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Troubleshooting Guide for Distributors Release: 6.0 Document Revision: 02.02 Nortel Communication Server 1000 Troubleshooting Guide for Distributors Release: 6.0 Document Revision: 02.02 www.nortel.com .NN43001-730 Nortel Communication Server 1000 Release: 6.0 Publication: NN43001-730 Document release date: 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners. 3 . Contents New in this Release 17 NRS database commands 17 Tools for Linux 17 SIP Line Gateway command reference 18 Co-Resident Call Server command reference 18 NRS Manager 18 Unicode Name Directory 19 OAM Transaction Audit Logs 20 How to get help 21 Getting help from the Nortel Web site 21 Getting help over the telephone from a Nortel Solutions Center 21 Getting help from a specialist by using an Express Routing Code 22 Getting help through a Nortel distributor or re-seller 22 About this document 23 Reference documents 23 Introduction 25 Network sniffer 25 VGMC VxWorks shell access 26 VGMC or MGC maintenance port connections 26 Shell access 27 Cannot access VGMC through Telnet 30 VGMC corrupted password 30 VGMC directory structure 30 VGMC 30 Troubleshooting 33 Network sniffer 33 Connecting a sniffer 33 Collecting sniffer captures 34 VoIP problems 35 VGMC IP addresses incorrectly configured 35 VGMC receiving incorrect Bootp information 35 IP Phone goes offline 35 Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. 4 IP Softphone 2050 not connecting to TPS 39 IP Phone not connecting to TPS 39 VGMC or Signaling Server locks up 40 VGMC continuously reboots and downloads firmware versions 41 Incorrect IP Phone software version 41 VGMC link to Call Server fails 42 Call connects through VoIP gateway with no speechpath 43 Cannot make calls with particular zone and codec configurations 44 No dial tone on IP Phones when registered to Call Server with dual CPU 45 Input errors on the switch side or connection failure 45 New VGMC software or IP Phone firmware testing 46 IP Phone commands 47 Maintenance telephone 47 VGMC node TN password functionality 47 IP network troubleshooting 48 General troubleshooting suggestions 49 TLAN packet loss errors 51 Port numbers used by VGMC or Signaling Server application and IP Phones 53 SNMP traps 54 DSP and voice quality troubleshooting 54 DIM error codes 54 General troubleshooting suggestions 55 IP Softphone 2050 audio quality 60 Audio commands 61 VGMC logging commands 62 Voice Gateway trace commands 63 RTP and RTCP statistics 63 VoIP 65 OAM shell commands 65 Setting up a PPP connection to the Signaling Server 66 Services switchover (OAM shell) 67 Graceful disable commands 67 Force disable commands 67 Enable commands 68 Trace and diagnostic commands 69 H323 Trace Commands 69 DCH diagnostic tool 69 Maintenance terminal 69 PDT shell commands 69 Report log commands 71 VoIP command reference 74 activeDlogShow 74 Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. 5 arpFlush 75 arpShow 77 auditReboot 77 auditShow 78 bootpdDump 78 bootpdReload 80 bootPFileGet 80 bootPFilePut 81 cardReset 82 cd 82 censusShow 82 chkdsk 83 clearLeader 84 clrUengineStat 85 configFileGet 85 configFilePut 86 copy 86 csvShow 87 d87 devs 88 dumptab 89 dim ver 92 dim cfg 94 DimDspStat = 1/0 94 DimECStat = 1/0 95 dimPrintChannelInfo 96 dimPrintECC 98 dnldFailShow 99 dosFsConfigShow 100 dsetKMRQShow 101 dsetCadenceTableShow 102 dsetShow 104 dsetToneTableShow 104 DsetSideToneEnable = 1/0 108 dsetVosboShow 108 DSPReset 109 e2dsetShow emulatorAddress 110 echoServerShow 112 electShow 115 eStatShow (printing statistics) 116 eStatShow (clearing statistics) 117 exit 117 firmwareFileGetI2002 118 firmwareFileGetI2004 118 Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. 6 firmwareFilePutI2002 119 firmwareFilePutI2004 119 firmwareVersionShow 120 flashConfigShow 120 ftpTypeA, ftpTypeI 120 ftpXferSet 121 ftpVerbose = 0/1 121 genToneOn chNum, side, freq, duration 121 genToneOff chNum 122 gg_spy_table_show 123 h 124 H323CallTrace ch on 126 H323CallTrace ch off 127 H323CallTrace ch channelNum MsgRecv MsgRecv 127 H323CallTrace ch 130 H323CallTrace num 136 H323CallTrace num calling/called_number NPI TON MsgRecv MsgSend 139 H323GwShow 140 H323GwShow ch channelNum 140 H323GwShow num calling_num 141 H323GwShow num calling/called_num NPI TON 142 H323Output 143 H323TraceShow 144 help 144 hostFileGet 145 hostFilePut 146 i 147 icmpstatShow 148 ifShow 148 inactiveDlogShow numOfLine 152 inetstatShow 152 iosFdShow 153 IPInfoShow 157 ipstatShow 158 isetCount 159 isetGet 160 Query Expression 161 isetHlocShow 164 isetInfoShow 164 isetNATShow 166 isetReset 167 isetResetAll 169 isetScpwQuery 169 isetScpwVerify 169 Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. 7 isetScpwModify 169 isetSecGet 170 isetSecShow, isetSecShowByTN, isetSecShowByIP 171 isetSecUpdate 172 isetShow, isetShowByTN, isetShowByIP 173 itgA07TraceHelp 176 itgA07TraceSettings 176 itgA07TraceSetOutput 176 itgA07TraceOff 176 itgA07TraceAllOff 176 itgA07TraceOn 177 itgAlarmTest 177 itgCardShow 177 itgChanStateShow 179 itgMemShow 180 itgMsgQShow 180 itgPLThreshold 183 itgShell 184 itsAlarmTest 184 lastResetReason 185 ll 185 logConsoleOff, logConsoleOn 186 logFileOff, logFileOn 186 logPrintOff, logPrintOn 186 logShow 187 lossPlanClr 190 lossPlanPrt 190 lossPlanSet 191 mac21440BroadcastShow 192 mac21440BroadcastThreshold = threshold 193 mac21440ShowLostBroadcast = 1/0 193 mbufShow 194 memShow 196 memShowPatch 197 mkdir 197 mRouteAdd 198 mRouteDelete 198 mRouteShow 198 nd debugOn 199 nd getDbInfo 199 nd getQualityInfo 200 nd help 200 nd ldapSync 201 nd ldapSyncStatus 202 Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. 8 nd selectName 205 nd statOff 207 nd statOn 207 netHelp 207 nodePwdEnable, nodePwdDisable 208 nodePwdSet 209 nodePwdShow 210 nodeTempPwdClear, nodeTempPwdSet 210 NVRClear 211 NVRGWSet 211 NVRIPSet 211 NVRIPShow 211 NVRSMSet 212 ommShow 212 osClockShow 212 pbxLibResetLink 212 pbxLinkShow 217 ping 218 pdPipeShow 218 pdWebCount 219 pwd 219 rdxxxx commands (Signaling Server only) 219 reboot 221 rename 221 resetOM 221 rm 222 rmdir 222 routeAdd 223 routeDelete 223 routeShow 224 rPing 224 rPingStop 226 rtClockShow 226 rTraceRoute 226 rTraceRouteStop 227 RTPStatShow 228 RTPTraceShow 228 RTPTraceStop 228 rudpConfigShow 229 rudpShow 229 RUDPStatShow 230 RUDPStatShow 230 serialNumShow 231 setClocks 231 Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. 9 setLeader 231 shellTimeoutDisable 232 shellTimeoutEnable 232 shellTimeoutGet 232 shellTimeoutSet 233 showMemConfig 233 sockShow 233 SIPCallTrace on 234 SIPCallTrace off 234 SIPCallTrace ch channelNum MsgRecv MsgRecv 235 SIPCallTrace ch start_chNum end_chNum MsgRecv MsgSend 237 SIPCallTrace num calling_number MsgRecv MsgSend 238 SIPCallTrace num calling_num NPI TON MsgRecv MsgSend 241 SIPGwShow 243 SIPGwShow ch channelNum 244 SIPGwShow num calling_number 244 SIPGwShow num calling_number NPI TON 245 SIPOutput 247 SIPTraceShow 247 spyHelp 247 ssdShow 248 ssdTrace 248 syslogLevelSet 250 syslogShow 251 swVersionShow 254 tcpstatShow 254 tLanDuplexSet 255 tLanSpeedSet 256 tpsARShow 256 tpsARTrace 257 tpsARTraceHelp 257 tpsARTraceSettings 258 tpsAROutput 258 tpsARTraceOff 258 tpsARTraceAllOff 258 tpsRemoteShow 259 tpsShow 260 tpsSocketShow 261 tpsSocketTraceSet 262 tsm_set_rx_gain chNum, gain_value 263 tsm_set_tx_gain chNum, txGain, txInGain 263 tsm_stat_req_ecdbg 264 tsm_stat_req_magdbg 266 tsm_stat_req_error 267 Nortel Communication Server 1000 Troubleshooting Guide for Distributors NN43001-730 02.02 31 December 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. 10 tsm_stat_req_rx_tx 269 tsm_stat_req_tele_levels 270 tsm_stat_req_vp_delay 271 udpstatShow 272 uftpFwDnldMon 272 uftpNodeShow 273 uftpShow 274 uftpRunTimeDataReset 275 UKLossPlanClr 275 UKLossPlanSet 276 umsKernelShowJobs 276 umsPolicyShow 278 umsSetFirmwarePolicy 279 umsUpdatePolicy 279 umsUpgradeAll 280 umsUpgradeTimerCancel 280 umsUpgradeTimerSet 281 umsUpgradeTimerShow 281 usiGainTableShow 281 usiLibTraceHelp 283 usiLibTraceSettings 283 usiTraceSetOutput 283 usiLibTraceOff 284 usiLibTraceAllOff 284 usiLibTraceOn 284 usiQueryAPB 285 usiQueryResetReason 289 usiShow 292 vgwAudioTraceHelp 294 vgwAudioTraceSettings 294 vgwAudioTraceAllOff 295 vgwAudioTraceoff 295 vgwAudioTraceOn 295 vgwAudioTraceSetOutput 296 vgwChStat 296 vgwPLLog 301 vgwRegisterTraceAllOff 302 vgwRegisterTraceHelp 302 vgwRegistrationTraceSetOutput 302 vgwRegistrationTraceOff 303 vgwRegistrationTraceSettings 303 vgwShow 303 vgwShowAll
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