A Digital Strategy for County Monaghan 2021 - 2025
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A Digital Strategy for County Monaghan 2021 - 2025 Powered by Monaghan County Council Strategy Overview Introduction Monaghan County Council have developed this Digital Strategy to encourage and empower communities and businesses to harness the benefits of a digitally enabled county. Monaghan’s Digital Strategy will run from 2021 – 2025 and sets out ambitious strategic goals and actions to drive digital transformation across the County and position it as a digital leader in Ireland and beyond. Digital Vision This Digital Strategy is designed as an agile document, that will change and adapt to emerging needs and trends within our County, Adopt Digital technologies as a gateway as recognised by its citizens, businesses and broader stakeholders. to connect and empower people, The strategy sets out an overall vision for the County, and the core principles, strategic priorities and actions for implementation. communities and enterprises to thrive The document has been informed by interviews and surveys with in Monaghan and beyond businesses, citizens and voluntary organisations. It is clear that people across Monaghan have embraced the digital revolution with enthusiasm. The strategy aims to build on this momentum and position the county to seize digital opportunities, ensure people can easily and effectively access information and services. In addition, it will serve as a statement of intent to drive innovation and transformation across the County and fuel economic and community development. County Monaghan | Our Digital Strategy 3 The development of the Digital Strategy for Monaghan Engagement & Research County and associated actions, plans and initiatives is the result of extensive research and consultation Indecon Digital Readiness Assessment Stakeholder surveys In July 2018 Indecon undertook an extensive Digital Readiness Assessment Stakeholders' surveys were undertaken with the following groups on a broad (DRA), on County Monaghan based on an internationally recognised model. range of issues relating to digital readiness, access and innovations; Citizens, The assessment included 7 key pillars to benchmark the County against Local Businesses, Voluntary Groups and key stakeholders e.g. MIDL Authority peers and the National averages. It covers both activities of All results, comments and interviews were collated and incorporated in the households and businesses in the region, as well as the activities of each development of key initiatives for the Digital Strategy. Council itself. Monaghan performs well under Pillars IV (Digital Services) and Pillar VII (Community and Culture). Further progress is possible in Monaghan Key findings: under Pillars I, II, III, V and VI. • Access – both mobile and broadband poor coverage • Skills – low uptake of courses and ICT qualifications in the County • Limited applications – know-how of tools to drive commerce and usage • Low adoption The impact of Covid 19 The impact of Covid 19 has been internationally recognised as having accelerated the adoption and proliferation of a broad range of digital technologies, tools, business models and opportunities across all sectors of society. With that comes a demand for skills, security and innovation. There is an urgency for Local Authorities, Educators, Community groups, business and citizens to embrace these technologies and ensure that there is equitable access and support to all stakeholders. County Monaghan | Our Digital Strategy 4 Digital Innovation Steering The Digital Steering Committee will monitor and drive the Committee delivery of the Digital Strategy Aidan McKenna (Chair) Cillian Leonowicz Regional Director, North East & North West Region and Manager, Climate Head of Markets & Alliances, EY Microsoft Services Group Enterprise Action Fund, Enterprise Ireland Ernst & Young Claire Cunningham (Vice Chair) John Mc Ardle Director, Aura Internet Broadband Officer, Monaghan County Council Cllr. Raymond Aughey John Mc Entegart Chair of Transport & Community Strategic Policy Group Head of Enterprise, Local Enterprise Office, Monaghan County Council Annmarie Mc Hugh Cllr. Sean Gilliland Lecturer in Business, School of Business and Humanities Chair of Economic Development & Enterprise Support Strategic Policy Group Dundalk Institute of Technology Cathal Flynn Raymond Mulligan Director of Services, Monaghan County Council Azure and Data & AI Specialist Lead, Microsoft Ireland Colin Gray Carmel O’Hare Regional Sales Manager, Combilift Head of Information Systems & Innovation, Monaghan County Council Alan Johnston John Patrick Shaw Director, Johnston & Co Accountants Ltd. Chief Executive Officer, Data Value Hub Ireland North East John Kearney Edel Treanor Chief Executive, Cavan and Monaghan Education and Training Board Director, Mullan Lighting Design & Manufacturing Ltd. County Monaghan | Our Digital Strategy 5 The development of the Digital Strategy for Monaghan Our Digital Principles County and associated actions, plans and initiatives will be underpinned by the following principles Focus on the user Do the hard work to make it simple Before building or designing anything, we must start by researching and It’s usually harder to make things simple, but for service users, it’s the right understanding the users’ needs. We won’t only do this at the beginning of thing to do. Making services simple and joined up is difficult but that’s what the process – we must keep ensuring that our services meet those user we must strive to do. We won’t take “it’s always been that way” for an answer needs and that we are responding to what they tell us Build and adopt scalable solutions Develop. Learn. Improve. To grow digital capability, solutions need to be scalable and future focused. The best way to build good services is to start small and iterate. Iteration Scalability will support the accelerated growth and adoption of digital reduces risk. It makes big failures unlikely and turns small failures into lessons. services and ensure the ongoing success needed for long term advantage If a prototype isn’t working, don’t be afraid to learn from it and start again. and differentiation. Where capability is available, we will adopt it, we won’t reinvent the wheel where not necessary Take a collaborative approach Make things open and transparent Stakeholder engagement and collaboration is essential to driving and We should share what we’re doing wherever and whenever we can. With delivering connected digital solutions across the county colleagues, with users, with the community and wider stakeholders. Share knowledge, share designs, share ideas, share intentions, share failures, share successes. Win together County Monaghan | Our Digital Strategy 6 Key priorities have been identified as a framework for this 5 Strategic Digital Priorities strategy, these reflect best international practice and align with Monaghan County Council’s Local Plans and Strategies DIGITAL COMMERCE Enable Monaghan enterprises to set up, grow and thrive by providing digital supports and connecting them with international networks and routes to market DIGITAL COMMUNITY DIGITAL CONNECTIVITY 3 Connect groups digitally from Build the core infrastructure, networks across the county to foster and relationships to enable the relations, drive digital initiatives Digital delivery of the digital strategy and and enhance community supports 2 4 enable digital services Strategy DIGITAL CITIZEN DIGITAL COUNCIL Empower citizens to Digital Provide a seamless interface proactively engage with the between physical and digital services most important to 1 Strategy 5 channels for the transparent them through digital channels provision and delivery of services County Monaghan | Our Digital Strategy 7 To create a shared digital platform for Monaghan and beyond Our Digital Ambition which will provide the infrastructure for some of our flagship projects identified in this Strategy To demonstrate our ambition, we will embark on developing two flagship projects which demonstrate Monaghan’s digital commitment, and which form the nucleus for a digital platform and infrastructure. The “Made in flagship projects are aimed at improving the citizen experience as well as to bolster our Monaghan” production and manufacturing to truly To differentiate our products, differentiate us. we will create a “Made in Monaghan” brand, underpinned by a provenance platform. This will enable Citizen App Monaghan products to connect to international Empower citizens to networks for procurement proactively engage with the and to enable frictionless services most important to exporting. We will set a new them though digital channels. standard for other counties and regions to follow Create a ‘one stop shop’ for all services in County Monaghan through a Citizen App. County Monaghan | Our Digital Strategy 8 Many successful enterprises & organisations from across the Digital Leaders County are already embracing digital technology “With international trade exhibitions virtually non-existent, Combilift needed to find a way to reach global customers - going digital was not just an option, it became a necessity” Combilift "Digital technology advances within Monaghan have enabled us to scale our business internationally while keeping employment local. Leveraging these digital technology advances have enabled us to introduce our business and Monaghan to clients across the world, resulting in inward business tourism and cross promotion of other businesses within the region." Mullan Lighting County Monaghan | Our Digital Strategy Strategic Priorities Priority