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SKATEISI.ORG/PROFESSIONAL The Professional Journal for the Ice Sports Industry FALL 2018

REENERGIZE 2018 YOUR STAFF CONFERENCE & TIPS FOR TRADE SHOW GREAT ICE eview BACK CHAINING R FOR SUCCESS DON’T MISS A DAY OF BENEFITS

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ISI’s liability insurance benefits Your annual membership provides are the BEST in the industry — many more valuable benefits: • Reduced registration fees for offering more coverage at a lower • Right to use ISI Skating Program, price — plus, ISI policies continue to the original national learn-to-skate ISI professional and educational meet all other association requirements program to build and maintain your events and programs with coverage provided from July 1 coaching business • Excess accident insurance coverage • Free educational seminars through August 31 of the following • Right to register ISI tests for year. All current ISI Professional individual skaters • Judge and referee certification program memberships and liability insurance • ISI EDGE quarterly professional must be renewed by Sept. 1 to trade journal and Recreational Ice maintain coverage. Skating Online magazine

RENEWRENEW AT SKATEISI.SKATEISI.ORG/PROFESSIONALORG/PROFESSIONAL *ProfessionalPro fessional backbackgroundground check is included in membership ffee.ee. IN THIS ISSUE VOL. 21, NO. 1 Fall 2018

2018 Conference & Trade Show Review ICE SPORTS INDUSTRY 8 6000 Custer Rd., Bldg. 9 Plano, TX 75023 Phone: 972-735-8800 2018 ISI Annual Fax: 972-735-8815 12 Awards email: [email protected] website: skateisi.org PUBLISHER Ice Sports Industry EDITOR Eileen Viglione EDITORIAL ADVISORS Kim Hansen Liz Mangelsdorf ADVERTISING/ TRADE SHOW DIRECTOR Carol Jackson GRAPHIC DESIGNER Selma Filipovic CONTRIBUTORS Motivating How Back Chaining Can Jamie Baringer Robyn Bentley 24 Employees 28 Improve Performance Bill Dobbs Is as Easy as Lynn Loar Dave Loverock “Go Fish!” Shanley Pascal Mandy Whitacre

4 CrossCuts 24 Motivating Employees Is as Easy as “Go Fish!” 5 Leadership Message Bill Dobbs Jamie Baringer 26 Top 10 Tips for Great Ice 6 Notes from the Field Dave Loverock Shanley Pascal & Mandy Whitacre The ISI EDGE (USPS 017-078, ISSN 1522-4651) is published quarterly (Fall, Winter, Spring, Summer) by 28 How Back Chaining the Ice Sports Industry, 6000 Custer Road, Building 9, 7 ISI Flashback Can Improve Performance Plano, TX 75023. Periodicals postage paid at Plano, TX, Lynn Loar and at additional mailing offices. 8 2018 Conference & POSTMASTER NOTE: Send address changes to ISI EDGE, c/o The Ice Sports Industry, 6000 Custer Road, Trade Show Review 32 Judge Certifications Building 9, Plano, TX 75023. Printed in the U.S.A. Eileen Viglione Subscriptions available through membership only. 34 District Updates ©2017 by the Ice Sports Industry. Reproduction in 12 2018 ISI Annual Awards whole or in part is prohibited unless expressly au- 39 ISIA Education Foundation thorized in writing by publisher. All rights reserved. 16 2018 Conference & Trade Robyn Bentley-Graham Opinions expressed by contributors do not necessarily represent the views of the Ice Sports Industry, the pub- Show Photo Gallery lisher or the advertisers. Submissions of manuscripts, 40 Calendar materials, photographs, and artwork are made at mailer’s risk and must include self-addressed envelope 20 ISI University with sufficient postage for return. No responsibility will 42 SnapShot be assumed for unsolicited materials. ISI reserves the right to edit material submitted for content and space consideration. Cover photo by Eileen Viglione CrossCuts THE FACES OF ISI SANDEY CARLSEN Dedicated to providing leadership, education and services to the ice sports industry. NEW 2018 ISI HANDBOOK ON SALE If you’ve ever called the ISI Purchase the new 2018 ISI Hand- office for assistance with book, which includes the latest processing your member- ISI HEADQUARTERS rule revisions (effective Sept. 1) ship, competition paperwork or tests, or to have a ques- MANAGING DIRECTOR for all test sessions and compe- Liz Mangelsdorf titions. It also provides a wealth tion answered, chances are of information, standards and re- you’ve spoken to ISI Mem- CONTROLLER bership Coordinator Sandey Heather Loller sources for learning, teaching and Carlsen. SKATING PROGRAMS & NATIONAL judging the ISI Ice Skating Program. Cost is $25, plus EVENTS DIRECTOR shipping. Order at skateisi.org/handbook. She’s been with ISI for 5 ½ years and has a pas- Kim Hansen sion for ISI and the industry. She travels to all our ISI OPERATIONS DIRECTOR SPREAD THE ISI SPIRIT national competitions to oversee the ISI registration Jeff Anderson ORDER YOUR FLIP KIT TODAY! desk. Sandey is most notable for her bright smile, ADVERTISING/TRADE SHOW DIRECTOR youthful spirit, energetic personality and willing- Carol Jackson Skaters of all ages flip for Flip — ISI’s adorable, ness to go the extra mile to help our members. COMMUNICATIONS MANAGER/EDITOR entertaining mascot! Eileen Viglione “I love the folks I work with and enjoy watching our Share your ISI spirit with skaters when you use the skaters progress year after year,” she says. MEMBERSHIP COORDINATOR fun Flip products in the ISI Flip Kit as incentives or Sandey Carlsen rewards in your skating classes. MORE SANDEY MEMBERSHIP ASSISTANTS The Flip Kit is yours for our wholesale pricep of Jennifer Carlsen Early Years: Grew up in the Rio Grande Valley in Wendi Osterheldt $99 (plus shipping South Texas Shirley Rothrock and handling). Education: Bradford School of Business graduate; ACCOUNTING ASSISTANT It includes: some college Valerie Barrow • 24 luggage tags ADMINISTRATIVE ASSISTANT Previous Work Experience: Reeves Agency; ITIP, • Angela Tooley 24 lip balms City of Plano, Texas • 24 gloves Family Life: Married to her best friend, Jim, and Order today at skateisi.org/forms. Add-ons are avail- they have two adult children and four dogs able through the ISI office. Please call 972-735-8800. Favorite Places to Be: Home, Hooters, and visit- ISI OFFICERS ing family in South Texas President ...... Rob McBride REWARD YOUR SKATERS 1st Vice President ...... Janice Teodoro-Forbes WITH FLIP KEY CHAIN Song Title that Best Describes Her: “You Can’t 2nd Vice President ...... Lisa Fedick Always Get What You Want” Treasurer ...... Kevin McCormack The adorable Flip key chain makes a ter- Secretary ...... Margy Bennett rific skater gift or special, incentive prize Immediate Past President ...... Jim Hartnett ISI PROUD Member-at-Large ...... Gerry Lane for your skating school or club events. Member-at-Large ...... Scott McCoy Cost is $5 each when you order in bulk “ The Ice Sports Industry (ISI) has gone Member-at-Large ...... Jane Schaber (10 or more), plus shipping. To order, above and beyond in their efforts toward please visit skateisi.org/forms. inclusion, support and opportunity for their DIRECTORS skaters, including me. Confidence projected District 1 ...... Alane Swiderski to a Model United Nations committee of District 2 ...... Robyn Bentley Julie Goddard 90-plus delegates, fluidity in adjusting to new District 3 ...... Tiesha DiMaggio HOW SERVING ON THE ISI BOARD HAS schools, camaraderie easily formed with any District 4 ...... Christine Wilson Brinton BENEFITED HER CAREER: new face — all would cease to exist in my District 5 ...... Larry LaBorde “ I think it has made me more aware of District 6 ...... Julie Goddard what a difference I can make both on and life without the ISI program. Eight years of District 7 ...... Vacant off the ice from an individual standpoint competition has broken me down yet built me District 8 ...... Vicky Klinko-Osseland and given me the confidence to do so.” District 9 ...... Rachel Bruemmer back up, complete with the constant encour- District 10 ...... Jane Schaber aging smiles greeting my family and me when District 11 ...... Caroline Baker we enter each foreign rink for competition. District 12 ...... Debbie Lane District 13 ...... Vacant Caroline Baker I’ve learned grace. I’ve realized humility. I’ve District 14 ...... Paige Scott FIRST PAYING JOB: found strength. In everything I do, I carry District 15 ...... Randy Winship “ While in high school, I sold Avon so that I could the failsafe work ethic and creativity I’ve District 16 ...... Cindy Solberg earn money for ice skating. I had to have a job that acquired throughout the years with me.” District 18 ...... Glyn Jones allowed flexible hours so that I could travel.” Builders & Suppliers ...... Doug Peters Instructors ...... David Santee — Emily Magda, 2018 ISIA Education Commercial Facilities ...... Scott McCoy Foundation Scholarship recipient Public/Not-for-Profit Facilities ...... Ed Peduto Schools/Colleges/Universities .Jamie Baringer Glyn Jones PSA Representative ...... Gerry Lane WHERE HE GREW UP: Do you have industry news you’d like to share in ISIAsia Representative ...... Harry Janto Leo Nottingham, England CrossCuts? Please email submissions (with Cross- PPIRMC Representative ...... Ryan Shaffer MIRMA Representative ...... Judy Sniffen Cuts in the subject heading) to [email protected]. Education Foundation ...... Don Bartelson LEADERSHIP MESSAGE

Jamie Baringer ISIU Certified Arena Executive (CAE) Schools/Colleges/Universities Representative to the ISI Board of Directors

SEEK KNOWLEDGE AND UNDERSTANDING TO LEAD SUCCESSFULLY

Next to swimming pools, ice arenas are one of the most complex facilities EMPLOYEE LEADERSHIP to operate. Not only do they need to be flexible and attuned to the needs of READINESS LEVELS STYLES the community they service, but they also need to be managed by trained professionals to ensure their success. READINESS LEVEL 1 (R1) LEADERSHIP STYLE (S1) Low Competence “Tells” When I began working in the industry, I had only skated five times in my life. As a non-skater, I needed to learn about the ice sports industry. In 2005, I attended READINESS LEVEL 2 (R2) LEADERSHIP STYLE (S2) my first ISI conference, where I was able to network and attend seminars to begin Unable but Willing “Sells” learning about this multi-faceted industry as well as the ISI, the trade association that facilitates professional development and industry growth. READINESS LEVEL 3 (R3) LEADERSHIP STYLE (S3) Able but Insecure “Participates” Next, I began taking ISI University (ISIU) courses (formerly known as iAIM). The knowledge and skills I learned not only helped me become a better leader READINESS LEVEL 4 (R4) LEADERSHIP STYLE (S4) but also helped my staff grow professionally. Part of the responsibility of owners, High Competence Delegates & Observes operators and managers is to take what they learn from professional development courses and conferences and share it with their staffs. This practice improves the quantity and quality of the organization’s output, increases the chance of Once I assess the readiness levels of my employees, I adopt the organizational success, decreases risk within the organization and improves the corresponding leadership style, as suggested by Blanchard, Hersey and overall management of the organization. Johnson. Levels are as follows: What distinguishes a good leader or manager from a mediocre one? This is • Leadership Style (S1): Corresponds with a Readiness Level 1 employee and is an important question for anyone who is a manager, striving to become one or characterized by a leader that “tells” the employee what to do through one-way in search of a manager for their facility. Unfortunately, all too often someone is communication that focuses on tasks. recruited to become a manager in the sports industry without being given a good • Leadership Style (S2): Relates well to a Readiness Level 2 employee. The idea of what successful management in the sports industry entails. leader “sells” to the employee and provides direction on tasks, but there is an As a manager, it is essential to not only understand how your staff members opportunity for more dialogue. In addition to telling these employees what to learn but to also gauge the readiness level of employees. As assistant athletic do, they also provide the “why?” The leader explains, persuades and clarifies director of arena operations at Bowling Green State University in Bowling tasks. Green, Ohio, I have four full-time employees, three graduate-level student staff/ • Leadership Style (S3): The leader “participates” in the conversation, provides interns, and 134 student employees that directly or indirectly report to me. I fewer task-related behaviors and begins to maintain a high relationship with also have four to five various other employees who work for my facility but do the Readiness Level 3 employee. not report to me. Knowing how to assess their level of readiness to learn/train is extremely important to the success of my leadership as well as the success • Leadership Style (S4): The leader delegates and allows the Readiness Level of the overall facility 4 employee to self-direct himself or herself. The leader monitors and observes the employee and also delegates activities while only providing support. The My leadership style is grounded in contingency/situational leadership, employee goes to the leader for decision-making as needed. based on theories by Kenneth Blanchard, Paul Hersey and Dewey E. Johnson, who suggest that leaders adapt their leadership style based on the following The leader’s job and approach should never be the same with each development and readiness level of employees: person or group. Approaching each individual in a way that gets them to react positively is an essential tool leaders must learn in order to reap the rewards • Readiness Level 1 (R1): An employee characterized by a low level of of a successful staff and facility. competence and insecurity, who also lacks commitment and motivation. Proper training for ice arena owners, managers, operators, and part-time/ • Readiness Level 2 (R2): The employee lacks ability but is motivated and seasonal staff will aid in the success of facility operations for increased facility making an effort. He or she needs the leader for guidance. outcomes. And that is why seeking opportunities to enhance professional • Readiness Level 3 (R3): The employee has high competence but is insecure development through reading, networking and attending industry seminars about using his or her ability alone. and conferences is so vital to a leader’s role. • Readiness Level 4 (R4): The employee has both high competence and My industry knowledge and leadership style continue to evolve, and my commitment and needs little direction, except when making a substantial approach is based deeply in the beliefs of situational leadership as well as decision. professional development.

FALL 2018 5 A BRIEF MESSAGE FROM WHAT are several ways to • Submit through weSKATE. (This WHY should you reach out to THE ISI FIELD REPRESENTATIVES: make mandatory membership sends info to ISI but will no your ISI field rep? easy at your facility? longer feed it back as we update our software for a new, exciting Field reps are just one more way • Add skaters’ ISI membership fees to access ISI personnel. If we don’t to existing class registration fees platform.) know the answer, we will find it! for Alpha and higher skaters. • Send batch entries to ISI We’re happy to do the research Membership Coordinator Sandey • Offer a “season pass/rink for you. membership” that includes ISI Carlsen ([email protected]) in membership and then “discounts” a spreadsheet. HOW can you get U.S. Figure that fee from program tuition. Skating skaters to participate Notes from the Field WHEN should you reach out to Shanley Pascal • Include a link to register for your ISI field rep? in ISI? Oversees: ISI on your class registration Any time! If we don’t know the • Let them know that ISI Districts 5, 18 and 11-16 site — once skaters have their answer, we will find it for you! competition events can membership number, they can Most of all, call us whenever you: bolster their competition input it to continue to register for class. • Have questions, concerns or season preparations. Skaters feedback regarding membership can perform their U.S. Figure • Create a pre-requisite “class” or programs Skating programs in our Open (ISI membership) that skaters Freestyle events to expand their must register for in addition to or • Want to brainstorm ways to boost before registering for Alpha and or troubleshoot your programs competition options and/or to prepare for an upcoming U.S. higher classes. • Could use help hiring and/or Figure Skating event. Mandy Whitacre WHERE do you submit test and/ onboarding a new director, coach or manager Oversees: or membership registration? (Please refer to pages 194-195 in • Need someone to listen — we the 2018 ISI Handbook to show Districts 1-4 and 6-9 You don’t have to go online to submit these one-by-one! You have love hearing about different skaters the competition events they several options: facilities across the country! are eligible to participate in.)

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6 FALL 2018 EDITOR’S NOTE: FlashbackISI The following message, written in the ISIA (now ISI) newsletter in October 1966, shares news of the recordord number of ice arenas planning to adopt ISI’s recreational ice skater test program. The expanded program,am, offering something for everyone, is attributed to increased participation and rink attendance. October 1966

FALL 2018 7 Conference & Trade Show 2018 This year’s conference and trade show gift, a stainless-steel tumbler (sponsored by CIMCO Refrigeration Inc.), proved to be a big hit! Numerous FIRST-CLASS EDUCATION attendees were spotted using it IN NATION’S CAPITAL throughout the course of conference. by Eileen Viglione

The ISI Conference & Trade Show headed to roundtables immediately followed and were Becker Arena Products and Doug Peters of Zamboni Washington, D.C., June 5-8, for the first time in well attended. Discussion topics included Arena led sessions for ice arena operators and managers. its 59-year history. Attendees not only enjoyed Renovations, In-House Hockey Leagues, Creative participating in our professional development Programming and more. First-Hand Account sessions but also exploring the magnificent sights ISI’s annual Awards Luncheon took place on Here’s what attendees had to say about their and attractions that make our nation’s capital truly Thursday (please see page 12 for related article), experience at the 2018 ISI Conference & Trade Show captivating and unique. followed by our annual trade show, with cocktail at the Hilton Alexandria Mark Center in Alexandria, ISI University (ISIU) students appreciated the reception. On Friday, “rink day,” attendees headed to Va., in the heart of the D.C. metro area: revised course schedule, with classes beginning John Cabin Ice Rink in Rockville, Md., where they had On the Instructors ... on Tuesday, allowing them to complete coursework the privilege of learning skating tips and techniques prior to the conference opening. Also, Certified from choreographer and U.S. Figure Skating gold Kelly Corcoran Smith did an excellent job involving Skating Director Part 3 made its debut at this medalist Kelly Corcoran Smith; 2011 U.S. champion the class in everything he did. • Loved the way year’s conference and 23 skating directors/coaches and professional skater Ryan Bradley; Oakton Ice Tiesha DiMaggio presented her topic. • Alyssa successfully completed the class. A special ISIU Arena Skating Director David Santee, a two-time Fort was very comfortable presenting on Cool Downs “mixer” held Tuesday evening proved to be a fun way Olympian and World silver medalist; 2017 PSA & Warms Ups for Skaters and the last part of the to unwind, network and catch up with industry peers, Developmental Coach of the Year Alexei Kiliakov, a class was interactive with the participants. We all colleagues and friends. (Please see “ISI University,” former professional skater and Russian champion; came away with some great ideas. She easily fielded page 20, for more information.) Gerry Lane and Debbie Lane, skating director and questions in addition to her presentation and knew Conference opened on Wednesday, with a coach respectively at South Suburban Sports Center; her material. • Jordan Mann did an amazing job wonderful luncheon and welcoming address by and Schwan Super Rink Skating Director Jane with his hockey presentation. • David Santee ISI Managing Director Liz Mangelsdorf. Industry Schaber. George Arnaoutis of Jet Ice, Robb Olexin of always does an incredible job with his presentations. Doug Peters did an excellent presentation on Ice Resurfacer Maintenance. • Art Sutherland, Rob McBride and Robb Olexin did a great job presenting on The Ice Below Us. • Bill Dobbs was very knowledgeable and had a lot of new and fresh ideas. • I enjoyed Bill Dobb’s presentation on How to Motivate Your Part-time Staff. • Rob McBride always stands out. He is a rink intellect and has a ton of knowledge. He also pushes people to know what he knows.

Advertising/Trade Show Director Carol Jackson assisting an attendee prior to the conference opening.

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“ I think the vibe this year was very positive. All the little details were impressive this year. The organization of the conference was one of the best I have been to. There was great communication and all of the staff Gerry Lane was excellent. He presented his material students and also watching skaters demonstrating were able to answer questions. The matter-of-factly and was very knowledgeable about the elements and discussing them. Kelly Corcoran little gifts and things were a nice the topics. He answered some tough questions Smith did another fabulous job of involving on-ice touch and well done. I also liked with positive solutions. • Jamie Baringer did a coaches in everything he did. • The skating having some free time to explore great job keeping her session moving and engaging. director course as well as off-ice choreography and network with fellow conference • Lee Rosebush, the Contract Administration were most valuable. attendees. Thank you to everyone in speaker, was really good, entertaining and the office for all of your hard work on Changing Perception of the Ice Arena Industry extremely knowledgeable. I took a lot away from the the conference and ISI Conference with Rob McBride, Lisa Fedick and Liz Mangelsdorf Championships. You all worked presentation. • Jeff Anderson and Kim Hansen was outstanding! • Legal Discussion — tirelessly and with smiles on your did a great job presenting on Tips and Tricks of the Employee vs Independent Contractor by Lee faces. Your passion and enthusiasm Edge Competition Software. Rosebush stood out to me as valuable • I felt the for the ISI and the ice industry shows, and we appreciate all that you have I thought Ryan Bradley and David Santee did on-ice presentations helped me refresh style done and continue to do.” a great job with the on-ice presentation. • I truly and learn different approaches and techniques to enjoyed David Santee’s presentations. He was pass along to our skaters. • Accidents Happen: ISI Treasurer Kevin McCormack, energetic and taught a lot of valuable information. vice president of arena operations, Learn What You Need to Know to Successfully Floyd Hall Arena and Danbury Ice Arena • I thought Lisa Fedick’s session on The Business Navigate the Litigation Process (CAE class) with of Coaching and Tiesha DiMaggio’s session on Corey Cash was outstanding, informative and timely. Personal Branding were both very well prepared • Ice Maintenance Tips and Tricks by Ed Peduto and had a lot of great information. • Lisa Fedick’s was excellent • Risk Management — several SPECIAL THANKS TO and Paige Scott’s Program Creation Lab was things were brought to light that I had not thought a ton of fun while providing us with real-world about the implications. • Dry Floor/Specialty THIS YEAR’S SPONSORS experience — super helpful! • Art Sutherland Events (CAP class) by Paige Scott; in my current CONFERENCE GIFT was knowledgeable and communicates well at his position, I am tasked with making sure our dry floor audience’s level. • Rob McBride is the smartest events run smoothly in the off season. This portion of CIMCO Refrigeration Inc. guy in the industry! • All of the presenters were the class helped me network and find more ideas to knowledgeable and gave great presentations. • incorporate into our off-season programming. Paige Scott is always entertaining and upbeat. • EDUCATIONAL SESSIONS As always, Art Sutherland and Rob McBride were I enjoyed Jamie Baringer’s class on Emergency FMC Ice Sports outstanding. • Paige Scott’s session on Production Preparedness — super great and extremely & Theater on Ice Programs was really good — I wish valuable • Tips and Tricks of the Edge ISI UNIVERSITY (ISIU) it had been longer! • Paige Scott teaches with fun Competition Software: I learned several new Accent Refrigeration Systems tricks about the Edge software that will help me in and excitement and makes sure we are all engaged. Becker Arena Products Inc. scheduling competitions in the future. • Importance On the Sessions ... of Building a Team in Your Facility — Bill Dobbs LUNCH & CONFERENCE OPENING How to Develop Effective Ice Monitor Training had a lot of great suggestions on how to create K&K Insurance Group Inc. by Kevin McCormack was most valuable, because employee connections and loyalty as well as getting I need some additional policies put in place for figure skating and hockey groups to work together. ISI AWARDS LUNCHEON my rink and came away with some good info • I enjoyed the ISI Dance Steps session by Alexi that I can immediately use • Skating director Killakov and Gerry Lane. • Accidents Happen: American Insurance Agency Inc. specific sessions were most valuable for me. • I Learn What You Need to Know to Successfully Tokio Marine HCC liked the How to Motivate Your Part-time Staff Navigate the Litigation Process (CAE class) Axis Capital by Bill Dobbs. It will come in handy! • On-ice was very informative. It helped me understand the presentations on Friday were invaluable. I enjoyed process of what could happen if we didn’t do things TRADE SHOW & COCKTAIL RECEPTION learning how other coaches present material to the way the industry standard is set. Becker Arena Products, Inc Climate by Design International Hope to see you at the 2019 ISI Conference & Trade Show, June 4-7. RINK DAY BUS TRANSPORTATION th In honor of our 60 anniversary, RinkMusic we’re headed back to Chicago, the birthplace of ISI!

10 FALL 2018 FALL 2018 11 2018 ISI ANNUAL AWARDS CEREMONY & LUNCHEON

Photos by Robert Bowen

The following awards recipients were honored at our annual awards ceremony and luncheon on June 6 at the ISI Conference & Trade Show: was the face of Eastbay Iceland CHRISTINE PEARCE for 35 years, in his role as general Benton Wilcoxon Award manager, overseeing the Iceland arenas in Berkeley, Belmont and Dublin, Calif. He and his wife, Joyce, toured the country skating in Ice Cycles (now known as Ice Capades). While touring, he worked JIM HARTNETT closely with Frank J. Zamboni on Lifetime Achievement Award modifications and improvements to Instrumental in molding and later model Zambonis. developing The Ice Skating Center KEVIN MCCORMACK at Galleria Dallas since its opening in the late 1980s, manager Chris Arthur Goodfellow Award Pearson was honored with ISI’s Benton Wilcoxon Award for her excellence in management, programming and operation Former ISI President Jim of a facility. She has served Hartnett received the ISI Lifetime as the rink’s school director Achievement Award in recognition ISI 2nd Vice President Lisa Fedick, ISI st and operations manager. Her of his efforts in the advancement President Rob McBride and ISI 1 Vice President Janice Teodoro-Forbes leadership philosophy is one An unsung hero and staple of the of the ISI and the ice arena accept the Lifetime Achievement based on effective communication, ISI organization, Kevin McCormack industry. His involvement with Award on behalf of Jim Hartnett, integrity, an infectious work ethic, was the recipient of the 2018 ISI ISI began in the 1970s when he who could not attend conference fairness, ingenuity, innovation for the first time in decades. Arthur Goodfellow Award for his served as the builder/supplier and professionalism, as noted by behind-the-scenes work that has representative to the ISI board BOB SKRAK employees. of directors. He became ISI contributed to the growth and Hall of Fame Award treasurer in 1997 before taking development of the ISI and the GEORGE BRUMPTON on the role of ISI president from ice arena industry. Kevin, vice Frank J. Zamboni Award 2006-13. As president, he guided ISI president of arena operations through some of the most difficult for Floyd Hall Arena in New and challenging times as an Jersey and Danbury Ice Arena organization. Always pushing the in Connecticut, has an extensive organization to change and adapt knowledge of our industry and is to the times, one of his frequent always willing to share it. Always ISI inducted the late Bob (Robert) admonitions was: “We are steeped doing what is needed, whether Skrak into the ISI Hall of Fame in tradition, but we can’t be mired in it.” it be stepping up to volunteer George Brumpton, known as for his unmistakable and lasting or buying in on a concept and A rink refrigeration specialist, Jim the “original blade man,” was contributions to the ice sports executing it successfully to the served as a principal marketing recognized with the Frank J. industry. Bob was a charter benefit of ISI and the industry and business development Zamboni Award for his influence member of the ISI and began using overall, Kevin’s quiet and executive for the industry’s largest on the many new technologies and the ISI learn-to-skate program encouraging demeanor has earned ice rink refrigeration system manufacturing processes seen as soon as it was launched. His him the respect of his peers. He manufacturers, including CIMCO in blades today and over the past career and contributions to our has served as treasurer on the ISI and Ice Pro/CW Davis, and decades. He was instrumental industry spanned six decades. He board of directors since 2014. launched EIS Rinks LLC in 2007. in bringing lightweight carbon

12 FALL 2018 materials into blades such at the ISI international competitions ISI skating as they travel across DAVID SANTEE Revolution range for John Wilson for many years, most recently at the country to both ISI and U.S. Man of the Year and MK. The Parabolic design was Skate Asia. Her warm personality Figure Skating events. She works also the result of collaboration and exceptional knowledge of hard to introduce skaters of all with Sheffield Universities and figure skating have made her a levels to the inclusiveness of ISI innovative companies that he valuable asset for spreading ISI competitions, where she is always headed up. The lightweight, philosophy throughout the world. willing to participate on a judging aluminum products available She serves as vice chair of the ISI panel. today started life under the same Judge Certification Committee and ROBB OLEXIN research program. The high- is the District 16 representative to The consummate ambassador National Merit Award quality products supplied by HD the ISI board of directors. for ISI, David Santee, a full-time Sports in Sheffield, England, owe TIESHA DIMAGGIO coach and program director much to manufacturing techniques at Oakton Ice Arena in Park National Merit Award introduced by George, who served Ridge, Ill., was proclaimed ISI the company in various roles for Man of the Year. The two-time more than 30 years. Olympian and 1981 World silver DONNARAE TULSKY medalist represents the ISI values and mission to other Erika Amundsen Award Robb Olexin, senior sales skating organizations and travels consultant for new project the country to help ISI coaches development at Becker Arena improve their training techniques. Tiesha DiMaggio, general Products, received a National He works tirelessly to give back manager and program director of Merit Award for graciously giving to the industry that he loves, RoseGarden Ice Arena in Norwich, of his time and expertise to assist consistently presenting at ISI Conn., received a National ISI in its mission to provide the conferences and district seminars. Merit Award in recognition of highest quality of education to Vacaville Ice Sports Skating her support of the ISI and its our industry members. He has ACCENT REFRIGERATION/ Director Donnarae Tulsky received purposes. Always willing to help, instructed at ISI conferences ART SUTHERLAND the Erika Amundsen Award for she has been a frequent presenter and seminars throughout the Albert E. Tyldesley her contributions as a “tireless at local, regional and national country and has written several Excellence in Safety Award ambassador” of the ISI. She is a conferences on topics ranging informative articles for ISI EDGE gold, synchro and group-certified from music editing to social media. trade magazine. He is one of judge; attends the ISI conferences; As a member of the ISI University the ISI University’s most popular lectures at local seminars; and (ISIU) faculty staff, she has written instructors, as he shares his models the “can-do” attitude not several classes on electronic vast knowledge with the wit and only to her students but also to all marketing. She also serves as the delivery of a stand-up comic. those who enter her rink. She has District 3 representative to the ISI JACQUI PALMORE been the heart of the Vacaville Ice board of directors. Art Sutherland, founder and Sports’ skating program since the Woman of the Year president of Accent Refrigeration B-J SHUE CHAPMAN building opened in 1999. Systems in Victoria, British National Merit Award Columbia, was honored with the CINDY SOLBERG Albert E. Tyldesley Excellence in International Merit Award Safety Award for improving not only the design and efficiency of the ice rink refrigeration system but also its safety for arena Jacqui Palmore, skating director employees and patrons. He at Lakewood ICE in Lakewood, has presented to many industry B-j Shue Chapman, skating Calif., was recognized as ISI organizations on both refrigeration director at RDV Sportsplex Ice Den Woman of the Year for being a and refrigeration safety practices, ISI honored Team Alaska Skating in Orlando, Fla., was honored with strong advocate of ISI programs playing a pivotal role in educating School Coach Cindy Solberg with a National Merit Award for her and events. Whether hosting an arena operators to be more the International Merit Award in tireless devotion to the ISI. She ISI national competition or district conscious of safety and raising recognition of her international has enthusiastically hosted local, seminar, she is always helpful with awareness of the potential to support of the ISI and its district and national competitions her “can-do” attitude. She has reduce the refrigerant charge purposes. She has participated over the past 20 years and is been an ISI Professional member of ice rink systems to mitigate as a coach, judge, referee and often seen with her son, Timmy, for more than 25 years. potential disasters. instructor seminar presenter at spreading their infectious love of

FALL 2018 13 DISTRICT MERIT AWARDS SPECIAL ADMINISTRATION MEMBERSHIP AWARDS (In recognition of ISI membership service milestones)

30-YEAR OUTSTANDING FACILITY AWARD

Yonkers Figure Skating Club, Yonkers, N.Y. YERBA BUENA ICE SKATING CENTER Burich Arena, Hutchinson, Minn. Individual Skater Memberships

40-YEAR Ben Boeke Ice Arena, Anchorage, Alaska

50-YEAR

Kirk S. Nevin Arena, Greensburg, Pa. From left, Tamara Smulsen, Mary Inwood Ice Arena, Joliet, Ill. Sullivan and Deborah Davis. Lloyd Center Ice Rink, Portland, Ore. Pickwick Ice, Burbank, Calif. Robyn Marlinski accepts the award on District 1 ...... Mary Sullivan South Suburban Ice Arena, Centennial, Colo. behalf of Yerba Buena Skating Center. District 3 ...... Dannon Haliskoe Winter Lodge, Palo Alto, Calif. CITY OF BOWIE ICE ARENA McFetridge Sports Center, Chicago, Ill. District 6 ...... Jackie White ISI National Event Participation District 8 ...... Barb Drake District 9 ...... Niki Hrebec District 10 ...... Icettes District 196 District 11 ...... Lisa Cushley District 12 ...... Jessica Williams District 14 ...... Deborah Davis

District 15 ...... Tamara Smulsen From left, General Manager Bill Dobbs, From left, ISI Skating Programs & National District 16 ...... Glynnie Tjomsland* Skating Director Gerry Lane and Skating Events Director Kim Hansen poses with Coach Debbie Lane accept the 50-year City of Bowie Ice Arena staff Rorie Tressel, District 18 ...... Nadine Pearen service recognition plaque for South Rebecca Lynn Robertson, Christine Wilson *Posthumously Suburban Ice Arena, and Donald Baldwin, Brinton and Jennifer Seekford. manager, accepts a 50-year service award on behalf of Lloyd Center Ice Rink.

14 FALL 2018 FALL 2018 15 2018 CONFERENCE & TRADE SHOW Photos by Eileen Viglione

16 FALL 2018 FALL 2018 17 2018 CONFERENCE & TRADE SHOW Photos by Eileen Viglione

18 FALL 2018 FALL 2018 19 FULL STEAM AHEAD!

It was full steam ahead for ISI University (ISIU) at the 2018 ISI Conference & Trade Show in June, where 80-plus students successfully completed classroom instruction and ﬁnal exams. This year’s program introduced a revised session schedule, enabling students to complete coursework prior to the conference opening, and Part 3 of the Certiﬁed Skating Director curriculum.

NUMBER OF ISIU GRADS: STAR STUDENTS 14 students achieved full certification in a specific program area with • 18 students received perfect scores on their final exams completion of their third and final module of courses. (Names denoted by an asterisk in photo captions, pages 20-21.)

NUMBER OF ATTENDEES EARNING CERTIFICATES: For more information on ISIU, please contact Lisa Fedick • 12 - Certificate of Arena Management (CAM), Part 1 at [email protected] and visit skateisi.org. • 16 - Certificate of Programming (CAP), Part 2 • 15 - Certificate of Arena Operator (CAO), Part 2 • 23 - Certificate of Skating Director (CSD), Part 3

ISIU GRADUATES

After successful completion of coursework at conference, the following 14 industry professionals achieved full certification in a specific curriculum track: Certified Skating Director (CSD), Certified Arena Programmer (CAP) and/or Certified Arena Manager (CAM). Designations are noted following each name. Bottom row, from left: Vickie Tassone, CSD; Eileen Mantell, CSD; Yulia Borissova; CSD; Kamela Sheridan, CAP; Amy Flater, CSD; Sheree Hugli, CSD Back row, from left: Madalyn McEwen, CSD; Christine Wilson Brinton, CSD; Jason LaBossiere, CAM; John Flater, CAP; Nathan Grundhofer, CAP; James Uhls, CAO; BarbYackel, CSD; Jane Schaber, CSD.

20 FALL 2018 ISIU CERTIFICATES

CERTIFICATE OF MANAGEMENT (CAM) 1 CERTIFICATE OF ARENA OPERATIONS (CAO) 2 Each of the following individuals received a Certificate of Each of the following individuals received a Certificate of Arena Management, Part 1: Arena Operations, Part 2: From left, front row: Jennifer Rubin, Janice Teodoro- From left, front row: Max Wood, Brett Smith, James Uhls, Forbes, Suzanne Gonick, Wendy Donley, Aidan Galasso* Sebastien Geerens, Jamie Furtado and Phil Broskin. and Kevin Sidwell. Back row: Rick O’Neil, Alex Paouncic, Joe Martin, Louie Back row: Steve Pereira, Chris Myers, Mark Stansfield, Malera, Lisa Mansfield, Michael McPhillips*, Tony Uva and Jason LaBossiere and John Smith. Missing Geoffrey Grayson. Missing from photo: Eric Majors from photo: Alek Rozrich.

CERTIFIED SKATING DIRECTOR (CSD) 3 CERTIFICATE OF ARENA PROGRAMMING (CAP) 2 Each of the following individuals received certiﬁcation in Each of the following individuals received a Certiﬁcate of Skating Director, Part 3: Arena Programming, Part 2: From left, front row: Rorie Tressel, Madalyn McEwen*, From left, front row: Gigi Kerrigan, Kristen Johah, Mike Brenda Hicks, Amy Flater, Natasha Bowers, Yulia Borissova*, * * Flaherty, Alexis Cunningham-Capouellez, Zach Chamberlain Rachel Bailey*, Alane Swiderski* and Eileen Mantell. and Adam Busalacchi*. Back row: Mandy Whitacre, Barb Yackel*, Connie * Back row: Kamela Sheridan, TJ Swiderski, Sara Robb, Mary Turner, Vickie Tassone, Donna Rozon, Robyn Marlinski*, * Polleys, Glyn Jones, Nick Raymond, Nathan Grundhofer, Dawn DiMinico, Sarah Devereaux-McCormick*, Sara * Michael Ford, Kyle Correira and Mark Squillacioti. Cote*, Jennifer Cashen, Jane Schaber*, Lauri Varvais*, Christine Wilson Brinton* and Sheree Hugli.

*Indicates perfect ﬁnal exam score

FALL 2018 21 ISI UNIVERSITY

NATIONAL INSTRUCTOR ICE INSTALLATION & CERTIFIED ARENA TRAINING (TOTS – FS 5) MAINTENANCE CERTIFICATION EXECUTIVE COURSE

The following individuals Sarah Devereaux-McCormick Robyn Bentley-Graham Jim Kelley obtained Continuing Lindsay George Samantha Bentley Education Unit (CEU) credits Gigi Kerrigan Alyson Hansen Adam Busalacchi for their participation in Jordan Mann Michael Ford “Accidents Happen!,” Dorsey Lachner a class led by Corey Cash Kevin McCormack Aidan Galasso Allison Martorelli of Safehold Special Risk. Michael McPhillips Sebastien Geerens Madalyn McEwen Mary Anderson Jillian Piccuito Jason LaBossiere Kelda Nolen Don Baldwin Donna Rozon Anthony Maiden Jamie Baringer Jennifer Rubin Paige Scott Eric Majors John Carroll Rebecca Saros Alane Swiderski Joe Martin Kyle Correira Jennifer Seekford Michael McPhillips John Flater Megan Sudsina Alex Paouncic Sean Flynn Rorie Tressel Kevin Sidwell EJ Gottwald Connie Turner Nick Raymond Trevor Josti

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22 FALL 2018 One Size Fits All??

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FALL 2018 23 Motivating Employees Is as Easy as Go FISH!

by Bill Dobbs

S MANAGERS, WE set the tone in and customers want to be a part of. The their positions are to your facility. (This our facilities. If we are uptight, then way I build relationships is by getting would be a great time to implement a fist Aour staffs will be uptight. Likewise, to know my staff. You can do this, too. bump or a high five.) Earning trust and if we are customer-focused, then our Discover what your employees enjoy making employees feel good will result in staffs will also be customer-focused. outside of work. Also, encourage them loyal employees that will in turn create We must start to set professional goals and help them loyal customers. Be sure to always use when you can. To build trust, make each each day fresh, with your fist bump or high five when you see employee feel as if he or she is important a positive attitude. I them in the field working. to you and the arena. like to think of the It is important that you hear your staff “FISH!” philosophy Set up an annual meeting with and try to implement a few of their ideas. and try to model it part-time employees (twice yearly with When they feel like they were heard, they to my staff. full-time staff) and ask them the following will work even harder for you. Many questions: “FISH!” is a Wall great ideas come from these one-on-one Street Journal best • Do you enjoy your job? meetings. seller, written by • Is your job fun? Share your findings with your full- Stephen C. Lundin, • What do you like and dislike about time supervisors and make sure to Harry Paul and your role? include them in your decision-making John Christiansen. processes so they feel empowered. They The story’s setting is the Pike Place Fish • What can I do to make your job fun or need to understand that you’re interested Market in Seattle, where employees to improve your work environment? in helping them succeed, rather than choose to bring energy and passion to • Do you like who you work with, and feel threatened that you are speaking to their jobs on a daily basis. do you like your supervisor? part-time workers whom they supervise. The book’s theme, “work made fun gets • What motivates you? Honest and open communication between done,” encompasses four key concepts: • Do you have any ideas on how to all employees is crucial. • Play improve the business? • Choose your attitude Successful meetings should last At the end of the day, • Make someone’s day approximately 10 minutes, with cell phones and computers turned off. employees want to feel • Be present Employees need to sense your full appreciated, empowered, With your attitude setting the tone, attention. Thank them for their time and strive to create a culture that employees let them know how important you think trusted and challenged.

24 FALL 2018 During an employee interview, I Prizes don’t have to be expensive. nominate peers for rewards points and a discovered that staff was frustrated when Everyone loves free stuff! How many supervisor must approve the nomination. they had to find a supervisor to help a pens did you grab at the ISI trade show Points are awarded to staff going above guest with an immediate issue. I was able that you‘ll never use? Other gift ideas to and beyond their scope of work, and to empower them with the word, “YES!” consider: badges expire after a certain timeframe. If a popcorn or drink has been spilled, • New staff shirt At the end of the day, employees want they can replace it for the guest. They to feel appreciated, empowered, trusted • Special nametag can also replace lost video game tokens. and challenged. I encourage them to help customers. • Company logo attire (hat, beanie, shirt, Most recently, I have seen my staff walk sweatshirt, etc.) customers to their destination and not just point them in a general direction. It • Backpack Bill Dobbs, general seems that I have created competition on • Mug manager of South Suburban Family who can give the best service — building • Special lanyard loyal customers! Sports Center in • Gift cards, movie tickets or bowling Centennial, Colo., Employee Recognition passes presented on “How How about starting an employee rewards • Employee-of-the-month badge to Motivate Your program for your part-time staff? You Part-Time Staff” at the ISI Conference • Employee-of-the-month plaque can give rewards points for creative ideas & Trade Show in June. A founding for either profit building or customer You must get your staff, from the member of the Rocky Mountain service suggestions. Points can also be top down, to embrace the employee Rink Association, he began working in given for great service, perfect attendance, recognition program. Be sure to run it only the ice business in 1990 and has upselling customers and even for taking during your facility’s peak times. Other 23-plus years’ experience in arena on a sick co-worker’s shift. ideas to consider: Staff is encouraged to operations.

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FALL 2018 25 Top 10 Tips for Great Ice

by Dave Loverock

Appearance is one of the major factors that skaters use ice in and another for your ice maintenance needs. Some of these 1 to judge ice quality. It is important to make it look great. will overlap, but the combined lists should include all the Set aside the proper amount of time to install your ice necessary ice-making tools. Here is a list of the basic requirements: sheet. Most arenas should look at about three days to seal the • Ice scrapers ﬂoor, apply the white and build 1 1/2 inches of quality ice. Never rush the job; take your time and do it right. Use quality • Chopper products; never use inferior products because you will have to • Squeegees look at it all year long. • 9-inch shovel Adjust your ice surface temperature (air ice interface) • Scoop shovel 2 to match your programming. A quick review of your weekly programs can be compared to the type of skating • Push shovel with the surface temperature. A good example of this is to raise • 3/4-inch hose (250 ft.) your surface temperature to 26 degrees Fahrenheit after your last • Nozzles hockey program in the evening. With a ﬁgure skating schedule or a Mom-and-Tots skate, these higher temperatures can be • Edger maintained throughout the following morning. Not only will you • Ice resurfacer have great ice, but the physical plant isn’t working as hard and you’re saving money. • Personal protective equipment (i.e., grip shoes, steel-toed shoes, helmet, ear plugs, etc.) Always have the right tools for the right job. It goes 3 without saying that if you don’t have the tools you can’t Maintaining an appropriate ice thickness and recording do the work. Every arena should have a list of the tools 4 information in the logs is a necessity that should not be required. Start a list of all the equipment you need to put your overlooked. With a recommended minimum thickness

26 FALL 2018 at 1 1/2 inches, one has to look no further than the first lawsuit Set aside time to do ice maintenance. Although some to understand the importance. An ice resurfacer will cut off 9 people think ice maintenance is the 10-minute more than it will put down and in one weekend of heavy resurfacing, they are wrong. The amount of programming, a poorly trained driver can easily remove a goal programming and the quality of the drivers will dictate the crease or in-ice logo. Weekly or even biweekly ice thickness amount of time to be spent on ice maintenance. It really doesn’t checks are recommended to hold a common thickness, thereby take long for one poorly trained driver to “fish bowl” the sheet producing even heat transfer and consistent ice quality while of ice. A trained operator with the proper tools can clean up the saving energy dollars. perimeter, level out the sheet and bring it back to its pristine A basic understanding of latent heat — including how appearance within a few hours. Set aside the time. 5 it affects your ice quality and cost of operation — is vital. One thing that is often overlooked with regard to great Latent heat, water vapor or relative humidity — 10 ice is communication. From the owner to the cleanup whatever you want to call it — inside an arena is a major issue crew, everyone should be kept in the loop. Once, I was for the ice maker. Geographical location makes a big difference in an arena that was having issues with dehumidification. After on your dehumidification needs. Moisture-laden air in Florida a short investigation, it was found that employees were using the and the dry arid air of Arizona illustrate the need for a difference rear of the arena as a smoking area. No problem there. But the in ice practices. The numbers vary per location but the important back door was being left open and causing condensation number is the one inside your arena. Cold and dry is far better problems in the rink. One hand should know what the other one than cold and damp. There is nothing more uncomfortable than is doing. Communication is the key to successful ice making. spending a couple of hours in a cold, damp arena. The dampness seems to creep right into your bones and does not leave until Dave Loverock is vice president of Jet Ice you do. Our objective is not to drive customers out of the arena Limited. Founded in 1979, Jet Ice is located to a better climate; it’s to keep them in the building spending in Newmarket, Ontario and Emerald Park, their money. A rule of thumb will put your relative humidity Saskatchewan and offers a complete range around 40 percent at 60 degrees Fahrenheit. The bigger problem of products and services for the ice-making these days is black mold, which is indicative of absence of industry. dehumidification or proper air handling. Service of your arena equipment is an integral party of Best for your skaters! 6 ice quality. The ice resurfacer is your most important tool. While the majority of facilities have an effectively Best value for your money! scheduled maintenance program, it has come to my attention A New Generation of Injection Rental Skates while visiting some arenas that this is an area that needs to be Better Ankle Support and More Durable addressed. It is the one thing that you cannot operate an arena without, so please keep it in tip-top shape. Please maintain all your ice-making equipment in pristine working order. Show you care. This tip covers training and education. Competent ice 7 makers and/or drivers are key. They are the people who make the decisions that will dictate the quality of your ice. After a small open skating session, they might choose to do a light scrape, pick up the loose snow, then do a light 45-gallon flood. They are the ones who patch the holes after the figure skaters, then do a wash water and a light flood. Things change, methods change and tools change, so it is imperative we keep these employees up to date on what’s new and the direction of the industry. It is a small price to pay. Ignorance can be expensive. Water quality will dictate the quality of your ice. High 8 mineral content in water will retard the freezing rate of water. Some regions in the continental United States * leather insole coated have good water for ice making, but other areas provide with rubber questionable water at best. Hardness of water is measured in * leather for comfort parts per million or grains. As you increase the amount of * rubber for support and [email protected] mineral content, you degrade the quality of ice and its clarity. It waterproof www.wisetech.com.hk * choice of laces or buckle wisetechhk is important to review what is in your water for making ice. * made in Hong Kong

FALL 2018 27 COACHES’ CORNER

Off to a Good End How Back Chaining Can Improve Performance by Lynn Loar, Ph.D., LCSW

E HAVE ALL watched talented on the rest of the performance effectively immediate deflation that saps energy skaters with countless hours of enough to salvage the remaining 75 to and enthusiasm, and a temporary Wtraining behind them get rattled 90 percent of the program. Where did unsteadiness that follows a bad fall. But after they have fallen on the first or second all the disciplined preparation go? Why, there is something else at work here, jump in their programs. Occasionally, the when skaters fall routinely in practice, is namely a flaw in training, and happily a fall really hurt and that compromised the the fall on a jump the skater has fallen flaw that coaches can readily correct. This remainder of the skater’s performance. on often so disconcerting that recovery technique will not prevent the first fall Far more often though, the skater is not possible? Sure, there is despair at but will definitely help the skater regroup was overwhelmed by the consequences the lost opportunity for stellar scores — quickly and deliver an otherwise reliable and polished performance. of the missed jump — a place on the but only one point is deducted for the podium perhaps — and could not focus fall, and the skaters know this. There is WHAT GOES WRONG: FORWARD CHAINING With back-chained programs, skaters go from When we listen to music, watch a movie or attend a play, we start at the beginning weakness to strength, to the always completed and go to the end. That’s fine for the ending. Their attention span and stamina have been listener and the observer, but not for the trained to the duration of the full program. performer. The performance is linear,

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28 FALL 2018 going from beginning to end, but the about the mistake and perhaps has the preparation should be backwards, that skater practice the erroneous move, then is back chained. Think about people starts the music at the beginning again. singing the first stanza of a song and the The coach facilitates practicing from the choral refrain with gusto, getting very beginning to the rough spot and then shaky on the second verse, with words stopping, despite goals of having the they barely and inaccurately remember, skater complete a flawless program. With and returning enthusiastically (and with forward chaining, the performer goes relief) to the refrain, because they know from the very familiar and well-practiced they can finish it correctly. beginning to the increasingly unfamiliar and undertrained territory, which is It’s that confidence in finishing well unavoidably stressful due to the length despite a bumpy start that a lot of skaters of the program. Skating from familiar are missing. Many skating coaches and well-trained openings, then falling actually, if unwittingly, contribute to this en route to the less well-trained middle problem by forward chaining when they portion of the program is a prescription teach programs. The student starts at the for ending badly as fatigue and errors beginning and skates until a mistake is combine with the uncertainty of the Marisol and Dashiell Meier made. The coach stops the music, talks under-practiced ending.

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FALL 2018 29 HOW TO FIX IT: BACK CHAINING The brilliance of the teacher’s lesson was adding a few steps beyond the Here is an example of a gifted piano conclusion of the piece to the end of the teacher preparing a 10-year-old student chain, the walk and bow to applause — for his first piano recital: easy steps that reinforced the student’s The teacher said to the student: “You expectations of success. That addition are probably going to play very well, so shifted the halfway point into the there will be applause when you finish. It second half of the piece and imbued the is gracious for the performer to bow to performer with a sense of increasing the audience during the applause. Let’s success as he approached the ending. pick where you will stand when the Amelia Liston applause starts and practice the bow.” HOW TO TEACH A BACK- The boy went to the center of the stage, CHAINED SKATING PROGRAM tendency in forward-chained programs selected his spot and bowed awkwardly. First, ask your student to play the music for the skater to stop after a major error, The teacher and boy discussed the a number of times to become familiar forward chaining also does not build placement of his arms for the bow, and with it. On the ice, start the music at the stamina or concentration. Finishing well the boy practiced the bow a few more beginning and skate around with your is a rarity, so confidence is compromised times until he was satisfied. student moving with the rhythm of the by anxiety as the skater approaches an Next, the teacher said: “You will music. Point out a couple of key things — undertrained ending. a fast part for footwork, a drum beat for a probably be sitting at the piano when the With back-chained programs, skaters jump landing and the like. End up where applause starts, so you will have to walk to go from weakness to strength, to the the skater will finish the program as the your spot to bow to the audience.” always completed ending. Their attention music draws to its conclusion. Play the last So, they went to the piano, the boy span and stamina have been trained to note again. Teach the student the final pose turned to face the auditorium, walked the duration of the full program. This that accompanies the last note. Repeat this assuredly to his spot and bowed without impetus to end well carries the skater a couple of times — the student should the awkwardness of his first few tries. past an opening error — the skater loses add a bit of aplomb to show mastery. Then one point for the fall — unfortunate but Then, the teacher back chained teach the final spin and its entrance (or not the end of the world. The fall is not another link by having the boy sit on the however else the program ends) and have catastrophic, because the rest of the piano bench and play the last note of the the skater do that and the final pose. Back program is not compromised as a result of piece, get up, walk to center stage and bow. chain a segment at a time, perhaps over the one-point fall. Instead, the skater puts The next link was playing the last musical three lessons if the program has a typical the error in perspective and continues phrase of the piece and continuing ABA (fast, slow, fast) form. through the bow. The teacher had the boy through the program to its well-rehearsed practice adding the penultimate phrase, Your student may or may not miss the ending note and concomitant applause. then additional phrases each time and most difficult moves at the beginning of An ISI member since continuing through the by-now-very- the program but will surely concentrate 1985, Lynn Loar is a familiar ending through the bow. and perform confidently throughout the remainder of the program. Finishing skating instructor at The boy’s steadiness increased with successfully builds confidence and Winter Lodge in Palo each trek from the piano bench to his counterbalances the disappointment Alto, Calif. She teaches spot. They back chained the entire of a missed opening move. The skater’s beginning through piece, one phrase or two at a time (so mindset will match the mathematical advanced-level skills the music makes sense), and the boy’s realities, a point or two lost along the way to skaters of all ages and abilities, as confidence increased as the piece he of a respectable performance. recreation, recreational therapy and as played got longer. His confidence built part of physical and occupational as he continued to the most familiar and WHY BACK CHAINING IS therapy treatment plans. She is the most practiced ending, filled with the SO EFFECTIVE president of the Pryor Foundation, a certainty that his playing of the final note multidisciplinary research and educ- would be met with applause. If he missed Forward chaining focuses on the first ational group devoted to developing a note or two along the way, that might steps, where choreographers put the and disseminating innovative annoy him, but it would not change his hardest moves, the ones the skater is applications of techniques to change sure handedness toward the end of the most likely to miss. This means that behaviors exclusively through positive piece or his composure as he approached forward-chaining programs concentrate reinforcement. Visit thepryorfoundation. the final note. on errors rather than on success, and thus org for more information. do not develop confidence. Because of the

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32 FALL 2018 Show Your ISI Spirit! Order Your ISI Flip Kit Today

Skaters of all ages ﬂip for Flip — ISI’s adorable, entertainingg mascot. Show your ISI spirit by displaying Flip in yourur lobby, ofﬁce or rink and by sharing these fun Flipip treatstreats asas incentives and rewards in your classes.

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972-735-8800 | 972-735-8815 (fax) [email protected]

FALL 2018 33 DISTRICT UPDATES

ISI DISTRICT 1 ISI DISTRICT 2 (CONNECTICUT, MASSACHUSETTS, MAINE, (NEW YORK, PENNSYLVANIA) NEW HAMPSHIRE, RHODE ISLAND, VERMONT) by Robyn Bentley-Graham, District Director by Alane Swiderski, District Director We are excited about the free ISI University (ISIU) Greetings from District 1! We continued our District Super Seminar scheduled Sept. 12 at the Robert 1 seminar series this year with our annual awards Morris University (RMU) Island Sports Center in luncheon, seminar and judges workshop, which Pittsburgh, Pa. took place on Jan. 15. With approximately 40 people in attendance, we recognized the following • Be sure to follow us on Facebook so we can share professionals who were nominated by their peers your rink news on our page. for their outstanding contributions to our district: • We would love to hear from you to learn how we can help you. If you have a question, please contact ISI ﬁeld representative Mandy Whitacre at • Janet Donahue, Winterland Skating School - 2017 Love of the Sport Award [email protected] or contact me directly at [email protected].

• Paula Dumart, FMC Navin Arena - 2017 Sky Full of Starts Coach Award • Don’t forget to let your skaters know about the ISIA Education Foundation, a • Ginger Crisp, Winterland Skating School - 2017 District 1 Coach of the Year non-profit, 501 (c )(3) organization, which awards scholarship money to ISI members for post-secondary education. You all have skaters in your rink who • Mary Sullivan, Winterland Skating School - 2017 District 1 Director of the Year are deserving of these funds. The application for the 2019-20 academic year • Barbara Allinson, Nashoba Valley ISI - 2017 District 1 Merit Award will be posted on the ISI website at skateisi.org (click on the ISIA Education Foundation tab) in September and is due Feb. 1. Our seminar series concluded with our final event on April 15 in Revere, District 2 has had scholarship recipients over the years, and it would be great Mass. This last seminar featured a tablet judging workshop, dance steps for another deserving skater in our district to win a scholarship award! review and guest speakers Mark Mitchell and Peter Johansson from the Mitchell Johansson Method. To have your District 2 rink featured in the next ISI EDGE, please send your news to [email protected]. District 1 Championships was held June 21-24 at Rockland Ice Arena in Rockland, Mass. Thank you to all of the skaters, parents, coaches and clubs who participated, judged and volunteered. The event was an ISI DISTRICT 3 amazing success. Thank you to Donna Rozon and Ginger Crisp for their administrative help. Special thanks to event hosts, Mary Sullivan and the (CONNECTICUT, NEW JERSEY, NEW YORK) Winterland Skating School. Winterland has built an amazing skating family of coaches, parents and skaters over the past few years and their team by Tiesha DiMaggio, District Director efforts were on display in everything from the amazing decorations to the The District 3 competitive season came to an warm, family atmosphere they created. end with their last few events in the summer. Congratulations to our Team Champions! FMC Natick won the Percentage Overall, we are experiencing less competitors Trophy. FMC Rayham won third place overall, Sharper Edge Skating between rinks even though the number of School won second place overall and Winterland Skating School won first competitions in the district remains strong. place overall. At the ISI conference in June, we discussed adjusting the dates of some events to make it Coaches and directors, join us for a seminar at 3 p.m. on Sept. 8 (location easier for some of the seasonal facilities to attend before they take to be determined) to discuss the ISI Handbook updates and other District 1 their ice out. endeavors for the year. Watch the District 1 website (ISIdistrict1.com) for Conference more information to follow on the seminar location. District 3 had representatives from Danbury Ice Arena, RoseGarden Ice District 1 hopes that everyone who participated in this year’s ISI World Arena, Wonderland of Ice and Floyd Hall Arena at the ISI Conference & Recreational Team Championships had a wonderful time. We look forward Trade Show in June in Alexandria, Va. to the next time we’re able to host this amazing event. Our district meeting was very eventful and informative. The primary To have your District 1 rink featured in the next ISI EDGE, please send your discussion centered on how we can work as a district to get cross- news to [email protected]. participation between rinks for events and competitions. After some brainstorming, we came up with the idea of a district gala. We decided to form a committee to further plan and implement this idea with the hope of having our first gala in spring 2019.

34 FALL 2018 Four District 3 coaches completed a portion of the ISI University classes, with Eileen Mantell from Wonderland of Ice successfully completing the last track to become a Certiﬁed Skating Director (CSD). Many congratulations to those coaches who have shown dedication to continuing their education for the betterment of our industry.

Two general session classes at conference featured two District 3 professionals who presented on nutrition, off-ice training, and technology for coaches.

To have your ISI District 3 rink featured in the next issue of ISI EDGE, please send your news to [email protected].

ISI DISTRICT 8 Happy skaters from the Schools Out competition held June 16-17 at McFetridge Sports Center in Chicago. (CHICAGO/MILWAUKEE METROPOLITAN AREA) by Vicky Klinko-Osseland, District Director damage was found throughout the entire facility. All of those areas were thoroughly cleaned, and the rink stayed closed through the summer shut- Summer proved to be a busy time for District 8. down period through Sept. 4. A big thank you to the surrounding facilities, Our summer competitions — School’s Out at especially The Edge Ice Arena, for helping the Franklin Park skaters relocate McFetridge and Midsummer Classic at Centennial for the remainder of the summer and continue their preparations for ISI Ice Rinks, Wilmette — were both successful. Worlds in Boston.

On July 3, an overnight ﬁre caused signiﬁcant In other news, one of our District 8 board members, Amy Forbes (Education damage to the Franklin Park Ice Arena. Smoke chair for the district) has resigned her position. Amy — we sincerely

FALL 2018 35 DISTRICT UPDATES

appreciate your dedication, passion and service to District 8. Thank you for Shows everything that you have done for the district in your time on the board. We ICE at The Parks held their Annual Learn To Skate, Summer Show, June 23. look forward to continuing to see you at our events, meetings and seminars. More than 200 skaters participated. We are currently working on putting together our event schedule for the Promotions 2018-2019 season. Keep an eye on our website (learntoskate.org) and our ICE at The Parks offered three-day, beginner classes June, July and Facebook page (facebook.com/skatedistrict8) for more information coming August. These classes gave beginner skaters a “jump start” on their soon! To subscribe to our newsletter, email [email protected] skating skills. Skaters were given discount coupons for future Learn To have your ISI District 8 rink featured in the next ISI EDGE, please send your To Skate classes. news to [email protected]. Camps The Dr Pepper Star Center-Farmers Branch offered summer figure skating camps. Christy Malacrea reports that skaters worked diligently this summer ISI DISTRICT 11 to improve their skating techniques and reach their goals. Some of these skaters had a wonderful time competing in Austin. (ARKANSAS, LOUISIANA, OKLAHOMA, TEXAS) th by Caroline Baker, District Director This summer marked the 15 season of summer figure skating camps at ICE at The Parks. The 2018 camps ran five weeks and included select levels for District 11 was well represented at the recent different camp weeks: Low & Medium, High and Synchro. The camp package 2018 ISI Conference & Trade Show. Lisa Cushley included: stroking, level classes, freestyle sessions, off-ice jumps, ballet from Dr Pepper Star Center-McKinney is the 2018 for skaters and classroom sessions, including healthy eating, creating and District 11 Merit Award recipient. She will reading programs and/or maps, history of ice skating and creative beadwork receive her award at the 2018 District 11 Seminar. for competition dresses, leggings and gloves, and more. Upcoming Events Max Wood, from ICE at The Parks, Arlington, Texas, completed and passed the ISI University • District 11 Instructors Seminar: Sept. 30 at Galleria Dallas Ice Skating Certification of Arena Operations-Part 2. This Center. (Time unavailabe at press time. Please check the ISI website at course was offered during the conference. skateisi.org for updates.) • Olympic Skaters at Galleria Dallas Ice Skating Center: Thanksgiving Christine Pearce, manager of the Galleria Ice weekend, Nov. 23, 24 and Dec. 1, 8, 15, 22. Free to the public. Skating Center in Dallas, received the Benton Wilcoxon Award, which celebrates individuals who •“Holiday at the Parks” skating show at ICE at The Parks: Dec. 15. have demonstrated excellence in the management, To have your District 11 rink featured in the next ISI EDGE, please send your programming and operation of their facility with news to [email protected]. superior leadership, creativity and innovation. Max Wood Congratulations to these three individuals! Competitions ISI DISTRICT 14 The Independence Open Competition, Austin, Texas, returned this year. Dawn Dudley reports (NORTHERN CALIFORNIA, NORTHERN NEVADA) that there were 130 competitors. The top three by Paige C. Scott, District Director rink placements included: First place, Stars of Austin FSC; Second place, Galleria Dallas Ice District 14 is hosting ISI Adult Championships, Skating Center; Third place, NYTEX Sports Centre, Oct. 26-28 in South Lake Tahoe, Calif. Christine Pearce North Richland Hills, Texas. It is going to be a packed weekend of excitement! th ICE at The Parks, Arlington, TX, will host their 15 Annual Open Start training your skaters for the altitude — Competition, Sept. 15-16. Tahoe ice rink is at 6,287 feet above sea level!

Visit Isidistrict14.org for more information on Tahoe and our district. Feel free to email me with any area related questions at [email protected]

To have your ISI District 14 rink featured in the next issue of ISI EDGE, please send your news to [email protected].

NYTEX Sports Centre skaters, left, and Austin Figure Skating Club members at the club’s “Texas Hill Country Independence Open” this summer.

36 FALL 2018 FREE DISTRICT SEMINARS

Free district seminars, offering essential networking and career enhancement tools, are scheduled annually across the country for current ISI Professional and Administrative members, including skating directors/coaches and arena managers, operators and staff.

SUPER SEMINARS DISTRICT SEMINARS This year, in conjunction with ISI University (ISIU), we are offering Instructor seminars provide a venue for skating instructors and skating Super Seminars in various locations across the country. These are open directors to discuss the latest in teaching techniques, industry trends to all and we encourage coaches, managers and operators to attend and rule revisions. Some districts also incorporate ISI National Instructor one of these education-packed sessions designed to enhance profes- Training sessions into their seminar schedule, allowing coaches to maximize sionalism and provide networking opportunities. their educational opportunity (separate registration fee may be required). The following sessions for coaches, managers and operators will take The management seminars provide the latest information regarding place in September: management issues and practices, arena program planning, promotion and delivery as well as facility and equipment maintenance/opera- ISI Super Seminar East ISI Super Seminar Midwest tions. The seminars include knowledgeable guest speakers in addition Sept. 12, 8 a.m. – 3:30 p.m. Sept. 28 , 8 a.m. – 3:30 p.m. to open and interactive discussions among attendees. In all cases, participants leaving having learned or gained something from the time Robert Morris University St. Peters Rec-Plex, invested. (RMU) Island Sports Center, St. Peters, Mo. Pittsburgh, Pa. Following are district seminar dates available at press time. For more Guest Speakers: Guest details or if your district seminar is not listed below, please watch Guest Speakers: Guest speakers will include skateisi.org/seminars or contact your ISI district director. speakers will include two-time Choreographer Kelly Corcoran Olympian and World silver Smith; ISI Skating Programs & St. Peters Rec-Plex, medalist David Santee, skating National Events Director Kim DISTRICT 1 St. Peters, Mo. director at Oakton Ice Arena; Hansen; ISI Managing Director Sept. 8, 3 p.m. ISI 2nd Vice President Lisa Liz Mangelsdorf; ISI President Location unavailable at DISTRICT 10 Fedick, general manager of Rob McBride, founder and press time. Wonderland of Ice and man- president of FMC Ice Sports; Instructor Seminar Host: District 1 Director ager of RoseGarden Ice Arena; and ISI 2nd Vice President Lisa Oct. 14, 8 a.m. - 3 p.m. ISI President Rob McBride, Alane Swiderski Fedick, general manager of National Sports Center/ founder and president of FMC [email protected] Wonderland of Ice and manager Schwan Super Rink, Ice Sports; Zamboni Regional of RoseGarden Ice Arena. DISTRICT 2 Blaine, Mo. Sales Manager Doug Peters; For more information and/or to Riedell Sales Representative ISI Super Seminar East Host: District 10 Director RSVP, contact [email protected] Ron Grifﬁn and ISI Managing Jane Schaber or 972-735-8800. Sept. 12, 8 a.m. - 3:30 p.m. Director Liz Mangelsdorf. [email protected] Robert Morris University Guest Presenter: David Santee (RMU) Island Sports Center, Note: PSA Continuing Education credits will be awarded for Pittsburgh, Pa. DISTRICT 11 completion of these seminars. DISTRICT 7 Instructor Seminar

ISI Super Seminar East Sept. 30 (Time unavailable at press time.) Sept. 12, 8 a.m. - 3:30 p.m. Galleria Dallas Ice FOLLOW US: Robert Morris University Skating Center (RMU) Island Sports Center, @SkateISI @SkatingISI Pittsburgh, Pa. Hosts: District 11 Director Caroline Baker and Galleria DISTRICT 9 Dallas Manager Chris Pearce LIKE US: [email protected] ISI Super Seminar Midwest Ice Sports Industry – SkateISI Guest Presenter: David Kirby Sept. 28, 8 a.m. - 3:30 p.m.

FALL 2018 37 Reap the Rewards!

ISI MEMBERSHIP REWARDS PROGRAM

Administrative Members Receive $1 IN ISI BUCKS FOR EVERY SKATER REGISTERED Under Their Home Rink

ISI BUCKS GOOD FOR:

• ISI Programs • ISI Services • ISI Materials • All ISI Membership Types (Administrative, Professional, Individual & Hockey) • ISI National Competitions

ISI Bucks are not valid for Professional Liability Insurance

Visit skateisi.org/membershiprewards

Membership Rewards Program

38 FALL 2018 ROBYN BENTLEY-GRAHAM, CAE ISIA Education Foundation Secretary

Auction Donors Scott McCoy is the Doggone Lucky Winner! On behalf of the ISIA Education Fundraising/Auction Committee, I’d like Scott McCoy of FMC Ice Sports to thank the following donors, who contributed items to our auction was the winner of this year’s at the recent ISI Conference Championships and /or the ISI Annual live auction item: a unique ice Conference & Trade Show, which raised over $3,000: (All proceeds resurfacer dog house! benefit the ISIA Education Foundation’s scholarship program.) Tom Jordan of EZ Shed in Accent Refrigeration Frank J. Zamboni & Co., Riedell Skate Co. Cheyenne, Wyo., created the Becker Arena Products Inc. Saranac & Utica Club / F.X. dog house. Seven years ago, Bowie ISI Team Ice Hot Concepts Matt Brewing Co. Jordan was approached by the Champion Cords Margy Bennett Utica Comets Cheyenne Kennel Club, inquiring if he would be interested in building Dolly Duke Designs, Inc. Professional Skaters Utica Coffee Company a dog house for them to auction, with proceeds benefiting the local Association EZ Shed Wonderland of Ice shelter and Black Dog Animal Rescue. He has been making themed dog houses ever since and donating them to good causes. Jordan has Many thanks to those who placed bids as well! Following are the a son who plays hockey and a daughter who figure skates. “high bidders,” who won fantastic items, while also contributing to the success of the auction:

George Arnaoutis Nathan Grundhofer Kelda Nolen 2018 ISIA Scholarship Recipients Christine Wilson Brinton Aly Hansen Ed Peduto The ISIA Education Foundation awarded two $5,000 academic John Carroll Debbie Lane David Santee scholarships, as announced at the ISI Awards Luncheon & Robin DeFazio Jordan Mann Rebecca Saros Ceremony during the ISI conference in June. Recipients are: Bill Dobbs Rob McBride Jane Schaber Wendy Donley Scott McCoy Kim Schaefer Ashley Gibbs Casey Murdough Barb Yackel

ISIA Education Foundation Fundraising/Auction SHANNON EMILY Committee Co-chair Christine CONNELLY MAGDA Wilson Brinton “manning” the organization’s booth at Frisco, Texas Pike Road, Ala. the June 7 ISI trade show. (Dr Pepper StarCenter – (K Lynn Skating School, McKinney, Texas) Montgomery, Ala.)

Robb Olexin of Becker Arena Products conducts the ISIA To view their proﬁles, please visit Education Foundation’s live Recreational Ice Skating Online at RISonline.org. auction with the assistance of Robyn Bentley-Graham, Please let your skaters know that applications for the 2019-20 foundation secretary, academic year are due Feb. 1 and can be found on the ISI and Samantha Bentley, website (skateisi.org ) in September. foundation fundraising/ auction committee co-chair.

Oakton Ice Arena Hockey Tax-deductible donations to the foundation are welcome at any Supervisor Jordan Mann, time. For more information, please email [email protected] or visit right, was the lucky winner of the Zamboni cooler. skateisi.org (click on ISIA Education Foundation on the homepage).

The ISIA Education Foundation has Internal Revenue Service 501 (c) (3) status as a public, not-for-proﬁt organization and is registered with the Illinois Secretary of State as a not-for-proﬁt organization.

FALL 2018 39 MAY Calendar 3-5 ...... Knoxville TN Ice Chalet ISI-Endorsed Competitions and Shows & Exhibitions The 50th Annual Robert Unger ISI Competition Deadline for the next EDGE calendar: Oct. 8. For updates, see skateisi.org (Events).

COMPETITIONS NOVEMBER 2-4 ...... Tampa FL SEPTEMBER Ice Sports Forum 15-16 ...... Arlington TX ISI Fall Challenge ICE at The Parks 18 ...... Centennial CO May 31-June 2 ICE at The Parks 15th Annual ISI Open South Suburban Ice Arena Centennial Ice Rinks Competition 23rd Annual Winterfest ISI Competition Wilmette, IL 28 ...... Peoria IL Owens Recreation Center – Peoria Park District 2019 JUNE Fall Spectacular JANUARY 9 ...... Centennial CO OCTOBER 19-20 ...... Centennial CO South Suburban Ice Arena Family Sports Center Yvonne Dowlen Memorial ISI Competition Family Sports Center ISI Competition

FEBRUARY SHOWS & EXHIBITIONS 9-10 ...... Niles IL Niles Park District IceLand Oct. 5-7 Sweetheart Open OCTOBER Ice Chalet 27-28...... Tacoma WA Knoxville, TN Sprinker Recreation Center Haunted Theater

6 ...... Roseville IL NOVEMBER Skatetown Ice Arena 23-Dec 22 ...... Dallas TX Octoberfest Galleria Dallas Ice Skating Center 13 -14 ...... Aliso Viejo CA Feb. 22-24 Toyota Sports Center Grand Tree Lighting Celebration at Galleria Aliso Viejo Ice Palace Dallas 23rd Annual ISI Open Competition El Segundo, CA 21 ...... Redwood City CA DECEMBER Nazareth Ice Oasis APRIL 1-2 ...... Franklin Park IL October Challenge Franklin Park Ice Arena 26-27 ...... Woodbury MN 2018 Holiday Recital HealthEast Sports Center 5-7 ...... Knoxville TN Skate Woodbury ISI Classic Ice Chalet 31st Annual Nutcracker on Ice April 12-14 15 ...... Arlington TX Doug Woog Arena ICE at The Parks So. St. Paul, MN Holiday at The Parks TBD ...... Bakersﬁeld CA Rabobank Arena, Theater & Convention Oct. 26-28 Center South Lake Tahoe Ice Arena Home for the Holidays On Ice Extravaganza South Lake Tahoe, CA MAY 27 ...... Rockland MA 3-5 ...... Niles IL Winterland Skating School April 13 Niles Park District IceLand 32nd Annual Halloween Classic Animal Antics of the Air, Land, Sea, & ICE

40 FALL 2018 June 4-7, 2019

FALL 2018 41 MIKE CLAYTON Owner, CEO Ice Rink Events The Woodlands, Texas

Education surprised that the Indian people do not University of Houston – bachelor’s know how to tie shoe laces. So, we had degree in finance, marketing to switch out the lace-up rental skates for Velcro and clips!” Years in Current Position Benefits of ISI Membership 20 ‘The recreational skater retention Other Work Experience programs that build long-term business; Drugstore-chain merchandising, retail professional career development.” sales, restaurant cashier and busboy, Words of Wisdom TV commercial production, ice show spotlight operator “Follow your dreams! Whatever the life goal — a business idea, a patent idea, Company Purpose writing a book, oil painting, building a “The design, manufacturing, installation, beach house, adopting a baby, anything and operation of permanent and — push it forward some small way each Mike and seasonal ice skating and ice-sports and every day. Take baby steps!” his wife, Lena venues, coast-to-coast and worldwide — Other Favorite Activities 80 locations this season from Boston to San Diego, Tampa to Seattle.” “Exploring the world, eating gelato and inspiring our young team members to Industry Start follow their dreams, like I did.” “My sister Marsha Clayton Brennemen Family Life pressed my mom and dad to take us ice skating at Winterland in Houston in “My wife and partner, Lena Gotschall, is 1969 — 49 years ago! While she skated, I a lifelong figure skater (hydroblading became a rink rat and ultimately helped specialist). We love skating!” resurface the ice — remember the “patch Little Known Fact ice” water barrel? Marsha continues in About Mike skating, too, coaching Special Olympians in Austin, Texas.” “We have a holiday home in Oberstdorf, Germany, known by many to be a world- Most Interesting skating and winter-sport center in Bavaria.” Moments on the Job Parting Words “We were hired to provide the ice rink ‘stage’ for the CBC-TV ‘Battle of the “We encourage all in our industry, from Blades’ reality skating show in Canada. coaches to rink managers, to re-focus When our crew crossed the border at their time and energy to grow the public Niagara Falls, the Canada border agent skating and beginner-instruction part was stunned and shocked that a Texas of their business and the birthday and company was coming into Canada to group party business. This is where all of build an ice rink! Also, when we opened your future skating and hockey customers the first year-round ice rink in India at originate. As an industry, we do not Ambience Mall in New Delhi, we were concentrate enough on this fact.”

42 FALL 2018

From the locker room to the arena, Mondo can stand up to the abuse.

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800 361 3747 [email protected]