(Westcog) Feasibility Study for the Sharing/Consolidation of Selected Public Safety Facilities And/Or Services
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Western Connecticut Council of Governments (WestCOG) Feasibility Study for the Sharing/Consolidation of Selected Public Safety Facilities and/or Services Phase 1 – Assessment of Current Environments Feb 17, 2020 1621 N. Kent St. Suite 704 Arlington, VA 22209 (p) (703) 584-5350 • (f) 703.935.1147 www.winbourneconsulting.com Contents 1.0 INTRODUCTION TO ASSESSMENT REPORT ....................................................................... 4 2.0 OVERVIEW OF METHODOLOGY AND STAKEHOLDER ENGAGEMENT ................................. 4 2.1 Winbourne Consulting Methodology for Assessment 5 2.2 Stakeholder Interactions 7 3.0 PSAP/DISPATCH ............................................................................................................... 8 3.1 Overview of WestCOG PSAP Environment 9 3.1.1 PSAP Metrics ........................................................................................................................................... 10 3.1.2 PSAP Staffing ............................................................................................................................................ 15 3.1.3 Dispatch Services ...................................................................................................................................... 16 3.2 New Canaan PSAP/Dispatch Environment 20 3.2.1 PSAP Metrics ........................................................................................................................................... 21 3.2.2 Center Capacity and Staffing ................................................................................................................... 24 3.2.3 Dispatch Services ..................................................................................................................................... 25 3.2.4 Facilities................................................................................................................................................... 29 3.2.5 Technology ............................................................................................................................................... 31 3.2.6 Governance ............................................................................................................................................... 33 3.2.7 New Canaan Financial ............................................................................................................................ 35 3.3 Redding PSAP/Dispatch Environment 35 3.2.1 PSAP Metrics ............................................................................................................................................ 36 3.3.2 Center Capacity and Staffing ................................................................................................................... 39 3.3.3 Dispatch Services ...................................................................................................................................... 41 3.3.4 Facilities.................................................................................................................................................... 45 3.3.5 Technology ............................................................................................................................................... 47 3.3.6 Governance ............................................................................................................................................... 50 3.3.7 Redding Financial ..................................................................................................................................... 50 3.4 Ridgefield PSAP/Dispatch Environment 51 3.4.1 PSAP Metrics ........................................................................................................................................... 52 3.4.2 Center Capacity and Staffing ................................................................................................................... 55 3.4.3 Dispatch Services ..................................................................................................................................... 58 3.4.4 Facilities.................................................................................................................................................... 62 1 | P a g e Winbourne Consulting, LLC 1621 North Kent Street, Suite 704, Arlington, VA 22209 USA T. (703) 584-5350 F. (703) 935-1147 www.winbourneconsulting.com 3.4.5 Technology ............................................................................................................................................... 64 3.4.6 Governance .............................................................................................................................................. 66 3.4.7 Financial .................................................................................................................................................. 67 3.5 Weston PSAP /Dispatch Environment 67 3.5.1 PSAP Metrics ............................................................................................................................................ 69 3.5.2 Center Capacity and Staffing .................................................................................................................... 73 3.5.3 Dispatch Services ..................................................................................................................................... 76 3.5.4 Facilities.................................................................................................................................................... 80 3.5.5 Technology ................................................................................................................................................ 82 3.5.6 Governance .............................................................................................................................................. 84 3.5.7 Financial ................................................................................................................................................... 85 3.6 Wilton PSAP/Dispatch Environment 86 3.6.1 PSAP Metrics ............................................................................................................................................ 88 3.6.2 Center Capacity and Staffing .................................................................................................................... 92 3.6.3 Dispatch Services ..................................................................................................................................... 95 3.6.4 Facilities.................................................................................................................................................... 99 3.6.5 Technology .............................................................................................................................................. 102 3.6.6 Governance ............................................................................................................................................ 105 3.6.7 Wilton Financial..................................................................................................................................... 106 4.0 DATA MANAGEMENT .................................................................................................. 107 4.1 Overview of WestCOG Data Management Environment 107 4.2 New Canaan Data Management Environment 109 4.3 Redding Data Management Environment 109 4.4 Ridgefield Data Management Environment 110 4.5 Weston Data Management Environment 111 4.6 Wilton Data Management Environment 112 5.0 PROPERTY AND EVIDENCE (P & E) STORAGE ................................................................ 113 5.1 Overview of WestCOG P&E Environment 113 5.2 New Canaan P&E Environment 116 5.3 Redding P&E Environment 117 5.4 Ridgefield P&E Environment 118 5.5 Weston P&E Environment 119 5.6 Wilton P&E Environment 120 6.0 PROCESSING INTAKE/DETENTION/LOCKUP ................................................................. 121 2 | P a g e Winbourne Consulting, LLC 1621 North Kent Street, Suite 704, Arlington, VA 22209 USA T. (703) 584-5350 F. (703) 935-1147 www.winbourneconsulting.com 6.1 Overview of WestCOG Processing Intake/Detention/Lockup 121 6.2 New Canaan Processing Intake/Detention/Lockup 132 6.3 Redding Processing Intake/Detention/Lockup 134 6.4 Ridgefield Processing Intake/Detention/Lockup 135 6.5 Weston Processing Intake/Detention/Lockup 137 6.6 Wilton Processing Intake/Detention/Lockup 139 7.0 TRAINING ROOM ........................................................................................................ 141 7.1 Overview of WestCOG Training Rooms 141 7.2 New Canaan Training Rooms 141 7.3 Redding Training Rooms 142 7.4 Ridgefield Training Rooms 143 7.5 Weston Training Rooms 143 7.6 Wilton Training Rooms 144 8.0 FIRING RANGE ............................................................................................................. 145 8.1 Overview of WestCOG Firing Range Environment 145 8.2 New Canaan Firing Range Environment 148 8.3 Redding Firing Range Environment 149 8.4 Ridgefield Firing Range Environment 149 8.5 Weston Firing Range Environment 149 8.6 Wilton Firing Range Environment 150 9.0 GYM FACILITIES ........................................................................................................... 152 9.1 Overview of WestCOG Gym Environment 152 9.2 New Canaan Gym Environment 152 9.3 Redding Gym Environment