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A-Z Inside Oct08 V1.Indd

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A-Z Inside Oct08 V1.Indd Content Before You Cruise Dining ................................. 7 Dress Suit Hire ...................12 Dietary Requirements ......... 9 Embarkation .......................13 Disabled Passenger 10 Check-in procedures .......14 Assistance .......................... Transport to and Dress Code .........................11 from your cruise .............13 Duty Free ...........................12 Immigration ........................21 First Cruise .........................16 Insurance ............................21 Fitness Centre .....................17 Luggage Allowance ...........23 Fly/Cruising .......................18 Passports ............................27 FOi - Fred.Olsen Interactive TV ....................18 Tickets/documentation .......33 Golf ....................................18 Vaccinations .......................33 Gratuities ............................19 Visas ...................................33 International Coordinator ...19 Returning Home Internet Room ....................20 Laundry Services ...............21 “All you need to Disembarkation ................... 9 Library ................................22 Duty Free ...........................12 Medical Centre ...................24 know in preparation Lost Property ......................22 Nautical Terms ...................25 Oceans Club .......................26 Life On Board for your cruise.” Phoning Home ...................27 Accounts ............................. 3 Photographs/DVDs ............28 Air Conditioning ................. 3 Port Talks/Lecturers ...........28 ArtsClub .............................. 4 Post/Postcards ....................29 Beauty Salon ....................... 4 Safety Deposit Boxes .........29 Beds & Bedding .................. 5 Sea.tv ..................................29 Bureau de Change ............... 5 Shopping On Board............29 Cabins ................................. 5 Shore Excursions/ Cabin Service ...................... 6 Going Ashore .....................30 Card Room .......................... 6 Single Travellers ................31 Casino ................................. 6 Smoking Policy ..................31 Children’s Facilities ............ 6 Special Occasions ..............32 Church Services .................. 7 Swimming Pools ................32 Cocktail Parties ................... 7 Tenders ...............................33 Daily Times ......................... 7 Voltage On Board ...............34 Dancing ............................... 7 Wine ...................................34 Version 8. All prices quoted in this Guide are correct at time of going to print. – October 2008 1 A-Z Guide to Cruise Holidays A-Z Guide to Cruise Holidays 2 Accounts ArtsClub For your convenience a credit system is operated for all on board To further enhance your enjoyment of your holiday at sea, a services, except for foreign currency exchange and ‘games special collection of themed cruises has been designed with of chance’. When a chargeable service is provided, you will your interests in mind. Themes including (but not limited to) be required to present your account card and sign a cashpoint Music, Dance, Painting, Antiques, Wine Appreciation, receipt, retaining one copy for your reference. Wildlife, Photography, and Gardens have been arranged on specially selected cruise departures. To find out Your account is open from the time you embark the vessel if your cruise features one of these themes, or for further with your swipe card, which is issued at check-in and which details, contact our Reservations Department on 01473 742424. acts as your on board account card. To avoid any necessity to Visit our website www.fredolsencruises.co.uk, or order a copy queue in order to settle your account at cruise end, you will be of the ArtsClub brochure. requested to present your credit card at Reception early in the cruise so that a swipe can be taken. You can check the balance of your account at any stage in the cruise and it will then be Beauty Salon automatically debited after disembarkation. On Balmoral and All our vessels have fully equipped beauty salons - Atlantis Braemar you can view your account on FOi (Interactive TV) by Health & Beauty at Sea - which is perfect for pampering and visiting ‘Account Review’ from the main menu. special treats. They offer a wide range of services including hairdressing, manicures, massage and spa treatments. The following credit cards are accepted: American Express, Diners Club, Eurocard, MasterCard and Visa. We also accept As our Spa and Salons are always in demand be sure to avoid Visa debit cards but regret we are unable to accept; Maestro, disappointment and secure your preferred appointment times by Solo, Electron or travel agents debit cards on board. Neither can pre-booking your hair and beauty appointments before you sail. we accept travellers cheque cards. Simply call 02380 228396 between 9am -5pm weekdays and your confirmation will be awaiting you in your cabin on arrival. For security we strongly advise travellers cheques as the safest form of currency. These can be cashed with no limits. On Balmoral and Braemar, information on the available You may also cash personal cheques to the value of your cheque treatments can be viewed on FOi (Interactive TV) by visiting guarantee card - the number of occasions will be dependent upon ‘General Information’ from the main menu and selecting cruise duration. ‘Atlantis Spa and Fitness Centre’. The currency used on board is Sterling, which must be the Passport to Wellbeing is the Fred.Olsen Cruise Lines fitness currency used to settle your on board account if paying in cash. and well-being programme, designed to cater for all ages We also carry currencies for most of the ports of call we visit – and all levels of ability. Encompassing elements of exercise, please see Bureau de Change for more details. wellbeing and lifestyle, the Passport to Wellbeing programme takes place all around the ship. On deck, on the stairs, in the Air-conditioning restaurants, in the spa and in the fitness centre. The Daily Times highlights all of the Passport To Wellbeing activities and All cabins are fully air conditioned, as are all public areas. your coordinator will be on hand to assist you in personalizing You will find a temperature control gauge in your cabin, which your own programme. Your Passport to Wellbeing programme will allow you to adjust the air temperature to your comfort. even rewards you for participating at any level. Simply complete a task, get a stamp and then take advantage of the discounts you win once you have completed a number of Passport to Wellbeing activities. 3 A-Z Guide to Cruise Holidays A-Z Guide to Cruise Holidays 4 Beds & Bedding pool. We kindly ask you not to take towels from the ship ashore, so please pack your own for taking to the beach. On all our ships your beds will be made up for you by your cabin stewardess whilst you are enjoying your evening meal. Bedding configurations vary across the fleet, so please check Cabin Service your confirmation invoice for details. Many cabins on Braemar, All our vessels offer complimentary cabin service for breakfast Boudicca and Balmoral can be configured as either a twin or and light snacks, times and availability of each will be detailed double, and this will be detailed on your confirmation invoice in your Welcome Pack on board. All cabins on all ships have where applicable. If you would like the conversion from twin complimentary tea/coffee facilities, excluding Black Prince, to double please advise your agent or our Administration which offers a 24 hour tea/coffee service via room service. Department on 01473 292444. On Balmoral and Braemar you can order breakfast on FOi (Interactive TV) by visiting ‘Breakfast Service’ from the main Bureau de Change menu, or by calling room service. All our vessels operate a bureau de change facility on board, where foreign currency can be purchased or sold. This facility is Card Room located at the Reception Desk. All major currencies are stocked based upon the itinerary of the cruise, with no commission A designated card room is available on board each ship and charged and with rates comparable to high street banks or Bridge tuition is offered on many Black Watch cruises by bureau de change. You may purchase foreign currency with qualified instructors. Licensed by the EBU, selected cruises travellers cheques or cash. Alternatively, you may use your have competitive sessions and points play on days at sea. credit card to buy Sterling to then purchase foreign currency for which a charge of 3.5% will be applied. (Please note that owing Casino to local restrictions some currencies cannot be carried). There is a small gaming area on all our vessels where you can try your hand at Blackjack and Roulette. Please note that games Cabins of chance may not be charged back to your cabin account. From the moment you step on board our staff will be waiting to welcome you and direct you to your cabin. Your cabin door is Children’s Facilities opened either by the use of your security swipe card or by the Black Watch and Boudicca have a Games Room which is use of a key that will be found just within your open cabin door. normally set up for Table Tennis, but is adapted to a Children’s A Welcome Pack of useful on board information, and a handy Playroom on cruises falling within the main school holiday ship guide, will be in your cabin on arrival. periods. Balmoral has an Arts and Crafts Room that again will All cabins are provided with complimentary stationery. Each be converted
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