Commercial Cardlock Network Cardlocks & Agencies
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commercial cardlock network cardlocks & agencies COAL HARBOUR COQUITLAM ANNACIS ISLAND RICHMOND LANGLEY NORTH STEVESTON DELTA NORTH CLOVERDALE DELTAPORT TERRACE SMITHERS KITIMAT BURNS LAKE VANDERHOOF EDMONTON PRINCE GEORGE WILLIAMS LAKE BARRIERE REVELSTOKE CALGARY CACHE CREEK KAMLOOPS PORT HARDY VERNON CAMPBELL RIVER SQUAMISH KELOWNA CRANBROOK FLOOD CHILLIWACK PARKSVILLE CASTLEGAR NANAIMO ABBOTSFORD GRAND FORKS DUNCAN CARDLOCK AGENCY MARINA cardlock locations in british columbia lower mainland thompson/okanagan Abbotsford Barriere Annacis Island Cache Creek Chilliwack Kamloops (2) Cloverdale Kelowna Coquitlam Revelstoke Delta (2) Vernon Flood kootenays Langley North Castlegar Richmond Cranbrook Squamish Grand Forks northern vancouver island Burns Lake Campbell River Kitimat Duncan Prince George (2) Nanaimo (2) Smithers Parksville Terrace Port Hardy Vanderhoof Williams Lake cardlock locations in alberta Calgary (2) Edmonton For more information on the Chevron Cardlock Network or to report lost or stolen cards, call us at 1-800-331-7353 or (604) 668-5386 or visit us online at Chevron.parkland.ca customer & driver responsibility At Chevron, the safety of our customers and staff is paramount. As a Chevron Cardholder we want to ensure that you are armed with the tools required to assist you in the case of an emergency at one of our sites. To that end, we would ask you to review the content in this docu- ment with each cardholder. As required in the BC and Alberta Fire Codes, ensure your staff / drivers are trained on an annual basis on the safe operation of our Cardlock equipment and emergency procedures as outlined in this document. Chevron Cardlocks are for commercial fuelling only and NOT open to the general public. observe safety and operational signage Review the Cardlock Operating Instructions posted at each Card Reader before fuelling fuelling at the cardlock Fuelling Instructions: • Ensure you follow the written fuelling procedures posted at the card reader • Swipe your commercial card at the card reader • Follow instructions on the screen • Select the correct dispenser – note the pump number • Fuel up your vehicle – ALWAYS ATTEND THE NOZZLE – follow procedures posted at each card reader • When fuelling complete, hang up nozzle and print your receipt by carding in again info stop sign – in case of emergency Each of our Cardlock locations has an Info Stop sign which provides the following in the event of an emergency: • Emergency instructions c/w phone numbers • Fire extinguishers • Site safety plan • Emergency Stop Button Please locate the Info Stop Sign BEFORE fuelling Take appropriate action in event of an emergency: • Clear area • Push Emergency Stop Button • Call Fire Department 911 • Call Parkland Emergency Information Centre PEIC 1-877-500-4328 customer responsibility Final Words – “Be Responsible” • Avoid spills and leave the site clean for the next customer • Ensure that each of your Cardlock cardholders reviews and acknowledges this training on an annual basis • Ensure that you maintain training records for each person authorized to dispense product at our Cardlock facilities in BC and Alberta • If you would like additional information on the safety procedures or correct use of equipment, please contact your local Chevron Cardlock Operator for more details. how to use your cardlock card Please follow the instructions on the screen: 1 Insert Card into the reader with the magnetic stripe on the right 2 Remove Card 3 Enter PIN number 4 Press “Enter” 5 If asked, enter odometer number 6 Press “Enter” 7 If asked, enter misc. (miscellaneous) # 8 Press “Enter” 9 Enter Pump number 10 Press “Enter” 11 Turn on Pump and fuel your vehicle 12 Need a receipt? Re-insert your card after fuelling NOTE: After inserting your card, you may be asked “Issue Receipt” (from last transaction). If you want the receipt, press “Yes,” if you don’t, press “No” and continue with your new transaction. TO REPORT A LOST OR STOLEN CARD PHONE (604) 668-5386 TOLL FREE 1-800-331-7353 Please remember cardholders are responsible for cardlock pur- chases until loss or theft is reported to Chevron. For details of your responsibilities as a Chevron Commercial Cardlock Card customer, please refer to the Parkland Corporation Cardlock Agreement which accompanied your cardlock card. cardlock error messages CARD INVALIDATED The card is locked out of the system. Please call Commercial Account Services at (604) 668-5386 or 1-800-331-7353. INCORRECT CARD Only Chevron, UFA / CFN and accepted third party fleetcards are valid. CHECK CARD ORIENTATION Card has been inserted incorrectly. Re-insert card as per instructions. INCORRECT READING The system did not read the card correctly. Insert the card until you hear the beep, then remove the card quickly. Try cleaning the card, and if the problem persists, order a new card by calling (604) 668-5386 or using FleetPro at www. cfnfleet.com. UNAUTHORIZED, RE-ENTER The card is not authorized for the product selected. Please select another product. IN USE, RE-ENTER The pump selected is in use by another customer, select another pump. BAD PIN Incorrect PIN. Please re-enter your PIN number. CARD EXPIRED Card has expired. Please order a new card by calling Commercial Account Services at (604) 668-5386 or 1-800-331-7353 or using FleetPro at www.cfnfleet.com EXCEEDS WITHDRAWAL AMOUNT LIMIT Daily volume limit has been reached. EXCEEDS WITHDRAWAL FREQUENCY LIMIT Daily transaction limit has been reached. cardlock operating instructions • Stop engine, apply parking brake, No Smoking, No Cell Phone Usage • Insert card in reader, select product by pump number • Remove pump nozzle, turn lever “ON” • See Satellite Operating Instructions • ALWAYS ATTEND NOZZLE, NEVER BLOCK OPEN • NEVER TOP UP FUEL TANK • MAINTAIN NOZZLE CONTACT WITH FUEL TANK AT ALL TIMES WHEN FUELLING • Hang up pump nozzle(s) and turn lever “OFF” • Insert card for receipt fire regulations for portable containers • Remove CSA approved portable containers from pick-up truck bed liners when filling • Attach the provided ground cable when filling “Tidy Tanks” or approved steel containers emergency instructions • Stop product flow • Clear everyone from area • Activate “Emergency Stop” button at the Info Stop Sign • Call Fire Department • Call Parkland Emergency Information Centre 1-877-500-4328 cardlock card maintenance & security • Avoid handling magnetic stripe • Keep card clean & dry • Keep card away from sunlight & heat • Keep card away from cellphones & magnets • Keep card protected when not in use • Always keep your PIN confidential • Do not write your PIN on your card • Do not keep a written record of your PIN in your wallet or truck Card problems? Contact Commercial Account Services at 1-800-331-7353 or (604) 668-5386 To cancel a card online using FleetPro, go to www.cfnfleet.com TO REPORT A LOST OR STOLEN CARD PHONE (604) 668-5386 TOLL FREE 1-800-331-7353 fleetpro FleetPro is an online Cardlock card management tool. It allows you to make the following changes to your account, 24 hours a day, 7 days a week. • Order or cancel Cardlock cards • Make changes to existing cards • Change PIN information • Custom reporting • Current transaction data For more information about FleetPro: please visit www.cfnfleet.com or call Commercial Account Services at 1-800-331-7353 or (604) 668-5386 parkland customer portal (formerly chevron business point) View Your Invoices And Transactions Online Parkland Customer Portal allows access to your commercial account online. Log in to: • Access your account 24/7 • View your bill online • Confirm the date and amount of your last payment • View your bill and payment history • Review your fuel consumption history • Manage fuel transactions by card number For best results, avoid using with Google Chrome. Self-Registration Please complete your self-registration by visiting the Customer Portal webpage at portal.parkland.ca Click “Register Now” and follow the registration instructions. After registering, you will receive a confirmation email from the Parkland Customer Portal Administrator to activate your account. For full details, visit Chevron.parkland.ca/portal. If you have any questions, please contact: Toll free 1-800-331-7353 Email [email protected] abbotsford TO MISSION & ABBOTSFORD TO HOPE TRANS CANADA HWY 1 TO VANCOUVER AY M WHATCOM RD a K ACCESS TO .5 1. HWY #1 VYE RD SUMAS W 11 TO CANADA/U.S. BORDER 34624 Vye Rd, chevron products Abbotsford, BC V2S 8J7 Gasolines (at Sumas Way) Diesels P 1-800-331-7353 24 Hour Unattended Cardlock Marked Diesel Store: M-F 8:30am-5pm Lubes CFN Site #2541 DEF services available Showers Restrooms Parking annacis island CALDEW BELGRAVE WAY AUDLEY BLVD CLIVEDEN AVE CHESTER RD ANNACIS HWY DERWENT WAY 91 TO SURREY VIA ALEX FRASER BRIDGE 628 Derwent Way, chevron products Delta, BC V3M 5P8 Gasolines P 1-800-331-7353 Diesels 24 Hour Unattended Cardlock CFN Site #2556 Marked Diesel Lubes DEF services available Showers Restrooms Parking barriere YELLOWHEAD HWY 5 BARRIERE TOWN RD b TO KAMLOOPS MAIN ST GILBERT DR 255 Gilbert Dr, chevron products Barriere, BC V0E 1E0 Gasolines (Gilbert & Main St) P (250) 374-8144 F (250) 374-2189 Diesels 24 Hour Unattended Cardlock Marked Diesel Operated by Scott Angstadt Lubes CFN Site #2558 DEF services available Nearest Agency: Showers Desert Cardlock Fuel Services Ltd (Kamloops) Restrooms Scott Angstadt Parking P (250) 374-8144 burns lake YELLOWHEAD HWY TO DOWNTOWN CENTRE ST RAILWAY AVE 16 R 35 D E K A L IS PIONEER WAY CO FRAN 35 chevron products 351 Railway