Westpac Banking Corporation ABN 33 007 457 141. Westpac Full Year 2014 Result Index
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Westpac Banking Corporation ABN 33 007 457 141. Westpac Full Year 2014 result index Presentation of Full Year 2014 Result 1 Investor Discussion Pack of Full Year 2014 Result 33 Overview 34 Features 48 Net interest income 49 Non-interest income 53 Markets and Treasury income 54 Expenses, investment and productivity 55 Impairment charges 58 Capital, Funding and Liquidity 59 Asset Quality 70 Business Unit Performance 84 Australian Financial Services 85 Westpac RBB 96 St.George 100 BT Financial Group 104 Westpac Institutional Bank 108 Westpac New Zealand 115 Westpac Pacific 122 Technology 123 Economics 130 Appendix and Disclaimer 144 Appendix 1: Cash earnings adjustments 145 Appendix 2: Definitions 146 Investor Relations Team 149 Disclaimer 150 2 | Westpac Group Full Year 2014 Presentation & Investor Discussion Pack FULL YEAR 2014 RESULT GAIL KELLY CHIEF EXECUTIVE OFFICER NOVEMBER 2014 A year of delivery Strong result with all divisions executing well Service revolution well underway, a step-up in STRENGTH RETURN our strategy Strong Maintain company discipline More satisfied customers and deeper relationships PRODUCTIVITY GROWTH Sector Investment leading driven Improved growth and increased return Delivering for all stakeholders 4 | Westpac Group Full Year 2014 Presentation & Investor Discussion Pack Delivered sustainable result for shareholders Change FY14 FY14 - FY13 Reported NPAT $7,561m 12% Cash earnings $7,628m 8% Cash EPS1 245.4c 8% Core earnings2 $11,574m 5% Impairment charges to average gross loans 12bps (4bps) Return on equity3 16.4% 48bps Common equity tier 1 ratio 9.0% (13bps) Full year ordinary fully franked dividends 182c 5% 1 EPS is cash earnings per share. 2 Core earnings is net operating income less operating expenses. 3 Return on equity is cash earnings divided by average ordinary equity. 5 | Westpac Group Full Year 2014 Presentation & Investor Discussion Pack Stepped up our customer centric strategy Service revolution 2014-2017+ Sustainable growth • Reinventing the customer experience • Transforming distribution • Simplifying the business • Revolutionising the way we work • Accelerating the pace of change 6 | Westpac Group Full Year 2014 Presentation & Investor Discussion Pack Our service revolution for customers is underway Know Personalised Empower Customers in Bank Innovate and Me service Me control Wow simplify Using data and insights to Customers managing their Reinventing the customer provide personalised finances when and where experience solutions they want Examples Examples Examples Over 90% of NZ customers contacted 181 new format branches including Customers ‘walk out working’ when with personalised messages via NZ more 24/7 locations in Australia opening accounts Symphony platform Enhanced digital/mobile functionality Speeding up approval times including 67m proactive service messages sent with 2.7m customers on Westpac Live 60 minute mortgage approvals to >80% of AFS customers Allowing customers access to funds Extending contactless payments anywhere anytime with Emergency to mobiles Proactively identify customer needs Cash & Global ATM alliance using analytics Increasing merchant functions and Enabling customers to access flexibility with new terminal fleet Instantly recognising customers in specialists via in-branch video BT Super for Life reduced application branches with trial of iBeacon conferencing process times by approximately 75% Collecting business payments on the Developing technology infrastructure Complete redesign of merchant go with mobile PayWay around a customer service hub process for large customers 7 | Westpac Group Full Year 2014 Presentation & Investor Discussion Pack Customers are seeing the difference Total consumer satisfaction1 Total business satisfaction1 (%) (mean) AFS customer numbers (#m) WRBB SGB Peers WRBB SGB Peers WRBB SGB 6% 9.89 9.18 9.37 86.6 7.7 7.5 3.16 3.26 3.61 83.8 7.4 82.6 82.4 7.1 82.1 6.02 6.11 6.28 Sep-12 Sep-13 Sep-14 Sep-12 Sep-13 Sep-14 Sep-12 Sep-13 Sep-14 Overall consumer NPS2 (#) Overall business NPS2 (#) AFS customer complaints (#) WRBB SGB Peers WRBB SGB Peers 15% 8.5 27% 4.1 1.1 0.2 -0.3 -7.0 -3.2 -12.4 -4.2 -14.4 Sep-12 Sep-13 Sep-14 Sep-12 Sep-13 Sep-14 FY12 FY13 FY14 1 Refer slide 148 for customer satisfaction details. 2 Refer slide 147 for net promoter score details. 8 | Westpac Group Full Year 2014 Presentation & Investor Discussion Pack Deepening customer relationships Customer return1 (%) Customers with a wealth product3 (%) 4.00 3.98 WRBB SGB Peers 3.89 21.9 19.5 FY12 FY13 FY14 17.1 MyBank2 customers (%) WRBB SGB 14.2 25.6 26.1 24.8 13.3 22.1 22.7 21.2 FY12 FY13 FY14 Sep-11 Sep-12 Sep-13 Sep-14 1 Customer return to credit RWA calculated as operating income, less Treasury and Markets (non-customer) income less operating expenses, divided by average credit risk weighted assets. 2 Refer slide 148 for MyBank definition. 3 Refer slide 148 for wealth metrics provider. 9 | Westpac Group Full Year 2014 Presentation & Investor Discussion Pack Growing at or above system in all key markets in 2H14 Housing lending growth 2 Australian business lending versus system1 (x) Credit card market share (%) ($bn) 136.9 1.0 133.2 0.9 22.9 126.3 0.7 22.0 2H13 1H14 2H14 Sep-13 Mar-14 Sep-14 2H13 1H14 2H14 Household deposit growth 3 4 versus system2 (x) FUA and FUM ($bn) Insurance premiums ($m) 5 FUA FUM General GWP Life IFP6 114 1.3 1.3 108 792 104 101 734 93 685 1.0 86 218 227 235 2H13 1H14 2H14 2H13 1H14 2H14 2H13 1H14 2H14 1 RBA Financial Aggregates, September 2014. 2 APRA Banking Statistics, September 2014. 3 Funds under administration. 4 Funds under management. 5 General insurance gross written premiums. 6 Life Insurance in-force premiums. 10 | Westpac Group Full Year 2014 Presentation & Investor Discussion Pack Achieving a good return on investments Lloyds cash earnings ($m) Bank of Melbourne market WRBB revenue per FTE ($’000) share1 (%) 748 700 Up 10% adjusting 4.3 4.6 620 for 3 months 44 3.8 566 ownership in 1H14 3.5 20 FY11 FY12 FY13 FY14 1H14 2H14 FY11 FY12 FY13 FY14 WIB trade volumes ($bn) WIB Asia Digital Asia Australia • Revenue up 43% (in USD) over year • 4m active digital customers with digital 7.3 sessions on mobile up 11 percentage • Welcomed over 100 new points to 57%. 5.9 1.2 corporate/institutional connections • Digital sales now 10.5% of banking 1.3 • CNY derivatives licence for G7 sales 3.3 currencies 2.2 6.1 1.5 • Preliminary approval for Sub-branch • Approximately 50% of AFS new credit 4.6 card sales were completed via digital 1.5 in Shanghai Free Trade Zone 1.8 0.7 • FTE up 33% over year • Westpac Live global leading Australian 2 FY11 FY12 FY13 FY14 mobile banking app capability 1 Bank of Melbourne market share of Victorian market, by household footings (calculated as household deposits plus housing loans). Sources RBA, APRA, ABS and internal analysis. 2 Forrester’s 2014 Australian Mobile Banking Functionality Benchmark: It’s All Happening Down Under. 11 | Westpac Group Full Year 2014 Presentation & Investor Discussion Pack Maintained disciplines of strength, return, and productivity Strength Return Productivity Common equity tier 1 capital ratios (%) Return on equity4 (%) Revenue per FTE ($’000) CET1 ratio excluding # 1 16.4 wealth leverage 15.9 547 15.4 525 0.2 0.7 0.5 495 9.0 8.6 8.6 8.2 2 WBC Peer 1 Peer 2 Peer 3 FY12 FY13 FY14 FY12 FY13 FY14 Stressed assets to TCE3 (%) Net interest margin Expense to income5 (%) excl. Treasury and Markets (%) 2.2 53.8 1.6 2.06 2.05 2.01 1.2 44.7 41.6 42.9 Sep-12 Sep-13 Sep-14 FY12 FY13 FY14 WBC Peer 1 Peer 2 Peer 3 1 Reflects APRA clarification that holding companies are now part of the Level 2 Group for regulatory purposes. Transitional arrangements are in place. 2 Due to rounding, components for Peer 3 do not add. Reported CET1 total for Peer 3 is 8.6%. 3 TCE is Total Committed Exposures. 4 Return on equity is cash earnings divided by average ordinary equity. 5 Peer expense to income ratios as at their FY14 results. 12 | Westpac Group Full Year 2014 Presentation & Investor Discussion Pack Strong operating performance across all divisions1 (cash earnings $m) Australian Financial Services Westpac RBB St.George 5,057 12% 10% 2,582 4,520 2,355 14% 1,580 4,032 2,158 1,392 1,189 FY12 FY13 FY14 FY12 FY13 FY14 FY12 FY13 FY14 BT Financial Group Westpac Institutional Bank Westpac New Zealand3 (NZ$) Infrequent/volatile items 2 (7%) 895 864 16% 142 773 96 768 13% 685 714 4% 1,322 1,433 1,484 (16) FY12 FY13 FY14 FY12 FY13 FY14 FY12 FY13 FY14 1 Group Businesses and Westpac Pacific not included in charts. 2 Infrequent/volatile items are CVA and revenues associated with the Hastings’ exit of its listed infrastructure business. 3 Cash earnings in NZ$. In A$ FY14 $790m (up $158m or 25% on FY13). 13 | Westpac Group Full Year 2014 Presentation & Investor Discussion Pack Delivered for all stakeholders Shareholders Customers Cash earnings and $87bn in new lending in AFS cash EPS up 8% WRBB No. 1 customer satisfaction4 ROE up 48bps to 16.4% of major banks and SGB leads majors on customer satisfaction4 Dividends per share 182 cents (dividend yield 5.7%1) AFS complaints down 27% World’s most sustainable company (2014)3 Global banking leader, Employees Dow Jones Sustainability Community Indices Review (2014) Women in leadership 44%, $100m Westpac Bicentennial up from 42% Foundation established High performer retention 2% in pre tax profit in community at 96% contributions5 Lost Time Injury Frequency $5.7bn in dividends, with Rate2 down 40bps to 1.1 80% of shareholders based in Australia 1 FY14 ordinary dividend using 30 September 2014 Westpac closing share price of $32.14.