keighley business connectThe Business Club Magazine

Blueprinting the Future Business Connect talks to a local firm at the vanguard of UK product development

Get Social How social media is helping Issue #03 reach new customers SUMMER 2018 this issue KWVR is 50 q LOCAL BUSINESS NEWS 4 The iconic railway celebrates q DIGITAL FUNDING 8 reaching its half century q MEMBER ADVICE 16 q BUSINESS DIRECTORY 17 2 KEIGHLEY BUSINESS CONNECT SUMMER 2018 KEIGHLEY BUSINESS CONNECT SUMMER 2018 3 contents keighley business

connectThe Keighley Business Club Magazine from the chairman

PUBLISHER Keighley BID

EDITORIAL Welcome to Business Connect Editor: Tim Hoggarth Phone: 01535 618085 [email protected]

ello and welcome to our third edition of DESIGN Keighley Connect. Inside this magazine, CWJ Media you’ll find a wide range of content, from PHOTOGRAPHY H Ian Dixon local business news to advice and tips from Our Business Club has gone from strength Bob Smith Chris Jones businesses and our usual directory at the back. to strength with regular events being held, and 2017 was a really busy year for the BID, we’ve brought in big names from the financial PRINT Cougar Print with monthly events and our bi-annual sector as well as the government, to help GENERAL ENQUIRIES Independents’ Campaign, that highlights the answer questions on business banking, the Postal Address wealth of small and unique, independent economy and any local projects coming up. 68B North Street 06 Keighley BD21 3RY 04 businesses, right here in the centre of Keighley. To find out more about the BID and what it does, please visit: www.discoverkeighley.co.uk Phone: 01535 618085 featured [email protected] 10 discoverkeighley.co.uk Awards preview Graham Benn ABOUT KEIGHLEY BID 04 The Keighley BID (Business 06 Social media tips Chairman, Keighley BID Improvement District) is an organisation set up to manage 09 Apprenticeship advice the funding and projects contained within the Keighley 10 The product developers BID Business Plan 2015 – 2020. 12 KWVR celebrations One of the major components of this plan is ‘Backing Business’, 15 Bus fleet launch and with this aim we founded the Keighley Business Club in 2016 to support professional from the BID team service industries in the town and provide networking opportunities with companies t doesn’t seem like two minutes since our last across the region. edition of Keighley Connect but so much has Ihappened in that space of time. We’ve held our monthly events, including the Christmas lights switch on by Coronation Street star, Antony Cotton. We’ve helped save our BID members over £54,000 through our business 15 savings scheme. We’ve also held a number of business club events, bringing in the likes of MP The Keighley Bid Team (left to right): Tim Hoggarth, Paul Howard John Grogan and Bank of England Agent, Will and Phil Walker regular Holman to give talks on the economy and local As we work to bring ever greater value for government projects. money to our members we are very pleased Chairman’s Statement 03 We are now well into the third year of delivery to bring you this third edition of our Business COPYRIGHT Business News 04 of the plan that all Keighley town centre Connect Magazine highlighting some of the All material appearing in Business Connect Magazine Business Advice Column 16 businesses voted for in late 2015. In that time splendid businesses we have in Keighley. is copyright unless otherwise Business Directory stated or it may rest with the 17 we have seen new Christmas lighting, a whole Once again I would like to thank our board of provider of the supplied material. host of events, new signage, much increased management and team at the Keighley BID Business Connect Magazine takes all care to ensure marketing and promotion and of course a office for all their hard work as well as the information is correct at time of printing, but the publisher number of networking events and activities contributors to this edition. accepts no responsibility or aimed at the office and professional sector in Paul Howard liability for the accuracy of any information contained in 12 Keighley town centre. BID Manager the text. 4 KEIGHLEY BUSINESS CONNECT SUMMER 2018 KEIGHLEY BUSINESS CONNECT SUMMER 2018 5

connections Keighley & Airedale Direct Approach for noticeboard Business Awards 2018 New Keighley BID noticeboard

South Pennines he Keighley & Airedale Business Members DM Print Regular Meet TAwards are again set to take place LEADER Grants at Victoria Hall, Keighley with this year’s Ups for Nextgen event on Friday 29th June 2018. Business Group The annual awards were created to showcase the success and achievements made by businesses in Keighley and District. This year’s event is again being sponsored by the Keighley Business Club, backed by Keighley BID. Categories of awards include: New Business of the Year; SME Business of the Year; Independent Retailer of it has not been easy choosing winners the Year; Manufacturer/Engineering with such fantastic businesses up and Business of the Year; Financial/Legal down the Aire Valley entering. Keighley BID is helping to support Services Business of the Year; Business the next generation of Keighley Person of the Year; and Business of the The awards ceremony is a well attended business people with the launch of The South Pennines LEADER Year Award. black-tie event. If you would like to find out the Keighley Young Professionals programme offers grants to small The judging for the 2018 awards has more please visit Networking Group – the brainchild and medium sized rural businesses, now taken place and the organisers say www.keighleybusinessawards.co.uk of three business people from Stirk covering a wide area that includes DM Print Directors Vanessa Kemp, Tony Kemp, Joanne Wade, Trevor Speight and Noelienne McColgan. Lambert Chartered Accountants Keighley, and (see and AWB Charlesworth Solicitors. inset map above). From an inaugural event held at As a delivery mechanism New Shop a Sign of the Times M Print recently joined Keighley platform, Hello Market, for clients to the Lord Rodney in early December, for funding from the Rural BID as a voluntary member and produce professional, personalised, this group of professionals Development Programme another Shopify ecommerce website for Dsay it just makes sense for the mailing campaigns that are the printed are taking forward their plans for England (RDPE), LEADER a local business, The Original Metal Sign town to work together – the wrong side and posted. for regular social and formal promotes integrated “bottom up”, Company. The firm was established 30 of the bypass or not! Described in simple terms as networking with two events community-led delivery as part of years ago and design and produce an DM Print is a successful business that “Moonpig.com for businesses” the already under their belt and many the RDPE funding. extensive range of wall art and unique has been based in Keighley since 1978. company say it is ideal for small, more in the planning stages. The acronym ‘LEADER’ derives gifts that are designed and hand- Operating from a purpose-built facility medium or large businesses over a wide Keighley Young Professionals from the French words ‘Liaison finished on-site in Keighley. with over 50 valued staff members, the range of different sectors. For example, club is open to all professionals Entre Actions de Développement de Robin Milsted, Managing Director of company has direct mail knowledge estate agents, automotive, and leisure aged 18 to 35 from Keighley and l’Économique Rurale’, which means The Original Metal Sign Company says: that spans over many years. industries for example are using Hello the Aire Valley. Members are ‘Links between the rural economy “Selecting an agency that blended the As the company has grown and Market with great success. With new invited to join forces and push for a and development actions’. creativity and ecommerce skills we developed over time they have become data cleansing and mail sort features, strong future for the local business Nicola Hardeman and Robin Milsted of The Original LEADER provide grants for Metal Sign Company with Tom Gatenby (centre) of needed was no small task. established experts in personalised the platform is unique in the UK Market community. projects which create jobs and Squashed Pixel “Appointing Squashed Pixel not only direct mail print, with both litho and – and it is Yorkshire born and bred! economic growth in farming, fulfilled this criteria, it also gave us the digital printers carrying out an array of For more details please contact: forestry and rural services, tourism ocal web design agency Squashed opportunity to support local business. specialised tasks. DM Print is offering Keighley BID members Christopher Cooper at: and cultural and heritage activities. LPixel has helped over 600 businesses The added bonus for us is that the Core to the company’s philosophy is a 2-hour free workshop to discover how [email protected] The organistaion is accepting sell more online and in-store. The team at Squashed Pixel are on hand to the belief that well designed, cleverly direct marketing really delivers results. Charlotte Gooch at: new applications for funding until Shopify ecommerce platform experts offer face-to-face training and support targeted, and personalised direct-mail This will include a hands-on demo of Hello [email protected] 20th August 2018. develop client-specific web and digital whenever we need it.” items significantly increase interest and Market. Please contact Dale Brett on Richard Stratton at: marketing solutions that enable response. As an extension of that idea 01535 683443. www.doingmore.co.uk [email protected] For more information visit customers to grow their business. www.squashedpixel.co.uk DM Print has created and developed or for more information on the workshops You can follow the group on Twitter: www.southpenninesleader.co.uk The company recently launched originalmetalsigns.co.uk a fully-featured direct mail online visit www.hellomarket.co.uk/Support @keighleyYPS 6 KEIGHLEY BUSINESS CONNECT SUMMER 2018 KEIGHLEY BUSINESS CONNECT SUMMER 2018 7

business focus Social Climbing... In the third of our series about digital media and business, we talk to three local organisations about how their social media channels are increasing sales and providing customers with a better level of service. Small’s Showroom Helen Avison of Small’s Showroom offers some social media tips for keeping your Personal Ice brand on message Joanne Smith-Travers, Owner at Personal Airedale Shopping WE USE Social Media to share our news, launch promotions Ice, explains how Facebook has helped and new product ranges with our followers. Many people revitalise their cake business Centre think that Small’s Showroom is just for stationery, so we try to use social media as a way to change peoples’ perceptions IN 2014 we were worried about the serious decline in footfall Steve Seymour, Airedale Shopping Centre about us. to our shop. In fact, sales of cake decorating items had declined Manager, discusses how they proactively We are called ‘Small’ after our founder Ted Small (not by 40% with the growth of the internet. because we are Small) and we sell much more than just Initially we tried an online shop but could not allocate use social media to keep customers engaged stationery – cards, gifts, luggage, handbags, candles the resources to organise and keep on top of it. The stock WE REGARD social media as an essential tool for maximising and more! So, we use it to raise brand awareness and to investment, time investment and man-management required our marketing strategy. Facebook and Twitter are key encourage visits to our large showroom on North St. was just not possible with the resources available. elements in providing our shoppers with instant access to an We use Twitter, Facebook, YouTube, Tumblr, Instagram, Looking at the business we quickly realised that cake enhanced retail experience. Linked In. Instagram is great for us and we follow many of production was our core business, with wedding cakes the Over the course of the last year, posts on our combined our suppliers – many of them share and comment on our necessary route to survival. In our experience wedding fairs are social media pages have achieved more than 1,150 elements pictures of displays, which is a great endorsement. a waste of time and normal advertising is outdated and dying. of engagement, as well as reaching more than 71,500 people I think it’s best if one person in the business looks after So, we looked at social media and initially opened a “Twitter” through posts and tweets. all marketing communications – customers get used to one account – we’re still not sure what it achieves for our business. “Our Our accounts are constantly updated with fresh and tone of voice and it is much more consistent. I try to use a Facebook was our route to success and once we opened a message appealing content keeping the local community in the loop ‘brand’ tone of voice rather than my own personal one. business account it became the major driver of our business. about our calendar of exciting events, hottest offers and latest I tend to mix between brand messages and promotional It’s 24/7 not 9 to 5, with most of our orders at night and is simple: competitions, as well as assisting our retailers in publicising messages. Brand messages are the ones that make in particular at the weekend. We have our iPads active at all embrace their own promotions, products and key seasonal items. people feel good about you as a brand We use promotional times as a speedy response is vital and we try and respond This has helped to develop customer relationships, reach an messages to increase sales and footfall. I also think it’s in 20 minutes. One Saturday night we spent three hours on social media extended audience and increase social following very quickly. really important to care about what you do. Everyone here Facebook and confirmed over £1500 of wedding cake sales. or get left Our customer service also plays an important role in has a passion for what we do, and we genuinely care about Customers even contact us at 3am. If we wake up, we behind.” maintaining high standards. This is where social media our customers and the community. respond. Recently we missed answering immediately. An hour shines as a proactive approach to monitoring and receiving We are a seasonal business and I know what I am going to later, when we did answer, the sale had been lost. our visitors’ feedback, as well as allowing people to voice focus on and tailor products and promotions seasonally, so We advertise on Facebook frequently but only spend £10 a any enquiries or suggestions they may have. Its convenience there is always something relevant to post about. With both week and always get enquires, and usually one or two orders enables our team to respond immediately, and in turn build commercial and retail customers, I tend to stick to more for cakes. Our growth over the last three years has gone further trust with users. business messages on Twitter and share our card and gift from 25 wedding cakes a year to 75 booked so far for 2018; These platforms are integral to our ongoing communication posts on Facebook. with a further 20 confirmed for 2019. Our message is simple: and ultimately ensures that the centre’s overall shopper My one top tip - Always be positive, thoughtful and don’t embrace social media or get left behind. offering is a positive one. forget to say thank you to your customers.

For more information and to view the company’s social media For more information and to view the organisation’s social media For more information and to view the company’s social media channels visit www.personalicecakes.co.uk channels visit www.airedaleshoppingcentre.co.uk channels visit www.smallofficesupplies.co.uk 8 KEIGHLEY BUSINESS CONNECT SUMMER 2018 KEIGHLEY BUSINESS CONNECT SUMMER 2018 9

funding keighley college apprenticeships

Connect talked to Joanne Stork, Sky’s the Limit for Business Growth Courses Geared Apprenticeship Team Leader at Keighley College, about working with New Digital Funding Towards Training closely with businesses to nurture a Local Workforce and develop local talent.

Tell us about your role as What’s the process for taking Q>Apprenticeship Team Leader? Q>on apprentices at the college?

My role involves helping businesses For an apprentice to start at Keighley identify apprenticeship roles within their College, the most common routes organisation. It’s also about assisting in would be: the recruitment of apprentices, screening The candidate has been offered a applicants to check suitability, and job as an apprentice. We will check the monitoring apprentices progress and candidate’s qualifications to assess their their journey through the apprenticeship. suitability for an apprenticeship, and liaise with the business to check health It seems more young people and safety and set up a contract with Q>are choosing an Earn and Learn them detailing the costs and training we career path through apprenticeships. will provide; Are you finding this to be true? The candidate applies for one of our advertised vacancies and is interviewed In the Keighley area, this is certainly the Helping to shape young people’s futures: Keighley by the employer and appointed; Faresh Maisuria (left), whose Blueberry Marketing business created jobs after being awarded a £10,000 Digital Growth Voucher, and Muz Mumtaz of Digital Enterprise. College Apprenticeship Team Leader Joanne Stork case. There has been a huge increase An employer contacts us with a in apprenticeship numbers, particularly potential vacancy and would like to The Digital Enterprise scheme is helping small businesses in the region in engineering skills where there is a recruit someone studying on one of our develop through funding to make improvements in their digital technology. shortage of skilled employees. Do you have any advice full-time courses; The changes to funding apprentices Q>for businesses taking on The candidate has undertaken some usinesses in Keighley and across competitive edge but which smaller firms applications is due to close next month have not deterred employers from taking apprentices? work experience in a business and the the whole Leeds Region themselves may struggle to afford.” but high demand could see the current on apprentices. In fact, it has had the employer identifies potential and offers Bare being urged to apply for He added: “The scheme is proving phase of the scheme closing early. The opposite effect. Identify the role and have a clear job them a post. new funding aimed at helping small very popular and businesses in Keighley next phase of will open in early autumn description with salary and progression firms to grow by upgrading their digital should take the first step of checking Also up for grabs via the Digital Do the range of apprenticeships opportunities. Most people wanting Do you have a business technology. their eligibility on our website as soon Enterprise programme are Connectivity Q>offered reflect a local business to do an apprenticeship like to see Q>outreach programme and what Digital Enterprise, a programme backed as possible: once the funding has gone it Vouchers, which provide a £1,000 requirement? where it could lead in terms of higher does that entail? by the UK government and Europe, has really has gone.” one-off payment towards upgrading a qualifications and increased salaries. vouchers of up to £10,000 on offer Currently available through Digital business broadband connection and can Yes, as I said, we’re assisting local Talk to the apprenticeship team who The college has a Head of Business for small businesses in the Leeds City Enterprise are Digital Growth Vouchers, be used for the entire costs of a project. employers with their skills gap and can advise on which apprenticeship Engagement who works closely Region. The vouchers can be used to part which provide funding of between £2,000 Businesses can also take advantage of therefore helping to future-proof their course would be suitable for the role. We with the local business community or fully fund the costs of new IT hardware and £10,000 towards new IT hardware the Digital Knowledge Exchange Service, organisations. The apprenticeship team can also offer advice on funding as the including Keighley BID, the Chamber and software as well as VoIP telephone and software, or to upgrade broadband which provides businesses with access at Keighley have and continue to work new funding changes can be difficult to and The Keighley Business Awards. Our systems and high-speed internet. connectivity. to expertise and advice, including digital closely with local employers to develop navigate for an employer new to taking partnership links benefit both the college Muz Mumtaz, programme manager at Digital Growth Vouchers are aimed at audits, workshops, conferences and one- new apprenticeship provision to meet on an apprentice. and the business community. Digital Enterprise, said: “Digital Enterprise firms employing between two and 250 to-one mentoring. the specific needs of local businesses. Although the employer will have to put has already helped hundreds of small people, with a turnover of no more than This has resulted in the breadth of our the time in to support and mentor the For more information about businesses across the region to achieve £43m and can be used to fund at least To find out more about the Digital Enterprise provision widening including developing apprentice it is a great way to develop Keighley College Apprenticeships visit: transformational growth by enabling 50 percent of the cost of new technology. programme and whether your business is apprenticeship provision in Airedale home-grown talent and train the keighleycollege.ac.uk, or email: them to invest in the kinds of technology Interested businesses are urged to apply eligible for digital technology funding go to Foundation Trust in Health and Social apprentice in the specific skills required [email protected] that are essential to maintaining a as soon as possible; the window for www.digitalenterprise.co.uk Care, Team Leading and Textiles. within your business. Tel: 01535 685 035

10 KEIGHLEY BUSINESS CONNECT SUMMER 2018 KEIGHLEY BUSINESS CONNECT SUMMER 2018 11

the interview Both Mick and Ronis are alumni Ronis says that potential clients of Coventry University’s renowned often have to be walked through the The Blueprint Keighley-based Blueprint Industrial Product Design course, processes: “We dramatically reduce the though studied many years apart. Mick risk of failure for our clients by helping Portfolio Product Design talk to Master set up Blueprint in 1989 after working them understand the whole product Business Connect about for leading product design agencies design and development process.” in London and the North of England. As an example, he shows me one the key steps in taking a The business was originally located in of the numerous products they’ve new product to market. before moving to Dean Clough designed. It’s a beer font clamp now Planners Mill in Halifax. in use across the UK for dispensing During that time Mick bought a house Coors Light beer. Ronis explains they in and says the decision to were approached to redesign the metal move to premises in Keighley was mounting that was prone to break and based on seeing the Old Market expensive to replace: “We addressed Arms pub up for sale: “I would do the it in a number of ways, investigating The BlackTrack Crash Data Recorder for cars has shopping at Morrisons and over a few a range of options before proposing a a unique enclosure design that was cheap to years I kept looking at the old pub solution with added benefits.” manufacture and easy to assemble while being building. Eventually, I called the agent, The resulting injection-moulded able to withstand a high-speed collision. but the asking price was too high. A clamp is cheaper to produce, stronger couple of years later I enquired again and a lot easier to change if required. and got it for a price I felt was suitable.” “We had them made for half the price of the original,” says Ronis. “They are structurally stronger and easier to ‘‘We’re really keen on install, saving the company £500 every the business model; time they need to change one.” Blueprint managed the production of how does the product the clamp from start to finish, providing complete units direct to the client. It’s The In-Home Display (IHD) Smart Meter is an make a profit; how award-winning product, now widely distributed, a good example of their approach to that allows householders direct access to their well does it represent projects, the combination of creativity energy usage (and actual costs). and practicality informing each stage. the business.” Much of Blueprint’s work is highly specialised, with a range of products I ask about working in Keighley and in the medical and scientific sectors. Mick says with a wry smile: “You can’t Work has included an injection delivery Blueprint Managing Director Mick Karol holding the injection-moulded beer font clamp designed and manufactured for Coors. make money designing in Yorkshire.” system, a medical emergency kit, He says it’s partly about the perception an infection control system and a that London agencies are superior, medical dressings range for a leading “THIS PRODUCT has changed the world,” many designers sitting in front of the although then clarifies this by saying pharmaceutical brand. says Mick Karol, taking his iphone from screen producing beautiful but totally that Blueprint has customers all over Mick talks about one of his early ‘‘It looks gorgeous, The Verus D Bank Note Scanner, developed for its case. The Managing Director of impractical designs.” the country and recently started working medical projects, a hand-sanitizer Innovia Systems, was awarded an Honourable Blueprint is using the iphone as a way of works brilliantly and He is joined at the table by Ronis with a Keighley-based company. dispenser that is still in wide use across Mention in the 2015 Red Dot Awards. explaining that the Blueprint approach reflects the ideas and Perdios, the company’s Product Design “We’ve had to find ways of adding the NHS. He says that understanding isn’t just about creating aesthetically Director, who takes up the theme: value for customers. We add that the potential for a new product is key: pleasing designs: “It looks gorgeous, but ethos of the creators” “Product Design courses have become value by project managing the process, “What’s the feasibility, how will it look, it also works brilliantly and reflects the very popular at universities, but it’s sad from initial research through concepts, what are the engineering and tooling ideas and ethos of the creators at Apple design. He says they are fundamentally to say that a lot of them don’t teach prototyping and production. We’re really requirements, it is cost-effective, how and their brand.” industrial designers who approach students properly. Students need to be keen on the business model; how does will it be taken to market?” We’re sat at the conference table in projects holistically – in the first place taught how it all comes together. Being the product make a profit; how does it “It’s ultimately about asking a hell of the refurbished Old Market Arms Pub, gaining an understanding of the market able to design a product needs to be represent the business.” a lot of questions.” now home to the team at Blueprint. feasibility of a project. balanced with an understanding of the “Most inventors don’t get their ideas Mick spends the first few minutes of “People spend a fortune developing manufacturing process. People confuse made. It’s vital to first understand the For more information about An enclosure developed for the ENER-G Switch2 the interview explaining the difference projects that are not feasible to make,” 3-D printing with something you can marketplace for a product and what it Blueprint’s work visit G6 prepay unit, which won the Most Innovative New Product award at the Housing Innovation between industrial design and product explains Mick. “And there are far too mass produce on a machine.” will cost to produce.” www.blueprintproductdesign.com Awards 2013. 12 KEIGHLEY BUSINESS CONNECT SUMMER 2018 KEIGHLEY BUSINESS CONNECT SUMMER 2018 13

heritage “The KWVR is once again offering a one-off experience, welcoming 50 Years at Full Steam a true icon of steam, Royal Scot, to the railway.” The Keighley & THE 50TH ANNIVERSARY is an event that both the public Both locomotives have been out of traffic for some time FRIDAY 29TH JUNE and enthusiasts will not want to miss. Eight days of and 30072 has now left the Railway. 41241, known as the Railway is celebrating its A big day celebrating 50 years of volunteer effort to celebration are set to be the most spectacular Gala the Ivatt tank, however, is an icon of the Railway and has been deliver the Keighley & Worth Valley Railway you see today. 50th Anniversary in June Railway has organised since the opening day in June 1968. the subject of an appeal to return it to steam in time to Full details are still being finalised, but expect a re-run A recreation of the ‘Re-opening Special’ takes place on haul the celebration 50th Anniversary Re-Opening Special with a week-long celebration of the original re-opening special with Ivatt 2-6-2T no. Friday 29th June, with one of the original re-opening day on the 29th June. Sunday 24th June has been chosen as 41241 at its head. showcasing its journey locomotives at its head, Ivatt 2-6-2T 41241 resplendent in the day that will officially launch 41241 back into traffic, in LMS Maroon livery, just as it carried in 1968. preparation for the 29th. SATURDAY 30TH JUNE from humble beginnings to SUNDAY 24TH JUNE MONDAY 25TH – WEDNESDAY 27TH JUNE The Railway has never just been about steam the nationally recognised locomotives. In the late 1950s, before the Railway was In 1968 the Re-Opening Special was hauled by two The KWVR is once again offering a one-off experience, organisation it is today. closed, class 108 Diesel Multiple Units were often seen ex-British Railway tank locomotives and because of the welcoming a true icon of steam, Royal Scot, to the railway on the line. This day will feature both steam and diesel continued existence of steam locomotives on the national between Monday 25th June and Wednesday 27th June. trains with the Railway proudly hosting many ex shunting network, the KWVR was not permitted to run steam Royal Scot will be hauling passenger trains between locomotives, as well as prototype D0226 and class 20, locomotives in their British Railways livery. Keighley and each day. This is a chance to 25 and 37 diesels alongside our impressive collection In response to this, the 2 locomotives, BR numbered ride behind Royal Scot, which will haul the carriages of steam locomotives. There should be something for 41241 and 30072, were turned out in 2 striking colour from Keighley to Oxenhope. One of the resident steam everyone with late evening running and an early start. schemes. 41241 was painted in LMS crimson lake, locomotives will take the train, with Royal Scot on the numbered 41241 with the KWVR crest on its side tanks, rear, from Oxenhope to Keighley. The heritage Pullman SUNDAY 1ST JULY whereas 30072, being of USA build, was painted in carriages will also be running with traditional cream teas Just as day turns to night, steam on BR made rapid switch pseudo-American style as no. 72. being served. Booking in advance is essential. to diesel power. The KWVR was one of the first Heritage THURSDAY 28TH JUNE Railways to host a ‘Modern Traction’ Event – which then became ‘Diesel Galas’. Throughout its early life the KWVR relied heavily on In 1988 the first ever event featured class 55 Deltics smaller tank engines. With shorter trains than those and Hydraulic locomotives, in the shape of a class 35 in operation today, these engines, whilst not entirely Hymek and 52 Western. The plan is to recreate some of suitable to operating a 5-mile passenger railway, were the those type of locomotives that ran in 1988. mainstay of the Railway. This day is dedicated to the small Final details of the event are still being arranged and engines that kept the railway going in those early days. will be announced as events for each day are confirmed. There will be visiting tank engines from other railways Keep a lookout on the KWVR website and social media as well as the smaller locomotives from the KWVR fleet. feeds for further announcements. Full details will be published nearer the time. For more information visit www.kwvr.co.uk

Return to Steam: British Railways (ex-LMS) Stanier Royal Scot class no. 46100 ‘Royal Scot’. Built in 1927, Royal Scot was the flagship locomotive of the London Midland and Scottish Railway Company. Img credit©: Ian Dixon Img credit©: 14 KEIGHLEY BUSINESS CONNECT SUMMER 2018 KEIGHLEY BUSINESS CONNECT SUMMER 2018 15 sector focus transport The Commercial Property Market The Making of a Modern Fleet

READY FOR THE JET SET: (left to right) Graham Chartered Surveyor Ian Mitchell, former Keighley Town Mayor and transport activist; Neale Wallace, Head of Hayfield of property Transport Operations at West Yorkshire Combined Authority; Alex Hornby, CEO Transdev consultants Hayfield Blazefield, Councillor Mohammed Nazam, Keighley Town Mayor; Phil Walker, Support Robinson answers our Officer, Keighley BID; and Councillor Michael Westerman, Keighley Town Council celebrate questions about the the launch of The Keighley Bus Company’s new commercial property Keighley Jets buses at Victoria Hall market in Keighley

What is the current overview Q>of the commercial market? With regard to the industrial and commercial market in Keighley, and throughout the country, it is the strongest and most occupied we’ve seen it in 23 years. This is mostly down to the strong workforce. Property value and rents are also always going up. Hayfield Robinson Lettings and Management is located on North That’s a good thing in terms of helping Street in the town centre to keep the market going, and there’s a he Keighley Bus Company is proud improvements, with the newest buses Airedale Centre and others to deliver big demand for industrial space. What incentives exist for What was behind your Tto be the town’s main bus operator, now featuring a range of creature a compelling offer for the good folks Retail is quite different, it’s ever- Q>businesses thinking of moving Q>thinking of expanding into and prides itself on its local roots, comforts which are specified as of Keighley. changing and with more and more to Keighley? residential lettings and sales. employing local people at its base just standard for all of new vehicles. The They say the objective is to create of the big retailers moving their I understand from a lot of my existing I was originally a director at Dacre & around the corner from the bus station vast majority of buses (new and old) buses that people want to be seen on, businesses online, the need for retail customers it is a good local workforce. Hartley doing commercial lettings and in Keighley town centre. now feature free WiFi, with the latest with more and better buses than ever space is lacking. It’s a cost-effective way of running a sales. Justin and I then left to start Over the last couple of years, the vehicles also featuring USB power at before, running late into the evening, at Office space seems to be moving business when your employees are Hayfield Robinson. We primarily dealt company has invested significantly in every seat, wireless charging pads and weekends and on bank holidays too. further out of town and is less in all local. in commercial and industrial, but had the town’s bus network - almost all mini tables, plus onboard audio and demand. These town centre buildings Schemes such as the LEP helping the odd client mention housing - we’d routes in Keighley are now running with visual announcements - one of the most For more information about bus are then being turned in to residential with training, grants and cost savings usually refer them to a competitor. brand new buses. Since 2016, they requested features, which they say has timetables and to purchase tickets visit accommodation. resources certainly act as an incentive. In 2009, the world changed a bit have replaced the buses on the network had great feedback from customers. www.keighleybus.co.uk or download the The business rate relief scheme, which so we decided to do something a of routes around town with brand new They have also made planning app from the App Store and Google Play What attracts businesses to is national, is also a great help. Keighley little different. We decided to branch vehicles, and rebranded with a smart journeys and buying tickets easier Q>the Keighley area? BID helps to bring businesses into the into residential lettings and property new identity - Keighley Jets. than ever. The new app, Transdev Go, That’s quite a hard question to answer. town centre with the available help and management. Not a lot of people knew They have also invested in new buses features live departures from every stop, Most of the local businesses are simply advice on offer. we’d moved into this new area of for Dalesway (Keighley to Skipton), a powerful journey planner, and the full expanding, rather than new businesses lettings so we decided to get a shop on Aireline (Keighley to Leeds) and range of day and season tickets available moving into the area. Keighley suffers What does the retail market the high street, to reinforce the fact that refurbished 20 buses for theSHUTTLE to buy right within the app. Contactless from poor transport links which makes Q>in the town look like, and how we did residential lettings, and we’ve (Keighley – Bradford) and Brontebus payments are also coming to all of the it difficult to attract new businesses. best can businesses establish a base been doing it successfully for over nine (Keighley – Haworth and Hebden buses in Spring 2018. One of the main reasons businesses in Keighley? years and currently look after over 500 Bridge), and plenty more besides. And The company are keen to point out choose to move into Keighley is due The retail world is rapidly changing houses locally. that’s not all - there’s even more new that they couldn’t do this alone and are to the lower rents and rates. Places and companies need to move with buses on the way for the expanding proud to work in close partnership with like Skipton have higher rents and the times to keep on top. We have For more information about Hayfield town network during 2018. the town council and Keighley BID, the rates which would put some smaller a lot of retailers, most of whom are Robinson’s commercial and residential If you’ve used the bus recently, West Yorkshire Combined Authority businesses off. independent. services visit www.hayfieldrobinson.co.uk you’ll have noticed a whole host of (METRO), as well as with friends at the 16 KEIGHLEY BUSINESS CONNECT SUMMER 2018 KEIGHLEY BUSINESS CONNECT SUMMER 2018 17 member advice In each issue of Business business directory Connect we ask a local How to Avoid Cash finance or legal professional ACCIDENT MANAGEMENT for business advice that our Premier Accident Flow Headaches members may find useful. Management UK Shan House 80-86 North Street Cavendish Business Centre Corporate & Commercial Keighley BD21 3AF 11-17 Cavendish Street Credit Solutions, also known 01535 663036 Keighley BD21 3RB 01535 683163 as Corp and Comm to its ACCOUNTANCY clients, is a Keighley-based New Devonshire House APR Accountancy Services Includes Powerhouse Cloud, Powerhouse business that specialises in Shan House Santander Media, Powerhouse Prime Energy Ltd credit control and preventing 80-86 North Street 2 Bow Street Devonshire Street late payment and cash Keighley BD21 3AF Keighley BD21 3NN Keighley BD21 2AU 01535 665400 0800 068 7010 flow issues. Temple Chambers M W Denton Skipton Building Society Includes Snape Munroe, Eagle 29 Devonshire Street 64 Cavendish Street Safety Associates, Corporate and CORP AND COMM offer business Keighley BD21 2AU Keighley BD21 1RL Commercial Credit Solutions, Go Graphic owners an alternative solution to 01535 690190 01535 605517 Design, Hayfield Robinson Property chasing outstanding invoices and Consultants wasting time that could be used Stirk Lambert & Co Tsb Russell Street more productively. The service also Russell Chambers, 61 a North Street 74 Towngate Keighley BD21 2JT The friendly team at Corp and Comm are based in Temple Chambers on Russell Street, Keighley Keighley BD21 3DS helps clients avoid the awkwardness Keighley BD21 3QE 01535 662686 01535 534999 BUSINESS SUPPORT of pursuing valued customers for Credit Control – Prevention independence and, if required, legal payment. Yorkshire Bank Clients raise invoices for products and services. BANKING Airedale Partnership The team combine expert credit 73 North Street services provided. Corp and Comm The Corp and Comm message is 68b North Street control skills with a friendly and simple: “We free up our client’s time, Barclays Bank Keighley BD21 3SD Keighley BD21 3RY ensure they are paid the correct amount 0800 456 1247 approachable style to deliver an facilitate effective cash flow and 77 North Street 01535 618095 on time and in a professional and Keighley BD21 3SA effective and bespoke solution. prevent bad debt. Allowing our clients to tailored manner. 0345 734 5345 Yorkshire Building Society Another key service is debt recovery, focus on growing their business.” 24 Low Street CHARTERED SURVEYORS Debt Recovery - Cure helping clients to maximise their Halifax Keighley BD21 3PN Hayfield Robinson possibilities of payment, while providing If credit control has been unsuccessful For further information visit 32-34 Low Street 01535 251783 Temple Chambers an escape from the drain of chasing it becomes necessary to chase the bad www.corpandcomm.com or Keighley BD21 3PT Russell Street debts personally. debt. Corp and Comm provide expertise, 01535 300171 BUSINESS CENTRES call 01535 654 594. Keighley BD21 2JT 01535 600097 IF YOU WOULD LIKE TO CONTRIBUTE TO OUR ADVICE COLUMN, PLEASE CONTACT [email protected] Hsbc Aire Valley Business Centre 36 North Street Includes Phoenix Service Solutions, 2nd Keighley BD21 3SF Nature Cleaning and Support, Abisenna 03456 040 626 Medical Ltd, Allied Healthcare Group, Lloyds Bank AMR Office Solutions, Auker Rhodes Bob Smith Photography Chartered Accountants, BC Sunderland 54 North Street Professional photographer Bob Smith Driver, Brosnans Chartered Accountants, Keighley BD21 3SJ has 35 years’ experience, including Clapham and Woolley Ltd, International 0345 300 0000 three decades at the Keighley News. Lift Equipment Ltd, McDowell Intelligent He now works as a freelancer, NatWest Bank Logistics, Novo 45 Ltd (Airedale Yarns), offering commercial photography to 63 North Street SPS Envirowall Ltd, SYK Recruitment, The Green Deal Factory Ltd, UK Roger Mitchell businesses, from product, building and Keighley BD21 3AA Ltd, Valley Group, Ward Plane Ltd, D’vine staff shots to public relations, location 03457 888 444 Catering, LF Europe, L-I Care, Medical shooting and events. Nationwide Building Society Equipment Technical Services, Pay Weekly 25 Low Street Limited, Systems People Ltd For more information about Bob’s services Keighley BD21 3PP Aire Valley Business Centre, Lawkholme Lane Events covered include Keighley Business Awards, Clients include local authorities, national and visit www.bobsmith.photo Outdoor Trade Show and Remembrance Day independent companies, schools and health trusts 0800 5540841 Keighley BD21 3BB 18 KEIGHLEY BUSINESS CONNECT SUMMER 2018 KEIGHLEY BUSINESS CONNECT SUMMER 2018 19

business directory Small Office Supplies STRUCTURAL ENGINEERS Airedale Buildings, Modern Equipment CREDIT CONTROL/DEBT RECOVERY METAL FINISHERS North Street Makin Dixon Solicitors Keighley BD21 3AA & Foundry Engineering Corporate & Commercial 100 Cavendish Street M A J (Highspec) 01535 667936 1 Dalton Lane Keighley BD21 3DE 1 Scott Street Keighley BD21 4HW Credit Solutions Ltd 01535 605040 Keighley BD21 2JJ PLUMBING WHOLESALERS 01535 605501 Temple Chambers Mohammed Hussain 01535 606524 Russell St James Hargreaves TOOL HIRE Keighley BD21 3JT Solicitors MOTORS Unit 1b Gresley Road 01535 654594 13 Henry Street Keighley BD21 5JG Banson Tool Hire Keighley BD21 3DR Colin Appleyard Nissan 01535 610050 5 Worth Way ELECTRICAL WHOLESALERS 01535 692999 Coney Lane Keighley BD21 5AJ Keighley BD21 5JE Plumb Centre 01535 210700 Richard Electrical The Taylor Partnership 01535 691330 Unit B1 Gresley Road Unit 2 Gresley Road 15-17 Devonshire Street Keighley BD21 5JG TRAINING Keighley BD21 5JG Keighley BD21 2BH Great Northern Cars 01535 604066 01535 665311 01535 667605 Great Northern Road Keighley College Richard Craven Plumbing Keighley BD21 5JH Keighley Campus Bradford Road FOOD WHOLESALERS 01535 690418 Centre Keighley BD21 4HQ Unit 1 Great Northern Road 01535 685000 Norman Hargreaves & Sons OFFICE SUPPLIES Keighley BD21 5JH Coney Lane 01535 654667 WEB DESIGN + MARKETING Keighley BD21 5JE Keighley Cartridges 01535 605575 22 Cavendish Street PRINTING Squashed Pixel Keighley BD21 3RG Hayfield Robinson Letting Unit 4a, Parkway House, INSURANCE 01535 692266 DM Print Ltd Keighley, BD21 5LD Digital House Agents 01535 517729 Coversure Insurance Services Royd Way 64-66 North Street 65 Low Street Keighley BD21 3LG Keighley BD21 3RY WIRE SOLUTIONS Keighley BD21 3QP 01535 608405 01535 980060 01535 448303 For further information Bethel Rhodes & Sons on Keighley Town DML Digital Whitegates Estate Agency Lawkholme Mills Alice Street LEGAL Centre businesses visit Airedale Buildings, Scott Street 2 North Street Keighley BD21 3JY Veritas Law discoverkeighley.co.uk Keighley BD21 2SP Keighley BD21 3SE 01535 602532 Abr Solicitors 01535 609691 01535 669588 42 Devonshire Street 23 Henry Street Keighley BD21 2AU WORKWEAR Keighley BD21 3DR Parkinsons Printers Wyl Estate Agents 01535 663332 0333 6009222 3 Chapel Lane 1 Russell Street Richard Speak & Company Keighley BD21 2JU Waddington Turner Keighley BD21 2AJ 3 Lawkholme Crescent AWB Charlesworth Solicitors 01535 611164 01535 690959 Keighley BD21 3NR 12 – 16 North Street Wall Solicitors Your Move 01535 603979 Keighley BD21 3SE 6-12 Devonshire Street PRODUCT DESIGN 01535 613678 Keighley BD21 2DG 6 North Street 01535 662644 Blueprint Product Design Keighley BD21 3SE Blackwells Solicitors 38 Market Street 01535 605733 19 Devonshire Street Williscroft + Co Solicitors Keighley BD21 5AD Keighley BD21 2BH Shan House 01535 613330 RECRUITMENT Got a Story 01535 600005 80-86 North Street Rotherwood Recruitment Keighley BD21 3AG PROPERTY you would like Gaines and Wilkinson 01535 600973 21 Cavendish Street Conveyancing Services Dacre, Son & Hartley Keighley BD21 3RB publishing? 01535 604508 80-86 North Street MEETING ROOM HIRE 75 North Street We want to hear from local Keighley BD21 3AG Keighley BD21 3RZ businesses with stories that you think Central Hall REFRIGERATION SERVICES 01535 610011 01535 605646 might be of interest to our readers. (Catering available) Howarth & Hollings Alice Street Day & Co Estate Agents Wave Refrigeration If you have a news, feature or advice 20 Devonshire Street Keighley 28 Cavendish Street 23 Cavendish St story, please let us know. Keighley BD21 2AU BD21 3JD Keighley BD21 3RG Keighley BD21 3RB Call: 01535 618085 01535 664411 01535 612500 01535 664609 01535 287032 email: [email protected] New Business Space a Vibrant Addition to the Town Centre

SITUATED IN THE CENTRE OF KEIGHLEY ON CAVENDISH STREET, THE NEW CAVENDISH BUSINESS CENTRE IS A VIBRANT AND MODERN SET OF SERVICED OFFICES WITH A TWIST ON HISTORY.

he entrance is warm and contemporary, not Tnecessarily what you or your clients would expect in Keighley but the local history is apparent, with each office suite named after a successful and famous habitant of the town. The suites are of different sizes, many benefitting from natural light through exceptionally large windows. The trendy communal area on the first floor is a great informal break-out space. Should a more formal meeting be required, CBC offers a boardroom and a fully equipped training room. Both of these are available to hire whether a tenant of CBC or a local business. The office suites are located on the first and second floors, and both have self-contained kitchens and toilet facilities. All office suites are accessed by a secure fob entry system with each suite having individual access. Cavendish Business Centre also offers business support, payroll services, and virtual office facilities.

11-17 Cavendish Street For further information or to have a look Keighley BD21 3RB round call 01535 683163 or email Tel: 01535 683163 [email protected]