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Web Portal User Manual For Web Portal User Manual for ©Copyright 2009 Afilias Limited Afilias Managed DNS – Web Portal User Manual Contents 1. Introduction ................................................................................................................ 1 1.1 About Afilias Managed DNS Service ........................................................................ 1 1.2 Afilias Managed DNS Service Website Help ............................................................. 1 1.3 Support .................................................................................................................. 2 2. DNS Portal Login Screen ............................................................................................... 4 3. MyAccount Screen ....................................................................................................... 5 3.1 Users & Groups ...................................................................................................... 5 3.1.1 User Details Tab ...................................................................................................... 6 3.1.2 User Password Tab .................................................................................................. 7 3.1.3 Users Tab ................................................................................................................. 8 3.1.4 Groups Tab .............................................................................................................. 9 3.2 Add User ................................................................................................................ 9 3.3 Delete Users ......................................................................................................... 11 3.4 Add Groups .......................................................................................................... 12 3.5 Delete Group ....................................................................................................... 16 3.6 Managing Security ................................................................................................ 18 4. Domains Screen ......................................................................................................... 19 4.1 List Domains ........................................................................................................ 20 4.1.1 Remove Domains .................................................................................................. 20 4.1 2 View/Edit Domain Configuration .......................................................................... 21 4.2 Add Domain or Zone ............................................................................................ 21 4.2.1 Add a Primary Domain - Maintained on the Afilias DNS Portal ............................ 21 4.2.2 Verification of Primary DNS Changes .................................................................... 28 4.2.3 Add a Secondary Domain - Maintained on an External Server............................. 29 4.2.4 Verification of Secondary DNS Changes ............................................................... 32 5. Reports ...................................................................................................................... 32 6. Billing ........................................................................................................................ 33 Version 1.0 (c)Copyright 2009 Afilias i Afilias Managed DNS – Web Portal User Manual Web Portal User Manual 1. Introduction 1.1 About Afilias Managed DNS Service Afilias provides a premium DNS (Domain Name System) service for resolution of public domains, i.e. domains that are registered on the Internet, as opposed to private domains on the internal network of an organization. Based on a global network of dedicated high performance servers that are monitored 24 hours a day 7, days a week, Afilias Managed DNS provides superior response times to all DNS lookups and queries. This manual provides the technical details for administrators who manage the public domains of an organization on the Afilias Managed DNS service. For more general details about this service, see the product information on the Afilias web site, http://afilias.info/products-services/dns. A basic understanding of DNS concepts and terminology is assumed. Good introductory information about DNS is available in many books as well as articles on the Internet. 1.2 Afilias Managed DNS Service Website Help Once you access the website, you will notice that many screens have ? question marks displayed next to a label or description. If you place your cursor over the ? and wait a second, a small window will pop up with help information on that specific item. For more detailed help, click on the “Help” link which is in the top right corner of every screen. This will open the Help page in a new browser tab/window. On the Help page, there is a link to Frequently Asked Questions (FAQs) and this User Guide. Simply click on the link for the information you would like to see. See the example below. Version 1.0 (c)Copyright 2009 Afilias 1 Afilias Managed DNS – Web Portal User Manual Help Screen 1.3 Support The Afilias Customer Service Center maintains a 24 x 7 schedule so you can also contact them any time at the phone number shown at the top right-hand side of each screen (enlarged below). Afilias Technical Support Telephone Number If you have any technical questions or problems, you can send a message to the Afilias Customer Service Center. Click on the Support tab on the main menu and then follow the steps shown below. Version 1.0 (c)Copyright 2009 Afilias 2 Afilias Managed DNS – Web Portal User Manual Contact Support Screen 2. If the Reply to: email address is different from your User/Email address, then provide it here. 3. In the Subject text box, type the reason for your support request. 4. Explain your question in detail in the Description of the issue text box. Version 1.0 (c)Copyright 2009 Afilias 3 Afilias Managed DNS – Web Portal User Manual 5. When you click Submit, an email will be sent to the Afilias Customer Service Center where it will be assigned a “ticket” number. You will receive an email response that provides the ticket number. If you need to follow up on the same issue, you cannot reply to the email you received. You can use this Support form to send further information or questions about the issue by using the same subject description and including the ticket number. 2. DNS Portal Login Screen The following procedure describes how you access the Afilias Managed DNS Services web site. 1. Direct your browser to: https://afiliasdns.info or use the link from the Afilias web site product page, http://afilias.info/products-services/dns DNS Portal Login Screen 2. Login to your account by typing your Username (which is usually your email address) and Password in the appropriate text boxes in the MyAccount section. NOTE: Click the Forgot your password? link to reset your password if necessary. After clicking this link and filling out the requested information, an email will be sent to the Version 1.0 (c)Copyright 2009 Afilias 4 Afilias Managed DNS – Web Portal User Manual email address stored in the User Details (under MyAccount), with instructions on how to complete the password reset. If you do not have access to that email address, or if you have forgotten your username, then you will have to ask for assistance to reset your access as explained below: If your organization has multiple users on the system, an AccountMaster user can change your email address, look up your username and/or reset your password. If you are the only AccountMaster user on the account, then you must call the Afilias Customer Service Center for help. The Customer Service Center phone number is shown on the top of every screen next to the telephone icon. 3. Click the Login button to access the system. The List Domains screen displays (See section 4.1 List Domains). This will show you all of the domains that have been created on this account. If this is a new account and you are an administrator for the account, you may want to begin on the MyAccount screen to set up Users and Groups. 3. MyAccount Screen 3.1 Users & Groups The Users & Groups screen allows you to manage the users and groups on your account. Users of the service are assigned to a group (also called a role). A group has a set of permissions that allow or restrict different operations. The following groups are available on every customer account, but you can also create your own groups with different sets of permissions. • AccountMaster – users in this group have full permission for all operations. • AccountView – users in this group are limited to only viewing information. They do not have permission to add, disable, edit or delete users or domains. 1. Move the cursor over the MyAccount drop-down menu on any screen to see the menu offerings. 2. On the drop-down menu, click Users & Groups. MyAccount Drop-down Menu, Users & Groups Selected Version 1.0 (c)Copyright 2009 Afilias 5 Afilias Managed DNS – Web Portal User Manual The Users & Groups screen has four tabs: Four Tabs of Users & Groups Screen 3.1.1 User Details Tab The User Details tab (shown below) provides information stored about the user (sometimes called the user “properties”). When edits have been made, click Save to make the changes or Cancel to stop them. It is important to keep the email address current as system notices will be sent to this address and it is needed for resetting a forgotten password. Since the Username
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