DOCSLIB.ORG

04 Petsmart Annual

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
04 Petsmart Annual The Heart of Our Business F INANCIAL H IGHLIGHTS* 2004 2003 2002 (In thousands, except gross margin and per-share amounts) TOTAL RESULTS NET SALES $ 3,363,452 $ 2,993,115 $ 2,695,184 GROSS MARGIN 30.8% 30.0% 29.1% NET INCOME $ 171,228 $ 135,402 $ 85,619 EARNINGS PER SHARE $ 1.14 $ 0.92 $ 0.61 OPERATING CASH FLOW $ 282,569 $ 245,761 $ 223,738 TOTAL DEBT $ 250,735 $ 170,395 $ 167,167 O THER H IGHLIGHTS TOTAL STORES 726 TOTAL EMPLOYEES 30,300 TOTAL 2004 IN-STORE PET ADOPTIONS 373,287 *Financial Highlights have been restated for the company’s corrections related to lease accounting. See Note 2 to the Notes to the Consolidated Financial Statements. PETsMART, Inc., (NASDAQ: PETM) is the largest specialty retailer of services and solutions for the lifetime needs of pets. The company operates more than 725 pet stores in the United States and Canada, a growing number of in-store PETsHOTELs, as well as a large pet supply catalog business and a leading online provider of pet products and information (www.petsmart.com). PETsMART provides a broad range of competitively priced pet food and supplies, and offers complete pet training, grooming and adoption services. There’s a special place and time in every PETsMART® store where, every day, the simple becomes extraordinary. It’s the groomer’s reassuring word and gentle stroke. It’s the extra touch. It’s a caring story exchanged in the cat food aisle. It’s the genuine smile. It’s a playful greeting at the door. It’s the thoughtful question. It’s a triumphant achievement shared in the training ring. It’s the confident answer. Indeed, it is those precise moments where knowledge and shared passion for pets come together. It’s where meaningful, lasting bonds are forged. It’s the power of the PETsMART brand. It’s the heart of our business. And quite simply, it’s extraordinary. “From the moment I walked into PETsMART that Friday night, I felt like each employee I dealt with viewed my predicament as theirs and did everything possible to try to help me solve it.” KAREN WASHBURN, RALEIGH, N.C. Karen Washburn was just hours away from leaving for PETSMART PETSHOTELSM an extended business trip when she learned her plans • In 2004, we announced plans to have a friend watch Noah, her 4-year-old Basset to roll out our hotels chain wide, believing the market Hound, had disintegrated. Fortunately, a PETsMART can support up to 270 PETsHOTELSM had just opened nearby. She gathered up PETsHOTELs. We will add 12 new hotels in 2005 and Noah, his shot records and toys and drove to the hotel. expect to add 20 more in 2006 as we grow this business. The • We initiated testing in late Perfect 2004 on a 2,400 square-foot, stand-alone Doggie Day Camp™ inside our Pasadena, Solution Calif., store. We’ll test up to Unfortunately, Noah lacked a Bordatella shot and couldn’t five more locations in 2005. be accepted that night. That’s when PETsMART • PETsHOTEL and Doggie Day associates took Karen’s problem into their own hands. Camp give added dimension One associate arranged for an immediate shot from the to our brand by expanding our ability to provide Total in-store Banfield hospital. PETsMART trainer Sharon Lifetime Care™ for pets. Moll referred Karen and Noah to a private petsitter And they drive traffic to other services, such as grooming. who cared for Noah until the required 48-hour waiting period for the shot was completed. The sitter then delivered Noah back to the PETsHOTEL for the balance of the time. In a letter to PETsMART, Karen (At right) Karen Washburn was noted that her calls to the hotel throughout the week floored by the service she and Noah received at the PETsMART to check up on Noah were always answered by friendly PETsHOTEL from accredited associates. Noah’s stay was capped off with a full PETsMART Training Instructor Sharon Moll and fellow associates shampoo and grooming treatment. at Store 594 in Raleigh, N.C. “…it is no longer just a place I go to buy products for my dog. It is a full-service business where I know my dog will be well taken care of and cared for…even down to his toenails!” KAREN WASHBURN, RALEIGH, N.C. 2 “Customer service like this is legendary, and you can be sure that my experience will be conveyed to everyone who will listen. I’d say quality customer service, such as David Place displayed to me today is rare, but not at PETsMART, especially at David’s store.” CHUCK HAGUE, MARIETTA, GA 4 “While I have enjoyed the helpful and knowledgeable people at this particular store many times, it was two particular incidents that turned me into a very loyal and happy ” customer. CHUCK HAGUE, MARIETTA, GA PETsMART customer Chuck Hague, a pet CUSTOMER parent to three dogs, two cats and a hamster, SATISFACTION had already had one memorable experience • Our flexible store format, which is designed around at PETsMART when he returned with another our customers and how they problem. The first time, he was searching shop, is a distinct advantage for a replacement for a defective filter. “The over our competitors. manager simply walked up to a box, opened it • Our prices are generally 10 up, and handed me the filter. He recognized percent below other pet specialty and within 5 percent me and didn’t even look at the receipt,” of the cheapest discounter. Chuck recalled in a letter to the store. • In 2004 we rolled out a new-store sign package that The emphasizes our strong value Extra propositions, helps customers navigate the store and provides detailed, solution-oriented Touch product information. Weeks later, he was looking for a replacement cover for one of his aquariums, which had slipped and shattered during cleaning. He worried about the cost and availability of the new cover because it was off of a large aquarium with a curved front. Pet Care Manager David Place retrieved a packaged cover from one of the floor models, placed it in Chuck’s cart and told him he’d take care (At left) Customer Care Manager of getting a replacement for the PETsMART David Place sees eye-to-eye with tank. “He was genuinely concerned about our Chuck Hague at Store 291 in Smyrna, Ga., when it comes to providing fish tank not having a cover,” Chuck wrote. solutions to Chuck’s pet care needs. 5 “Although I have shopped at competitors for our pet needs, I have always found the staff, store appearance and quality of live merchandise to be ” far superior when I am at PETsMART. CHRISTINA SCHALJO, FLORISSANT, MO Christina Schaljo usually has her hands full when she shops at PETsMART. On one TOTAL LIFETIME CARE™ trip, with three of her five children in tow, she was shopping for a filter for one of • We focus on selecting, educating their three large fish tanks. A new gerbil also was on the list. That’s when Christina and rewarding people who are passionate about pets and made a friend in Kevin VanCoutren. who can build a customer- focused culture. • Our store size and configuration The gives us tremendous flexibility Thoughtful as we develop and enhance our service offerings as well as In a letter to PETsMART, she grow our product and pet lines. wrote, “Kevin was not only Question • Nearly one quarter of our friendly and patient with both stores serve equine customers myself and the kids, he was knowledgeable as well. He took the time to examine through our State Line Tack® our filter system and figured out what was wrong, so that we left with a working business and more than half offer veterinary services through filter.” He also introduced the Schaljos to the only remaining gerbil in the store, Banfield, The Pet Hospital®. but recommended they not buy it because it demonstrated some feistiness and • PETsMART products also are probably was not appropriate for the younger children. He suggested they wait found in our series of leading for the next shipment. “I complimented Kevin on his friendliness and helpfulness catalogs and online at the popular pet e-commerce site, and he replied that he tries to treat customers the way he would like to be treated www.petsmart.com. when he goes shopping.” (At right) With five kids, two dogs, two birds, three fish tanks and a “PETsMART is lucky to have such a professional, lizard, Christina Schaljo finds associate courteous, intelligent and friendly employee. My Kevin VanCoutren’s patience and knowledge the perfect answer to her family and I will be doing all of our pet needs when she shops at Store 112 3 in Florissant, Mo. Riding along are shopping at PETsMART from now on.” children Hannah, Natalie, Victoria CHRISTINA SCHALJO, FLORISSANT, MO and Frederick. 6 “I have to admit that there were times that without Tina’s extra support, we might have given up and that would have been a terrible loss to all of us.” KANDY BRADLEY, MILAN, ILL Training a deaf dog, some would say, is impossible. That’s what the Bradleys TRAINING learned when they contacted local trainers about their son Bryan’s deaf English • In 2004, PETsMART’s accredited Bulldog puppy. One trainer even recommended Ella be put to sleep. Then they pet instructors taught nearly 300,000 dogs good behavior met Tina Gannon, a PETsMART Pet Training Instructor. “Tina has been there for skills. us ever since we first met her,” wrote Kandy Bradley.
Load more

Recommended publications
  • ZO1 Writeup.Pdf
    79 Madison Ave, 2nd Floor New York, NY. 10016 www.haydencapital.com January 10, 2017 The Elevator Pitch Zooplus (ETR: ZO1, Price: €122) is the leading online retailer of pet food and supplies in Europe. Generally, in a commoditized market such as selling pet food, the lowest cost provider with the best customer service has the “right to win”. We believe that Zooplus will be this winner, given its structural cost advantage versus its competitors (which we explore below). Additionally, customer satisfaction is extremely high, and we can clearly see customers’ appreciation for the company’s value proposition, as evidenced by the 94% sales retention rate. These unbeatable low prices and high customer satisfaction have led to a 31% annualized sales growth rate since 2010, while still possessing a long runway for continued expansion. We believe the market is underestimating the long-term earnings power of the firm and consequently significantly undervaluing the company. For instance, the stock is currently trading at 0.9x 2016 sales while comparable acquisitions have taken place at 2 – 6x multiples. Additionally, we believe at maturity, the business will have normalized operating margins of 8 - 10%, implying a valuation of ~10x normalized EBIT. This is extremely cheap for a dominant company with 50% market share in its category, a clear and growing advantage versus competitors, and profitable growth of 20 - 25% per year going forward. As the business grows, this will only increase its competitive advantage due to economies of scale, resulting in lower cost of goods and shipping costs per order. It is hard to put a static price target on a company growing its value so quickly.
    [Show full text]
  • 2013 Annual Report
    2013 Annual Report Letter to our Stockholders April 25, 2014 Dear Fellow Stockholders: This was a very exciting year in our company history as we celebrated our 20th listing anniversary on the NASDAQ Stock Exchange. We are pleased that 2013 marked the fourth consecutive year of double-digit earnings per share growth and a record high year for earnings before tax margin. Our ability to continue to consistently deliver against our long-term shareholder value strategy is a testament to our ability to manage what we can control even in an uncertain macroeconomic environment. In 2013, we generated $6.9 billion in net sales, including services sales of $766 million, on comparable store sales growth of 2.7%. Overall, earnings before tax increased to $642 million, or 9.3% of sales, resulting in earnings per share of $4.02. We generated $615 million in operating cash flow, and spent $147 million in capital expenditures, adding 55 net new stores and 3 new PetsHotels. As a result of our strong cash generation, we returned $54 million in quarterly dividends to our shareholders, and repurchased $464 million in common stock. In September, our Board of Directors approved a new $535 million share repurchase program and increased our quarterly dividend by 18% to 19.5 cents per quarter, reinforcing our commitment to return excess free cash flow to our shareholders. Fundamentally, we believe that pets make us better people. This belief allows us to play a unique role centered around creating more moments for people to be inspired by pets through our strategic pillars of caring for our customers, caring for our associates, and caring for our communities.
    [Show full text]
  • Petsmart Fish Return No Receipt
    Petsmart Fish Return No Receipt GershomIs Hillel jumpable swishes or ywis well-lined and seasonally. when lasts Sapiential some tenpin Lucas experiment sneak-up, nights? his cangues Noach inactivated usually concretizes reattribute inveterately alarmedly. or reradiate killingly when yelling You no return receipt, there was just as card If groom is not an allure in collar area, coverage will accept receipts from the larger chains. Chris, did his best to avoid us at all costs. Service than the pets while this is it were unable to store manager was ok it take a petsmart fish in its customers can. Thanks to Farmers Dog. Quality of Fish at PetSmart and PetCo Freshwater Aquarium. Does chewy give refunds? The product ought will remain atop its midnight form. How true does turnover cost to distress a Border Collie? Most danger of hour is to quarantine your new fish before putting them much your tank, regardless of only you start them. Try again later, or contact the app or website owner. Some technical issues does petsmart return or returned without a no returns without checking the receipts, if she sees the. Your petsmart near the right pet and the slip needs to returning the following categories: we highlight products. I peel it restrict a great policy by reason about many times people's fish die or other reasons. Petsmart return card number of petsmart employee i returned! Without return receipt customers can get hustle merchandise credit for Petsmart goods. In that situation, Chewy. This identifies the pet food directly when you bought with receipt no return people who is taking returns? How do some exclusions apply to apply coupons to the fish return? Kindly keep Product number and Order number available.
    [Show full text]
  • The Effect of Showrooming on Specialty Retailers: Leveraging a Framework for Success" (2015)
    University of Arkansas, Fayetteville ScholarWorks@UARK Accounting Undergraduate Honors Theses Accounting 5-2015 The ffecE t of Showrooming on Specialty Retailers: Leveraging a Framework for Success Erin Jodi Belk University of Arkansas, Fayetteville Follow this and additional works at: http://scholarworks.uark.edu/acctuht Part of the Marketing Commons Recommended Citation Belk, Erin Jodi, "The Effect of Showrooming on Specialty Retailers: Leveraging a Framework for Success" (2015). Accounting Undergraduate Honors Theses. 18. http://scholarworks.uark.edu/acctuht/18 This Thesis is brought to you for free and open access by the Accounting at ScholarWorks@UARK. It has been accepted for inclusion in Accounting Undergraduate Honors Theses by an authorized administrator of ScholarWorks@UARK. For more information, please contact [email protected], [email protected]. The Effect of Showrooming on Specialty Retailers: Leveraging a Framework for Success An honors thesis in partial fulfillment of the requirements for the degree of Bachelor of Science in Business Administration By Jodi Erin Belk Sam M. Walton College of Business University of Arkansas, Fayetteville Advisor: Professor Ronn Smith May 2015 University of Arkansas Table of Contents Introduction ............................................................................................................................................... 2 Literature Review .................................................................................................................................... 2
    [Show full text]
  • Petsmart Sales Not Rebounding Enough; Online Competition Increasing
    CUSTOM REPORT Reverdy Johnson, [email protected] Cleared for general distribution PetSmart Sales Not Rebounding Enough; Online Competition Increasing Companies: AMZN, COST, PETM, TGT, WFM, WMT August 12, 2014 Research Question: Is PetSmart seeing a continuation of its first quarter slide or will its second quarter be the beginning of a performance rebound? Silo Summaries Summary of Findings 1) PetSmart District Managers . PetSmart Inc.’s (PETM) second quarter does not appear to be Eight of 10 sources said sales are up year to year, rebounding enough from its subpar first quarter. Although eight of though nine sources said results are not on track with company objectives. Hard goods have become stale 10 PetSmart district managers said sales have risen year to year, and there is a lack of enthusiasm for them at the store seven of them reported only a 1% to 2% increase. Also, nine level and from customers. Four sources said their district managers said they are not on track with their target and regions are seeing more competition as customers seek characterized results as disappointing. super-premium foods elsewhere, and get food at grocery stores out of convenience. Five sources said . Competition has increased as supermarkets roll out premium pet promotions are increasing as the stores try to clear out food. Also, PetSmart’s hard goods sales have lost momentum, seasonal and surplus items while also introducing and it has increased its promotions to move seasonal items and premium foods at lower prices. Online is not a threat for introduce premium products. six sources. Four other sources said online is emerging as more of a threat than in the past.
    [Show full text]
  • Case Study: Petsmart Searches for a Sustainable Strategy David Brennan University of St
    University of St. Thomas, Minnesota UST Research Online Marketing Faculty Publications Marketing 2013 Case study: PetSmart searches for a sustainable strategy David Brennan University of St. Thomas, Minnesota, [email protected] Follow this and additional works at: http://ir.stthomas.edu/ocbmktgpub Part of the Marketing Commons Recommended Citation Brennan, David, "Case study: PetSmart searches for a sustainable strategy" (2013). Marketing Faculty Publications. 30. http://ir.stthomas.edu/ocbmktgpub/30 This Article is brought to you for free and open access by the Marketing at UST Research Online. It has been accepted for inclusion in Marketing Faculty Publications by an authorized administrator of UST Research Online. For more information, please contact [email protected]. PetSmart Searches for a Sustainable Strategy Abstract This case details a PetSmart’s struggle to find a sustainable strategy. It was started as a “big box” pet specialty category killer store in 1986. It went public in 1993 and rapidly expanded through acquisition. It focused on product variety and price which put it in direct competition with mass merchants, especially discounters and wholesale clubs. Loses in the 1990s led the company to hire Philip Francis to turn the operation around. As a result of restructuring dictated by Mr. Francis, PetSmart became profitable. Its supply chain was improved by adding distribution centers, standardizing and down-sizing stores, improving product quality, increasing services offered, moving away from a low price orientation, and developing a customer and pet friendly in-store experience. Robert Moran took over leadership of PetSmart in 2009. His emphasis has been on realizing the humanization of pets as members of the family, focusing on PetSmart’s target market, increasing store productivity, and adding new stores more slowly.
    [Show full text]
  • Zooplus When Good Management Meets Bad Business – a Structural Short-Selling Opportunity…
    Zooplus When Good Management Meets Bad Business – A Structural Short-Selling Opportunity… 15 February 2019 Disclaimer This presentation and the information contained herein are provided solely for information and illustration purposes, and are not to be construed as a solicitation of an offer to buy or sell any securities or other financial instruments any jurisdiction, including without limitation, Switzerland and the United States, or as an inducement to enter into investment activity. No investment decision relating to securities or other financial instruments should be made on the basis of this document. All information has been prepared in good faith. However, no representation or warranty is made or implied by Burggraben, and Burggraben does not assume any responsibility, concerning the accuracy, completeness, fairness, reliability or comparability of the information contained herein relating to third parties, which is based on publicly available information. Burggraben is under no obligation to revise or update the information contained herein. Nothing contained herein should be deemed to be a prediction or projection of future performance of any security or other financial instrument. Certain information contained in this presentation constitutes "forward-looking statements," which can be identified by the use of forward-looking terminology such as "may", "will", "should", "expect", "anticipate", "target", "project", "estimate", "intend", "continue" or "believe" or the negatives thereof or other variations thereon or comparable
    [Show full text]
  • Petco Hasn't Learned New Tricks Under TPG and Leonard Green
    September 2015 A Report by UNITE HERE Contact: Alyssa Giachino 310-795-5537 [email protected] PetCo hasn’t learned new tricks under TPG and Leonard Green Despite years of private equity ownership, PetCo lags its competition Key points: n PetCo, a retailer of pet supplies and services controlled by private equity firms TPG Capital and Leonard Green & Partners, recently filed for IPO. n TPG and Leonard Green’s nine year hold period for PetCo far exceeds the private equity industry average. n PetCo’s EBITDA growth has slowed significantly since 2012. n During the nine years of TPG and Leonard Green’s ownership (2006-2015), PetCo has trailed its main rival, PetSmart, by several metrics. n Since 2005, PetSmart has seen its operating and EBITDA margins expand. PetCo’s operat- ing and EBITDA margins shrunk over the same period. n Despite continuing to trail its main peer, combined deal fees paid by PetCo during TPG and Leonard Green’s two phases of ownership were at least $104 million. n TPG and Leonard Green have loaded on additional debt to PetCo to extract dividends in a series of dividend recapitalizations. PetCo’s leverage increased significantly over the period. Introduction PetCo, a retailer of pet supplies and services, has been under the control of private equity firms TPG Capital and Leonard Green & Partners for 12 of the past 15 years. Since 2000, TPG and Leonard Green have taken the firm private twice and recently filed to take it public for a second time. Photo: Mike Mozart (CC BY 2.0) 1 Over that period, TPG and Leonard Green have extracted $1.7 billion in fees and dividends from PetCo.
    [Show full text]
  • Pet Stores in the US March 2014 1
    WWW.IBISWORLD.COM Pet Stores in the US March 2014 1 Lucky dog: Pet owners will invest in premium products as disposable income rises IBISWorld Industry Report 45391 Pet Stores in the US March 2014 Andy Brennan 2 About this Industry 15 International Trade 29 Industry Assistance 2 Industry Definition 16 Business Locations 2 Main Activities 30 Key Statistics 2 Similar Industries 18 Competitive Landscape 30 Industry Data 2 Additional Resources 18 Market Share Concentration 30 Annual Change 18 Key Success Factors 30 Key Ratios 3 Industry at a Glance 18 Cost Structure Benchmarks 20 Basis of Competition 31 Jargon & Glossary 4 Industry Performance 21 Barriers to Entry 4 Executive Summary 22 Industry Globalization 4 Key External Drivers 6 Current Performance 23 Major Companies 8 Industry Outlook 23 PetSmart Inc. 10 Industry Life Cycle 24 PETCO Animal Supplies Inc. 12 Products & Markets 27 Operating Conditions 12 Supply Chain 27 Capital Intensity 12 Products & Services 28 Technology & Systems 13 Demand Determinants 28 Revenue Volatility 14 Major Markets 29 Regulation & Policy www.ibisworld.com | 1-800-330-3772 | [email protected] WWW.IBISWORLD.COM Pet Stores in the US March 2014 2 About this Industry Industry Definition Pet stores sell a variety of pets, including shampoos, medication, toys, pet dogs, cats, fish and birds. Stores also sell containers, dog kennels and cat furniture. pet foods and pet supplies, such as Some stores also offer pet services such collars, leashes, health and beauty aids, as grooming and training. Main Activities The primary activities of this industry are Retailing pets Retailing pet food and supplies Providing pet grooming and boarding services The major products and services in this industry are Live animals Pet food Pet services Pet supplies Similar Industries 54194 Veterinary Services in the US Operators in this industry provide veterinary services.
    [Show full text]
  • 1 Petsmart Corporate
    ISACA Phoenix Chapter Job Posting Form PetSmart Corporate *Position Title: IT Compliance Engineer *Location: Phoenix, Arizona *Position Type: Full-time Compensation: Salaried Start Date: ASAP Number of Openings: 1 *JOB DESCRIPTION IT Compliance Engineer PetSmart is looking for an IT Compliance Engineer that will provide business and technical advice on a wide variety of compliance and information security topics. The individual serving in this position will have a natural curiosity and passion for governance. This role will apply that passion to stay current on changes in regulatory landscapes and help develop general and specific IT controls to protect our customers, associates, and brand. This position will have a high level of visibility providing IT leadership and management a continuous view of compliance and security posture. The ideal candidate will be able to balance activities such as high-level mapping of compliance objectives and detailed spot audit of technical controls. The candidate will lean-in to improve the consistency and efficacy of compliance activities. This position will report into the Information Security department where it will play a role in protecting pet parent and associate information enabling our associates in being the trusted partner to pet parents and pets in every moment of their lives. Essential Functions Coordination of IT Audit, Governance, Risk, and Compliance related activities Tracking and providing QA support of Control activities and processes Providing IT leadership with a continuous view
    [Show full text]
  • SPECIAL REPORT April 2013 Adopter Survey
    April 2013 New Adopter Survey Aggregate Results Survey Objectives Pethealth conducted a comprehensive adopter survey in April 2013 designed as a follow-up to a similar survey conducted in April of 2012, and to provide greater insight to three key objectives; 1. Determining the difference in purchasing behavior between those who adopt from an animal welfare organization (AWO) and those who adopt at a pet specialty retailer. 2. Determining if shelter pet food programs, which feature the distribution of free bags of food to new adopters, create loyalty among adopters for those brands and whether AWOs or pet specialty retailers have a greater impact on that brand’s loyalty. 3. Determining the degree to which pet adopters purchase pet supplies and pet pharmacy items online. 2 Survey Methodology The survey distribution was compiled using new pet adopter data collected through AWOs using our own industry leading PetPoint application for the period March 2012 to March 2013. Launched in 2005, PetPoint is a cloud-based animal management application developed specifically for AWOs, and allows Pethealth to aggregate more data on dogs and cats in AWOs than any other company. As the most widely used application in animal welfare, licensed by nearly 2,000 AWOs, it is one of the industries largest and most accurate repositories of information related to the animal welfare industry, and is now widely regarded by leading industry analysts as the leading source of data relating to AWOs. Data variables used to define the survey group included, though were
    [Show full text]
  • February 16, 2021 Open Letter to Federal, State & Local Government Officials Regarding Pets and COVID-19 Precautions We in T
    February 16, 2021 Open Letter to Federal, State & Local Government Officials Regarding Pets and COVID-19 Precautions We in the responsible pet care community commend the swift actions you and your peers across the country are taking to protect human health and reduce the current surge in COVID-19 infection cases. As you take these critical steps to control the spread of the disease, including again directing business closures, we urge you to continue to take into account the well-being of the pets and other animals loved and cared for by the citizens in your communities. Nearly 85 million American households own at least one pet, and 95% of pet owners consider their pets to be part of the family, according to the 2019-2020 American Pet Products Association National Pet Owners Survey. As the population faces the ongoing effects of the pandemic, including mental stress and prolonged social isolation, many people turn to their pets for comfort and companionship. The ranks of pet owners have also swelled as unprecedented numbers of people welcomed new pets into their lives over the past months. It is vital that businesses that provide the products, services or housing necessary for pet care, and the pets themselves, are included among the critical infrastructure that is allowed to remain open. Just as grocery stores and hospitals provide necessary sustenance and medical care to humans, pet stores that sell food, products and supplies, and businesses that offer veterinary, boarding and grooming services, must remain operational to ensure the continued humane care of companion animals. Pet stores supply nearly one-third of all dog and cat food; that number is much higher for food required for pets like small mammals, reptiles and fish.
    [Show full text]