CDW Services Overview
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Maximizing your organization’s technology investments is easier said than done. We get that. It’s why CDW’s services team and solution architects are here to help you get the most out of your CDW, infrastructure. We offer consulting on virtually any IT issue — from choosing a single desktop software application to revamping AT YOUR SERVICE your entire network. OUR SERVICE OFFERINGS INCLUDE: PROFESSIONAL SERVICES We have 700+ engineers, 22 service offices, and a national traveling team available to perform services from simple client system deployments to more robust data center and network infrastructure implementations. • Assessment, planning and design services • Hardware and software configuration • Product and solution optimization • Digital out of home installation MANAGED SERVICES • Hosting Services. Our hosting solutions integrate cabinet space, MEET YOUR CDW TEAM network connectivity options, data storage and backup, disaster WHO WE ARE recovery, and Hosted Enterprise Infrastructure (HEI). • Highly certified IT solutions provider • Remote Managed Services. We will work with you to build unique, reliable networks, systems and storage, intrusion Experts with unparalleled depth and • prevention, and unified communications solutions and services. breadth of knowledge • Strategic partner to recognized industry leaders • Consistent recipient of industry partnership awards AGGREGATION SERVICES WHAT WE DO With access to 70 carriers and 600 data centers domestically and • Listen carefully to understand your internationally, we consistently save organizations 10-30% with organization’s needs, goals and budget state-of-the-art voice communication and wide area network • Provide you with a clear view of all of your (WAN) and data solutions. solution options • Internet connections (IP solutions) • Help you to choose the best-fit solution • WAN connections for your needs • Session Initiation Protocol (SIP) trunking • Assist you at any and all stages, from inquiry • Hosting Voice over IP (VoIP) to implementation • Telecom expense and inventory management HOW WE DO IT • Additional colocations and managed services available • Account teams dedicated to your organization • Expert pre-sales solution architects • Assessment teams to assist you on or offsite • 700+ highly certified engineers MAINTENANCE AGREEMENTS CONFIGURATION Our strong partnerships with the industry’s leading We can help you build a preconfigured solution in technology manufacturers ensure that we have our state-of-the-art, ISO 9001:2000-certified the knowledge and expertise to meet your configuration center. organizational challenges. • Hardware, software, rack, and BIOS and firmware • Coterminous support contracts configuration services • Retainer contracts • Custom imaging services • Broadband device activation services • Asset management services • Laser etching services LEASING SERVICES • Burn-in and diagnostics services We offer leasing services to organizations that includes a flexible plan that can help save you money. • Protection against advancing technology • Predictable monthly payments DEMO LABS • Lower upfront costs CDW’s Technology Experience Center (TEC) integrates • Flexible pay structure the latest solutions to see how they can help you and your • Ability to bundle costs organization achieve your goals. • Hardware and professional services • See how integrated solutions work in a real environment • Compare alternative solutions side-by-side • Explore how the latest technologies operate and perform E-PROCUREMENT INTEGRATION We work with third-party e-procurement software providers, marketplaces, exchanges and consortiums STRATEGIC PARTNERS to integrate with your procurement solutions. CDW’s wide array of partners and extensive expertise • Refine your buying procedures ensure that you find the right solution • Consolidate all purchases through one interface for your business’s specific needs. • Minimize human error • Apple • Cisco • EMC • Decrease transactional costs • HP • IBM • Lenovo • Decrease order fulfillment costs by consolidating invoices • Microsoft • NetApp • VMware • Improve spend control • Benefit from one-stop shopping, reporting and forecasting We have technology experts and solution architects for the following solutions and services: • Storage and server architecture • Security • Mobility • Virtualization • Configuration • Software Management • Power • Telecommunications • Document and print management • Networking • Unified communications • Digital Signage WE’VE GOT SOLUTIONS AND SERVICES FOR YOU. To learn more about our how our services can benefit your organization, contact your dedicated CDW account manager today. 800.800.4239 | CDW.com/services 139444.