Parcel Post Compendium Online AE - United Arab Emirates Emirates Post Group AEA Basic Services CARDIT Carrier documents international No transport – origin post 1 Maximum weight limit admitted RESDIT Response to a CARDIT – destination No 1.1 Surface parcels (kg) 30 post 1.2 Air (or priority) parcels (kg) 30 6 Home delivery 2 Maximum size admitted 6.1 Initial delivery attempt at physical No delivery of parcels to addressee 2.1 Surface parcels 6.2 If initial delivery attempt unsuccessful, 2.1.1 2m x 2m x 2m No card left for addressee (or 3m length & greatest circumference) 6.3 Addressee has option of paying taxes or No 2.1.2 1.5m x 1.5m x 1.5m No duties and taking physical delivery of the (or 3m length & greatest circumference) item 2.1.3 1.05m x 1.05m x 1.05m Yes 6.4 There are governmental or legally No (or 2m length & greatest circumference) binding restrictions mean that there are certain limitations in implementing home 2.2 Air parcels delivery. 2.2.1 2m x 2m x 2m No 6.5 Nature of this governmental or legally (or 3m length & greatest circumference) binding restriction. 2.2.2 1.5m x 1.5m x 1.5m No (or 3m length & greatest circumference) 2.2.3 1.05m x 1.05m x 1.05m Yes 7 Signature of acceptance (or 2m length & greatest circumference) 7.1 When a parcel is delivered or handed over Supplementary services 7.1.1 a signature of acceptance is obtained Yes 3 Cumbersome parcels admitted No 7.1.2 captured data from an identity card are Yes registered 7.1.3 another form of evidence of receipt is No Parcels service features obtained 5 Electronic exchange of information 7.2 Ordinary parcels 5.1.1 Use a track and trace system Yes 7.2.1 Signature of the addressee or his agent Yes 5.1.2 Mandatory tracking events transmitted 7.2.2 Signature of a de facto agent No EMC Departure from outward office of Yes 7.3 Insured parcels exchange 7.3.1 Signature of the addressee or his agent Yes EMD Arrival at inward office of exchange Yes 7.3.2 Signature of a de facto agent No EMH Attempted/Unsuccessful delivery Yes EMI Final delivery Yes Insured parcel service 5.1.3 Optional tracking events transmitted 8 Insured surface parcels admitted Yes EMA Posting/collection Yes 8.1 Maximum insured value for surface 4000 EMB Arrival at outward office of exchange Yes parcels (SDR) EME Held by Customs Yes 9 Insured air parcels admitted Yes EMF Out of Customs/Departure from inward Yes 9.1 Maximum insured value for air parcels 4000 office of exchange (SDR) EMG Arrival at delivery office Yes 9.2 Maximum insured value when the provisions of the Parcel Post EMJ Arrival at transit office of exchange Yes Regulations are not applied EMK Departure from transit office of exchange Yes 10 Marking used for insured parcels 5.1.4 Dispatch messages transmitted 10.1 CP 74 pink label used Yes PREDES Pre-advice of international dispatch Yes 10.2 CP 73 label and pink “insured” label No V 2.0 information - origin post used RESDES Dispatch receipt information (response Yes V 1.1 to a PREDES) – destination post Cash-on-delivery service for parcel 5.1.5 Ready to start transmitting data to Yes partners wishing to receive data 11.1 Acceptance of Cash-on-delivery (COD) service for parcels 5.1.6 Other messages transmitted 11.1.1 outbound COD parcels No PRECON Pre-advice of international consignment Yes – origin post 11.1.2 inbound COD parcels No RESCON Response to a PRECON – destination Yes post Express delivery service

Date of last update : 20.09.2021

Page 1 of 16 Parcel Post Compendium Online AE - United Arab Emirates Emirates Post Group AEA 12 Express parcel delivery service No Inbound parcels No provided Outbound parcels No

Parcels with advice of delivery Supplementary charges - Customs 13 Admission of advice of delivery for 21 Non-dutiable parcels 13.1 ordinary parcels Yes 21.1 Threshold level below which parcels are Yes 13.2 insured parcels Yes free of customs duties and other taxes 21.2 Exemption threshold Parcels for delivery free of charges and fees Local currency 1000 AED 14 Parcels for delivery free of charges No USD and fees admitted Comments:

Fragile parcel 15 Fragile parcels admitted No 22 Dutiable parcels 22.1 Customs clearance fee collected for Yes parcels subject to import customs Consignment service clearance 16 Consignment service by bilateral No 22.2 Amount of fee collected agreements provided Local currency 15 AED USD Integrated logistics service Comments: 17 integrated logistics service by Yes bilateral agreements provided 23 Customs clearance fee collected for No Addresses for bilateral agreements for all items declared at customs Comments: 18 Contact details of the person responsible for questions concerning bilateral agreements

24 Administration fees collected for Yes Name: Mr Bryan Moulds parcels subject to export customs clearance Function: Chief International Business Unit Officer 24.1 Amount of the charge collected Address: P.O. Box 99999 Dubai Local currency 10 AED UAE USD Tel: 1: (+9714)2303376 2: (+) Comments: Fax: (+) Period of charge: up to 30 days, after 30 days item will be returned. E-mail [email protected]

Special charges - Storage Admissible radioactive material and infectious substances 25 Storage charge collected on a parcel Yes when it is kept beyond the prescribed 19 Radioactive materials admitted in period, or in the event of return to 19.1 Air Parcels sender/redirection Inbound parcels No 25.1 Amount of charge per day/per parcel Outbound parcels No Local currency 20 AED 19.2 Insured parcels SDR Inbound parcels No 25.2 Period of charge, if not daily Day 16 to 30 Outbound parcels No + additional 20 AED per 20 Infected substances admitted in month after 20.1 Air Parcels day 30 Inbound parcels No Special delivery charges Outbound parcels No 20.2 Insured parcels

Date of last update : 20.09.2021

Page 2 of 16 Parcel Post Compendium Online AE - United Arab Emirates Emirates Post Group AEA 26 Delivery charges collected at the time Yes To help it improve the quality of the delivery service, of delivery in response to the advice the designated operator of the UNITED ARAB of arrival EMIRATES, Emirates Post Group, asks the 26.1 Amount of charge designated operators of other Union member countries to ensure that their customers provide the Local currency 2 AED following address information on all postal items:

SDR 0.373 FULL NAME OF ADDRESSEE: – BUILDING NAME AND NUMBER – STREET NAME Special charges – Poste restante DISTRICT EMIRATE 27 Poste restante service provided No PO BOX NO. – ADDRESSEE'S NAME MOBILE NUMBER AND E-MAIL Special provisions - Treatment of parcels wrongly accepted 28 Parcels returned to sender Yes Period of retention

Delivery areas 32 Period of retention for parcels 29 Parcels delivered to 32.1 Normal period 60 Day(s) 29.1 all addresses No 32.2 Exceptional period 29.2 specific areas only No 33 Retention for parcels for which notice could not be sent or addressed to Comments: poste restante 33.1 Normal period 60 Day(s) 33.2 Exceptional period

Collection Parcels automatically retained 30 Collection of parcels at post offices provided for 34 A list of contact e-mail addresses for accounting and verification notes is 30.1 all addresses Yes temporarily being maintained and 30.2 specific areas only No published outside the compendia; please refer to International Bureau Comments: circular 75/2020. The UPU contact person for any updates to this list is All parcels are collected by customers at the post [email protected]. office.

Office name: Dubai Exchange Center Delivery procedures for parcels for which customs duty and taxes are payable Name: Mr Saif Hazeem Al Shamsi 31 Procedure for parcels for which Function: Senior Team Leader customs duty is payable Address: Emirates Post 31.1 Pick up of parcel at the customs office Yes P.O. Box 36662 Dubai 31.2 Addressee’s address with collection of No Tel: 1: (+9714)2303000 customs duties and taxes at the time of 2: (+) delivery Fax: (+9714)2850948 31.3 Delivery to the addressee’s address No E-Mail: [email protected] after payment of customs duties and [email protected] taxes 31.4 Over the counter at the local post office Yes with immediate payment of customs Requests for withdrawal from the post or alteration, or duties and taxes correction of address 31.5 Other 35 Requests for withdrawal from the Yes post accepted 35.1 Central office (in destination country) to which requests must be sent

Date of last update : 20.09.2021

Page 3 of 16 Parcel Post Compendium Online AE - United Arab Emirates Emirates Post Group AEA Office name: Emirates Post - Dubai Office name: Emirates Post - Dubai Name: Ms Mira Vijayshi Name: Ms Mira Vijayshi Function: Inquiry Manager Function: Inquiry Manager Address: International Inquiries Address: International Inquiries P.O. Box 99999 P.O. Box 99999 Dubai, UAE Dubai UAE Tel: 1: (+) 2: (+) Tel: 1: (+) Fax: (+9714)3367 305 2: (+) E-Mail: [email protected] Fax: (+9714)3367 305 [email protected] E-Mail: [email protected] [email protected] Hours of service and days(s) on which the inquiry service is operating Special provisions - Force majeure Opening Hours (Local) 36 Liability admitted in cases of force No Day Opening hours 1 Opening hours 2 majeure 36.1 Liability admitted for insured parcels on No Monday 07:30-15:30 - board ships or aircraft used by Tuesday 07:30-15:30 - designated operators 36.2 Addressee/sender's reservations No Wednesday 07:30-15:30 - admitted at the time of delivery Thursday 07:30-15:30 - Friday - - Special provisions - Customs declarations Saturday - - 37 Number of CN 23 customs 2 Sunday 07:30-15:30 - declarations required for inbound parcels

37.1 Number of CN 23 customs declarations 2 Languages English Arabic required for parcels in transit 37.2 Languages in which CN 23 customs declarations can be completed National Holidays English Arabic 41.1 National holidays

National holiday in 2020 Special provisions - Method of dispatching accompanying documents Month Day(s) National Holidays - Description 38 Documents affixed to the relevant Yes January 1 New Year parcels 38.1 Documents attached to the parcels bill No May 24 Eid Al Fitr

May 25 Eid Al Fitr Service to customers May 26 Eid Al Fitr 39 On-line tracking provided Yes July 30 Arafat (Haj) Day 39.1 Web site address to access information https://www.emiratespost.ae July 31 Eid Al Adha 39.2 Languages in which track and trace August 1 Eid Al Adha information is available English Arabic August 2 Eid Al Adha August 23 Islamic New Year Day

Service to designated operators October 29 Prophet Mohammed's Birthday 40. User of the Internet-based Inquiry Yes December 1 Martyr's Day System (IBIS) 40.1 Details of office(s) responsible for December 2 National Day handling parcel post inquiries December 3 National Day

National holiday in 2021

Date of last update : 20.09.2021

Page 4 of 16 Parcel Post Compendium Online AE - United Arab Emirates Emirates Post Group AEA Month Day(s) National Holidays - Description 44.2 Postal parcel services operated by a No transport company or companies January 1 New Year 44.3 Service provided throughout the country Yes March 11 Israa & Miaraj Night Postcodes Localities May 11 Eid Al Fitr

May 12 Eid Al Fitr

May 13 Eid Al Fitr Office(s) of exchange handling parcels May 14 Eid Al Fitr 45 Details of office(s) of exchange responsible for handling parcel post May 15 Eid Al Fitr Office name: Abu Dhabi Central Office July 19 Arafat (Haj) Day IMPC codel: AEAUHA July 20 Eid Al Adha Name: Mr Abdallah Al Malalha Function: Senior Director of Exchange & Delivery Centers July 21 Eid Al Adha Address: Emirates Post July 22 Eid Al Adha P.O. Box 36662 Dubai August 12 Islamic New Year Day UAE Tel: 1: (+9712)5824491 October 18 Prophet Mohammed's Birthday 2: (+971)600599999 Fax: (+9714)2850948 December 1 Martyr's Day E-Mail: [email protected] December 2 National Day

December 3 National Day Hours of service and days(s) on which the OE is operating Opening Hours (Local)

Regional Holidays Day Opening hours 1 Opening hours 2

41.2 Regional holidays Monday 04:00-22:00 -

Regional holiday in Tuesday 04:00-22:00 -

Month Day(s) Regional/Local Holidays – Wednesday 04:00-22:00 - Localities and description Thursday 04:00-22:00 - Friday - -

Cancellation of fees Saturday 04:00-22:00 - 42 Fees cancelled when they concern Sunday 04:00-22:00 - 42.1 parcels returned to sender No 42.2 parcels redirected to a third party No Observations/Comments 42.3 parcels abandoned by the sender Yes All parcels are collected by customers from the post office. 42.4 parcels lost or destroyed No 42.5 parcels rifled or damaged No Office name: Mail exchange Centre - Dubai IMPC codel: AEDXBA Name: Mr Ahmed Jassim Abu Baker Redirection within the country of destination Function: Senior Team Leader of Exchange Center Dubai 43.1 Redirection done without a request from No the sender or addressee Address: Emirates Post P.O. Box 36662 43.2 Redirection fee charged No Dubai UAE 43.3 Amount of redirection fee (SDR) Tel: 1: (+9714)2303459 Comments: 2: (+9714)2303467 Fax: (+9714)2850948 E-Mail: [email protected]

Miscellaneous provisions – operation of the parcel service Hours of service and days(s) on which the OE is operating 44.1 Postal parcel services operated by the Yes designated postal operator Opening Hours (Local)

Date of last update : 20.09.2021

Page 5 of 16 Parcel Post Compendium Online AE - United Arab Emirates Emirates Post Group AEA Day Opening hours 1 Opening hours 2

Monday 07:00-02:00 - Tuesday 07:00-02:00 - Wednesday 07:00-02:00 - Thursday 07:00-02:00 - Friday - - Saturday 07:00-02:00 - Sunday 07:00-02:00 -

Observations/Comments All parcels are collected by customers from the post office

Delivery standards 46-47 See the annexes.

Barcode

48 Barcode sample used on all outward international postal parcels.

Date of last update : 20.09.2021

Page 6 of 16 Parcel Post Compendium Online - Annexes AE - United Arab Emirates Emirates Post Group AEA

Parcel delivery standards - Air parcel

OE Name ABU DHABI IMPC Code AEAUHA Tel (+9712)6107230 Fax (+9712)6333781 Hours of operation Mon, Tue, Wed, Thu, Sat, Sun: 04:00 – 22:00; Fri: closed From the airport of destination to the addressee

Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Mon 00:00 - 06:00 Wed Thu Sat Mon+1 ------Mon 06:01 - 23:59 Thu Sat Sun Tue+1 ------Tue 00:00 - 06:00 Thu Sat Sun Tue+1 ------Tue 06:01 - 23:59 Sat Sun Mon Wed+1 ------Wed 00:00 - 06:00 Sat Sun Mon Wed+1 ------Wed 06:01 - 23:59 Sun Mon Tue Thu+1 ------Thu 00:00 - 06:00 Sun Mon Tue Thu+1 ------Thu 06:01 - 23:59 Mon Tue Wed Sat+1 ------Fri 00:00 - 23:59 Mon Tue Wed Sat+1 ------Sat 00:00 - 06:00 Mon Tue Wed Sat+1 ------Sat 06:01 - 23:59 Tue Wed Thu Sun+1 ------Sun 00:00 - 06:00 Tue Wed Thu Sun+1 ------Sun 06:01 - 23:59 Wed Thu Sat Mon+1 ------

Definition of zones

Zone 1: Postcodes Cities 101, 102, 103, 106, 107, 111, 112, 124, 128, Abu Dhabi Central Post Office, Khalifa City Post Office, 199, 911, 1U1. Hamdan Post Office, Khalidiya Post Office, Al Falah Post Office, Al Nadi Sayahi Post Office, Al Butain Post Office, Abu Dhabi National Exhibitions Post Office, Delivery Centre - Abu Dhabi CPO (Abu Dhabi).

Zone 2: Postcodes Cities

Date of last update : 20.09.2021

Page 7 of 16 Parcel Post Compendium Online - Annexes AE - United Arab Emirates Emirates Post Group AEA

100, 104, 105, 108, 109, 116, 117, 118, 122, Al Qusais Post Office; Al Ras Post Office; Deira Main Post 130, 131, 141, 181, 184, 196, 198, 200, 201, Office; Al Khor Post Office; Dubai Convention Centre Post 202, 203, 204, 205, 206, 207, 208, 209, 210, Office; The Village Mall Post Office; Dubai Silicon Oasis 211, 212, 213, 214 215, 216, 217, 218, 219, 220, Post Office; Al Barsha Post Office; TECOM Post Office; Al 221, 222, 223, 224, 226, 227, 228, 229, 247, Mizher Post Office; Dubai South Post Office; DIFC Post 248, 250, 252, 278, 279, 280, 281, 282, 283, Office; Nad Al Hamar Post Office; Al Quoz Fourth Post 298, 299, 301, 401, 501, 601, 701, 901, 908, Office; DAFZA Post Office; Al Muhaisnah Post Office; Al 909, 915, 918, 919, 921, 927, 931, 941, 943, Warqa Post Office; Delivery Centre - Um Ramool (Dubai); 944, 951, 955, 956, 957, 981, 982, 999, 1U2, Sharjah Central Post Office; Ajman Central Post Office; 2A5, 2U1, 3U1, 4U1, 5U1, 6U1, 7U1, 300, Umm Al Quwain Central Post Office; Ras Al Khaimah 30101, 30102, 30103, 30104, 30105, 30106 Central Post Office; Al Fujairah Central Post Office; Delivery Centre - Jebel Ali (Dubai); Delivery Centre - Al Quoz (Dubai); Delivery Centre - Deira (Dubai); Delivery Centre - Baniyas (Abu Dhabi); Al Musafah Delivery Center; Delivery Centre - Al Ain CPO (Al Ain); DIRECT DELIVERY.

Zone 3: Postcodes Cities 115, 120, 121, 148, 149, 176, 989, 231, 232, Sweihan Post Office; Al Yahar Post Office; Al Wagn Post 233, 238, 241, 244, 302, 303, 304, 305, 306, Office; Al Rahba Post Office; Al Quoa Post Office; Warsan 307, 308, 309, 311, 312, 313, 314, 315, 316, Post Office; Al Badaa Post office; Old Souq Post Office - 317, 318, 319, 320, 331, 332, 333, 334, 335, Sharjah; Al Wahda Post Office; Al Khan Post Office; Al 336, 337, 338, 339, 357, 361, 366, 372, 402, Dhaid Post Office; Khorfakan Post Office; Kalba Post 403, 404, 405, 406, 454, 502, 503, 504, 505, Office; Dibba Al Hisn Post Office; Industrial Area 2 Post 602, 603, 604, 605, 606, 607, 608, 609, 610, Office - Sharjah; Al Madaam Post Office; Al Zahra Post 614, 615, 702, 703, 704, 706, 707, 708, 756, Office; Muwailih Post Office; Al Manama Post Office; 821, 822, 910, 913, 932, 933, 934, 935, 936, Masfoot Post Office; Ajman Industrial Area Post Office; 937, 938, 939, 942, 952, 961, 962, 971, 972, Falaj Al Muala Post Office ; Al Nakheel Post Office ; Al 984, 2U2, 3U2, 4U2, 5U2, 6U2, 7U2, 507. Rams Post Office ; Al Jazirah Al Hamrah Post Office ; Shaam Post Office ; Al Kharran Post Office; Al Uraibi Post Office; RAKEZ Post Office; Sidroh Post Office; Al Minae Post Office; Al Ghurfah Post Office; Masafi Post Office; Diba Al Fujairah Post Office; Al Taweyain Post Office ; Fujairah Port Post Office; Delivery Centre - Nakheel Ras Al Khaima (RAK).

Zone 4: Postcodes Cities 110, 113, 114, 119, 123, 125, 126, 127, 133, Al Ruwais Post Office, Zayed City Post Office, Tam Centre 137, 160, 197, 912, 966, 1U3, 2U3, 3U3, 4U3, - Dalma Post Office, Tam Centre - Ghayathi Post Office, 5U3, 6U3, 7U3. Tam Centre - Al Sila Post Office, Tam Centre - Liwa Post Office, Tam Centre - Al Mirfa Post Office.

Zone 5: Postcodes Cities

Zone 6: Postcodes Cities

Arrival at office of exchange: 21

Date of last update : 20.09.2021

Page 8 of 16 Parcel Post Compendium Online - Annexes AE - United Arab Emirates Emirates Post Group AEA

Customs clearance times: 07:00 - 14:00 Items subject to customs duty: 6 hours Items not subject to customs duty: 4 hours

Comments: The above mentioned times are inclusive of customs clearance times (all parcels are subject to customs clearance)

Date of last update : 20.09.2021

Page 9 of 16 Parcel Post Compendium Online - Annexes AE - United Arab Emirates Emirates Post Group AEA

Parcel delivery standards - Air parcel

OE Name DUBAI IMPC Code AEDXBA Tel (+9714)2303500 Fax (+9714)2850948 Hours of operation Mon, Tue, Wed, Thu, Sat, Sun: 00:01 - 24:00 - (Fri: closed) From the airport of destination to the addressee

Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Mon 00:00 - 06:00 Wed Thu Sat Mon+1 ------Mon 06:01 - 23:59 Thu Sat Sun Tue+1 ------Tue 00:00 - 06:00 Thu Sat Sun Tue+1 ------Tue 06:01 - 23:59 Sat Sun Mon Wed+1 ------Wed 00:00 - 06:00 Sat Sun Mon Wed+1 ------Wed 06:01 - 23:59 Sun Mon Tue Thu+1 ------Thu 00:00 - 06:00 Sun Mon Tue Thu+1 ------Thu 06:01 - 23:59 Mon Tue Wed Sat+1 ------Fri 00:00 - 23:59 Mon Tue Wed Sat+1 ------Sat 00:00 - 06:00 Mon Tue Wed Sat+1 ------Sat 06:01 - 23:59 Tue Wed Thu Sun+1 ------Sun 00:00 - 06:00 Tue Wed Thu Sun+1 ------Sun 06:01 - 23:59 Wed Thu Sat Mon+1 ------

Definition of zones

Zone 1: Postcodes Cities 100, 200, 201, 202, 203, 204, 205, 206, 207, Dubai Central Post Office, Union Square Post Office, Hor 209, 210, 211, 213, 215, 216, 217, 219, 220, Al Anz Post Office, Al Jumeirah Post Office, Al Musslah 221, 222, 223, 224, 227, 229, 247, 248, 252, Post Office, Abu Hail Post Office, Al Riqqa Post Office, Al 278, 283, 299, 2U1. Ramool Post Office, Al Rashidiyah Post Office, Al Qusais Post Office, Deira Main Post Office, Al Khor Post Office, Dubai Convention Centre Post Office, The Village Mall Post Office, Al Barsha Post Office, Al Mizher Post Office, DIFC Post Office, Nad Al Hamar Post Office, DAFZA Post Office, Al Muhaisnah Post Office, Al Warqa Post Office, Delivery Centre - Um Ramool (Dubai), Delivery Centre - Deira (Dubai).

Zone 2: Postcodes Cities

Date of last update : 20.09.2021

Page 10 of 16 Parcel Post Compendium Online - Annexes AE - United Arab Emirates Emirates Post Group AEA

101, 102, 103, 104, 105, 106, 107, 111, 112, JAFZA Post Office, Al Quoz First Post Office, Naif Post 116, 118, 124, 128, 141, 181, 199, 208, 212, Office, Al Ras Post Office, Dubai Silicon Oasis Post Office, 214, 218, 226, 228, 231, 232, 238, 241, 250, TECOM Post Office, Warsan Post Office, Dubai South 279, 280, 281, 282, 298, 301, 302, 303, 304, Post Office, Al Quoz Fourth Post Office, Sharjah Central 311, 313, 314, 315, 317, 318, 319, 320, 331, Post Office, Old Souq Post Office - Sharjah, Al Wahda 332, 333, 334, 335, 336, 337, 338, 339, 361, Post Office, Al Khan Post Office, Industrial Area 2 Post 366, 372, 401, 404, 405, 454, 501, 502, 503, Office - Sharjah, Al Zahra Post Office, Muwailih Post 504, 601, 602, 603, 701, 702, 708, 821, 822, Office, Ajman Central Post Office, Ajman Industrial Area 901, 908, 909, 911, 915, 918, 921, 927, 931, Post Office, Umm Al Quwain Central Post Office, Ras Al 934, 936, 938, 939, 941, 943, 944, 951, 961, Khaimah Central Post Office, Al Nakheel Post Office , Al 971, 981, 999, 1U1, 2A5, 2U2, 3U1, 4U1, 5U1, Rams Post Office , Al Fujairah Central Post Office, Al 6U1, 7U1, 300, 30101, 30102, 30103, 30104, Ghurfah Post Office, Delivery Centre - Jebel Ali (Dubai), 30105, 30106 Delivery Centre - Al Quoz (Dubai), Delivery Centre - Abu Dhabi CPO (Abu Dhabi), Delivery Centre - Nakheel Ras Al Khaima (RAK), Delivery Centre - Al Ain CPO (Al Ain), DIRECT DELIVERY.

Zone 3: Postcodes Cities 108, 109, 115, 117, 120, 121, 122, 130, 131, Out Side Cities. 148, 149, 176, 989, 184, 196, 198, 233, 244, 305, 306, 307, 308, 309, 312, 316, 357, 402, 403, 406, 505, 604, 605, 606, 607, 608, 609, 610, 614, 615, 703, 704, 706, 707, 756, 913, 919, 932, 933, 935, 937, 942, 952, 955, 956, 957, 962, 972, 982, 984, 1U2, 3U2, 4U2, 5U2, 6U2, 7U2, 507.

Zone 4: Postcodes Cities 110, 113, 114, 119, 123, 125, 126, 127, 133, Al Ruwais Post Office, Zayed City Post Office, Tam Centre 137, 160, 197, 910, 912, 966, 1U3, 2U3, 3U3, - Dalma Post Office, Tam Centre - Ghayathi Post Office, 4U3, 5U3, 6U3, 7U3. Tam Centre - Al Sila Post Office, Tam Centre - Liwa Post Office, Tam Centre - Al Mirfa Post Office.

Zone 5: Postcodes Cities

Zone 6: Postcodes Cities

Arrival at office of exchange: 21

Customs clearance times: 07:00 - 14:00 Items subject to customs duty: 6 hours Items not subject to customs duty: 4 hours

Comments: The above mentioned times are inclusive of customs clearance times (all parcels are subject to customs clearance)

Date of last update : 20.09.2021

Page 11 of 16 Parcel Post Compendium Online - Annexes AE - United Arab Emirates Emirates Post Group AEA

Parcel delivery standards - Surface parcel

OE Name ABU DHABI IMPC Code AEAUHA Tel (+9712)6107230 Fax (+9712)6333781 Hours of operation Mon, Tue, Wed, Thu, Sat, Sun: 04:00 – 22:00; Fri: closed From the airport/port/office of exchange of destination to the addressee

Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Mon 00:00 - 06:00 Wed Thu Sat Mon+1 ------Mon 06:01 - 23:59 Thu Sat Sun Tue+1 ------Tue 00:00 - 06:00 Thu Sat Sun Tue+1 ------Tue 06:01 - 23:59 Sat Sun Mon Wed+1 ------Wed 00:00 - 06:00 Sat Sun Mon Wed+1 ------Wed 06:01 - 23:59 Sun Mon Tue Thu+1 ------Thu 00:00 - 06:00 Sun Mon Tue Thu+1 ------Thu 06:01 - 23:59 Mon Tue Wed Sat+1 ------Fri 00:00 - 23:59 Mon Tue Wed Sat+1 ------Sat 00:00 - 06:00 Mon Tue Wed Sat+1 ------Sat 06:01 - 23:59 Tue Wed Thu Sun+1 ------Sun 00:00 - 06:00 Tue Wed Thu Sun+1 ------Sun 06:01 - 23:59 Wed Thu Sat Mon+1 ------

Definition of zones

Zone 1: Postcodes Cities 101, 102, 103, 106, 107, 111, 112, 124, 911. Abu Dhabi Central Post Office, Khalifa City Post Office, Hamdan Post Office, Khalidiya Post Office, Al Falah Post Office, Al Nadi Sayahi Post Office, Al Butain Post Office, Abu Dhabi National Exhibitions Post Office, Delivery Centre - Abu Dhabi CPO (Abu Dhabi).

Zone 2: Postcodes Cities

Date of last update : 20.09.2021

Page 12 of 16 Parcel Post Compendium Online - Annexes AE - United Arab Emirates Emirates Post Group AEA

104, 105, 108, 109, 116, 117, 122, 130, 131, Al Qusais Post Office; Al Ras Post Office; Deira Main Post 141, 181, 201, 202, 204, 205, 206, 207, 208, Office; Al Khor Post Office; Dubai Convention Centre Post 209, 211, 212, 214 ,216, 217, 218, 219, 221, Office; The Village Mall Post Office; Dubai Silicon Oasis 222, 224, 226, 227, 228, 229, 238, 247, 248, Post Office; Al Barsha Post Office; TECOM Post Office; Al 250, 252, 278, 283, 299, 301, 401, 501, 601, Mizher Post Office; Dubai South Post Office; DIFC Post 701, 901, 909, 915, 919, 955, 981, 999, 30101, Office; Nad Al Hamar Post Office; Al Quoz Fourth Post 30102, 30103, 30104, 30105, 30106 Office; DAFZA Post Office; Al Muhaisnah Post Office; Al Warqa Post Office; Delivery Centre - Um Ramool (Dubai); Sharjah Central Post Office; Ajman Central Post Office; Umm Al Quwain Central Post Office; Ras Al Khaimah Central Post Office; Al Fujairah Central Post Office; Delivery Centre - Jebel Ali (Dubai); Delivery Centre - Al Quoz (Dubai); Delivery Centre - Deira (Dubai); Delivery Centre - Baniyas (Abu Dhabi); Al Musafah Delivery Center; Delivery Centre - Al Ain CPO (Al Ain); DIRECT DELIVERY.

Zone 3: Postcodes Cities 115, 120, 121, 148, 176, 231, 233, 302, 303, Sweihan Post Office; Al Yahar Post Office; Al Wagn Post 304, 305, 307, 308, 309, 311, 316, 320, 372, Office; Al Rahba Post Office; Al Quoa Post Office; Warsan 402, 403, 404, 505, 602, 603, 604, 605, 606, Post Office; Al Badaa Post office; Old Souq Post Office - 607, 608, 609, 615, 702, 703, 704, 706, 707, Sharjah; Al Wahda Post Office; Al Khan Post Office; Al 961. Dhaid Post Office; Khorfakan Post Office; Kalba Post Office; Dibba Al Hisn Post Office; Industrial Area 2 Post Office - Sharjah; Al Madaam Post Office; Al Zahra Post Office; Muwailih Post Office; Al Manama Post Office; Masfoot Post Office; Ajman Industrial Area Post Office; Falaj Al Muala Post Office ; Al Nakheel Post Office ; Al Rams Post Office ; Al Jazirah Al Hamrah Post Office ; Shaam Post Office ; Al Kharran Post Office; Al Uraibi Post Office; RAKEZ Post Office; Sidroh Post Office; Al Minae Post Office; Al Ghurfah Post Office; Masafi Post Office; Diba Al Fujairah Post Office; Al Taweyain Post Office ; Fujairah Port Post Office; Delivery Centre - Nakheel Ras Al Khaima (RAK).

Zone 4: Postcodes Cities 110, 113, 114, 125, 126, 127, 197. Al Ruwais Post Office, Zayed City Post Office, Tam Centre - Dalma Post Office, Tam Centre - Ghayathi Post Office, Tam Centre - Al Sila Post Office, Tam Centre - Liwa Post Office, Tam Centre - Al Mirfa Post Office.

Zone 5: Postcodes Cities

Zone 6: Postcodes Cities

Arrival at office of exchange: 21

Date of last update : 20.09.2021

Page 13 of 16 Parcel Post Compendium Online - Annexes AE - United Arab Emirates Emirates Post Group AEA

Customs clearance times: 07:00 - 14:00 Items subject to customs duty: 6 hours Items not subject to customs duty: 4 hours

Comments: The above mentioned times are inclusive of customs clearance times (all parcels are subject to customs clearance)

Date of last update : 20.09.2021

Page 14 of 16 Parcel Post Compendium Online - Annexes AE - United Arab Emirates Emirates Post Group AEA

Parcel delivery standards - Surface parcel

OE Name DUBAI IMPC Code AEDXBA Tel (+9714)2303500 Fax (+9714)2850948 Hours of operation Mon, Tue, Wed, Thu, Sat, Sun: 07.00 – 02:00 and Fri: closed From the airport/port/office of exchange of destination to the addressee

Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Mon 00:00 - 06:00 Wed Thu Sat Mon+1 ------Mon 06:01 - 23:59 Thu Sat Sun Tue+1 ------Tue 00:00 - 06:00 Thu Sat Sun Tue+1 ------Tue 06:01 - 23:59 Sat Sun Mon Wed+1 ------Wed 00:00 - 06:00 Sat Sun Mon Wed+1 ------Wed 06:01 - 23:59 Sun Mon Tue Thu+1 ------Thu 00:00 - 06:00 Sun Mon Tue Thu+1 ------Thu 06:01 - 23:59 Mon Tue Wed Sat+1 ------Fri 00:00 - 23:59 Mon Tue Wed Sat+1 ------Sat 00:00 - 06:00 Mon Tue Wed Sat+1 ------Sat 06:01 - 23:59 Tue Wed Thu Sun+1 ------Sun 00:00 - 06:00 Tue Wed Thu Sun+1 ------Sun 06:01 - 23:59 Wed Thu Sat Mon+1 ------

Definition of zones

Zone 1: Postcodes Cities 201, 202, 204, 205, 206, 207, 209, 211, 216, Dubai Central Post Office, Union Square Post Office, Hor 217, 219, 221, 222, 224, 227, 229, 247, 248, Al Anz Post Office, Al Jumeirah Post Office, Al Musslah 252, 278, 283, 299, 915. Post Office, Abu Hail Post Office, Al Riqqa Post Office, Al Ramool Post Office, Al Rashidiyah Post Office, Al Qusais Post Office, Deira Main Post Office, Al Khor Post Office, Dubai Convention Centre Post Office, The Village Mall Post Office, Al Barsha Post Office, Al Mizher Post Office, DIFC Post Office, Nad Al Hamar Post Office, DAFZA Post Office, Al Muhaisnah Post Office, Al Warqa Post Office, Delivery Centre - Um Ramool (Dubai), Delivery Centre - Deira (Dubai).

Zone 2: Postcodes Cities

Date of last update : 20.09.2021

Page 15 of 16 Parcel Post Compendium Online - Annexes AE - United Arab Emirates Emirates Post Group AEA

101, 102, 103, 104, 105, 106, 107, 111, 112, JAFZA Post Office, Al Quoz First Post Office, Naif Post 116, 124, 141, 181, 208, 212, 214, 218, 226, Office, Al Ras Post Office, Dubai Silicon Oasis Post Office, 228, 231, 238, 250, 301, 302, 303, 304, 311, TECOM Post Office, Warsan Post Office, Dubai South 320, 372, 401, 404, 501, 601, 602, 603, 701, Post Office, Al Quoz Fourth Post Office, Sharjah Central 702, 901, 909, 911, 961, 981, 999, 30101, Post Office, Old Souq Post Office - Sharjah, Al Wahda 30102, 30103, 30104, 30105, 30106 Post Office, Al Khan Post Office, Industrial Area 2 Post Office - Sharjah, Al Zahra Post Office, Muwailih Post Office, Ajman Central Post Office, Ajman Industrial Area Post Office, Umm Al Quwain Central Post Office, Ras Al Khaimah Central Post Office, Al Nakheel Post Office , Al Rams Post Office , Al Fujairah Central Post Office, Al Ghurfah Post Office, Delivery Centre - Jebel Ali (Dubai), Delivery Centre - Al Quoz (Dubai), Delivery Centre - Abu Dhabi CPO (Abu Dhabi), Delivery Centre - Nakheel Ras Al Khaima (RAK), Delivery Centre - Al Ain CPO (Al Ain), DIRECT DELIVERY.

Zone 3: Postcodes Cities 108, 109, 115, 117, 120, 121, 122, 130, 131, Out Side Cities. 148, 176, 233, 305, 307, 308, 309, 316, 402, 403, 505, 604, 605, 606, 607, 608, 609, 615, 703, 704, 706, 707, 919, 955.

Zone 4: Postcodes Cities 110, 113, 114, 125, 126, 127, 197. Al Ruwais Post Office, Zayed City Post Office, Tam Centre - Dalma Post Office, Tam Centre - Ghayathi Post Office, Tam Centre - Al Sila Post Office, Tam Centre - Liwa Post Office, Tam Centre - Al Mirfa Post Office.

Zone 5: Postcodes Cities

Zone 6: Postcodes Cities

Arrival at office of exchange: 21

Customs clearance times: 07:00 - 14:00 Items subject to customs duty: 6 hours Items not subject to customs duty: 4 hours

Comments: The above mentioned times are inclusive of customs clearance times (all parcels are subject to customs clearance)

Last validation date: Da V1 01/04/2020

Date of last update : 20.09.2021

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