IMPORTANT INFORMATION

Patients over 18 years-old PATIENT AND GP SUPPORT This service is only available to Our support team is here to help Patients over the age of 18 and you, if you have any queries or registered with a North Kirklees GP. questions regarding your care, please get in touch Patients with additional needs If the Patient is vulnerable, or has 01924 792 075 a disability, or mobility problems, Lines are open Monday to Friday North Kirklees then please advise us when you between 8.30am and 5.00pm. book their appointment. Integrated

Interpreting Support DATA PROTECTION AND If you require an interpreter, please PATIENT CONFIDENTIALITY MSK and advise us which language when Patients and Clinicians can be you book your appointment. assured that the protection of Pain Service privacy and confidentiality are given Keep us informed the highest priority, with all personal If you need to change or cancel information being collected, held PATIENT GUIDE your appointment, please call the and used in strict compliance service at least 48 hours prior to with the Data Protection Act 1998 your appointment, so it can be and the General Data Protection offered to someone else. This keeps Regulations (GDPR) 2018. waiting times low and helps reduce NHS costs. COMMENTS, COMPLAINTS AND SUGGESTIONS Don’t be a DNA North Kirklees Integrated MSK If you Do Not Attend (DNA), or you and Pain Service encourages are late to your appointment without feedback from its patients on their notifying us, you may be discharged experiences with the services they from this service. have received.

Diagnostics Tests If you wish to make a suggestion, compliment or a complaint about After your assessment, your clinician any part of the service, then please may feel that you warrant further call 01924 792 075 and ask for our investigations, tests or specialist Customer Service Manager or access opinions. At this point they make further information on how to do so a referral to our specialist in-house via our website: CATS team. They will arrange an expert assessment and create a www.connecthealth.co.uk/contact care management plan with you.

Are you suffering frommuscular /joint pains or peristent pain? Our service brings OUR SERVICES symptoms and may be required to WHERE WILL I BE SEEN? North Kirklees Integrated MSK carry out a number of movements together specialist The clinics are spread across and Pain service includes; to determine the cause of pain. musculoskeletal (MSK) North Kirklees including: Dewsbury, Liversedge and Cleckheaton. and persistent pain • PhysioLine: detailed telephone WHAT TO WEAR You will be offered the earliest clinicians to assess, assessment with a physiotherapist During your assessment you might to help us direct your care. appointment available but you will diagnose and manage be required to carry out a number also be given a choice of venues so of movements to determine the your condition. We • Physiotherapy: Face-to- you can choose a location which is face rehabilitation with a cause of your pain. Therefore we best for you. treat a range of MSK physiotherapist. recommend you wear suitable conditions involving loose fitting clothing, such as • Rehabilitation Therapy: WHAT IF I NEED TO GO TO bones, soft tissues, t-shirt, shorts, jogging bottoms and Gym-based rehab with one underwear that you are comfortable HOSPITAL? muscles, joints, of our specialist therapists. being assessed in. If it is necessary for you to have ligaments. • Pain Management: A one-to- an operation or see a consultant at one appointment with a Pain a hospital, this will be discussed with Specialist. you. You will then be able to choose which hospital you wish to be treated • Pain Management Programme: in and a referral will be arranged A specially designed group to through our support team. help you understand and manage PAIN MANAGEMENT your persistent pain.

• CATS: A specialist MSK clinic that provides expert assessment, advice, signposting to surgery and injections/imaging as required.

• In-house Orthopaedics: A specialist assessment for total hip CLINICAL SPECIALISTS SELF-MANAGEMENT and knee replacements.

HOW DO I MAKE AN APPOINTMENT?

All referrals to this service are made through your GP - here is what you GROUP EXCERCISE PHYSIOTHERAPY need to do.

• Speak with your GP

• Your GP will then refer you into the relevant area of the service CONTACT INFORMATION

01924 792 075 WHAT SHOULD I EXPECT? OTHER SERVICES At your first appointment, you www.connecthealth.co.uk/contact will be clinically assessed. You will be asked questions about your