EU Aid Volunteer Handbook

Content Induction ...... 3 Accommodation ...... 4 Travel information ...... 5 IT Material ...... 7 Security information Austria ...... 9 Key contacts in Caritas Austria ...... 10 E-learnings ...... 11

Induction The induction for your EU Aid Volunteer assignment will take place in the Caritas Austria Head Office (top floor) located at: Albrechtskreithgasse 19-21, 1160 Vienna. The induction will begin on Monday 14th January 2018 at 12pm (with a collective lunch) and end on Wednesday 23rd January at noon. We will all meet outside the Caritas Austria office at 11:50 on Monday 14th January and walk to the restaurant together: “Liebstöckl” located at Hernalser Hauptstraße 189, 1160 Wien. During the induction, we will be having lunch in the canteen located on the ground floor of the office building. If the food in the canteen does not suit you or any dietary needs you may have, there is also a supermarket around the corner of the office which offers further options for lunch (Billa Supermarket, Effingergasse 26). The costs for your lunch are to be covered by the subsistence allowance you will receive for your time in Austria. (Please refer to the contract for more information on the subsistence allowance). Please see below a draft schedule for the two week induction. The days will start at 9am (except day 1) and will end on average around 4pm. The schedule may be subject to change; we will inform you of any changes made, should they occur. A more detailed schedule will be handed to you on the first day.

th Midday Collective lunch Mon, 15 Jan Afternoon Welcome, introductions & administrative topics Caritas Network th Morning Tues, 15 Jan Humanitarian work in Caritas Austria Afternoon Development cooperation in Caritas Austria Morning Overview of Caritas Austria's regional programmes Wed, 16th Jan Quality, Contract and annexes, Insurance Afternoon Communications Caritas Austria National programmes Morning Thurs, 17th Jan Nepal – Country session Afternoon Visit of Caritas projects in Vienna Skype with partner in Nepal Morning Fri, 18th Jan Security briefing Afternoon Finances

st Mon, 21 Jan All day Workshop on Methods and facilitation skills Skype with partner in Nepal Morning Tues, 22nd Jan Monitoring and Evaluation Afternoon Volunteer motivation Signing of contract last admin check-ups Wed, 23rd Jan Morning Feedback session Feedback round, evaluation of induction

Accommodation Accommodation in Vienna We have booked an apartment for the EU Aid Volunteers attending this induction. The apartment is close to the Caritas Austria office. The apartment is located on the ground floor at: Lerchenfelder Gürtel 25, 1160 Vienna. The owner of the apartment is Natalie and you can reach her on the following number should you have any issues: +43 699 19 13 3110 The first volunteer arriving will be welcomed by the owner (Natalie) and will be shown around and handed over 2 sets of keys. This first volunteer will be at the apartment for the arrival of the other volunteers: let them in and show them around. Wi-Fi is available throughout the apartment. Smoking is not allowed in the apartment; smoking is permitted on the terrace. Please note that the tap water in Vienna is drinkable water! A supermarket is located close by the road of the apartment (Thaliastraße or Lerchenfelder Straße). Waste is to be separated between: residual waste and paper waste. The residual waste is to be disposed in the courtyard of the building. The paper waste is to be disposed by the entrance of the building. Glass and plastic bottles can be kept in the kitchen and will be disposed of by the owner. When leaving the apartment during your stay in Vienna, please make sure the last person leaving locks the apartment door. The door of the building however does not need to be locked. There is a washing machine in the apartment.

Check-out is on Thurs 24th January at 11am. We will inform you on the logistics around check out (ie what to do with the keys in due time).

Travel information

Public transportation in Vienna Here is the link for Vienna’s public transportation website. It is very useful for planning journeys and can be used in English: https://www.wienerlinien.at/eportal3/ Two useful apps are: Qando or WienMobil. Both apps work on smartphones and exist in English. The apps are useful for panning journeys, finding the closest stop near you etc… Public transportation tickets: I would recommend you buy a weekly ticket for the first week you will be in Vienna. For the second week, you can then decide whether it is worth it. The weekly ticket is valid from midnight on Monday morning until 9.00 am on the following Monday and is valid on all public transport services in Vienna. The ticket can be purchased online in advance here: https://shop.wienerlinien.at/index.php/product/7/show/0/0/0/0/buy. Otherwise you can purchase the ticket at all underground stations (but not at bus or tram stops). The next bigger station where you could buy the ticket (Lerchenfelderstraße) is about a 3min walk from the apartment. Please note that the costs of transportation tickets for the duration of your induction must be covered by the subsistence allowance you will receive.

Directions from Vienna Airport to the apartment The journey in public transportation will take approximately 1h. Tickets can be purchased just before heading down to the train tracks and a single journey should cost around 4 to 5 euros. The costs for this journey will be refunded to you by Caritas Austria upon presentation of receipt/ticket. There are several possible routes with public transportation from the airport to the apartment. The best option for the journey with public transportation is the following: 1. Get the suburban train (S7) in direction of Floridsdorf or Wolkersdorf and get off at Wien Handelskai (journey approx. 35min) – the trains leave every 30 minutes! 2. Change to the underground (U6) in direction of Alterlaa oder Siebenhirten. 3. Get off at Thaliastraße. 4. Walk down Lerchenfelder Gürtel to your destination.

It is our common policy to use public transportation. If you feel it is necessary to take a taxi then please go to the taxi counters which are in the arrival hall of the airport. These will give you a fixed price and will cost approximately 35-40€.

Directions from the apartment to Caritas Austria office Carita Austria’s office is located at: Albrechtskreithgasse 19-21, 1160 Vienna The easiest way to get from the apartment to the office is to take the tram number 2 in direction of “Dornbach” and the get off at “Römergasse” and to then walk down Römergasse for approximately 10min.

Directions from the apartment to the city centre The easiest way to get from the apartment to city centre is to the tram number 46 (along Thaliastraße) in direction of Ring – Volkstheater (this end station is the border of Vienna’s 1st district/city centre.

IT Material

Laptop

You will receive a laptop from Caritas Austria. The laptop will be handed over to you (you will either receive it during the briefing in Vienna, or you will take over the laptop from a volunteer who is currently in the field). The Caritas Austria IT colleagues will assist you for the set-up of the laptop.

When using the laptop, please be aware of the terms and conditions in the “Data Confidentiality” and in the “Privacy Notice for Employees”, two of the annexes to your EU Aid Volunteer Agreement you will be signing during the induction in Vienna.

For any questions regarding data protection/sensitive data please contact our Data Protection coordinator Manfred Aichinger: [email protected] +43 664 8266907

Robbery and/or theft of the laptop is to be communicated immediately to datenschutz@caritas- wien.at (also on Sundays and bank holidays).

For the installation of programmes on the laptop please use the following administrator login: - Login: .\ladmin - Password: !b@dminCW

For any issues with the laptop please contact the Caritas Austria IT- Helpdesk helpdesk@caritas- wien.at / +43 1 488 31 710

Mobile phone

You have the option of receiving a standard smart phone from Caritas Austria for the duration of your deployment. The same guidelines as for the laptop are valid for the smart phone.

USB Stick

You will be handed a USB Stick with a wide range of documents from administrative and contractual documents (including the annexes) to more content and country specific documents. The USB stick includes the following:

 Schedule of the Induction  General Caritas Austria documentation and literature - Position papers - Programme strategies - Organigram of Caritas Austria National Office  Annexes to contract - Security plan of the country of assignment - Caritas Austria Security Policy - Caritas Austria Child Protection Policy - Code of Conduct for Caritas Staff - Caritas Internationalis Code of Ethics - Directive on combatting corruption & mismanagement

- Caritas Internationalis Partnership Principles - Cigna Insurance policy - Privacy notice for employees - Data confidentiality  General Humanitarian Aid documentation and literature - Minimum Standards for child protection in humanitarian action - The Code of Conduct for the International Red Cross and Red Crescent Movement and Non- Governmental Organisations in Disaster Relief - Minimum Standards for Education: Preparedness, Response, Recovery from the International network for education in emergencies - LEGS Handbook: Livestock Emergency Guidelines and Standards - The Sphere Handbook: Humanitarian Charter and Minimum Standards in Humanitarian Response  CI Toolkit - Core documents - Manual - List of resources  Other - Useful contacts - Constant companion template

Security information Austria

The current security situation in Austria is calm and stable. In general, staff and visitors are safe travelling and walking about in Vienna. You should be careful to keep your belongings with you at all times and not leave bags open or unattended. It is not usually necessary to carry large amounts of money on your person, there any many cash points and banks across the city. Please always carry a valid ID card on you when walking about in Vienna. Please see table below for detailed security information.

Overall country LOW  Normally calm and predictable. Political/social  Political and social situation is generally calm and under control. context  The Austrian government is reliable and stable. LOW  There is no targeted attempt to harm NGOs or limit civil society space. Crime  There is generally low street crime. Incidents of violent crimes are rare. LOW  Beware of pickpockets and ATM Fraud – seek advice from our security officer (see contact details below) if you have any doubts or queries Conflict LOW  No major conflicts in Austria at present. Travel risks  Road accidents do happen; follow national speed limits and authorities guidelines if driving. LOW  Air travel is considered safe and reliable.  There are no travel restrictions in place. Terrorism  Organized anti-government groups may be active but not strong enough to threaten the government. LOW  Threat is considered by the government as a low possibility.  There is no direct threat to NGOs. Hazards and  The risk of natural occurrences and disasters such as floods, storms disasters etc. may exist but is not very high. LOW  In the event of a disaster, there is generally appropriate infrastructure available to contain the damage. Comms, security  Communication facilities are generally reliable (phones, internet). and health  Police and other law enforcement agencies are in good order and infrastructure LOW trusted by public.  Medical facilities and fire response and rescue services are in good order. Threat of epidemics and disease is generally low.

Emergency services and hospitals in Austria Police 133 Fire Brigade 122 Ambulance 144 European emergency 112 number Hospitals Vienna General Hospital, Währinger Gürtel 18-20, 1090 Wien +43 01 404000

Key contacts in Caritas Austria

Name Role/Position e-mail and mobile Aglaia d’Aligny EU Aid Volunteer [email protected] coordinator +43 676 33 64 176 Silvia Holzer EUAV Project Manager [email protected] +43 664 8266929 Sabine Wartha Head of Humanitarian Aid [email protected] Department +43 664 8266900 Andrea Zauner-Braun Security Officer [email protected] +43 676 3364178 Manfred Aichinger Data protection [email protected] coordinator +43 664 8266907 Anja Gartner Junior project officer [email protected] +43 676 7805672

E-learnings During the two inductions weeks you will be given some free reading/learning time. I would like to recommend the following trainings for this time and beyond:

Humanitarian standards: Core Humanitarian Standard: https://kayaconnect.org/course/info.php?id=260 This e-learning provides an introduction in the Core Humanitarian Standards. It presents how the CHS have been developed and how they are based on the basic humanitarian principles. The course explains the nine commitments of the CHS and how they are structures in key actions, organizational responsibilities and indicators. It also helps to understand the linkage between the CHS and other, more technical minimum standards in humanitarian aid. Duration: 2-3 hours Additional materials and documents regarding the CHS (including another e-learning on the CHS self-assessment process) are available on the CHS website. Humanitarian Essential Learning Pathway: https://www.disasterready.org/courses This 19-hour curriculum is designed for those new to the humanitarian and development sector, individuals experiencing their first field assignment or for experienced essentials necessary to be effective in their role. Through a combination of online courses, videos, and guides, this learning pathway will help familiarize you with the international standards and best practices that underpin effective and accountable humanitarian actions. Duration: 19 hours Introduction to Coordinated Needs Assessment – Key Concepts: https://www.acaps.org/resources/elearning/1 In cooperation with Geneva Centre for Education and Research in Humanitarian Action, University of Geneva, ACAPS has developed an online training course, which covers the basics of coordinated needs assessment in emergencies. It can be used to for assessments, as an introduction to more in- depth face-to-face training, or for researchers/students wanting an introduction to humanitarian needs assessment. Duration: 6 hours Sphere Standards: http://www.sphereproject.org/learning/e-learning-course/ Online Course: The Sphere Handbook in Action e-learning course brings the Sphere principles and standards to life through the use of realistic scenarios, helping the learner to get acquainted with them and to understand how to use them holistically. The course will be beneficial to anyone involved in humanitarian response: from people new to Sphere principles and standards to experienced staff who already work with them but may appreciate tips on how to use them better. Duration: 30 hours

Caritas Procedures CI Toolkit for Emergency Response: http://community.caritas.org/intranet/documents/#list/2855

Introduction to CI Emergency Protocols: https://www.youtube.com/watch?v=0to7to7PQy4&list=PLuQafgNw_znwCaHaLM6WpP9L_DPSstd Nv A short video on the Caritas Internationalis tools and protocols to support coordination and increases surge capacity in the confederation on humanitarian response. Duration: 3 min

Project Cycle Management Introduction to the logical framework approach: https://youtu.be/L8n4PwpFsHc Video; Duration: 5 min RapidPro: www.techchange.org/online-courses/rapid-pro-essentials/ RapidPro is a powerful tool that allows you to connect directly with a user on their mobile phone over SMS, voice, or social media without the help of a software developer, making it easy to adapt for different contexts and needs. This free on-demand course was developed by UNICEF and TechChange to build the capacity necessary to successfully design, deploy and scale SMS, IVR, and social media-based interactions using RapidPro. Duration: 1-1,5h Needs Assessment: http://training.kobotoolbox.org/ Following an earthquake scenario, all steps of planning and conducting an assessment are presented. The training is structured in four sections: Assessment preparation; Design and planning; The training also provides an introduction into the Kobo Toolbox, an open source data collection tool specially designed for humanitarian work; Data collection Duration: aprox. 4 hours MEAL: http://www.ics.crs.org/course/meal-emergencies-curriculum Each topic has video materials, questions/quizzes, graphics, learning resources. After successful completion of each section, online certificate is given (PDF) to be printed or saved. Depending on a person's background on HA, it may take around 1-2 hours each section, or even more if they want to go through necessary readings, get familiar with the glossary, etc. Security: www.ifrc.org/learning-platform IFRC training: 10 modules covering the following subjects: Security framework, Personal security, Vehicle safety and security, Field movement, security at Federation Premises, Security and Beneficiary Interaction, Communications, Health in the field, Natural disasters, Dangerous situations. Although some short parts of the training are Red Cross specific, the training offers a good introduction in the most important aspects of security when working in a field mission. The training is very practical, including also some video materials. All ten modules end with a set of questions, which have to be answered before advancing to the next module. After a final test, participants obtain a certificate. Duration: 35 min

Nutrition, Food Security and Livelihoods Toward Resilience: Principles in Practice: http://reliefweb.int/training/770081/toward-resilience- principles-practice Toward Resilience: Principles in Practices: ECB`s Toward Resilience Guide has emerged as the recognized ‘go to’ resource on incorporating disaster risk reduction& climate change adaption principles into relief and development programming. Developed in collaboration with members of the ECB Project and DisasterReady.org, Toward Resilience: Principles in Practice is a 75 minute e- learning course that helps learners understand how these communities are threatened by hazards and the effects of climate change. Based on three real world case studies, the companion course illustrates the benefits and key elements of an integrated approach to building resilience to disaster and climate change risk. Duration: 1,5 hours Basic Concepts in Nutrition: https://ready.csod.com/LMS/LoDetails/DetailsLo.aspx?loid=e7a55336-dffa-44c5-8373- a897ceb8c32f%20%C2%A0#t=1 Online Course: This 60-minute online course covers basic concepts in nutrition, food commodities

12 and specialized nutrition products, and provides an orientation to the World Food Program’s (WFP) nutrition policy and programming. It is designed for humanitarian and development workers involved. Duration: 1 hour

Gender Gender justice: https://ready.csod.com/LMS/LoDetails/DetailsLo.aspx?loid=3238737f-76bc-4326- bb81-1f4d1c7332c4#t=1 This 90-minute online course provides the learner with a solid understanding of the terms and ideas related to gender justice and women’s rights. Through practical examples, the course illustrates Oxfam’s approach to Gender Justice and how Gender Justice impacts humanitarian work. Duration: 90 min