Telecom Regulatory Authority of India

The Indian Telecom Services Performance Indicators April-June 2006

October 2006

TRAI House A-2/14, Safdarjung Enclave, Africa Avenue, New Delhi-110029 Tel: +91-11- 26103466 Fax: +91-11- 26103294 Web: www.trai.gov.in

CONTENTS

OBSERVATIONS: - Page Introduction 4 Executive Summary 5 Quarterly results at a glance 14

Chapter One : Performance of Fixed Service 16 Chapter Two : Performance of Mobile Service 20 Chapter Three : Performance of Internet Service 27 Chapter Four : Performance of Value Added Services 30 (i) PMRTS (ii) VSAT Chapter Five : Quality of Service (QoS) Performance 31 Chapter Six : Performance of Cable TV, DTH & 38 Radio Broadcasting Services Chapter Seven : Status of Telecom Services in Rural 40 Area

TABLES:

1.1 Subscribers Base of Fixed Services 1.2 Details of Public Call Offices (PCO) 1.3 Details of Village Public Telephones (VPT) 2.1 Subscriber Base of Mobile operators 2.2 Market Share of Mobile Service Providers 2.3 Growth pattern of Mobile Subscribers Base 3.1 Subscribers Base of Internet Service 4.1 Subscriber Base of Public Mobile Radio Trunking Service (PMRTS) 4.2 Subscriber Base of VSAT Service Providers 6.1 Range of number of channels Pay, FTA, Local regularly carried on Network 6.2 Information on New Pay Channels and Free to Air (FTA) channels converted into Pay Channels after 26.12.2003 6.3 Total Advertisement Revenue 6.4 No. of Applications/Letters of Intent/Licenses Issued in respect of DTH Service Provider 7.1 Rural Subscriber Base

ANNEXES:

1.1 Details of Fixed Service Licenses issued to private operators 2.1 List of Cellular, Fixed & Unified Access Service Providers 2.2 Usage Pattern for GSM 2.3 Usage Pattern for CDMA 2.4 Revenue Realisation Per Minute (RPM) – GSM and CDMA

2 3.1 Growth Pattern of Internet subscribers 3.2 List of Internet Telephony Service Providers 4.1 Growth Rate of PMRTS subscribers 4.2 Growth Rate of VSAT Subscribers 5.1 Quality of Service Performance for Fixed Services 5.2 Quality of Service Performance for Mobile (GSM) Services 5.3 Quality of Service Performance for ISPs

INTRODUCTION

1.1 This report provides an update on the growth trends for the telecom services for the period April – June 2006. It presents a broad perspective on the Telecom Services to serve as a reference document for various stakeholders, research agencies and analysts as an update over the previous reports. Due to the Unified Access Service Regime, the details under mobile services combine both GSM & CDMA. From this quarter onwards the mobile subscriber base includes GSM, CDMA, WLL(F) and WLL(M). QOS performances of various service providers have also been included in Chapter Five. This report also covers the performance of Cable TV, DTH & Radio Broadcast services in Chapter Six. In addition, status of Telecom Services in rural areas has been covered in Chapter Seven. The Executive Summary of various Telecom Services has been given in the beginning followed by ‘Quarterly results at a Glance’ of the growth pattern of Fixed, Mobile and Internet and Broadband services in tabular form.

1.2 The information for this report has been collected from various telecom service providers. TRAI collects performance-oriented data from various service providers on a quarterly basis to monitor the growth trend in the sector and to decide upon pro-active and suo motto measures to fuel the growth of the telecom services in the country. The data provided in this report is purely provisional and subject to change. TRAI regularly conducts review of its data collection programme to ensure that its processes remains appropriate/relevant in the rapidly growing telecom sector and are consistent with changing regulatory framework.

1.3 This quarterly report is available on the TRAI website (www.trai.gov.in) and is updated on quarterly basis. Any suggestions pertaining to this may please be addressed to S. K. Gupta, Advisor (CN), TRAI; Tel. 26167914, Fax. 26191998 and e-mail: [email protected]

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4 Executive Summary

A. Fixed Line Services

The subscribers of Fixed Service (Wireline) declined from 41.50 million to 41.27 million.

Subscriber Base (Wireline ) 45

41 41.5 41.3 41.2 41.1 39 41.0 Wireline Wireline 37 DELs (in Million) (in DELs 35 30th June'05 30th Sept 05 31st Dec'05 31st Mar'06 30th June' 06

Rural Wireline Subscriber base also reduced from 12.85 million to 12.78 million in quarter ending June 2006.

Rural Wireline Subscriber Base 12.85 13.00 12.78 12.58 12.56 12.50

12.00

11.50

11.00

10.50 Wireline ( in Million) Wireline 10.00 30th Sept 05 31st Dec'05 31st Mar'06 30th June' 06

Number of VPTs have been 5.49 million, same as in previous quarter

Village Public Telephone (VPTs)

5.49 5.49 5.50 5.45 5.39 5.40 5.35 5.35 5.30

VPT (in Lakhs) VPT 5.25 5.20 30th Sept 05 31st Dec'05 31st Mar'06 30th June' 06

Number of Public Call Offices have increased to 4.50 million from 4.20 million in quarter ending June 2006.

5 Public Call Office (PCOs)

5.00 4.50

4.20 4.00 3.65 3.73 3.00 2.00

PCO (In Million)PCO 1.00 0.00 30th Sept 05 31st Dec'05 31st Mar'06 30th June' 06

B. Mobile Services

From this quarter onwards, the mobile subscriber base includes GSM, CDMA, WLL(F) and WLL(M) subscribers i.e. all the wireless subscribers. The subscribers of Wireless services {GSM + CDMA + WLL(F) + WLL(M)} increased from 90.14 million to 112.15 million during the above quarter registering a growth of 24.40%.

(i) Subscriber Growth/Market Share

Wireless Subscribers (in million) 112.15 90.14

QE March-06 QE June-06

Subscriber base QE June-06 (in million)

112.15 120 105.36 100 80

60 40

20 6.79 0 Wireless Mobile WLL(F)

Wireless: GSM,CDMA & WLL-F Mobile : GSM & CDMA

6 Wireless Market (in percentage)

WLL(F) CDMA 6% 24%

GSM 70%

Wireless operator market share

Others, Bharti , 24.95% 20.59%

Relianc e , Hutc h , 20.08% 15.64% BSNL , 18.74%

(ii) GSM

The number of GSM Subscribers have increased from 69.20 million to 78.49 million in the quarter ending June 2006.

GSM Subscriber Growth (in millions)

78.49 69.2

QE March-06 QE June-06

(iii) CDMA

The number of CDMA Subscribers have increased from 20.95 million to 26.87 million in the quarter ending June 2006.

7 Subscriber Base - CDMA 26.87 20.95

QE March-06 QE June-06

(iv) WLL(F)

The number of WLL(F) Subscribers have decreased from 8.6 million to 6.8 million in the quarter ending June 2006 as operators have converted their WLL Subscribers into CDMA Mobile.

Subscriber Base - WLL(F)

10 8.6 8 6.8 6 4 2 0 QE March-06 QE June-06 WLL(F) DELs (in million

(v) ARPU, MoU, etc.

(a) GSM

The all India blended ARPU per month has declined by 3.9% from Rs. 366/- per month in the quarter ending Mar-06 to Rs. 352/- per month in the quarter ending June-06. Minutes of Usage (MOU) per subscriber increased by 4.87% from 395 minutes in quarter ending Mar-06 to 414 minutes in quarter ending Jun-06.

Key Indicators for GSM

414 352

179

78 82 47

Subscriber Share of MOU per Outgoing Outgoing ARPU base (Mns)prepaid (%) sub Per MOU per SMS per month sub per sub. Per month month

Variation in Key Indicators over last quarter

13.0%

9.7%

4.9% 2.4% 2.2%

Subscriber Share of MOU per s ub Outgoing Outgoing ARPU base prepaid (%) Per month MOU per s ub SMS per -3.9% per month sub. Per month

GSM Mobile Originated Traffic - distribution by terminating network

Inter-circle to Intra-circle to Mobile ILD Fixed Inter-cricle to 11% 1% 12% Fixed 3%

Intra-circle to Mobile 73%

9 Distribution of Market share between Pvt. CMSPs & PSUs (BSNL/MTNL) In terms of Subscriber base

BSNL/ MTNL 26%

Pv t CMSPs 74%

(b) CDMA

All India ARPU for the quarter ending June 2006 is Rs. 228.

The lowest blended ARPU per month is in Circle B (Rs. 200/-) while the highest blended ARPU is in Metro (Rs. 271/-). Monthly ARPU in postpaid segment is Rs.534/- and for prepaid segment it is Rs.183/-. There is a huge difference between postpaid and prepaid ARPU. Postpaid ARPU has been 2.9 times that of prepaid ARPU. The gap is lowest in Circle C (2.27) times and highest in Metro (3.23) times.

Average MOU per subscriber per month for the quarter is 443 minutes per subscriber per month.

On an average a CDMA subscriber makes 190 minutes of outgoing calls, sends 27 SMS and receives incoming calls for 253 minutes in a month. The highest outgoing MOU is recorded for Circle C at 243 minutes per subscriber per month and the lowest outgoing MOU is seen with Metro at 179 minutes per subscriber per month.

The ratio of incoming – outgoing traffic is 57:43 in the quarter ending June 2006. Key Indicators for CDMA 443

228

190

24 27

Subscriber base Share of MOUs per sub Outgoing MOU Outgoing SMS ARPU (Million) Prepaid (%) per month per sub per per sub per month month

CDMA Mobile originated Traffic – distribution by terminating network.

ILD Inter Circle to 0.17% Intra Circle to Mobile Fixed Inter Circle to 10.41% 10.31% Fixed 4.04%

Intra Circle to Mobile 75.08%

C. Internet Services

The Internet subscribers’ base increased from 6.94 million at the end of March 2006 to 7.71 million during the quarter ending June 2006 thus registering a growth of about 11.10%.

The number of Broadband subscribers (with a download speed of 256 Kbps or more) increased from 1.348 millions to 1.56 millions during the quarter ending June, 2005 registering a growth of 15.72% during the quarter.

The key indicators are presented below through bar charts.

i) Subscribers Growth

Subscriber Base (in million)

9.00

8.00

7.00

6.00 7.70

5.00

4.00 6.93

3.00 6.70 2.00 6.12 No. of subscribers 5.89 1.00

0.00 QE Jun-05 QE Sept-05 QE Dec-05 QE Mar-06 QE Jun-06 Quarter Ending

11 ii) ARPU

ARPU per month for ISPs for Five Quarters

215 210 205 210 210 200 210 195 190 200 185 Total ARPU for ISPs 180 190 QE Jun-05 QE Sept-05 QE Dec-05 QE Mar-06 QE Jun-06 Quarter Ending

D. Quality of Service

QOS Performance during the year

(a) Basic Services The performance of basic service operators improved in respect of “Mean Time to Repair (MTTR)”, “Metering and Billing Credibility”, “Closures”, and “Percentage of calls answered (electronically) within 20 sec” as compared to previous quarter and deteriorated in respect of parameters namely “New connections after registration of demand”, “Faults incidences”, “Faults repaired by next working day”, “Call Completion Rate” and “Percentage of calls answered by operators (voice to voice)”.

A comparison of performance of basic service providers in meeting the key benchmarks is given below:

% of service providers not Sl. Parameter Bench Marks No. meeting the benchmarks. Q.E. March Q.E.June 2006 2006

Out of 73 Out of 73 1. New connections after 100% in 7 90.41% 95.89% registration of demand Days 2. Fault incidences per <5 17.80% 43.84% 100/subs/month 3. Fault repaired by next 9.58% 24.66% >90% working day 4. Mean Time To Repair < 8Hrs 38.35% 31.51% 5. Metering & billing < 0.1% 27.39% 15.07% credibility - % of bills

12 (b) Cellular Mobile Service

129 licensees have reported their performance in QOS parameters in 23 circles during the quarter ended 30th June 2006. It is seen that performance of the Cellular Mobile Service Providers has improved in this quarter as compared with previous quarter in respect of the parameters like “Call Set-Up Success Rate” , “Response time to the Customer for assistance” and “Percentage of calls answered electronically”. However, the performance has deteriorated in respect of “Service access delay”, “Percentage of calls answered by operators (voice to voice) within 60 sec” and “Billing related parameters”. All operators are able to meet the benchmark parameters like “Call Set-Up Success Rate”, “Call drop rate” and “Percentage of connections with good voice quality” during quarter ending June 2006.

The comparative statement of the key parameters is given in the following table:-

% of service providers not Sl. Parameter Bench No. Marks meeting the benchmarks .

Q.E.March,06 Q.E.June,06

Out of 129 Out of 129 1. Accumulated Downtime of <24hrs 3.10% 3.88% Community Isolation 2. Call Set-Up Success Rate >95% 1.55% Nil 3. Service Access Delay Between 3.10% 6.98% 9 to 20 Sec. 4. Call Drop Rate <3.0% Nil Nil 5. Billing Complaints per 100 <0.1% 12.40% 13.18% bills issued 6. POI Congestion <0.5% This parameter has been introduced since July 2005 only. There has been gradual increase in the congestion level since then.

13 Quarterly Results at a Glance Performance Indicators of Telecom Services for QE June 2006 A. Growth of Fixed & Mobile Services:-

%age %age %age growth growth growth over Jun over Dec over Mar QE Mar QE Jun QE Dec QE Mar QE Jun 2005 2005 2006 (3 2005 2005 2005 2006 2006 (12 months) (6 months) months)

1) Subscriber's Base (in millions) i) Fixed Line #46.19 #46.85 #48.84 #50.18 *41.27 -11.91 -15.50 -17.76 ii) Mobile (GSM + CDMA+WLL(F)) *52.22 *57.37 *75.94 *90.14 #112.15 95.49 47.68 24.42 Gross Total 98.41 104.22 124.78 140.32 153.42 47.21 22.95 9.34

2) Traffic (MOU) (minutes of use/ sub/month) (combined for GSM & CDMA)

Mobile : I) GSM 344 358 393 395 414 15.64 5.34 4.81 II) CDMA 462 550 443 -4.11 -19.45

3) ARPU (Rs./sub/ month) (combined for GSM & CDMA)

Mobile : I) GSM 394 381 362 366 352 -7.61 -2.76 -3.83 II) CDMA 256 256 228 -10.94 -10.94

4) Teledensity

Population in million (Estimated) 1080 1085 1092 1096 1099 1.29 0.64 0.27 i) Fixed Line #4.28 #4.32 #4.47 #4.58 *3.76 -13.03 -16.04 -17.98 ii) Mobile (GSM + CDMA+WLL(F)) *4.84 *5.29 *6.95 *8.22 #10.20 93.00 46.74 24.08 Gross Total 9.11 9.61 11.43 12.80 13.96 45.33 22.17 9.04 # Including WLL-F *Excluding WLL-F

B. Growth of Internet & Broadband Services:-

%age %age %age growth growth growth over Jun over Dec over Mar QE Mar QE Jun QE Dec QE Mar QE Jun 2005 2005 2006 (3 2005 2005 2005 2006 2006 (12 months) (6 months) months)

1) Subscriber's Base (in million) i) Internet 5.55 5.89 6.70 6.94 7.71 30.73 14.93 11.10 ii) Broadband Connections (>=256 Kbps download speed) 0.183 0.399 0.903 1.348 1.557 290.23 72.43 15.50 2) Minutes of Use (Dialup Internet) (MOU/ subs/month) 305 300 189 175 190 -36.67 0.53 8.57 3) ARPU (Dialup Internet) (Rs/subs/month) 220 200 210 210 210 5.00 0.00 0.00

14 C. Performance of service providers during the quarter: - (I) Fixed Line including WLL(F) Subscribers Base(in Million)

%age growth %age growth %age growth 1) Basic over Jun over Dec over Mar Service QE Mar QE Jun QE Dec QE Mar QE Jun 2005 2005 2006 Providers 2005# 2005# 2005# 2006 # 2006* (12 months) (6 months) (3 months) BSNL 37.04 36.80 36.76 37.51 34.94 -5.05 -4.95 -6.85

MTNL 4.06 3.95 3.86 3.87 3.80 -3.80 -1.48 -1.81 Tata/ Hughes 2.58 3.07 4.04 4.02 0.42 -86.32 -89.60 -89.55 Bharti 0.86 0.93 1.20 1.35 1.48 59.14 23.44 9.63 Reliance 1.31 1.72 2.57 2.99 0.30 -82.56 -88.33 -89.98 HFCL 0.19 0.21 0.24 0.26 0.18 -14.29 -25.00 -30.77 Shyam 0.15 0.17 0.17 0.17 0.15 -11.76 -11.76 -13.79 Total 46.19# 46.85# 48.84# 50.18# 41.27* -11.91 -15.50 -17.76

# including WLL-F Subscribers * excluding WLL-F Subscribers

(II) Mobile Services Subscriber Base (in Million)

%age %age %age growth growth growth over Jun over Dec over Mar Service QE Mar QE Jun QE Dec QE Mar QE Jun 2005 2005 2006 Providers 2005# 2005# 2005# 2006 # 2006* (12 months) (6 months) (3 months) Bharti 10.98 12.26 16.33 19.58 23.09 88.34 41.40 17.93 Reliance 10.45 11.65 14.68 17.31 22.52 93.30 53.41 30.10 BSNL 9.90 10.69 14.83 17.65 21.02 96.63 41.74 19.09 Hutch 7.79 8.44 11.41 15.36 17.54 107.82 53.72 14.19 Tata/ Hughes 1.09 1.43 3.68 4.85 10.36 624.48 181.52 113.61 Idea 5.07 5.55 6.47 7.37 8.54 53.87 31.99 15.88 Aircel 1.76 1.87 2.28 2.61 3.20 71.12 40.35 22.61 MTNL 1.08 1.29 1.65 2.05 2.31 79.07 40.00 12.68 Spice 1.44 1.47 1.63 1.93 2.05 39.46 25.77 6.22 BPL Group 2.58 2.63 2.89 1.34 1.30 -50.57 -55.02 -2.99 HFCL 0.05 0.06 0.06 0.06 0.15 150.00 150.00 150.00 Shyam 0.03 0.03 0.03 0.03 0.06 100.00 100.00 100.00 Total 52.21# 57.37# 75.94# 90.14# 112.15* 95.49 47.68 24.42

# excluding WLL-F Subscribers * including WLL-F Subscribers

15 Chapter One

PERFORMANCE OF FIXED SERVICES

1.1 Subscribers Base: -

1.1.1 As on 30th June 2006 the Fixed lines were provided by 5 licensed private operators in addition to incumbents BSNL and MTNL. List of Fixed Service providers along with their areas of operation is given in Table 1 below:

Table 1 Name of the S.No. Area of Operation Service Provider 1 BSNL All India except Delhi & Mumbai 2 MTNL Delhi & Mumbai 3 Bharti Telesonic Ltd AP, MP, Delhi, Haryana, TN , Chennai, Karnataka, Kerala, Gujarat, Punjab, Maharashtra, Mumbai, UP(E),UP(W) including Uttaranchal, West Bengal and Kolkata 4 Tata Teleservices Maharashtra, Mumbai (Maharashtra) Ltd 5 Tata Teleservices Ltd AP, TN, Chennai, Karnataka, Gujarat, Delhi, Bihar, Orissa, Rajasthan, Punjab, Haryana, Himachal Pradesh, Kerala, Madhya Pradesh, U.P. (E), U.P (W) including Uttaranchal, West Bengal and Kolkata 6 HFCL Infotel Ltd Punjab 7 Shyam Telelink Ltd Rajasthan 8 Reliance AP, Bihar, Delhi, Gujarat, Haryana, HP, Infocomm.Ltd. Karnataka, Kerala, MP, Maharashtra, Mumbai Orissa, Punjab, Rajasthan, TN, Chennai, UP (E), UP (W), West Bengal, Kolkata

16 1.1.2 Market Share of DELs.

As on 30th June 2006, the total subscriber base of fixed lines stood at 41.27 million. The incumbents BSNL and MTNL have 84.68% and 9.19% market share respectively in the subscriber base, while all the five private operators together have 6.13% share.

As on 30th June 2006 the total Urban DELs are 33.18 million and Rural DELs are 14.88 million.

A. Distribution of Market share of Urban + Rural Wireline subscriber Market Share of DELs (Wirelines) as on 30th June 2006 MTNL Other Private 9.19% 6.13%

BSNL 84.68%

B. Distribution of Market share of Urban Wireline subscriber

Market Share of Urban DELs (Wirelines) as on 30th June 2006 Other MTNL Private 13% 9%

BSNL 78%

C. Distribution of Market share of Rural Wireline subscriber Market Share of Rural DELs(Wirelines) as on 30th June 2006 MTNL 0% Other Private 0.08%

BSNL 99.92%

17 1.1.3 Subscriber Base of Wireline for last five quarters

The subscriber base of the Fixed Line service sector for last five quarters is depicted in the bar charts below:

Subscriber Base (Fixed)

Subscriber Base (Wireline ) 45

41 41.5 41.3 41.2 41.1 39 41.0 Wireline 37 DELs (in Million) DELs 35 30th June'05 30th Sept 05 31st Dec'05 31st Mar'06 30th June' 06

1.1.4 Growth of DELs The Fixed Service sector (Wireline) has registered a decrease of 2,69,086 lines during the quarter from 1st April 2006 to 30th June 2006. The net number of DELs has decreased to 4,12,73,270 from 5,15,42,356 as on 30th June 2006. The overall percentage of decrease in subscriber base during the Quarter is 0.65%.

Average percentage growth rate of Fixed Line Subscribers.

Percentage Growth of Wireline Subscribers

1 1.31 1 0 -0.13 -1 -0.35 -1 -0.55 -0.65 Apr-Jun 05 Jul-Sept 05 Oct-Dec'05 Jan-M ar'06 Apr-Jun 06

18 1.2 Other Performance Indicators: -

1.2.1 Public Call Offices:

During the current quarter 303,396 new PCOs have been added. Total number of PCOs in the country as on 30th June 2006 is 45,02,553. The share of BSNL in this is 21,12,703 i.e. 46.92% of the total PCOs. The share of MTNL and all the private operators is 273345 (6.07%) and 2116505 (47.01%) respectively.

Operator-wise (BSNL/MTNL/Other Private Operators) market share of PCO is depicted in the chart below. Operator-wise details of PCOs is available at Table 1.2

Market Share of PCOs as on 30th June 2006 BSNL 46.92%

Pvt. Operators 47.01%

MTNL 6.07%

1.2.2 Village Public Telephones (VPT):

There are 6,07,491 villages in India. At the end of quarter ending 31st March 2006 there were 5,48,843 VPTs in the country whereas by the end of this quarter, the total number of VPTs has increased to 5,49,476. Thus 633 VPTs have been added during the current quarter. BSNL has added 755 VPTs during the quarter. Among the five private operators there was a decrease of 122 VPTs during this quarter.

Circle-wise and Operator-wise details of village public telephones as on 30th June 2006 and achievement during the quarter are available at Table 1.3.

Status of VPTs as on 30th June 2006

Balance to be covered 9.55%

Villages covered 90.45%

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19 Chapter Two

PERFORMANCE OF MOBILE SERVICES

Subscriber Base Growth touches 5 million per month

PART A: 2.1 Details of service providers: - The list of all the mobile service providers along with their licensed service area is as under: -

SL. NO Service Provider Area for which licensed Area for which not UASL Service with No. licensed Licensed 1 BSNL/MTNL All India (23) 2 Bharti All India (23) All India except NE 3 Reliance Telecom/Infocomm/Reliable All India (23) Internet Services Ltd All India except Reliance Infocomm (21) Assam & NE NE & AS

Reliance Telecom. (7) Delhi, Mumbai, Chennai, MP, WB, HP, Bihar, Kolkata, MH, Gujarat, Orissa, Assam & NE AP, KTK, TN, Kerala, PB, Haryana, UP (W), UP (E), Rajasthan & J&K Reliable Internet All India except Kolkata Services Ltd (1) Kolkata 4 Tata Teleservices All India (20) except (AS, AS, NE & J&K All India except NE & J&K) (AS, NE & J&K) 5 Hutch Delhi, Mumbai, Chennai, MP, HP, BR, OR, AS, NE UP-W, WB Kolkata, MH, Guj, AP, & J&K KTK, TN, KR, Punjab, HR, UP-W, UP-E, Raj & WB (16) 6 Aircel Chennai, TN WB, HP, Delhi, Mumbai, Kolkata, WB, HP, BR, BR, OR, AS, NE & J&K MH, Guj, AP, KTK, OR, AS, NE & (9) Kerala, Punjab, Haryana, J&K UP (W), UP (E), Raj. & MP (14) 7 IDEA Delhi, MH, Guj, AP, KR, Mumbai, Chennai, -- HR, UP-W, MP (8) Kolkata, KTK, TN, Punjab, UP-E, Raj, WB, HP, Bihar, Orissa, Assam, NE & J&K 8 Escorts Communications UP-E, Raj, HP (3) All India except (UP-E, --- Raj, HP)

9 Spice Communications KTK, Punjab (2) All India except (KTK, KTK, Punjab Punjab)

10 BPL Mumbai (1) All India except (Mumbai) --

11 HFCL Punjab (1) All India except Punjab Punjab 12 Shyam Telelink Rajasthan (1) All India except Rajasthan Rajasthan Note: 1. Reliance Telecom for all his circles has applied for Unified Licence. Note: 2 M/s Aircel (Dishnet Wireless Ltd) is yet to start its services in HP & Bihar .

Circle-wise details of Cellular, Fixed & Unified Access Service providers at the end of the quarter are given at Annex 2.1. All the service areas of the country have mobile operators ranging from 4 to 7.

2.2 Growth of Subscribers Base: -

2.2.1 GSM sector The GSM subscribers’ base has reached 78.49 million in the quarter ending June 2006 as against 69.20 million at the end of the previous quarter. The quarterly growth for this quarter is 13.43%. M/s Bharti with 23.07-million subscriber base remains the largest GSM mobile operator followed by M/s BSNL, M/s Hutch and M/s Idea with subscribers base of 18.30 million, 17.54 million and 8.54 million respectively. The subscriber base of all the GSM operators except M/s BPL in Mumbai has increased.

¾ GSM industry recorded 13.43% growth during the quarter and reached subscriber base of 78.49 million as compared to 69.20 million at the end of previous quarter. ¾ Private operators have 74% subscribers whereas Public sector Operators (BSNL & MTNL) have 26% subscribers in the GSM segment. ¾ Gujarat circle has registered the highest number of new subscribers (7.67 lakhs) in this quarter ¾ M/s BPL in Mumbai is the only GSM operator with negative growth rate (3.01%)

Subscribers base of GSM Service Providers as on 30.6.06

Es c or ts 0% BPL Reliance Spice 2% MTNL 3% 3% Aircel 3% 4% Bharti 29% Idea 11%

Hutchison 22% BSNL 23%

Bharti BSNL Hutchison Idea Aircel MTNL Spice Reliance BPL Escorts

2.2.2 CDMA sector The CDMA Mobile Subscribers Base has reached 26.87 million during the quarter ending June 2006 as against 20.94 million at the end of March 2006. The quarterly growth in this quarter is 28.33% as against 20.01% for the previous quarter. M/s Reliance remains the largest CDMA mobile operator followed by M/s Tata Teleservices and M/s BSNL with subscribers base of 20.21 million, 10.36 million and 2.72 million respectively.

¾ CDMA Mobile subscriber base recorded a growth of 28.33% during the quarter and reached subscriber base of 26.87 million as compared to 20.94 million at the end of previous quarter. ¾ M/s Reliance Infocomm continued to have the highest subscriber base with 63% market share followed by M/s TTSL with 35% as market share, while other players in CDMA Technology have the remaining 2% share. ¾ Delhi circle has registered the highest number of additional subscribers (7.97 lakhs) ¾ M/s MTNL& BSNL registered a negative subscriber growth in all circles (except WB, HP, NE & J&K).

Subscribers Base of CDMA Mobile as on 30.06.2006 MTNL HFCL 0.3% 0.2% BSNL Shyam Telelink 1.7% 0.1%

Tata Reliance Teleservices Infocomm 35.0% 62.7%

Reliance Infocomm Tata Teleservices BSNL MTNL HFCL Shyam Telelink

2.2.2 WLL (F) The WLL(F) Subscribers Base has reached 6.78 million during the quarter ending June 2006 as against 8.63 million at the end of March 2006 thus recording the negative quarterly growth of -21.41% as against 10.13% for the previous quarter. This is because WLL(F) subscribers of service providers have been counted as Wireless (Mobile) subscribers. M/s Reliance remains the

22 largest WLL(F) operator followed by M/s BSNL and M/s Tata Teleservices with subscribers base of 3.36 million, 2.27 million and 0.95 million respectively.

¾ The WLL (F) subscribers have been considered as wirelesss (Mobile) subscribers in this quarterly report. ¾ M/s Reliance continued to be the biggest player with 50% market share followed by M/s Tata (33%) and M/s BSNL (14%). Other players in CDMA Technology have the remaining 3% market. ¾ UP-E circle has registered the highest number of new subscribers (0.25 lakhs)

Subscriber Base of WLL(F) Subscribers as on 30.6.2006 MTNL Bharti 0.88% Shyam 0.29% 0.59% HFCL Tata 1.33% 13.99%

Reliance 49.48% BSNL 33.43%

Reliance BSNL Tata HFCL MTNL Shyam Bharti

2.2.3 Subscribers Base

The Wireless (GSM,CDMA,WLL(F) and WLL(M)) Industry has touched 112 million subscribers mark (GSM- 78.49 million , CDMA- 26.87 million and WLL(F)- 6.79 million) in the quarter ending 30th June 2006.

2.2.4 Addition in Subscribers Base

The subscriber’s base stood at 112.15 million at the end of QE June 2006 as against 90.14 million (GSM+CDMA) for the QE March 2006. Around 22 million subscribers were added in this quarter.

2.2.5 Company wise Market Share: a) The Subscriber Base of different wireless operators is given in Table 2.1. The top five Mobile operators on the basis of market share are : -

Sl. Operator (with number of Subscribers Market Share No. circle) Base 1 Bharti (23) 23.09 million 20.59% 2 Reliance (23) 22.52 million 20.08% 3 BSNL (21) 21.02 million 18.74% 4 Hutch (16) 17.54 million 15.64% 5 Tata Tel. Services Ltd.(TTSL) 10.36 million 9.24%

The details of operator-wise subscribers of GSM and CDMA are given in Table 2.2. b) Distribution of Subscriber base and market share of Mobile service as on June 2006 among Metros, Circles A to C is given in Table 2.3.

PART B : ARPU and MoU

2.3 GSM

2.3.1 ARPU

• The all India blended ARPU per month has declined by about 3.9% from Rs. 366 in the quarter ending Mar-06 to Rs. 352 in the quarter ending Jun-06.

• ARPU for postpaid service has grown by 2.4% from Rs. 628 in Mar-06 to Rs. 643 in Jun-06, whereas, prepaid ARPU declined by 3.9% from Rs.298 to Rs.286 during the same period.

ARPU (Rs. per month during the quarter) Circle Postpaid Prepaid Blended ARPU Circle A 660 275 343 Circle B 511 286 319 Circle C 580 328 374 Metro 758 287 406 All India 643 286 352

All private SPs 686 273 345 BSNL/MTNL 544 324 370

24 2.3.2 Revenue Per Minute (RPM)

Revenue realization per minute for total usage [Incoming + Outgoing MOU] is given in Annex. 2.4 • The all India blended RPM for the quarter declined by 8.4%, from Rs. 0.93 in Mar-06 to Rs. 0.85 in June-06.

2.3.3 Usage Pattern • MOU per subscriber increased by 4.87% from 395 minutes/month in quarter ending Mar-06 to 414 minutes/month in quarter ending Jun- 06. Outgoing MOUs increased by 9.7% from 163 to 179 and incoming MOUs also increased marginally by 1.49% from 232 to 235.

• In Postpaid, total MOUs increased by 17.20% from 710 in Mar-06 to 832 in Jun-06. Corresponding increase in prepaid has been 2.34%, from 312 to 320.

• The higher growth rate of outgoing MOUs has resulted in a better incoming-outgoing minutes ratio of 57:43 as against 59:41 in the previous quarter. For postpaid, ratio of incoming-outgoing minutes is 53:47 and for prepaid segment, it is 59:41.

2.4 CDMA

2.4.1 ARPU

• All India ARPU for the quarter ending June 2006 is Rs. 228. • The lowest blended ARPU per month is in Circle B (Rs. 200) while the highest blended ARPU is in Metro (Rs. 271). • Monthly ARPU in postpaid segment is Rs.534 and for prepaid segment it is Rs.183. • There is a huge difference between postpaid and prepaid ARPU. Postpaid ARPU has been 2.9 times that of prepaid ARPU. The gap is lowest in Circle C (2.27) times and highest in Metro (3.23) times.

ARPU (Rs. per month during the quarter) - CDMA

Circle Postpaid Prepaid Blended ARPU Circle A 493 177 220 Circle B 451 173 200 Circle C 495 218 232 Metro 630 195 271 All India 534 183 228

2.4.2 Revenue Per Minute (RPM)

The all India blended RPM for the quarter is Rs. 0.52. For postpaid alone, RPM is Rs. 0.65 as against Rs. 0.47 for prepaid service.

2.4.3 Usage Pattern

• Average MOU per subscriber per month for the quarter is 443 minutes/month.

• On an average a CDMA subscriber makes 190 minutes of outgoing calls, sends 27 SMS and receives incoming calls for 253 minutes in a month. The highest outgoing MOU is recorded for Circle C at 243 per subscriber per month and the lowest outgoing MOU is seen with Metro at 179 per subscriber per month.

• The ratio of incoming – outgoing traffic is 57:43 in the quarter ending June 2006.

• Circle A at 437 minutes per month has recorded Lowest per subscriber usage for both outgoing and incoming calls.

• Metro at 179 minutes per month has recorded the Lowest per subscriber usage for Outgoing calls followed by Circle A at 184 per month.

• Circle B at 241 minutes per month has recorded the Lowest per subscriber usage for Incoming calls followed by Circle A at 253 per month.

• The highest number of SMS per subscriber is recorded in Metro (29 per subscriber per month), and lowest in Circle C (14 per subscriber per month).

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26 Chapter Three

PERFORMANCE OF INTERNET SERVICES

Internet Subscribers growth continues.

3.1 Service Providers & Subscribers Base: -

153 Internet Service Providers were operational for the quarter ending June 2006. 7.71 million internet subscribers were reported in June 2006 end, indicates a growth of 11.10% in quarter ending June 2006.

Bharat Sanchar Nigam Ltd (BSNL) has retained its top position and reported a subscriber base of 33.20 Lakhs internet subscribers against 29.29 Lakhs internet subscribers during the last quarter. Mahanagar Telephone Nigam Limited (MTNL) has retained second position with a subscriber’s base of 14.84 Lakhs internet subscribers against 9.84 Lakhs internet subscribers during the last quarter. M/s Sify Limited is at third position with subscriber base of 9.12 lakhs internet subscribers against 8.99 Lakhs internet subscribers during last quarter. M/s Videsh Sanchar Nigam Limited is on the fourth position with a subscriber base of 4.71 lakhs internet subscribers as against 5.56 lakhs internet subscribers. M/s Bharti Televentures reported a subscriber base of 4.42 Lakhs internet subscribers and is at fifth place during the quarter ending 31st March 2006 (Ref. Table 3.1).

3.2 Internet Telephony: -

DOT has given permission to 121 ISPs to offer Internet Telephony services as on June 2006, and as per the report submitted to TRAI, 32 ISPs are offering Internet Telephony services, the list of which is enclosed at Annex 3.2. Total minutes of the use for Internet Telephony during the quarter were 78.38 million.

3.3 Market Share: -

The growth trend indicates a considerable growth in market share of PSU owned ISPs. During the quarter PSU owned ISPs have captured 62.33% market share. The market share of top 5 ISPs is as under:

ISP Share in % Bharat Sanchar Nigam Ltd. 43.07 Mahanagar Telephone Nigam Ltd. 19.26 Sify Ltd. 11.83 Videsh Sanchar Nigam Ltd. 6.12 Bharti Televentures Ltd.(Bharti Infotel) 5.73

Among PSU owned ISPs; M/s BSNL has shown steady increase in the subscriber base and holding 43.7% of total subscriber base. MTNL is at second position and having a market share of 19.26%.

Chart 1- Subscriber Base as on 30/06/06

Reliance Communications Infrastructure Limited Data Infosys 5% 1% others Bharti Airtel Ltd. (Bharti 8% Televentures Ltd.) 6% Bharat Sanchar Nigam Ltd. 43% Videsh Sanchar Nigam Ltd. 6%

Sify Ltd. 12%

Mahanagar Telephone Nigam Ltd. 19%

Chart 4 - Growth Trends

90.00

80.00 77.09

70.00 69.35 67.03 61.25 60.00 58.92 48.05 50.00 PSU ISP 39.10 39.13 Privat e ISP 34.70 40.00 All ISPs 31.28

30.00 30.21 29.04 27.64 26.55 27.92

20.00

10 . 0 0

0.00 Q2,05 Q3,05 Q4,05 Q1,06 Q2,06 Quarter Ending 30/06/2006

3.4 Leased Lines Connectivity: -

The numbers of Leased Line Internet connections remained at 16,195 during the quarter ending June 2006.

28 3.5 Broadband Connectivity (>=256 Kbps): - The number of Broadband subscribers (with a download speed of 256 Kbps or more) was 15.57 Lakhs out of which 12.95 Lakhs are DSL based subscribers. The growth during the quarter was 15 % over previous quarter.

3.6 Minutes Of Use (MOU) per subscriber for Dialup Internet access: -

As reported by 30 ISPs the average minutes of use per subscriber/ month was approximately 190 minutes/month as compared to 175 minutes/month at the end of previous quarter.

3.7 Average Revenue Per User (ARPU) for ISPs: -

The average revenue per user (ARPU) per month for dialup Internet usage was of the order of Rs 210/- which is same as that of previous quarter.

3.8 International connectivity: -

The bandwidth owned by various IGSP for their ISP operations and Internet Leased lines is reported to be 14 GB for downlinking and 13 GB for uplinking.

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29 Chapter Four

PERFORMANCE OF VALUE ADDED SERVICES

4.1 Public Mobile Radio Trunked Service (PMRTS): - All the Service Providers of Public Mobile Radio Trunked Services have submitted their reports in this quarter.

4.1.1 Performance during the Quarter Ending 30th June 2006:

¾ The subscriber base of PMRTS decreased from 29950 in March, 2006 to 29430 in June, 2006 registering a negative growth rate of 1.74%. ¾ Delhi, Mumbai, Bangalore and Chennai together account for 69.98% of market share of the total subscribers. Delhi leads the tally with the market share of 9135 subscribers followed by Bangalore, Mumbai and Chennai with the market share of 5219, 3382 and 2858 subscribers respectively. ¾ Procall Limited leads the tally of subscribers with a subscriber base of 8396 followed by Arvind Mills and QuickCalls India Pvt. Ltd. with a subscriber base of 7982 and 4287 respectively. Out of the 12 PMRTS operators only 3 have registered a positive growth rate namely M/s Aryadoot Transport Pvt. Ltd., M/s Jet-Aiu Skyline Transport Pvt. Ltd., and The Arvind Mills Ltd. M/s Aryadoot Transport Pvt. Ltd. has registered the highest growth rate of 3.54% in this quarter.

The subscriber base of service providers of PMRTS is given in Table 4.1.

4.2 VSAT services: -

VSAT services are being provided by 9 VSAT service providers. 4.2.1 Performance during the Quarter Ending 30th June 2006:

¾ In the present quarter, there was an addition of 2665 new subscribers. The total number of subscribers increased from 50074 in March, 2006 to 52739 in June, 2006, registering a growth of 5.32% as against the growth rate of 7.51% in the previous quarter. HCL Comnet remained the market leader with 17776 VSAT subscribers followed by Hughes Escorts Communications Ltd. with 17115, Bharti Tele-Ventures with 7508 and Bharti Broadband (earlier Comsat Max) with 4781 VSAT subscribers respectively. ¾ M/s Tata services added the maximum number of new connections 1446 with a percentage growth rate of 9.23. ¾ Essel Shyam and ITI have both reported a negative growth of 2.98% and 4.35% respectively. The number of subscribers of each service providers along with the Market Share in terms of Percentage of Subscribers as on 30th June 2006 is given in Table 4.2. *************

30 Chapter Five

QUALITY OF SERVICE (QOS) PERFORMANCE

5.1 Quality of Service performance of Basic Service Operators : -

Based on Quality of Service Parameters reported by all the Basic Service Operators for the quarter ending June 2006, the information on QoS performance is attached to this report as Annex 5.1. The parameters Rent Rebate and Time taken for refund of deposits after closures are included in the PMR in this quarter first time.

The analysis of data indicates following trends : -

No. of operators not meeting the benchmarks March, 2006 June, 2006 Sr. Parameters Benchmark Out of No. Out of Out of Out of 73 73 73 73 In In Nos. In Nos. In Nos. Nos. 1 New connections after registration of 100% within 66 90.41% 70 95.89% demand 7 Days

Key Findings - Only three Licensees namely BSNL-TN & Orissa and Tata – TN have met the benchmark for this parameter. The achievement level for the Licensees who have not met the benchmark for this parameter ranges from 3.32% to 99.47%. The performance of the licensees namely BSNL – (Bihar, Assam, J&K, Uttranchal, West Bengal), MTNL – (Mumbai), Reliance (UP-W, WB), Tata (Maharashtra) and Bharti Airtel (Kolkata) is poor and below 60.00% against the benchmark of 100%.

2 Fault incidences per <5 13 17.81% 32 43.84% 100 subs/month

Key Findings - 41 Licensees have met the benchmark for this parameter. The achievement level for the Licensees who have not met the benchmark for this parameter ranges from 5.04 to 15.37. The performance of the licensees namely BSNL (Chhattisgarh, A&N, J&K), MTNL (Delhi) and Bharti Airtel (UP-W) is poor and above 10.00 against the benchmark of <5.00 faults incidences per 100 subscr/per month

3 Fault repaired by next >90% 07 9.59% 18 24.66% working day

Key Findings - 55 Licensees have met the benchmark for this parameter. The achievement level for the Licensees who have not met the benchmark for this parameter ranges from 0.95% to 89.00%. The performance of the licensees namely MTNL (Delhi & Mumbai) and Bharti Airtel (Delhi, Punjab, Haryana) is poor and below 60.00% against the benchmark of >90.00%.

4 MTTR <8Hrs 28 38.36% 23 31.51%

Key Findings - 50 Licensees have met the benchmark for this parameter. The achievement level for the Licensees who have not met the benchmark for this parameter ranges from 8.302 hrs to 39.00 hrs. The performance of the licensees namely BSNL (AP, Punjab, A&N, Chennai, Jharkhand, Kerala, NE-I, WB), MTNL (Mumbai) and Bharti Airtel (Punjab, UP-E) is poor and above 12 hrs against the benchmark of <8.00 hrs.

5 Grade of Service (Junction between 2/1000 19 26.03% 19 26.03% local exchange)

Key Findings – The Grade of Service is not being reported by BSNL stating that they have about 40,000 switches and measurement of GOS for each junction between exchanges would result in very huge data to be compiled. Some of the operators namely Tata – (AP, Chennai TN, Karnataka), Bharti – (Mumbai, UP-E, Gujarat, MP, MH, Punjab, Karnataka) and Reliance – (Mumbai, Delhi) have reported GOS as 0.00% which indicates that there is no congestion in their networks. Reliance has reported GOS ranging from 0.00 to 12.30. Further it is noted that where Reliance has reported 12.30 as GOS against the benchmark of 0.002, the Call completion rate in local network is much above the benchmark. In view of the veracity of the data, there is no concrete key finding.

6 Call Completion Rate (in local network) >55% 20 27.40% 27 36.99%

Key Findings - 46 Licensees have met the benchmark for this parameter. The achievement level for the Licensees who have not met the benchmark for this parameter ranges from 30.42% to 54.99%. The performance of the licensees namely Reliance (MP & Chhattisgarh, Rajasthan, Tamilnadu, Kolkata, UP-E, UP-W, WB) is poor and below 40.00% against the benchmark of >55.00%.

7 Metering & billing credibility - % of bills <0.1% 20 27.40% 11 15.07%

32 Key Findings - 62 Licensees have met the benchmark for this parameter. The achievement level for the Licensees who have not met the benchmark for this parameter ranges from 0.142% to 5.09%. The performance of the licensees namely BSNL – (AP), Tata (Delhi, Maharashtra, Mumbai) and Bharti Airtel (AP, Punjab, Kerala, UP-E, UP-W) is poor and above 0.20% against the benchmark of <0.1.%.

8 Customer Care Service (95% of

requests)

(i) Shifts <3 Days 41 56.16% 38 52.05% Key Findings - 35 Licensees have met the benchmark for this parameter. The achievement level for the Licensees who have not met the benchmark for this parameter ranges from 0.00% to 94.15%. The performance of the licensees namely BSNL – (WB), MTNL (Mumbai), Tata (Mumbai), Reliance (MP, Raj, TN, Karnataka, Chennai, Mumbai and Bharti Airtel (Delhi, GJ, MP, MH, KR, Kolkata, UP-E) is poor and below 60.00% against the benchmark of 95% of the requests within 3 days.

(ii) Closures <24 hrs. 43 58.90% 25 34.25% Key Findings - 48 Licensees have met the benchmark for this parameter. The achievement level for the Licensees who have not met the benchmark for this parameter ranges from 35.75% to 94.44%. The performance of the licensees namely BSNL – (Punjab), MTNL (Mumbai), Reliance (Mumbai) and Bharti Airtel (UP- E) is poor and below 60.00% against the benchmark of 95% of the requests within 3 days.

(iii) Additional Facilities <24 hrs. 25 34.25% 26 35.62% Key Findings - 47 Licensees have met the benchmark for this parameter. The achievement level for the Licensees who have not met the benchmark for this parameter ranges from 17.22% to 93.77%. The performance of the licensees namely MTNL (Mumbai) and Bharti Airtel (TN & Chennai) is poor and below 60.00% against the benchmark of 95% of the requests within 3 days. 9 Response time to the customer for

assistance

(i) %age of calls answered

(electronically) Within 20 sec = 80% 80% 02 2.74% 0 0.00%

within 40 sec = 95% 95% 01 1.37% 01 1.37% M/s BSNL in all circles and Bharti Airtel except AP, MP, TN, Chennai, Kolkata & KTK circles have not reported the data for this parameter.

(ii) %age of calls answered by operator (voice to

voice) Within 60 sec = 80% 80% 05 6.85% 06 8.22% within 90 sec = 95% 95% 07 9.59% 10 13.70%

33 BSNL in all circles has not provided the data for this parameter and Bharti (Delhi, Haryana, UP-E) have not provided the data for %age of calls answered by operator within 90 sec.

10. Time taken for refund of deposits after 100% within - - 08 10.96% closures 60 days

Key Findings – BSNL has not reported the data for this parameter. The achievement level for the Licensees who have not met the benchmark for this parameter ranges from 5.00% to 99.70%. The performance of the licensees namely Bharti Airtel (MP) and Tata (Maharashtra) is poor and below 60.00% against the benchmark of 100.00% of within 60 days.

5.2 Quality of Service performance of Cellular Mobile Service Providers for quarter ending 30th June 2006: -

This report covers performance of 88 GSM Cellular Mobile operators and 41 CDMA service operators vis-à-vis the QoS benchmarks prescribed by TRAI.

The summary of status of the service providers who have met the benchmarks in this quarter as compared to previous quarter is given in the following table:

34 No. Of Operators Meeting The Benchmarks Bench- Sr. Quarter Ending Quarter Ending Parameters Marks No. March, 2006 June, 2006

Out Of Out Of Out Of Out Of 129 (Nos.) 129 (%) 129 (Nos.) 129 (%) 1 Accumulated down time of <24 hrs 125 96.90% 124 96.12% Community isolation 2 Call Set-Up Success Rate >95% 127 98.45% 129 100.00% (Within Licensee’s Own network) 3 Service access delay Between 125 96.90% 120 93.02% 9 To 20 Sec 4 Blocked call rate <1% 119 92.25% 119 92.25% (i) SDCCH/paging channel congestion (Ii) TCH Congestion <2% 116 89.92% 114 88.37%

5 Call drop rate <3.0% 129 100.00% 129 100.00% 6 % of Connections with >95% 129 100.00% 129 100.00% good voice quality

7 Response time to the customer for assistance (i) %age of calls 80% 105 81.40% 126 97.67% answered (electronically) within 20 seconds = 80%

%Age of calls answered 95% 102 79.07% 125 96.90% (electronically) within 40 seconds = 95% %Age of calls answered 80% 97 75.19% 95 73.64% by operator (voice to voice); within 60 seconds = 80% %Age of calls answered 95% 79 61.24% 80 62.02% by operator (voice to voice); within 90 seconds = 95% 8 Complaints per 100 bills <0.1% 113 87.60% 112 86.82% issued 9 % Of complaints resolved 100% 129 100.00% 124 96.12% with 4 weeks 10 Period of all <4 Weeks 128 99.22% 127 98.45% Refunds/Payment due to Customers from the date of resolution of complaints As In (9) above

35 5.2.2 Details of Quality of service:

Detail of performance related to Network Performance, Customer help line and billing complaints are available at Annex 5.2.

Comparative POI Congestion level of Cellular Service Providers

March, 2006 May, 2006 Operators >0.50% >5.00% >10.00% >40.00% >0.50% >5.00% >10.00% >40.00% Bharti Tele- ventures 194 146 118 51 185 124 88 40 Tata Teleservices 93 64 53 22 116 69 58 12 RIL 49 25 18 2 197 81 58 25 RTL 32 19 16 6 28 17 15 5 Idea 22 14 14 4 34 20 14 5 Hutch/BPL 39 25 20 11 28 18 18 6 Aircel Cellular 53 1 021 00 Spice Communication 21 1 000 00 Dishnet Wireless 19 12 5 0 25 20 20 3 MTNL 10 0 010 00 Total 456 309 246 96 616 350 271 96

5.3 Quality of Service Performance of Internet Service Providers for quarter ending 30th June 2006: -

5.3.1 The annex 5.3 indicates the Quality of Service achieved by Top 20 ISPs during the quarter: It is observed that most of the ISPs are able to meet the benchmarks, barring one or two cases.

5.3.2 The observations on QOS Benchmarks are as follows:

5.3.2.1 Service Activation Time:

ISPs Hathway Cable & Datacom Pvt. Ltd., Tata Teleservices Maharashtra Ltd., HFCL Infotel Ltd., Fascel, Hughes, Broadband Pacenet (I) Pvt. Ltd. and Spectra Net Ltd. have not provided the data. Rest of the ISPs have met the benchmark of 6 hrs.

5.3.2.2 Time to Access :

ISPs are required to achieve the benchmark 30 sec. The ISPs Hathway Cable & Datacom Pvt. Ltd., Fascel, Hughes, Broadband Pacenet (I) Pvt.

36 Ltd. and Spectra Net Ltd. have not provided the data, rest others have met this benchmarks.

5.3.2.3 Protability of Accessing the ISP Node :

ISPs are required to maintain the parameter of 80% for the first attempt, 90% for the second attempt and 99% for the third attempt. All the ISPs are able to meet this benchmark.

Hathway Cable & Datacom Pvt. Ltd., Fascel Ltd., Hughes, Broadband Pacenet (I) Pvt. Ltd. and Spectra Net Ltd. have not provided the data.

5.3.2.4 ISP Node Unavailability :

ISP Nodes unavailability should not exceed 30 minutes in a month. Except Asianet Sattelite Communication Ltd. and WWW communications Ltd., other ISPs are able to achieve this benchmark. WWW Communications Ltd. has informed that the benchmark was not met due to breakage in the circuit.

MTNL, Hathway Cable & Datacom Pvt. Ltd., Tata Teleservices (Maharashtra) Ltd., Fascel Ltd., Hughes, Broadband Pacenet (I) Pvt. Ltd. and Spectra Net Ltd. have not provided us the data.

5.3.2.5 Grade of Service :

ISPs are required to maintain the Grade of Service on the link connecting PSTN node to the ISP node as 1 in 100.

Reliance Communications Infrastructure, Hathway Cable & Datacom Pvt. Ltd., Fascel, WWW Communications, Hughes, Broadband Pacenet (I) Pvt. Ltd. and Spectra Net Ltd. have not provided us the data.

5.3.2.6 Mean Time to Restore (MTTR) :

As per clause 1.9 Schedule ‘C’ of ISP license, ISPs are required to rectify 90% of faults resulting due to subscriber complaints within 24 hours and 99% within three days.

All the ISPs have been rectifying the fault within stipulated period of three days. Hathway Cable & Datacom Pvt. Ltd., Fascel have not provided us the data

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37 Chapter Six

PERFORMANCE OF CABLE TV, DTH AND RADIO BROADCASTING SERVICES

6.1 This chapter contains:

a) Range of number of channels carried regularly across cable Network(s) and cities where digital services are offered. The data is in respect to the quarter ending March 2006 and June 2006. [6.1 (a) & 6.1(b)]

b) Details of new pay channels / FTA Channels converted to Pay after 26.12.2003 on the basis of reports received from broadcasters / distributors of TV Channels under clause 4 of the Tariff Order of 1.10.2004. (Table 6.2)

d) Information on total Advertisement Revenue of FM Radio Stations who have given their reports. (Table 6.3)

e) Details of no of applications, received, no of Licenses issues for DTH services. (Table 6.4)

6.2 Highlights

A. Cable Television a) Table 6.1 (a) & (b) gives an indication of maximum and minimum number of FTA, pay and Local channels, in Analogue and/or Digital mode, regularly carried during the quarter ending June’ 2006 on cable TV networks which have been reported. Figures for the previous quarter as available (without any break up of analogue/digital). The gap between the ranges of maximum and minimum in a particular quarter may be due to different sizes of reporting network operating in different areas and in different economic clusters and variation between the quarter may be partly due to different networks reporting and the number of agencies reporting for the quarter. The maximum and minimum figures may not be of the same network or area reporting as the range indicated in bases on overall figures reported across different networks operating in different area of different service providers. b) Table 6.2 gives information on New Pay Channels and Free to Air (FTA) channels converted into Pay Channels after 26.12.2003 indicates that there have been 36 new pay channels/ converted FTA Channels to pay that have been launched since 26.12.2003. This is based on information reported by broadcasters in terms of clause of 4 of the TRAI’s Tariff Order of 1.10.2004 on broadcasting and cable services.

B Radio

The total Advertisement Revenue up to the quarter March’ 2006 and June 2006 of 6 FM Radio Service Providers who have given their reports are given in Table 6.3.

C. DTH Services

It can be seen from Table 6.4 that besides the existing DTH player there could be four more players who may come into the market in the future. The entry of more number of DTH operators may signify effective competition to cable TV platform.

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39 Chapter Seven

STATUS OF TELECOM SERVICE IN RURAL AREAS

7.1 The growth of telecom services in rural areas has been attracting the attention of the Authority for the last 3-4 years. 71% of the total population lives in rural areas and just 29% in urban area. The economic and social health of rural India has a significant bearing on its economic growth and development. India has made significant progress in increasing its telecommunication access with national tele-density of around 14 at end of June 2006. However the gap between rural and urban tele-density is increasing. With the urban markets growing very fast, the operators have started realizing that time is ripe to tap other market segments i.e. rural and remotely located area. Government is giving significant weightage for expanding and sharing of infrastructures to provide affordable and quality telecom services in rural areas.

7.2 The demographic spread across the country is highly distributed.

Distribution of population

The top 2 lakh villages (33% of total) account for 74% of rural population. Distribution of population across India's 6.07 lakh villages (%)

80 74 70

16.8 20

10 7.8 1.4 0 Top 33% 34-58% 59-82% Bottom 18% 1 17% of villages account for 50% of rural population

7.3 Rural Fixed Line Subscribers: The growth in fixed line subscribers in rural area is slow but steady. Detail of rural fixed line subscribers for the previous four years is given in the following table. The state-wise rural subscribers of each service provider are given at Table 7.1.

40 Sr. No. Year Subscribers 1 2003-04 12313643 2 2004-05 13455676 3 2005-06 14682181 4 2006-07 (June-2006) 14878808

7.3 Village Public Telephones:

The statement indicating the break-up of uncovered villages, number of VPTs to be provided on satellite and other technologies when Bharat Nirman Program was conceived is given below:-

S.No. Name of the Total No. of VPTs to be VPTs to be Service Areas Uncovered Provided on provided Villages Satellite on other Technology Technology 1. Andhra Pradesh 1074 115 959 2. Assam 8931 279 8652 3. Jharkhand 1694 1694 0 4. Gujarat 4144 0 4144 5. H.P. 1002 275 727 6. J&K 1755 465 1290 7. M.P. 11894 443 11451 8. Chattisgarh 5043 88 4955 9. Maharashtra 6441 496 5945 10. North East-I 2128 578 1550 11. North East-II 1550 1289 261 12. Orissa 4899 4899 0 13. Rajasthan 12386 18 12368 14. Uttaranchal 3881 3544 337 Total 66822 14183 52639

Accordingly to recent data released by DOT, against the target of providing VPTs in 66,822 uncovered villages under the programme, 30251 villages have already been provided with VPTs as on August 31, 2006.” In the states like Madhya Pradesh, Gujarat, Assam, Rajasthan, Maharasthtra and Himachal Pradesh, more than 50 percent of the targeted villages have been provided with VPTs.

Some villages are so remotely situated that provision of telephone services using conventional methods is almost impossible. Such identified villages are app.14183. It has been decided under Bharat Nirman Programme to connect these remotely located villages through

41 Digital Satellite Phone Terminals (DSPTs). In the states like Orissa and Jharkhand, 100 percent uncovered villages are envisaged to be provided with DSPTs. For expeditious rollout in some of these villages, existing wireless technology WLL (Wireless in Local Loop) is also being deployed.

7.5 USO Fund and its Implementation:

The Universal Service Support Policy came into effect from 1.4.2002. The Indian Telegraph (Amendment) Act 2003 giving statutory status to the Universal Service Obligation Fund (USOF) was passed by both Houses of Parliament in December 2003. Deemed to have come into effect from 1st April 2002, the Fund is to be utilized exclusively for meeting the Universal Service Obligation. The Universal Service Levy is presently 5% of the Adjusted Gross Revenue (AGR) of all telecom service providers except the pure value added service providers like Internet, Voice Mail, E-Mail service providers etc. Credits to the Fund are through Parliamentary approvals. The balance to the credit of the Fund is not to lapse at the end of the financial year.

The Rules for administration of the Fund have also been notified on 26.3.2004. The Universal Service Obligation Fund is headed by the Administrator, USF. The Administrator is empowered to formulate procedures for implementation of the USO and disbursement of funds from the USOF. His office functions as an Attached office of the Department of Telecom, Ministry of Communications & IT.

As per the Rules, the following services shall be supported by the Fund, namely:-

(I) Stream-I: Provision of Public Telecom and Information Services -

(a) Operation and Maintenance of Village Public Telephone in the revenue villages identified as per Census 1991 and Installation of Village Public Telephone in the additional revenue villages as per Census 2001.- For installation of Village Public Telephone in the revenue villages, identified as per 1991 Census, only the Operating Expenses and Revenue shall be taken into account for determining the Net Cost. For the additional revenue villages identified as per 2001 Census, Capital Recovery in addition shall also be taken into account for determining the Net Cost: Provided that in the case of the Village Public Telephone which are still to be installed in the villages identified as per Census 1991, Capital Recovery shall also be taken into account while determining the Net Cost;

(b) Provision of additional rural community phones in areas after achieving the target of one Village Public Telephone in every revenue village.- Where in a village the population is more than 2000 and no public call office is existing, a second public phone shall be installed and

42 for the purposes of determining the Net Cost, Capital Recovery, Operating Expenses and Revenue shall be taken into account;

(c) Replacement of Multi Access Radio Relay Technology Village Public Telephone installed before 1st day of April 2002.- Capital Recovery, Operating Expenses and Revenue shall be taken into account for determining the Net Cost.

(d) Up-gradation of a Public Telephone to Public Tele Information Centres.- The data transmission facilities shall be provided within 5 Kms. of a village with a population exceeding 2000, preferably in those villages where post offices are located. The Capital Recovery only towards provision of customer premises equipment; namely, Computer, Uninterrupted Power Supply and Modem shall be taken into account. Operating Expenses and Revenue shall be taken into account to determine the Net Cost.

(e) Installation of High Speed Public Telecom Information Centres in a public place at Block Headquarters and in villages with a population exceeding 2000 shall be made in a phased manner. Capital Recovery towards customer premises equipment as in the case of Public Telecom Information Centres, and required access as well as Operating Expenses and Revenue shall be taken into account to determine the Net Cost. Unless otherwise specified by the Central Government, the Secondary Switching Area (SSA) shall be taken as a unit for the purpose of arriving at the Net Cost for activities specified in items (a) to (e) of stream I.

(II) Stream-II – Provision of household telephones in rural and remote areas as may be determined by the Central Government from time to time:

(a) For household Direct Exchange Lines installed prior to 1st day of April, 2002, the difference in rental actually charged from rural subscribers and rent prescribed by Telecom Regulatory Authority of India for such subscribers shall be reimbursed until such time the Access Deficit Charges prescribed by Telecom Regulatory Authority of India from time to time take into account such difference.

(b) For household Direct Exchange Lines installed after 1st day of April, 2002, Capital Recovery, Operational Expenses and Revenue shall be taken into account to determine the Net Cost.

For the remaining uncovered eligible 66,822 villages, agreements have been signed with M/s BSNL in November 2004 to provide VPTs in such villages by November 2007. The rollout plan for these VPTs is 20%, 40% and 40% respectively over a period of three years. 46,253 villages with population exceeding 2,000 and without a PCO facility are being provided with a Rural Community Phone (RCP). Agreements were signed with M/s BSNL and M/s Reliance Infocom Limited (RIL) in September 2004 to provide 24,794 and 21,459 RCPs respectively in these villages over a

43 period of three years i.e. by September 2007. The installations are eligible for both Capital and Operational expenses.

7.6 INFRASTRUCTURE SUPPORT FOR CELLULAR MOBILE SERVICES :

With the aim to provide rapid connectivity to all rural areas, inclusion of Cellular Mobile Services in the roll-out of rural household lines is being considered. The Cellular Mobile Services have an edge over the wire line or fixed wireless terminals because of faster roll-out and lower per line cost. A proposal is under active consideration of the Government to provide support for shareable infrastructure to the eligible access service providers and infrastructure service providers for providing cellular mobile services in rural and remote areas of the country. Consultations have been held with the Access Service Providers, Infrastructure Providers, Association of Telecom Service Providers and Manufacturers in this regard.

7.7 Tariffs for Telecom Services in Rural Area TRAI acknowledged the requirement of addressing the special needs of rural customers by offering concessional tariffs by taking into account the affordability objectives of NTP 1999. TRAI fixed tariffs for Fixed Line subscribers in rural areas vide its TTO in 1999, in the form of a Standard Tariff Package

The Alternative Tariff Packages offered by Fixed Line Service providers in rural areas are compared with respect to the Standard Tariff Package mandated by TRAI in 1999 and further amended vide 28th Amendment to TTO, dated 5.11.2003. TRAI mandated Standard Tariff Package (STP), consists of monthly rental, number of free calls and call charges. STP has to be necessarily offered in respect of Fixed Line Service in rural areas by operators who offer Fixed Line Service in those areas. However, they are free to offer Alternative Tariff Package to suit the consumer’s profile. The STP mandated by TRAI and the ATPs offered by BSNL, Reliance Infocomm Ltd., TATA Teleservices Ltd., Bharti Airtel Ltd., Shyam Tele Link Ltd. and HFCL who offer Fixed Line Services in rural areas are discussed in the following paragraphs.

7.8 Standard Tariff Packages (STP) The features of standard tariff package mandated by the Authority which includes the monthly rental, tariff per metered call and free call specified in Standard Plan for rural areas is given below:-

Item Tariff Monthly rental Exchange capacity For senior Others (No of lines) citizen Rs Rs Upto 999 70 70

44 1,000 to 29,999 120 120 30,000 to 99,999 180 200 1 lakh and above 250 280 Tariff per First 300 mcus except Rs 0.80 (Metered call for free calls unit) Metered call in excess Rs 1.20 of 300 metered calls Free calls 50

7.9 Alternative Tariff Package (ATP)

Service providers are providing alternative tariff plans in addition to the standard tariff plan, mandated by TRAI, as above. Some of the alternative tariff plans are given below.

The highlights of ATP, offered by service providers in respect of Fixed Line Services in rural areas are as under :-

¾ All the service providers have offered one or more alternative tariff plans in addition to the STP of TRAI.

¾ It is interesting to note that the ATPs are much more attractive than the STP prescribed by TRAI. BSNL has also offered ATP which is cheaper than the STP prescribed by TRAI.

¾ The STP prescribed by TRAI has different rental level based on the capacity of the exchange. Some of the ATPs offered by service providers have uniform rental across all capacities.

¾ The free calls prescribed in the STP are 50 per month, whereas all the ATPs are having free calls more than this. One of the service provider has offered a monthly free call allowance of 150 calls.

¾ While the STP prescribes tariff at a lower rate of Rs. 0.80 for the first 300 MCUs and Rs. 1.20 beyond 300 MCUs. Some service providers have prescribed uniform rate of Rs. 0.80 per MCUs for all calls in their ATPs.

¾ TRAI has mandated STP for fixed line service only in rural areas. However, some of the service providers have offered tariff plans in fixed wireless service also (WLL-F).

45 7.10 Rural Alternative Tariff Plans (ATPs) offered by various Service Providers for Fixed Line Services

A. BSNL

Item Tariff Monthly rental Exchange capacity Rs. Per month (No of lines) Upto 999 50 1,000 to 29,999 110 30,000 to 99,999 150 1 lakh and above 150 Tariff per First 300 mcus except for free calls 0.80 (Metered call unit) Metered call in excess of 300 metered calls Rs 1.20 Free calls 75

B. Reliance

C. Reliance

Item Tariff Monthly rental Exchange capacity Rs. Per month (No of lines) Upto 999 110 1,000 to 29,999 110 30,000 to 99,999 110 1 lakh and above 110 Tariff per First 300 mcus except for free calls Rs.0.80 (Metered call unit) Metered call in excess of 300 metered calls Rs 0.80 Free calls 110

46 D. Tata Tele Services

Item Tariff Monthly rental Exchange capacity Rs. Per month (No of lines) Upto 999 70 1,000 to 29,999 70 30,000 to 99,999 70 1 lakh and above 70 Tariff per First 300 mcus except for free calls 0.80 (Metered call unit) Metered call in excess of 300 metered calls Rs 1.20 Free calls 50

E. Bharti Airtel

Item Tariff Monthly rental Exchange capacity Rs. Per month (No of lines) Upto 999 50 1,000 to 29,999 110 30,000 to 99,999 150 1 lakh and above 210 Tariff per First 300 mcus except for free calls 0.80 (Metered call unit) Metered call in excess of 300 metered calls Rs 1.20 Free calls 75

F. Shyam Telecom Limited

G. HFCL

Item Tariff Monthly rental Exchange capacity (No of lines) Rs. Per month Upto 999 50 1,000 to 29,999 110 30,000 to 99,999 150 1 lakh and above 210 Tariff per First 300 mcus except for free calls 0.80 (Metered call unit) Metered call in excess of 300 metered calls Rs 1.20 Free calls 75

47 7.11 Govt. ICT Initiatives

1. National e-Governance Plan

A. Mission Mode Projects

Recently Govt has unveiled the components of National e-Governance Plan (NeGP) covering 26 Mission Mode Projects (MMPs) and 8 support components to be implemented at the Central, State and Local Government Levels. The vision of the NeGP is to “Make all Government services accessible to the common man in his locality”.

The NeGP is estimated to cost over Rs. 23,000 crore in next 5 years. Major Government development programs like NREG scheme will be implemented on an e-governance format. States have the flexibility to add up to 5 state-specific projects. The entire effort involves 500 implementation agencies, 2 lakh sites and an estimated 70,000 man-years of effort.

The Department of Information Technology (DIT) is creating a common platform for the integrated delivery of services. This shared platform includes high speed networks for Data Connectivity, Data Centres, Call Centres, Common Access Points all over the country (including the remotest areas) and laying down standards that enable and ensure integration.

The citizens will have the benefits of Integrated & enhanced access to government services, clearly defined service levels, services at the doorstep with substantial rural outreach, increased efficiency, enhanced transparency, improved reliability, affordable cost, bridging the digital divide, etc. Some Mission Mode Projects (MMPs) such as Land Records, Transport, Registration, MCA-21, Income Tax, Central Excise, and Common Services Centre already have specific time limit for a complete roll out. These are scheduled to be completed in the next 6 – 12 months. Other services would become available progressively as per time schedules indicated or to be indicated by individual departments. All these services would be very relevant for all citizens particularly those living in rural areas. 2. India’s Integrated Citizen Service Centre initiatives

India has initiated timely action to be in front runners. India is effectively utilizing ICT for the welfare of citizens. The initiatives undertaken by Indian states in this regard are noteworthy. Networks are being developed across the county which shall be operational by 2007 end. The availability of contents and application to rural masses is likely to improve drastically.

****************

Table 1.1

Subscriber Base of Fixed Services

30th June 2006 Sr. Service Area of Operation No. Provider Urban Rural Total

1 BSNL All India 22176646 12771680 34948326 2 MTNL Delhi & Mumbai 3793287 0 3793287 AP,MP, Delhi, Haryana, TN , Chennai, Karnataka, Bharti Kerala, Gujarat, 3 Punjab, Maharashtra, 1483393 0 1483393 Telenet Ltd Mumbai, U.P. (W) including Uttaranchal, West Bengal and Kolkata Tata Teleservices Maharastra (Inc. 4 41624 0 41624 (Maharashtra Mumbai) ) Ltd AP, TN, Chennai, Karnataka, Gujarat, Delhi, Bihar, Orissa, Tata Rajasthan, Punjab, Haryana, Himachal 5 Teleservices 387258 0 387258 Pradesh, Kerala, Ltd Madhya Pradesh, U.P. (E), U.P (W) including Uttaranchal, West Bengal and Kolkata HFCL Infotel 6 Punjab 177053 0 177053 Ltd Shyam 7 Rajasthan 135328 10232 145560 Telelink Ltd AP, Bihar, Delhi,Gujarat, Reliance Haryana, HP, KN, Kerala, MP, 8 Infocomm. 296769 0 296769 MH,Mumbai, Orissa, Ltd Punjab, Rajasthan,TN Chennai ,UP(E), UP(W), WB, Kolkata Grand Total 28491358 12781912 41273270

49 Table 1.2

Details of Public Call Offices (PCO)

PCOs added PCOs as Service during the S.No Area of Operation on Providers quarter 30.6.06 ending 30.6.06 1 BSNL All India 2112703 48529 2 MTNL Delhi & Mumbai 273345 -5696 AP,MP, Delhi, Haryana, TN , Chennai, Kerala,Karnataka, Gujarat, Punjab, 3 Bharti Maharashtra, Mumbai, U.P. (W) 223855 17934 including Uttaranchal, West Bengal and Kolkata 4 HFCL Punjab 44158 1285 Maharashtra, Mumbai ,AP, TN, Chennai, Karnataka, Gujarat, Delhi, Bihar, Orissa, Rajasthan, Punjab, 5 TATA Haryana, Himachal Pradesh, Kerala, 692462 57000 Madhya Pradesh, U.P. (E), U.P (W) including Uttaranchal, West Bengal and Kolkata Karnataka, Gujarat, Delhi, Bihar, Orissa, Rajasthan, Punjab, Haryana, 6 Reliance Himachal Pradesh, Kerala, Madhya 1118388 173529 Pradesh, U.P. (E), U.P (W) including Uttaranchal, West Bengal and Kolkata 7 STL Rajasthan 37642 10815 TOTAL 4502553 303396

* Source - Operators

50 Table 1.3

Details of Village Public Telephones (VPT)

S.No Service Area of Operation VPTs as on Achievement Providers 30.6.06 during the Qtr. ending 30.6.06 1 BSNL All India 537609 755 2 MTNL Delhi & Mumbai 0 0 MP, Delhi, Haryana, TN , Chennai, Karnataka, 3 Bharti Gujarat, Punjab, Maharashtra, Mumbai, U.P. (W) 243 0 including Uttaranchal, West Bengal and Kolkata 4 HFCL Punjab 599 -16

5 TATA Maharastra 2542 -106 AP, TN, Chennai, Karnataka, Gujarat, Delhi, Bihar, Orissa, 6 TTL Rajasthan, Punjab, Haryana, Himachal Pradesh, Kerala, 1358 0 Madhya Pradesh, U.P. (E), U.P (W) including Uttaranchal, West Bengal and Kolkata AP, Bihar, Delhi, Gujarat, Haryana, HP, KN, Kerala, 7 Reliance MP, Maharashtra, Mumbai Orissa, Punjab, 4115 0 Rajasthan, TN, Chennai, UP(E),UP(W),WB, Kolkata 8 STL Rajasthan 3010 0

TOTAL 549476 633

* Source – Operators

51 Table 2.1 Subscriber Base of Mobile operators

Wireless Groups and their market share Wireless Group Subscribers as on June-06 Market Share (in %age) Technology Used (with no. of (in Millions) circles)

Mobile WLL(F) Wireless Mobile WLL(F) Wireless (GSM + (Mobile+WLL(F) (GSM + CDMA) (Mobile+WLL(F) CDMA)

Bharti (23) 23.07 0.02 23.09 21.90 0.29 20.59 GSM & CDMA Reliance (23) 19.16 3.36 22.52 18.19 49.51 20.08 GSM & CDMA BSNL (21) 18.75 2.27 21.02 17.80 33.45 18.74 GSM & CDMA Hutchison (16) 17.54 - 17.54 16.65 0.00 15.64 GSM TTSL (20) 9.41 0.95 10.36 8.93 14.00 9.24 CDMA IDEA (8) 8.54 - 8.54 8.11 0.00 7.62 GSM Aircel (9) 3.2 - 3.20 3.04 0.00 2.85 GSM MTNL (2) 2.25 0.06 2.31 2.14 0.88 2.06 GSM & CDMA Spice (2) 2.05 - 2.05 1.95 0.00 1.83 GSM BPL (1) 1.3 - 1.30 1.23 0.00 1.16 GSM HFCL (1) 0.06 0.09 0.15 0.06 1.33 0.13 CDMA Shyam Telelink (1) 0.027 0.037 0.06 0.03 0.55 0.06 CDMA Escorts (3) 0.002 - 0.00 0.00 0.00 0.00 GSM Total Subscribers 105.36 6.79 112.14 100.00 1100.00 100.00

Subscribers Base of Celluar Service Providers as on 30.06.2006

Spice BPL HFCL MTNL 1.9% 1.2% 0.1% Escorts 2.1% 0.0% Aircel Bharti 3.0% IDEA 21.9% 8.1%

TTSL 8.9%

Reliance Hutchison 18.2% 16.6% BSNL 17.8% Bharti Reliance BSNL Hutchison TTSL IDEA Aircel MTNL Spice BPL HFCL Shyam Telelink Escorts

Table 2.2 Market Share of Mobile (GSM + CDMA) Service Providers a) The market share of different GSM operators is given below:

Cellular Groups and their market share GSM Group No of Subscribers (in Market Share Millions) (in %age)

Bharti 23.07 29.39 BSNL 18.3 23.31 Hutchison 17.54 22.35 Idea 8.54 10.88 Aircel 3.2 4.08 MTNL 2.17 2.76 Spice 2.05 2.61 Reliance 2.32 2.96 BPL 1.3 1.66 Escorts 0.002 0.00 Total 78.49 100

b) The market share of different CDMA operators is given below:

Company Name (No. No of Subscribers (in Market of Circles) Millions) Share (in %age) Reliance Infocomm(21) 16.84 62.67 Tata Teleservices(20) 9.41 35.02 BSNL(21) 0.45 1.68 MTNL(2) 0.08 0.30 HFCL(1) 0.06 0.22 Shyam Telelink(1) 0.03 0.11 Total 26.87 100 c) Subscriber Base and Market Share of different CDMA

WLL(F) Group No of Subscribers (in Market Share (No. of Circles) Millions) (in %age) Reliance Infocomm (21) 3.36 49.48 BSNL (21) 2.27 33.43 Tata (20) 0.95 13.99 HFCL (1) 0.09 1.33 MTNL (2) 0.06 0.88 Shyam Telelink (1) 0.04 0.59 Bharti (1) 0.02 0.29 Total 6.79 100

53 Table 2.3

Growth Pattern in Mobile Subscriber Base

Mobile Subscriber Base : The market share distribution among Metros & Circles A to C is given below: Circle No. of Subscribers Market Share Metros 25.76 million 22.96% Circles ‘A’ 39.65 million 35.36% Circles ‘B’ 37.20 million 33.19% Circles ‘C’ 9.52 million 8.49%

The details of subscriber base in various categories of service areas for the last four quarters are given below:

Category No. of Sept'05 Dec'05 March'06 June'06 Service Areas Figures (in millions) Metros 4 16.91 19.04 22.43 25.76 A' Circle 5 22.81 26.46 32.33 39.65 B' Circle 8 21.01 24.88 30.87 37.20 C' Circle 6 4.34 5.56 7.41 9.52

Growth Trend of Wireless Subscribers 45

40 Metros 35 30 A' Circle 25 20 15 B' Circle

Subscribers in millions in Subscribers 10 5 C' Circle 0 Sept'05 Dec'05 March'06 June'06 Circle

54 Table 3.1

Subscribers Base of Internet Services

Sl. Name of the ISP Area of Operation Mar-06 Jun-06 %Growth No. Category 1 Bharat Sanchar Nigam Ltd. A All India 2929299 3320158 13.34 Mahanagar Telephone Nigam 2 B Delhi & Mumbai 984020 1484701 50.88 Ltd. 3 Sify Ltd. A All India 898708 912133 1.49 4 Videsh Sanchar Nigam Ltd. A All India 556227 471964 -15.15 Bharti Airtel Ltd. (Bharti 5 A All lIndia 392470 442020 12.63 Airtel Ltd.) Reliance Communications 6 A All India 359784 397016 10.35 Infrastructure Limited 7 Data Infosys A All India 245336 101229 -58.74 Iqara Telecoms India Pvt. 8 A All India 116851 122693 5.00 Ltd. Hathway Cable & Datacom 9 A All India 61986 68800 10.99 Pvt. Ltd. 10 HCL Infinet Ltd. A All India 42272 41906 -0.87 11 Icenet.net Limited B Gujarat 31209 33446 7.17 Asianet Satellite 12 B Kerala 28605 31202 9.08 Communications Ltd. Punjab Telecom 13 HFCL Infotel Ltd. B 23589 26537 12.50 Circle 14 Shyam Internet Services Ltd B Rajasthan 24507 23884 -2.54 Tata Teleservices 15 (Maharashtra) Ltd. (Hughes A All India 24466 23861 -2.47 Telecom) 16 Fascel Ltd. B Gujarat 18001 18001 0.00

17 WWW Communications Ltd. B Delhi 15515 15623 0.70 Hughes Escorts 18 A All India 13404 14840 10.71 Communications Ltd. Broadband Pacenet (I) Pvt. 19 B Mumbai 11478 11478 0.00 Ltd. 20 Spectra Net Ltd. A All India 9305 9946 6.89

Primus Telecommunications 21 A All India 10012 9120 -8.91 India Ltd. Khar(w), 22 Seven Star Dot Com Pvt. Ltd. B 9013 9013 0.00 Jogeshwari (w) 23 S.S. Netcom Pvt. Ltd. B North East Circle 7833 7935 1.30

55 West Bengal Electronics 24 Industry Development Corp. B Kolkata 8030 6532 -18.66 Ltd. 25 Tulip IT Service Ltd. B Kerala 6000 6000 0.00 Cuttack, 26 Ortel Communications Ltd. C Bhubaneshwar, 5461 5461 0.00 Rourkela RPG Infotech Ltd. (Sprint 27 A All India 5430 5430 0.00 RPG India) 28 In2Cable.Com(India) Ltd A All India 5349 5167 -3.40 29 Forum Infotech (P) Ltd. C Srinagar SSA 5050 5050 0.00 30 Space Online (P) Ltd. B Gujarat 4788 4788 0.00 31 Trikon Electronics Pvt. Ltd. B Mumbai 4315 4575 6.03 Trak Online Net India 32 A All India 5375 4561 -15.14 Pvt.Ltd 33 Rolta India Limited B Mumbai 4512 3586 -20.52 34 Blazenet Pvt. Ltd. B Gujrat 3249 3249 0.00 35 Narmada Cyberzone Pvt. Ltd. B Gujrat 3262 3073 -5.79 Southern Online Bio 36 B Andhra Pradesh 3342 2942 -11.97 Technologies Ltd. Sixth Sense Informatics Pvt. 37 B Mumbai 2600 2600 0.00 Ltd. Siti Cable Network (Zee 38 A All India 2336 2336 0.00 Interactive Multimedia Ltd.) Geocity Network Solutions 39 B Delhi 2151 2274 5.72 Pvt. Ltd. Andhra Pradesh & 40 City Online Services Ltd. B 2263 2218 -1.99 Karnataka Nextgen Communications 41 A All India 0 2175 0.00 Ltd 42 Value Healthcare Ltd. B Mumbai 1777 1773 -0.23 43 Descon Ltd. B West Bengal 1781 1719 -3.48 Sab Industires Ltd. (Sab Punjab, Karnal& 44 B,C 1770 1536 -13.22 Infotech) Dharamshala Hathway Bhawani Cabletel & 45 B Mumbai 1553 1532 -1.35 Datacom Pvt. Ltd. 46 Jain Info net Pvt Ltd. B Rajasthan 1431 1431 0.00 Swiftmail Communications 47 A All India 1375 1354 -1.53 Ltd. 48 ERNET India A All India 1149 1188 3.39

Mylai Karpagamba 49 B Chennai 964 964 0.00 Information System Pvt. Ltd. VasNet Communications Pvt 50 C Mangalore 2502 921 -63.19 Ltd Broadlyyne Infoservices Pvt. 51 B Mumbai 900 900 0.00 Ltd. 52 Broadlane Network Pvt. Ltd. C Kalyan SSA 898 898 0.00 53 iPath India Pvt. Ltd. C Ernakulam SSA 951 880 -7.47 54 Comsat Max Ltd. A All India 873 873 0.00

56 55 Pioneer Online Pvt. Ltd. B Andhra Pradesh 861 864 0.35 56 Dishnet Wireless Ltd. A All India 1115 789 -29.24 57 Ice Network (P) Ltd. B Bangalore 785 785 0.00 Pacific Internet India Pvt. Mumbai, 58 A 858 782 -8.86 Ltd. Bangalore, Pune 59 Speed Online.Net P.Ltd C Rajkot SSA 525 754 43.62 M/s Bhupathi Hotels Pvt. 60 C Vishakhapatnam 413 662 60.29 Ltd. CJM Consultancy Services 61 B Delhi 641 654 2.03 Pvt. Ltd. 62 Kappa Infotech Pvt Ltd. C Kota SSA 593 593 0.00 Sanchar Telenetwork Pvt. 63 C Bhavnagar SSA 575 575 0.00 Ltd. 64 Bohra Pratisthan Pvt. Ltd. C Udaipur SSA 533 533 0.00 65 Uclix Computer's Pvt. Ltd. C Jodhpur 525 525 0.00 66 Quest Consultancy Pvt. Ltd. C Valsad SSA 503 512 1.79 67 Primenet Global Ltd. A All India 530 509 -3.96 68 My Guru Online B Andhra Pradesh 495 495 0.00 69 Bhaskar Multinet Pvt. Ltd. C Jaipur SSA 454 454 0.00 70 Micky Online Pvt Ltd. C Moradabad 450 450 0.00 Growth Compusoft Exports 71 B Gujrat 444 444 0.00 Ltd. 72 deLaila Industry Pvt. Ltd. C Srinagar SSA 440 440 0.00 73 Silicon Mountains (I) Ltd. B Maharashtra 425 425 0.00 74 C-Tel Solutions Pvt. Ltd. C Gurgaon SSA 422 422 0.00 Ankhnet Informations Pvt. 75 B Mumbai 1379 405 -70.63 Ltd. Rida Communication Pvt. 76 C Aligarh SSA 330 370 12.12 Ltd. SpaceCom Broadband 77 B Delhi 366 366 0.00 Network Ltd. 78 ISP Solutions India pvt. Ltd. C Coimbatore SSA 367 355 -3.27 79 Rajasthan Telematics Ltd. B Rajasthan 350 350 0.00 80 Karuturi Networks Ltd. B Bangalore 331 343 3.63 Spectrum Softech Solutions 81 C Ernakulam SSA 923 339 -63.27 Pvt. Ltd. 82 Emtici Engineering ltd. C Khera SSA 305 305 0.00 Lee & Nee Softwares 83 C Bhuvaneshwar 303 303 0.00 (Exports) Ltd. 84 Tata Internet Services Ltd. A All India 368 300 -18.48 Alliance Broadband Services 85 B Kolkata 290 290 0.00 Pvt. Ltd. 86 GUJ Info Petro Ltd.(GIPL) A All India 262 262 0.00 Vainavi Industries Ltd. (MAC 87 B Andhra Pradesh 230 250 8.70 Info Pvt. Ltd.) Atria Convergence 88 B Karnataka 298 231 -22.48 Technologies Pvt. Ltd. Visakha patnam 89 Starnet Online Services Ltd. C 216 216 0.00 SSA 90 Online Media Solutions Ltd. B AP 200 200 0.00 91 Trans Virtual Pvt. Ltd. C Guwahati 196 196 0.00 92 Jindal Online Com.Ltd B Gujarat 1025 195 -80.98

57 93 CJ Online Private Ltd. C Ghaziabad 168 194 15.48 Digital Nagpur Online Pvt. 94 C Nagpur 186 186 0.00 Ltd. 95 delDSL Internet Pvt. Ltd. C HR-Gurgaon 183 173 -5.46 96 Gateway Systems (I) Ltd. A All India 181 160 -11.60 97 Q Tel Comtech Ltd. C Gurgaon 154 154 0.00 North East Online Services 98 C Guwahati 142 142 0.00 Pvt. Ltd. Planet Internet Satellite Nadiad Telecom 99 C 144 129 -10.42 (VVN) Pvt. Ltd. Dist 100 Tawi e.com C Jammu Tawi 119 119 0.00 Mynet Services India Pvt. 101 C Tamil Nadu SSA 74 116 56.76 Ltd. Cable Combine 102 C Siliguri 116 116 0.00 Communication Pvt. Ltd. TN, AP, KTK, n-Louge Communications Maharashtra, MP, 103 A 59 114 93.22 Pvt. Ltd. Rajasthan, Gujarat Worldcom Communications 104 A All India 110 110 0.00 Pvt. Ltd. Estel Communications Pvt. 105 A All India 107 108 0.93 Ltd. Reach Network India Pvt. 106 A All India 105 105 0.00 Ltd. 107 Viraj Telecom Ltd. B Karnataka 105 105 0.00 108 Czars Oleoresin Pvt. Ltd. C Gulbarga 83 93 12.05 109 Aksh Broadband Ltd. C Jaipur SSA 85 85 0.00 E-Comm Opportunities Pvt. 110 B Gujrat 84 84 0.00 Ltd. 111 i2i Enterprise Ltd A Internet Services 214 80 -62.62 112 Sanyog Networks Pvt. Ltd. C Tripura 80 80 0.00 Instant Cable Network Pvt. 113 C Gurgaon SSA 72 72 0.00 Ltd. 114 Saravana Cables Pvt. Ltd. c Trichirapalli SSA 68 68 0.00 Manipal Ecommerce Ltd. 115 (Manipal Control Data B Karnataka 61 61 0.00 Electronic Commerce Ltd.) L&T Finance Ltd. (L&T 116 A All India 56 56 0.00 Netcom Ltd.) Swastik Netvisiion Telecom 117 B Gujarat 38 44 15.79 P.Ltd 118 Nettlinx Ltd. B Andhra Pradesh 36 38 5.56 119 PBC Ventures Ltd. B Delhi 23 34 47.83 120 NetMagic Solutions(P) Ltd. B Mumbai 280 34 -87.86 Ghaziabad, 121 Opto Networks Pvt.Ltd. C 34 34 0.00 Meerut SSA Indian Quotations Systems 122 B Mumbai 32 32 0.00 Pvt. Ltd. RailTel Corporation of India 123 A All India 27 27 0.00 Ltd. Delhi, Gurgaon, 124 Direct Internet Ltd. B&C 46 26 -43.48 Noida

58 125 Chandra net Pvt. Ltd. B Gujrat 25 25 0.00 Mumbai, 126 Virtela India Pvt. Ltd. B 0 24 0.00 Bangalore 127 Access Online Pvt. Ltd. B Mumbai 22 22 0.00 IOL Broadband Ltd. (India 128 B Mumbai 22 22 0.00 Online Network Ltd.) Conjoinix Technologies Pvt 304415N/ 129 C 17 21 23.53 Ltd 764805E Centre for Development of 130 C SSA Ghaziabad 20 19 -5.00 Advanced Computing Essel Shyam 131 A All India 18 18 0.00 Communication Ltd, Gujrat Narmada Valley 132 A All over India 19 17 -10.53 Fertilizer Co. Ltd. (GNFC) World Phone Internet 133 A All India 17 17 0.00 services (P) Ltd. 134 Astro Network India Pvt. Ltd. A All India 16 16 0.00 Nachiket (I) Management 135 Services (P) Ltd. (Diksha C Sri Ganganagar 13 13 0.00 Cyber City) Uttar Pradesh Network Pvt. Uttar Pradesh 136 B 10 10 0.00 Ltd. (E&W) 137 Samkhya Networks (P) Ltd. C Gurgaon 9 9 0.00

138 GTL Ltd. A All India 9 8 -11.11 A-Team Information 139 C Erode 8 8 0.00 Technology Ltd. Software Technology Park of 140 A All India 8 8 0.00 India (STPI) Akaansha Infotainment Pvt. 141 C Kamrup SSA 6 6 0.00 Ltd. 142 Astra Infonets Pvt. Ltd. B Hydrabad 6 6 0.00 Mumbai, Navi 143 Cyquator Technologies Ltd. B 8 5 -37.50 Mumbai 144 Godrej Infotech Ltd. B Mumbai 5 5 0.00 145 Web-Surf Pvt Ltd C 791 4 -99.49 146 ABT Ltd. C Coimbatore 0 4 147 Surana Telecom Ltd. B AP 0 3 148 Compucom (I) Pvt. Ltd. C Jaipur 2 2 0.00 149 Apna Telelink Ltd. C Jalandhar 0 0 Arun Girija Communications 150 C Patna 4 0 -100.00 Pvt. Ltd. HCL Comnet Systems & 151 A All India 0 0 0.00 Services Ltd. 152 Nelco Ltd. A All India 0 0 0.00 153 VSNL Broadband Ltd. A Mumbai & Pune 0 0 0.00 154 Digital2Virtual ISP Pvt. Ltd. B Gujarat 5156 3589 -30.39 Total 6934575 7709295 11.10

59 Table 4.1

Subscriber Base of Public Mobile Radio Trunking Service (PMRTS)

Summary of reports received from PMRTS Operators Sr. No. Name of the Service Subscriber Subscriber %age Growth %age in Provider Base as on Base as on in Market Share 31-03-06 30-06-06 Subscribers 1Aryadoot Transport Pvt 1271 1316 3.54 4.47 Limited 2Jet-Aiu Skyline Transport 391 397 1.53 1.35 Pvt Ltd. 3Container Movement 5 5 0.00 0.02 (Bombay) Transport Pvt Ltd. 4Arya Offshore Services Pvt 1455 1356 -6.80 4.61 Ltd. 5German Express Shipping 1123 1085 -3.38 3.69 Agency (India) Pvt Ltd. (Hapag Llyod) 6United Liner Agencies of 1997 1949 -2.40 6.62 India (Pvt) Ltd

7Procall Limited 8525 8396 -1.51 28.53 8The Arvind Mills Ltd. 7797 7982 2.37 27.12 9Smartalk Pvt Limited 1562 1388 -11.14 4.72 10QuickCall 4509 4287 -4.92 14.57 11Bhilwara Telenet Services 1064 1046 -1.69 3.55 Pvt Limited

12India Satcom Ltd. 251 223 -11.16 0.76

Total 29950 29430 -1.74 100.00

60 Table 4.2

Subscriber Base of VSAT Service Providers (i) Subscriber Base of VSAT Service Operators

Quarter ending Sr. Service Provider No. Sep-05 Dec-05 Mar-06 June-06

1 Hughes 13269 14267 15669 17115 2 HCL Comnet 14882 16192 17110 17776 3 Bharti Broadband (earlier Comsat 4655 4661 4740 4781 Max) 4 Bharti Tele- Ventures (earlier 6199 6929 7265 7508 Bharti Infotel) 5 Essel Shyam 2209 2486 2649 2570 6 Tata Services 1669 1969 2569 2918 7 Telstra Vishesh* 127 Not reported Not reported Not reported 8 ITI 49 49 49 49 9 GNFC 24 23 23 22 Total 43083 46577 50074 52739 * Service Providers not reported their data in this quarter.

(ii) Growth Rate & Market Share of Subscriber Base

Sr. Name of Service Quarter ending %age growth No. Provider rate %age Market Mar-06 June-06 Share

1 Tata Services 2569 2918 13.59 5.53 2 HCL Comnet 17110 17776 3.89 33.71 3 Essel Shyam 2649 2570 -2.98 4.87 4 Hughes 15669 17115 9.23 32.45 5 Bharti Tele-Ventures 7265 7508 3.34 14.24 6 Bharti Broadband 4740 4781 0.86 9.07 7 Telstra Vishesh* 0 0 0.00 0.00 8 GNFC 49 49 0.00 0.09 9 ITI 23 22 -4.35 0.04 Total 50074 52739 5.32 100.00 * Service Providers not reported their data in this quarter.

Table 6.1(a)

Range (Minimum and Maximum) of number of channels Pay, FTA, Local regularly carried on network as at the end of quarter ending 31st December’ 2005 and quarter ending 30th June’ 2006

Range Pay channels FTA channels Local Channels Total

Jan- Apr- Jan- Apr- Jan- Apr- Jan- Apr- Mar’06 Jun’06 Mar’06 Jun’06 Mar’06 Jun’06 Mar’06 Jun’06

Maximum 66 64 149 146 8 10 183 183 Minimum 34 33 34 38 2 2 80 80 No of Agencies / Service Providers Reporting 7 7 The digital service on the basis of reporting MSOs are offered in the cities of Delhi, Mumbai, Pune,Bangalore, Chennai and Kolkata Note: The figures of maximum and minimum are based on no of channels (analogue and /or digital) reported across different networks of different reporting service providers having different combinations of pay, FTA and Local channels. Therefore, the sum of number pay / FTA/Local channels column will not add to give figures in the total column.

Table 6.1 (b)

(Minimum and Maximum) of number of channels Pay, FTA, Local regularly carried under different modes (Analogue or Digital or Simulcast) during quarter ending 30th June’ 2006

As Reported for the Quarter Ending June’ 2006 Mode Range Pay Channels FTA Channels Local Channels Jan- Apr- Jan- Apr- Jan- Apr- Mar’ 06 Jun’ 06 Mar’ 06 Jun’ 06 Mar’ 06 Jun’ 06 Analogue Max 58 54 91 71 8 10 Min 20 21 33 25 2 1 Digital Max 59 62 95 95 4 3 Min 12 11 17 16 1 1 Analogue cum Max 58 51 51 39 4 1 Digital Min 12 3 2 15 1 1 (simulcast)

Note: The figures of maximum and minimum are based on no of channels (analogue and /or digital) reported across different networks of different reporting service providers having different combinations of pay, FTA and Local channels. Therefore, figures in various cells above across a particular row as a combination may not give indicating of size of network etc.

63 Table 6.2

Information on New Pay Channels and Free to Air (FTA) channels converted into Pay Channels after 26.12.2003

S.No Name of the Channel Name of Broadcaster Whether New Pay /Distributor Channel or FTA Channel turned Pay 1 ZOOM Bennett, Coleman & Co New Pay Channel 2 Hangama TV Star India P Ltd New Pay channel 3 Animax India Set Discovery P Ltd New Pay channel 4 Discovery – Travel & Set Discovery P Ltd New Pay channel Living 5 Star One Star India P Ltd New Pay channel 6 VH 1 Zee Turner Ltd New Pay channel 7 Pogo $ Zee Turner Ltd New Pay channel 8 ESPN Plus ESPN Software India New Pay channel Private Limited 9 Toon Disney Star India P Ltd New Pay channel 10 Disney Channel Star India P Ltd New Pay channel 11 Zee Action (Action Zee Turner Ltd New Pay channel Cinema) 12 Zee Premier (Premier Zee Turner Ltd New Pay channel Cinema) 13 Zee Classic (Classic Zee Turner Ltd New Pay channel Cinema) 14 Zee Select (MX) Zee Turner Ltd New Pay channel 15 Awaaz Zee Turner Ltd New Pay channel 16 Zee Business News Zee Turner Ltd New Pay channel 17 Channel [V] Star India P Ltd New Pay channel International 18 UDAYA TV Sun Network FTA to Pay 19 Ushe TV Sun Network FTA to Pay 20 Udaya News Sun Network FTA to Pay 21 MTV Set Discovery P Ltd FTA to Pay 22 NDTV Profit Set Discovery P Ltd New Pay Channel 23 NDTV 24X7 Set Discovery P Ltd FTA to Pay 24 ZEE SPORTS ZEE Turner Ltd New pay Channel 25 SAB TV Set Discovery P Ltd FTA to Pay 26 Adithya Music $ M/s Channel Plus New Pay Channel 27 Teja News $ M/s Channel Plus New Pay Channel 28 ETV $ Ms Ushodaya Enterprises FTA to Pay Limited 29 ETV 2 $ Ms Ushodaya Enterprises FTA to Pay Limited 30 Times Now $ M/s Times Global FTA to Pay Broadcasting Company Ltd 31 DAN Cinema M/s Dan Television FTA to Pay Private Limited 32 DAN Music M/s Dan Television FTA to Pay

64 Private Limited 33 DAN Tamil OZHI M/s Dan Television FTA to Pay Private Limited 34 EURO News M/s Dan Television FTA to Pay Private Limited 35 TRACE TV M/s Dan Television FTA to Pay Private Limited 36 SET PIX M/s Set Discovery Private Pay Channel Limited 37 BBC World M/s BBC Worldwide India FTA to Pay Private Limited 38 Zee Kanada M/s Zee Turner Limited FTA to Pay Channel 39 Zee Telegue M/s Zee Turner Limited FTA to Pay Channel 40 Play TV M/s Zee Turner Limited FTA to Pay Channel 41 ETC Punjabi M/s Zee Turner Limited FTA to Pay Channel 42 ETC M/s Zee Turner Limited FTA to Pay Channel 43 Zee Music M/s Zee Turner Limited FTA to Pay Channel 44 Zee Jagran M/s Zee Turner Limited FTA to Pay Channel 45 Zee Smile M/s Zee Turner Limited FTA to Pay Channel 46 24 Ghante M/s Zee Turner Limited FTA to Pay Channel 47 Sahara One M/s Sahara India TV FTA to Pay Network Channel 48 Filmy M/s Sahara India TV FTA to Pay Network Channel

Note:- 1. The distribution of Nick, Ten Sports and HBO changed hands and were pay channels as on 26.12.03. 2. In respect of S.No’s 11-14, the names in brackets are the new names 3. $ Not as Pay channels in Chennai

Table 6.3

The Total Advertisement Revenue

The total Advertisement Revenue up to the quarter ending with December’ 2005 and March’ 2006 of 5 FM Radio Service Providers

Quarter ending Quarter ending 31st March, 2006 * 30 June, 2006 No of service providers Reporting 6 6

No of Radio Stations Reported for 17 21

Revenue from Advertisements / 59.08 59.82 Air Time Sale (Rs Crores)

* Figure include information received after the issue of Quarterly Report for March 2006

Source: FM Radio Service Providers

Table 6.4

No. of Applications / Letters of Intent / Licenses Issues in respect of DTH Service Provider

up to 30.06.2006 Total No. of Applications Received 6 No of Licenses issued 2 No of Letters of Intent Issued 1 No of Applications rejected 1 No of Applications under 2 consideration

Source: Ministry of Information & Broadcasting

67 Table 7.1

RURAL SUBSCRIBER BASE

No. of DELs as on Name of the 30th June 2006 S.No. Service Provider Circle/Service Area Rural Wireline WLL(F) 1 Andaman & Nicobar BSNL 18860 615 BSNL 1239106 90838 TATA 0 1358 Andhra Pradesh Reliance 0 2519 2 Bharti 0 0 3 Assam BSNL 139259 46500 TATA 0 11223 Bharti 0 0 MTNL 0 0 Delhi TATA 0 0 5 Reliance 0 0 BSNL 824008 77800 Reliance 0 1419 Gujarat Bharti 0 0 6 TATA 0 0 BSNL 435296 48800 Bharti 0 0 Haryana Reliance 0 528 7 TATA 0 12539 BSNL 376063 43284 Himachal Pradesh Reliance 0 0 8 TATA 0 72 9 Jammu & Kashmir BSNL 51757 21858 BSNL 843777 110309 Bharti 0 0 Karnataka TATA 0 10485 10 Reliance 0 0 BSNL 2458753 204525 Reliance 0 7736 Kerala TATA 0 3 11 Bharti 0 0 BSNL 356863 122825 Madhya Pradesh Bharti 0 0 (Including Chattisgarh) Reliance 0 0 12 TATA 0 11695

68 Maharashtra BSNL& (including Mumbai) MTNL 1446637 159569 Reliance 0 1198 Bharti 0 0 TATA 0 2542 MTNL 0 0 Reliance 0 0 Mumbai Bharti 0 0 TATA 0 126 BSNL 1446637 159569 Maharashtra Reliance 0 1198 (excluding Mumbai) Bharti 0 0 13 TATA 0 2416 14 North East BSNL 96048 30232 BSNL 290464 91169 Orissa Reliance 0 254 15 TATA 0 0 BSNL 787892 75611 HFCL 0 0 Punjab Reliance 0 0 Bharti 0 0 16 TATA 0 22139 BSNL 634032 148036 STL 10232 482 Rajasthan Reliance 0 0 17 TATA 0 25252 Tamil Nadu BSNL 933668 219563 (including Chennai) TATA 0 0 Bharti 0 0 Reliance 0 0 BSNL 55088 17844 Reliance 0 0 Chennai TATA 0 0 Bharti 0 0 Tamil Nadu BSNL 878580 201719 (excluding Chennai) TATA 0 0 Bharti 0 0 18 Reliance 0 0 BSNL 423892 133808 Reliance 0 0 Uttar Pradesh (East) TATA 0 20472 19 Bharti 0 0 20 Uttar Pradesh (West) BSNL 278154 80520

69 (including Uttranchal) Reliance 0 0 Bharti 0 0

TATA 0 8739 West Bengal BSNL 631607 87456 (including Kolkata) Reliance 0 0 Bharti 0 0 TATA 0 0 BSNL 0 0 Reliance 0 0 Kolkata Bharti 0 0 TATA 0 0 West Bengal BSNL 631607 87456 (excluding Kolkata) Reliance 0 0 21 TATA 0 0 TOTAL 12781912 2096896

Annex 1.1

Details of Fixed Service Licenses issued to private operators

Service DoT. Letter. Reference Service Area License No. Date Provider No. Bharti M P 17-12/95-BS-II 28.02.1997 10-10-2003-BS-II / Vol-II 17-15/95- 07.11.1997 HFCL Punjab BSII/Punjab Maharashtra 10-10-2003-BS-II 17-11/95-BS-II 30.09.1997 including Tata Mumbai 10-10-2003-BS-II / Vol-II 17-16/95-BS- 04.03.1998 Shyam Rajasthan II/Rajasthan 10-10-2003-BS-II 17-1/95-BS- 04.11.1997 II/Andra Tata A P Pradesh Tata TN 10-10-2003-BS-II 18-61/2001-BS-II 31.08.2001 Tata Karnataka 10-10-2003-BS-II 18-59/2001-BS-II 31.08.2001 10-10-2003-BS-II 18-57/2001-BS- 31.08.2001 Tata Delhi II/Delhi Tata Gujarat 10-10-2003-BS-II 18-58/2001- BS-II 31.08.2001 Reliance Bihar 10-10-2003-BS-II / Vol-II 18-113/2001-BS-II 20.07.2001 Reliance Delhi 10-10-2003-BS-II / Vol-II 18-32/2001-BS-II 20.07.2001 Reliance Gujarat 10-10-2003-BS-II / Vol-II 17-6/95-BS-II 18.03.1997 Reliance Haryana 10-10-2003-BS-II / Vol-II 18-30/2001-BS-II 20.07.2001 Reliance HP 10-10-2003-BS-II / Vol-II 18-116/2001-BS-II 20.07.2001 Reliance Karnataka 10-10-2003-BS-II / Vol-II 18-35/2001-BS-II 20.07.2001 Reliance Kerala 10-10-2003-BS-II / Vol-II 18-38/2001-BS-II 20.07.2001 Reliance MP 10-10-2003-BS-II / Vol-II 18-32/2001-BS-II 20.07.2001 Reliance Maharashtra 10-10-2003-BS-II / Vol-II 18-36/2001-BS-II 20.07.2001 Reliance Orissa 10-10-2003-BS-II / Vol-II 18-112/2001-BS-II 20.07.2001 Reliance Punjab 10-10-2003-BS-II / Vol-II 18-31/2001-BS-II 20.07.2001 Reliance Rajasthan 10-10-2003-BS-II / Vol-II 18-115/2001-BS-II 20.07.2001 Reliance Tamil Nadu 10-10-2003-BS-II / Vol-II 18-29/2001-BS-II 20.07.2001 Reliance UP(East) 10-10-2003-BS-II / Vol-II 18-34/2001-BS-II 20.07.2001 Reliance UP(West) 10-10-2003-BS-II / Vol-II 18-39/2001-BS-II 20.07.2001

71 Annex 2.1

List of Cellular, Fixed & Unified Access Service Providers

Operators Circle Mobile Cellular Unified Fixed Delhi Hutch Reliance Infocomm MTNL MTNL Tata Teleservices Idea Cellular Bharti Airtel Ltd Mumbai BPL Reliance Infocomm MTNL Hutch Tata Teleservices MTNL Bharti Airtel Ltd Chennai Aircel Cellular Reliance Infocomm BSNL BSNL Tata Teleservices Hutchison South Bharti Airtel Ltd Hutchison East Reliance Infocomm BSNL Kolkata BSNL Tata Teleservices Reliable Internet Services Ltd. Bharti Airtel Ltd Maharashtra BPL (Hutch) Reliance Infocomm BSNL Idea Cellular Tata Teleservices BSNL Bharti Airtel Ltd Gujarat Fascel (Hutch) Reliance Infocomm BSNL Idea Cellular Tata Teleservices BSNL Bharti Airtel Ltd Andhra Pradesh Idea Cellular Reliance Infocomm BSNL Hutchison South Tata Teleservices BSNL Bharti Airtel Ltd. BSNL Spice Karnataka Hutch South Reliance Infocomm BSNL Tata Teleservices Bharti Airtel Ltd. Tamilnadu BPL Reliance Infocomm BSNL Aircel Tata Teleservices BSNL Bharti Airtel Ltd Kerala Idea Communications Reliance Infocomm BSNL BPL (Hutch) Tata Teleservices BSNL Bharti Airtel Ltd Punjab BSNL Reliance Infocomm BSNL Hutchinson South HFCL Infocom Tata Teleservices Bharti Airtel Ltd. Spice Communications

72 Haryana Idea Communications Reliance Infocomm BSNL ADIL (Hutch) Tata Teleservices BSNL Bharti Airtel Ltd. Uttar Idea Communications Reliance Infocomm BSNL Pradesh(W) Huchinson Essar South BSNL Ltd. Tata Teleservices Bharti Airtel Ltd. Uttar ADIL (Hutch) Reliance Infocomm BSNL Pradesh(E) BSNL Tata Teleservices Escorts Communications Bharti Airtel Ltd. ADIL (Hutch) Reliance Infocomm BSNL Bharti Hexacom Ltd. Tata Teleservices Rajasthan BSNL Shyam Telelink Escorts Communications Madhya Idea Reliance Infocomm BSNL Pradesh BSNL Tata Teleservices

Reliance Telecom Bharti Airtel Ltd. BSNL Reliance Infocomm BSNL WB&A&N Reliance Telecom Tata Teleservices Bharti Airtel Ltd. Huchinson Essar South Ltd. Dishnet Wireless Ltd. BSNL Reliance Infocomm BSNL Himachal Reliance Telecom Tata Teleservices Pradesh Escorts Communications Dishnet Wireless Ltd. Bharti Airtel Ltd. Bihar BSNL Reliance Infocomm BSNL Reliance Telecom Tata Teleservices Bharti Airtel Ltd. Dishnet Wireless Ltd. Orissa BSNL Reliance Infocomm BSNL Reliance Telecom Tata Teleservices Bharti Airtel Ltd. Dishnet Wireless Ltd. Assam BSNL Dishnet Wireless Ltd. BSNL Reliance Telecom Bharti Airtel Ltd. North East Reliance Telecom Dishnet Wireless Ltd. BSNL

73 BSNL Bharti Hexacom Ltd. Jammu & BSNL Dishnet Wireless Ltd. BSNL Kashmir Bharti Airtel Ltd. Reliance Infocomm

74 Annex 2.2 Usage Pattern for GSM

Table a: MOU & SMS (per subscriber per month)

Postpaid Prepaid

Tota Total O/G l O/G O/G I/C MOU O/G Circle MOU I/C MOU MOU SMS MOU MOU SMS Circle A 452 531 984 52 131 191 322 64 Circle B 352 394 746 43 142 178 320 34 Circle C 336 311 646 34 150 203 353 14 Metro 367 426 793 54 103 196 299 55 All India 389 442 832 48 131 189 320 47

Table b: BLENDED [Postpaid + Prepaid]

Circle O/G MOU I/C MOU Total MOU O/G SMS Circle A 188 252 440 62 Circle B 172 210 382 36 Circle C 184 223 407 17 Metro 170 254 424 54 All India 179 235 414 47

Table c: Composition of outgoing minutes of use Local NLD (Intra- (Inter- Circle circle) circle) ILD Circle A 89.90% 9.64% 0.46% Circle B 86.73% 12.61% 0.66% Circle C 84.36% 15.42% 0.22% Metro 76.31% 22.69% 1.00% All India 85.49% 13.90% 0.61%

75 Table e: Trends in outgoing MOUs per subscriber per month Local NLD Circle (Intra-circle) (Inter-circle) ILD Jun-05 110 25 1 Sep-05 116 25 1 Dec-05 129 25 1 Mar-06 138 24 1 June06 153 25 1

Table f: Composition of outgoing Local (Intra-circle) minutes of use To On network Circle To Fixed To Mobile (Mobile) Circle A 13% 87% 48% Circle B 16% 84% 51% Circle C 16% 84% 61% Metro 12% 88% 43% All India 14% 86% 50%

Table g: Composition of outgoing NLD (Inter-Circle) minutes of use Circle To Fixed To Mobile Circle A 24% 76% Circle B 24% 76% Circle C 26% 74% Metro 24% 76% All India 24% 76%

Table h: Composition of Total outgoing minutes of use (excl. ILD)

Circle To Fixed To Mobile Circle A 14% 86% Circle B 17% 83% Circle C 18% 82% Metro 14% 86% All India 15% 85%

76 Chart : Trend in composition of total outgoing MOUs (excl. ILD)

100%

80%

60% 75.1% 76.9% 79.4% 82.4% 84.7% 40%

20% 24.9% 23.1% 20.6% 17.6% 0% 15.3% Jun-05 Sep-05 Dec-05 Mar-06 Jun-06

To Fixed To Mobile

77 Annex 2.3 Usage Pattern – CDMA

Table a: MOU & SMS (per subscriber per month)

Circle Postpaid Prepaid O/G I/C Total O/G O/G Total O/G MOU MOU MOU SMS MOU I/C MOU MOU SMS Circle A 467 371 837 33 139 234 373 27 Circle B 483 391 874 27 167 224 392 25 Circle C 647 560 1208 18 222 259 480 14 Metro 405 349 754 36 131 245 376 28 All India 452 372 823 32 151 235 386 26

Table b: BLENDED [Postpaid + Prepaid]

Blended Circle O/G MOU I/C MOU Total MOU O/G SMS Circle A 184 253 437 28 Circle B 198 241 439 25 Circle C 243 274 518 14 Metro 179 263 442 29 All India 190 253 443 27

Table c: Composition of outgoing minutes of use Local NLD Circle (Intra-circle) (Inter-Circle) ILD Circle A 87.0% 12.8% 0.2% Circle B 86.2% 13.6% 0.1% Circle C 88.3% 11.6% 0.1% Metro 81.4% 18.3% 0.2% All India 85.4% 14.4% 0.2%

78 Table d: Outgoing MOUs per subscriber per month Local NLD Circle (Intra-circle) (Inter-Circle) ILD Circle A 160 24 0.33 Circle B 171 27 0.28 Circle C 215 28 0.17 Metro 146 33 0.37 All India 163 28 0.32

Table e : Composition of outgoing Local (Intra-circle) minutes of use

To Own Network Circle To Fixed To Mobile (Mobile) Circle A 16% 84% 49% Circle B 11% 89% 62% Circle C 9% 91% 61% Metro 9% 91% 63% All India 12% 88% 58%

Table g: Composition of Outgoing NLD (Inter-Circle) minutes of use

Circle To Fixed To Mobile Circle A 19% 81% Circle B 14% 86% Circle C 17% 83% Metro 13% 87% All India 15% 85%

79 Table h: Composition of Total outgoing minutes of use (excl. ILD) Circle To Fixed To Mobile Circle A 18% 82% Circle B 12% 88% Circle C 13% 87% Metro 11% 89% All India 14% 86%

Annex 2.4 Revenue Per Minute (RPM)

I GSM

Table a: Revenue realization per minute for total usage [Incoming + Outgoing MOU]

[in Rs.]

Circle Postpaid Prepaid Blended Circle A 0.67 0.85 0.78 Circle B 0.69 0.89 0.83 Circle C 0.90 0.93 0.92 Metro 0.96 0.96 0.96 All India 0.77 0.90 0.85

II CDMA

Table b: Revenue realization per minute for total usage Incoming + Outgoing

[In Rs.] Circle Postpaid Prepaid Blended Circle A 0.59 0.47 0.50

Circle B 0.52 0.44 0.46 Circle C 0.41 0.45 0.45 Metro 0.84 0.52 0.61 All India 0.65 0.47 0.52

81 Annex 3.1

Growth Pattern of Internet Subscribers

Chart 4 - Growth Trends

90.00

80.00 77.09

70.00 69.35 67.03 61.25 60.00 58.92 48.05 50.00 PSU ISP 39.10 39.13 Private ISP 40.00 34.70 All ISPs 31.28

30.00 30.21 27.64 27.92 29.04

No. of Subscribers 26.55

20.00

10.00

0.00 Q2,05 Q3,05 Q4,05 Q1,06 Q2,06 Quarter Ending 30/06/2006

Chart 5 - Growth Trends-II

25.00

22.78

20.00

15.00

11.17 10.92 PSU ISP 10.00 9.71 9.44 Private ISP 8.19 All ISPs 6.08

% Growth 5.00 3.95 3.45 2.26

0.00 0.130.12 0.06 Jun-05 Sep-05 Dec-05 Mar-06 Jun-06

-3.94 -3.87 -5.00

-10.00 Quarter Ending 30/06/2006

82 Annex 3.2

List of Internet Telephony Service Providers

S. No. Name of ISP 1 HCL Infinet Ltd. 2 Icenet.net Limited 3 Broadband Pacenet (I) Pvt. Ltd. 4 CJ Online Private Ltd. 5 Southern Online Bio Technologies Ltd. 6 Mahanagar Telephone Nigam Ltd. 7 NetMagic Solutions(P) Ltd. 8 Value Healthcare Ltd. 9 Gateway Systems (I) Ltd. 10 In2Cable.Com(India) Ltd 11 Apna Telelink Ltd. 12 DelDSL Internet Pvt. Ltd. 13 Bharti Airtel Ltd.(Bharti Infotel) 14 Hathway Cable & Datacom Pvt. Ltd. 15 Bharat Sanchar Nigam Ltd. 16 Sify Ltd. 17 PBC Ventures Ltd. 18 Nettlinx Ltd. 19 Videsh Sanchar Nigam Ltd. 20 Iqara Telecom India Pvt. Ltd. (BG Broadband) 21 Trak Online Net India Pvt.Ltd 22 Data Infosys Ltd. 23 Primus Telecommunications India Ltd. 24 Manipal Ecommerce Ltd. 25 Estel Communications Pvt. Ltd. 26 Narmada Cyberzone Pvt. Ltd. 27 Trikon Electronics Pvt. Ltd. 28 Asianet Satellite Communications Ltd. 29 Pioneer Online Pvt. Ltd. 30 City Online Services Ltd. 31 Vebtel Obconic Internet Pvt. Ltd. 32 Mylai Karpagambal Information Systems (P) Ltd.

83 Annex 4.1

Growth Rate of PMRTS subscribers

Growth in Subscribers

6.00

4.00 3.54

2.00 2.37 1.53

0.00 0.00 Aryadoot Jet-Aiu Skyline Container Arya Offshore German Express United Liner Procall Limited The Arvind Mills Smartalk Pvt QuickCall Bhilwara Telenet India Satcom Transport Pvt Transport Pvt Movement Services Pvt Shipping Agencies of Ltd. Limited Services Pvt Ltd. Limited Ltd. (Bombay) Ltd. Agency (India) India (Pvt) Ltd -1.51 Limited-1.69 -2.00 Transport Pvt Pvt Ltd. (Hapag -2.40 Ltd. Llyod) -3.38 -4.00 -4.92 -6.00 -6.80 -8.00

-10.00 Service Providers -11.14 -11.16 -12.00

Annex 4.2

Growth Rate of VSAT Subscribers

Percentage Growth of VSAT from Quarter Ending 1.10.2005 to 30.06.2006

10 8.11 6.23 7.51 5.32 5 % Growth

0 Quarter Ending Sept, 05 Dec, 05 March, 06 June, 06 Percentage Growth 6.23 8.11 7.51 5.32

Percentage Growth

Annex 5.1 Quality of Service (QOS) Performance for Basic Services

Additional Response Time to the Customer for Shifts Closures facility Assistance Grade of service

cases) (calls per thousand) network working day S. Service %age of calls Service Area 100/sub/month) No Provider of bills disputed% %age of calls Fault incidences per per incidences Fault answered by Fault repaired Fault repaired by next New after connections deposits after closures closures deposits after

registration of demand of registration 95% of requests answered Time taken for refund of of refund for taken Time

Rent Rebate (Total no. of no. of (Total Rent Rebate operator (voice to (electronically) Call completion rate in local local in rate completion Call Mean Time to Repair (MTTR)

Metering & billingcredibility- voice) For faults a) pendin Junction 100% Within 100% in < 24 < 24 within 40 Within 60 within 90 <5 >90% g > 3 between >55% <0.1%, within < 3 days 20 sec = < 7days hours hours sec = 95% sec = 80% sec = 95% days to local 60 days 80% >15 <8 exchange days hrs (2/1000)

12 A&N BSNL 86.79 13.30 89.00 NA 13.00 NA 41.47% 0.09 NA 86.24 98.24 90.74 NA NA NA NA

13 ASSAM BSNL 28.97 8.00 92.00 NA 4.00 NA NA 0.07 NA 100.00 89.84 NA NA NA NA NA

BSNL 94.59 5.60 94.00 NA 12.30 NA NA 0.02 NA 94.15 100.00 100.00 NA NA NA NA

RELIANCE 89.32 1.56 84.82 1 6.50 0.0720 59.40% 0.00 100.00 20.18 98.61 99.37 100.00 100.00 94.33 100.00 14 CHENNAI

BHARTI 86.64 3.85 99.94 NA 1.48 0.0020 65.00% 0.01 100.00 92.22 96.93 17.22 99.53 99.74 85.58 90.09

TATA 98.34 0.51 100.00 0 2.70 0.0000 66.11% 0.00 NA Nil 100.00 Nil 100.00 100.00 98.00 99.00

RELIANCE 62.50 Nil Nil 0 0.00 0.1920 NA 0.00 Nil Nil Nil Nil 100.00 100.00 94.33 100.00 15 H P

BSNL 98.22 9.00 92.00 NA 7.00 NA NA 0.02 NA 90.56 88.01 93.56 NA NA NA NA 16 JHARKHAND BSNL 97.67 8.00 94.00 NA 16.33 NA NA 0.06 NA 96.49 98.76 97.28 NA NA NA NA

17 J & K BSNL 16.28 10.60 84.00 NA 2.20 NA NA 0.09 NA Nil 81.27 83.99 NA NA NA NA 18 KERALA BSNL 84.53 8.00 87.00 NA 15.00 NA NA 0.02 NA 91.84 98.33 91.25 NA NA NA NA

BHARTI 88.17 6.76 96.19 NA 2.65 NA 50.78% 0.44 100.00 18.74 100.00 81.46 NA NA NA NA

RELIANCE 90.88 1.96 100.00 0 2.55 0.3800 51.21% 0.04 100.00 75.68 91.67 98.26 100.00 100.00 94.33 100.00

BHARTI 54.60 4.61 81.93 NA 5.51 0.0007 54.99% 0.05 100.00 50.00 73.69 91.61 93.43 100.00 93.43 100.00 19 KOLKATA RELIANCE 86.36 2.04 94.29 3 5.24 2.8160 34.60% 0.05 100.00 74.42 93.14 99.19 100.00 100.00 94.33 100.00

BSNL 97.23 5.00 90.42 NA 10.00 NA NA 0.04 NA 96.73 99.54 99.14 NA NA NA NA

TATA 78.71 1.16 97.52 NA 4.44 0.0020 62.00% 0.39 88.00 58.72 100.00 NA 100.00 Nil 75.00 79.00

BHARTI 65.30 4.33 81.67 NA 2.65 0.0000 54.86% 0.07 100.00 68.97 NA 82.63 NA NA 100.00 Nil 20 MUMBAI

RELIANCE 87.78 1.49 98.24 0 4.82 0.0000 50.75% 0.06 100.00 36.00 35.75 99.44 100.00 100.00 94.33 100.00

MTNL 37.56 9.70 23.02 40792 27.37 0.0004 53.24% 0.07 99.70 31.97 56.02 59.78 100.00 100.00 83.24 92.62

21 NE-I BSNL 99.43 5.30 92.00 NA 39.10 NA NA 0.08 NA 98.30 100.00 100.00 NA NA NA NA

22 NE-II BSNL 96.80 5.00 91.00 NA 11.70 NA NA 0.08 NA 100.00 100.00 92.45 NA NA NA NA

BSNL 100.00 6.00 93.00 NA 8.30 NA NA 0.09 NA 100.00 88.41 82.95 NA NA NA NA 23 ORISSA

RELIANCE 82.06 Nil Nil 0 0.00 11.8500 80.95% 0.00 NA Nil Nil Nil 100.00 100.00 94.33 100.00

BSNL 99.47 7.00 92.00 NA 7.00 NA NA 0.01 NA 98.59 97.74 98.74 NA NA NA NA 24 UP-E BHARTI 82.70 6.99 68.90 NA 15.90 0.0000 53.71% 1.83 100.00 4.38 38.83 90.02 NA NA 87.67 NA

RELIANCE 79.27 0.00 98.54 0 3.22 0.0800 30.42% 0.09 100.00 75.51 98.57 99.73 100.00 100.00 94.33 100.00

BSNL 86.38 9.00 90.00 NA 9.10 NA NA 0.02 NA 98.20 96.94 97.33 NA NA NA NA 25 UP-W BHARTI 82.49 11.57 74.71 NA 10.01 0.1000 58.00% 5.09 100.00 92.73 69.79 96.11 NA NA 85.69 100.00

RELIANCE 54.94 Nil Nil 0 0.00 4.3560 37.20% 0.00 100.00 Nil Nil 100.00 100.00 100.00 94.33 100.00 26 UTTRANCHAL BSNL 55.93 9.00 95.00 NA 8.70 NA NA 0.01 NA 99.41 99.21 98.14 NA NA NA NA BSNL 29.90 8.60 91.65 NA 16.70 NA NA 0.03 NA 11.00 99.18 100.00 NA NA NA NA 27 WEST BENGAL RELIANCE 58.73 Nil Nil 0 0.00 2.6070 34.60% 0.00 NIL Nil Nil Nil 100.00 100.00 94.33 100.00 Operator not meeting the prescribed benchmark NA = Data not available

Annex 5.2 Quality of Service Performance for Mobile (GSM) Services

Parameters (A) Network Performance (B) Customer help lines (C) Billing Complaints (i) (ii) (iii) (iv) (v) (vi) (i) (i) (ii) (iii) Accumulated Call Set-up Service Blocked Call Rate Call Drop %age of Response time to the customer for Complain % of Period of down time of Success Access Rate connectio assistance ts per complaints all refunds/ community Rate (within Delay ns with 100 bills resolved payment isolation licensees good issued within 4 due to own network) voice weeks customers quality from the date of resolution of Sr. No. Service Providers complaints as in (ii) above Benchmarks <24 hrs >95% (I) SDCCH / Paging (ii) TCH Congestion <2% <3% >95% (I) %age of (I) %age (I) %age of (I) %age of <0.1% 100% <4 weeks Channel Congestion <1% calls of calls calls calls answered answered answered answered Month - 1 Month - Month - Month - Month - Month - (electronica (electroni by operator by operator 2 3 1 2 3 lly); cally); (voice to (voice to within 20 within 40 voice); voice); seconds = seconds within 60 within 90 80%, = 95% seconds = seconds = 80%, 95%, of 100 calls = <15 sec) sec) <15 calls = of 100 Between 9 to 20 seconds 20to Between seconds 9 paging(Average attempts depending of upon number 'A' Circle I Maharashtra 1 BPL Cellular (Hutch) 6.47 98.23% 15.56 1.36% 1.45% 0.98% 1.99% 1.99% 1.41% 1.20% 99.86% 100.00%100.00% 99.98% 99.98% 0.009% 100.00% 15 days 2 IDEA Cellular 4.15 98.68% 9.92 0.98% 0.69% 0.71% 1.93% 1.46% 1.19% 1.44% 98.04% 100.00% Nil 67.00% 76.00% 0.800% 100.00% 30 days 3 BSNL 20.00 98.74% 8.30 0.90% 0.90% 1.00% 1.80% 1.70% 1.80% 1.50% 98.00% 100.00%100.00% 99.41% 99.92% 0.040% 100.00% 30 days 4 Bharti Airtel Limited 23.45 98.14% 8.34 0.84% 0.28% 0.28% 0.96% 0.49% 0.49% 1.01% 97.20% 96.65% 96.83% 93.77% 95.00% 0.100% 100.00% 30 days 5 Reliance Infocom 1.09 99.44% 4.30 0.00% 0.00% 0.00% 0.55% 0.46% 0.48% 0.85% 99.08% 99.50% 99.50% 79.46% 86.24% 0.080% 100.00% 30 days No No 6 Tata Teleservices MH 8.42 97.85% 18.00 No cong cong cong 0.01% 0.00% 0.39% 0.61% 96.24% 100.00% Nil 89.00% 93.67% 0.500% 100.00% NA ii Gujarat 7 Hutch - Fascel 19.43 98.03% 9.57 0.19% 0.17% 0.18% 0.87% 0.81% 0.88% 1.25% 98.40% 99.12%100.00% 86.17% 95.52% 0.049% 100.00% 15 days 8 IDEA Cellular 1.59 98.67% 11.97 0.97% 0.97% 0.95% 0.60% 0.50% 0.75% 1.48% 97.82% 64.00% 93.00% 85.00% 94.00% 0.047% 100.00% 30 days

88 9 BSNL 0.00 99.50% 2.38 0.80% 0.50% 0.30% 0.70% 1.90% 2.00% 1.03% 98.00% 99.00% 99.00% 99.00% 99.00% 0.012% 100.00% Nil 10 Bharti Airtel Limited 0.00 98.52% 11.85 0.19% 0.07% 0.16% 0.30% 0.13% 0.12% 1.01% 98.15% 100.00%100.00% 93.90% 96.90% 0.120% 100.00% 07 days 11 Reliance Infocom 0.59 99.47% 4.06 0.00% 0.00% 0.00% 0.45% 0.48% 0.37% 0.76% 99.16% 99.50% 99.50% 79.46% 86.24% 0.060% 100.00% 30 days No No 12 Tata Teleservices 17.46 98.59% 5.00 No cong cong cong 0.00% 0.00% 0.01% 0.44% 98.05% 100.00%100.00% 95.00% 98.00% 0.080% 100.00% 30 days iii Andhara Pradesh 13 IDEA Cellular 0.00 99.98% 7.00 0.23% 0.21% 0.22% 1.23% 1.22% 1.20% 0.53% 98.42% 100.00% Nil 92.00% 8.00% 0.470% 100.00% 30 days 14 Bharti Airtel Limited 42.00 98.16% 11.70 0.77% 0.86% 0.84% 1.82% 1.81% 1.89% 0.90% 99.77% 99.00% 99.00% 94.00% 97.00% 0.010% 100.00% 30 days 15 BSNL, AP 0.00 98.50% 6.00 0.90% 0.70% 0.70% 1.90% 2.00% 1.80% 1.52% 99.00% 100.00%100.00% 65.50% 83.30% 0.010% 100.00% 01 day 16 Hutchison Essar S 18.00 99.64% 10.00 0.28% 0.45% 0.41% 0.35% 0.41% 0.44% 1.32% 98.00% 100.00%100.00% 97.67% 99.00% 0.058% 100.00% 15 days 17 Reliance Infocom 0.66 99.49% 4.12 0.00% 0.00% 0.00% 0.45% 0.43% 0.32% 0.70% 99.86% 99.50% 99.50% 76.46% 86.24% 0.070% 100.00% 30 days No No 18 Tata Teleservices 17.14 98.14% 6.10 No cong cong cong 1.04% 0.76% 0.01% 0.47% 96.04% 100.00%100.00% 79.00% 86.00% 0.070% 100.00% 30 days iv Karnataka 19 Bharti Airtel Limited 21.78 99.11% 7.30 0.86% 0.81% 0.61% 1.80% 1.51% 0.89% 1.16% 98.86% 95.87% 95.88% 75.40% 79.17% 0.003% 100.00% 30 days 13.45 20 Spice Comm. 20.67 98.16% 8.46 NA NA 1.61% NA NA % 1.53% 98.93% NA NA 91.80% 99.20% 0.016% 100.00% 30 days 21 BSNL 23.00 97.60% 13.00 0.60% 0.90% 0.60% 2.00% 1.60% 2.60% 1.00% 97.60% 100.00%100.00% 65.50% 83.30% 0.070% 100.00% 07 days 22 Hutchison Essar S 4.10 98.38% 10.25 0.17% 0.18% 0.17% 1.61% 1.62% 1.66% 1.61% 98.49% 97.33% 99.00% 97.67% 97.67% 0.065% 100.00% 15 days 23 Reliance Infocom 0.57 99.53% 4.04 0.00% 0.00% 0.00% 0.46% 0.30% 0.69% 0.57% 99.57% 99.50% 99.50% 79.46% 86.24% 0.070% 100.00% 30 days 24 No No Tata Teleservices 23.10 97.14% 2.70 No cong cong cong 0.01% 0.70% 0.01% 1.16% 97.59% 100.00%100.00% 91.00% 95.00% 0.100% 100.00% 30 days v Tamil Nadu 25 BPL Cellular (Hutch) 17.92 99.52% 11.84 0.98% 0.95% 0.88% 1.74% 1.70% 1.67% 0.79% 99.95% 100.00%100.00% 100.00% 100.00% 0.860% 100.00% 15 days 26 Aircel 21.51 98.12% 11.09 1.85% 1.78% 1.10% 1.81% 1.16% 1.30% 1.47% 96.12% NA NA NA NA 0.070% 100.00% 30 days 27 BSNL 0.00 95.66% 8.86 1.00% 1.00% 1.00% 2.00% 2.00% 2.00% 1.12% 96.25% 86.00% 98.00% 85.00% 95.00% 0.000% 100.00% Nil 28 Bharti Airtel Limited 20.00 99.29% 13.80 0.67% 0.65% 0.57% 0.59% 0.76% 1.23% 0.92% 95.40% 99.95%100.00% 95.00% 95.00% 0.070% 100.00% 30 days 29 Reliance Infocom 1.10 99.44% 4.13 0.00% 0.00% 0.00% 0.54% 0.51% 0.36% 0.83% 99.93% 99.50% 99.50% 79.46% 86.24% 0.070% 100.00% 30 days No No 30 Tata Teleservices 4.50 99.15% 10.36 No cong cong cong 0.19% 0.22% 0.40% 0.78% 97.69% 100.00%100.00% 98.00% 99.00% 0.100% 100.00% 30 days B' Circle vi Kerala 31 IDEA-Escotel Mobile 20.45 99.66% 14.20 0.44% 0.49% 0.43% 1.29% 1.19% 1.64% 0.77% 98.50% 95.00%100.00% 90.00% 95.00% 0.100% 100.00% 30 days 32 BPL Cellular (Hutch) 21.31 95.94% 16.81 0.85% 0.27% 0.27% 1.98% 0.16% 0.27% 1.52% 98.47% 100.00%100.00% 100.00% 100.00% 0.012% 100.00% 15 days 33 BSNL 87.47 99.08% 11.20 0.40% 0.30% 0.40% 1.80% 1.90% 1.70% 1.04% 95.20% 94.91%100.00% 90.00% 100.00% 0.000% 100.00% 30 days 34 Bharti Airtel Limited 10.28 99.42% 12.33 0.42% 0.23% 0.38% 0.16% 0.58% 0.31% 1.66% 98.64% 98.04% 98.05% 82.00% 86.00% 0.040% 100.00% 30 days No No 35 Tata Teleservices 0.00 99.93% 18.00 No cong cong cong 0.01% 0.00% 0.00% 0.54% 97.67% 100.00%100.00% 92.00% 95.00% 0.060% 100.00% 30 days 36 Reliance Infocom 0.37 99.49% 3.98 0.00% 0.00% 0.00% 0.43% 0.42% 0.37% 0.82% 99.83% 99.50% 99.50% 79.46% 86.24% 0.060% 100.00% 30 days

89 vii Punjab 37 Spice Comm. 20.50 96.44% 12.00 0.45% 0.39% 0.40% 2.98% 2.67% 2.12% 1.42% 97.00% 100.00%100.00% 90.00% 96.00% 0.027% 100.00% 07 days 38 HFCL - CDMA 9.13 97.63% 13.20 0.00% 0.00% 0.00% 0.00% 0.00% 0.11% 0.68% 98.86% 100.00%100.00% 98.00% 98.00% 0.060% NA 30 days 39 Bharti Airtel Limited 16.13 99.15% 3.44 0.41% 0.40% 0.20% 0.34% 0.37% 0.25% 1.64% 98.70% 99.98% 99.99% 95.20% 97.08% 0.090% 100.00% 15 days 40 Hutchission Essar South 3.10 99.31% 10.00 0.10% 0.06% 0.04% 0.25% 0.23% 0.12% 1.50% 98.87% 96.97% 97.20% 96.13% 99.10% 0.036% 100.00% 15 days 41 BSNL 1.25 99.60% 3.82 0.00% 0.00% 0.00% 0.20% 0.20% 0.50% 1.50% 100.00% 84.50% 97.00% 83.50% 96.50% 0.010% 100.00% 30 days 42 Reliance Infocom 0.71 99.58% 4.28 0.00% 0.00% 0.00% 0.32% 0.26% 0.44% 1.37% 99.71% 99.50% 99.50% 79.46% 86.24% 0.070% 100.00% 30 days No No 43 Tata Teleservices 1.43 99.86% 7.83 No cong cong cong 0.01% 0.00% 0.00% 0.68% 96.99% 100.00%100.00% 62.00% 76.00% 0.400% 100.00% 30 days viii Haryana 44 IDEA-Escotel Mobile 9.10 99.97% 11.40 0.30% 0.48% 0.42% 1.05% 1.05% 1.36% 0.68% 99.44% 100.00% Nil 69.00% NA 0.050% 100.00% 30 days 45 Hutch-Aircel Digilink 3.63 99.95% 9.40 0.02% 0.02% 0.02% 0.14% 0.26% 0.30% 1.69% 97.11% 100.00%100.00% 82.55% 96.26% 0.088% 100.00% 15 days 46 BSNL 8.43 97.30% 10.00 0.10% 0.20% 0.20% 1.40% 1.30% 1.80% 2.60% 100.00% 100.00%100.00% 72.00% 88.00% 0.010% 100.00% 30 days 47 Bharti Airtel Limited 18.76 99.33% 3.72 0.15% 0.23% 0.16% 0.16% 0.28% 0.40% 1.33% 98.14% 99.00% 99.00% 90.00% 94.00% 0.090% 100.00% 15 days 48 Reliance Infocom 0.51 99.58% 4.40 0.00% 0.00% 0.00% 0.31% 1.02% 0.78% 0.96% 99.84% 99.50% 99.50% 79.46% 86.24% 0.080% 100.00% 30 days No No 49 Tata Teleservices 23.50 99.87% 8.00 No cong cong cong 0.52% 0.87% 3.44% 0.85% 97.81% 100.00%100.00% 57.00% 73.00% 0.270% 100.00% 30 days ix UP - W 50 Hutchission Essar S 0.00 99.89% 9.00 0.24% 0.56% 0.48% 0.60% 0.70% 0.80% 1.97% 95.80% 98.75% 98.82% 95.18% 98.25% 0.090% 100.00% 15 days 51 IDEA 4.56 98.83% 11.40 0.97% 0.98% 0.98% 2.13% 2.69% 2.35% 1.24% 97.74% 36.00% NA 65.00% NA 0.067% 100.00% 30 days 52 BSNL 0.00 99.00% 14.00 0.90% 0.80% 1.00% 2.00% 2.00% 1.70% 2.90% 98.00% 90.00% 97.00% 80.00% 97.00% 0.009% 100.00% 07 days 53 Bharti Airtel Limited 23.43 96.38% 14.30 0.65% 0.86% 0.62% 1.71% 0.92% 1.15% 1.58% 95.88% 99.95% 99.97% 93.00% 95.00% 0.100% 100.00% 30 days 54 Reliance Infocom 0.96 99.42% 4.19 0.00% 0.00% 0.00% 0.62% 0.45% 0.31% 0.83% 98.96% 99.50% 99.50% 79.46% 86.24% 0.080% 100.00% 30 days No No 55 Tata Teleservices 22.28 97.93% 18.33 No cong cong cong 0.00% 1.39% 0.02% 1.15% 96.50% 100.00%100.00% 67.00% 82.00% 0.030% 100.00% 30 days x UP -E 56 Bharti Airtel Limited 16.67 96.13% 14.30 0.78% 0.82% 0.41% 0.69% 1.43% 1.51% 1.58% 98.29% 99.77% 99.98% 91.56% 94.13% 0.120% 100.00% 30 days 57 Hutch -ADIL 11.00 95.35% 9.00 0.26% 0.70% 1.20% 0.80% 2.16% 2.37% 2.03% 96.23% 98.75% 99.63% 84.93% 95.54% 0.470% 100.00% 15 days 58 BSNL 21.00 98.00% 14.00 2.90% 0.70% 0.90% 3.40% 2.10% 1.80% 2.20% 97.00% 90.00% 97.00% 80.00% 97.00% 0.080% 100.00% 60 days 59 Reliance Infocom 0.74 99.39% 4.33 0.00% 0.00% 0.00% 0.57% 0.56% 0.40% 0.97% 97.81% 99.50% 99.50% 79.46% 86.24% 0.070% 100.00% 30 days No No 60 Tata Teleservices 4.59 97.62% 10.60 No cong cong cong 0.00% 0.54% 0.54% 0.88% 99.20% 100.00%100.00% 60.00% 73.00% 0.100% 100.00% 30 days xi Rajasthan 61 Hutch-Aircel Diglink 13.67 96.49% 9.78 1.38% 0.87% 0.89% 1.45% 1.60% 1.86% 2.69% 96.93% 99.51% 99.57% 81.10% 96.39% 0.092% 100.00% 15 days 62 BSNL 19.28 96.50% 6.10 0.70% 0.30% 0.30% 6.00% 7.80% 3.60% 2.90% 97.50% 89.00% 97.00% 82.00% 96.00% 0.009% 100.00% 30 days 63 Bharti - Hexacom 22.23 97.42% 8.00 0.59% 0.57% 0.63% 0.36% 0.36% 0.50% 1.48% 95.57% 99.98%100.00% 94.57% 96.79% 0.040% 100.00% 30 days 64 Reliance Infocom 0.82 99.44% 4.05 0.00% 0.00% 0.00% 0.47% 0.53% 0.48% 0.93% 99.67% 99.50% 99.50% 79.46% 86.24% 0.070% 100.00% 30 days 65 Tata Teleservices 19.20 97.73% 4.90 No cong No No 0.02% 0.01% 0.32% 0.87% 97.72% 100.00%100.00% 91.00% 95.00% 0.020% 100.00% 30 days

90 cong cong xii Madhya Pradesh 66 IDEA Cellular 17.42 98.27% 12.38 0.81% 0.77% 0.74% 1.38% 1.30% 1.09% 1.21% 99.10% 100.00%100.00% 97.29% 99.23% 0.050% 100.00% 30 days 18.60 20.20 19.10 67 Reliance Telecom 18.29 100.00% 7.80 0.50% 0.40% 0.50% % % % 1.70% 96.50% NA NA 100.00% 100.00% 0.010% 100.00% 30 days 68 BSNL 6.80 99.50% 2.90 0.20% 0.20% 0.30% 1.50% 1.60% 1.10% 1.30% 98.00% 100.00%100.00% 99.90% 99.90% 0.040% 100.00% 30 days 69 Bharti Airtel Limited 23.06 98.78% 12.76 0.32% 0.01% 0.34% 1.17% 0.01% 0.89% 1.01% 96.12% 99.99% 99.99% 96.46% 98.55% 0.000% 100.00% 30 days 70 Reliance Infocom 0.39 99.32% 4.17 0.00% 0.00% 0.00% 0.69% 0.68% 0.58% 0.97% 99.77% 99.50% 99.50% 79.46% 86.24% 0.070% 100.00% 30 days No No 71 Tata Teleservices 1.25 99.95% 3.57 No cong cong cong 0.00% 0.00% 0.00% 0.77% 98.48% 100.00%100.00% 88.00% 92.00% 0.100% 100.00% 30 days xiii West Bengal 72 Bharti Airtel Limited 0.00 97.70% 9.00 0.97% 1.94% 1.74% 1.78% 1.57% 1.16% 1.73% 100.00% 98.40% 98.49% 95.19% 97.44% 0.040% 100.00% 01 day 13.10 12.70 13.10 73 Reliance Telecom 4.30 99.00% 8.60 1.00% 0.90% 0.70% % % % 2.20% 99.10% NA NA NA 100.00% Nil N/Ap N/Ap 74 BSNL 0.00 97.95% 6.28 0.30% 0.30% 0.30% 1.50% 0.50% 1.90% 2.36% 97.66% 87.00% 99.00% 81.00% 96.00% 0.070% 100.00% 01 day No No 75 Tata Teleservices 2.80 99.17% 9.58 No cong cong cong 0.00% 0.01% 0.02% 1.23% 97.52% 99.00% 99.00% 92.00% 92.00% 0.060% 100.00% 30 days 76 Reliance Infocom 0.84 99.39% 4.12 0.00% 0.00% 0.00% 0.56% 0.61% 0.48% 1.25% 97.94% 99.50% 99.50% 79.46% 86.24% 0.030% 100.00% 30 days 77 Hutchission Essar S 11.19 99.14% 10.00 0.45% 0.47% 0.56% 0.85% 0.75% 0.88% 1.86% 98.12% 100.00%100.00% 94.50% 98.75% 0.086% 100.00% 15 days 78 Dishnet 0.00 99.42% 8.00 0.99% 0.97% 0.95% 0.98% 0.96% 0.94% 0.72% 99.70% 95.00% 98.00% 82.00% 95.00% 1.000% 100.00% 07 days C' Circle xiv Himachal Pradesh 79 Bharti Airtel Limited 8.38 99.07% 3.23 0.19% 0.22% 0.16% 0.48% 0.48% 0.30% 1.50% 96.00% 99.00%100.00% 100.00% 100.00% 0.050% 100.00% 15 days 80 Reliance Telecom 8.50 99.00% 8.20 0.10% 0.10% 0.10% 1.30% 1.90% 1.80% 2.40% 98.90% NA NA 98.00% 100.00% 0.000% N/Ap N/Ap 81 BSNL 2.00 97.50% 5.60 0.50% 0.50% 0.50% 1.70% 1.70% 1.80% 1.90% 97.50% 99.80% 99.90% 81.00% 95.00% 0.000% Nil Nil 82 Reliance Infocom 0.71 99.56% 4.13 0.00% 0.00% 0.00% 0.32% 0.35% 0.27% 0.58% 99.43% 99.50% 99.50% 79.46% 86.24% 0.090% 100.00% 30 days No No 83 Tata Teleservices 14.10 98.38% 12.00 No cong cong cong 0.00% 0.00% 0.00% 0.75% 97.58% 100.00%100.00% 63.00% 76.00% 0.100% 100.00% 30 days xv Bihar 12.80 14.50 13.40 84 Reliance Telecom 7.28 97.00% 8.20 1.30% 2.10% 1.90% % % % 1.70% 95.60% NA NA NA 100.00% 0.000% 100.00% 30 days 85 BSNL 6.30 98.10% 11.50 1.20% 1.20% 0.90% 2.40% 2.40% 1.90% 2.20% 97.00% 88.00% 97.00% 86.00% 96.00% 0.110% 99.92% 30 days 86 Reliance Infocom 1.17 99.35% 4.32 0.00% 0.00% 0.00% 0.45% 0.43% 0.32% 0.70% 99.17% 99.50% 99.50% 79.46% 86.24% 0.080% 100.00% 30 days 87 Bharti Airtel Limited 9.38 98.14% 12.00 2.86% 2.93% 2.20% 2.28% 1.56% 1.50% 1.94% 96.87% 87.00% 93.00% 94.00% 96.00% 0.100% 100.00% 30 days No No 88 Tata Teleservices 0.38 96.72% 9.40 No cong cong cong 0.00% 0.00% 0.04% 0.76% 95.57% 99.00% 99.00% 90.00% 90.00% 0.040% 100.00% 30 days xvi Orissa 89 Reliance Telecom 21.55 99.00% 7.40 0.00% 0.10% 0.30% 2.60% 3.80% 7.50% 1.70% 98.80% NA NA 90.00% 100.00% Nil N/Ap N/Ap 90 BSNL 0.00 95.96% 10.00 0.80% 0.90% 0.80% 1.80% 1.90% 1.90% 1.64% 97.33% 84.00% 98.00% 90.00% 98.00% 0.020% 100.00% Nil

91 91 Bharti Airtel Limited 0.00 98.53% 7.30 0.25% 0.79% 1.57% 0.62% 0.81% 0.96% 0.99% 97.70% 96.63% 98.13% 99.81% 99.90% 0.010% 100.00% 30 days 92 Reliance Infocom 0.74 99.61% 4.28 0.00% 0.00% 0.00% 0.36% 0.13% 0.35% 0.73% 99.46% 99.50% 99.50% 79.46% 86.24% 0.080% 100.00% 30 days No No 93 Tata Teleservices 0.00 97.67% 18.00 No cong cong cong 0.00% 0.00% 0.00% 0.93% 97.77% 99.00% 99.00% 94.00% 94.00% 0.020% 100.00% 30 days 94 Dishnet 0.00 99.56% 8.00 0.98% 0.99% 1.01% 1.20% 0.98% 0.95% 0.85% 99.70% 93.00% 96.00% 86.00% 94.00% 0.140% 100.00% 15 days xvii Assam 95 Bharti Airtel Limited 31.00 95.85% 10.00 0.34% 0.28% 1.07% 0.49% 0.85% 1.28% 1.46% 95.62% 99.30% 99.00% 100.00% 100.00% 0.010% 99.00% 30 days 96 BSNL 1.00 98.00% 12.00 0.80% 0.70% 0.90% 1.70% 1.50% 1.80% 2.40% 96.00% 81.00% 97.00% 81.00% 95.00% 0.010% 100.00% 30 days 97 Reliance Telecom 26.58 96.00% 7.40 0.90% 0.80% 0.80% 5.10% 5.20% 5.30% 1.00% 96.10% NA NA 80.00% 95.00% 0.020% 100.00% 30 days 98 Dishnet 0.00 99.32% 8.00 0.71% 0.89% 0.95% 0.73% 0.89% 0.87% 0.57% 99.75% 94.00% 97.00% 86.00% 92.00% 0.010% 99.00% 14 days xviii J & K 99 BSNL 0.00 99.00% 10.00 0.90% 0.80% 0.90% 1.90% 1.60% 1.70% 1.80% 98.80% 91.00% 95.00% 86.00% 96.00% 0.009% 100.00% 21 days 100 Bharti Airtel Limited 8.48 99.10% 3.45 0.49% 0.48% 0.45% 0.39% 0.47% 0.49% 1.70% 97.00% 99.99%100.00% 100.00% 100.00% 0.010% 100.00% 15 days 101 Dishnet 0.00 99.42% 8.00 0.94% 0.98% 0.99% 1.00% 1.04% 0.87% 0.78% 99.90% 100.00%100.00% 100.00% 100.00% 0.050% 100.00% 10 days xix NE 102 BSNL 15.00 95.20% 14.00 0.60% 0.70% 0.80% 1.40% 1.60% 1.70% 2.40% 96.00% 85.00% 97.00% 82.00% 96.00% 0.000% 100.00% 01 day 103 Bharti Airtel Limited 15.00 98.91% 9.00 0.11% 0.28% 0.93% 0.47% 0.85% 1.24% 0.82% 95.62% 99.00% 99.00% 100.00% 100.00% 0.380% 98.00% 21 days 104 Reliance Telecom 0.00 98.00% 7.60 2.20% 2.50% 2.50% 6.90% 8.10% 9.10% 2.50% 97.70% NA NA 95.00% 100.00% 0.100% 100.00% 30 days 105 Dishnet 0.00 98.76% 8.00 0.73% 0.74% 0.99% 0.73% 0.74% 0.90% 0.61% 99.00% 93.00% 95.00% 81.00% 93.00% 0.000% 100.00% 14 days METRO xx Delhi 106 Bharti Airtel Limited 0.00 98.95% 14.80 0.11% 0.15% 0.20% 0.13% 0.08% 0.05% 1.12% 97.08% 99.96% 99.90% 96.87% 98.13% 0.075% 100.00% 30 days 107 Hutchison Essar M Serv 0.00 98.81% 8.12 0.01% 0.01% 0.01% 0.04% 0.03% 0.04% 1.07% 97.79% 99.54% 99.23% 89.71% 95.63% 0.003% 100.00% 15 days 11.73 13.23 108 MTNL 0.00 95.25% 14.80 8.53% % % 3.41% 3.28% 3.21% 1.79% 95.43% 93.00% 95.00% 89.90% 95.20% 0.090% 100.00% 30 days 109 IDEA Cellular 0.00 99.98% 7.00 0.97% 0.78% 0.38% 1.67% 1.21% 1.48% 0.53% 98.42% 100.00% Nil 92.00% 8.00% 0.470% 100.00% 30 days No No 110 Tata Teleservices 0.73 98.02% 10.90 No cong cong cong 0.19% 0.01% 0.18% 0.65% 96.60% 100.00%100.00% 70.00% 77.00% 0.100% 100.00% 30 days 111 Reliance Infocom 0.00 99.43% 4.40 0.00% 0.00% 0.00% 0.56% 0.50% 0.46% 0.58% 99.08% 99.50% 99.50% 79.46% 86.24% 0.060% 100.00% 30 days xxi Mumbai 112 BPL Mobile 30.42 99.41% 10.81 0.20% 0.14% 0.13% 1.45% 1.24% 1.23% 1.40% 99.16% 65.51% NA 92.69% 95.21% 0.090% 100.00% 40 days 113 Hutchison Max Tel 0.00 99.59% 10.00 0.40% 0.41% 0.46% 1.78% 1.21% 1.48% 1.86% 95.60% 99.65% 99.68% 88.08% 95.15% 0.003% 100.00% 15 days 114 MTNL 0.00 96.21% 15.55 0.91% 0.99% 0.93% 1.83% 1.52% 1.98% 1.32% 96.04% 83.00% 96.00% 86.00% 97.00% 0.010% 100.00% 30 days 115 Bharti Airtel Limited 0.00 97.00% 3.16 0.59% 0.29% 0.33% 1.01% 0.49% 0.59% 1.09% 96.00% 99.91% 99.97% 99.57% 99.81% 0.020% 100.00% 09 days 116 Reliance Infocom 0.00 99.44% 3.84 0.00% 0.00% 0.00% 0.43% 0.60% 0.59% 0.80% 99.36% 99.50% 99.50% 79.46% 86.24% 0.070% 100.00% 30 days No No 117 Tata Teleservices 0.00 98.19% 18.00 No cong cong cong NA 0.00% 0.31% 0.34% 95.14% 100.00% Nil 87.47% 89.50% 0.260% 98.87% NA xxii Chennai

92 118 Aircel Cellular Ltd 0.00 99.00% 10.00 0.80% 1.10% 1.10% 2.80% 2.50% 1.70% 0.65% 96.20% 95.00%100.00% 95.00% 100.00% 0.100% 100.00% 30 days 119 Bharti Airtel Limited 0.00 99.39% 13.73 0.15% 0.09% 0.18% 0.16% 0.23% 0.18% 0.60% 96.20% 99.96% 99.99% 92.00% 98.00% 0.080% 100.00% 30 days 120 Hutchison Essar S 0.00 99.40% 11.34 0.08% 0.05% 0.03% 1.10% 1.08% 0.95% 1.13% 98.40% 100.00%100.00% 96.24% 98.79% 0.016% 100.00% 15 days 121 BSNL 0.00 98.00% 10.60 0.10% 0.10% 0.10% 1.20% 0.70% 0.70% 0.84% 100.00% 100.00%100.00% 96.00% 100.00% 0.010% 100.00% 30 days 122 Reliance Infocom 0.00 99.53% 4.25 0.49% 0.00% 0.00% 0.37% 0.42% 0.35% 0.49% 99.90% 99.50% 99.50% 79.46% 86.24% 0.070% 100.00% 30 days No No 123 Tata Teleservices 0.00 99.93% 13.28 No cong cong cong 0.01% 0.01% 0.04% 0.54% 96.33% 100.00%100.00% 98.00% 99.00% 0.160% 100.00% 30 days xxiii Kolkata 124 Bharti Airtel Limited 0.00 97.22% 7.00 0.75% 0.02% 0.41% 0.74% 1.19% 0.29% 1.62% 98.09% 89.13% 92.39% 97.79% 90.42% NA 100.00% NA 125 Hutchison Essar S 0.00 99.66% 16.00 0.22% 0.21% 0.28% 0.91% 0.60% 0.61% 0.74% 96.65% 100.00%100.00% 94.80% 98.22% 0.059% 100.00% 15 days 126 BSNL 0.00 97.92% 10.00 0.70% 0.50% 1.06% 1.30% 1.00% 1.70% 0.64% 98.69% 86.70% 99.00% 82.00% 96.00% 0.120% 100.00% 30 days 127 Reliable Internet. Ser. 0.00 99.00% 8.30 0.01% 0.01% 0.09% 0.03% 0.22% 1.04% 1.00% 98.44% NA 87.00% 98.20% NA 0.000% Nil Nil No No 128 Tata Teleservices 0.00 97.11% 9.40 No cong cong cong NA 0.80% 0.92% 0.82% 96.17% 99.00% 99.00% 92.00% 92.00% 0.050% 100.00% 30 days 129 Reliance Infocom 0.00 99.41% 3.87 0.00% 0.00% 0.00% 0.61% 0.51% 0.55% 0.63% 98.30% 99.50% 99.50% 79.46% 86.24% 0.070% 100.00% 30 days Service Providers not meeting the benchmarks NA=Data not available N/Ap = Not Applicable

93 Annex 5.3

Quality of Service Performance for ISPs

Mean time to Access Access Access Restore of S. Service Portability Portability Portability Grade of Name of the Service Time to ISP Node faults No Activation in 1st in 2nd in 3rd Service Provider Access unavailability resulting as . time attempt attempt attempt (QoS) per subscriber (in %) (in %) (in %) complaints

TRAI Benchmarks 6 hrs 30 sec 80 90 99 30 min 1 : 100 3 days Bharat Sanchar 15-30 1 0-4 hrs 93 97 100 Nil 1:100 0-4 hrs Nigam Ltd. sec Delhi Online 30 sec 99.67 99.99 - - 0.01 5 min 2 MTNL Immediat Mumbai 26 sec 100 - - - 0.005 15 min e 3 Sify Ltd. 3 mins 30 sec 90 95 99 20 min 0.005 4 hrs Not 4 VSNL 2-4 hrs 30 sec 80 90 99 Nil provided 10-15 min by BSO Bharti Airtel Ltd. 5 min 30-35 5 99.8 100 100 Nil 1:100 2 hrs (Bharti Airtel Ltd.) (online) sec Reliance <25 6 Communications Online 98 100 - - - <45 mins sec Infrastructure Ltd. 20-25 7 Data Infosys 2-3 min 95 97 99 30 min 1:100 15 min sec Iqara Telecom India Not 2 min 8 Pvt. Ltd. (BG 20 sec 98 99 100 Nil provided 27.4 hrs (Online) Broadband) by BSO Hathway Cable & 9 ------Data Pvt. Ltd.* 10 HCL Infinet Ltd. 4 min 26 sec 99.4 99.2 99.5 26 min 1:200 17-19 hrs

11 ICENET.NET Ltd. 2 hrs 20 sec 85 95 100 Nil 1:100 1 hr Asianet Satellite Immediat 12 Communications 10 sec 98 99 100 <1 Hr 1 in 500 2.05 Hrs e Ltd. 0.85 in 13 HFCL Infotel Ltd. - 30 sec 98.2 99.2 100 Nil 7.30 min 100 Shyam Internet 14 5 min 20 sec 98.5 99.5 99.99 15 min 1% 1.5 hrs Services Pvt. Ltd. Tata Teleservices 15 (Maharashtra) Ltd. Nil 25 sec 99 - Nil - 1:1000 1 hr (Hughes Telecom) 16 Fascel Ltd.* ------WWW 20-35 17 Communications 4-5 mins 87 96 99 190 min - 10-15 min sec Ltd. Hughes Escorts 18 Communications ------148.5 min Ltd.* Broadband Pacenet 19 ------3 hrs (I) Pvt. Ltd. 20 Spectra Net Ltd. ------3 hrs

*are not providing Internet Access on Dial Up. Internet Access on Mobile is provided via WAP Setup but they have been included in Top 20 on the basis of Total Number of Subscribers.