • 22 PVC markers replaced aged into marine accidents, and three Safety and key stakeholders to steel pipe markers. investigations into fraud related ensure alignment to strategic offences (vessel rebirthing and direction and understanding of • 4 timber poles. registration forgery). These stakeholder needs. • 35 small aqua-buoys. investigations resulted in nine infringements being issued, and one • Deliver the $36 million State and • 29 medium size buoys. court prosecution which resulted in Federal Black Spot Programs a record fine of more than $15,000 to improve the safety of • 40 large size plastic buoys. to the offending individual. infrastructure at key locations. • 5 courtesy mooring buoys. One officer also attended a Coronial • 5 hi-flow trial buoys. hearing to give expert evidence into a fatal incident. Several of the investigations conducted resulted in safety recommendations being made to the vessel operators.

Operational performance Safety 43 Operational performance

Environment

Infrastructure 45

Organisational 51

Challenges for the future 53

44 Roads and Maritime Services Annual Report 2011–12 Environment

The impact of transport on the environment is minimised RMS supports and drives sustainable and compliant environmental management practices and behaviours to ensure that the impact of our works on the environment is minimised.

Infrastructure

Protecting biodiversity Biodiversity protection is achieved • Environmental awareness training through the following: for RMS staff and council workers. Biodiversity is the variety of life forms, including different plants • Regular environmental Table 14 outlines how RMS and animals and the genes they inspections of construction sites. protected and enhanced contain, and the ecosystems in biodiversity during the • Development, review and which they live. RMS is committed reporting period. implementation of environmental to the protection of biodiversity impact assessments. RMS contributed to a number of

in road reserves and considers performance Operational Threatened Species Recovery biodiversity issues carefully during • Policies, guidelines Plans prepared by the NSW Office route selection and road design for and procedures. of Environment and Heritage in all infrastructure projects. accordance with Part 4 of the • Environmental specifications. Threatened Species Conservation Act 1995. Refer to Appendix 2 for full details.

Table 14. Biodiversity projects

Activity Purpose Progress Contribute to the NSW Wildlife Manage wildlife on roads. RMS provided $25,000 to the NSW Council Wildlife Council, which coordinates wildlife carer groups and advises carers on wildlife management policy. Develop biodiversity guidelines Provide best-practice guidance A best practice note on biodiversity for protecting biodiversity and encourage consistency across assessment for road projects was during construction and NSW in protecting biodiversity published. A consultants’ briefing on maintaining connectivity. during construction activities and the use of the best practice note was maintenance works. held in March 2012. Monitor the effectiveness of Minimise impacts on biodiversity. RMS continued to support a joint measures to allow threatened research project with VicRoads squirrel gliders to move across and the University of Melbourne the Hume Highway. to determine the effectiveness of fauna crossing structures for roads. Results are being used in the design of crossing structures for other RMS projects.

Operational performance Environment 45 Activity Purpose Progress Manage Green and Golden Bell Frog Minimise impacts on biodiversity. In November 2011, RMS discovered (Litoria aurea), South Nowra. that a Green and Golden Bell Frog population had expanded in to the project area of the Princes Highway Upgrade at South Nowra. In consultation with State and Commonwealth agencies, RMS developed and implemented a comprehensive plan of management to minimise the impact of the road project on the threatened frogs. Monitor Pacific Highway Minimise impacts on biodiversity. RMS undertook a monitoring threatened species. program studying the impact of highway development on populations of Spotted-tailed quolls, Rufous bettongs and the endangered coastal emu population. Implement biodiversity offsets. Purchase and manage land to offset In November 2011, RMS adopted a unavoidable biodiversity impacts. Guideline for Biodiversity Offsets and continued to implement Biodiversity Offset Strategies for a range of projects including the Hume Highway Duplication, Hume Highway bypasses and the Pacific Highway Upgrade.

Roadside environment • Livestock Health and • Sponsoring the inaugural Pest Authorities. Roadside Environmental RMS continued to support the Management Award as part of the Roadside Environment Committee • Office of Environment 2011 Local Government Excellence and funded the committee’s and Heritage. in the Environment Awards. The secretariat and meeting costs awards recognise outstanding • Department of Primary Industries. in 2011–12. The committee is a achievements by NSW Local multi-agency advisory body that • Transgrid. Government in managing and promotes the management of linear protecting the environment. The reserves to balance environmental, • Catchment management winners of the 2011 award were: social and economic values. The authorities. member organisations are: –– Winner A Division: Cooma- Key achievements in Monaro Shire Council – Cooma- • RMS. 2011–12 included: Monaro Shire Council Native Roadside Vegetation GIS Layer. • Nature Conservation Council. • Supporting the Roadside Vegetation Implementation –– Winner B Division and Overall • Essential Energy. Project by assessing applications Category Winner: Mid-Western with the Local Government and Regional Council – Roadside • Rural Fire Service. Shires Association. A total of Corridor Management Project. • RailCorp. $1,286,428 of Environmental Trust –– Winner C Division: Hunter funding was distributed across and Central Coast Regional • Institute of Public Works 28 projects and 31 local councils Environmental Management Engineering Australia. across NSW. Strategy (HCCREMS) – Regional Roadside Vegetation • Local Government and • Mapping the status and Marker Scheme. Shires Association. implementation of Roadside Vegetation Management Plans across NSW.

46 Roads and Maritime Services Annual Report 2011–12 • Supporting a pilot training has lodged two State significant Between 1 November 2011 and program in roadside infrastructure applications and 30 June 2012, RMS exhibited environmental management received environmental assessment reviews for environmental for local council staff with three requirements for the: factors for community input for councils: Wyong, Singleton five projects: and Gloucester. • Windsor Bridge replacement project. • Bringelly Road. • Presenting at the Central West and Lachlan Local • Woolgoolga to Ballina Upgrade • Richmond Road. Government Reference Forums (Pacific Highway). • Great Western Highway – Kelso. in November 2011. Environmental investigations and the preparation of Environmental • Termeil Creek. Impact Statements for these Environmental planning • Kirribilli – Ennis projects have begun. A procedure and assessment Road redevelopment. with supporting templates and guidance notes dealing with The environmental framework Environmental State significant infrastructure performance improvement The Environmental Planning and under Part 5.1 of the EP&A Act Assessment Act 1979 (EP&A is being developed. Awareness In 2011–12, regional environment Act) establishes the process for of the new Part 5.1 assessment staff undertook more than environmental impact assessment processes was extended across the 500 inspections on 230 separate and approval. The Environmental organisation through briefings and construction and maintenance Operational performance Operational Impact Assessment Guidelines information sessions. projects being carried out by provide a framework to ensure that 47 separate contracting companies. RMS environmental assessments Managing Part 5 reviews of Strategic environmental reviews are of high quality and meet environmental factors were conducted on complex community expectations. projects across the State including Part 5 of the EP&A Act applies Kempsey Bypass, Holbrook to activities that do not require Managing environmental Bypass, the M2 Motorway Upgrade development consent under Part 4 requirements for projects of and Erskine Park Link Road. The or approval under Part 5.1 (or under State significance results and recommendations the former Part 3A). Part 5 applies from these reviews were From November 2011 to June 2012, to the majority of RMS projects. fed back to contractors and two RMS projects were approved by For these projects, RMS is the reported to the RMS Executive the Minister for Planning under Part proponent and prepares a Review Environment Committee. 3A of the EP&A Act, which requires of Environmental Factors report environmental assessments to be prior to determining whether or not RMS also used external and carried out. The projects were the: the project should proceed. internal environmental auditors to audit 12 construction projects • M5 West widening project. The report examines the potential in the period 1 November 2011 environmental impacts of • Oxley Highway to Kempsey to 30 June 2012. These audit activities, assesses whether or not Upgrade (Pacific Highway). reports are used to review the potential impacts would be and improve contractors’ significant, and identifies measures In October 2011, changes were environmental management to avoid, minimise, mitigate and made, which included the repeal of systems and on-the-ground in some cases, offset impacts. As Part 3A and the introduction of a environmental controls. new regime for assessment of State part of the Environmental Impact significant infrastructure under Assessment Guidelines, RMS a new Part 5.1 of the Act. Since has procedures with supporting the introduction of Part 5.1, RMS templates and guidance notes to ensure quality assessment of works carried out under Part 5.

Operational performance Environment 47 Table 15. Licences issued for RMS activities Land and water management

Project/site name Licensed activity Erosion and sedimentation Camden Valley Way Upgrade Road construction control training F5 Widening Road construction RMS delivered two-day erosion Central Coast Highway Road construction and sedimentation training across Hunter Expressway early works* Road construction all RMS regions to 124 attendees including RMS staff, RMS Woodford to Hazelbrook Upgrade** Road construction contractors and staff from the Newcastle Inner City Bypass** Road construction NSW Environment Protection Mortlake Slipway Marinas and boat repair facilities Authority. The training is designed to improve the management of Ashby Dry Dock Marinas and boat repair facilities erosion and sedimentation control James Craig Marina Marinas and boar repair facilities on all RMS-contracted road Rockdale Depot Transport of waste construction sites. Wagga Depot Transport of waste Management of tannins from Unanderra Waste Processing Facility Waste management vegetation mulch Mewburn’s Gravel Quarry Hard rock gravel quarrying Tannins are naturally occurring plant compounds released when *The environment protection licence for the Hunter Expressway early works was surrendered on 12 January 2012. plants naturally breakdown in the **RMS held the environment protection licences for the Woodford to Hazelbrook Upgrade environment. The stockpiling of and the Newcastle Inner City Bypass for a short period due to the contractor and licence vegetation mulch on construction holder becoming insolvent. sites may concentrate the production of tannins and result in discoloured stormwater discharges. Environment protection installing mechanical ventilation RMS approved an Environmental licence management and replacing doors and windows Direction, which sets minimum with acoustically rated units. The RMS is required to hold environment management measures for a risk majority of building treatments protection licences under the based approach to management were provided in the Sydney region Protection of the Environment of mulch on construction sites. The (around 90 homes and two schools) Operations (POEO) Act 1997 for measures apply to all sites with with the remaining treatments certain activities that trigger the higher level management measures focused in the Northern area of licensing schedule in the Act. During to be applied to sites with a high risk the State. RMS allocated $8 million the reporting period, RMS held of tannin generation. to the program in 2011–12. This 13 licences under the Act. RMS increase from $3 million in 2010–11 was issued with one penalty notice was to help reduce the backlog of Heritage from the Environmental Protection residences waiting for treatment. Agency for pollution of waters It will be increased to $15 million Unexpected Archaeological resulting from a discharge of dirty in 2012–13. Finds Procedure water from a sediment basin on the Central Coast Highway Upgrade The Unexpected Archaeological project in February 2012. Noise Nightworks DVD Finds Procedure was developed The Minimising noise from night to provide guidance on how to works DVD was developed proceed in the event of uncovering Noise management and released. The DVD raises an unexpected archaeological environmental awareness of how find (both Aboriginal and non- Noise Abatement Program to approach noise management Aboriginal) during RMS activities. In 2011–12, RMS treated 126 for night time works. The DVD was The procedure provides direction dwellings exposed to high levels of distributed to construction partners on when to stop work, where to road traffic noise under the Noise and the video is available to the seek technical advice, and how to Abatement Program. Architectural public on the RMS Road Projects notify the regulator if required. noise treatments include sealing resources page. around doors and windows,

48 Roads and Maritime Services Annual Report 2011–12 The procedure includes RMS’ Aboriginal cultural Aboriginal cultural heritage heritage notification obligations heritage consultation investigations and salvage under the following legislation: excavations not requiring a permit, Aboriginal cultural heritage Heritage Act 1977 (NSW), National have also been carried out on impacts on a range of projects Parks and Wildlife Act 1974 (NSW), other projects, including the Pacific from maintenance works to Aboriginal and Torres Strait Islander Highway Upgrade and the Princes highway upgrades. In November Heritage Protection Act 1984 Highway Upgrade – Foxground and 2011 the Procedure for Aboriginal (Commonwealth) and the Coroner’s Berry Bypass. Cultural Heritage Consultation Act 2009 (NSW). and Investigation was updated to address amendments to the RMS Heritage Committee Heritage and National Parks and Wildlife Act 1974. The RMS Heritage Committee Conservation Register meets quarterly to discuss issues The procedure ensures that RMS continues to manage its relating to the management Aboriginal cultural heritage is S170 Heritage and Conservation of heritage assets and policy assessed and managed in a Register, in accordance with development for heritage responsible and appropriate manner S170 of the Heritage Act 1977 conservation. The committee with active engagement from the (NSW). The register documents includes representatives from: Aboriginal community. RMS’ State and locally significant heritage assets and currently • Engineers Australia. lists 319 items including bridges, Managing Aboriginal cultural • Heritage Branch, Office of buildings, memorials and movable heritage on RMS projects Environment and Heritage.

heritage items among others. With Although RMS seeks to avoid performance Operational the formation of RMS and the impacts on Aboriginal cultural • The National Trust of alignment of maritime and roads heritage, this is not always possible. Australia (NSW). service delivery, the 84 individual In such cases, RMS must ensure heritage assets managed by the that it manages its impacts in • The Royal Australian former NSW Maritime are currently accordance with relevant legislation. Historical Society. being incorporated with RMS Over its 32 years the committee has roads-related heritage into a revised For many projects being assessed provided specialist guidance on the RMS Heritage Register. under Part 5 of the Planning and Assessment Act 1979, RMS is value of heritage resource for the In November 2012, RMS started required to seek an Aboriginal people of NSW. The meetings also cataloguing, tagging and re-housing Heritage Impact Permit to allow for present projects with significant the significant movable heritage impacts on Aboriginal objects and heritage issues and provide an items associated with cash tolling places. Permits were sought for the opportunity for stakeholders to on the Sydney Harbour Bridge, following RMS projects: raise issues with RMS. which ceased with the introduction of fully electronic tolling. Around • Camden Valley Way Upgrade. RMS heritage photos on TROVE 100 items and collections of items, • Gostwyck Bridge Upgrade. RMS is progressively scanning were catalogued and tagged, selected still images from including ‘toll paid’ indicators; toll • Hunter Expressway, west of its collection of 190,000 collectors' bags, uniforms and caps; Black Creek. historic photos, negatives and cash boxes; toll signs and automatic transparencies. The scanned images • Nelson Bay Road Upgrade. coin counting machines. These plus the associated metadata items are now included within the are being entered into the RMS • Princes Highway Upgrade, RMS Movable Heritage collection, image library. To facilitate public Dignams Creek. recorded in the S170 Register. access, this image library has • Princes Highway Upgrade, now been linked to the National Gerringong. Library of Australia’s TROVE digital information searching facility. • Richmond Road Upgrade. Almost 800 historic RMS images are now available on TROVE. • Schofields Road Upgrade. Selected historic films and videos from RMS’ audiovisual collection are also being digitised and uploaded onto the RMS channel on YouTube.

Operational performance Environment 49 Urban design Phase One, Education, ran from Vessel waste recovery October 2011 to April 2012 and A number of initiatives were initiatives included: To protect the marine environment completed this year: from the impact of sewage pollution • Regular patrols by RMS Boating from vessels and encourage the • Bridge Aesthetics: Design Safety Officers, Council Rangers responsible disposal of vessel Guidelines to improve the and the NSW Police Force on waste, RMS maintains pump-out appearance of bridges in NSW wharves located in Abbotsford, facilities at King Street Wharf and was updated with images of new Cabarita, Chiswick, Kissing Point Blackwattle Bay. An additional three bridges and revised guidance. and Taronga Park Zoo. pump-out facilities are monitored at Wharf 6 White Bay, Cabarita and • An urban design training video • Advertisements in various press Birkenhead Point. was developed and is available and the distribution of educational on the RMS urban design intranet brochures in numerous languages. During the 2011–12 financial year, a page or on a DVD. total of 12,123,789 litres of untreated • The Fishcare Volunteer Program sewage waste was pumped out • A design competition was held for involving volunteers visiting from vessels through these facilities. a new pedestrian bridge across wharves to meet and greet This represented a 10 per cent the Nepean River at Penrith. recreational fishers at wharves decrease on the previous financial Contractors were engaged to and distribute information year. RMS also funds a mobile provide a design vision for the and advice. vessel pump out facility on Myall bridge which was proposed as Lakes. During the year, 88,260 litres part of the Penrith City Master Phase Two, Enforcement, began on of untreated sewage waste was Plan The Future of Penrith, Penrith 23 April 2012 and will run through pumped out through these facilities, of the Future. to the 2012 October long weekend. While education initiatives will which is a decrease of 12 per cent • Historic murals in The Rocks continue during Phase Two, its focus on the previous year. on the Cahill Expressway, is on enforcing regulations relating implemented by Sydney Harbour to littering, anti-social behaviour Maritime Trade Towers Foreshore Authority working and fishing. with RMS, were recognised RMS owns the Maritime Trade by the National Trust’s NSW Since January 2012, more than 560 Towers at 201–207 Kent Street Heritage Awards. patrols and inspections of wharves Sydney and occupies Level 5 have been carried out by RMS (training room) and a service centre • The Inner West Busway was Boating Safety Officers and the at Level 6, 207 Kent Street. RMS completed with the installation of NSW Police Force with 17 formal has introduced initiatives to reduce the joint RMS-funded pontoon for warnings and 16 infringements energy use, water use and waste use by the public including fishers being issued. at Maritime Trade Towers. These and kayakers. initiatives include:

Keeping waters clean • Attaining a 4.5 star energy and Clean Safe Wharf Initiative RMS daily performs the task of a 3.5 star water rating following The Clean Safe Wharf Initiative cleaning the waters and public a National Australian Built is being conducted in phases. In foreshores of Sydney Harbour and Environmental Rating Scheme September 2011 a phased Three E’s also the navigable waters of the energy and water audit. (Education, Enforcement, Exclusion) Parramatta and Lane Cove Rivers. • Installation of waterless urinals approach to ensuring commuter This is currently the only effective in all male toilets which saves wharf cleanliness and safety means of removing floating hazards 70,000 litres of water per urinal was announced. to navigation and Sydney Harbour’s per annum and a total 2.8 million storm water pollution and other litres of water per annum for visible debris. the building. A total of 688 m3 of rubbish • The continuation of an from the harbour and 239.56 m3 active waste reduction and of rubbish from the Sydney recycling program. electorate’s navigable waters public harbour foreshores was removed during financial year 2011–12.

50 Roads and Maritime Services Annual Report 2011–12 A gold star from the Sydney Figure 15: Total greenhouse gas emissions (tonnes of carbon dioxide equivalent) Catchment Authority 120,000

Sydney Catchment Authority (SCA) 100,000 commissioned Deloitte to audit four of its projects delivered by external 80,000 providers. Two of these projects were delivered by RMS Road and 60,000 Fleet Services, the Wingecarribee

Dam Improvement Works and 40,000 the Kangaroo Pipeline Incident

Remedial Works. This was part of an 20,000 SCA environment compliance audit. 0 The audit found that RMS’ projects 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 were 100 per cent compliant with –01 –02 –03 –04 –05 –06 –07 –08 –09 –10 –11 SCA’s environmental protection Electricity (Black Power) Automotive diesel Petrol requirements. The audits included a review of site environmental Ethanol blended petrol Natural Gas LPG systems and inspections.

• Establishment of recycling The main sources of emissions are Recycling

contracts with two companies the operation of RMS’ buildings, performance Operational to safely remove contaminated street lights, traffic signals and RMS exceeded its sustainability sections of old timbers removed vehicle fleet. The reduction in targets for recycling or reuse from historic road bridges. emissions was largely due to: of road work materials. At the end of the year, 91 per cent, or • The start of Green Facility • Reduction in petrol use 514,092 tonnes of all materials, Management training to integrate (38 per cent). was recycled with virgin excavated environmental management natural material (or fill) at 54,818 into day-to-day building • Reduction in LPG use tonnes (93 per cent), concrete maintenance activities. (21 per cent). at 461 tonnes (63 per cent), and • Reduction in building energy use recycled asphalt pavement at • Development of a new resource (1 per cent). 7444 tonnes (97 per cent). recovery exemption with the Environment Protection Authority To reduce greenhouse emissions for to better facilitate the re-use of road projects, this year RMS worked excavated road materials. Organisational with other state road authorities to develop the Greenhouse Gas Reducing RMS’ Assessment Workbook for Road Environmental carbon footprint Projects and calculator. sustainability strategy The workbook and calculator Greenhouse gas emissions Some key sustainability initiatives provide road designers, builders over the past 12 months include: Reducing RMS’ greenhouse gas and managers with a common emissions is an objective of the methodology for estimating • RMS road maintenance crews RMS Climate Change Plan. The emissions from the construction, in Sydney, Wollongong and organisation has set a target operation and maintenance Hunter regions were trained in of reducing its greenhouse gas stages of a road project. The eco-driving techniques to help emissions by an average of 2 workbook also provides a better reduce diesel fuel use. per cent per annum up to 2020. understanding of how emissions • Installation of cathodic protection In 2010–11 RMS reduced its can be reduced and will enable systems on several concrete greenhouse gas emission by 1.9 per benchmarking and comparisons bridges to extend their life. cent compared to the previous year. of projects.

Operational performance Environment 51 Improved light vehicle fleet fuel Energy efficiency During the year, RMS continued consumption RMS reports in October of to implement building energy The Environmental Performance every year on its direct energy efficiency initiatives, including: Score (EPS) is a rating score out consumption, in accordance with • Conducting energy audits at five of twenty given to all light vehicles the NSW Government Sustainability frontline RMS offices in Illawarra sold in Australia and is based on Policy. In 2010–11 RMS consumed and Hunter regions. The audits the greenhouse gas emissions and 690,712 gigajoules of energy, and subsequent installation of air quality impact of vehicles. The which is two per cent less than the new energy efficient lighting higher the EPS score the better energy used the previous year. RMS’ and air conditioning systems the environmental performance major energy uses are electricity to were funded by the Office of of a vehicle. RMS owns and leases operate traffic signals, street lights Environment and Heritage, a large number of vehicles and and buildings, and diesel and petrol through its Government Building measures the average EPS scores for road machinery and vehicles. Retrofit Program. for its passenger and commercial In addition, minor amounts of LPG vehicle fleets. and natural gas are consumed for • Upgrading old air conditioning heating buildings, as fuel for some systems with energy efficient The average passenger vehicle EPS light vehicles and for manufacturing systems at motor registries. score has increased from 12.34 in asphalt. RMS’ energy use profile for 2008 to 13.66 in June 2012. RMS’ 2010–11 is shown in Figure 20. average commercial vehicle EPS score has increased from 8.05 in 2008 to 9.73 in June 2012. RMS has exceeded the NSW Government Figure 16. Environmental Performance Score for RMS light vehicle fleet targets set for this period and 16 continues to take into consideration 13.66 the environmental performance of a 14 vehicle when purchasing new RMS 12 12.34 fleet vehicles. 9.73 10

Figure 18 shows RMS’ improving 8 EPS for its light vehicle fleet which 8.05 6 is due to the implementation of a cleaner fleet procurement policy. 4

There has been a significant drop in the amount of unleaded petrol consumed in the past four years Passenger EPS Commercial EPS (see Figure 19). This is attributable to the purchase of more fuel 2011 Passenger target 2011 Commercial target efficient vehicles, an increase in the use of E10 fuel (a blend of 10 Figure 17. Fuel consumption in light vehicle fleet ('000 kL/year) per cent ethanol and 90 per cent unleaded petrol), and an increasing 8

proportion of LPG fuelled vehicles 7 compared to previous years. 6

A target 20 per cent of all fuel used 5 in government fleet light motor vehicles should be E10. The use of 4 E10 in the RMS light vehicle fleet 3 has been gradually increasing and 2 was 69 per cent in June 2012, far exceeding the Government target. 1

Fuel consumption (‘000 kL/year) 0 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 –01 –02 –03 –04 –05 –06 –07 –08 –09 –10 –11

Petrol Automotive diesel LPG Ethanol blended petrol

Note: Ethanol blended petrol data not collected prior to 2006–07

52 Roads and Maritime Services Annual Report 2011–12 Waste reduction • Reselling all electronic equipment industry framework enabling such as computers monitors and effective response to marine RMS reports every two years to mobile phones. pollution incidents. the Office of Environment and Heritage on the progress made in • Awarding contracts to two timber During the reporting period, RMS implementing its Waste Reduction recycling companies to recycle staff responded to a number of and Purchasing Plan. The most bridge timbers. Each company is minor pollution incident reports. recent progress was submitted in required to provide test results Four staff also participated in a 2011 and includes information on showing that the recycled bridge National Oil Spill Exercise held RMS’ progress in meeting the NSW timbers contain acceptable levels at Western Port Bay, Victoria, on Government’s waste targets. of residual contamination before 5–7 June 2012. being on-sold. Approximately Overall, RMS is on target to meet 400 tonnes of old bridge timbers the NSW Government’s 2014 waste have been recycled. recovery targets. Table 16 provides Challenges for the future summary of RMS construction • Develop publicly available waste recovery rates. Oil and pollution response reporting on RMS’ Some key waste initiates by RMS In 2011, strategic oversight of environmental sustainability. over the past 12 months include: NSW’s marine incident response arrangements moved from the • Develop a new environmental • Partnering with Boral to trial former NSW Maritime to Transport sustainability strategy and using high slag content cement for NSW. RMS is the combat agency establish new sustainability on the Woomargama Bypass responsible for marine incident commitments and targets. performance Operational Project. The trial began in 2011 and pollution response in NSW • Create an RMS response and will use 100 tonnes of Waters from Port Stephens to and develop a guideline for Boral’s propriety product, which the Queensland border and from implementing the Government uses approximately 50 per Gerroa to the Victorian border. Road Noise Policy to cent less Portland cement than drive implementation. traditional mixes. The marine incident response arrangements form part of NSW’s • Establish the effectiveness • Recovering office paper; recovery responsibility under the National of the current engine brake rates are currently estimated Plan to Combat Pollution of the noise cameras and education at 90 per cent based on waste Sea by Oil and Other Noxious program for heavy vehicles and audits carried out in a sample of and Hazardous Substances develop a proposal to progress RMS offices. (National Plan). The plan is an the technology and associated integrated government and regulatory framework.

Figure 18. Energy use profile 2010–11 Table 16. Waste recovery rates (Per cent of direct energy consumption as measured in gigajoules) RMS NSW Automotive diesel waste Government 40.1% recovery waste recovery Natural gas 1.8% rates targets (to be

LPG gas 1.5% Waste type (2010–11) met by 2014) Vegetation 85% 76% Unleaded petrol 8.8% Concrete 92% 76% Steel 88% 76% Ethanol blended petrol 9.1% Asphalt 90% 95% Virgin Excavated 96% 95% Electricity 38.7% Natural Material (VENM)

Because of the time delay in sourcing data and collating energy reports, all annual report energy data is 12 months in arrears.

Operational performance Environment 53 Operational performance

Business results

Engagement 55

Governance 57

Value 61

Safety (Work Health and Safety) 62

Our people 64

54 Roads and Maritime Services Annual Report 2011–12 Business results – Engagement

Community, partners and stakeholders are consulted and informed about transport issues RMS engages with members of the community, our partners and stakeholders through a number of different methods to ensure they are informed and up-to-date on matters that impact them. RMS also seeks and considers their feedback to ensure we deliver the right outcomes with the right approach.

Community consultation On-water event coordination An online guestbook, 'Tell us your story', was also developed enabling In 2011–12, local communities were RMS plays an important role in the people to contribute their memories engaged in discussion of more than licensing and on-water coordination and stories from around the State, 700 different planning, construction of major aquatic events such as country and the world. There have and maintenance projects. the start of the Sydney to Hobart been more than 22,000 visits to Yacht Race, Australia Day, and the online guest book, and some RMS information and New Year’s Eve on Sydney Harbour remarkable memories captured, consultation involved: celebrations. For the latter, which including vox pop interviews, attracts an estimated 2500 to • Letterbox drops of more than photos and historical memorabilia. 3000 spectator vessels, RMS is performance Operational 2664 different newsletters, the major event partner with the community updates, letters organiser, the City of Sydney. The ‘Price for and flyers. RMS issues the marine operations Progress’ campaign • More than 1490 meetings, events plan with responsibilities for risk A number of key corridors across and displays, attended by around and on-water crowd and traffic Sydney have started major 13,000 community members. This management, working closely with roadwork in the past year. A translates to roughly 30 sessions other organisations such as Sydney communication campaign was a week with customers and Ports Corporation, Sydney Water developed to advise customers communities to resolve issues Police, Sydney Ferries and Marine of the changing road conditions around road and water assets and Rescue NSW. including possible delays, alternative improvements. routes and the introduction of • Updating of more than 330 Sydney Harbour Bridge cashless tolling on some routes. projects on the RMS Road 80th Anniversary Event Affected roads included the Hills Projects website (see Customer M2 Motorway, the Sydney Harbour As custodian of the Sydney chapter). Bridge full weekend closures, Harbour Bridge, RMS held a the M4, Anzac Bridge, Eastern community event to celebrate the Distributor and the M5 East. The 80th anniversary of the bridge campaign used the tagline ‘The opening. The vintage themed Price for Progress – building for activities were held at Bradfield tomorrow today’. Park, Milsons Point. Around 3500 people attended the event which included a big band, swing dancers, Arthur Hall VC Way 1930s fashion parades, souvenir In December 2011, the Arthur Hall tea towels and postcards. A special VC Way was dedicated. It was the Seniors Morning Tea was held, first main road in NSW to be named where people from the community after a Victoria Cross recipient of with a connection to the bridge the First World War. The dedication shared their stories, including the was held in the presence of the grandchildren of Chief Bridge Governor of NSW, Hall family Engineer Dr JJC Bradfield and the descendents and community. Premier at the time of the opening, Jack Lang.

Operational performance Business results 55 Prosecutor education Boat Builders Group RMS also maintained a partnership with the Boating Industry The NSW Police Force has The Boat Builders Group brings Association of NSW (BIA) at a total offered RMS court advocates together NSW and interstate vessel value of $138,000. This partnership the opportunity to participate in builders, designers, consultants underpinned a year-long safety the 12 month Police Prosecutor and surveyors. The group met collaboration with the BIA and Education Program designed to twice during 2011–12 and discussed included the Sydney International strengthen legal knowledge and a range of issues including the Boat Show as the pinnacle event. advocacy skills. By participating, introduction of the NSCV (national The program provided a total of court advocates will enhance standard for commercial vessels), $153,530 in funding over the year to their ability to carry out complex survey anomalies, difficulties in support and promote stakeholder prosecutions of camera-detected the transfer of vessels between efforts that underpin a culture offences, administrative appeals states and interpretation issues of safe and responsible boating and heavy vehicle matters in the surrounding the use of the NSCV. in NSW. Local Court. On completion of the program court advocates will Boat Importers Group receive the highly regarded Police The Recreational Vessel Prosecutor Education Program This group was formed to Advisory Group Certificate. The first RMS participant address the specific requirements This group is administered by began training in October 2011. surrounding the importing of the Office of Boating Safety and overseas vessels for commercial Maritime Affairs at TfNSW. The Maritime Medal operations in NSW waters. The group met on two occasions during group met once during 2011–12 the reporting period to discuss and The Maritime Medal recognises and discussed a range of issues provide advice on issues including exceptional contributions to the including the introduction boating incidents, education and boating and maritime community. of the NSCV and the benefit compliance campaigns, dive flag, The annual awards are directed of streamlining the process paddle DVD and EPIRB (distress at, but not limited to, a person or for importing vessels into radio beacon) disposal. group who performs an outstanding commercial survey. effort in the categories of Safety, Environment and Community. Partnership programs Challenges for the future In December 2011, three individuals A community partnership program and one group were recognised • Develop an RMS Communication was maintained to support local with a Maritime Medal, and three Strategy for both internal and stakeholder initiatives as part of individuals were recommended external communication. the Boating Safety Education and with high commendations. The 2011 Communication Plan 2009–12. • Investigate and assess industry Maritime Medal recipients were: feedback on Design and The program typically provides Rear Admiral (ret) Tony Hunt AO Construct contract tendering between $500 and $5000 (Community Medal), the President processes, complete a process partnership funding to support of the Sydney Heritage Fleet. review and develop an a range of local community implementation plan. Michael O’Connor from Ballina safety initiatives. Partnerships established the Marine Teachers’ were delivered with a range of • Review and update the Association, of which he organisations such as Yachting RMS policy for providing is President. NSW to promote the need to tender assessment feedback keep clear of larger vessels during and publish improved Ballina Jet Boat Surf Rescue Inc, aquatic events such as the Sydney guideline documentation. this stand-alone volunteer-run International Regatta. Other • Ensure information on all maritime rescue group has been an partnerships included: Royal major infrastructure projects is institution in Ballina for 40 years. Humane Society in support of the accessible to the community. NSW Bravery Awards; Corlette Peter Phillipson who has Point Sailing Club to promote safe volunteered his time for 22 years for and responsible boating during Sail marine rescue work in Fingal Bay, Port Stephens. Port Stephens.

56 Roads and Maritime Services Annual Report 2011–12 Business results – Governance

Effective governance is in place to deliver our results and services RMS ensures that formal governance mechanisms are in place and that it is held accountable to delivering agreed outcomes in an open and transparent manner to agreed levels of quality.

Financial management Transport for NSW Executive framework integrated budget This year RMS focused on adapting A new executive charter, executive RMS is working with the transport the former RTA financial reporting committee structure and committee cluster on the implementation of platform, as well as identifying management system were an integrated budget. The key the process required to bring the developed for RMS. These outlined objective is to enable strategic and financial reporting system of the how the RMS Executive would flexible financial resource allocation former NSW Maritime onto that support the Chief Executive in across transport to optimise same platform. A common platform ensuring the effective governance whole-of-transport outcomes, is expected to be in place by of the organisation. priorities and service delivery. 30 June 2013.

An Executive Management performance Operational RMS has adopted the finance Chief Executive Committee was also formed to policy frameworks of the former focus on the management of the RTA and NSW Maritime, and The Chief Executive of RMS is organisation in the context of is adapting them to align with appointed by the Director General business and strategic priorities for the new organisation’s strategic of the Department of Transport the current period. The committee financial direction. with the approval of the Minister monitored current performance, for Roads and Ports. Under the particularly any issues or risks that Corporate card and governance arrangements of the could affect the current delivery of purchasing card Transport Administration Act 1988, its results and services. the Chief Executive manages and RMS use of corporate credit The management of RMS is controls the affairs of RMS subject and purchasing cards has also supported by a range of to the control and direction of the been in accordance with the other executive committees that Minister for Roads and Ports, and Premier’s memorandum and the address key issues within RMS, in accordance with any directions Treasurer’s directions. such as commercial development, of TfNSW. The Chief Executive Work Health and Safety, and the also has a wider role in interacting Financial performance environment. These committees with heads of other transport typically comprise directors and For details of RMS' financial agencies in NSW, across Australia, other senior managers from across performance for period 1 and internationally. The Chief the organisation to ensure an November 2011 to 30 June 2012, Executive is accountable to the integrated approach. refer to the financial statements Minister for Roads and Ports for (see pages 65–156). overall performance.

Figure 19. RMS committee structure during 2011−12

Chief Executive

Audit and Risk RMS Governance RMS Management RMS Operations CE Performance Committee Committee (on hold) Committee Group Meetings

Executive sub-committees

Operational performance Business results 57 Internal audit and risk 4. Peter Wells, Director A major reason for this is related attestation for period Customer and Compliance, to the diverse nature of RMS’ internal member (three year operations, ie they include a strong 1 November 2011 to appointment from 1 July, 2010). focus on large infrastructure 30 June 2012 projects as well as a strong frontline 5. Geoff Fogarty, Director community presence in regard I am of the opinion that Roads and Infrastructure Development, to the licensing of road users Maritime Services has internal audit internal member (three year and registration of vehicles for and risk management processes appointment from 1 July, 2010). use on the roads. In conjunction in place that are, in all material with the current climate of rapid respects, compliant with the core In addition, I note the following as technological change this means requirements set out in Treasury per Section 1.2.8 of TPP09/05: Circular NSW TC 09/08 Internal that, to effectively manage its major “The department head or governing Audit and Risk Management Policy. risks, a wide range of technical board of the statutory body is engineering, financial and ICT audit I am also of the opinion that the required to set out which service and risk expertise is required. My delivery model for the Internal Audit and Risk Committee for view is that a co-sourcing model is Audit function has been established Roads and Maritime Services the most effective and efficient way in the department or statutory is constituted and operates in to procure this. accordance with the independence body, including the reasons for and governance requirements of establishing that model, in the These processes provide a level of Treasury Circular NSW TC 09/08. annual Attestation Statement assurance that enables the senior The Chair and members of the required by the Policy.” management of Roads and Maritime Audit and Risk Committee are: Services to understand, manage In this regard the RMS’ Governance and satisfactorily control the Branch has adopted a ‘co-sourced’ 1. Greg Fletcher, independent chair organisation’s risk exposures. (three year appointment from service delivery model, as defined in the policy, ie: 1 July, 2011). As required by this policy, I have submitted an Attestation Statement 2. Dr Elizabeth Coombs, “…co-sourced service delivery outlining compliance with the policy independent member with in-house management, where to Treasury. (three year appointment the department or statutory from 1 July, 2010). body provides and manages internal audit services through a 3. Alexander Smith, combination of in-house resources independent member and contracted services delivered (three year appointment from by an appropriately qualified third 15 January, 2012). party provider”. Peter Duncan | Chief Executive

Risk management process was an organisation-wide Audit and Risk Committee Risk Profile which is presented The committee meets at least A set of key elements provided to the Audit and Risk Committee once a quarter and one of its the foundation and processes (ARC) and the Executive major objectives is to assess and for developing, implementing, for endorsement. provide independent assurance monitoring, reviewing and to the Chief Executive that RMS continually improving risk Reports are prepared for ARC risk and control frameworks are management. The approach to demonstrate the effective operating effectively, and critical is based on ISO 31000, but is implementation of the risk related external accountability specifically tailored to the new framework and process, and its requirements are being met. organisation and is integrated into alignment with ISO 31000. This report also provides evidence to existing systems and processes, and In terms of audit, the committee: in particular business planning. support the annual verification statement in compliance with NSW • Approves and monitors the In this regard, RMS undertook an Treasury’s TPP 09-5: Internal Audit implementation of the internal enterprise-wide, high level risk and Risk Management Policy for the audit programs. process as part of its business Public Sector. planning cycle. The result of the risk

58 Roads and Maritime Services Annual Report 2011–12 • Reviews performance of internal Major reviews carried out Information technology and external audit functions. between 1 November 2011 and Information Technology (IT) audits 30 June 2012 included: for the eight month period included • Reviews the internal Information Communication control framework. • Great Western Highway Upgrade Technology (ICT) governance, Program between Penrith project management and IT • Approves related external and Katoomba. security. Audits were also carried reporting of financial information. out of systems under development • Product Quality of Internal and improvement initiatives such • Reviews compliance with audit Alliance Development Works. and finance related policies, as the realignment of the RMS procedures, central agency • Sydney Harbour Bridge DRIVES system. requirements and applicable laws Painting Process. Major assurance activities included and regulations. • Railway Level Crossing areas such as: In terms of risk management, Improvement Program. • Service NSW. the committee: Audits were prioritised on the • IT Contract Management. • Reviews the organisation’s risk basis of the identification and management framework. analysis of major operational • Review of the new Electronic risks and on an assessment Document Management System. • Reviews RMS’ Risk Profile. of the control environment in place to address these risks. In • IT Security Baseline review. • Reviews compliance with

consultation with line management, performance Operational risk-management standards, audit outcomes resulted in the • Ongoing involvement in the E-Toll policies, central agency identification and implementation Modernisation Program. requirements, relevant legislation of a range of improvements to the and regulations. • Ongoing involvement in the Court engineering operations. and Case Management system. Internal audit and assurance Customer and regulatory services • Firewall management audit. New context for RMS audits under RMS carries out regular monitoring the transport cluster of customer service centre Significant findings at the project A number of core RMS initiatives to operations, other service delivery level led to improved management improve service delivery through a channels (such as the internet) and of project risk and cross-audit line-of-business based restructure back office functions that support analysis identified ‘root cause’ issues and centralisation of planning and the customer and compliance which led to more fundamental policy functions has resulted in a services business. During the eight improvements in, for example, number of changes to the audit month period, assurance activities firewall management. approach adopted. RMS is working had a greater focus on ‘root cause’ closely with TfNSW in regard to analysis and adding value through Finance and operations how both organisations maximise advisory and consulting services. The Annual Financial and the benefits derived from their Maritime Service Centres were Operational Audit Program’s audit teams. included in the audit program, coverage includes RMS financial which covered core financial and support functions and a range of Engineering business processes as well as core activities in procurement, overtime A major part of RMS operations service delivery operational risks. and other back office RMS services. are engineering-related and the The audits continually review the The audit projects included an Engineering Assurance Group operational risk management independent assessment of risks provides independent and objective framework and related control and compliance with policies, assessments of civil engineering environment for dealing with the procedures and Treasury guidelines operations. The group’s work is exposures in these operations to provide assurance to the Chief based on the development and and, where necessary, the control Executive that related objectives implementation of a risk based audit framework is strengthened to were being met. program covering the organisation’s ensure it remains effective. major engineering programs, projects, systems, processes and products.

Operational performance Business results 59 Some key audit projects for the Business continuity More than 95 per cent of Maritime eight month period covered: Division staff received the NSW Business continuity management Ombudsman’s complaint handling • Budgeting and is the planning, preparation and training and all staff are now aware financial forecasting. response to a disaster or disruption of the procedures. The division now to critical business activities, • Stock Inventory Management. has a compliments, complaints and processes or services. A desktop feedback framework consistent with • Purchase order and service entry testing exercise was conducted in the NSW Government requirements release process. December 2011 with the Central that contributes to fast and effective Recovery Team, and the master • Procurement. resolution of issues and feedback at plan was further revised as a result the earliest opportunity. • Overtime. of the testing exercise. An IM&IT business continuity plan was • Travel and accommodation. developed and tested. A business • Goods and services tax. continuity management framework Challenges for the future and program of work was also • Cashback payments. • Implement a new governance developed and implemented. structure to drive and oversee the • Commercial contracts ongoing RMS reform process. management. Operational complaints • Revise the RMS Governance handling framework Framework and align it with Investigations TfNSW’s Framework. The Maritime Division committed Corruption and fraud to the NSW Ombudsman to • Develop and implement an risk management refresh the existing compliments, investment decision making complaints and feedback In addition to the investigation of governance approach to assist procedures and implement the allegations of corruption and fraud, RMS in responding during the framework throughout the division. RMS has a corruption and fraud preparation of the 2013–14 budget The project aimed to: control framework, for which the Develop and implement governance Corruption and Fraud Investigations • Provide guidance for Maritime arrangements to address challenges Section has centralised oversight. Division’s staff who may be presented by our relationship with This includes a range of tools, required to receive and/or Service NSW. processes and initiatives aimed at address public complaints, minimising the risk of corrupt and compliments and feedback. fraudulent activity by staff and business partners. Examples of • Ensure complaints, compliments actions it involves include: and feedback were handled in a manner which is fair, courteous, • Delivery of corruption and fraud/ timely and respectful of privacy. ethics seminars to staff across high risk business environments to • Ensure complaints, compliments reinforce the corruption resistant and feedback were logged culture of RMS. in Maritime Division’s records management system to assist • Provision of anti-corruption with improving services and information through the informing planning. RMS intranet. • Ensure all employees are aware • Provision of expertise and advice of their responsibilities regarding to staff and management on a handling complaints, compliments wide range of corruption risks and and feedback. ethical, probity and policy issues.

60 Roads and Maritime Services Annual Report 2011–12 Business results – Value for money

Value for money is delivered within the integrated budget RMS ensures that resources are allocated to deliver best value for money and assesses new ways to deliver more with less.

Key savings initiatives • Automation of notice delivery for Reducing costs in the commercial vessels. RMS achieved savings of $56 million tolling business against a target of $40 million in • On-water licence checking More than $9 million of savings 2011–12. Key initiatives contributing services and vessel safety were delivered in the tolling to the savings included information inspections for Boating Safety business. The biggest savings were and communications technology Officers and the NSW Police realised through implementing an savings, procurement savings, Force using mobile devices such improved tag management system principal arranged insurances, as smart phones, tablets or that includes greater recycling of brokering fees, exiting excess staff laptop computers. returned tags. and shared services reform. A GLS performance improvement Operational performance Operational group has identified and Increasing revenue Live traffic data implemented changes to the user A record $419 million of commercial collection improvements interface, database and screen receipts was collected in the In previous years the organisation layouts that have improved reporting period November 2011 to spent around $750,000 running access speeds. June 2012. controlled floating car travel time surveys on the Sydney road Reducing staff overtime network. New technology using Challenges for the future GPS has allowed RMS to calculate As part of a program across RMS travel times and traffic speeds to reduce costs and increase • Develop a framework for the efficiency, a review was conducted across Sydney, Newcastle, the assessment of RMS’ efficiency to identify the key drivers for Central Coast and Wollongong at and effectiveness across core Road and Fleet Services overtime. a recurrent cost of $120,000 per business areas. This was in response to the annum. This new methodology Auditor-General’s observations • Ensure the appropriate also enables greater flexibility in of overtime performance identification and allocation of determining traffic speeds outside with Government. resources to deliver services to the traditional survey times, and the community of NSW. means information can be collected In emergency situations, overtime 24 hours a day. is necessary for the business to be • Delivered efficiency responsive and flexible, such as savings through: managing the road network during Government Licensing Service widespread flooding across NSW –– The recovery of merchant fees. Four new releases were made in the last year. Some opportunities were –– The contestability 2011–12 period to the Government identified to reduce staff overtime of maintenance. Licensing Service (GLS), which with $2.4 million saved throughout –– Overtime savings. is the primary customer service the year through a number of delivery system for the Maritime initiatives, including rostering new –– The corporate and shared Division of RMS. incident management crews at services reforms. peak times and greater scrutiny • Work with TfNSW to implement Some of the key maritime-related of planned overtime for major the corporate and shared improvements were: roadwork projects. The reduction services reforms to improve in overtime also had the added • Enabling renewals at counters support services. benefit of improving worker safety to be processed using bar code by reducing fatigue from excess scanners and cheque readers. work hours.

Operational performance Business results 61 Business results – Safety (Work Health and Safety)

Work Health and Safety is strengthened RMS focuses on a safe work environment for our employees, those present on our sites, and those who work with us.

New Work Health and Safety During the period 1 November subject matter experts. Continued legislation 2011 to 30 June 2012, a further engagement with the construction 151 managers and supervisors industry is a critical part of The Work Health and Safety Act attended the training sessions. Since implementing the safety programs 2011 was introduced in New South its initial roll out in 2010, 81 per cent as part of our vision to deliver an Wales on 1 January 2012. RMS of all managers and supervisors injury-free workplace. developed the first module in a have completed the workshop. planned ongoing series of modules that provide information about Working parties for RMS’ the legislation to RMS workers. Safety first for workers top seven issues Module 1 covers the general duties and contractors on our RMS established seven working obligations of health and safety. roadwork sites parties to manage its top seven The modules are being delivered to Throughout the year, RMS Work Health and Safety risks, specific management levels, with conducted a number of initiatives to which are: the first roll out provided to RMS ensure a safety focus for our staff • Working near or around utilities. Senior Managers (General Managers and contractors, including: and above) in April 2012. • Working near mobile plant. • Conducting ‘Stop and Reset’ Safety sessions with 1500 staff • School crossing supervisor Continuation of Critical Tools in January and April 2012 as they drive-throughs. for Safety Leaders training returned from Christmas and Easter break to ‘ensure that safety • Zero driving fatality. During 2011–12, Critical Tools for came first’. Safety Leaders training continued to • Violence/harassment by equip leaders with the critical tools • Securing reaccreditation for our members of the public. and skills to drive safe behaviours roadwork operations with the • Working near traffic. in their teams in order to prevent Federal Safety Commissioner. incidents and injuries. This one day • Developing and implementing • Driver tester risks. workshop enabled managers and new safety programs for working safety leaders to: During the reporting period the around mobile equipment and in working parties considered and high speed, high volume traffic. • Apply Work Health and Safety made recommendations to improve risk management principles to The RMS safety programs have the way RMS manages the risks. identified team risks. been developed by specialist The Working Party Reports are now complete and are being considered. • Understand the importance of cross-industry taskforces to Actions have begun to implement near miss reporting. address key risks for our workers and contractors. The taskforces working near mobile plant working • Develop skills in included senior RMS personnel, party recommendations within incident investigation. key industry leaders, stakeholders Road and Fleet Services. from construction partners and • Build effective Work Health and Safety leadership behaviours.

62 Roads and Maritime Services Annual Report 2011–12 Figure 20. WHS performance indicators 1 Nov – 30 Jun 2012

3000 1 Nov 2011 Performance indicator – 30 Jun 2012 2500 Total incidents reported 2567 Near misses reported 1397 2000 Lost time injuries 91

All other injuries (including first aid only) 742 1500 Other incidents reported 337

(including asset/property damage) 1000 Number of near misses per injury 1.68

All compensable injuries 286 500 (including journey claims)

Compensable workplace injuries 235 0 Total Near Compensable All compensable Total claims costs ($ million) 1.1 incidents misses workplace injuries (incl reported reported injuries journey claims)

Annual Contractors Forum Health Awareness Day Challenges for the future

The Annual Contractors Forum NSW Department of Premier • Deliver the ‘workers on foot’ performance Operational was held in December 2011. This and Cabinet’s initiatve A Healthy safety program to improve valuable industry partnering event Workforce: Policy on Improving the safety of our workers offered participants the opportunity the Health and Well Being of Public and contractors. to hear senior executives and Sector Employees encourages managers, Work Health and Safety healthy lifestyles. The aim is to • Continue to improve our Work professionals and working parties improve the health, happiness Health and Safety performance to discuss mitigation strategy for high and productivity of employees, meet new Work Health and Safety risk hazards within RMS. and reduce the levels of sick leave legislative requirements. and workplace injuries in the NSW • Develop, consult with colleagues public sector. Work Health and Safety and industry partners, and performance During May 2012, Health Awareness implement the RMS Work Day was held across RMS and Health and Safety Strategic Plan The near miss reporting strategy workers got involved in improving (2012–2016) to drive measurable has shown great success in their health behaviours, increasing improvements in Work Health and reporting near misses at a rate their health knowledge and Safety performance. of 1.7 near misses for every supporting the health and safety injury reported. The more near of their peers in the workplace. misses reported, the greater Activities included healthy morning our opportunity is to prevent teas and facilitated discussions run workplace injuries. by guest speakers on topics such as ergonomics, healthy eating and Prosecutions mental health awareness. RMS also launched a range of health RMS was fined $150,000 on and wellbeing screensavers on all 25 May 2012 after a prosecution desktop computers promoting involving a fatality to a healthy behaviours that encouraged subcontractor on Alfords Point staff to be active, spend time with Road in 2006. The prosecution family, relax and eat well. began against the then RTA on 28 February 2011.

Operational performance Business results 63 Business results – Our people

Workforce commitment and capability is supported and developed RMS drives a culture of staff engagement and accountability, with a focus on developing its people through a focus on high performance.

Employing people with HSC Scholarships for Targeted Employment a disability Aboriginal students Programs RMS has sponsored learning In late April 2012, RMS was Through the RMS suite of Targeted resources for two continuing announced as a finalist in two Employment Programs, RMS is Year 12 Aboriginal students and categories for the Australian developing early career pathways six additional Year 11–12 Aboriginal Human Resources Institute’s for job readiness to ensure a skilled students. The sponsorships go Diversity Awards program. This workforce that is ready to take towards future tertiary studies is the first year for the awards, on the challenges of tomorrow. in Engineering or related which have been developed to For the period 1 November 2011 technical careers. recognise the growing focus on to 30 June 2012, more than the importance of diversity in 200 people were recruited Indigenous Engineering Australian organisations. The into a range of Employment Summer School awards recognise the outstanding Programs including 42 into the individuals and organisations that RMS supported the Indigenous RMS Graduate Recruitment and Development (GRAD) Program; have demonstrated excellence in Australian Engineering Summer 49 Apprentices across six trade the contributions they have made to School. The event was held in groups; 100 trainees studying Civil their business, as well as to the HR January 2012 at the University Construction, Government Services profession, specifically in the area of with more or Business Services; and 18 in of diversity. than twenty Year 11–12 Aboriginal students from across Australia our paraprofessional programs including six Road Designers RMS was a finalist in the Disability participating. The program in Training and eight Traffic Employment Award and Inclusive included a visit to RMS where the Engineering Officers in Training. Workplace of the Year categories. participants received information regarding Aboriginal employment RMS currently has more than 600 and civil engineering. people undertaking some form Aboriginal employment of study and/or work experience supported through these programs, Aboriginal staff network meeting Women in engineering including 136 in the GRAD Program; An RMS inaugural Aboriginal staff 86 apprentices; 193 trainees; 72 RMS implements strategies to help network meeting was conducted to paraprofessionals; 72 in cadetship attract women into non-traditional provide a forum for improvement programs and 79 benefiting from roles. This year RMS sponsored the in Aboriginal staff retention and support provided by RMS, including Women in Engineering Summit at career development. An Aboriginal HSC Aboriginal Scholarships. the University of Wollongong which Cultural Education Program had 60 female participants and the has been delivered across the Women in Engineering weekend business through 61 workshops Challenges for the future at the University of New England throughout NSW. which had 24 regional senior school • Determine the capabilities and participants. RMS has supported skills RMS will need into the our female engineers to mentor future, and implement a targeted current University of Technology, program to attract and retain Sydney female engineering students these skills. under the Lucy Mentoring Program. • Develop capabilities in staff in core competency areas.

• Sponsor the 2012 Year of Regional Engineering.

64 Roads and Maritime Services Annual Report 2011–12