EU Aid Volunteer Handbook 1 Content Induction ................................................................................................................................................. 3 Accommodation ...................................................................................................................................... 4 Travel information ................................................................................................................................... 5 IT Material ............................................................................................................................................... 7 Security information Austria ................................................................................................................... 9 Key contacts in Caritas Austria .............................................................................................................. 10 E-learnings ............................................................................................................................................. 11 2 Induction The induction for your EU Aid Volunteer assignment will take place in the Caritas Austria Head Office (top floor) located at: Albrechtskreithgasse 19-21, 1160 Vienna. The induction will begin on Monday 14th January 2018 at 12pm (with a collective lunch) and end on Wednesday 23rd January at noon. We will all meet outside the Caritas Austria office at 11:50 on Monday 14th January and walk to the restaurant together: “Liebstöckl” located at Hernalser Hauptstraße 189, 1160 Wien. During the induction, we will be having lunch in the canteen located on the ground floor of the office building. If the food in the canteen does not suit you or any dietary needs you may have, there is also a supermarket around the corner of the office which offers further options for lunch (Billa Supermarket, Effingergasse 26). The costs for your lunch are to be covered by the subsistence allowance you will receive for your time in Austria. (Please refer to the contract for more information on the subsistence allowance). Please see below a draft schedule for the two week induction. The days will start at 9am (except day 1) and will end on average around 4pm. The schedule may be subject to change; we will inform you of any changes made, should they occur. A more detailed schedule will be handed to you on the first day. th Midday Collective lunch Mon, 15 Jan Afternoon Welcome, introductions & administrative topics Caritas Network th Morning Tues, 15 Jan Humanitarian work in Caritas Austria Afternoon Development cooperation in Caritas Austria Morning Overview of Caritas Austria's regional programmes Wed, 16th Jan Quality, Contract and annexes, Insurance Afternoon Communications Caritas Austria National programmes Morning Thurs, 17th Jan Nepal – Country session Afternoon Visit of Caritas projects in Vienna Skype with partner in Nepal Morning Fri, 18th Jan Security briefing Afternoon Finances st Mon, 21 Jan All day Workshop on Methods and facilitation skills Skype with partner in Nepal Morning Tues, 22nd Jan Monitoring and Evaluation Afternoon Volunteer motivation Signing of contract last admin check-ups Wed, 23rd Jan Morning Feedback session Feedback round, evaluation of induction 3 Accommodation Accommodation in Vienna We have booked an apartment for the EU Aid Volunteers attending this induction. The apartment is close to the Caritas Austria office. The apartment is located on the ground floor at: Lerchenfelder Gürtel 25, 1160 Vienna. The owner of the apartment is Natalie and you can reach her on the following number should you have any issues: +43 699 19 13 3110 The first volunteer arriving will be welcomed by the owner (Natalie) and will be shown around and handed over 2 sets of keys. This first volunteer will be at the apartment for the arrival of the other volunteers: let them in and show them around. Wi-Fi is available throughout the apartment. Smoking is not allowed in the apartment; smoking is permitted on the terrace. Please note that the tap water in Vienna is drinkable water! A supermarket is located close by the road of the apartment (Thaliastraße or Lerchenfelder Straße). Waste is to be separated between: residual waste and paper waste. The residual waste is to be disposed in the courtyard of the building. The paper waste is to be disposed by the entrance of the building. Glass and plastic bottles can be kept in the kitchen and will be disposed of by the owner. When leaving the apartment during your stay in Vienna, please make sure the last person leaving locks the apartment door. The door of the building however does not need to be locked. There is a washing machine in the apartment. Check-out is on Thurs 24th January at 11am. We will inform you on the logistics around check out (ie what to do with the keys in due time). 4 Travel information Public transportation in Vienna Here is the link for Vienna’s public transportation website. It is very useful for planning journeys and can be used in English: https://www.wienerlinien.at/eportal3/ Two useful apps are: Qando or WienMobil. Both apps work on smartphones and exist in English. The apps are useful for panning journeys, finding the closest stop near you etc… Public transportation tickets: I would recommend you buy a weekly ticket for the first week you will be in Vienna. For the second week, you can then decide whether it is worth it. The weekly ticket is valid from midnight on Monday morning until 9.00 am on the following Monday and is valid on all public transport services in Vienna. The ticket can be purchased online in advance here: https://shop.wienerlinien.at/index.php/product/7/show/0/0/0/0/buy. Otherwise you can purchase the ticket at all underground stations (but not at bus or tram stops). The next bigger station where you could buy the ticket (Lerchenfelderstraße) is about a 3min walk from the apartment. Please note that the costs of transportation tickets for the duration of your induction must be covered by the subsistence allowance you will receive. Directions from Vienna Airport to the apartment The journey in public transportation will take approximately 1h. Tickets can be purchased just before heading down to the train tracks and a single journey should cost around 4 to 5 euros. The costs for this journey will be refunded to you by Caritas Austria upon presentation of receipt/ticket. There are several possible routes with public transportation from the airport to the apartment. The best option for the journey with public transportation is the following: 1. Get the suburban train (S7) in direction of Floridsdorf or Wolkersdorf and get off at Wien Handelskai (journey approx. 35min) – the trains leave every 30 minutes! 2. Change to the underground (U6) in direction of Alterlaa oder Siebenhirten. 3. Get off at Thaliastraße. 4. Walk down Lerchenfelder Gürtel to your destination. It is our common policy to use public transportation. If you feel it is necessary to take a taxi then please go to the taxi counters which are in the arrival hall of the airport. These will give you a fixed price and will cost approximately 35-40€. 5 Directions from the apartment to Caritas Austria office Carita Austria’s office is located at: Albrechtskreithgasse 19-21, 1160 Vienna The easiest way to get from the apartment to the office is to take the tram number 2 in direction of “Dornbach” and the get off at “Römergasse” and to then walk down Römergasse for approximately 10min. Directions from the apartment to the city centre The easiest way to get from the apartment to city centre is to the tram number 46 (along Thaliastraße) in direction of Ring – Volkstheater (this end station is the border of Vienna’s 1st district/city centre. 6 IT Material Laptop You will receive a laptop from Caritas Austria. The laptop will be handed over to you (you will either receive it during the briefing in Vienna, or you will take over the laptop from a volunteer who is currently in the field). The Caritas Austria IT colleagues will assist you for the set-up of the laptop. When using the laptop, please be aware of the terms and conditions in the “Data Confidentiality” and in the “Privacy Notice for Employees”, two of the annexes to your EU Aid Volunteer Agreement you will be signing during the induction in Vienna. For any questions regarding data protection/sensitive data please contact our Data Protection coordinator Manfred Aichinger: [email protected] +43 664 8266907 Robbery and/or theft of the laptop is to be communicated immediately to datenschutz@caritas- wien.at (also on Sundays and bank holidays). For the installation of programmes on the laptop please use the following administrator login: - Login: .\ladmin - Password: !b@dminCW For any issues with the laptop please contact the Caritas Austria IT- Helpdesk helpdesk@caritas- wien.at / +43 1 488 31 710 Mobile phone You have the option of receiving a standard smart phone from Caritas Austria for the duration of your deployment. The same guidelines as for the laptop are valid for the smart phone. USB Stick You will be handed a USB Stick with a wide range of documents from administrative and contractual documents (including the annexes) to more content and country specific documents. The USB stick includes the following: Schedule of the Induction General Caritas Austria documentation and literature - Position papers - Programme strategies - Organigram of Caritas Austria National Office Annexes to contract - Security plan of the country of assignment