International Research Symposium in Service Management ISSN 1694-0938 From service model unionism to social movement unionism in mauritius and rodrigues: a critical review of practice and trends. Anita Ramgutty-Wong Faculty of Law and Management University of Mauritius Réduit MAURITIUS
[email protected] Le Meridien Hotel, Mauritius, 24-27 August 2010 1 International Research Symposium in Service Management ISSN 1694-0938 From service model unionism to social movement unionism in mauritius and rodrigues: a critical review of practice and trends. Paper type: Empirical; Exploratory. Abstract Purpose: The literature on the service or ‘servicing’ model of unionism has lately stressed not only a trend pointing to a gradual movement away from this approach to unionism, but also the necessity for the union movement to seriously consider the adoption of an organizing form of activity, and even better, of gearing their services towards the newer, “social movement” form of unionism in the wake of the pressures of globalization. Design/Methodology: A nationwide study was conducted with a broad spectrum of objectives, and this paper draws from the study to present findings on the orientation of unions along this so-called conceptual continuum (moving from Servicing to Organising to Social movement unionism) of approaches and to discuss the policies and approaches used by unions as they go about their business of serving their members. Findings: The most salient finding is that the highest form of social movement unionism is to be observed not in Mauritius,