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Manchester & Trafford Community Care Navigators

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Manchester & Trafford Community Care Navigators Other languages Our service is available 7 days a This leaflet can be produced in other week languages on request. • Monday – Friday 08.00 to 20.00. We can also provide the information in • Weekends/Bank Holidays 10.00 to other formats including Braille, large Manchester & 18.00. print and audio CD. Please contact if Trafford you require help Community Compliments and complaints We are based at: The Patients Advice and Liaison Service Care Navigators (PALS) is a confidential NHS service Integrated Discharge Team that provides help, advice and Wythenshawe Hospital information for patients, families and Southmoor Road Public Information carers. We welcome all your feedback Wythenshawe Contact PALS at: Manchester M23 9LT Leaflet • Email: [email protected] Contacting us • Telephone: 0161 276 8686 You can contact us by phone or email • Tel: 0161 291 3659 For general information about • E-mail: Manchester social care services please [email protected] ring the Contact Centre: 0161 234 5001 In case of emergency please contact 111 or 999. For general information about Trafford social services please ring the Screening team on: 0161 912 5199 Leaflet produced by Manchester Local Care Organisation – July 2019 Who we are Who we help How long will I receive this We are Community Care Navigators We help anyone who is 18 years old service? for Central and South Manchester and and above and who lives in Trafford Once we have connected you with the Trafford. Our team works across or Central/South Manchester. Wythenshawe Hospital, Manchester appropriate services within your Royal Infirmary, and Trafford General How do Care Navigators work? community our input will end. Hospital and within the community Do you need support in connecting However, in some cases a care neighbourhoods of Central/South with what’s available to support you navigator may offer to contact you Manchester and Trafford. and your health and wellbeing in again in the near future to check that you still have appropriate support in What we do your local community? place. We work closely with NHS teams, GP’s, We understand that it can be social services (council), housing trusts, difficult navigating your way charities, voluntary groups, social through what is available in your Who provides this service? enterprise organisations and other local neighbourhood. This service is provided by Manchester community resources to ensure you We will liaise with you and our Local Care Organisation (MLCO). are connected with the right services community colleagues to explore available to you in your local what you already have in place. MLCO is the organisation that provides neighbourhood. NHS community healthcare and adult We then identify any gaps in social care in the city. It is a We may discuss this with you over the support and link you into these partnership organisation between the phone or email, in some cases we are services. NHS and Manchester city Council. able to visit you at home or within a local community setting. We then monitor to ensure these You can find more about MLCO at services have provided the support www.manchesterlco.org you require or if you need Your allocated Care Navigator details are: connecting further. If you think you could benefit from having a chat with a Care Navigator, please get in touch with us via the contact details in this leaflet. .
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