Guest Information (2021)

2 Lottisement Roc Coumbach, Durban Corbieres, 11360

Arrival/Departure

On arrival you will be met at the property by our property managers Dave or Jeanne who will provide you with a brief overview of how things work in the Villa. At the end of your stay they will collect the keys from you and will undertake a check of the property and its contents. Please confirm your arrival/departure time to us at time of booking (on the attached Booking Form) in order that we can arrange for the Dave or Jeanne to meet you. They are also available should you experience any problems whilst staying at the property or need urgent assistance. Their contact details are - Jeane or Dave Robinson – mobile +33 (0)6 72 41 59 20 or home +33 (0)4 68 45 29 88. On the day of arrival if you think you will be earlier or later than planned, please call Jeanne and Dave to let them know. To allow sufficient time for change over, arrivals should be after 4pm and departures before 10am. However, it may be possible to vary this by agreement with the Owners, provided that this does not interfere with other bookings. If you are arriving on a Saturday we recommend that you head to the local shop when you arrive as most shops are closed on a Sunday. The local supermarket has been known to open on a Sunday in the summer but this does vary.

Location (Car hire essential)

The property address is 2 Lotissement Roc Coumbach, Durban Corbieres, 11360. As you arrive in centre of Durban Corbieres, you will pass a Petrol Station on your left and then the road sweeps around to the left. Just after this left turn you will see a bridge on your right hand side. Cross the bridge and go around the small roundabout system passing the rugby pitch on your right. Continue up the hill and take the first right turn. The property is located approximately 100m up on the right hand side.

Directions From Perpignan

Head to the E15(A9) Autoroute North towards Montpellier/Narbonne. This is a toll road. Credit cards are accepted in the automatic paying section – marked ‘Carte’. Turn off the Autoroute at junction 39 for Sigean. Then once through the toll turn left towards Portel Des Corbieres on the D3. Carry on through Portel Des Corbieres which leads to the D611a where it will be signed to Durban Corbieres. Finally, carry on the D611a until you reach the D611 which is where the road forks off to the left towards Durban Corbieres. When you have reached the village of Durban Corbieres you will need to follow the directions above.

Directions From Carcassonne

Head onto the E80(A61) Autoroute towards Barcelona/Narbonne. This is a toll road. Credit cards are accepted in the automatic paying section – marked ‘Carte’. Exit the Autoroute at junction 25 for Lezignan Corbieres. Then take the second exit on the roundabout onto the D611 heading towards Thezan. After 1.5 miles bear left onto the D106 again heading for Thezan. Then after 4 miles take the left turn to the D611. Follow the signs then for Durban Corbieres. When you have reached the village of Durban Corbieres you will need to turn right onto the D40 and follow the directions above.

Pool

The swimming pool is cleaned weekly by Dave, usually on a Friday morning. If there are any problems, please let us know. Under French Regulations the pool needs to be covered over when the property is unoccupied, so please fix the cover back onto the pool when not in use. If you are having difficulty with this please speak to Dave and Jeanne who will be happy to advice. There is also a safety fence between the property and the pool with a self-closing gate. This should be kept closed at all times. The pool is 1.8m deep and no diving is allowed. Children MUST be supervised at all times while in the outside area.

Bins

Bins are located on your left as you exit the property approximately 30m away. You will find both general waste bins together with recycling bins for glass bottles, plastic bottles, cans, paper and cardboard boxes. We encourage our guests to be responsible with their waste and recycle during their stay.

Heating and Hot Water

There are electrical heaters throughout the Villa which can be controlled by the dial on top of each one. The hot water is provided by the hot water cylinder which automatically heats water using off peak electricity. Should you find that you have used a lot of hot water and are running out you can switch the heater on at the distribution board located in the garage. To operate the hot water over-ride, switch the lever on the front of the switch to the on position or number “1”. The water may take a while to warm up. Once warm please switch back to 'auto' otherwise the water will be continuously heated.

Television

We have access to a number of BBC, ITV channels and terrestrial channels from the UK plus some of the free to air channels available through Sky. There is also a DVD Player with a number of DVD’s for your use. Instructions for the above can be found in the property manual. Internet

Internet is available for the use of our guests. Details on how to connect to the Villa’s internet can be found in the property manual.

Kitchen/Laundry Equipment

Hopefully, all of the equipment should be easy to use. However Instruction manuals are located in the drawers of the French Dresser. All appliances can be found in the kitchen with the exception of the washing machine which is located in the garage.

General Equipment

Kitchen cutlery, crockery, utensils, etc., are provided for 6 people. A small ironing board and iron can be found in the tall kitchen unit together with a high chair. A hair dryer is provided in the bathroom cabinet.

Linen/Towels

Linen is provided for our guests and will be changed at the end of your stay. If you require fresh laundry during your stay there is a washing machine located in the garage or please ask Dave and Jeanne who will provide a fresh set for a small charge. Towels are also provided. White Towels are for internal used only and coloured towels are for use around the pool. We ask that our towels remain at the property and that you provide your own towels for days at the beach.

Smoking

Please note that smoking is not permitted inside the villa.

Village

There is a supermarket, petrol station, cash point, boulangerie and a tabac located in the village which should cater for day to day needs. There is a larger supermarket in Sigean as well as a number of large supermarkets in Narbonne. There is also small friendly Bar / Restaurant in the village, called Chez Prano which is well worth a visit. Our property manual provides an up to date list of Restaurants in the surrounding villages.

Accessibility/Young Children

The Villa internally is all on one level with just a couple of steps to enter the property at the front and back. It is however unsuitable for wheelchair access. A Cot is available but please ensure that we are made aware if this is required ahead of your arrival. We want your stay to be a safe one and ask that children are supervised at all times when outside especially when the pool is open..

Our contact details

Darren & Gabrielle Taylor - +44 (0)7824 861343 or +44 (0)7879 693861

Things to do/see

You will find many leaflets on local activities and days out in the property manual.

Beaches - There are many to choose from. We particularly like Leucate Plage.

Historic Monuments – La Cite – Carcassonne Salses Fort Puilaurens cathar castle Peyrepertuse cathar castle Quéribus cathar castle Termes Rouge

Abbeys/Churches - Abbaye de Fontfroide L'Abbaye Saint Martin du Canigou Narbonne St Just Cathedral

Also, Terra Vinea is close by – This is an underground wine tour in the caves below Portel Des Corbieres and is the South of Frances largest underground wine storage with visitor tours if you want to do some wine tasting.

Useful websites www.creme-de-languedoc.com Rules and Regulations

1. Parking

Off street parking is available to the front of the property.

2. Noise

The property is located in the heart of the village with properties located either side. Please observe a quiet period between the hours of 11.00pm and 8.00am. TV’s, stereos, radios etc should not be audible outside the villas at any time.

3. Rubbish

Recycle where possible using the village bins. The Bins are coloured for the following uses, Brown – General rubbish and food waste Green – Glass Bottles (All Colours) Blue – Paper and Cardboard (Separate Bins for each) Yellow – Plastic Bottles and Cans

Booking terms and conditions

In these Terms and Conditions, the following expressions shall bear the following meanings: • the "Villa" shall mean the villa to be booked by the Guest, details of which are presented on the Site;

• the "Balance" shall in the case of the Deposit being paid mean the remaining 75% of the Total Booking Cost;

• the “Owners” shall mean Mr and Mrs D Taylor, Coulsdon, Surrey.

• the "Contents" shall mean the contents of the Villa including without limitation the furniture, furnishings, fittings and equipment in and the Villa, including those located within the outside area of the Villa;

• the "Deposit" shall mean a deposit of 25% of the Total Booking Cost;

• the "Guest" shall mean the person(s) booking the Villa, precise details of whom have been provided to the Owners;

• the "Site" shall mean the website www.ownersdirect.co.uk;

• the "Stay" shall mean the number of nights in the Villa to be booked by the Guest;

• the "Total Booking Cost" shall mean the total amount payable for the Villa for the Stay as set out on the Site or as separately agreed;

This booking is made subject to the following terms and conditions:

1. Unless otherwise agreed by the Owners, for bookings made more than 45 days before the commencement of the Stay the Deposit shall be payable upon booking. The Balance shall be payable no later than 45 days prior to the commencement of the Stay. 2. Upon booking the Guest is required to fully and accurately complete the Booking Form.

3. The booking will become effective only once payment of either the Deposit or the Total Booking Cost (as appropriate) has been confirmed to the Owners and the Guest has fully and accurately completed the Booking Form; 4. It shall be the responsibility of the Guest to ensure that the Balance is paid. In the event that the Balance is not paid on or before the due date, the booking may be cancelled by the Owners and the Guest shall forfeit the Deposit in full. 5. Once the booking has become effective it shall be binding upon the Guest and in the event that Guest wishes to cancel the booking the following termination charges shall apply, Cancellations more than 80 days prior to arrival, will receive a deposit refund. Cancellation more than 45 days prior to arrival, will forfeit the deposit refund. Cancellations less than 45 days prior to arrival, will not receive a refund.

Please make sure your travel insurance covers you for covid. i.e. cancellation by you due to covid, being unable to travel due to covid or any government restrictions due to covid etc.

6. In the event that following the booking the Villa is for any reason not available for all or part of the Stay, the Owners shall notify the Guest as soon as reasonably practicable. In such circumstances the Guest shall be entitled to a refund in full of all sums already paid provided that under no circumstances shall the Owners be obliged to the pay to the Guest any further sum(s) by way of compensation or damages arising from such cancellation.

7. The villa shall, subject to the terms of paragraph 15 below be available exclusively to the Guest from the agreed arrival time on the first day of the Stay (as completed by the Guest on the Booking Form) until the final day of the Stay at the time stipulated for departure on the Booking Form. 8. The Villa shall only be occupied by the Guest and the Guest shall not authorise or permit any other person(s) to enter or stay in the Villa without the prior approval of the Owners. 9. The Guest shall not smoke in the Villa or allow any pets or other animals to enter or stay in the Villa unless previously agreed; 10. The person making the booking as the guest, must ensure that all of the relevant safety information contained herein shall be passed on to all persons who may be staying at the Villa during the rental period. 11. The Guest shall at all times treat the Villa and the Contents with care and respect and keep the Villa at all times reasonably clean and tidy. In the event that the Guest causes any damage to the Villa or any damage to or loss of any of the Contents the Guest shall be responsible in full for such cost of any repair(s) or replacement as the Owners shall reasonably determine. The Guest is required to inform the Owners as soon as reasonably practicable of any damage or loss. Any costs shall be payable by the Guest within two weeks of a demand by the Owners specifying the damage and/or loss and the due cost. An inventory of the Contents is detailed below. It is the responsibility of the Guest to notify the Owners immediately in the event that any item of the Contents appearing on the inventory is either missing or damaged. Failure to do so shall be a presumption that the inventory is true and accurate in all respects and that none of the Contents are damaged; 12. The Guest shall pay a refundable £250 breakages deposit to the Owner prior to arrival to cover any damage caused to the property or its contents. The breakages deposit shall be refunded to the Guest within two weeks from departure provided no damage has occurred to the property or its contents. The breakages deposit shall be withheld in part (or full as necessary) to cover the cost of any damage or breakages. Any additional costs above this amount will be dealt with in accordance with the above clause. 13. The Guest is expected to keep the Villa clean and tidy, and in the condition in which it was found. The Owner reserves the right to deduct any additional cleaning costs as it sees fit, from the breakages deposit should the Guest leave the villa in an unacceptable condition. 14. The Guest shall have respect for other residents in the vicinity of the Villa and shall not cause or allow to any unreasonable noise or other nuisance; 15. The Villa shall upon commencement of the Stay be clean and tidy and shall together with the Contents materially conform with the description provided on the Site; 16. The Owners shall not be liable to the Guest for any loss or damage, direct or indirect, to its property, or person, however caused arising from the Stay (other than any personal injury caused to the Guest arising directly from the negligence of the Owners); 17. The Guest shall vacate the Villa at the end of the Stay and other than the rights set out in these terms and conditions shall not acquire any other rights in or in relation to the Villa. For the avoidance of doubt neither the booking nor the Stay shall amount to any form of lease tenancy or other property right in respect of the Villa; 18. At any times during the Stay the Owners may either itself or permit others to enter the Villa in order to carry out necessary repairs or in order to reasonably assess or prevent any breaches of these terms and conditions by the Guest;

19. In the event that the Guest materially breaches the terms set out in paragraphs 7,8,9,10 or 11 above the Owners may at their absolute discretion require the Guest either to remedy such breach or to vacate the Villa and the Guest shall immediately upon receipt of a request to vacate the Villa do so. Any such vacation shall be without prejudice to any other rights or obligations set out in these terms and conditions; 20. The Guest agrees to comply with the Rules and Regulations for the Villa and the Estate as set out above.

21. By paying the deposit the Guest acknowledges that they have read, understood and agreed to all of the Booking Conditions and Villa Information provided above. 22. The Owners will not be held responsible for the interruption of any services by the utilities providers. 23. These terms and conditions shall be governed by English law and the parties agree to the exclusive jurisdiction of the Courts of England and Wales.