Marketing, Sales, and Service Industry Sector

Total Page:16

File Type:pdf, Size:1020Kb

Marketing, Sales, and Service Industry Sector Marketing, Sales, and Service Industry Sector Marketing, Sales, and Service Industry Marketing, the transfer of goods and services among businesses and consumers, affects the economy at every level. According to California occupational employment projections, retail trade will be the fastest-growing Sector Pathways: industry in the state. And the U.S. Bureau of Labor Statistics projects that sales and related occupations will add two million new jobs nationwide by 2012, growing by 12.9 percent. As businesses in America evolve to compete • E-commerce successfully in the global marketplace, a growing need exists for employees with business expertise and the ability to analyze and respond to emerging trends. • Entrepreneurship This sector is designed to prepare learners for careers in planning, managing, and performing marketing activi- • International Trade ties. Included are four career pathways: E-commerce, which provides instruction in using electronic tools to market • Professional Sales and Marketing products and services; Entrepreneurship, which develops skills and abilities to begin and operate a business independently or with other individuals; International Trade, which focuses on understanding the global business environment; and Professional Sales and Marketing, which builds knowledge of the sales process, sales manage- ment, and marketing information management. Entry Level Careers Technical Level Careers Professional Level Careers (with high school diploma) (with AA or AS degree or certificate) (with BS or BA degree) Credit Checkers Account Supervisor Brand Manager Customer Service Representatives Copywriter-Designer E-Commerce Director Data Entry Clerk E-Commerce Entrepreneur Interactive Sales Engineer Telemarketers E-Commerce Marketing Specialist Sales Agent, Financial Services Route Salesperson Forum Manager Economist Stock Clerks, Sales Floor Bill and Account Collectors International Trade Specialist Postal Service Mail Carriers Credit Authorizers Marketing Research Analyst Insurance Policy Processing Clerks Statistical Assistants Wholesales Distribution Manager Real Estate Sales Agents Travel Agents National Account Manager Small Business Entrepreneur Regional Sales Manager Franchisee Retail/Wholesale Buyer Marketing, Sales, and Service Industry Sector Pathway Options International Trade Pathway Sample CTE Courses* Education Level and Related Occupations** High School Diploma Certification and/or Bachelor’s Degree Introductory Concentration Capstone AA Degree or Higher Business Accounting International Business Sales Representative Route Salesperson Economist Communication Business Management Virtual Enterprise Shipping and Warehouse Manager International Computer Applications Finance Receiving Clerk Distribution Manager Exploratory Business Principles of Marketing Stocking and International Trade Financial Literacy Retail Marketing Handling Worker Specialist Introduction to Marketing Research Marketing Analyst Keyboarding Wholesale Distribution Manager Professional Sales and Marketing Pathway Sample CTE Courses* Education Level and Related Occupations** High School Diploma Certification and/or Bachelor’s Degree Introductory Concentration Capstone AA Degree or Higher Business Accounting Entrepreneurship Customer Service Franchisee Account Executive Communication Business Management Virtual Enterprise Representative Marketing Manager Business Teacher Computer Applications Finance Small Business Regional Sales Chief Executive Officer Exploratory Business Principles of Marketing Entrepreneur Manager National Account Financial Literacy Retail Marketing Telemarketer Retail/Wholesale Manager Introduction to Buyer Marketing Keyboarding *Sample CTE Courses are from the Career Technical Education Framework for California Public Schools (California Department of Education: 2007, http://www.cde.ca.gov/re/pn/fd/) **Visit ASSIST (www2.assist.org/browseAreas.do) for community college and UC/CSU information, and California Career Zone (www.cacareerzone.org) for occupation information. Related Career Technical Student Organization: FBLA (http://www.cafbla.org) and DECA (http://www.cadeca.org) Additional Industry Sector information available through Business Education Resource Consortium (http://www.bused.org). Marketing, Sales, and Service Industry Sector Pathway Options E-Commerce Pathway Sample CTE Courses* Education Level and Related Occupations** High School Diploma Certification and/or Bachelor’s Degree Introductory Concentration Capstone AA Degree or Higher Business Accounting International Business Administrative Support Account Supervisor Brand Manager Communication Advanced Computer Virtual Enterprise Representative Copywriter-Designer E-Commerce Director Computer Applications Applications Customer Service E-Commerce E-Commerce Exploratory Business Business Management Representative Marketing Specialist Entrepreneur Financial Literacy E-Commerce Customer Support Forum Manager Interactive Sales Introduction to Marketing Specialist Engineer Marketing Finance Business Teacher Keyboarding Principles of Marketing Retail Marketing Web Design Entrepreneurship Pathway Sample CTE Courses* Education Level and Related Occupations** High School Diploma Certification and/or Bachelor’s Degree Introductory Concentration Capstone AA Degree or Higher Business Accounting Entrepreneurship Customer Service Franchisee Account Executive Communication Business Management Virtual Enterprise Representative Marketing Manager Business Teacher Computer Applications Finance Small Business Regional Sales Chief Executive Exploratory Business Principles of Marketing Entrepreneur Manager Officer Financial Literacy Retail Marketing Retail/Wholesale National Account Introduction to Buyer Manager Marketing Keyboarding *Sample CTE Courses are from the Career Technical Education Framework for California Public Schools (California Department of Education: 2007, http://www.cde.ca.gov/re/pn/fd/) **Visit ASSIST (www2.assist.org/browseAreas.do) for community college and UC/CSU information, and California Career Zone (www.cacareerzone.org) for occupation information. Related Career Technical Student Organization: FBLA (http://www.cafbla.org) and DECA (http://www.cadeca.org) Additional Industry Sector information available through Business Education Resource Consortium (http://www.bused.org)..
Recommended publications
  • User-Generated Content for Marketing and Advertising
    USER-GENERATED CONTENT FOR MARKETING AND ADVERTISING An IAB Buyer's Guide Use of User-Generated Content (UGC) for marketing and advertising purposes has grown significantly in recent years largely due to the rise of social and messaging platforms where "ordinary people" have become avid and voluntary content creators, notably on their mobile devices. Publishers, marketers, and agencies are increasingly taking notice and capitalizing on this trend in new and exciting ways. UGC as a marketing and advertising tactic has developed into a distinctly different discipline than Influencer Marketing and, thus, warrants its own exploratory. This is an important shift in thinking by IAB from prior guidance on UGC that previously included top down influencers as part of the definition of UGC. This Guide includes a Definition, Key Benefits, Sources and Types of UGC, Use Cases, and Legal considerations. The goal of the Guide is to help brands and their agencies understand how UGC can help meet their marketing and advertising objectives. May 2019 TABLE OF CONTENTS Mission and Contributors . 3 What is UGC? . 4 • Definition . 4 • The Difference between UGC and Influencer Marketing Content........................4 The Main Types of UGC . 5 What's Driving Growth of UGC for Marketing and Advertising? . 6 Key Benefits of UGC for Use in Marketing and Advertising . 7 The Proven Effectiveness of UGC . 8 • Why Do People Share? ........................................................8 • Why Do People Share Content About Brands?......................................8 • What Makes UGC Effective? . 8 • How Effective is UGC When Used in/as Advertisements? . 11 How UGC is Being Used in Advertising and Marketing Today . 12 • UGC for Advertising Examples .
    [Show full text]
  • Farm-Direct Marketing: Merchandising and Pricing Strategies
    Farm-direct Marketing #3 PNW 203 Merchandising and Pricing Strategies Merchandising refers to the set of strategies that direct marketers use to The Farm-direct make sales. It includes: Marketing Set • Product selection A farm-direct marketing business provides • Processing and packaging both attractive opportunities and unique • Pricing challenges to farm families. The farm-direct • Display marketing series of Extension publications • Inventory control offers information about establishing and developing a range of farm-direct • Advertising enterprises. • Customer service Other publications in the series are: In summary, merchandising is the art of selling. • An Overview and Introduction (PNW 201) • Costs and Enterprise Selection (PNW 202) Merchandising Plan • Location and Facilities for On-farm Sales (PNW 204) Your overall merchandising goal is to sell your products as profitably as • Personnel Management (PNW 205) possible and to build satisfaction and repeat sales. To achieve this goal, you should • Financial Management (PNW 206) develop a comprehensive merchandising plan. Success in merchandising requires • Legal Guide to Farm-direct Marketing providing what the customer wants, where and when she wants it. Direct (PNW 680) marketing customers want a combination of excellent quality and good value • Food Safety and Product Quality (PNW 687) and expect some choice of products and package sizes. For these reasons, proper product selection and handling must be part of a successful merchandising plan. To learn more, consider one of the online courses offered by Oregon State University, Because customers are attracted by a diversity of offerings, effective Washington State University, and University merchandising actually begins with your farm production decisions. Your farm of Idaho: stand or farmers market booth becomes increasingly attractive to customers as it In Oregon—Growing Farms: Successful offers a greater range of the products that they want.
    [Show full text]
  • An Exploratory Investigation of Marketing Research Services in India
    An Exploratory Investigation of Marketing Research Services in India By Madhav N. Segal, Ph.D., Professor of Marketing Southern Illinois University Edwardsville Junhong Min, Ph.D., Assistant Professor of Marketing Michigan Technological University Send all communications to: Madhav N. Segal, Professor Southern Illinois University Edwardsville School of Business Edwardsville Illinois 62026 Phone (618) 650-2601 Email: [email protected] 1 An Exploratory Investigation of Marketing Research Services in India Abstract The basic purpose of this investigation is to explore and understand what specific types of marketing research services are available to clients/businesses operating in India. An exploratory content analysis of websites of all major marketing research agencies in India is undertaken to identify specifically the types of specialized research services offered, any sector/industry specialization supported, and any specialized capabilities claimed. The results from this qualitative analysis appear to indicate that a wide variety of services and research capabilities are currently available to businesses operating in India. The western firms operating in India should feel very comfortable in identifying a great deal of similarities with the type and range of these services available in their own countries. Key Words: services, marketing research, emerging economies, customer insights, content analysis, India business, and qualitative research analysis 2 An Exploratory Investigation of Marketing Research Services in India Emerging markets
    [Show full text]
  • Ensuring Brand Activism in Integrated Marketing Communications Campaigns Resonates with Millennial Consumers
    University of Mississippi eGrove Honors College (Sally McDonnell Barksdale Honors Theses Honors College) Spring 5-9-2020 Ensuring Brand Activism in Integrated Marketing Communications Campaigns Resonates with Millennial Consumers Anna Hermann Follow this and additional works at: https://egrove.olemiss.edu/hon_thesis Part of the Advertising and Promotion Management Commons, Business and Corporate Communications Commons, and the Marketing Commons Recommended Citation Hermann, Anna, "Ensuring Brand Activism in Integrated Marketing Communications Campaigns Resonates with Millennial Consumers" (2020). Honors Theses. 1571. https://egrove.olemiss.edu/hon_thesis/1571 This Undergraduate Thesis is brought to you for free and open access by the Honors College (Sally McDonnell Barksdale Honors College) at eGrove. It has been accepted for inclusion in Honors Theses by an authorized administrator of eGrove. For more information, please contact [email protected]. ENSURING BRAND ACTIVISM IN INTEGRATED MARKETING COMMUNICATION CAMPAIGNS RESONATES WITH MILLENNIAL CONSUMERS by Anna Hermann A thesis submitted to the faculty of The University of Mississippi in partial fulfillment of the requirements of the Sally McDonnell Barksdale Honors College. Oxford May 2020 Approved by ___________________________________ Advisor: Professor Christina Sparks ___________________________________ Reader: Professor Robin Street ___________________________________ Reader: Dr. Robert Magee © 2020 Anna Hermann ALL RIGHTS RESERVED ii ACKNOWLEDGEMENTS Firstly, I need to express my immense gratitude to my advisor, Professor Christina Sparks. She provided me with much guidance, expertise, and encouragement throughout this process. I greatly appreciate her time and patience with me throughout the past year; I could not have completed this project without her. I would also like to thank the two members of my committee, Professor Robin Street and Dr.
    [Show full text]
  • How Brand Activism Affects Consumer Attitude
    How Brand Activism Affects Consumer Attitude A study on Swedish consumers’ attitudes towards companies using brand activism, with the Black Lives Matter movement as context Bachelor’s Thesis 15 hp Department of Business Studies Uppsala University Fall Semester of 2020 Date of Submission: 2021-01-14 Diana Araf Emma Lundemo Dahlin Supervisor: León Poblete Abstract Black Lives Matter rörelsen engagerade människor både internationellt och nationellt under våren 2020. Företag var inte sena med att ta ställning och visa deras stöd i frågan, vilket ledde till olika typer av reaktioner bland deras konsumenter. Denna studie ämnar undersöka svenska konsumenters attityd gentemot företag som använder sig av brand activism som svar på sociala rörelser, där Black Lives Matter valts som empiriskt kontext. Studien ämnar också besvara vilka de viktigaste aspekterna bakom konsumenters attityd är. En förstudie har gjorts genom netnografi och empiri har samlats in genom en webbenkät med 260 svenska respondenter. Studiens analys och resultat tyder på att respondenternas generella inställning till brand activism är positiv i de fall då respondenterna anser att den sociala rörelsen som stöttas är viktig. Det finns dock tre dimensioner som påverkar den övergripande attityden, dessa är autentiskt innehåll, attityd gentemot företaget och värdet i handlingar. Inom dessa dimensioner utrönas flertalet teman där företagets historia och storlek, innehållet i själva budskapet samt att det genomsyrar organisationen är de viktigaste. Vidare är även temana utbildande, genuin och handlingskraftig kommunikation inom brand activism viktiga delar att ta med sig från resultatet. Number of pages: 48 Course: International Business and Marketing Department: Department of Business and Economics University: Uppsala University Period: Fall 2020 Mentor: León Poblete Key words: Black Lives Matter, Woke-washing, Brand activism, Social movements, Consumer attitude, Brand attitude 2 Key concepts Social movements: Mobilized groups that take action through petitions, rallies, strikes, marches etc.
    [Show full text]
  • Understanding Marketing & Branding
    Kat Merrick TotallyLocalVC.com Branding is Strategic Marketing is Tactical Branding is as vital to the success of a business as having financial coherence, having a vision for the future, or having quality employees. Marketing unearths and activates buyers. Branding makes loyal customers, advocates, even evangelists out of those who buy. This works the same way for all types of businesses and organizations. With every action you are either constructing or deconstructing the brand. Every thought, every action, every policy, every ad, every marketing promotion has the effect of either inspiring or deterring brand loyalty in whomever is exposed to it. All of this affects sales. Marketing encompasses all the processes that identifies, recognizes and satisfies customers needs and wants through the sale of products and services and does it better than competition in a consistent and timely manner. If you are poor at the marketing process, you no doubt will be poor at generating profitable revenue for your business. It’s that important. Helps you clearly understand who you are and who your desired customer base is Communicates a consistent message to the ideal customer Tracks Costs / Measures Value Helps with Focus Charts Success Serves as a Business Handbook Captures Thinking on Paper Reflects the Big Picture Becomes a Document to Build On So, where does the marketing plan fit in? It becomes the roadmap for achieving your business goals. Understanding your business How are you positioned in the market? What makes you unique?
    [Show full text]
  • Role of Successful Branding in Social Marketing
    IOSR Journal of Business and Management (IOSR-JBM) e-ISSN: 2278-487X, p-ISSN: 2319-7668 PP 49-52 www.iosrjournals.org Role of Successful Branding In Social Marketing Vijayarani.S MIB., MBA., M.Phil., Assisitant Professor, Department of Management, St.Joseph’s College for Women, Tirupur. Abstract: The article focuses on the role and importance of branding in social marketing with the help of successful social marketing brands. Barriers for successful branding for a social product like –health, smoking or safe driving campaign, are discussed. Like the four P’s required for marketing of any offering, social marketing brand involves five C’s – Change-orientation, Competitive, Compatible, Caring and Culturally appropriate. The challenge of social marketing lies in complementing rather than compete with community mobilization and structural changes and in increasing the occasions and the number of times it is chosen as the ‘preferred brand’ for individual/societal change. For a successful branding of social marketing three main points are important – committed and extensive private sector involvement, creation of academic programs and legitimization of social marketing as a scholarly field of study. I. Introduction Marketing in the 21st century is well accepted as an effective method of creating awareness and generating interest in customers to buy the organization’s offerings. Andreasen and Kotler explain generic marketing in two ways – Descriptive and Prescriptive. Descriptive is a mere activity that members of society do and prescriptive is something members of a society ought to do to achieve certain results. They further stress on the point that the ultimate objective of generic marketing is to influence behavior, which is what social marketing or in that case any marketing activity strives to achieve.
    [Show full text]
  • Product Placement Effects on Store Sales
    Product Placement Effects on Store Sales: Evidence from Consumer Packaged Goods∗ Simha Mummalaneni † Yantao Wang ‡ Pradeep K. Chintagunta § Sanjay K. Dhar ¶ February 21, 2019 Abstract Product placement provides an alternative way for brands to reach consumers and does so in a more subtle way than through traditional advertising. We use data from both traditional television advertising and product placement on television shows to compare how these marketing instruments affect consumer demand for brands in the soda, diet soda, and coffee categories. Our approach is to estimate a logit demand model using weekly store-level sales data at the UPC (product) level, while accounting for heterogeneity in consumer preferences and response parameters across markets. Estimates from this model indicate that product placement is generally effective, but that the elasticities are small. For the soda and diet soda categories, average short-term elasticities are around 0.08 for the major brands in the data; these estimated elasticities for product placement are generally larger than those for traditional TV advertising, albeit on the same order of magnitude. For the coffee category, product placement elasticities are roughly zero while the advertising elasticities are larger. The results suggest that product placement is overall more effective than traditional TV advertising for the brands in our data; however, there is a significant amount of heterogeneity in elasticities across categories, brands, and geographical areas. Keywords: Product Placement, Advertising, Media, Demand Estimation ∗We thank Günter Hitsch for initiating this project with us. We also thank Brad Shapiro and seminar participants at the 2018 UW-UBC marketing camp, the 2018 Marketing Science conference, Johns Hopkins University, the FTC Bureau of Economics, and the 2019 University of Washington winter marketing camp for their thoughtful comments and suggestions.
    [Show full text]
  • Final Rule: Investment Adviser Marketing
    Conformed to Federal Register Version SECURITIES AND EXCHANGE COMMISSION 17 CFR Part 275 and 279 [Release No. IA-5653; File No. S7-21-19] RIN: 3235-AM08 Investment Adviser Marketing AGENCY: Securities and Exchange Commission. ACTION: Final rule. SUMMARY: The Securities and Exchange Commission (the “Commission” or the “SEC”) is adopting amendments under the Investment Advisers Act of 1940 (the “Advisers Act” or the “Act”) to update rules that govern investment adviser marketing. The amendments will create a merged rule that will replace both the current advertising and cash solicitation rules. These amendments reflect market developments and regulatory changes since the advertising rule’s adoption in 1961 and the cash solicitation rule’s adoption in 1979. The Commission is also adopting amendments to Form ADV to provide the Commission with additional information about advisers’ marketing practices. Finally, the Commission is adopting amendments to the books and records rule under the Advisers Act. DATES: Effective date: This rule is effective May 4, 2021. Compliance dates: The applicable compliance dates are discussed in section II.K. FOR FURTHER INFORMATION CONTACT: Juliet Han, Emily Rowland, Aaron Russ, or Christine Schleppegrell, Senior Counsels; Thoreau Bartmann or Melissa Roverts Harke, Senior Special Counsels; or Melissa Gainor, Assistant Director, at (202) 551-6787 or IM- [email protected], Investment Adviser Regulation Office, Division of Investment Management, Securities and Exchange Commission, 100 F Street NE, Washington, DC 20549-8549. SUPPLEMENTARY INFORMATION: The Commission is adopting amendments to 17 CFR 275.206(4)-1 (rule 206(4)-1) and 17 CFR 275.204-2 (rule 204-2) under the Investment Advisers Act of 1940 [15 U.S.C.
    [Show full text]
  • “Brand Activism and Millennials: an Empirical Investigation Into the Perception of Millennials Towards Brand Activism”
    “Brand activism and millennials: an empirical investigation into the perception of millennials towards brand activism” A. Shivakanth Shetty https://orcid.org/0000-0002-6826-4833 http://www.researcherid.com/rid/F-5763-2018 AUTHORS Nagendra Belavadi Venkataramaiah https://orcid.org/0000-0001-9099-0340 Kerena Anand https://orcid.org/0000-0002-7526-3601 A. Shivakanth Shetty, Nagendra Belavadi Venkataramaiah and Kerena Anand ARTICLE INFO (2019). Brand activism and millennials: an empirical investigation into the perception of millennials towards brand activism. Problems and Perspectives in Management, 17(4), 163-175. doi:10.21511/ppm.17(4).2019.14 DOI http://dx.doi.org/10.21511/ppm.17(4).2019.14 RELEASED ON Monday, 02 December 2019 RECEIVED ON Friday, 31 May 2019 ACCEPTED ON Thursday, 14 November 2019 LICENSE This work is licensed under a Creative Commons Attribution 4.0 International License JOURNAL "Problems and Perspectives in Management" ISSN PRINT 1727-7051 ISSN ONLINE 1810-5467 PUBLISHER LLC “Consulting Publishing Company “Business Perspectives” FOUNDER LLC “Consulting Publishing Company “Business Perspectives” NUMBER OF REFERENCES NUMBER OF FIGURES NUMBER OF TABLES 36 2 10 © The author(s) 2021. This publication is an open access article. businessperspectives.org Problems and Perspectives in Management, Volume 17, Issue 4, 2019 Shivakanth Shetty (India), Nagendra Belavadi Venkataramaiah (India), Kerena Anand (India) Brand Activism and BUSINESS PERSPECTIVES Millennials: An Empirical Investigation into the Perception of Millennials towards Brand Activism LLC “СPС “Business Perspectives” Hryhorii Skovoroda lane, 10, Sumy, 40022, Ukraine Abstract www.businessperspectives.org The reckless pursuit of social, environmental, political and cultural issues and brands may alienate the very customer base, whom they try to impress, especially the millen- nials.
    [Show full text]
  • Strands and Standards Marketing 1
    STRANDS AND STANDARDS MARKETING 1 Course Description Marketing 1 explores the seven core functions of marketing which include: Marketing Planning – why target market and industry affects businesses; Marketing-Information Management – why market research is important; Pricing – how prices maximize profit and affect the perceived value; Product/Service Management – why products live and die; Promotion – how to inform customers about products; Channel Management – how products reach the final user; and Selling – how to convince a customer that a product is the best choice. Students will utilize knowledge in hands-on projects which may include: Conducting research, creating a promotional plan, pitching a sales presentation, and introducing an idea for a new product/service. MARKETING 1 Intended Grade Level 10-12 Units of Credit 0.5 Core Code 37.01.00.00.165 Concurrent Enrollment Core Code 37.01.00.13.165 Prerequisite None Skill Certification Test Number 401 Test Weight 0.5 License Type CTE and/or Secondary Education 6-12 Required Endorsement(s) Endorsement 1 Business and Marketing (CTE/General) Endorsement 2 Business and Marketing Core Endorsement 3 N/A STRAND 1 Students will understand the basics of marketing including the seven core functions and the 4P’s of the marketing mix. Standard 1 Define marketing and identify the seven core functions. • Define marketing and identify the seven core functions. • Define the terms marketing and the marketing concept. • Understand that marketing includes the following seven core functions: • Channel Management • Marketing Information Management • Marketing Planning • Pricing • Product Service Management • Promotion • Selling Standard 2 Understand the marketing mix or 4P’s of marketing.
    [Show full text]
  • 21 Marketing Jobs of the Future 1 April 2019
    Marketing Jobs of the Future A Guide to Getting and Staying Employed – in Marketing – for the Next 10 Years 21 Marketing Jobs of the Future 1 April 2019 In 2017, Cognizant proposed 21 jobs that will emerge in the next 10 years and be central to the future of work. In 2018, we presented 21 more. Both reports espouse our argument that even as technology – and specifically AI – changes how we work, humans have never been more integral to the future of work. Now, in 2019, we invite you to ponder 21 jobs of the future in marketing that we think are both plausible and prescient – and above all represent essential work that people still need to do: connecting people to stories, brands and experiences. 2 21 Marketing Jobs of the Future Introduction Could you have predicted the rise of the social media influencer back in 2009? The world of the marketer was once so simple: acquire people’s attention and then shout the loudest. This approach worked when brands operated with fewer channels and targeted longer attention spans, but it’s ineffective in a world where consumers are assailed with hundreds if not thousands of messages daily. Brands today are armed with algorithms that predict precisely what to serve up to customers and prospects, where and when. Digitally powered connectivity and data intelligence define the brand experience of the future. The business of marketing is now fiendishly complex to master. One misguided step, and brands that have taken years to build can suffer catastrophic damage, with customers fleeing to a competitor.
    [Show full text]