TABLE OF CONTENTS Sangguniang Panlungsod Resolution Adopting the City of i Batac Citizen's Charter, 2017 Edition Messages City Mayor ii City Vice-Mayor iii Introduction / Foreword iv FACTS ABOUT THE CITY Vision and Mission of the City 1 Brief Historical Background of the City 2 Geo-Physical Characteristics 6 Population and Demographic Profile 11 Performance Pledge (City Government of Batac) 22 CITY FRONTLINE SERVICES I. EXECUTIVE SERVICES A. Office of the Mayor 1 Performance Pledges 23 2 Securing Mayor’s Clearance 25 3 Request for Mayor’s Approval to Hang 26 Streamer(s) 4 Request for Mayor’s Approval to Conduct 28 Advertising and Promotional Activities 5 Request for Solemnization of Marriage 29 6 Request for the Use of the Imelda Cultural Center/City Basketball Court, City Tourist 30 Buses, Kalipi Training Center, and City Equipment 7 Request for the Use of the City Ambulance 32 8 Securing Mayor's Endorsement to Cut Tree(s) 35 9 Request for Mayor's Permit for a Not-for-Hire 37 (Private) Tricycle 10 Securing Mayor's Permit for Fund Raising Activities/Silicitation 39 11 Securing Mayor's Permit to Conduct Motorcade or Procession 41 12 Seeking Mayor's Approval on Barangay 43 Request(s) 13 Request for a Discounted Rate of Burial Plot at 45 the City Cemetery 14 Securing Mayor's Endorsement to Borrow Blood 47 15 Application for the Junior City Scholarship 48 Program B. Human Resource Management Office 1 Vision 50 2 Mission 50 3 Performance Pledges 50 4 Answering Inquiries on Application for 51 Employment 5 Issuance of Service Record/Certificate of 52 Employment and Other HR Records 6 Initial Processing of Terminal Leave Pay 53 C. City Budget Office 1 Vision 54 2 Mission 54 3 Performance Pledges 54 4 Preliminary Review of Barangay Annual/Supplemental Budget 55 5 Certifying the Obligation as to Existence of 57 Appropriation D. Office of the City Accountant 1 Vision 60 2 Mission 60 3 Performance Pledges 60 4 Issuance of Certificate of Compliance 61 E. Office of the City Planning & Development Coordinator 1 Vision 62 2 Mission 62 3 Performance Pledges 63 4 Securing of Zoning Certification for Business 65 Establishments Permit 5 Securing of Zoning/Locational Clearance for 68 Building Construction 6 Securing of Mayor's Permit on Zoning for Fence 72 Construction 7 Securing a Zoning Certificate for Land Use 75 8 Requesting Research Assistance/Request for Data at the City Planning and Development 77 Coordinator Office 9 Requesting Preparation of Program of Work for Proposed Barangay Project to be Funded by 80 Barangay Development Fund 10 Requesting Preparation of Program of Work for the Proposed Barangay Project to be Funded by 82 the City Government 11 Requesting Technical Assistance in the Preparation of the Barangay Annual Investment 84 Program (AIP) and the Barangay 20% Development Fund 12 Availing of Cemetery/Burial Plot at the City 86 Public Cemetery II. LEGISLATIVE SERVICES A. Office of the Sangguniang Panlungsod 1 Vision 89 2 Mission 89 3 Performances Pledges 89 4 Issuance and Renewal of Motorized Tricycle 91 Operator's Permit (MTOP) 5 Referrals of Barangay Ordinances, Resolutions, Annual and Supplemental Budgets as well as 94 Financial or Accomplishments Reports of Different Offices 6 Request/Secure Certified True Copy of Ordinances, Resolutions, Briefs of Minutes of 96 Sessions, Committee Hearings and Other Documents 7 Accreditation or Re-Accreditation of Non- Governmental Organizations (NGOs) 97 8 Using and Borrowing of Books and Availing of 99 Computer/Internet Services in the Library III. SOCIAL SERVICES A. Office of the City Social Welfare & Development Officer 1 Vision 101 2 Mission 101 3 Performance Pledges 101 4 Aid to Individual in Crisis Situation (AICS) 102 5 Issuance of Social Case Study Report 103 6 Issuance of Certificate of Indigency 105 7 Enrolment of Children with Disabilities in the Stimulation and Therapeutic Activity Center 106 (STAC) 8 Pre-marriage Counseling (PMC) 107 9 Issuance of the Senior Citizen's Identifications 109 Cards 10 Issuance of Purchase Slip/Booklet to Senior 110 Citizen and Person/s with Disability (PWDs) 11 Provision of Physical Therapy Treatment 111 Sessions to Children with Disabilities 12 Provision of Fine Motor Development Sessions 112 to Children with Disabilities 13 Provision of Special Education Sessions to 113 Children with Disabilities 14 Provision of Emergency Shelter Assistance 114 15 Issuance of the Solo Parent's Identification 115 Cards 16 Enrollment of Children in Child Development 117 Center 17 Center-Based Early Childhood Care and 118 Development B. Office of the City Health Officer 1 Vision 119 2 Mission 119 3 Performance Pledges 119 Provision of Medical Consultation and 4 121 Treatment Issuance of Sanitary Permit and Health 5 122 Certificate for Business 6 Securing Medical Certificate 125 Requests for Solution/s for Sanitation-Related 7 126 Complaints 8 Request for Dental Services 128 9 Request for Anti-Rabies Vaccine 129 10 Request for Immunization Services 130 11 Request for Medical Laboratory Services 132 Provision of Medical Consultation, Treatment 12 and Management of Patient with Tuberculosis 135 (TB) 13 Provision of Birthing Services 136 C. Public Employment Service Office (PESO) - Human Resource Management Office 1 Vision 138 2 Mission 138 3 Performance Pledges 138 4 Provision of Job Referral for Local Employment 139 5 Provision of Labor Market Information 141 6 Posting of Job Vacancies 142 Provision of Overseas Employment Facilitation 7 143 Services for Applicants Provision of Overseas Employment Facilitation 8 145 Services for Employers Processing of Availment of Special Program for 9 146 Employment of Students (SPES) D. Office of the Mayor - Community Affairs and Development Office 1 Vision 149 2 Mission 149 3 Performance Pledges 149 4 Provision of Public Information 150 5 Request for Initial Processing of Batac Citizen's 151 Centenarian Awards Claims IV. CIVIL REGISTRY SERVICES A. Office of the City Civil Registrar 1 Vision 153 2 Mission 153 3 Performance Pledges 153 4 Timely Registration of Certificate of Live Birth 155 5 Timely Registration of Certificate of Live Birth 157 of Illegitimate Child 6 Registration of Certificate of Death 159 7 Registration of Certificate of Death with 161 Transfer of Cadaver Certificate 8 Timely Registration of Certificate of Marriage 162 9 Issuance of Transcription/Certification of Birth, Marriage and Death and Markings of Certified 164 Machine Copy 10 Registration of Legal Instruments 166 11 Filing for Petition for Change of First Name (CFN) and Correction of Clerical Error Under Republic Act 9048 and Republic Act 10172 (An a Act Further Authorizing the C/MCR or the CG 171 to Correct Clerical or Typographical Errors in Day and Month in the Date of Birth or Sex of a Person 12 Securing a Marriage License 175 13 Registration of Court Decrees (Annulment, Adoption, Presumptive Death, Rectification/Revocation/Rescission of 177 Adoption/cancellation or Correction of Entries re: Year of Birth and Citizenship) 14 Application of Supplemental Report 179 15 Request for advance endorement (Piecemeal) to Philippine Statistics Authority (PSA) for 181 issuance of Security Paper 16 Request fo Endorsement on Civil Records to the 183 Civil Registrar General 17 Late Registration of Birth, Marriage or Death 184 18 Out-of-Town Registration/Reporting 187 V ECONOMIC SERVICES A. Office of the City Treasurer 1 Vision 189 2 Mission 189 3 Performance Pledges 189 4 Payment of Business Taxes, Fees and Other 191 Charges 5 Securing Community Tax Certificate 192 6 Securing Professional Tax Registration 194 7 Branding and Securing Certificate of Ownership 195 of Large Cattles 8 Securing Certificate of Non-Tax Delinquency 196 9 Securing Transfer Tax Certification 198 10 Cash Division 200 11 Administrative Division 201 12 Payment of Delinquent Real property Taxes 202 13 Payment of Updated Real Property Taxes 203 B. Office of the City Assessor 1 Vision 206 2 Mission 206 3 Performance Pledges 207 4 Request for Certified True Copy of Tax Declaration and Certifications relative to 209 assessment and ownership of Real Properties 5 Request for an updated Tax Declaration of Transfer of Ownership and Conforming of 210 Certificate of Title 6 Appraisal and Assessment of Newly Constructed/Renovated Buildings and other 212 improvements and Newly Installed Machinery 7 Request for an Updated Tax Declaration for simple Transactions (Correction of Area and 213 Correction of Name) 8 Request for an Updated Tax Declaration oin Cases of Change of Classification or Change as 215 to actual Use of a Certain Property 9 Request for lot verification in the cadastral Maps/Tax Maps 217 10 Request for Lot Identification in the Cadastral Maps/Tax Maps 219 11 Request Updated Tax Declaration of Subdivided or Consolidated Lots 220 12 Request for new Tax Declaration of a Parcel of Land declared for the First Time 222 13 Request fo Annotation and cancellation of the Encumbrance in the Field Appraisal and 224 Assessment Sheet (FAAS) and Tax Declaration 14 Issuance of Notice of Assessment 225 15 Verifying History or Previous Records of Real Property 226 C. Office of the City Treasurer - Market Section 1 Vision 227 2 Mission 227 3 Performance Pledges 227 4 Payment of Rental Fees at the Public Market 229 and Riveride Empanadaan 5 Payment of Market Entrance Fees at Public 231 Market 6 Payment of Terminal Parking and Passage Fees 232 for Buses and Jeepneys 7 Payment of Parking Fees of Trucks and other Conveyance discharging merchandise at the 233 Public Market 8 Calibration o Weights and Measures 235