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0121GSA City Pair Revised2 1 GENERAL SERVICES ADMINISTRATION + + + + + CITY PAIR PROGRAM FISCAL YEAR 2022 PRE-SOLICITATION CONFERENCE + + + + + THURSDAY JANUARY 21, 2021 + + + + + The Pre-Solicitation Conference met via Video Teleconference, at 1:30 p.m. EST, Mary Gartland, Director, presiding. GENERAL SERVICES ADMINISTRATION MARY GARTLAND, Director, City Pair Program ANDREA ANDERSON JEWELL ANDERSON JEROME BRISTOW JENNIFER BURDETTE EBONY WHITE Neal R. Gross and Co., Inc. (202) 234-4433 Washington DC www.nealrgross.com 2 CARRIERS PRESENT: AMERICAN AIRLINES: MARK DANIS LEANNE DAVIDSON MEGHAN LUDTKE PATRICK SANDERS KEITH VOGELGESANG ALASKA AIRLINES: ALICE TAM AGNES ZAJAC BRITISH AIRWAYS: DERRICK SURRATT DELTA AIR LINES: NORMA DEAN JIE DONG JOSHUA JENNINGS DEVIN KANAI JOHN LOTT BENJAMIN VANDERHORST BARBARA WOBROCK EASTERN AIRLINES: MORGAN KELLERMEYER EMBARK AVIATION: CLINT OSTLER HAWAIIAN AIRLINES: AARON GOTTLIEB STEVE HARGIN MICHAEL KEDZIE JERMAINE LEE AARON SACHARSKI BENJAMIN WILLIAMS JETBLUE AIRWAYS: MICHELLE DE VERA EVAN JARASHOW RYAN METZGER KIMBERLY PARKER Neal R. Gross and Co., Inc. (202) 234-4433 Washington DC www.nealrgross.com 3 SILVER AIRWAYS: ALBERTO BURGOS MARILYN MANRIQUE SOUTHWEST AIRLINES: RADHIKA CHINOY JUSTIN SCHIFFNER UNITED AIRLINES: AARON ADAMS MIKE BEAUCHAMP PETE LUCS MARK REYNA AGENCIES PRESENT: DEPARTMENT OF AGRICULTURE: JEFFERY BOUDREAUX ELVIS TULL DEPARTMENT OF COMMERCE: CECELIA KIZER DEPARTMENT OF DEFENSE: STEVE COMEAUX (TRANSCOM) STEVEN GRAY (AMC) KEVIN SASIELA (AMC) DEPARTMENT OF ENERGY: SEAN MITCHELL TERRY WILLIS (SWPA) DEPARTMENT OF HOMELAND SECURITY: DARRYELL FORTIER RINDA SMITH (FEMA) DEPARTMENT OF INTERIOR: VIJAYA RAMPHAL LANE DEPARTMENT OF JUSTICE: RACHEL WHITEHURST (DEA) Neal R. Gross and Co., Inc. (202) 234-4433 Washington DC www.nealrgross.com 4 DEPARTMENT OF STATE: MARK DELLINGER ERIC MILLER GENERAL SERVICES ADMINISTRATION: DALLAS BREWER VICKY NIBLETT EMIL NIEVES INTERNAL REVENUE SERVICE: CHUAN-CHI BRENDA YANG MILLENNIUM CHALLENGE CORPORATION: JEANETTE POWERS NATIONAL AERONAUTICS AND SPACE ADMINISTRATION: SANDRA DUNCAN NATIONAL SCIENCE FOUNDATION: SHENITA BOYD SOCIAL SECURITY ADMINISTRATION: MICHAEL BOYLE ALSO PRESENT: TECHFLOW, INC: STEPHEN BIVONA GOLDSPRING CONSULTING, LLC: NEIL HAMMOND JULIE SIMPSON Neal R. Gross and Co., Inc. (202) 234-4433 Washington DC www.nealrgross.com 5 CONTENTS Welcome Remarks. 6 City Pair Program (CPP) Overview . 7 Program Management Improvements. .11 General Solicitation Updates . .16 Significant Changes by Section . .25 Market Selection and Market Information. .32 CPP Contact Information. .34 Questions. .36 Adjourn. .40 Neal R. Gross and Co., Inc. (202) 234-4433 Washington DC www.nealrgross.com 6 1 P-R-O-C-E-E-D-I-N-G-S 2 1:36 p.m. 3 MS. GARTLAND: I'm Mary Gartland. I'm 4 the Director of the City Pair Program. The CPP 5 wants to thank you for being here today even 6 virtually. 7 I have a lot of my team on the call. 8 We have Ebony White, our Program Manager; 9 Jennifer Burdette, our Program Analyst; Jewell 10 Anderson, our Data Analyst; now we have Andrea 11 Anderson, she is our Contract Specialist; and our 12 Contracting Officer Corey Gerst is out sick 13 today, so I know he will be missed dearly, but 14 Andrea will take the reins on his slides and any 15 due-outs there. 16 I just want to get started with 17 talking about this past year basically has been 18 full of surprises and challenges as we all know 19 that I don't think any of us were prepared for, 20 both professionally and personally. In regards 21 to our industry, because of a big hit in the 22 travel industry, and there was a big decline in Neal R. Gross and Co., Inc. (202) 234-4433 Washington DC www.nealrgross.com 7 1 demand, but the airline industry has taken many 2 steps to overcome this crisis with many short- 3 term and long-term solutions. 4 So as we look to the path forward, 5 with the availability of the vaccine and 6 successful testing, we look to it with hope and 7 recovery and a smooth journey for those who get 8 to fly. 9 So just opening up, you can see our 10 agenda here. It's pretty straight forward. 11 Next slide. 12 At CPP, we really value the 13 partnerships and relationships we've built with 14 our suppliers and customers over the years and we 15 hope to continue to build that on the foundation 16 we have built moving forward, especially the new 17 folks that have come on board this year and the 18 past year. 19 Our partnership values embodies the 20 supplier and customer relationship methods and 21 model. In our partnership values we really look 22 to our award resilience. Each year we work with Neal R. Gross and Co., Inc. (202) 234-4433 Washington DC www.nealrgross.com 8 1 everyone to refine the solicitation to meet the 2 requirements of our agencies and then we stay 3 flexible with our industry behaviors. I think 4 COVID might be a great example. We truly try to 5 have compliance to award carrier during COVID 6 even with the schedule changes and keeping those 7 awards in place at the same time. 8 We also really value our data strategy 9 and take that very seriously. We are very rich 10 in data and we source that to make sure that 11 those data sources are being used to make the 12 best decisions for our contracts and programs and 13 agencies and suppliers as well. 14 Transparency. We continue to try to 15 streamline the bidding process and make it easier 16 on our suppliers to bid or even do administrative 17 items, so we're always looking to make that 18 easier, more efficient. We continue to try to 19 share information and data with all those rich 20 data sources I was talking about, especially in 21 our partnership meetings throughout the year. We 22 have gov travels coming up, so we're always Neal R. Gross and Co., Inc. (202) 234-4433 Washington DC www.nealrgross.com 9 1 looking for those opportunities to share the data 2 with our suppliers and our customers. 3 We've kind of hit a good spot in our 4 time line with the early access to fares to 5 encourage increased usage and compliance. So I 6 think maybe the past two to three years we've 7 really hit that mid-July award point that we try 8 to stick to and is our goal every year. 9 Collaboration. We continue to look to 10 our customers and our suppliers to expand our 11 market options and our service options. Over the 12 past two to three years we added Group 3 that 13 expanded some markets, added all non-stop service 14 where available, and where our customers travel. 15 We continue to have spring, summer, 16 and fall meetings with our suppliers to try to 17 exchange ideas to make sure we're in tune to the 18 industry. And we also have partnership meetings 19 with our customers to stay in tune with our 20 agency customers and make sure that our 21 procurement strategy is including ideas and 22 information that is needed to make the best Neal R. Gross and Co., Inc. (202) 234-4433 Washington DC www.nealrgross.com 10 1 strategy moving forward for the fiscal year. 2 We collaborate with several working 3 groups with our customers and suppliers. We're 4 looking forward to maybe having one this year 5 that would include another class of service 6 working group. We'll see how that goes. 7 And then obviously, I think incumbent 8 to everything that I just discussed, we really, 9 truly want to incorporate the voice of our 10 customers and our industry and the decisions that 11 we're making each fiscal year. 12 Our annual contract is one of the 13 prized possessions of it. We can cut something 14 out or include something new and make sure that 15 we're staying in tune with the industry and our 16 customers. 17 So I will let my Program Manager, 18 Ebony, take over the reins on this presentation 19 and I just truly want to thank you guys for being 20 here today. 21 MS. WHITE: Thank you, Mary. I would 22 like to just double check and make sure everyone Neal R. Gross and Co., Inc. (202) 234-4433 Washington DC www.nealrgross.com 11 1 can hear me. 2 MR. SURRATT: Yes, we can hear you. 3 MS. WHITE: All right. So moving on 4 to program management improvements. So this year 5 in FY 22, going into the next fiscal year, the 6 program office is really looking at where we can 7 subscribe and streamline and provide program 8 improvement that will not be offset by the impact 9 from COVID, obviously. We're still going through 10 the data and seeing how it's impacting folks' 11 travel globally and the actions that we can take 12 within the program. 13 So this year we are looking at minimum 14 passenger count reduction, international non- 15 extended connections with business class 16 expansion, increased number of markets solicited, 17 reducing administrative burden, and we have a new 18 MFA requirement, accessing GSA systems. So there 19 is a small impact. 20 So looking at minimum passenger count 21 reduction, so our data analysis allows us to look 22 at where we're traveling government-wide and Neal R. Gross and Co., Inc. (202) 234-4433 Washington DC www.nealrgross.com 12 1 passenger counts throughout the year. And so 2 what we see is that there are opportunities for 3 the program to incorporate markets that have a 4 smaller level of passengers traveling every year, 5 but they are needed destinations.
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