Gables Water Street
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Gables Water Street Community Information and Amenities When are the nearest fitness classes held and where? GP Muay Thai & Boxing Club offers fitness classes, residents may contact them for class schedules. We also have two fitness centers located in Building 1 & Building 3 on the 1st Floor What are the hours of the amenities? The Fitness Centers are open 24 hours a day. The Pool is open from 6am to 10pm. The Lake Side Lounge is open from 9am to 10pm. The Club Room, Business Center/Conference Room & Game Room are open from 9am until midnight. How do I reserve the club room? The clubhouse area is available to rent for your personal parties and celebrations. It is available Monday – Sunday from 6PM to Midnight. Each Event can be a maximum of 75 people. The reservation fee will be $500. To reserve the room, contact the leasing office and the team will provide you with the reservation contract and complete details. Where do I dispose of my trash? Water Street provides a door to door trash service on Sunday through Thursday evenings. Trash must be bagged, tied and placed in the Waste Away container provided to you and put outside your door by 7:30pm, and brought back in by 8am the next morning. Where are the recycling centers? We pride ourselves on green initiatives to care for the environment. Our valet recycle company services the building Sunday – Thursday for all items left in blue recycling bags. Thank you for helping us to take care of the earth. What do I do with my move in boxes? It is helpful if everyone breaks down all boxes and disposes of them in the trash compactor room. Please contact the Concierge Desk to arrange a time to access. How does my key fob work? When entering or exiting through the drive-up garage gate, push the button on your black remote to enter or exit. For all other areas, including your apartment home, simply swipe your SALTO fob over the black boxes mounted near the doorways to gain entry. Gables Water Street Where are the mail boxes located? Building 1 Mailbox is located on the 1st Floor next to the skywalk entrance Building 3 Mailbox is located on the 1st Floor next to Fitness Center Do you have resident activities or events? Gables Water Street has many fun events and activities that promote a sense of community and allow an opportunity for you to meet other residents. You can keep up to date on all of our community gatherings through our e-newsletter and Facebook page. Expect to see events such as resident appreciation day, weekend brunch, breakfast on the go, holiday parties, and a variety of other events. Can I have a party at the pool? Our relaxing pool area is available for all residents and their guest to enjoy during pool hours. To ensure enjoyment for all residents at the pool, we regretfully do not permit private pool parties. Where is the best place for me to park? You may park in any open, non-labeled parking space in the resident parking garage. Reserved spots are available for monthly rent through the leasing office. As a reminder, handicap parking is patrolled by local law enforcement and is subject to maximum parking violation penalty. Conveniences How do I pay rent online? Please use Gables Gateway to pay rent online. You will go to http://www.gables.com and click on the Resident Login key in the upper right hand corner. Select the link to set up your Gables Gateway account. This is a great way to stay connected to your management team from anywhere in the world. Additional services available on Gables Gateway include placing a service request for repairs needed in your apartment home. How do I use Gables Connect? Changing your utilities to your new address can be time consuming and a challenge, so visit www.gablesconnect.com or call 1-866-914-0631 to transfer or set up your utilities with ease. At Gables Water Street, you can establish your new utility services for electric, phone, cable/satellite and internet, as well as secure your renter’s insurance via Gables Connect. Gables Water Street How do I reserve the freight elevator? You can contact the concierge at (972) 910-8343 and our team will walk you through the reservation process. The freight elevator is available: Mon – Friday 9:00 am – 4:00pm Saturday 10:00 am – 4:00pm Sunday 1:00 pm – 4:00pm There is a 2 hour limit for elevator time allocated for moving and a reservation is necessary to ensure that each resident has ample time to move. How do I get a hold of the concierge? What can he/she help me with? For help with all the community has to offer and local conveniences, you may reach our concierge at (972) 910-8343 or via e-mail at [email protected]. The concierge can offer assistance with things like: restaurant recommendations/reservations, pet services, laundry services, food delivery, packages (shipping and receiving), dry cleaning, spa services and general area information. Where can I access WI-FI in the building? The 1st floor amenity lounge and outdoor pool area are WI-FI accessible for your use and convenience. This amenity is complimentary and part of your community benefits. Where is the rent drop box? Gables Water Street does not have a rent box on site. When you need to pay your rent after office hours, you can simply go to www.gables.com/residents. Our online resident portal is meant to be your one stop shop for all thinks Gables Water Street. Do you have a courtesy officer onsite and how do I get a hold of them? If you need assistance, please contact our Courtesy Patrol Officer at 972-910-8343 and follow the prompts. Guests Where can my guests park? Guests may park in the upper level garage (levels 2-6) and use the callbox to enter the garage. As a reminder, please ask your guests to park in spaces that are not marked as reserved and are white lined. Remember that handicap parking is patrolled by local law enforcement and is subject to maximum parking violation penalty. Gables Water Street Where do my movers park? In the interest and safety for proper clearance for other residents and emergency vehicles, your movers must schedule a time slot to park in our loading dock, located between building 1 and building 2. The freight elevator needs to be reserved as well in advance. We allow up to a 2 hour window for alley access/exclusive freight elevator use. How does my guest access the garage? Visitors can access the building from both first floor entrances, and levels 2-6 of the parking garage. They will utilize the callbox to enter the garage. Where does the delivery person come in or do I have to meet them? Delivery people will need to check in at the concierge desk. In the event you are not home at the time of a delivery, the concierge can sign for a package. If you have visitors, please feel free to call the Concierge at (972) 910-8343 to allow visitor access in to the building. By request, with the visitor’s name, the Concierge will let visitors up the elevator to your floor. You may also allow access to a visitor when you are not here by signing a key release at the office. However, keys can only be accessed during business hours; and, all keys must be returned to the office by 5pm every day. How many guests can I have with me at the amenities? We love it when you share your community with your friends and family. Two guests are welcome to join you in all of the amenity areas. Maintenance How do I submit service requests? We want placing a service request for work needed in your apartment home easy. You may contact the leasing office via phone at (972) 910-8343, via email at [email protected], in person, or through Gables Gateway to place your service request. If you have not already signed up for Gables Gateway, you can go to www.gables.com and click on the Resident Login key in the upper right hand corner. Select the link to set up your Gables Gateway account. This is a great way to stay connected to your management team from anywhere in the world. Additional services available on Gables Gateway include paying your rent on line. Gables Water Street What do I do if I have a Maintenance emergency after hours? For those times that you may have an emergency after office hours, you may contact the leasing office at (972) 910-8343 for maintenance assistance. The answering service will dispatch your service emergency to the on- hour. What is considered a maintenance emergency? Fire Water entering the apartment; Running water that cannot be shut off; Non- functioning or malfunctioning smoke detector; Gas leak (also call the gas company); Broken or non-working doors, locks or windows; No heat in winter; No air conditioning on a day of extreme heat (80+ degrees) (AC work cannot be completed at night or in inclement weather); No water; Toilet not functioning (when it is the only one in the apartment); No electricity or electrical shorts; Refrigerator not working such that food would spoil; Exterior lighting not working; Inoperable Access Gates; Flooding on the community; Sewer back-up; Broken/leaking waterline; Any physical damage to the community.