Strengthening Statutory Unconscionable Conduct and the Franchising Code of Conduct

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Strengthening Statutory Unconscionable Conduct and the Franchising Code of Conduct Strengthening statutory unconscionable conduct and the Franchising Code of Conduct February 2010 Strengthening statutory unconscionable conduct and the Franchising Code of Conduct Report to the Hon Dr Craig Emerson MP Minister for Small Business, Independent Contractors and the Service Economy Minister for Competition Policy and Consumer Affairs February 2010 © Commonwealth of Australia 2010 ISBN 978-0-642-74587-3 This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any process without prior written permission from the Commonwealth. Requests and enquiries concerning reproduction and rights should be addressed to the: Commonwealth Copyright Administration Attorney-General’s Department 3-5 National Circuit BARTON ACT 2600 Or posted at: http://www.ag.gov.au/cca LETTER TO THE MINISTER The Hon Dr Craig Emerson MP Minister for Small Business, Independent Contractors and the Service Economy Minister for Competition Policy and Consumer Affairs Parliament House CANBERRA ACT 2600 Dear Minister In response to the terms of reference provided to us on 26 November 2009, we are pleased to enclose our final report, Strengthening statutory unconscionable conduct and the Franchising Code of Conduct. Yours sincerely Professor Bryan Horrigan Mr David Lieberman Mr Ray Steinwall February 2010 iii TABLE OF CONTENTS LETTER TO THE MINISTER ......................................................................................................... III GLOSSARY .............................................................................................................................. VII FINDINGS.................................................................................................................................. IX Unconscionable conduct ...............................................................................................................ix Franchising Code of Conduct........................................................................................................xi Other matters .............................................................................................................................. xiii 1 REGULATING BUSINESS CONDUCT.....................................................................................1 Laws governing business conduct in Australia ..............................................................................2 Unconscionable conduct ................................................................................................................4 Franchising Code of Conduct.......................................................................................................12 Context of this report....................................................................................................................14 2 UNCONSCIONABLE CONDUCT PROPOSALS.......................................................................17 Proposals for reform.....................................................................................................................18 The problem .................................................................................................................................19 A list of examples .........................................................................................................................22 A statement of principles..............................................................................................................29 Other options................................................................................................................................34 3 FIVE FRANCHISING BEHAVIOURS .....................................................................................43 Franchising behaviours ................................................................................................................43 I Unilateral contract variation..................................................................................................46 II Unforeseen capital expenditure............................................................................................53 III Franchisor-initiated changes to franchise agreements when a franchisee is trying to sell the business...............................................................................................................61 IV Attribution of legal costs .......................................................................................................66 V Confidentiality agreements...................................................................................................71 Further measures.........................................................................................................................78 4 OTHER MATTERS ............................................................................................................83 Link between unconscionable conduct and franchising...............................................................83 Good faith.....................................................................................................................................84 Dispute resolution.........................................................................................................................85 Research and advocacy...............................................................................................................87 Conclusion....................................................................................................................................89 REFERENCES...........................................................................................................................91 APPENDIX A CONSULTATION PROCESS ............................................................................... A-1 APPENDIX B RELEVANT CASE LAW ON UNCONSCIONABLE CONDUCT .................................... B-1 APPENDIX C ACCC ENFORCEMENT OF UNCONSCIONABLE CONDUCT ................................... C-1 APPENDIX D PREVIOUS REVIEWS CONCERNING UNCONSCIONABLE CONDUCT AND FRANCHISING REGULATION.............................................................................. D-1 v GLOSSARY ACCC Australian Competition and Consumer Commission ACL Australian Consumer Law ASIC Australian Securities and Investments Commission ASIC Act Australian Securities and Investments Commission Act 2001 COAG Council of Australian Governments Franchising Code Franchising Code of Conduct (schedule to the Trade Practices (Industry Codes--Franchising) Regulations 1998) Issues paper The nature and application of unconscionable conduct regulation: Can statutory unconscionable conduct be further clarified in practice, released by Treasury on 27 November 2009 Joint Committee Parliamentary Joint Committee on Corporations and Financial Services PC Productivity Commission TPA Trade Practices Act 1974 vii FINDINGS UNCONSCIONABLE CONDUCT Findings 2.1 In many circumstances, statutory unconscionable conduct can be difficult for stakeholders to understand and for the courts to apply, which contributes to a lack of certainty and confidence surrounding the effect of the provisions. 2.2 A list of examples will not improve understanding or implementation of the provisions. 2.3 Interpretative principles, as an aid to interpretation of the provisions, would assist the courts in interpreting the provisions, stakeholders in understanding them and regulators in enforcing them. 2.4 The principles should recognise that section 51AC (and, arguably, section 51AB) of the TPA and equivalent provisions of the ASIC Act are intended to go beyond the scope of the equitable and common law doctrines of unconscionability, and are not confined by them. 2.5 The following principles may also be distilled from relevant case law and the policy intention of previous and current governments: • the court may consider the terms and progress of a contract; • the provisions may apply to systems of conduct or patterns of behaviour; and • the identification of a special disadvantage is not necessary to attract the application of the provisions. 2.6 Given there will be a single national law with respect to statutory unconscionable conduct under the Australian Consumer Law, with penalties and increased enforcement powers for regulators, it is timely for the ACCC, ASIC and state and territory regulators to develop uniform national guidance on the provisions, along similar lines to the guidance being prepared for the new unfair terms regime. 2.7 Regulators should pursue further test cases to inform their guidance material, over time. These test cases should draw on conduct in diverse industries, and should be used to assist in the understanding of the interpretative principles recommended by the panel. ix Unconscionable conduct — Findings (continued) 2.8 As part of the process for introducing statutory unconscionable conduct into the Australian Consumer Law, the Government should consider harmonising or unifying sections 51AB and 51AC. 2.9 The efficacy of the changes to statutory unconscionable conduct currently being introduced, and of any changes introduced as a result of this report, should be assessed after three to five years. This assessment will be assisted by improved mechanisms for empirical and other research, as discussed in Chapter 4. x FRANCHISING CODE OF CONDUCT Findings 3.1 Legitimate commercial reasons exist for the unilateral variation of franchise agreements, particularly (but not solely) through amendments to the operations
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