Crestron Mercury™

1.4906.00015.001

Product or Content Description The CCS-UC-1 Mercury™ Conference Room System provides a single tabletop device that allows for room scheduling, presenting, conference calling, and video calling.

System Requirements and Dependencies Requires Crestron Fusion v11.0.5 or above for room scheduling via Fusion and Utilization monitoring. Requires Microsoft Exchange (2010 or later for On premises, O365 for cloud) for scheduling Requires a SIP compatible VOIP provider for phone dialing. Requires a Zoom Video conferencing service account with Zoom Rooms option enabled and a connection to a PC or Mac running Zoom Rooms software in order to use Crestron Mercury in Zoom Rooms mode. Requires a Microsoft Skype for Business resource account (2013 or later for On premises, O365 with OAUTH disabled for cloud) for Skype for Business Enterprise Voice Requires Active Directory with LDAP query enabled for Address Book Lookup

Operational Installation/Upgrade Instructions

To upgrade pre-production units to this firmware, please follow the firmware update instructions in the Mercury Supplemental Guide (http://crestron.com/products/model/CCS-UC-1) DOC 7844

Version History Version 1.4906.00015.001 October 2019 Changes since Last Version

New Features • Additional patch release on top on 1.4905.00096.001 including fixes for: • USB disconnecting overnight when installed with a Room PC • Resolution/CEC issues with certain NEC displays • Allow network proxy to connect over URL

Device Behavior • Please wait 10 minutes after making any configuration changes before rebooting/power cycling • Wake-On-LAN drivers from the Crestron Driver Portal are not yet supported • Airboard – If both Airboard and Skype are in use, the Airboard recording will not be able to be emailed until the Skype call is ended • Airboard – Unpairing Airboard from Mercury should be performed from the Airboard device configuration • Miracast – If using WiFi-Direct with PIN enabled, there should be no router between the Mercury and the user laptop • Mercury webUI must be accessed via hostname if using Safari browser v13.0 and MAC OS Version 10.15 • SIP – The following configurations are not supported: o LAN = DHCP, AUX = STATIC, SIP Routed to LAN o LAN = STATIC, AUX = STATIX, SIP Routed to LAN • SIP - When a LAN port is configured as Static or if the SIP interface port is set to AUX and a network failure occurs, the SIP icon may become unavailable preventing them from making SIP calls. Remove and replace the AUX cable to recover • SfB – Skype services need a LAN connection initially to start. It will failover to AUX if necessary after startup • SfB – After changing the system language, Skype may take 3-4 minutes to become available • SfB - Mercury does not support more than 20 people to be listed as participants in a Skype for Business call • SfB - Mercury on Lync 2013 requires the use of auto discovery of servers and cannot handle manual server definition • LDAP - Mercury will not display a search result for any user which does not have a valid phone number listed based on your search attributes • Management - Internet facing Mercury, cloud enabled Mercury devices may restart the device UI during prolonged service outages. UI restart reestablishes connection • AirMedia – Mercury image gets cut off when source laptop is set to 1920x1440 or 1600 x 1200. Set laptop resolution to 1080p to resolve. • AirMedia – Mercury may take up to 10 seconds to switch between Windows 10 sender and iOS • AirMedia – iOS devices may not connect on first attempt if multiple users are connected to a single Mercury. Connection succeeds on retry. • AirMedia – Connection Mercury may not work for up to 30 seconds after many quick succession connect/disconnect scenarios • AirMedia – Samsung Galaxy View large format Android tablet not a supported device.

Version 1.4905.00091.001 September 2019 Changes since Last Version

A refreshed, new, user interface is included with this release. For instructions on how to test locally before rolling out to your organization, please refer to the below article: https://support.crestron.com/app/answers/answer_view/a_id/1000468 New Features • Zoom room controller version: 4.4.1 o ZRC release notes can be found here https://support.zoom.us/hc/en- us/articles/115002873526 • Zoom Room Controller updates now upgrade independently of Mercury firmware. Please ensure auto-update is enabled, and ZRC updates should roll out to Mercury ~2 weeks after Zoom GA release • New, improved user interface • Support for Crestron Connected Drivers for display control • Addition of Bluetooth Persistent Pairing Mode and the ability to define the idle timeout • Integrated support for pairing and streaming Crestron Airboard for CCS-UC-1-AV • Support for Miracast. A WiFi dongle is required for operation o www.crestron.com/en-us/products/workspace-solutions/wireless-presentation- solutions/airmedia-presentation-system-accessories/am-usb-wifi Bug fixes • Fixed LDAP issues with Cyrillic languages • Fixed rare Skype call drops when using O365 • Fixed Skype connection/reporting issues to Fusion

Version 1.3705.00108.001 February 2019 Changes since Last Version New Features • Zoom version: 4.3.6 (40253.0127) o ZRC release notes can be found here https://support.zoom.us/hc/en- us/articles/115002873526 Bug fixes • Fixed rare occurrence of HDMI/AirMedia presentation not starting Device Behavior • CEC – Samsung DM32E, Samsung UN Series, Sony KD Series, LG UV Series, LG LV Series fully validated. LG support may require a recent Mercury version due to a hardware change. • CEC – Vizio CEC not supported. Samsung QM49H and Sony XBR may be intermittent • In order to disable Skype connection to Fusion, the console command "Skype Disable" must be run • SIP – The following configurations are not supported: o LAN = DHCP, AUX = STATIC, SIP Routed to LAN o LAN = STATIC, AUX = STATIX, SIP Routed to LAN • SIP - When a LAN port is configured as Static or if the SIP interface port is set to AUX and a network failure occurs, the SIP icon may become unavailable preventing them from making SIP calls. Remove and replace the AUX cable to recover • SfB – After changing the system language, Skype may take 3-4 minutes to become available • SfB - Mercury does not support more than 20 people to be listed as participants in a Skype for Business call • SfB - Mercury on Lync 2013 requires the use of auto discovery of servers and cannot handle manual server definition • LDAP - Mercury will not display a search result for any user which does not have a valid phone number listed based on your search attributes • Management - Internet facing Mercury, cloud enabled Mercury devices may restart the device UI during prolonged service outages. UI restart reestablishes connection • AirMedia – Mercury image gets cut off when source laptop is set to 1920x1440 or 1600 x 1200. Set laptop resolution to 1080p to resolve. • AirMedia – Mercury may take up to 10 seconds to switch between Windows 10 sender and iOS • AirMedia – iOS devices may not connect on first attempt if multiple users are connected to a single Mercury. Connection succeeds on retry. • AirMedia – Connection Mercury may not work for up to 30 seconds after many quick succession connect/disconnect scenarios • AirMedia – Samsung Galaxy View large format Android tablet not a supported device.

Version 1.3705.00103.001 January 2019 Changes since Last Version New Features • Zoom version: 4.3.5(34912.1122) o ZRC release notes can be found here https://support.zoom.us/hc/en- us/articles/115002873526 Bug fixes • Fixed rare Fusion connection lost upon a reboot bug Device Behavior • CEC – Samsung DM32E, Samsung UN Series, Sony KD Series, LG UV Series, LG LV Series fully validated. LG support may require a recent Mercury version due to a hardware change. • CEC – Vizio CEC not supported. Samsung QM49H and Sony XBR may be intermittent • In order to disable Skype connection to Fusion, the console command "Skype Disable" must be run • SIP – The following configurations are not supported: o LAN = DHCP, AUX = STATIC, SIP Routed to LAN o LAN = STATIC, AUX = STATIX, SIP Routed to LAN • SIP - When a LAN port is configured as Static or if the SIP interface port is set to AUX and a network failure occurs, the SIP icon may become unavailable preventing them from making SIP calls. Remove and replace the AUX cable to recover • SfB – After changing the system language, Skype may take 3-4 minutes to become available • SfB - Mercury does not support more than 20 people to be listed as participants in a Skype for Business call • SfB - Mercury on Lync 2013 requires the use of auto discovery of servers and cannot handle manual server definition • LDAP - Mercury will not display a search result for any user which does not have a valid phone number listed based on your search attributes • Management - Internet facing Mercury, cloud enabled Mercury devices may restart the device UI during prolonged service outages. UI restart reestablishes connection • AirMedia – Mercury image gets cut off when source laptop is set to 1920x1440 or 1600 x 1200. Set laptop resolution to 1080p to resolve. • AirMedia – Mercury may take up to 10 seconds to switch between Windows 10 sender and iOS • AirMedia – iOS devices may not connect on first attempt if multiple users are connected to a single Mercury. Connection succeeds on retry. • AirMedia – Connection Mercury may not work for up to 30 seconds after many quick succession connect/disconnect scenarios • AirMedia – Samsung Galaxy View large format Android tablet not a supported device.

Version 1.3705.00093.001 October 2018 Changes since Last Version New Features • Appspace enabled as public beta (images only) • Zoom version: 4.3.30614.0822 Bug fixes • Fixed CEC issues with certain displays introduced in last release • Rarely, upon upgrade, AVF section missing from WebUI Device Behavior • CEC – Samsung DM32E, Samsung UN Series, Sony KD Series, LG UV Series, LG LV Series fully validated. LG support may require a recent Mercury version due to a hardware change. • CEC – Vizio CEC not supported. Samsung QM49H and Sony XBR may be intermittent • In order to disable Skype connection to Fusion, the console command "Skype Disable" must be run • SIP – The following configurations are not supported: o LAN = DHCP, AUX = STATIC, SIP Routed to LAN o LAN = STATIC, AUX = STATIX, SIP Routed to LAN • SIP - When a LAN port is configured as Static or if the SIP interface port is set to AUX and a network failure occurs, the SIP icon may become unavailable preventing them from making SIP calls. Remove and replace the AUX cable to recover • SfB – After changing the system language, Skype may take 3-4 minutes to become available • SfB - Mercury does not support more than 20 people to be listed as participants in a Skype for Business call • SfB - Mercury on Lync 2013 requires the use of auto discovery of servers and cannot handle manual server definition • LDAP - Mercury will not display a search result for any user which does not have a valid phone number listed based on your search attributes • Management - Internet facing Mercury, cloud enabled Mercury devices may restart the device UI during prolonged service outages. UI restart reestablishes connection • AirMedia – Mercury image gets cut off when source laptop is set to 1920x1440 or 1600 x 1200. Set laptop resolution to 1080p to resolve. • AirMedia – Mercury may take up to 10 seconds to switch between Windows 10 sender and iOS • AirMedia – iOS devices may not connect on first attempt if multiple users are connected to a single Mercury. Connection succeeds on retry. • AirMedia – Connection Mercury may not work for up to 30 seconds after many quick succession connect/disconnect scenarios • AirMedia – Samsung Galaxy View large format Android tablet not a supported device.

Version 1.3705.00083.002 August 2018 Changes since Last Version New Features • Upgraded Fusion reporting to bring align with SSI compliance • Discrete Lan Configuration o Ability to discretely configure Static and DHCP configurations across Ethernet ports • AirMedia Display Options o Enhanced control of front of the room AirMedia connection options • Skype O365 authentication will now automatically detect if your account is enabled for modern authentication. • Ability to schedule display on/off times Bug fixes • SfB - O365 accounts require OAUTH to be turned off, with OAUTH turned on Skype for Business will momentarily disconnect and reconnect every 6 hours Device Behavior • SIP - When a LAN port is configured as Static or if the SIP interface port is set to AUX and a network failure occurs, the SIP icon may become unavailable preventing them from making SIP calls. Remove and replace the AUX cable to recover • SfB – After changing the system language, Skype may take 3-4 minutes to become available • SfB - Mercury does not support more than 20 people to be listed as participants in a Skype for Business call • SfB - Mercury on Lync 2013 requires the use of auto discovery of servers and cannot handle manual server definition • LDAP - Mercury will not display a search result for any user which does not have a valid phone number listed based on your search attributes • Management - Internet facing Mercury, cloud enabled Mercury devices may restart the device UI during prolonged service outages. UI restart reestablishes connection • AirMedia – Mercury image gets cut off when source laptop is set to 1920x1440 or 1600 x 1200. Set laptop resolution to 1080p to resolve. • AirMedia – Mercury may take up to 10 seconds to switch between Windows 10 sender and iOS • AirMedia – iOS devices may not connect on first attempt if multiple users are connected to a single Mercury. Connection succeeds on retry. • AirMedia – Connection Mercury may not work for up to 30 seconds after many quick succession connect/disconnect scenarios • AirMedia – Samsung Galaxy View large format Android tablet not a supported device. Issues (Rare, 1 occurrence per 1000+ tests) • Joining and stopping Skype for Business calls with less than 15 seconds in between may cause system instability requiring a reboot • SIP call over AUX failed to output audio at both Caller and Receiver end • Cannot present to Mercury via AirMedia • Set AIrMedia to Fixed Code and Set to AirMedia to Auxiliary Port - Adapters on 2 different subnets - AirMedia allows User to Connect without the code • Incoming call while in shutdown triggers Home Screen with green bar - Green bar failed to respond to touch - No way to answer the call • Setting AirMedia to Adapter #2 starts displaying old Adapter #2 IP Address even though there is no cable connected to Auxiliary Port or Auxiliary Port is having an outage • WebUI Locks Up when User Authentication Disabled. Mercury Cannot be access by WebUI anymore • Mercury advertises adapter 1 IP address to the AirMedia installed application even if AirMedia is set to adapter 2 • Mercury may not reconnect to O365 Exchange calendar if there is a network outage followed by a power cycle • AirMedia may not automatically reconnect if network outage occurs during presentation

Version 1.3557.00079.001 June 2018 Changes since Last Version Bug fixes • A Remote Code Execution vulnerability (Similar to CVE-2018-11229 and CVE-2018-11228) has been addressed in this release of firmware.

Crestron recommends updating firmware to prevent this vulnerability from being exploited. For more information see Online Help 5471 Version 1.3557.00069.001 February 2018 Changes since Last Version Bug fixes • Improved XiO Cloud Connection • Custom logo sometimes wouldn’t successfully push from XiO Cloud • Serial number in help screen reporting incorrectly Device Behavior • SfB - O365 accounts require OAUTH to be turned off, with OAUTH turned on Skype for Business will momentarily disconnect and reconnect every 6 hours • SfB - Mercury does not support more than 20 people to be listed as participants in a Skype for Business call • SfB - Mercury on Lync 2013 requires the use of auto discovery of servers and cannot handle manual server definition • LDAP - Mercury will not display a search result for any user which does not have a valid phone number listed based on your search attributes • Management - Internet facing Mercury, cloud enabled Mercury devices may restart the device UI during prolonged service outages. UI restart reestablishes connection • AirMedia – Mercury image gets cut off when source laptop is set to 1920x1440 or 1600 x 1200. Set laptop resolution to 1080p to resolve. • AirMedia – Mercury may take up to 10 seconds to switch between Windows 10 sender and iOS • AirMedia – iOS devices may not connect on first attempt if multiple users are connected to a single Mercury. Connection succeeds on retry. • AirMedia – Connection Mercury may not work for up to 30 seconds after many quick succession connect/disconnect scenarios • AirMedia – Samsung Galaxy View large format Android tablet not a supported device. Issues (Rare, 1 occurrence per 1000+ tests) • Joining and stopping Skype for Business calls with less than 15 seconds in between may cause system instability requiring a reboot • SIP call over AUX failed to output audio at both Caller and Receiver end • Cannot present to Mercury via AirMedia • Set AIrMedia to Fixed Code and Set to AirMedia to Auxiliary Port - Adapters on 2 different subnets - AirMedia allows User to Connect without the code • Incoming call while in shutdown triggers Home Screen with green bar - Green bar failed to respond to touch - No way to answer the call • Setting AirMedia to Adapter #2 starts displaying old Adapter #2 IP Address even though there is no cable connected to Auxiliary Port or Auxiliary Port is having an outage • WebUI Locks Up when User Authentication Disabled. Mercury Cannot be access by WebUI anymore • Mercury advertises adapter 1 IP address to the AirMedia installed application even if AirMedia is set to adapter 2 • Mercury may not reconnect to O365 Exchange calendar if there is a network outage followed by a power cycle • AirMedia may not automatically reconnect if network outage occurs during presentation

Version 1.3557.00042.001 January 2018 Changes since Last Version New Features • AirMedia2 o Apple Airplay compatibility o Improved performance Bug fixes • Mercury Skype for Business keyboard not appearing, requires device reboot to resolve Device Behavior • SfB - O365 accounts require OAUTH to be turned off, with OAUTH turned on Skype for Business will momentarily disconnect and reconnect every 6 hours • SfB - Mercury does not support more than 20 people to be listed as participants in a Skype for Business call • SfB - Mercury on Lync 2013 requires the use of auto discovery of servers and cannot handle manual server definition • LDAP - Mercury will not display a search result for any user which does not have a valid phone number listed based on your search attributes • Management - Internet facing Mercury, cloud enabled Mercury devices may restart the device UI during prolonged service outages. UI restart reestablishes connection • AirMedia – Mercury image gets cut off when source laptop is set to 1920x1440 or 1600 x 1200. Set laptop resolution to 1080p to resolve. • AirMedia – Mercury may take up to 10 seconds to switch between Windows 10 sender and iOS • AirMedia – iOS devices may not connect on first attempt if multiple users are connected to a single Mercury. Connection succeeds on retry. • AirMedia – Connection Mercury may not work for up to 30 seconds after many quick succession connect/disconnect scenarios • AirMedia – Samsung Galaxy View large format Android tablet not a supported device. Issues (Rare, 1 occurrence per 1000+ tests) • Joining and stopping Skype for Business calls with less than 15 seconds in between may cause system instability requiring a reboot • SIP call over AUX failed to output audio at both Caller and Receiver end • Cannot present to Mercury via AirMedia • Set AIrMedia to Fixed Code and Set to AirMedia to Auxiliary Port - Adapters on 2 different subnets - AirMedia allows User to Connect without the code • Incoming call while in shutdown triggers Home Screen with green bar - Green bar failed to respond to touch - No way to answer the call • Setting AirMedia to Adapter #2 starts displaying old Adapter #2 IP Address even though there is no cable connected to Auxiliary Port or Auxiliary Port is having an outage • WebUI Locks Up when User Authentication Disabled. Mercury Cannot be access by WebUI anymore • Mercury advertises adapter 1 IP address to the AirMedia installed application even if AirMedia is set to adapter 2 • Mercury may not reconnect to O365 Exchange calendar if there is a network outage followed by a power cycle • AirMedia may not automatically reconnect if network outage occurs during presentation

Version 1.3557.00038.001 November 2017 Changes since Last Version New Features • LDAP Address Book Look up for SIP calling • Skype for Business Enterprise Voice o Mercury Natively Supports: § Voice calling for Skype for Business § Directory Lookup § Dial pad calling (for PTSN enabled Skype for Business accounts) § Participant Status § One touch join § Call hold o Mercury does NOT natively support (use BYOD): § Video calling § Local presentation sharing § Remote presentation viewing Bug fixes • Mercury SIP call audio got into a bad state (rattling noise) after TV Power Cycles. Device Behavior • SfB - O365 accounts require OAUTH to be turned off, with OAUTH turned on Skype for Business will momentarily disconnect and reconnect every 6 hours • SfB - Mercury does not support more than 20 people to be listed as participants in a Skype for Business call • SfB - Mercury on Lync 2013 requires the use of auto discovery of servers and cannot handle manual server definition • LDAP - Mercury will not display a search result for any user which does not have a valid phone number listed based on your search attributes • Management - Internet facing Mercury, cloud enabled Mercury devices may restart the device UI during prolonged service outages. UI restart reestablishes connection Issues (Rare, 1 occurrence per 1000+ tests) • Joining and stopping Skype for Business calls with less than 15 seconds in between may cause system instability requiring a reboot • SIP call over AUX failed to output audio at both Caller and Receiver end • Cannot present to Mercury via AirMedia • Set AIrMedia to Fixed Code and Set to AirMedia to Auxiliary Port - Adapters on 2 different subnets - AirMedia allows User to Connect without the code • Incoming call while in shutdown triggers Home Screen with green bar - Green bar failed to respond to touch - No way to answer the call • Setting AirMedia to Adapter #2 starts displaying old Adapter #2 IP Address even though there is no cable connected to Auxiliary Port or Auxiliary Port is having an outage • WebUI Locks Up when User Authentication Disabled. Mercury Cannot be access by WebUI anymore • Mercury advertises adapter 1 IP address to the AirMedia installed application even if AirMedia is set to adapter 2 • Mercury may not reconnect to O365 Exchange calendar if there is a network outage followed by a power cycle

Version 1.3454.00058.001 September 2017 Changes since Last Version New Features • Zoom Rooms Mode

Bug fixes • HDMI laptop connection time to video on screen greatly reduced • Mercury display will double up on top of itself intermittently when plugging in the HDMI cable.

Issues (Rare, 1 occurrence per 1000+ tests) • Mercury SIP call audio got into a bad state(rattling noise) after TV Power Cycles • SIP call over AUX failed to output audio at both Caller and Receiver end • Cannot present to Mercury via AirMedia • Set AIrMedia to Fixed Code and Set to AirMedia to Auxiliary Port - Adapters on 2 different subnets - AirMedia allows User to Connect without the code • Incoming call while in shutdown triggers Home Screen with green bar - Green bar failed to respond to touch - No way to answer the call • Setting AirMedia to Adapter #2 starts displaying old Adapter #2 IP Address even though there is no cable connected to Auxiliary Port or Auxiliary Port is having an outage • WebUI Locks Up when User Authentication Disabled. Mercury Cannot be access by WebUI anymore

Version 1.3390.00046.001 July 2017 Changes since Last Version New Features • NA

Bug fixes • USB bug fixed that caused certain applications to crash when connected to Mercury

Issues (Rare, 1 occurrence per 1000+ tests) • Mercury display will double up on top of itself intermittently when plugging in the HDMI cable. • Mercury SIP call audio got into a bad state(rattling noise) after TV Power Cycles • SIP call over AUX failed to output audio at both Caller and Receiver end • Cannot present to Mercury via AirMedia • Set AIrMedia to Fixed Code and Set to AirMedia to Auxiliary Port - Adapters on 2 different subnets - AirMedia allows User to Connect without the code • Incoming call while in shutdown triggers Home Screen with green bar - Green bar failed to respond to touch - No way to answer the call • Setting AirMedia to Adapter #2 starts displaying old Adapter #2 IP Address even though there is no cable connected to Auxiliary Port or Auxiliary Port is having an outage • WebUI Locks Up when User Authentication Disabled. Mercury Cannot be access by WebUI anymore

Version 1.3390.00044.001 June 2017 Changes since Last Version New Features • Added Cloud Provisioning support • BlueTooth disconnect time has been reduced from 5 minutes to 1 minute • The device USB name has been changed from "Crestron Speaker Phone" to "Crestron Mercury" • A message is now displayed and the top light shows blue if we don't have POE+ power • Autoupdate controls have been added to the Device web page • Cloud enable/disable added to device web page

Bug fixes • HDMI Input Audio Missing (Only Video Present) on TV after Recovery from Power Cycle • Reboots Automatically while Watching HDMI Output on TV • HDMI Output Signal goes dead while operating Mercury Device • HDMI Out STOPs working while connected to a SONY 4K TV after Waking Up From Standby - HDCP Fails • Mercury encountered reboot after TV Power Cycles • Mercury Touch UI entered black screen state after TV Power Cycles • Mercury Touch UI project blurred and Unit crash rebooted after TV power Cycles • Device stuck in blank white screen state upon reboot • Mute and Unmute failed to change LED color and allowed audio through pass through while LED was in RED color. • HDMI presentation video has vertical flicker after recovering from reboot • Select Trusted Certificate authorities configuration doesn't get saved. • Mercury HDMI TV Video became Garbled then Frozen - WebUI Stops working - followed by Reboot of Mercury Units within 5 minutes • Green dot in the center of the â€œNow Presenting HDMI screen does not turn red upon disconnecting the Mercury HDMI in cable • HDMI output content video totally scrambled after standby wakeup without LAN - unit crash rebooted • Mercury encounters reboot after TV Power Cycles. • HDMI presentation video has horizontal flicker after recovering from TV Power Cycle. • HDMI output totally died after TVs Power Cycled - TV displayed No Video Signal message • Units encountered Reboot Overnight

Version 1.3353.00031.003 April 2017 Changes since Last Version New Features • NA Bug fixes • Resolved issue of general instability of the Mercury device when front of room display was rebooted Issues • All remain from prior version, see below

Version 1.3353.00023.001 April 2017 Changes since Last Version New Features • NA initial release Bug fixes • NA initial release Known Issues • Using custom background images larger than 1920x1080 may result in background images not displaying correctly. Since the background of Mercury is only 1080p, there is no reason to include any larger resolutions as your sources • When using the USB connection, the call timer at the top will progress for the length of time that the USB is plugged into your device. The reason for this is that the Mercury device does not monitor the computer programs for calls in progress. • When using Skype for Business on your PC and using the USB connection, please monitor the Skype for Business or other application to confirm your connection to the Mercury base station. Under Skype for Business you will look under devices to see what the application is using as its output/input. • Switching the CEC settings in the web menu’s for CEC, will not send the CEC code to the tv. Codes will only be sent during use. • There is no user notification that the HDMI cable to the display is plugged in or unplugged. This is in the web UI of either the device or cloud management. • The mercury call timer does not extend past an hour. This might show a difference on your Bluetooth device and your call notification on the top of the mercury ui screen. This does not affect reporting, but is just a 7 inch screen timer. • The Mercury UI will restart when the HDMI output receives a new resolution from the Web UI. • On some conferencing applications such as Webex or GotoMeeting, the mute from Mercury may not translate to the application running on the PC. Mute on Mercury will always reflect as to the microphone state on Mercury, but may not reflect within the PC application. When muting or unmuting, please make sure that when using a PC application that the application itself reflects the mute state desired if having issues. • When launching AirMedia on your PC, you may be asked for .NET 4.5.2 Framework to install. This is based on a Jan 12, 2016 Microsoft article found here. The KB update can be found here. • Scheduling through Fusion may break if the Fusion Room name is changed after the Symbol discovery process within Fusion. This will create a Fusion Symbol Room name mismatch. • AirMedia utility when used on a Mac may notify that “SoundFlower” is not installed. Soundflower is a free Mac utility which passes audio. This is required for AirMedia on Mac. • When using USB and connected on Skype, if the Mercury unit receives a call from SIP a call notification is shown on the 7 inch screen. If choosing End+Answer, your Skype call will not end, but will be put on hold. This is because the USB will not disconnect your call, but will disconnect from the PC changing the audio options on Skype which will put the call on hold. • The join button on Mercury is populated when there is Regex enabled in the Web UI. In the event that the Regex string did not pull a phone number from the meeting invite, the Join button may appear greyed out. • The USB connection of Mercury will only indicate if it is connected to a device or not. This does not reflect call status. The green bar saying return to call might be misleading, when using USB, but this does not refer to the call on your PC application. • Please only connect one Bluetooth device at a time. Attempting to connect multiple devices at the same time may result in unexpected behavior from the Mercury device. • If the Mercury unit goes to standby while presenting with AirMedia, the user will be required to resend their image from the device using Airmedia. Automatic sending will not occur after waking the unit up. • When using Windows 10 and plugging in an HDMI cable. The Audio selection for Mercury will be Echo Cancelling Speakerphone (Crestron Speaker Phone). Please choose the appropriate device when presenting HDMI. • When using Mercury for the first time on a PC, you may have to choose the camera within your application. On Skype for Business this is under the Video Properties and if using the included camera, it will be the Logitech C930 selection. The Mercury unit will be sending the camera, but until the software chooses this device, it is not the default within your operating system. • When using GotoMeeting on a Mac, the test speaker sound may not play through Mercury speakers. This happens on other devices as well, but when setup properly, the Mercury device works just fine with this application. • Broadcasting Mercury’s Bluetooth when using IOS 10 or higher has been seen to sometimes require the Bluetooth radio on the IOS device to be turned off and turned back on again to be properly seen. This happens rarely, but should be noted when deploying units in an IOS environment. This does not happen on Android units. • When using a Bluetooth device, muting on an application may not send that mute status to the Mercury unit. It should be noted that muting can happen at the Mercury unit, but when unmuting make sure both the application and the Mercury unit are both unmuted. • When enabling the Broadcast messages in the web pages, these broadcasts are not seen right away unless sent by Fusion.

Licensing and Copyright Information Certain Crestron products contain open source software. For specific information, please visit www.crestron.com/opensource