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MTA Annual Report Narrative Metropolitan Transportation Authority 2012 Annual Report Pursuant to New York Public Authorities Law Section 2800 Annual Report Narrative 2012 (Including Description and Board Structure And Litigation Reports) Submitted as part of the MTA 2012 Annual Report Pursuant to New York State Public Authorities Law Section 2800(1)(a) (1), (6), (11), (13) and (17) MTA 2012 ANNUAL REPORT NARRATIVE Pursuant to New York Public Authorities Law Sections 2800 (1)(a)(1), (6), (11), (13), and (17) Section 1—Operations and Performance Performance 1 NYC Transit (Subways and Buses) Long Island Rail Road Metro-North Railroad MTA Bus Company Bridges and Tunnels Section 2—Accomplishments and Initiatives Customer Service Initiatives 8 Interagency NYC Transit (Subways) MTA Bus Operations (NYCT Department of Buses, MTA Bus Company) Long Island Rail Road Metro-North Railroad Bridges and Tunnels Operations/Technology Initiatives 15 Interagency NYC Transit (Subways) MTA Bus Operations (NYCT Department of Buses, MTA Bus Company) Long Island Rail Road Metro-North Railroad Bridges and Tunnels Sustainability/Transit Oriented Development (TOD) Initiatives 21 Interagency NYC Transit (Subways) MTA Bus Operations (NYCT Department of Buses, MTA Bus Company) Long Island Rail Road Metro-North Railroad Bridges and Tunnels Safety/Security Initiatives 25 Interagency: MTA Police Department NYC Transit (Subways) MTA Bus Operations (NYCT Department of Buses, MTA Bus Company) Long Island Rail Road Metro-North Railroad Bridges and Tunnels Cost Cutting/Revenue Initiatives 31 Interagency NYC Transit (Subways) MTA Bus Operations (NYCT Department of Buses, MTA Bus Company) Long Island Rail Road Metro-North Railroad Bridges and Tunnels Superstorm Sandy Initiatives 35 Interagency NYC Transit (Subways) MTA Bus Operations (NYCT Department of Buses, MTA Bus Company) Long Island Rail Road Metro-North Railroad Bridges and Tunnels Section 3—Capital Projects Commitments/Completions 2010-2014 Capital Program 40 Capital Program Progress 41 Funding Received Through December 31, 2012 Capital Program Progress, 1982-2012 Capital Program Progress, 2012 New York City Transit (Subways) 43 Major 2012 Commitments Major 2012 Completions MTA Bus Operations (NYCT Dept. of Buses, MTA Bus Company) 47 Major 2012 Commitments Major 2012 Completions Long Island Rail Road 48 Major 2012 Commitments Major 2012 Completions Metro-North Railroad 51 Major 2012 Commitments Major 2012 Completions MTA Bridges and Tunnels 54 Major 2012 Commitments Major 2012 Completions MTA Capital Construction 55 Fulton Center Second Avenue Subway 7 Line Extension East Side Access MTA Interagency—Police Department 57 Section 4—Description of the MTA and the MTA Board Structure Description of the MTA and the MTA Board Structure 58 Numbers of Employees Basic Organizational Structure of MTA Operations Governance of the MTA Board Members and Committee Assignments Board Members’ Attendance Section 5—Material Pending Litigation Report Material Pending Litigation Report 65 General Note The MTA Transit System Commuter System MTA Bridges and Tunnels MTA Bus MTA Long Island Bus Accompanying 2012 Documents The Following Reports Are Attached Financial Reports All Agency and Board Codes of Ethics Asset and Service Report 2012 Compensation Schedule and Biographical Information Reports Bond Rating Reports Consolidated Financial Statements Governance Principles and By-Laws Grant Report 2012 MTA Legislation Mission Statement and Measurement Report Management Assessment of the Effectiveness of Internal Controls Real and Personal Property Reports with Guidelines Board Self-Assessment Report 2012 ANNUAL REPORT—SECTION 1 Operations and Performance Performance This section of the Annual Report summarizes ridership and other performance data for the twelve-month period ending December 31, 2012. (See also, the “Mission Statement, Measurement, and Performance Indicator Report,” PAL Sections 1269-f and 2824-a.).1 Despite the historic disruptions caused by Superstorm Sandy, annual ridership on the subways, buses, and railroads operated by the Metropolitan Transportation Authority (MTA) rose in 2012 to more than 2.6 billion trips for customers throughout the downstate region. This increase, more than half a percent over 2011, continued a twenty-year trend of longterm ridership growth. Performance measurement results for each of the principal MTA agencies, which provide subway, bus, commuter rail, and bridge-and-tunnel crossing services, are reported below. Please note that as part of its public transparency initiatives, the MTA regularly updates Performance Dashboards posted on its website at www.mta.info, under the heading “About the MTA,” allowing the public to track MTA performance by agency on a monthly basis. The Dashboards display key indicators for MTA New York City Transit (NYCT) subways, buses, and paratransit services; MTA Long Island Rail Road (LIRR); MTA Metro-North Railroad (Metro-North); MTA Bus Company; and MTA Bridges and Tunnels.2 Performance in all categories is measured monthly and compared to published goals. 1 Because of the timing of the “Mission Statement,” the performance data in that report are subject to subsequent reconciliation and adjustment as data is finalized by each agency over the course of the year. For that reason, some of the data reported in the “Mission Statement” have been adjusted in this report to reflect the most recent 2012 performance data, as of March 15, 2013. 2 Note that the Lease and Operating Agreement between Nassau County and MTA Long Island Bus was terminated effective December 31, 2011, and that Nassau County contracted with a private operator to provide bus and paratransit service in the county commencing January 1, 2012. Accordingly, performance data for Long Island Bus is no longer available from the MTA. 1 New York City Transit—2012 Performance NYCT Subways continued to experience strong subway ridership in 2012, surpassing total rides for the previous year and the system’s peak ridership in the 1950s, with some lines now running near peak levels for much of the day. Total subway ridership increased by some 14 million rides over the previous year to 1.65 billion in 2012. This total fell slightly below 2012 target levels, due largely to the millions of rides lost as a result of Superstorm Sandy. NYCT Bus ridership continued to stabilize in 2012 after years of decline, with a small loss from the previous year due mainly to Sandy. After a successful pilot in 2011, the “Bus Time” program was deployed on all routes in Staten Island and the Bronx, providing customers with real-time bus arrivals on the web and mobile devices. In October 2012, Superstorm Sandy presented NYCT with enormous challenges. Building on lessons learned from Tropical Storm Irene in 2011, NYCT followed proven emergency protocols in preparation for the storm. The agency secured fleet and equipment, activated the Incident Command Center (ICC), and shut down the transit system prior to landfall. Despite record flooding and storm damage, NYCT returned a number of subway lines to service within four days after the shutdown and restored most of the system within two weeks. NYCT Department of Buses and the MTA Bus Company provided extensive support through emergency shuttles and alternatives to subway service. NYCT’s robust response to the storm met with general acclaim from government officials, the media, and the riding public. 2 Performance Key New York City Transit At or above target Below target by less than 5% Below target by 5% or more Change 2012 Target 2012 Actual from Target Service Indicators On-Time Performance - Subways 91.9% 83.7% -8.20% Wait Assessment - Subways 79.2% 79.0% -.20% Elevator Availability - Subways 96.5% 97.7% 1.20% Escalator Availability - Subways 95.2% 96.2% 1.00% Total Ridership – Subways 1,669,289,000 1,654,582,265 -0.9% Mean Distance Between Failures – Subways (miles) 168,000 162,138 -3.49% Mean Distance Between Failures - Staten Island Railway (miles) 180,000 74,773 -58.46% On-Time Performance - Staten Island Railway 95.0% 93.1% -1.90% % of Completed Trips - NYCT Bus 99.36% 98.90% -0.46% Total Paratransit Ridership - NYCT Bus 10,501,000 9,343,283 -11.0% Bus Passenger Wheelchair Lift Usage - NYCT Bus 1,277,698 1,416,967 10.90% Total Ridership - NYCT Bus 677,433,000 667,910,621 -1.40% Mean Distance Between Failures - NYCT Bus (miles) 3,671 4,546 23.8% Safety Indicators Customer Injury Rate – Subways (per million) 3.00 2.86 -4.67% Customer Accident Injury Rate - NYCT Bus (per million) 1.11 1.15 3.60% Collisions with Injury Rate - NYCT Bus (per million miles) 6.73 6.60 -1.93% Employee Lost-Time and Restricted-Duty Rate (per 100 3.09 3.09 employees) 0.00% 3 Long Island Rail Road—2012 Performance The LIRR’s ridership rose in 2012, as an improving economy and new service to Barclays Center boosted the number of customers to 81.8 million, 0.7 percent higher than 2011. Prior to Superstorm Sandy, ridership was up 4.3 percent over the same period in 2011, suggesting that LIRR would have seen higher growth if not for the storm. Among the year’s highlights was the opening of Barclays Center in Brooklyn, where big-draw sports and entertainment more than tripled LIRR ridership to and from the Atlantic Terminal. Extra late-night trains were added to accommodate these new customers. To attract even more riders, the LIRR also restored half-hourly midday service on weekdays on the Port Washington Branch and added new weekend trains on the Ronkonkoma Branch. In 2012, LIRR trains were more reliable than ever, logging a record 194,382 miles between breakdowns. The LIRR’s Travel Information Center, which handles 1.7 million calls each year, won a 2012 nationwide competition by the American Public Transportation Association, highlighting a multiyear effort by the LIRR to improve customer service. The LIRR’s new mobile ticketing pilot at the 2012 PGA Tour event at Bethpage Black, which allowed customers to print tickets at home and on their smartphones, also won industry acclaim, as did the LIRR’s swift recovery from Superstorm Sandy.
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