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The Relationship Between Empathy and Emotional Intelligence Among International Journal of Medical Education. 2018;9:239-243 ISSN: 2042-6372 DOI: 10.5116/ijme.5b83.e2a5 The relationship between empathy and emotional intelligence among Iranian nursing students Fatemeh Hajibabaee1, Mansoureh A. Farahani2, Zahra Ameri3, Tahmineh Salehi4, Agha Fatemeh Hosseini5 1Nursing & Midwifery School, Tehran University of Medical Sciences, Iran 2Nursing Care Research Center, Iran University of Medical Sciences, Iran 3School of Nursing and Midwifery, Shahid Beheshti University of Medical Sciences, Iran 4School of Nursing and Midwifery, Iran University of Medical Sciences, Iran 5School of Health Management and Information Sciences, Iran University of Medical Sciences, Iran Correspondence: Mansoureh A. Farahani, Nursing Care Research Center, Iran University of Medical Sciences, Iran Email: [email protected] Accepted: August 27, 2018 Abstract Objectives: To determine the relationship between empathy SD= 17.47). Female students got higher empathy scores than and emotional intelligence among Iranian nursing students. male students (t(318)= 2.524, p= .012). Age had a strong inverse Methods: This is a cross-sectional, descriptive-correlational correlation with emotional intelligence (r= 0.143, p= .010). study that was conducted on three hundred and twenty Conclusions: The results of this study show a correlation eligible students, selected using stratified random sampling. between emotional intelligence and empathy among nursing Participants were mainly nursing students at Tehran Univer- students. Nurses with higher emotional intelligence tend to sity of Medical Sciences. Data gathering was done using The be better in establishing productive relationships with Jefferson Scale of Empathy and The Schutte Self Report patients and their families, and if nurses possess empathetic Emotional Intelligence Test. Data were analyzed using SPSS. skills, they manage their emotions more effectively. In addi- Results: The results showed a strong positive correlation tion to imparting knowledge and clinical experience, nursing between empathy and emotional intelligence (r=0.499, p curricula should provide students with opportunities to <.001). Students in their fourth year had the highest score for develop their communication and emotional skills. empathy (M=109.16, SD=10.16), while first-year students Keywords: Empathy, emotional intelligence, nursing had the highest scores for emotional intelligence (M= 151.68, students, education Introduction Empathy is the ability to understand and experience other between them, the reasons behind them, problem-solving people’s feelings,1 and in the healthcare setting, it can be di- based on them, and how to manage emotions.6 vided into three components: the sharing of a patient’s emo- Emotional intelligence forms an important part of tional state; the explicit understanding of a patient’s emo- nurses’ clinical practice. Through emotional intelligence, tional state; and the prosocial behaviors that follow.2,3 nurses learn how to deal with their feelings, as well as provide Empathy is a skill that is necessary while managing relation- emotional support to patients and their families in multi-di- ships. However, studies have shown that nursing students of- mensional clinical environments. Emotional intelligence is ten find it challenging to manage both personal and interper- equally important in developing individual’s decision-mak- sonal relationships, especially with patients. College years are ing skills and problem-solving abilities, thereby generally im- very stressful, and students have to grapple with a variety of proving the performance of nurses.7,8,9 problems during this period.4 Nurses who possess a sufficient level of emotional intelli- Emotional intelligence is made up of a set of skills that gence are well placed to provide services in a way that im- lead to a better understanding of one’s own feelings and that proves patient satisfaction. They tend to understand inter- of others.5 It is defined as the ability to identify and recognize personal messages better, have better listening skills, and the meanings and concepts of emotions, the relationships demonstrate more insight than their counterparts without 239 © 2018 Fatemeh Hajibabaee et al. This is an Open Access article distributed under the terms of the Creative Commons Attribution License which permits unrestricted use of work provided the original work is properly cited. http://creativecommons.org/licenses/by/3.0 Hajibabaee et al. The relationship between empathy and emotional intelligence such capabilities. Also, they are more skilled at managing coefficient between empathy and emotional intelligence their own emotions.5 (r = 0.361). Por and colleagues opined that students with higher This study was approved by the Ethics Committees of the emotional intelligence could manage their emotions, are Tehran University of Medical Sciences. We gained formal more informed of their feelings, and most likely to enjoy permission from the relevant authorities in the School of good health. Moreover, people with higher emotional intelli- Nursing and Midwifery, Tehran University of Medical Sci- gence scores tend to have more advanced social abilities, ences. Moreover, we provided the participants with infor- richer social forms of communication, and more effective mation about the aims and the importance of the study and coping strategies.10 allowed them to opt to participate voluntarily. Confidential- Studies have shown that people’s empathy and emotional ity of participants was respected, and study data were pro- intelligence skills change during educational years.11 A study tected. Then, verbal and written informed consent was se- conducted among medical students found that their levels of cured from all who were willing to participate. empathy are inversely related to the number of years of their Data collection education. The mean score of empathy was 97.4 for junior dentistry students, and 85.97 for senior students and resi- Data was gathered using basic demographic questionnaire dents, suggesting a trend of lower empathy scores, depending and standard scales such as; The Jefferson Scale of Empathy, on the number of years they have studied.12 and the Schutte Self-Report Emotional Intelligence Test. The In another study, Benson and colleagues found that sen- Jefferson Scale of Empathy was developed in 2001 at the Jef- ior nursing students had higher empathy scores than fresh- ferson medical school and consists of 45 items. It was de- man students. They also reported that 24 percent of fourth- signed based on the original scale in 2009 by Hojat and col- year nursing students demonstrated an enhanced level of leagues and then reduced to 20 items. The responses to each emotional intelligence and well-developed emotional and so- item are scored on a Likert scale ranging from strongly agree cial capacities.13 Furthermore, Austin and colleagues found a (7) to strongly disagree (1), with scores ranging from 20 to significantly positive correlation between empathy and emo- 140, with higher scores indicating higher empathy. The tool tional intelligence among first-year medical students.14 consists of three components – perspective-taking, compas- A number of studies have been conducted on emotional sionate care, and standing in the patient’s shoes – and has ten intelligence and empathy among healthcare professionals, questions (1-3-6-7-8-11-12-14-18-19) scored in reverse or- 17 including nurses and nursing students.13,15,16 In order to en- der. hance the quality of care that nurses provide to patients, it is The Schutte Emotional Intelligence test was developed in 18 important to identify various factors that can improve effec- 1998 by Schutte and colleagues. The initial version had 33 tive communication and empathetic abilities of nursing stu- items but due to the lack of inverse questions and the proba- dents, whom eventually will become nurses. Therefore, this bility of bias, it was revised, and the number of items in- study aimed to determine the possible correlation between creased to 41. The 21 questions of the questionnaire are empathy and emotional intelligence among nursing stu- scored inversely; each item is answered on a 5-point Likert dents. scale from strongly agree (5) to strongly disagree (1). It has a range of scores from 41 to 205, and the scale consists of three Methods domains: emotion evaluations (40, 39, 36, 31, 28, 22, 17, 8, 6), emotion regulation (38, 37.35, 30, 29, 21, 18, 15, 12, 2), and Study design and participants emotion use (34, 26, 25, 23, 10, 9, 4).19 A cross-sectional, descriptive correlational study was con- The validity of the Jefferson Scale of Empathy for nursing ducted among nursing and midwifery students at Tehran students was examined in a study with 333 nursing students University of Medical Sciences. Three hundred and twenty conducted in 2009,20 finding a reliability coefficient of 0.77. eligible participants were selected using stratified random We used a forward-backward translation method to translate sampling. Participants were selected from each year group. the English version of the scale into Persian by two interpret- This was achieved by dividing the number of students in a ers fluent in both English and Persian. In the present study, particular year group by the total number of university stu- content validity was used to validate the Persian version of dents. the empathy scale, and two translators fluent in both lan- The inclusion criteria were: 1) being a nursing student guages conducted a backward Persian-to-English transla- who had completed at least one semester; 2) having enrolled tion. We sent the back-translated version to the scale devel- for a clinical course; 3) having experience of communication oper who approved the translation. The English version of with patients; and 4(willing to participate in this study. The the scale was then translated into Persian by two interpreters minimum sample size was determined using the following fluent in both English and Persian, and the content validity parameters: an alpha of 0.05, a power of 0.80, and the results was used to validate the Persian version of the empathy scale.
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