East Midlands Railway Unveils New Brighter, Slip Reducing Floor At

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East Midlands Railway Unveils New Brighter, Slip Reducing Floor At

East Midlands Railway unveils new brighter, slip reducing floor at Sheffield station March 24, 2021 East Midlands Railway (EMR) has installed new tiling on the concourse at Sheffield Station, ready to welcome rail passengers back when the lockdown restrictions in England are eased. The new tiles, which were fitted in the last few months, have a special membrane which provides a level of protection against floor movement, and some shock absorption benefits for heavy impact. This will reduce the risk of tiles getting cracked, chipped or coming loose in the future. They also have slip resistant qualities, perfect to help keep people safe when the weather takes a turn for the worse. Once the work to install the new floor was complete, EMR also worked with Network Rail to install bi-fold doors at the front and side of the station. These new doors are wider and enable easier access in and out of the station to the taxi rank, cycle hub and Sheffield town centre. Rachel Sprigg, Area Manager, Sheffield, EMR said: “The restoration of the floor tiles on the concourse has greatly improved the appearance and overall look and feel to the station. “We hope in the near future, when we welcome back passengers to Sheffield, that they will love the new brighter, modern entrance to the station.” Tim Taylor, Director of Customer Services for South Yorkshire Passenger Transport Executive, added: “We welcome EMR’s investment in improving the environment for passengers using Sheffield station. As people return to trains, trams and buses over the coming months, our priority is to ensure everyone can continue to travel safely. “We are working hard with partners across South Yorkshire to rebuild confidence in our public transport network, to keep the region moving and help people get to the places they need to be.” Photo credit: East Midlands Railway.

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Digital Asset Management Solutions East Midlands Railway improves their email processing time by over 5 Case Study: hours per day with ABBYY Flexicapture with Advanced Classification from Engeneum. This email classification solution is handling over 65,000 incoming emails per year; improving customer response times, increasing productivity and saving costs. Challenge Solution East Midlands Railway (EMR) had a The implementation of ABBYY change in reporting processes Flexicapture with advanced which required incoming classification has automated the email complaint emails to be reviewed process by capturing key data from the and the cause of complaint to be emails content and document recorded and reported at the time attachments. The solution classifies the complaint was received emails without any manual input and instead of at the time of response, data is routed to the EMR CRM system Name which could be up to 20 days later. automatically. The product is easily East Midlands Railway adaptable and changes can be made History: in-house. EMR's incoming emails were being Headquarters 1 Prospect Place, sent to an internal inbox where a "I was looking for a more automated Millennium Way, Pride approach to reduce our manual resource case would be manually created in Park, Derby, DE24 8HG, the CRM and answered in a 'date time and fulfil our reporting needs. The received' order when the team, at Engeneum team understood our requirements and we worked together to Industry the time of the response, would Transport manually process and prioritise the get the results we were looking for. We case. Due to a change in reporting are now well below our 20 day KPI About EMR response time and have been impressed requirements EMR needed to report Provider of train on which mails were complaints and with the flexibility and ease of integration services in the East the root cause at the point of to our CRM system." Midlands and parts receipt.
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