Conditions for 2WD Car Rental (Australia) Valid 1 April 2012 to 31 March 2013
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Version 4 as at 21/10/2012 Conditions for 2WD Car Rental (Australia) Valid 1 April 2012 to 31 March 2013 Summary of Rental Conditions This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in Australian dollars. Rate Inclusions For specific rate inclusions, please refer to Contract Rate Sheets. Rental Charges One rental day consists of 24 consecutive hours. Apollo Motorhome Inclusive Rate Holidays Pty Ltd ABN 81 051 584 153 2wd Cars Metro Locations - add AU$13.75 Gross per day. Head Office 2wd Cars Remote Locations - add AU$18.75 Gross per day. 698 Nudgee Road Northgate (Brisbane) Qld 4013 Australia The Inclusive Rate includes: $300 Liability, Unlimited Kilometres, 10% GST, Administration Telephone Fees/Taxes, Young Driver Fees, 24hr Roadside Assistance, Extra Driver Fees, Major Capital City +61 7 3265 9200 Maps. Facsimile +61 7 3265 9201 The Concession Fee Recovery (CFR) and Location Fee (LF) are included in the Airport Car Rental Free Phones Rates. Australia: 1800 777 779 Branches International: +800 3260 5466 Internet Metro 2WD Locations Australia www.apollocamper.com Branch Address Branch Hours Email [email protected] Adelaide Airport Sir Donald Bradman Drive, Sun-Fri 0600-2300 Adelaide, South Australia Sat 0600-2230 Australia Adelaide Downtown 233 Morphett Street, Mon-Fri 0730-1800 • Adelaide Adelaide, South Australia Sat-Sun 0800-1400 • Alice Springs • Brisbane Brisbane Airport Airport Drive, Mon-Sun 0500-2400 • Broome Brisbane, Queensland • Cairns Brisbane Downtown 55 Charlotte Street, Mon-Fri 0730-1800 • Darwin • Hobart Brisbane, Queensland Sat-Sun 0730-1500 • Melbourne Cairns Airport Airport Ave, Mon-Sun 0400-2330 • Perth Cairns, Queensland • Sydney Cairns Downtown Shop 1, Cairns Square Shopping Centre Mon-Fri 0730-1730 Canada Abbott & Shields Sts, Cairns, Queensland Sat-Sun 0730-1630 • Calgary Coolangatta Airport Gold Coast Highway, Mon-Sun 0630-2300 • Edmonton • Halifax Coolangatta, Queensland • Kelowna Melbourne Airport (Tullamarine) Airport Drive, Mon-Sun 0500-0130 • Montreal Melbourne, Victoria (Tullamarine) • Toronto • Vancouver Melbourne Downtown 97 Franklin Street, Mon-Fri 0730-1800 • Whitehorse Melbourne, Victoria Sat 0800-1600 Sun 0830-1700 New Zealand • Auckland Perth Airport Airport Dom/Int Terminal, Mon-Fri 0630-0230, • Christchurch Perth, Western Australia Sat-Sun 0700-0230 Perth Downtown 39 Milligan Street, Mon-Thu 0800-1730 USA • Denver Perth, Western Australia Fri 0800-1800 • Las Vegas Sat-Sun 0800-1200 • Los Angeles Surfers Paradise 32 Trickett Steet, Mon-Fri 0730-1800 • San Francisco Surfers Paradise, Queensland Sat-Sun 0800-1300 Version 4 as at 21/10/2012 Sydney Airport Keith Smith Ave, 0500-2300 7 days Sydney, New South Wales Sydney Downtown William Street and Riley Street, Mon-Fri 0730-1730 Sydney, New South Wales Sat-Sun 0800-1600 Remote 2WD Locations Australia Branch Address Branch Hours Alice Springs Airport Santa Teresa Rd, Mon-Sun 0900-1700 Alice Springs, Northern Territory Alice Springs Downtown 34 Stott Terrace, Mon-Fri 0900-1500 Alice Springs, Northern Territory Sat-Sun Closed Ayers Rock Airport Coote Road, Mon-Sun 0900-1600 Ayers Rock, Northern Territory Ayers Rock Downtown Resort Shopping Square, Mon-Sun 0800-1600 Ayers Rock, Northern Territory Apollo Motorhome Darwin Airport Mc Millan`s Road, Mon-Sun 24Hrs Holidays Pty Ltd Darwin, Northern Territory ABN 81 051 584 153 Darwin Downtown Shop 41, Mitchell Centre 55-59 Mitchell Street, Mon-Fri 0800-1700 Head Office Darwin, Northern Territory Sat-Sun 0800-1400 698 Nudgee Road Northgate (Brisbane) *Please note for Public Holiday pick-ups and/or returns the Downtown locations may be closed. Qld 4013 Australia Telephone Transfer +61 7 3265 9200 Facsimile +61 7 3265 9201 Vehicles must be collected and returned to the branches outlined on the clients booking Free Phones confirmation. Transfers to and from the branch are not included in the rental price. It is the Australia: renter’s responsibility to get to and from the depot. 1800 777 779 International: Administration Fees / Taxes +800 3260 5466 Internet Our rates include 10% GST, Vehicle Registration Recovery Fee and Administration Fee Recovery. www.apollocamper.com Email Concession Fee Recovery (CFR) and Locations Fee (LF) [email protected] (These fees are included in the Airport Car Rental Rates) Australia • Adelaide The CFR fee will apply at the rental counter for rentals commencing at Ayers Rock Downtown and • Alice Springs Sydney City. This is a percentage of the rental charges and varies from location. • Brisbane • Broome The LF fee will be charged on rentals commencing at most Airports throughout Australia. This is a • Cairns percentage of the rental charges and varies from Airport to Airport. • Darwin • Hobart Concession Fee Recovery and Location Fee may be charged on all additional amounts payable at • Melbourne • Perth the rental counter. • Sydney Concession Fee Recovery (CFR) and Location Fee (LF) Canada • Calgary Remote Locations Metro Locations • Edmonton Alice Springs Airport 17.00% Adelaide Airport 15.50% • Halifax Ayers Rock Airport 19.00% Brisbane Airport 19.00% • Kelowna • Montreal Ayers Rock Downtown 19.00% Cairns Airport 18.50% • Toronto • Vancouver Darwin Airport 16.50% Coolangatta Airport 14.50% • Whitehorse Melbourne Airport 19.00% New Zealand Perth Airport 16.50% • Auckland Sydney Airport 22.00% • Christchurch Brisbane, Melbourne and 5.00% USA Sydney Downtown • Denver • Las Vegas *Fee subject to change without notice • Los Angeles • San Francisco Version 4 as at 21/10/2012 Credit Cards Payment made to Apollo at time of booking: Apollo only accepts Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 2% surcharge on any transaction. American Express and Diners Club will incur an additional 4.5% surcharge on any transaction. Payment made to Hertz at pick-up: Hertz accept all major credit cards. All credit card payments will incur an additional fee of 0.8%. Exchange Rate / Currency Variations All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution. Apollo Motorhome Rental Duration Holidays Pty Ltd ABN 81 051 584 153 The minimum rental period is one day for metro locations and two days for remote locations. Refer to the one way rentals section for one way minimum rental periods. Head Office 698 Nudgee Road Northgate (Brisbane) Driver’s Licence and Minimum Age Qld 4013 Australia Telephone A current and full motor vehicle driver’s licence is required. If the driver’s licence is not in the +61 7 3265 9200 English language then an international driver’s licence is also required. An accredited English Facsimile translation will be accepted in lieu of an international driving permit. The driver’s licence must +61 7 3265 9201 have been held for at least one year and be valid for the whole length of the rental. The original Free Phones driver’s licence must be shown at time of pick-up when the driver is present. Australia: 1800 777 779 Drivers must be 21 years of age or over. For drivers 75 years of age or over, a current medical International: +800 3260 5466 certificate stating that the customer is fit to drive for the duration of the hire is required upon Internet vehicle collection. www.apollocamper.com Email One Way Rentals [email protected] One way rentals are not permitted with the Economy Car (Group A). Australia • Adelaide One way rentals are available subject to the minimum rental periods in the table below. • Alice Springs • Brisbane • Broome ADL • Cairns • Darwin 7 ASP# • Hobart 7 14 BNE* • Melbourne CNS • Perth 14 14 7 • Sydney See 14 14 14 DRW Below Canada 7 7 7 14 14 MEL • Calgary • Edmonton 14 21 21 21 21 14 PER • Halifax 7 14 7 14 21 7 21 SYD • Kelowna • Montreal • Toronto *includes Brisbane, Coolangatta and Surfers Paradise • Vancouver #includes Alice Springs and Ayers Rock • Whitehorse No one way fee applies. Except for a one way rental into or out of the Northern Territory/Western New Zealand Australia which attracts a $750 fee. • Auckland • Christchurch One Way Rentals within Northern Territory USA Within the Northern Territory: Minimum rental period of 3-days • Denver No one way fee will apply • Las Vegas Alice Springs to/from Ayers Rock: Minimum rental period 3-days • Los Angeles • San Francisco 3 to 6 days fee of $110 will apply 7+ days no one way fee Version 4 as at 21/10/2012 Additional Products: · Baby Seats - Baby seats (must be pre-booked) suitable for children 6 months to 3 years of age can be fitted to all vehicles. Cost is $20 each per rental. · Booster Seats - Booster seats (must be pre-booked) suitable for children between 3 and 8 years of age can be supplied for all vehicle models. Cost is $20 each per rental. · GPS - $11 per day Multiple Rentals Where clients have more than one rental in their itinerary, Tour Operators may add total number of rental days together, to take advantage of the applicable cheaper rate. EG: 5 days Alice Springs, 5 days Sydney, 5 days Perth (15 days total) can be charged the 14-20 day rate in lieu of 3 x 5-6 day rate. Apollo Motorhome Holidays Pty Ltd Multi Hires are only available on the same car group, same rate plan and when travel is within the ABN 81 051 584 153 same country. Head Office Only rentals of 3 or more days can be included in multi hire. There is no time limit between rentals, 698 Nudgee Road provided they form part of the same Australian visit.