'Drivers Are Our Customers'
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August 2015 Volume 35, Issue 8 TRUCK NEWS Canada’s Trucking Newspaper Since 1981 Delivering daily news at trucknews.com Classics in Clifford Taking on the best Getting in shape PC-11 update We visit the Clifford Truck On-road editor Harry Rudolfs Success stories from two Shell has good news to Show and single out a competes in the truck driving participants in the latest share about the upcoming Page 16 Page 28 favourite classic rig from the Page 18 championships. It was a Healthy Fleet Challenge. Page 49 PC-11 heavy-duty engine oil show. humbling experience. category. Phase 2 of GHG regs won’t come cheap But you’ll get the $10-12K cost increase back through fuel savings, regulators say By James Menzies WASHINGTON, D.C. Chris The long-awaited proposal for Phase 2 of Iveson’s the joint NHTSA/EPA greenhouse gas/ approach to fuel economy standards for heavy trucks maintenance was unveiled in late June, and will pur- is simple: Treat sue an ambitious target of improving drivers like they’re fuel economy by 24% by 2027 compared your customers. to 2018 model year trucks. The new standards will reduce CO2 emissions by about a billion metric tons and slash fuel costs by US$170 billion over the lifetime of the vehi- cles sold under the program. The fuel ‘Drivers are our customers’ saved will be equal to a year’s worth of OPEC imports to the US, according Fleet Maintenance Manager of the Year’s unique to Janet McCabe, EPA’s acting asso- ciate administrator, who spoke on a perspective on the role of the maintenance department conference call. The bad news is, Class 8 trucks are expected to climb in cost by US$10- By James Menzies 12,000 under the Phase 2 rules, which will affect model years 2021 to 2027 vehicles. However, officials insisted CAMBRIDGE, ONTARIO driver. We make sure that we’re fully engaged. We put on barbecues for them that are maintenance-sponsored bar- Continued on page 9 unning a fleet maintenance department can be becues and we let them know we’re here to support them.” a thankless job. Many fleets look at maintenance Iveson was selected as the Canadian Fleet Maintenance Careers: as a non-revenue-generating – albeit necessary Manager of the Year, an award sponsored by Volvo, which 30, 31, 32, – expense, while drivers often think the depart- aims to recognize an exceptional fleet maintenance man- Rment is out to get them with every breakdown. ager. They’re graded on “the scheduled maintenance 33, 34, 35, However, Chris Iveson, the 2015 Canadian Fleet Mainte- program of the company, the quality and frequency of 36, 37, 38, nance Manager of the Year, has fostered a strong relation- training programs, the major accomplishments and inno- 39, 40, 41, ship with drivers at Challenger Motor Freight, by looking vations of the individual and the nominee’s contribution at them as his department’s customers. to the industry and community in general.” 42, 43, 44, “Our customer in maintenance is the driver,” Iveson Iveson oversees more than 150 staff and 4,500 pieces of 45, 46, 47, told Truck News during a lengthy interview at Challeng- equipment across Challenger’s network of four mainte- 49, 50, 51 er’s shop after winning the award. “If our mechanics take nance facilities. good care of the equipment, that in turn will allow our He actively promotes the profession, which should come customer – which is the driver – to go out and service our as no surprise given his own background. Ad Index: 57 customer. We understand the driver is our customer, so “I had a fantastic high school auto shop teacher who I’m Or go to List we have things like surveys. Every time a truck comes into still in contact with today,” Iveson recalled. “He got me of Advertisers at the shop, we put a five-question survey into the truck. We really interested in the automotive business and fixing trucknews.com have the driver rate his experience – how he felt the ser- things.” vice was – and then we rate ourselves. We measure our- Iveson’s first job fixing trucks came soon after complet- selves against it. It becomes one of our KPIs that we look ing high school, completing an apprenticeship at Larry’s at on a weekly basis. That’s big for us. I don’t walk across Continued on page 24 PM40069240 the parking lot, ever, without having a conversation with a pg 1, 9, 24-25 tn aug v3.indd 1 15-07-08 1:26 PM HELPING BISON TRANSPORT SAFELY HAUL DOUBLE PAYLOADS AND LOWER THEIR REAL COST OF OWNERSHIP When running freight across the Trans-Canada Highway, the importance of fuel efficiency is a given for Bison Transport. And their Freightliner Cascadia® Evolution trucks clearly deliver. However, Bison Transport also considers safety and uptime valuable priorities. That’s why they partnered with Freightliner Trucks to help Competitive financing available through Daimler Truck Financial. For the Freightliner Trucks dealer nearest you, call 1-800-FTL-HELP. FTL/MC-A-1377. Specifications are subject to change without notice. Copyright © 2015 Daimler Trucks North America LLC. All rights reserved. Freightliner Trucks is a division of Daimler Trucks North America LLC, a Daimler company. keep their drivers safe and their trucks on the road. Just two more ways Freightliner Trucks helps Bison Transport lower their Real Cost of Ownership. To learn more about the Bison Transport story, visit RCO.FreightlinerTrucks.com/Bison 80195_FOH_Bison_TruckNews.Truckwest.indd 1 1/13/15 2:29 PM Freightliner Trucks.indd 2 15-01-14 9:35 AM HELPING BISON TRANSPORT SAFELY HAUL DOUBLE PAYLOADS AND LOWER THEIR REAL COST OF OWNERSHIP When running freight across the Trans-Canada Highway, the importance of fuel efficiency is a given for Bison Transport. And their Freightliner Cascadia® Evolution trucks clearly deliver. However, Bison Transport also considers safety and uptime valuable priorities. That’s why they partnered with Freightliner Trucks to help Competitive financing available through Daimler Truck Financial. For the Freightliner Trucks dealer nearest you, call 1-800-FTL-HELP. FTL/MC-A-1377. Specifications are subject to change without notice. Copyright © 2015 Daimler Trucks North America LLC. All rights reserved. Freightliner Trucks is a division of Daimler Trucks North America LLC, a Daimler company. keep their drivers safe and their trucks on the road. Just two more ways Freightliner Trucks helps Bison Transport lower their Real Cost of Ownership. To learn more about the Bison Transport story, visit RCO.FreightlinerTrucks.com/Bison 80195_FOH_Bison_TruckNews.Truckwest.indd 1 1/13/15 2:29 PM Freightliner Trucks.indd 3 15-01-14 9:36 AM TO YOU, GOING THE EXTRA MILE AIN’T FAR ENOUGH. We know there are no limits to how hard you’ll work to get the job done. That’s why we created Shell Rotella® T6 Full Synthetic engine oil. It’s our best oil yet, built to push the limits of its performance. It gives you improved protection in extreme temperatures, the engine cleanliness and wear protection you expect from Shell Rotella,® and up to 1.5% in fuel economy savings.* When you’re going beyond the call of duty, it pays to have an oil that does it every day, too. 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For full offer terms and conditions visit www.shell.ca/rotella. 1110983_A143_HW_ExtraMile_truckNEWS_10_875x16_5.indd 1 7/7/15 12:13 PM Shell Canada Products Ltd.indd 1 15-07-07 2:18 PM — 1001 Fannin Street, Suite 500, Houston, TX 77002 TRAFFIC LEGEND Job No: 1110983_ Bleed; Media Issues: Truck News / Copywriter: Schildberg Vendor: A143_HW_ExtraMile_ Prepared by JWT/Houston Truck West Account: Bennett Studio: See initials truckNEWS_10_875x16_5 Printing Specs: CMYK Creative Director: greg Production: Bennett Filed: Studio Trim: 10.875 x 16.5 Media Space: Art Director: Braun Traffic: Bennett Output Size: ROUTING SIGNATURE DATE O.K. CHANGE REVISION NUMBER PRODUCTION PROOFREADER COPYWRITER ART DIRECTOR ACCT. EXEC. TRAFFIC In 1992, we bought our first shunt tractor to streamline our own operation. Twenty years later, we’ve sold 1,000+ units and currently have 150+ units on TRUCK NEWS full maintenance lease and rental. The numbers don’t lie: when it comes to On the Road Glasvan leads the way. August 2015 Volume 35, Issue 8 shunt trucks, ISSN 0712-2683 (Print) ISSN 1923-3523 (Online) Truck News is published monthly, 12 times a year, by Newcom Business Media Inc. WE DON’T FOLLOW, Production: Carolyn Brimer, Beverley Richards Circulation Manager: Pat Glionna President: Jim Glionna Vice President: Joe Glionna Advertising Sales Inquiries: Kathy Koras (416) 510-6892 WE LEAD. In the last three decades, our goal has remained the same: to provide our customers with the best equipment in the marketplace. We’re constantly evolving our lineup, and today we have the best shunt truck selection featuring our newest addition, Autocar. Lou Smyrlis Kathy Koras PUBLISHER, EDITORIAL DIRECTOR ASSOCIATE PUBLISHER We’re committed to bring you shunt trucks that (416) 510-6881 (416) 510-6892 [email protected] [email protected] are the most reliable, the most durable, the safest, and the most comfortable.