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United Arab Emirates Parcel Post Compendium Online AE - United Arab Emirates Emirates Post Group AEA Basic Services CARDIT Carrier documents international No transport – origin post 1 Maximum weight limit admitted RESDIT Response to a CARDIT – destination No 1.1 Surface parcels (kg) 30 post 1.2 Air (or priority) parcels (kg) 30 6 Home delivery 2 Maximum size admitted 6.1 Initial delivery attempt at physical No delivery of parcels to addressee 2.1 Surface parcels 6.2 If initial delivery attempt unsuccessful, 2.1.1 2m x 2m x 2m No card left for addressee (or 3m length & greatest circumference) 6.3 Addressee has option of paying taxes or No 2.1.2 1.5m x 1.5m x 1.5m No duties and taking physical delivery of the (or 3m length & greatest circumference) item 2.1.3 1.05m x 1.05m x 1.05m Yes 6.4 There are governmental or legally No (or 2m length & greatest circumference) binding restrictions mean that there are certain limitations in implementing home 2.2 Air parcels delivery. 2.2.1 2m x 2m x 2m No 6.5 Nature of this governmental or legally (or 3m length & greatest circumference) binding restriction. 2.2.2 1.5m x 1.5m x 1.5m No (or 3m length & greatest circumference) 2.2.3 1.05m x 1.05m x 1.05m Yes 7 Signature of acceptance (or 2m length & greatest circumference) 7.1 When a parcel is delivered or handed over Supplementary services 7.1.1 a signature of acceptance is obtained Yes 3 Cumbersome parcels admitted No 7.1.2 captured data from an identity card are Yes registered 7.1.3 another form of evidence of receipt is No Parcels service features obtained 5 Electronic exchange of information 7.2 Ordinary parcels 5.1.1 Use a track and trace system Yes 7.2.1 Signature of the addressee or his agent Yes 5.1.2 Mandatory tracking events transmitted 7.2.2 Signature of a de facto agent No EMC Departure from outward office of Yes 7.3 Insured parcels exchange 7.3.1 Signature of the addressee or his agent Yes EMD Arrival at inward office of exchange Yes 7.3.2 Signature of a de facto agent No EMH Attempted/Unsuccessful delivery Yes EMI Final delivery Yes Insured parcel service 5.1.3 Optional tracking events transmitted 8 Insured surface parcels admitted Yes EMA Posting/collection Yes 8.1 Maximum insured value for surface 4000 EMB Arrival at outward office of exchange Yes parcels (SDR) EME Held by Customs Yes 9 Insured air parcels admitted Yes EMF Out of Customs/Departure from inward Yes 9.1 Maximum insured value for air parcels 4000 office of exchange (SDR) EMG Arrival at delivery office Yes 9.2 Maximum insured value when the provisions of the Parcel Post EMJ Arrival at transit office of exchange Yes Regulations are not applied EMK Departure from transit office of exchange Yes 10 Marking used for insured parcels 5.1.4 Dispatch messages transmitted 10.1 CP 74 pink label used Yes PREDES Pre-advice of international dispatch Yes 10.2 CP 73 label and pink “insured” label No V 2.0 information - origin post used RESDES Dispatch receipt information (response Yes V 1.1 to a PREDES) – destination post Cash-on-delivery service for parcel 5.1.5 Ready to start transmitting data to Yes partners wishing to receive data 11.1 Acceptance of Cash-on-delivery (COD) service for parcels 5.1.6 Other messages transmitted 11.1.1 outbound COD parcels No PRECON Pre-advice of international consignment Yes – origin post 11.1.2 inbound COD parcels No RESCON Response to a PRECON – destination Yes post Express delivery service Date of last update : 20.09.2021 Page 1 of 16 Parcel Post Compendium Online AE - United Arab Emirates Emirates Post Group AEA 12 Express parcel delivery service No Inbound parcels No provided Outbound parcels No Parcels with advice of delivery Supplementary charges - Customs 13 Admission of advice of delivery for 21 Non-dutiable parcels 13.1 ordinary parcels Yes 21.1 Threshold level below which parcels are Yes 13.2 insured parcels Yes free of customs duties and other taxes 21.2 Exemption threshold Parcels for delivery free of charges and fees Local currency 1000 AED 14 Parcels for delivery free of charges No USD and fees admitted Comments: Fragile parcel 15 Fragile parcels admitted No 22 Dutiable parcels 22.1 Customs clearance fee collected for Yes parcels subject to import customs Consignment service clearance 16 Consignment service by bilateral No 22.2 Amount of fee collected agreements provided Local currency 15 AED USD Integrated logistics service Comments: 17 integrated logistics service by Yes bilateral agreements provided 23 Customs clearance fee collected for No Addresses for bilateral agreements for all items declared at customs Comments: 18 Contact details of the person responsible for questions concerning bilateral agreements 24 Administration fees collected for Yes Name: Mr Bryan Moulds parcels subject to export customs clearance Function: Chief International Business Unit Officer 24.1 Amount of the charge collected Address: P.O. Box 99999 Dubai Local currency 10 AED UAE USD Tel: 1: (+9714)2303376 2: (+) Comments: Fax: (+) Period of charge: up to 30 days, after 30 days item will be returned. E-mail [email protected] Special charges - Storage Admissible radioactive material and infectious substances 25 Storage charge collected on a parcel Yes when it is kept beyond the prescribed 19 Radioactive materials admitted in period, or in the event of return to 19.1 Air Parcels sender/redirection Inbound parcels No 25.1 Amount of charge per day/per parcel Outbound parcels No Local currency 20 AED 19.2 Insured parcels SDR Inbound parcels No 25.2 Period of charge, if not daily Day 16 to 30 Outbound parcels No + additional 20 AED per 20 Infected substances admitted in month after 20.1 Air Parcels day 30 Inbound parcels No Special delivery charges Outbound parcels No 20.2 Insured parcels Date of last update : 20.09.2021 Page 2 of 16 Parcel Post Compendium Online AE - United Arab Emirates Emirates Post Group AEA 26 Delivery charges collected at the time Yes To help it improve the quality of the delivery service, of delivery in response to the advice the designated operator of the UNITED ARAB of arrival EMIRATES, Emirates Post Group, asks the 26.1 Amount of charge designated operators of other Union member countries to ensure that their customers provide the Local currency 2 AED following address information on all postal items: SDR 0.373 FULL NAME OF ADDRESSEE: – BUILDING NAME AND NUMBER – STREET NAME Special charges – Poste restante DISTRICT EMIRATE 27 Poste restante service provided No PO BOX NO. – ADDRESSEE'S NAME MOBILE NUMBER AND E-MAIL Special provisions - Treatment of parcels wrongly accepted 28 Parcels returned to sender Yes Period of retention Delivery areas 32 Period of retention for parcels 29 Parcels delivered to 32.1 Normal period 60 Day(s) 29.1 all addresses No 32.2 Exceptional period 29.2 specific areas only No 33 Retention for parcels for which notice could not be sent or addressed to Comments: poste restante 33.1 Normal period 60 Day(s) 33.2 Exceptional period Collection Parcels automatically retained 30 Collection of parcels at post offices provided for 34 A list of contact e-mail addresses for accounting and verification notes is 30.1 all addresses Yes temporarily being maintained and 30.2 specific areas only No published outside the compendia; please refer to International Bureau Comments: circular 75/2020. The UPU contact person for any updates to this list is All parcels are collected by customers at the post [email protected]. office. Office name: Dubai Exchange Center Delivery procedures for parcels for which customs duty and taxes are payable Name: Mr Saif Hazeem Al Shamsi 31 Procedure for parcels for which Function: Senior Team Leader customs duty is payable Address: Emirates Post 31.1 Pick up of parcel at the customs office Yes P.O. Box 36662 Dubai 31.2 Addressee’s address with collection of No Tel: 1: (+9714)2303000 customs duties and taxes at the time of 2: (+) delivery Fax: (+9714)2850948 31.3 Delivery to the addressee’s address No E-Mail: [email protected] after payment of customs duties and [email protected] taxes 31.4 Over the counter at the local post office Yes with immediate payment of customs Requests for withdrawal from the post or alteration, or duties and taxes correction of address 31.5 Other 35 Requests for withdrawal from the Yes post accepted 35.1 Central office (in destination country) to which requests must be sent Date of last update : 20.09.2021 Page 3 of 16 Parcel Post Compendium Online AE - United Arab Emirates Emirates Post Group AEA Office name: Emirates Post - Dubai Office name: Emirates Post - Dubai Name: Ms Mira Vijayshi Name: Ms Mira Vijayshi Function: Inquiry Manager Function: Inquiry Manager Address: International Inquiries Address: International Inquiries P.O. Box 99999 P.O. Box 99999 Dubai, UAE Dubai UAE Tel: 1: (+) 2: (+) Tel: 1: (+) Fax: (+9714)3367 305 2: (+) E-Mail: [email protected] Fax: (+9714)3367 305 [email protected] E-Mail: [email protected] [email protected] Hours of service and days(s) on which the inquiry service is operating Special provisions - Force majeure Opening Hours (Local) 36 Liability admitted in cases of force No Day Opening hours 1 Opening hours 2 majeure 36.1 Liability admitted for insured parcels on No Monday 07:30-15:30 - board ships or aircraft used by Tuesday 07:30-15:30 - designated operators 36.2 Addressee/sender's reservations No Wednesday 07:30-15:30 - admitted at the time of delivery Thursday 07:30-15:30 - Friday - - Special provisions - Customs declarations Saturday - - 37 Number
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